Who Uses This Software?

TouchBistro POS is perfect for any Full Service or Quick Service business looking to lower costs, increase efficiency and enhance their customer experience.


Average Ratings

264 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.99/month
    See pricing details
  • Pricing Details
    Our licensing is on a per iPad/iPad Mini basis.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TouchBistro
  • www.touchbistro.com/
  • Founded 2011
  • United States

About TouchBistro POS

TouchBistro has been designed to meet the unique needs and specific demands of the restaurant industry and helps manage all the key areas of your restaurant - from your menu and inventory, to your labor and reporting. Restaurants buy TouchBistro because they want a POS that can help increase sales, improve customer service, and inform business decisions. TouchBistro comes with 24/7 expert support from former servers, managers, & owners.


TouchBistro POS Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

TouchBistro POS Reviews Recently Reviewed!


I Doubt There's Better

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Cons: Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

User friendly but lacks integration and back office

May 28, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Extremely user friendly interface and easy to train. Easy to navigate through system. iOS Intuition is a bonus

Cons: Everything has yo updated on iPod and no back office computer. Can¿t integrate hot schedules or 3rd party services.

Great POS System

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped.

Cons: No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it.

Very disappointed almost 2 years in and getting worse!

Apr 27, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to program and easy to use for servers.

Cons: KDS loses slips often, resends already cooked items to the kitchen when drinks are reordered. Customer service is horrible. Last 3 calls averaged 20+ minutes to get a human. Smaller operations might have better luck but I would never suggest this product.

add on to previous review

Apr 25, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Do not use this software! really, Wait staff like it but is a nightmare for management !! and i am pretty sure by now that most of those good reviews online are fake!!dont get fool

Pros: easy to split bills , and look great on paper.

Cons: NO SUPPORT !!!!! waited hours for call back and now tried to call back since i need it really bad ! and nothing!!

Vendor Response

by TouchBistro on June 05, 2018

Hi Olivier, Thanks for reaching out to us about this. We are sorry for the frustration you've experienced, we want to make sure that moving forward you get the support you need and in a timely manner. At this point your case has been flagged and a member from our team will be in touch to resolve this soon. In the mean time, please let us know if there's anything else we can do. Again, we'll do right by you and make sure you get the support you need. Thanks Olivier!

Touch Bistro is very user friendly and easy to program.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use (changing menu items, viewing labor hours, etc is very easily done).
It's easy for employees to use the basic functions of this program.

Cons: It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.

Overall: Ease of use. Valuable synthesis of information from sales and labor hours.

Have been working with Touchbistro for 4 years now, I like the updates and customer service.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The functionality and ease of use makes the software very easy for new staff to learn and manage the system.

Cons: It lacks some important features for businesses that are oriented for food delivery. Something like frequent clients data base or specific client order preferences.

Fill in prison

Feb 03, 2018
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: had 3 restaurant with them and i found better solution !

Pros: very good and easy front-end ! easy training -table manegement is really easy to do -nice interface

Cons: modifier are slow to process specially in coffee shop -not good for extended menu really hard to navigate true large bakery menu -there is no way to input iteam in the back office ! Sorry there is no back office! so if you need to do change thing on the fly well you have to wait for and ipad to get free! -Changing menu pricing and making the menu on touchbistro is really long since everything as to be inputted on an ipad ! -modifier are again very complicated and not intuitive what so ever! -make sure your ipad are not on auto update since if the update without you knowing your system will stop working -they sell you and mac mini saying you only need the display for set up! well that not true! you need it for all the update to !

Its a great POS system for restaurant industry.

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time.

Cons: Sometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software.

Overall: Great customer service appreciation with how easy going it is.

Vendor Response

by TouchBistro on December 19, 2017

Hey, Mandeep! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be a great POS system for the restaurant industry, and are finding it easy to use for yourself and your employees. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

The best product for Hands on Owners

Dec 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The main desire for us a business is flexibility. With touchbistro change is at our finger tips every day at time, with easy to use management tools.

Cons: Set up was a hassle, and with electronics comes bugs, but even with those things we have found this was the best option for flexibility of business.

Overall: Owner and user control at your finger tips.

Vendor Response

by TouchBistro on December 19, 2017

Hey, Jennifer! Thanks so much for your review. Very happy to hear you're finding TouchBistro to the best product for 'hands-on' owners and are enjoying the flexibility our system offers restaurant businesses. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Easy to use. We DEPEND on this system. We just setup RevUp to integrate a customer loyalty program

Dec 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit.

Cons: I would like to access the full POS system remotely, not just the cloud.

Vendor Response

by TouchBistro on December 18, 2017

Hey, Mim! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Capterra-loader

Easy to train new employees

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Track revenue keep track of payroll and clock in and clock out features. Direct tech help although long wait time during peak hours. Easy to add menu items and change prices

Cons: Issues with a simple wire cord from cash drawer to printer. Tech support lacks experience when asked about replacement equipment which was frustrating during business hours

Overall: Sales Tax feature and clock-in clock-out features

Vendor Response

by TouchBistro on December 18, 2017

Hey, Michael! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to train your new employees on and are getting value from the employee clock-in/clock-out and reporting functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Capterra-loader

Excellent product!

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

Cons: The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Overall: TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.

Vendor Response

by TouchBistro on December 18, 2017

Hey, George! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

This system exceeded our expectations! Touch Bistro is a company we would recommend to everyone!

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like that it is easy to input, change and delete. They covered everything! The setup was easy and they are very quick to help with any issues that arise.

Cons: we would like to see more custom features for the icons and it would be nice to change the size of the borders on the graphics. We have not yet found any real cons!

Vendor Response

by TouchBistro on December 18, 2017

Hey, James! Thanks so much for your review. Very happy to hear TouchBistro has exceeded your expectations and that you wholeheartedly recommend TouchBistro to everyone! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Great pos program

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use, very easy to make changes quickly. Set up and hardware set up is easy as well. I also feel it is great to have the mobile reporting

Cons: Reporting can be a little quirky, and programming inventory is time consuming. Compared to other systems for the money it's a great value

Vendor Response

by TouchBistro on December 18, 2017

Hey, Steve! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to use and easy to make change quickly. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

TouchBistro is 100% better than our previous system!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly intuitive, easy to program and make changes quickly. Provides significant helpful reporting functions.

Cons: There are a few features we would like to see that currently do not exist but they are not major ones. We have offered suggestions to the company and expect to see some of those ideas in the future.

Overall: Easy table side ordering, easy menu setup and changes, good reporting system.

Vendor Response

by TouchBistro on December 13, 2017

Hey, Anita! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be 100% better than your previous system and is intuitive, easy to use, and easy to customize on the fly! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

It is an easy application to set up and fairly easy to train others on it.

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory

Cons: That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,

Overall: I is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after.

Vendor Response

by TouchBistro on December 12, 2017

Hey, Anthony! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and easy to train your staff on. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Knowledgeable staff, courteous and timely responses. They made it easy for me.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and includes most features needed to run a large 175 seat restaurant and bar. The features I would like to see developed have been given to the TB Team for consideration.

Cons: Not being able to access the program remotely. The reports are available on the Cloud but to remotely access and make changes to the program would be awesome. I understand they are working on this.

Overall: Having everything inside of 1 program
Ease of Use for staff to quickly learn
Ease of edits

Vendor Response

by TouchBistro on December 12, 2017

Hey, Jimmie! Thanks so much for your review. Very happy to hear that you found our staff to be courteous and helpful. We hire directly from the restaurant industry for this exact reason. If our team understands your needs and challenges, it makes it easier for us to respond to them with care and empathy. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Love the ease of use!

Dec 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The functionality. Very easy to train new staff on the system even if they have never used a.POS system before.

Cons: That it does not close out the day automatically. We have to pay a manager to close down everyday to ensure it is done before the morning shift. The other systems we have used automatically closed down at a certain time.

Overall: The ability for my front of house staff to serve customers quickly. We no.longer have a problem with them stacking tickets on the kitchen because they ring the orders in right there.

Vendor Response

by TouchBistro on December 12, 2017

Hey, Nicole! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train new staff on (even if they've never used a POS before!) If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Super easy to use, costumer support tough to get hold of in response wait way to long.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy, functional. The interface is super great. Really easy to teach others to use it. ...

Cons: Costumer service response time is way to long. If I had an issue during a lunch rush I would be up a creek.

Vendor Response

by TouchBistro on December 12, 2017

Hey, Corey! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and easy to teach it to your staff. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

We love TouchBistro so much we added to our sister venue ; it's amazing at the difference it's made

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use plus the quickness in training new employees are paramount. Flexible reporting and analytics are so important in our theatres.

Overall: Flexible menus, great analytics

Vendor Response

by TouchBistro on December 11, 2017

Hey, Gary! Thanks so much for your review. Very happy to hear you've added TouchBistro to your second venue and it's making a big impact for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Great software, affordable, very easy to use and teach employees on

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: extremely straight forward and easy to use, visually pleasing ,intuitive, can have someone who's never used a POS to use it in minutes

Cons: inventory system for alcohol, also be great for integration with other payment solutions such as Global Payments

Vendor Response

by TouchBistro on December 12, 2017

Hey, Michael! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train new staff on, and of course affordable for your needs. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

This is the 2nd restaurant I've used Touch Bistro. Easy to operate.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything makes sense, very user friendly. Servers and bartenders who have never worked with this system can pick up right away, little or no training.

Cons: It does not have the capability of putting in counts on menu items, i.e. starting the night with 8 fish and having the system do the countdown until it's gone.

Overall: Reports, labor, food, remote report etc.....

Vendor Response

by TouchBistro on December 11, 2017

Hey, Katherine! Thanks so much for your review. Very happy to hear that this is your second restaurant using TouchBistro and you're finding it easy to use, with little to no training. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

EXCELLENT customer service and easy to understand

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and everything is thought of from a restaurant stand point. It is very thorough and visually easy.

Cons: It is a little slower than I would like because of so many thorough steps. The touch screen itself could be a little more sensitive. The wifi changes networks randomly in the middle of service.

Overall: I am not very tech savvy, this program made me feel like I know what I am doing.

Vendor Response

by TouchBistro on December 11, 2017

Hey, Sarabeth! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customer service experience has been excellent! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

The application is easy to use, easy configurations with little with low maintenance

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: Multiple logins, multiple user access, Easy for people to login. Easy to control and user access with good security.

Cons: Dashboard hoped the dashboard has more features, more analytics, more drills down data. I liked the built-in server reports.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Leo! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and low maintenance. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Easy, efficient, user friendly!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how efficient it for everything. Splitting bills, payroll, taxes, and mobile for large parties! Easy to navigate and very user friendly.

Cons: That you can't tell the difference between modifications done by the servers and the actually substitution on the kitchen chit.

Overall: Easy to train the girls, easy to learn, extremely efficient for large parties!

Vendor Response

by TouchBistro on December 08, 2017

Hey, Millie! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be efficient, easy to use and user friendly. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Silvercreek has benefited in many ways from using TouchBistro.

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Cons: We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Haley! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge! Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis. If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.

Touch Bistro is great to use.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We really like the use of this software of being able to use it at the table. Items can be sent to get made with out even leaving the table. Very easy to program new items, etc. Very easy to use.

Cons: My biggest issue is the reporting offsite. We log in with the computer at another location, and we don't get to see the same reports. It would be nice if the Date range for the reporting would work for any day or any length of time. Not just weekly for Drill down report.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Jeff! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are liking the table side functionality. I bet your customers love the table side experience too! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

The ease of setup and use is remarkable

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease with which I can manage my content. I also love the Portal and it's ability to get a somewhat realtime snapshot of the business even if I'm not there.

Cons: I'd like to be able to make updates to the content remotely. A way to run the app remotely (and still securely, VPN() would allow me the ability to troubleshoot or just manage things remotely.

Vendor Response

by TouchBistro on December 08, 2017

Hey, William! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are enjoying the remote access to real-time business data without having to be on location. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

very versatile for range of businesses, simple to train and use

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: iCloud reporting helpful for staying up to date when not onsite.

Cons: old item archiving -- no good system for organizing beyond deleting/hiding items. Should be able to use categories and files.

Overall: better real-time numbers and reporting

Vendor Response

by TouchBistro on December 08, 2017

Hey, Marcella! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train your staff on, as well as you making good use of our cloud reporting and remote access functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Very user friendly

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Easy to follow. Fast system. Easy to make changes to menu items and make price changes. Easy to add staff.

Cons: Reports are limited. I wish we were able to make more detailed reports. For example, I would like to be able to make a report of daily pax count in one report over period of time but system only allows one day at a time. Same would be for revenue.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Jennifer! Thanks so much for your review. Very happy to hear you're finding TouchBistro so incredibly easy to use, follow, and customize for your needs. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Capterra-loader

Well programmed with very few bugs. Easy to use.

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the features it offers especially now that recipe costing has been added. Splitting checks is a breeze.

Cons: Having to check every item to put a discount on the entire check. Slows things down a lot when in a hurry.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Chris! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and well programmed. I'll be sure to let our development team know. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

I love it makes my day much eaiser

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly and the support is second to none. The more i use and discover the better i feel about the product

Overall: It helps keep my business running smoothly

Vendor Response

by TouchBistro on December 08, 2017

Hey, Charlie! Thanks so much for your review. Very happy to hear you're loving TouchBistro and it's making your day much easier. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Almost the best system I could ask for....

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier

Cons: Some function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab"

Overall: 1000% faster then old method

Vendor Response

by TouchBistro on December 08, 2017

Hey, Richard! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be near perfect (there's always room for improvement, though, right?) If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Works great for our business!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is easy to set up. And easy to find when using the program. Makes life easy when the dining room is overflowing with customers!

Cons: It was a bit difficult to get some reports off Touchbistro. It crashed a couple times but we only do reports 1-2 times a year so it's not the end of the world.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Jeremy! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and use, and that it's making your life easy when your dining room is overflowing with customers (good for you!) If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Seems to meet most of our needs. Better functionality for adding new menu items in a certain order

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and train new staff. System is flexible and does pretty much everything that we require.

Cons: Ability to add new items in a certain order. If we need to add new menu items or new modifiers we can't drag and drop to where it is to appear.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Bohdan! Thanks so much for your review. Very happy to hear TouchBistro is meeting your needs and is easy to use and train your staff on. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

We love Touch Bistro and happily recommend it.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It connects with our accounting software so that our daily sales are uploaded automatically.
The app is easy to use and our new staff can be trained quickly and efficiently.
The billing features are really great and allow our servers to manage tables the way the customer wants, not the way the POS wants.

Cons: Adding menu items is time consuming and a general pain. We would love to have a web based site that allows easier uploading .

The reporting features are a bit clunky - for example we cannot check on single item sales totals. Instead we have to download a entire report with ALL items.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Alexandra! Thanks so much for your review. Very happy to hear you love TouchBistro and recommend it to your friends and colleagues. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

The only POS i have used, or will ever use, it's been a lifesaver!!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and customer service! We've had to call a few times for help and the staff has always been knowledgeable and helpful in our issues.

Cons: Occasional glitch that hard to determine a cause, but never anything terrible. It has worked very well.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Brian! Thanks so much for your review. Very happy to hear you say that TouchBistro is the only POS you'll ever use. We're very lucky to have you as a customer! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Best pos system I've used

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy intuitive, easy to train, simple interface that makes it accessible for first time users and experts alike.

Cons: Not compatible with android systems. Not a fan of Apple products. If this system could be moved to different iOS it would be implemented in more establishments

Vendor Response

by TouchBistro on December 08, 2017

Hey, Kevin! Thanks so much for your review. Very happy to hear you say TouchBistro is the best POS system you've ever used. We're grateful for your continued business and feedback. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Great on the front end, cloud reporting not so much

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use for staff, editing items, inputting orders splitting checks by seat. Rarely crashes. Can search for items easily.

Cons: Cloud reporting mediocre, customer support not great, unable to report discounts by category. iPad based can be nice but must have newer generation iPads since they updated their software so we can longer upgrade the system without buying all new ipads

Vendor Response

by TouchBistro on December 08, 2017

Hey, Dan! Thanks so much for your review. Very happy to hear your staff is finding TouchBistro easy to use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Amazingly accurate and helpful

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very Happy !

Pros: Everything is available at a touch of a button, easy to use and easy to keep track of all cost and labor

Cons: wish it would work directly with QuickBooks free for easier control and management. reduce the cost of my bookkeeper

No brainer

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Just try it Change is great !!!

Pros: Finally the perfect POS software without the feeling of been held hostage by the pureveyor. So easy to use and very logical.

Vendor Response

by TouchBistro on October 31, 2017

Hi Claude, So happy to hear you find TouchBistro the perfect POS!! Thanks for taking the time out to leave a review! Mell

Easy to use with excellent customer support

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been in the food service industry since the invention of the POS and this is by far the best product I've worked with. Easy to use and great customer support. Thank You

Pros: I opened a new restaurant and found this system easy to install and easy to train staff on it. I would highly recommend to others

Cons: Don't know it is great . What I like least about this product is I'm required to write things I don't like and there aren't any

Vendor Response

by TouchBistro on October 31, 2017

Hi John, So happy to hear that you've found TouchBistro to be the best POS system! Ease of use is super important to us so we love hearing training is easy and staff enjoys using the product! Thanks again! Mell

Review

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Layout is great for fast use at the tables. It sis also nice to be able and run credit cards in front of the guests.

Cons: Need to update the options more often. Admin for employees is a little frustrating. Too many options attached. It would be nice to be able to turn one thing off and not have it effect several options.

Vendor Response

by TouchBistro on October 31, 2017

Hi Rondee, Thanks for taking the time out to leave a review! I would suggest calling into CS for employee options. There is a way to turn off certain options. Thanks again! Mell

Easy and Stress Free Experience!

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We would recommend it to anyone starting a small business.

Pros: Easy to use, very user friendly. The support line are with you every step of the way and wont leave you until you are confident with your knowledge.

Very good experience

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great for any business

Pros: Very easy to use, not one problem. I would recommend to any business and easy access for tax purposes

Vendor Response

by TouchBistro on October 31, 2017

Hi Jeania, So happy to hear that the system is great for your business! Thanks for taking the time out to leave a review! Mell

Worth every penny

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it.

Cons: The only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees.

Vendor Response

by TouchBistro on October 31, 2017

Hi Evelyne, So happy to hear you love the product! In regards to deleting ex-employees, you need to archive them. This can be done in Admin Setting under staff. If you're still finding it frustrating please feel free to give our CS team a call. Thanks again! Mell

Its great! Really user friendly especially for training new staff

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and train new staff on. Easy to contact tech support for any problems I have had. I like that you can easily make modifications to your menu, etc options

Simplicity counts!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Anyone can learn the Touchbistro system in minutes. Makes for error free transactions with great reports

Cons: Maybe too many features that are not important to my business. Also adding to the menu can be confusing at times.

Vendor Response

by TouchBistro on October 31, 2017

Hi Louise, Happy to hear you learned the system in minutes! If you're looking for additional help on menu management I would call into our CS department. They have ways of troubleshooting and can walk you through how to make any changes moving forward. Thanks again! Mell

Overall Great

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Would like to be able to not have to always print a customer copy of a credit card receipt. Would be nice to have all reports available on the cloud.

Pros: Great for what we need it for. The menu is easy to add to and is quick for our bar service which is nice.

Cons: Some features are not as easy to figure out as others. Like inventory items and reporting features.

Vendor Response

by TouchBistro on October 31, 2017

Hi Luke, Thanks for taking the time out to leave a review! In regards to features, I would call into to CS and book some additional training. The team is awesome and very thorough. Thanks again! Mell

Great Experience!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would definitely recommend TouchBistro to anyone who is looking for a POS system.

Pros: I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process.

Cons: I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don¿t think it¿s an issue.

Vendor Response

by TouchBistro on October 31, 2017

Hi Heena, Thanks for writing such a kind review on our CS team! I'll make sure to share with the team! Thanks again! Mell

Easy

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use straight forward. Cuts down on training time. Staff reallly likes it. iPads make it simple.

Cons: Charging iPads is annoying, relying on the airport is annoying. Some minor glitches that will happen seldomly

Vendor Response

by TouchBistro on October 31, 2017

Thanks for taking the time out to leave a review! Happy to hear your team enjoys using the iPads and are finding the system easy to use! As for charging and relying on the airport, I would try calling into CS to see if they have any best practices. Thanks again! Mell

Not good for large restaurants

Oct 19, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: iPad based so it¿s convenient to use but that¿s about all it goes for the good parts.

Cons: Slow with big restaurants. KDS fails 5% of the time. Printers fail 1% of the time The lag and delays of sending tickets is brutal for large restaurants. I have more than 1 location. Small places fine. Large are terrible.

Awesome

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: how easy to use it is, all the employees find it easy to use and also its easier to train people with this app. how easier manage my business Touch bistro did.

Cons: Just the some time takes time to comunicate the ipad to the printer and this delay a bit the operation.

Overall: easier to manage my business, easier to train people, in general make my life easier.

Vendor Response

by TouchBistro on September 05, 2017

Hey Alejandro, Thanks for taking the time out to leave a review! Ease of use is a major priority for us, so we love hearing that staff adapt to the platform quickly! As for the delay - I suggest calling into our CS team so they can trouble shoot. They may be able to find what's causing the delay. Thanks again! Mell

Friendly and helpful company.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, simple reports and the interface is just to love. Implementation was helped along by Touch Bistros's team and they were very helpful for the entire deployment.

Cons: More icons should be included, also multiple kitchen printers are a little bit hard to setup. But overall very easy to use software.

Overall: I got all the features i required for my use. Setup was easy due to the team helping me.

Vendor Response

by TouchBistro on August 31, 2017

Hi Brian, Thanks for taking time out to let us know your thoughts! The majority of our team come from the restaurant industry and we get the pain points. Thanks again for the kind comments! Mell

No regrets!

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to get up to date metrics of business' performance. Simple interface and always improving. Great tech support.

Cons: Software could have better way to compare sales week over week, month over month, year over year. Cloud has connectivity problems.

Vendor Response

by TouchBistro on August 31, 2017

Hi Alan, Happy to hear that you have no regrets! Stay tuned for our next update...may be what you're looking for :) Thanks! Mell

Easy to use from a back office and front of house perspective

Aug 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price point is great for a small independent business.
Ease of use: very easy to train new staff on the software.

Cons: Limitations for custom reporting as well as the frequency of updates - trying when all your programs are constantly changing, albeit for the better many times, tough to keep up with when all (not just touch bistro) your tech is constantly evolving faster than one can keep up.

Overall: good pricing for a product that meets a small businesses needs

Vendor Response

by TouchBistro on August 24, 2017

Hi Jennifer, Thanks for taking the time out to leave a review! I hear you when it comes to the upgrades! We are constantly evolving to give our customers the best features and technology available to help them run the best business possible. The next upgrade happens to be on custom reporting :) When in doubt on upgrades please give our Customer Success team a call - we are happy to help! Thanks again! Mell

excellent customer service. glitches in software rarely. super easy to use. great reports.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: accessibility of system is fantastic! customer support 24/7; user friendly; good layout of restuarant.

Cons: sometimes there are software glitches, but rarely and customer support is always available to help. Not set up very well for register syste, (small coffee shop application).

Vendor Response

by TouchBistro on August 24, 2017

Hi Tahirih, Thanks for letting us know about the awesome Customer Service and accessibility!! The majority of our team came from the restaurant industry and we understand how important ease of use and service are. Thanks again! Mell

The system runs well without problems.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best feature of this software is the ease of use and simplified menu system. The learning curve for new staff is minutes not days.

Cons: If I had to pick holes I would say the graphic for setting up the restaurant layout could be improved with a little more flexibility.

Vendor Response

by TouchBistro on August 22, 2017

Hey Brad, Thanks for taking the time out to leave a review! Ease of use is a huge feature for us; so I'm happy to hear that it took your staff minutes to adjust to using TouchBistro - not days! I'll let the design team know about the restaurant layout graphics :). Thanks again! Mell

TouchBisatro is everything we wanted, needed and more. We are still discovering it's capabilities.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use. New staff literally need a 30 minute tutorial to be functional. We get our daily, weekly and monthly summaries in a snap.

Cons: I'd like to be able to narrow down searches to specific items. the detail is available on times and days, but not on specific menu items.

We sometimes need to know if and when specific products sell. It would allow us to plan better.

Overall: ease of use and functionality are the biggest pluses.

Vendor Response

by TouchBistro on August 21, 2017

Hi Jens, 30 Mins worth of training to be functional is amazing!! Not sure how many non TouchBistro POS users can say that! Thanks for the feedback! Mell

Touchbistro has completely evolved how I do business

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and to train new staff on. It's also great for splitting off bills/per seat billing.

Cons: There are a couple of glitches in relation to the shifts. When I do a report for my payroll period I always have to include the previous and next days in my report because the shifts are out of line with the dates.

Vendor Response

by TouchBistro on August 21, 2017

Hi Michelle, So happy to hear that you and your staff are finding TouchBistro easy to use! For the "glitches" please call CS. Our team is available 24/7 and this sounds like a saving error. Thanks! Mell

Best POS company ever

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Touch Bistro is user friendly, my staff absolutely loves the system. It is also constantly updating to the next best thing to help business owners out! We have been using the system for over 6 months! WE have not had to deal with anything negative with the Touch Bistro POS

Vendor Response

by TouchBistro on August 31, 2017

Hey Jesse, Thank you for the amazing feedback and so happy to hear that your staff love the system! Thanks again! Mell

Very powerful system with a slight learning curve.

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most of everything is a pro, especially how easy it is to split tables and bills

Cons: The biggest thing missing is the ability to view aggregated reporting on the cloud, followed closely by not being able to look at immediate on-hand inventory on the cloud

Vendor Response

by TouchBistro on August 21, 2017

Hi Nick, Thanks for taking the time out to leave a review! Our Design & Dev team are always looking at ways to improve the cloud and reporting. Your feedback will be passed along. Thanks again for your time and input! Mell

Touch Bistro is the best restaurant POS system I have ever used.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Touch Bistro keeps very good track of my inventory and sales. Makes the back office management a much easier job.

Cons: Learning all the systems at my disposal is quite difficult because it takes too much time. Once in play, though, they are excellent.

Vendor Response

by TouchBistro on August 31, 2017

Hi Greg, Thanks for taking the time out to leave feedback! There is depth to the system and it can take time to learn all the nuances that help improve your business, especially if you're a busy GM. Thanks again! Mell

Amazing. Much better than any system we've used in the past.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's flexibility. Anything we need as a restaurant to run it can do and if it can't they are already working to fix it and release an update where it can.

Cons: The few times there is an error with something the messages that show up are a bit vague and so it can be hard to know exactly what went wrong.

Vendor Response

by TouchBistro on August 31, 2017

Hey Devin, So happy to hear that you prefer our system to anything you've used in the past!! We're a pretty flexible bunch :) Thanks again! Mell

Great programming

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use esay to set up and add modifications and charge accounts esay to put all equipment into place and tec is great

Cons: Have to rest a couple times a week need more time to set up before traning and time limit in training should be longet

Overall: More consistent totals

Vendor Response

by TouchBistro on August 31, 2017

Hi Reiter, Thanks for taking the time out to leave a review! I'll let our developers know how much you enjoy the programing and pass the message along about training. Thanks again! Mell

Great

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. New users or staff that never worked in bussness before can pick it up in minutes. Not a lot of glitches. For the price.

Cons: Updates knocking you down, putting you out of service at the wrong time. Like Friday night and restaurant is packed. and being done with out your knowledge. When they do tell you and you say not to do it then. They do it anyway. Software great, human touch ,not so much. .

Overall: Gets the job done.

Vendor Response

by TouchBistro on August 31, 2017

Hi Joseph, Thanks for taking the time out to leave a review. I'm sorry to hear the update happened when you specifically asked for it not to and it interrupted your service. I will pass the message along to our CS team. Thanks again for your time! Mell

The training was excellent, turnaround time on getting questions answered is great.

Aug 15, 2017
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease in printing reports, changing the menu and adjusting charges quickly. It makes running reports and tracking sales convenient. The changing of menu items is easy and a plus.

Cons: The inconvenience of not being able to turn on/off remote printers and retrieving closed checks from a previous sales period.

Overall: Running tracking reports, hourly stats and convent employee changes.

Vendor Response

by TouchBistro on August 31, 2017

Hi Todd, Thanks for taking the time out to leave a review. Happy to hear your training was excellent! I would suggest reaching out to CS about retrieving closed checks from a previous sales period; they will be happy to help. Thanks again! Mell

Easy to use, best POS I've ever used. The support is amazing. Although you rarely need it.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When I started my business, the company that ran the POS system I inherited gave me trouble 24 hours before I opened. In stepped TouchBistro. They went above and beyond to have me up and running in time for my opening. I have never seen support they offered from another company. Their customer service was second to none.
On top of that, the system is so easy to use. I set up my menu from scratch, in a rush, the night before opening. Training staff on it is a breeze as well.

Cons: There isn't much to complain about. It would be nice to be able to adjust the menu remotely but they're constantly upgrading the features available via cloud, so I'm sure that's on the horizon as well.

Vendor Response

by TouchBistro on August 31, 2017

Hi Dave, Thank you for the super awesome review! I'm going to forward it to our install and training team. They work so hard and definitely will appreciate the love. Thanks again! Mell

Very user friendly

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy system to navigate; reporting is very simple; great customer service which is hard to find in this industry

Cons: Would like to be able to access some of the reports and editing features from the website if I'm not at the Taproom to access the iPad

Overall: Something that's easy to use and train staff on which was extremely important.

Vendor Response

by TouchBistro on August 31, 2017

Hi Jayelynn, Thanks for taking the time out to leave a review! We're constantly upgrading our system to meet consumer needs, and the next update may be what you're looking for :) Thanks again! Mell

My productivity & efficiency have increased in immeasurable amounts due to TB

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit.

Cons: Monthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi

Overall: Saved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que.

Vendor Response

by TouchBistro on August 31, 2017

Hi Ben, Awesome to hear that our system has helped improve your productivity & efficiency! Our mantra is Restaurant Success. The fact that we've been able to help you with those aspects of your business means we're doing something right. Thanks again! Mell

Excellent product

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and training time is minimal. The fact that we can run reports, download .csvs and conduct our own analysis is especially helpful.

Cons: Cloud reporting capabilities are a bit underwhelming, but they are actively working towards improvement. In addition, the lack of bulk import/export .csv functionality for menu changes creates a cumbersome implementation during startup

Vendor Response

by TouchBistro on August 31, 2017

Hi Ben, Thanks for the awesome feedback! Stay tuned for the next update... may just be what you're looking for in regards to reporting and bulk uploading. Thanks again! Mell

When it works it is good but there are some serious downsides to this product.

Jul 15, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: We like many of the features of the product. Table side ordering with photos etc. if there is a problem with hardware you can just buy a new i-pad , download the app and you are up and running again.

Cons: No remote access. If you want to go in and make changes you must be within wifi range of the server. Auto updates have a way of auto kicking you off the system. Not very good tech support. A different answer from different people regarding the same problem.

Overall: Table side ordering. Ease of use.

Vendor Response

by TouchBistro on July 17, 2017

Hi Scott, Thank you for taking the time out to leave a review! We noticed that Pam has also left a few reviews on multiple sites. Our CS team is happy to help if further training is required. Our Cloud feature allows you to access reports and make changes remotely as long as you are connected to the internet. Please feel free to reach out to your dedicated CS representative at your earliest convenience to address any technical concerns. Thanks! Mell

Terrible Customer Service

Jun 27, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible.

Pros: The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Cons: Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

Good POS but...

May 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since.

Cons: Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent.

Vendor Response

by TouchBistro on July 28, 2017

Hi Anthony, Thanks for taking the time out to leave the review! So happy to hear that you received exceptional service and feel confident using the product. The monthly subscription fee covers the software; which includes upgrades, bug fixes and new feature launches. If we didn't charge for the additional training we would have to charge for the upgrades, bug fixes and new features like our competitors do. We appreciate your understanding and I apologize for the inconvenience. Thanks! Mell

Touchbistro works great for us

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have a 2 IPad setup, and use both regularly. Ease of setup and use really helps in the training of our staff. Support has been very good when we have questions. A few minor features left out that we would like, but nothing serious. Great product, very happy with it.

Vendor Response

by TouchBistro on June 05, 2017

Hi Robert, Thanks for providing some feedback. Glad to hear that set-up and training staff were easy to execute! TouchBistro POS was created specifically for restaurants and we know that training is continuous; even when there is minimal time for it!

This is great for small businesses!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use

Cons: Only one IPad per license

Overall: My only complaint is the customer service is very sluggish! Otherwise the system works fine enough. I do not like that I can only use it on one IPad per license but I get it.

Vendor Response

by TouchBistro on April 19, 2017

Hi Brandon, Thank you for the feedback and happy to learn that TouchBistro has been great for your business! We've heard the concerns around customer service and have expanded the team to help resolve them. Exceptional customer service is a priority for us!

Good product, poor service

Apr 04, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Program

Cons: Service

Overall: I very much appreciate the program itself, and the team likes it as well. However, saying customer service needs improvement is a bit of an understatement. They are fantastic through the sales process but after that things drop sharply. Which is too bad.

Vendor Response

by TouchBistro on April 06, 2017

Hi Kevin, Thank you for your feedback! We've heard the concerns around customer support and have expanded the team. Prompt and exceptional service is a priority for us!

Nice product

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use

Cons: A little fiddly when setting up modifiers for menu items

Overall: Very intuitive. Love the reports. Really love the snapshot.....I would like to see a report that shows the snapshot info (in the same format ) for the time frame I choose

Recommendations to other buyers: I love the colaberation with 7 shifts and other companies. .would like to see more

Vendor Response

by TouchBistro on April 19, 2017

Hi Matthew! Glad to learn you love the reports! Our product team is always pushing innovation and collaboration. Stay tuned for the next update!

Touchbistro in Mexico

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ipad integration

Cons: Lack of some features

Overall: We love the the ease of use that touchbistro gives to our daily operations. The use of iPads in our kitchen and service makes us look professional and outstand above the rest. Our business is very inclined to delivery and we would want more features including this option. For example to save and analyze orders by custumer, how a specific customer orders in a week ir month. Overall great job!

Recommendations to other buyers: Great customer service

Vendor Response

by TouchBistro on April 19, 2017

Hi Adolfo, Thank you for your detailed review! Our product team is always pushing innovation and extending/adding features. Keep a look out for the next update!

In Love With TouchBistro

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've now worked with TouchBistro for the past four years, and considering my 35-plus years in the hospitality industry I can honestly say that this POS system is without a doubt the user-friendly system I've come across. Reporting options are excellent and easy to utilize. Affordability is also a major draw, offering exceptional value for a system that can be built on and expanded as the business grows. Highly recommended.

Vendor Response

by TouchBistro on April 19, 2017

Hi Derek, Happy to learn that you've been loving TouchBistro! Ease of use and value are priorities for us; always nice to hear we've executed this properly!

easy to use, overall well functional

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: easy. value fine

Cons: some function such as adding a pure tax bottom.

Overall: Our bartenders are happy about the system. Sometimes the system has error when we delete a table, or switch a table, and perhaps more attention to such areas. It's good if there is a key or bottom for tax only - sometimes we have promotion (such as Groupon) where the meals were prepaid, but guests only need to pay tax, and there should be such a key. Thanks

Recommendations to other buyers: Pretty happy

Vendor Response

by TouchBistro on June 05, 2017

Hi Jianrong, Thank you for the honest feedback! TouchBistro POS has a lot of nifty features, including how to handle tax. Our Customer Success team can happily guide you through the steps to activate what you are looking for. Please feel free to reach out to them at your earliest convenience!

Intuitive and Useful System

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Touchbistro in our 37-seat restaurant and love the services of the app and responsiveness of the staff.

Vendor Response

by TouchBistro on June 05, 2017

Hi Steve, Glad to hear that TouchBistro has been a hit with your staff! We built our product knowing that staff are the front line and need their tools to be intuitive and easy to use.

Best decision ever

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Just about everything

Cons: Cash layout for required new iPads to retain full functionality

Overall: We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS

Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen

Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been

Bill Justus
Owner chef EKs Grill Kelowna BC

Recommendations to other buyers: Pretty simple to navigate

Vendor Response

by TouchBistro on December 08, 2017

Hey, Bill! Thanks so much for your review. Very happy to hear you say TouchBistro was the best decision ever. We couldn't ask for anything more! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Harbor Haus Restaurant

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and functionality

Cons: Some minor adjustments we would like to see, including the option to not print certain items on the kitchen chit.

Overall: We moved to TouchBistro last year during our summer operation. After reviewing many options we believed TouchBistro provided the best product for the cost and for our fine dining establishment, and we were correct. The transition was extremely smooth and the support was great. Our TouchBistro system performed well through our busy summer season. We are happy to be part of the TouchBistro family and look forward to even better things to come.

Vendor Response

by TouchBistro on December 08, 2017

Hey, George! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are enjoying all the features and functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Touchbistro & Spanish Restaurants

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We've had touch bistro for over 2 years now. We haven't had any real issues that we can't fix ourselves. The software is easy to use and our waitress get the hang of it by the first day. We also have the kitchen screen and that has seriously helped our takeout . We are a spanish restaurant and we do have many custom plates and touch bistro works in our favor. I would highly recommend it to anyone.

Vendor Response

by TouchBistro on August 31, 2017

Hi Mayra, Thanks for taking the time out to leave a review! You're a great customer to have and our team has enjoyed helping you when it's been necessary. Ease of use is a huge focus for our team so I'm happy to hear your servers are picking it up within their first shift! Thanks again! Mell

Touch Bistro is pretty good!

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been very happy using TouchBistro. We love the sleek look of the iPad and how easy it is to use. Training is fast. Customer service is great. Overall fits our needs. We recommend!

Vendor Response

by TouchBistro on August 21, 2017

Hi Jason, Our CS team is awesome and they appreciate the love! Thanks! Mell

Seasonal Business - but difficult in the off season

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Easy to use, easy to set-up.

Cons: Strictly the inability to access business information if your license isn't in operation.

Overall: The TouchBistro System worked great for our golf course. Our only issue came during the off season when we wanted to look at our reports. Since we had suspended our licence - which is a great option for a seasonal business to save money - we weren't able to access our reports. We were able to get a temporary release of our license so we could access the reports but this just took time and was tricky to co-ordinate. All the staff was friendly and excellent to work with.

Vendor Response

by TouchBistro on December 08, 2017

Hey, Bill! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Easy to use, intuitive with excellent stats and dashboard.

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Dashboard and cloud reporting. ease of use.

Cons: Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Overall: After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

Recommendations to other buyers: Continue building it's reporting capabilities. I would really appreciate if Touch Bistro handle payment processing technical issues on behalf of their customers when dealing with payment processing companies. there seems to be disconnect between the two and many times i ended up caught in the middle between the two without knowing whose responsible to fix the technical issue.

great service

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: simplicity in use. it is very user friendly

Cons: some of the back office reporting could be a little better

Overall: great service, simple to use. we are very happy with the touch bistro system.there are a couple of little things I would like to see changed but we are mostly happy.

Touch Bistro: Great for the Independent Business

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: price, ease of use and support system in place

Cons: lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower

Overall: I've been using Touch Bistro since 2013 and it has only got better over the years.
They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features!
Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running.

Ranch House Burgers

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great fast service!!! They took care of the problem right away! Now we know if we have a problem to call right away!

We are happy yo use TouchBistro!

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: stably, easy to use

Cons: lack of phone app

Overall: Yesterday friend of mine, who is going to open a restaurant asked what POS software we use, and if we had a problem, like it lags and then you loose all your data on tables, I caught myself that never think of that issues while been using TouchBistro, it's stably like when you using Macintosh.
Our servers loves Touchbistro, it takes a half a day for a new employee to understand how it works, it's intuitive and simple.
There is one thing Touchbistro is missing (but I hope going to add soon) is an phone App.

Efficient and extremely easy to use

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love this POS - very easy to train people on. Usually takes about 5 minutes and even new employees are usually able to figure their way out of mistakes.

I wish there was a way to assign liquors to cocktails so we could keep better inventory. For example, right now it says I have 70 ounces of gin. But last night we sold 8 Tom Collins, so we actually only have 62 ounces.
Other than that, I love everything about Touch Bistro.

Touch Bistro

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use and help centre is alway good

Cons: That we have to have an apple ipad to use it.

Overall: Very good and support centre is a huge help. System is very easy to train new workers on and is easy to customize for our specific restaurant

Great product.

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and has many useful tools; it's reliable.

Cons: The cloud can be slow and sometimes gives inaccurate information

Overall: I like using TouchBistro because is easy to use and has a lot of helpful tools. The customer service is great and every time I have a technical issue is resolved quickly.

Too expensive for what you get

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Easy straight forward to use and program and keep track of daily sales.

Cons: Customer service is NOT up to par

Overall: Functional and streamline but i think its pricey for what you get. As a small business owner in a small community it's a useful tool but it's an expensive overhead costs. Thousands of dollars to set up and hundreds a month is a bit much. I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts. Have had several disappointments with customer service but the app itself is decent.

Recommendations to other buyers: Shop around its expensive

Best Decision

Mar 28, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am extremely happy with my decision to use Touch Bistro.

A few things:Special requests to the kitchen should be differentiated in a color, symbols are not the best way to express that. Only two font sizes, really big or small.

easy to use, useful finctions!

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, accessible, good value!

Cons: the prices go up every year :(, wish it was easier to look at sales reports based on categories

Overall: the best part about touchbistro is that it is easy to use and anyone can learn to use it in minutes!

TouchBistro is great!

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Can get complicated

Overall: Great app! Very easy to use and customise and I really like the cloud and being able to monitor sales in real time. The number of reports that can be generated is also really impressive - makes managing a restaurant so much easier.