Parlance

Parlance Operator Assistant


Who Uses This Software?

Healthcare, Higher Education, Large Enterprise.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Parlance
  • www.parlancecorp.com/
  • Founded 1996
  • United States

About Parlance Operator Assistant

At Parlance we're caller advocates on a mission to make it easier for callers to engage with healthcare organizations, colleges & universities, and large enterprises. Our speech self-service solutions improve the caller experience and make it fast and simple for callers to navigate the complexities of your voice network. No menus. No instructions. No frustration.


Parlance Operator Assistant Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

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