Parlance Operator Assistant

Who Uses This Software?

Healthcare, Higher Education, Large Enterprise.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Parlance
  • Founded 1996
  • United States

About Parlance Operator Assistant

At Parlance we're caller advocates on a mission to make it easier for callers to engage with healthcare organizations, colleges & universities, and large enterprises. Our speech self-service solutions improve the caller experience and make it fast and simple for callers to navigate the complexities of your voice network. No menus. No instructions. No frustration.

Parlance Operator Assistant Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Parlance Operator Assistant Reviews

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