# TicketLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketLeap the right Event Booking solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/14204/TicketLeap/reviews --- TicketLeap 4.6 (57) [View alternatives](https://www.capterra.com/p/14204/TicketLeap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TicketLeap Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews AC Alan C ProprietorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Ticket Leap allows me to register the students with specific information about their affiliation so I can make sure they get the right credit for attending the course.“ December 8, 2025 SK Sugcora K LPC-SMental Health Care, Self-employedUsed the software for: 1-2 years. “My Con as it related to TicketLeap is that there is no option for deposit of payment before the event ends. When planning events, the proceeds are usually how the event is paid for, and if the funds are not released until the event is over you aren't able to use them in the planning process.“ February 11, 2026 MF Martha F Executive DirectorMusic, Self-employedUsed the software for: More than 2 years. “After many years of using paper tickets and processing manually, it was a freeing experience to let TicketLeap do the work for my nonprofit.“ June 4, 2026 HB Holly B Executive Events DirectorEvents Services, Self-employedUsed the software for: 1-2 years. “I feel bad making our attendees eat so many fees per ticket, especially if they are buying tickets for a group.“ February 9, 2026 MT Michelle T Lifestyle DirectorEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “It is an excellent way to promote and track registration for events.“ February 9, 2026 MG Maxx G Co-OwnerEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “When checking in Guests at our event you need to save in order for the check-ins reflect in the system which lead to some confusion.“ November 4, 2025 BP Bill P Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I have been a huge fan of TicketLeap as a one-off service, but I started using TicketLeap for full seasons of events, and it has been admirable.“ September 29, 2025 BP Bill P Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally, I don't always think the user interface for IN PERSON sales is helpful, and is almost worse for "checking in".“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lisa N. EdTech Education Management Used the software for: 6-12 months ### "TicketLeap- Easy to configure and use! " August 6, 2025 4.0 They were very easy to implement and with the robust online help offerings we really haven't needed customer support. Additionally, it is easy to save settings for future events. Pros TicketLeap is very easy to manage. It's easy to build events with custom settings that you can save as pre-sets for future events. You can track response rates and analyze data across events. It is easy to see trends! Cons We have heard from customers that they have experienced bugs where the website just glitches and can't process a request. It's not very often but we definitely recognize that it is an issue. Review Source Response from Leap Event Technology December 8, 2025 We’re thrilled to hear that you had a great experience with Leap Event Technology! Making events run smoothly is what we strive for, and we’re grateful for your support. KC Karen C. Trainer Education Management Used the software for: 1-2 years ### "Affordable and easy to use" February 5, 2026 5.0 I've use several ticket service platforms through the years. Ticketleap has been a good choice for me. Pros Ticketleap is an affordable and easy-to-use ticket service for my retreats, trainings and other events at my Lancaster School of Psychodrama, which offers continuing education to helping and healing professionals. Cons There are a few options that I would like to see in the "text" category of my event that would make it even easier to use. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[Humanitix](https://www.capterra.com/p/10004030/Humanitix/) Reason for choosing TicketLeap I liked the price and the ease of use which helped me make the choice. Switched from [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) I needed a ticket service and wanted to support a U.S. company. Review Source Response from Leap Event Technology February 13, 2026 We’re thrilled to hear that you had a great experience with Leap Event Technology! Making events run smoothly is what we strive for, and we’re grateful for your support. MF Martha F. Executive Director Music Used the software for: 2+ years ### "Good platform if it fits your needs" June 4, 2026 5.0 After many years of using paper tickets and processing manually, it was a freeing experience to let TicketLeap do the work for my nonprofit. Older patrons took a while to learn how to purchase online instead of through the mail. When we needed more features, we moved to a paid system. Pros Automated ticketing after doing manual ticketing for many years. Free to use was a big selling feature. Cons It is primarily a ticketing program, but had capability to send basic emails if I remember correctly. This was limiting. Review Source DS Debra S. owner and instructor Events Services Used the software for: 6-12 months ### "Learning to navigate with Ticketleap" February 4, 2026 3.0 I like it but I find eventbrite a bit easier to navigate. I liked when the menu bar is simple and I do not need to search in depth to make revisions on my event Pros I think it's a good value. There are easy options for adding promotions and event management. However I find there are a few bugs in the system as adding dates to the event Cons adding dates to events are difficult to manage. I found that I need to create a new event instead of adding the dates Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) eventbrite is too expensive for my company Review Source Response from Leap Event Technology February 13, 2026 Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that. TH Thomasina H. Director Civic & Social Organization Used the software for: 1-2 years ### "Completely Satisfied" February 17, 2026 5.0 Overall - I have been extremely pleased working with TicketLeap. I don’t know anything about the company beforehand, but I am very happy I had the opportunity to use them for this event and will continue to use them for future events. Pros TicketLeap is easy to use, they manage the event from the very beginning with ease. I didn’t have to worry about tickets and price discounts because I could make various ones for the price I chose. Every person was able to understand the products they purchased with the description feature. I was even able to refund a ticket because of last minute changes! At the conclusion of the event I was given a breakdown of ticket sales. I would definitely use them again. Cons I don’t have a con about using TicketLeap. I was able to use them with ease, I didn’t have to personally sell tickets to individual people and keep up with the cash, and I don’t have any paper trails to handle. All pros! Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketLeap I liked that TicketLeap seemed more inline with what I wanted to do, was easy to use and setup and didn’t cost as much. Review Source Response from Leap Event Technology February 23, 2026 So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated. HB Holly B. Executive Events Director Events Services Used the software for: 1-2 years ### "Painless Process but unfortunate Fee Stacking (but not too bad) " February 9, 2026 4.0 I think TicketLeap has made the process so smooth. We have considered looking at other ticket services but it seemed TicketLeap does have some of the lower fees and we've never had any issues with them so we decided to stay. They have made the process seamless. Pros Ticketleap is extremely easy to use. It has a beautiful interface and a great system for emailing your event attendees and tracking tickets. We've been using it for our event for 5 years now and it has made the process so painless. Cons My least favorite thing about TicketLeap is the fees. I feel bad making our attendees eat so many fees per ticket, especially if they are buying tickets for a group. That can really add up. I wish there was a way that they could have one fee for the order, that way if people were buying 10 tickets they aren't paying $20+ in fees if its processed on one card. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketLeap It seemed that the fees on TicketLeap were lower per ticket. Review Source Response from Leap Event Technology February 13, 2026 Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success. Your experience means the world to us, and we’re always here to help make future events even better! RK Reness K. Founder and Director Performing Arts Used the software for: 2+ years ### "Long time user. TicketLeaps is great and getting better." February 10, 2026 5.0 We've loved using ticket leap and have grown with it over many years. I have found customer support to be helpful and informed. Cash return is seamless and fast. The check in app is kind of user friendly but can cause us stress and delays. Pros I find that duplicating and updating our annual and bi-annual events is easy and streamlined. Updating with current or upcoming information makes the process fast to get us selling tickets quickly. Cons The ticket check in scan in process can be difficult to work with, especially during stressful check in. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Reason for choosing TicketLeap I called and spoke to a rep to share with me more about the platform and they were great to talk to helped me get all set up and going. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) They ripped us off and didn't give us more for ticket sales we sold over their platform. It was a disaster. Review Source Response from Leap Event Technology February 13, 2026 Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that. SK Sugcora K. LPC-S Mental Health Care Used the software for: 1-2 years ### "TicketLeap Review " February 11, 2026 5.0 My overall experience with TicketLeap is good. I had an incident where someone purchased a ticket, and attended the event but still requested a refund, and the fund was giving back to this customer and taken right my funds of another event. I wasn't happy about that but understood after speaking with customer support, who was helpful and called me back with answers. Pros I love TicketLeap and use it often because it is easy to use for my customers. It has a professional set-up, and looks great when advertising events. Cons My Con as it related to TicketLeap is that there is no option for deposit of payment before the event ends. When planning events, the proceeds are usually how the event is paid for, and if the funds are not released until the event is over you aren't able to use them in the planning process. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketLeap The system was easier and the fees to consumers was lower. Review Source Response from Leap Event Technology February 23, 2026 Your feedback is valuable to us! If there’s anything we can do to make your experience even better, don’t hesitate to reach out. LJ Lindsay J. Other Events Services Used the software for: 2+ years ### "Love TicketLeap" February 12, 2026 5.0 Easy to use, most of our clients have heard of them so they are comfortable using it. Please see my comments prior to this one. Pros It's very user friendly! I've been using TicketLeap for years at various venues and have even switched different businesses over to this software. Cons I don't have any complaints. Again, I've been using this platform for years now and it works for all the various events I host. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) This is more user friendly and the fees are less. Review Source Response from Leap Event Technology February 13, 2026 We’re thrilled to hear that you had a great experience with Leap Event Technology! Making events run smoothly is what we strive for, and we’re grateful for your support. Let’s make your next event even better! NW Nadra W. Administrative Assistant Education Management Used the software for: I used a free trial ### "Simple and Easy Event Ticketing!" April 16, 2026 5.0 My overall experience with TicketLeap was positive. Ease of use is definitely one of its strongest points; everything is simple to set up and manage without needing much experience. The reporting tools are helpful and give a good overview of sales and attendance, though they could be a little more detailed. Pros What I liked most about TicketLeap is how easy it is to use. You can set everything up quickly without needing any technical skills, and I like that there are no upfront costs, so you’re not paying unless you’re actually selling tickets. It just makes the whole process simple and stress-free. Cons What I like least about TicketLeap is that the per-ticket fees can add up, especially for larger events. Also, the customization options for event pages feel a little limited if you want something more unique or branded. Review Source AP Aziza P. Owner Music Used the software for: 2+ years ### "Highly Recommend! Great company and service" December 9, 2025 5.0 Absolutely wonderful service and help with Ticketleap. I have never had one issue with them and will continue selling my tickets and running my events on their site. Pros Easy to set up and make your ticket Leap Link profile. Very easy to navigate and the service is impeccable! Cons I have absolutely no negatives. If I have a question, I get a response back real fast from a live person Review Source Response from Leap Event Technology December 12, 2025 We appreciate you taking the time to share your thoughts! If there’s anything we can do to enhance your experience, we’re happy to help! MM Mindy M. Teacher Education Management Used the software for: 1-2 years ### "TicketLeap is a fast and easy lifesaver!" February 3, 2026 5.0 It is a great way to keep track of who bought tickets and it's easy to scan their phones as they walk in the door to keep an attendance record. Pros I'm not super techy but this website is so easy and quick to use! We don't have to sell tickets with a cash box at lunch anymore! Cons I honestly can't think of anything I didn't like. Sometimes parents would say they couldn't complete the ticket sale, but I think that was user error. Review Source Response from Leap Event Technology February 13, 2026 We truly appreciate your feedback! It’s wonderful to hear that our platform helped make your event run smoothly. MG Maxx G. Co-Owner Entertainment Used the software for: 1-2 years ### "Ticket Leap is a no brainer for smaller independent companies" November 4, 2025 4.0 We have ran two events using Ticket Leap for our independent wrestling company. They system is easy to use and provides our consumers with smaller fees than larger ticket companies Pros Overall the Ticket Leap System is easy to use. Without any formal training I can use Ticket Leap with very little issues. Cons When checking in Guests at our event you need to save in order for the check-ins reflect in the system which lead to some confusion. Review Source Response from Leap Event Technology December 8, 2025 We appreciate you taking the time to share your thoughts! If there’s anything we can do to enhance your experience, we’re happy to help! AT Angelica T. Sierva Individual & Family Services Used the software for: 6-12 months ### "Ventas y seguimientos faciles" May 4, 2025 5.0 En general me fue muy útil para el evento, yo fu usuaria de venta y de comprar, ver como llegaban los mensajes de seguimiento la facilidad que da al acceso fue sorprendente. Pros Fue una opción economica cuando necesitábamos administrar los tickets de un evento De la Iglesia, fue muy facil y permitió control de todo. Cons Realmente no tuve ninguna desventaja, fue muy fácil de trabajar y de enseñar a utilizar. Review Source Response from Leap Event Technology May 9, 2025 Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success. Your experience means the world to us, and we’re always here to help make future events even better! JW Janet W. Admin. set up person Civic & Social Organization Used the software for: 2+ years ### "Jefferson Rotary Club Annual Beer & Wine Tasting Event" December 4, 2024 4.0 Other than the one hick-up very well satisfied. Pros Ease of setting up each year and easy for people to purchase on line. Cons Hassle with getting out payment after our event in 2-2024 Review Source Response from Leap Event Technology February 25, 2025 Thank you so much for your kind words! Wishing you continued success! BR Breanna R. Senior Operations Sports Used the software for: Less than 6 months ### "Love it for our special events." May 10, 2023 5.0 We will absolutely use Ticketleap again when planning a large event at our facility. We were happy with the service, and it will be even easier now that we already have our seating mapped out! Our event went phenomenally and we were so happy to not have any issues with ticketing on the day of the event either. Pros So simple to use! Very easy for administrative duties. We have a large facility and were able to map out over 800 seats that perfectly match our building's design. It obviously takes a little time counting seats and inputting all of the appropriate information, but it is incredibly easy to lay out and comes equipped with shapes and objects to use to match your building. We were also able to hold seats and had an easy time distributing held seats and creating/using discount codes. The ticket scanning was also incredibly easy and fast compared to other companies we've used in the past that have been more finicky. Cons It's not as mobile-friendly as it could be. Our mobile customers weren't able to view the seat map to choose seats, so a handful accidentally ended up with "standing room only" seats. We had one row of "standing room only" seats grouped in a section with other seats, and these customers couldn't see they were buying them until afterward. Review Source Response from Leap Event Technology February 25, 2025 Thank you for your review! We’re glad you took the time to share your thoughts. VR Verified Reviewer Artist Management Assistant Entertainment Used the software for: 1-2 years ### "Good Ticketing Platform" September 14, 2018 5.0 Customer service is great. Pros The fees are lower than other platforms. The ability to customize page. Cons The reports are not easy to navigate and set up could be simplified. Review Source VR Verified Reviewer General Manager Used the software for: 1-2 years ### "Ticketleap was by far our favorite ticketing company!" March 19, 2018 5.0 Pros We loved the interface and ease of setting up and managing tickets from one dashboard especially considering we had tried the other platforms and we didnt like them as much and the fees were higher. Cons The only thing we didn't like I would have to say is the customer support. Sometimes it took a little bit longer to get a response and when youre running a high end show sometimes you need instant support. Review Source MT Molly T. Used the software for: ### "Ticket Leap Makes Selling Tickets A Breeze" February 1, 2017 5.0 I have used several different online ticketing platforms for my artists, but keep coming back to Ticket Leap. They are easy to use and offer a wide variety of features. My favorite features are being able to customize the ticket page, offer multiple ticket types, and ease of setting a seating chart. Their customer service is top-notch and always quick to respond. We have never had any issues when running an event through them. Easy for use and the customer. Low ticketing fees are also a plus. Review Source Response from Leap Event Technology February 1, 2017 Thanks Molly! MS Monica S. Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Ticket Leap did NOT require a leap in faith" December 15, 2025 5.0 We are really happy with it. For an event ticketing platform there are little bugs and no issues that have created a sense of dissatisfaction. Pros I like how easy it is to use. The layout is really clear cut and mostly intuitive. Event management is a breeze: I have not used the seating arrangements though. It is an affordable product that our members do not struggle with using. We like that we can customize fees for every event: con is that we can not setup a generic fee or payout for the organization. Cons Some of the reporting can be cumbersome and doesn't always meet my needs. However, whenever I have needed custom reports I have reached out to customer support and they are super responsive always willing to create a custom report. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketLeap TicketLeap had better fees and took less money from our payouts. Review Source Response from Leap Event Technology January 6, 2026 We appreciate you taking the time to share your thoughts! If there’s anything we can do to enhance your experience, we’re happy to help! DB Diane B. Website Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Cost Effective and Great Features" December 9, 2025 5.0 Once I decided not to use the seating chart option for reserved seats, my experience was great. Payment processing is a breeze. Pros TicketLeap is easy to use and really has all the features I need. It is cost-effective, especially for smaller organizations like mine. Cons The seating chart option was confusing to me. "Drawing" my room and setting up reserved seats was a challenge. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketLeap Colleagues had their events cancelled by EventBrite because the speakers were "controversial." By contrast, I had heard good things about TicketLeap. Review Source Response from Leap Event Technology December 12, 2025 Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success. AJ Andrea J. Missionary to the Family Coordinator Religious Institutions Used the software for: 2+ years ### "Best solution for Event Ticketing on the Market!" December 8, 2025 5.0 Wonderful, from start to finish. We will continue to use TicketLeap in the future. We looked into several ticketing options, and we chose TicketLeap in part because of its internal awareness of ethical considerations that we learned about through your blog post. We also chose you because of your support of small events and nonprofits, as well as your transparency in pricing. Pros EaSy to use and very affordable. We were able to manage our event registration with ease. we had no issues with bugs or clitches. The confirmation email was very helpful for guests, and we have continued to run reports long after our events ended. It has been so easy that we have not had a need for customer support. Cons We have no complaints. We would love more customization capabilities, but otherwise, all was perfect! We appreciate the extra resources offered on your site as well; event planning, marketing, and insight on ticket sales. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Our mission and ethics did not align with theirs, too expensive what what we needed. Clunky in design and not user-friendly. Review Source Response from Leap Event Technology December 10, 2025 Thanks so much for your kind words! We're thrilled to hear that Leap Event Technology helped make your event a success. If you ever have any feedback or ideas on how we can enhance your experience, we’d love to hear from you. Here’s to many more successful events ahead! BP Bill P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "TicketLeap - Great for One Off Events!" September 29, 2025 4.0 It has been very positive. They're responsive and, again, very easy to use. They're aware of their strengths and weaknesses, but assist in making things easier whenever possible. Pros TicketLeap is easy to use, maintains low ticket fees, and is very good about reconciliation following events. I have been a huge fan of TicketLeap as a one-off service, but I started using TicketLeap for full seasons of events, and it has been admirable. Cons It doesn't have "series" or "subscription" options. It is very much meant to be used for one off events, which make it difficult if you want to do a series of events. Additionally, I don't always think the user interface for IN PERSON sales is helpful, and is almost worse for "checking in". Review Source Response from Leap Event Technology December 8, 2025 So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated. IS Iliana S. Lifestyle Director Civic & Social Organization Used the software for: 1-2 years ### "JOIN TODAY! You won't regret it. " February 9, 2026 5.0 Overall, I enjoy this platform! From being able to add your own banners to each event and you can even make promo codes! This is a great platform! Pros I enjoy the ease of use along with the customer support when needed! Event Ticketing made easy with this platform! Also, event management is equally as easy with quick access to Ticket Orders. Cons I will have to say that I wish Ticketleap kept an archive of ticket prices previously associated with past events as it does help! Review Source Response from Leap Event Technology February 23, 2026 We truly appreciate your feedback! It’s wonderful to hear that our platform helped make your event run smoothly. AC Alan C. Proprietor Health, Wellness and Fitness Used the software for: 1-2 years ### "Wilderness First Aid Instructor" December 8, 2025 5.0 Excellent. The system allows me to register students, obtaining unit information using the registration questions feature to make sure their certificates when finished go to the right place. Pros I am a single proprietor offering specialized training for scouts and youth attending high adventure camping experiences. I run several courses each year and needed a way for students to register and pay for the class. Ticket Leap allows me to register the students with specific information about their affiliation so I can make sure they get the right credit for attending the course. It allows simple payment and the ability to refund if necessary. It simply works for my application. Cons I have used Ticket Leap for several years and had no problems working with them. I get paid at the end of each course direct deposited. Review Source Response from Leap Event Technology December 9, 2025 So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated. Looking forward to supporting your future courses! 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