# TicketLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TicketLeap the right Event Booking solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/14204/TicketLeap/reviews

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TicketLeap

4.6 (56)

[View alternatives](https://www.capterra.com/p/14204/TicketLeap/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TicketLeap

Ease of use

4.7

Customer Service

4.5

## Pros and Cons in Reviews

AC

Alan C

ProprietorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“Ticket Leap allows me to register the students with specific information about their affiliation so I can make sure they get the right credit for attending the course.“

December 8, 2025

SK

Sugcora K

LPC-SMental Health Care, Self-employedUsed the software for: 1-2 years.

“My Con as it related to TicketLeap is that there is no option for deposit of payment before the event ends. When planning events, the proceeds are usually how the event is paid for, and if the funds are not released until the event is over you aren't able to use them in the planning process.“

February 11, 2026

AC

Alan C

ProprietorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“It allows simple payment and the ability to refund if necessary.“

December 8, 2025

HB

Holly B

Executive Events DirectorEvents Services, Self-employedUsed the software for: 1-2 years.

“I feel bad making our attendees eat so many fees per ticket, especially if they are buying tickets for a group.“

February 9, 2026

TP

Toni P

Co-FounderReligious Institutions, 2 - 10 employeesUsed the software for: 1-2 years.

“I love how I could bring and use my own design to personalize my tickets.“

December 2, 2025

MG

Maxx G

Co-OwnerEntertainment, 2 - 10 employeesUsed the software for: 1-2 years.

“When checking in Guests at our event you need to save in order for the check-ins reflect in the system which lead to some confusion.“

November 4, 2025

MT

Michelle T

Lifestyle DirectorEvents Services, 2 - 10 employeesUsed the software for: 6-12 months.

“It is an excellent way to promote and track registration for events.“

February 9, 2026

BP

Bill P

Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Additionally, I don't always think the user interface for IN PERSON sales is helpful, and is almost worse for "checking in".“

September 29, 2025

## Showing most helpful reviews

Showing 1-25 of 56 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Lisa N.  
EdTech  
Education Management  
Used the software for: 6-12 months

### "TicketLeap- Easy to configure and use! "

August 6, 2025

4.0

They were very easy to implement and with the robust online help offerings we really haven't needed customer support. Additionally, it is easy to save settings for future events.

Pros

TicketLeap is very easy to manage. It's easy to build events with custom settings that you can save as pre-sets for future events. You can track response rates and analyze data across events. It is easy to see trends!

Cons

We have heard from customers that they have experienced bugs where the website just glitches and can't process a request. It's not very often but we definitely recognize that it is an issue.

Review Source

Response from Leap Event Technology

December 8, 2025

We’re thrilled to hear that you had a great experience with Leap Event Technology! Making events run smoothly is what we strive for, and we’re grateful for your support.

TH

Thomasina H.  
Director  
Civic & Social Organization  
Used the software for: 1-2 years

### "Completely Satisfied"

February 17, 2026

5.0

Overall - I have been extremely pleased working with TicketLeap. I don’t know anything about the company beforehand, but I am very happy I had the opportunity to use them for this event and will continue to use them for future events.

Pros

TicketLeap is easy to use, they manage the event from the very beginning with ease. I didn’t have to worry about tickets and price discounts because I could make various ones for the price I chose. Every person was able to understand the products they purchased with the description feature. I was even able to refund a ticket because of last minute changes! At the conclusion of the event I was given a breakdown of ticket sales. I would definitely use them again.

Cons

I don’t have a con about using TicketLeap. I was able to use them with ease, I didn’t have to personally sell tickets to individual people and keep up with the cash, and I don’t have any paper trails to handle. All pros!

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing TicketLeap

I liked that TicketLeap seemed more inline with what I wanted to do, was easy to use and setup and didn’t cost as much.

Review Source

Response from Leap Event Technology

February 23, 2026

So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated.

NW

Nadra W.  
Administrative Assistant  
Education Management  
Used the software for: I used a free trial

### "Simple and Easy Event Ticketing!"

April 16, 2026

5.0

My overall experience with TicketLeap was positive. Ease of use is definitely one of its strongest points; everything is simple to set up and manage without needing much experience. The reporting tools are helpful and give a good overview of sales and attendance, though they could be a little more detailed.

Pros

What I liked most about TicketLeap is how easy it is to use. You can set everything up quickly without needing any technical skills, and I like that there are no upfront costs, so you’re not paying unless you’re actually selling tickets. It just makes the whole process simple and stress-free.

Cons

What I like least about TicketLeap is that the per-ticket fees can add up, especially for larger events. Also, the customization options for event pages feel a little limited if you want something more unique or branded.

Review Source

DS

Debra S.  
owner and instructor  
Events Services  
Used the software for: 6-12 months

### "Learning to navigate with Ticketleap"

February 4, 2026

3.0

I like it but I find eventbrite a bit easier to navigate. I liked when the menu bar is simple and I do not need to search in depth to make revisions on my event

Pros

I think it's a good value. There are easy options for adding promotions and event management. However I find there are a few bugs in the system as adding dates to the event

Cons

adding dates to events are difficult to manage. I found that I need to create a new event instead of adding the dates

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

eventbrite is too expensive for my company

Review Source

Response from Leap Event Technology

February 13, 2026

Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that.

KC

Karen C.  
Trainer  
Education Management  
Used the software for: 1-2 years

### "Affordable and easy to use"

February 5, 2026

5.0

I've use several ticket service platforms through the years. Ticketleap has been a good choice for me.

Pros

Ticketleap is an affordable and easy-to-use ticket service for my retreats, trainings and other events at my Lancaster School of Psychodrama, which offers continuing education to helping and healing professionals.

Cons

There are a few options that I would like to see in the "text" category of my event that would make it even easier to use.

Alternatives considered

[EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[Humanitix](https://www.capterra.com/p/10004030/Humanitix/)

Reason for choosing TicketLeap

I liked the price and the ease of use which helped me make the choice.

Switched from

[Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/)

I needed a ticket service and wanted to support a U.S. company.

Review Source

Response from Leap Event Technology

February 13, 2026

We’re thrilled to hear that you had a great experience with Leap Event Technology! Making events run smoothly is what we strive for, and we’re grateful for your support.

MS

Monica S.  
Development Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Ticket Leap did NOT require a leap in faith"

December 15, 2025

5.0

We are really happy with it. For an event ticketing platform there are little bugs and no issues that have created a sense of dissatisfaction.

Pros

I like how easy it is to use. The layout is really clear cut and mostly intuitive. Event management is a breeze: I have not used the seating arrangements though. It is an affordable product that our members do not struggle with using. We like that we can customize fees for every event: con is that we can not setup a generic fee or payout for the organization.

Cons

Some of the reporting can be cumbersome and doesn't always meet my needs. However, whenever I have needed custom reports I have reached out to customer support and they are super responsive always willing to create a custom report.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing TicketLeap

TicketLeap had better fees and took less money from our payouts.

Review Source

Response from Leap Event Technology

January 6, 2026

We appreciate you taking the time to share your thoughts! If there’s anything we can do to enhance your experience, we’re happy to help!

HB

Holly B.  
Executive Events Director  
Events Services  
Used the software for: 1-2 years

### "Painless Process but unfortunate Fee Stacking (but not too bad) "

February 9, 2026

4.0

I think TicketLeap has made the process so smooth. We have considered looking at other ticket services but it seemed TicketLeap does have some of the lower fees and we've never had any issues with them so we decided to stay. They have made the process seamless.

Pros

Ticketleap is extremely easy to use. It has a beautiful interface and a great system for emailing your event attendees and tracking tickets. We've been using it for our event for 5 years now and it has made the process so painless.

Cons

My least favorite thing about TicketLeap is the fees. I feel bad making our attendees eat so many fees per ticket, especially if they are buying tickets for a group. That can really add up. I wish there was a way that they could have one fee for the order, that way if people were buying 10 tickets they aren't paying $20+ in fees if its processed on one card.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing TicketLeap

It seemed that the fees on TicketLeap were lower per ticket.

Review Source

Response from Leap Event Technology

February 13, 2026

Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success. Your experience means the world to us, and we’re always here to help make future events even better!

RK

Reness K.  
Founder and Director  
Performing Arts  
Used the software for: 2+ years

### "Long time user. TicketLeaps is great and getting better."

February 10, 2026

5.0

We've loved using ticket leap and have grown with it over many years. I have found customer support to be helpful and informed. Cash return is seamless and fast. The check in app is kind of user friendly but can cause us stress and delays.

Pros

I find that duplicating and updating our annual and bi-annual events is easy and streamlined. Updating with current or upcoming information makes the process fast to get us selling tickets quickly.

Cons

The ticket check in scan in process can be difficult to work with, especially during stressful check in.

Alternatives considered

[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)

Reason for choosing TicketLeap

I called and spoke to a rep to share with me more about the platform and they were great to talk to helped me get all set up and going.

Switched from

[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)

They ripped us off and didn't give us more for ticket sales we sold over their platform. It was a disaster.

Review Source

Response from Leap Event Technology

February 13, 2026

Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that.

SK

Sugcora K.  
LPC-S  
Mental Health Care  
Used the software for: 1-2 years

### "TicketLeap Review "

February 11, 2026

5.0

My overall experience with TicketLeap is good. I had an incident where someone purchased a ticket, and attended the event but still requested a refund, and the fund was giving back to this customer and taken right my funds of another event. I wasn't happy about that but understood after speaking with customer support, who was helpful and called me back with answers.

Pros

I love TicketLeap and use it often because it is easy to use for my customers. It has a professional set-up, and looks great when advertising events.

Cons

My Con as it related to TicketLeap is that there is no option for deposit of payment before the event ends. When planning events, the proceeds are usually how the event is paid for, and if the funds are not released until the event is over you aren't able to use them in the planning process.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing TicketLeap

The system was easier and the fees to consumers was lower.

Review Source

Response from Leap Event Technology

February 23, 2026

Your feedback is valuable to us! If there’s anything we can do to make your experience even better, don’t hesitate to reach out.

LJ

Lindsay J.  
Other  
Events Services  
Used the software for: 2+ years

### "Love TicketLeap"

February 12, 2026

5.0

Easy to use, most of our clients have heard of them so they are comfortable using it. Please see my comments prior to this one.

Pros

It's very user friendly! I've been using TicketLeap for years at various venues and have even switched different businesses over to this software.

Cons

I don't have any complaints. Again, I've been using this platform for years now and it works for all the various events I host.

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

This is more user friendly and the fees are less.

Review Source

Response from Leap Event Technology

February 13, 2026

We’re thrilled to hear that you had a great experience with Leap Event Technology! Making events run smoothly is what we strive for, and we’re grateful for your support. Let’s make your next event even better!

CH

Chontalice H.  
Dance Coach  
Arts and Crafts  
Used the software for: 2+ years

### "Awesome Service"

December 15, 2025

5.0

I use TicketLeap when setting up tickets for my dance concerts because it is easy and quick to use. I will continue to recommend TicketLeap to others.

Pros

I love that setting up an event on TicketLeap is quick and easy. I also love that TicketLeap deposits the earnings from the event into your account quickly.

Cons

I don't have any cons regarding TicketLeap. It is easy to use, doesn't charge unnecessary fees, and deposits money quickly.

Review Source

Response from Leap Event Technology

January 6, 2026

We truly appreciate your feedback! It’s wonderful to hear that our platform helped make your event run smoothly.

LT

Lorena T.  
Treasurer  
Sports  
Used the software for: 6-12 months

### "Getting it done"

December 15, 2025

5.0

This a great company to use for ticket sales. Helps things flow better. If you need help customer spport is readily available

Pros

Ease of use. Customer support is excellent, knowledgeable and friendly. Ticket management is easy to adjust to. The help center for questions is at your fingertips. You even get help with advertising and payment portal. We will use this again.

Cons

Trying to do seating. Access to funds to pay for the event place after event. There is a small wait.

Review Source

Response from Leap Event Technology

January 6, 2026

Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that.

OH

Orna H.  
Administrative Director  
Arts and Crafts  
Used the software for: 2+ years

### "Nice and simple solution to sell tickets and promote your events."

December 17, 2024

4.0

Nice and simple solution to sell tickets and promote your events.

Pros

We have been using Ticketleap for our concert tickets for many years, and I like how easy it is to create an event, set it up and publish. I also like the different ways available to promote the event to my guests, and how smooth the payment process is.

Cons

Ticketleap has recently launched their new website, and the transition was not as smooth as I expected. Also, their old website remained active for a while after the switch, which was confusing.

Review Source

Response from Leap Event Technology

February 25, 2025

We truly appreciate your feedback! It’s wonderful to hear that our platform helped make your event run smoothly.

DA

David A.  
Event Volunteer  
Food & Beverages  
Used the software for: 1-2 years

### "Quick and Easy"

December 3, 2024

5.0

Purchasing was quick and easy; access to the event tickets was simple.

Pros

Purchase of the event tickets was quick and easy.

Cons

Not particularly a fan of the fee, but it's not overly excessive.

Review Source

Response from Leap Event Technology

February 25, 2025

We appreciate you taking the time to share your thoughts!

LA

Louise A.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Good value"

October 7, 2020

5.0

Great option for my business and events. Perfect for $5 tickets or less with their low flat rate fee. Stands up right along with other ticket sites such as eventbrite.

Pros

I liked the flat rate low fee for tickets $5 and under. This was what drew me towards utilizing this app. Easy to create an event. Easy to navigate and also to check the guests in at the door. Also like the option of promo codes if you want to give away some promo tickets.

Cons

I don't remember too much that I didn't like. The fees do get a little expensive with more expensive tickets much like other ticketing sites.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

The lowest fees on $5 tickets or less.

Review Source

FC

Fernando C.  
Desarrollador de software  
Computer Software  
Used the software for: 1-2 years

### "Software para la administración de eventos"

November 6, 2022

4.0

Utilizado frecuentamente tanto para buscar eventos o recitales de mi interés, como para la creación de eventos propios. Nos permite organizar y planificar reuniones, y facilita la llegada a los posibles interesados, en el área donde vivo.

Pros

Cuenta con una interfaz de usuario bastante moderna y completa. Permite acceder rápidamente a los ticket que hayamos adquirido, de nuestros recitales o eventos favoritos. Cuenta con una herramienta de publicación de eventos muy fácil de utilizar. No hace falta contar con muchos conocimientos para crear eventos.

Cons

Puede llegar a ser alto complicado de comenzar a utilizarlo, ya que a algunos elementos en esta herramienta los nombran de diferente manera, en comparación a otras plataformas del mismo tipo.

Review Source

AD

April D.  
Self employed  
Individual & Family Services  
Used the software for: 6-12 months

### "Great app"

June 25, 2021

5.0

My over all experience with TicketLeap has been great

Pros

How easy it is to setup and get reports and how great they are at promoting events and how is it is to buy though this app

Cons

There is not much I don’t like about this software as it’s very easy to use and the setup or lay out is very good

Review Source

CK

Caitlin K.  
Marketing Manager  
  
Used the software for: 2+ years

### "Easy, User friendly & Beautiful Event Management System "

September 5, 2017

5.0

Pros

I love the easy, visual, drag and drop event page editor. It has simple yet elegant design features (choose your event page color of choice, upload an image, draft your event description and tagline, input your event hashtag to pull in your instagram & twitter feed, etc.). I also love that it is super easy to create coupon codes for specific events, export spreadsheets of attendees, and include customized event questions (anything you want with multiple question field options). I've also experienced great customer service- very relational and helpful phone calls with little to no wait time.

Cons

Ticketleap is made for events that are on one date (not a span of multiple dates) so you have to get a little creative when it comes to dates for longer events (like conferences, etc).

Review Source

JC

Jami C.  
Manager  
  
Used the software for: 2+ years

### "It's been great"

February 24, 2018

5.0

Pros

We have used this for several clients and really love it as we do annual events and it easy to duplicate an event when you do it year after year.

Cons

We had a few payment issues but customer service was always quick to fix. Customization was also harder when we started but has improved over the years.

Review Source

DB

Diane B.  
Website Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Cost Effective and Great Features"

December 9, 2025

5.0

Once I decided not to use the seating chart option for reserved seats, my experience was great. Payment processing is a breeze.

Pros

TicketLeap is easy to use and really has all the features I need. It is cost-effective, especially for smaller organizations like mine.

Cons

The seating chart option was confusing to me. "Drawing" my room and setting up reserved seats was a challenge.

Alternatives considered

[EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing TicketLeap

Colleagues had their events cancelled by EventBrite because the speakers were "controversial." By contrast, I had heard good things about TicketLeap.

Review Source

Response from Leap Event Technology

December 12, 2025

Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success.

AJ

Andrea J.  
Missionary to the Family Coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Best solution for Event Ticketing on the Market!"

December 8, 2025

5.0

Wonderful, from start to finish. We will continue to use TicketLeap in the future. We looked into several ticketing options, and we chose TicketLeap in part because of its internal awareness of ethical considerations that we learned about through your blog post. We also chose you because of your support of small events and nonprofits, as well as your transparency in pricing.

Pros

EaSy to use and very affordable. We were able to manage our event registration with ease. we had no issues with bugs or clitches. The confirmation email was very helpful for guests, and we have continued to run reports long after our events ended. It has been so easy that we have not had a need for customer support.

Cons

We have no complaints. We would love more customization capabilities, but otherwise, all was perfect! We appreciate the extra resources offered on your site as well; event planning, marketing, and insight on ticket sales.

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Our mission and ethics did not align with theirs, too expensive what what we needed. Clunky in design and not user-friendly.

Review Source

Response from Leap Event Technology

December 10, 2025

Thanks so much for your kind words! We're thrilled to hear that Leap Event Technology helped make your event a success. If you ever have any feedback or ideas on how we can enhance your experience, we’d love to hear from you. Here’s to many more successful events ahead!

BP

Bill P.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "TicketLeap - Great for One Off Events!"

September 29, 2025

4.0

It has been very positive. They're responsive and, again, very easy to use. They're aware of their strengths and weaknesses, but assist in making things easier whenever possible.

Pros

TicketLeap is easy to use, maintains low ticket fees, and is very good about reconciliation following events. I have been a huge fan of TicketLeap as a one-off service, but I started using TicketLeap for full seasons of events, and it has been admirable.

Cons

It doesn't have "series" or "subscription" options. It is very much meant to be used for one off events, which make it difficult if you want to do a series of events. Additionally, I don't always think the user interface for IN PERSON sales is helpful, and is almost worse for "checking in".

Review Source

Response from Leap Event Technology

December 8, 2025

So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated.

IS

Iliana S.  
Lifestyle Director  
Civic & Social Organization  
Used the software for: 1-2 years

### "JOIN TODAY! You won't regret it. "

February 9, 2026

5.0

Overall, I enjoy this platform! From being able to add your own banners to each event and you can even make promo codes! This is a great platform!

Pros

I enjoy the ease of use along with the customer support when needed! Event Ticketing made easy with this platform! Also, event management is equally as easy with quick access to Ticket Orders.

Cons

I will have to say that I wish Ticketleap kept an archive of ticket prices previously associated with past events as it does help!

Review Source

Response from Leap Event Technology

February 23, 2026

We truly appreciate your feedback! It’s wonderful to hear that our platform helped make your event run smoothly.

AC

Alan C.  
Proprietor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Wilderness First Aid Instructor"

December 8, 2025

5.0

Excellent. The system allows me to register students, obtaining unit information using the registration questions feature to make sure their certificates when finished go to the right place.

Pros

I am a single proprietor offering specialized training for scouts and youth attending high adventure camping experiences. I run several courses each year and needed a way for students to register and pay for the class. Ticket Leap allows me to register the students with specific information about their affiliation so I can make sure they get the right credit for attending the course. It allows simple payment and the ability to refund if necessary. It simply works for my application.

Cons

I have used Ticket Leap for several years and had no problems working with them. I get paid at the end of each course direct deposited.

Review Source

Response from Leap Event Technology

December 9, 2025

So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated. Looking forward to supporting your future courses!

VJ

Vaya J.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy from the Start"

February 13, 2026

5.0

Pros

I was able to jump in and find exactly what I needed within my first five minutes of using the software. Reports are easy to pull, previous events are easy to access, and the emails sent to attendees are professional.

Cons

I have been using the software for nearly two months and have not had any issues. Everything I need to do is available!

Review Source

Response from Leap Event Technology

February 23, 2026

Your review made our day! We love knowing that our platform helped bring your event to life. If there’s anything we can do to enhance your experience even more, just let us know.

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