Who Uses This Software?

AskNicely is for all entrepreneurs, product managers and customer support managers that care about delivering a world class customer experience.


Average Ratings

30 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • AskNicely
  • www.asknice.ly/
  • Founded 2014
  • New Zealand

About AskNicely for NPS

Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT.


AskNicely for NPS Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

AskNicely for NPS Reviews Recently Reviewed!

Helps keep the support team on track

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This survey is a really fast, easy way to get continuous feedback about our product. Users answer frequently and honestly, and we use their responses to implement new features, make improvements to existing features, and learn more about our user base.

Cons: I wish it was easier to search through the responses -- it can be a little tricky to find past responses, and it would be nice to be able to search how many times a certain word came up, for example.

Great company. Great service

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love working with Asknicely. Looking forward to new features - very easy to use and review all your reviews.

Great Service for Customer Feedback

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple and to the point.

Cons: I do not like that you can publish a response right from the comment and score. What if it gets accidentally hit ...ahhhh!

Overall: Ask Nice.ly is quick and simple. Responses are quick and simple to view. Nothing complicated and that is a huge plus. My responses can be sent out manually or I can schedule them,.

Good product - Need more customer support

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used them for nearly 2 years and they have been a great resource. However, it's still unclear who to discuss customer service issues with.

Easy to use

Nov 04, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - Great tool for implementing NPS into your operations.

This actually works

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This Actually works im pleased with the software so far.

Easy to use... and useful

Oct 16, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Simple to use feedback tool... valuable feedback.

AskNicely Rocks!

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It puts one of the - if not the most - important metrics front and center. It integrates easily into the systems we use including Intercom and Slack. This integration allows us to be more responsive and take action in real-time.

The website embeddable widget is sweet too! The onboarding and migration were a breeze. The customer service team proactively reached out to us with minor tweaks to our settings to improve our success rate. Go figure! Real world personalized service in this day and age? I would highly recommend AskNicely on it's solution alone! Don't hesitate - you won't regret it.

Customer satisfaction monitoring in 2 minutes !

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: AskNicely adress in a beautiful and simple way the monitoring of general customer satisfaction. If only all B2B solution were made that well!

Highly recommended

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I highly recommend Ask Nicely for sending surveys and gaining customer feedback

Great simple powerful

Sep 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are new to NPS and this software has answered many logistics for us. The staff was very helpful and developed connectivity to Zapier which has helped our integration even more.

Super simple to use and results immediately

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Incredibly easy to set up and link tour Mail Chimp list. Once done we had surveys sent out immediately and response back. Magic!

If you need NPS, look no further

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I manage a community of 30K subscribers and needed a way to determine Net Promoter Score for stake holders. I went with Asknice.ly and was thoroughly pleased with the decision. The solution is clean and simple and easy to configure and intuitive. And I think the end users liked the simplicity too... our first email blast achieved a 33% response rate, which is unheard of for typical email campaigns. Would definitely recommend Asknice.ly if you need a quick, easy NPS.

Simple & Easy to use

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great stand-alone NPS solution with basic tools to develop an understanding of customer experience. Simple and easy to navigate platform.

Impressed with simplicity yet highly relevant use.

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro - metrics, ability to segment, and auto send.

Con - not able to edit/update list

Ask Nicely for internal staff NPS and external customer NPS

Aug 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm a product owner and manager involved with developing online web applications in the IT/ICT industry. People and customer operations are part of my portfolio so I was looking to find a NPS tool that would be quick to setup, easy to administer and nice to use. Obviously it would have to be effective.

I had a choice of building our own, using a survey tool (google sheets, sgizmo, surveymonkey, wufoo etc) or something dedicated.

Building would distract me from our core product offering and likely leave us with a basic but effective tool with moderate effort.

Using google sheets would be very cheap, quick and easy but leave us with a bit of an administrative overhead and an average user experience.

Using a sgizmo, surveymonkey or wufoo would in some cases be somewhat costly, and the administration intensive. I felt using these platforms the NPS surveys are one of many forms of surveys so the entire survey tool/product has to maintain some generic conventions.

When looking for dedicated NPS platforms none of them have the contemporary ultra-designed feel of AskNicely which means that our administrative overheads are low, the product is tailored to NPS so we get digests and it has features like flow control, automatically asking NPS scores after 180 days, etc that would not be possible with generic survey tools. The pricing model is extremely accessible as for our internal staff NPS I expect we'll be entirely on the free plan. Luckily we have enough customers to justify the reasonable costs for doing our external customers.

All in all I couldn't be happier. This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism. We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually.

Solid NPS Tool

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've tried a few, and AskNicely is by far the slickest. While its missing some key analytic features still, they are on the roadmap.

Easy to use, great customer service

Jul 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just started using AskNicely but have been very impressed with the product. It's flexible allowing you to send NPS surveys in various ways (we're using transactional NPS). We were setup in minutes, able to get answers to questions quickly, and are already collecting everything we need from it. Highly recommended.

Great Team, Great Service!

Jul 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had recently switched to AskNicely and I've been happy with how much easier it is to organize our surveys when submitting new recipients. We're even able to customize our uploaded data for better organization! With other NPS services in the past I had to take extra steps to get my data uploaded to get that exact formatting; I had to go through step after step to get what I needed. Now I don't have to worry about a thing with AskNicely. It's simple, it's straight forward, then it's done and I can focus on looking at results. You can even receive weekly updates by email with those results, making NPS updates regularly available.

The layout of their page is easy to understand and sleek. The Dashboard is very helpful with visual graphs, and it even does half of the calculations I used to do manually! We're able to filter out any segment we require for a higher degree of precision data. This is an absolute necessity for us and I'm sure it would be more than valuable for others. I'm also impressed with the breadth of other features and I'm eager to see how these can improve our overall experience, or even improve our process.

The surveys themselves are visually pleasing. No 20-step process, this survey will get exactly what you require, and that's your NPS. You can schedule your surveys whenever and however you want them to be sent and in increments rather than all at once. Giving you more control over how you're heard is fantastic.

To top it off, the AskNicely team is phenomenal! They're so helpful and understanding and are able to respond very quickly. They're talented and I've even had them make changes to their website (on the spot!) just to meet our needs! They're very open to new ideas for improving their service, too.

Overall, these guys really deserve the 10!

Just too simple, its so easy!

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It confused me as it was just that simple! I thought I was missing something! The ease of use meant we had it running straight away and it instantly became fundamental in how we understand the experience of our customers (being candidates in our recruitment processes)

Great Experience for my business

Jun 27, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ask Nicely has been the best survey system we have used for our sports camps. We have more than 25 camp locations nationally and use the system for all our camps. The simplicity of the question has resulted in SIGNIFICANTLY higher response rates that we have received from other survey systems like Survey Monkey.

As the system grows, I am looking forward to some more advance statistical analysis and the ability to glean reports by specific fields.

Can't recommend the site more!!!

Great product and approach

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Realizing that any survey system has complexities behind the scenes, Ask Nicely has nailed it with this simple one question approach.

Super easy to setup, good response rate

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: East to setup meant it was low risk for us to evaluate. Then the good response rate has meant we're unlikely to switch away. If you've decided on using NPS, then this is probably the easiest way to implement it.

AskNicely - Simple and easy to use

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to understand system and concept that provides an effective barometer of staff engagement for us with a great response rate

Great design, easy UI, generous trial period

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The sleek UI design and the presentation of crucial information is superior than its competitors such as Delighted. The trial period is very generous and we conducted our annual NPS survey without having to pay anything. Should we have to conduct it on a more frequent basis we would definitely choose AskNicely. Their team is also very on top of things when I had questions. Overall very great experience.

EverythingNicely

Mar 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're using AskNicely in a slightly different way to most as we're wanting to measure the experience candidates have with us when applying for jobs. I got great advice around how we should ask the question and the team made it really easy for me to automate the sending within our existing processes. The design is slick, it gives a level of detail and insight that we've never had access to before and we love it.

Actionable customer feedback within hours

Mar 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses. Highly recommended!

Awesome NPS software!

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What I love about AskNicely is it's simplicity and the focus on NPS. And now the ability to ask permission to use comments made in the NPS question, in our marketing is simply awesome.

Quick, smart NPS

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: AskNicely does one simple thing, but does it superbly well. It¿s easy to configure both your survey question and the actions that should be triggered when responses are received. Or, if you¿re more of the hands-off type, the weekly digest neatly summarises the previous week¿s feedback in one short report. A pleasure to use.

Excellent highly useful product.

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use AskNicely daily to keep track of our NPS rating. Very simple easy to use interface. Also the team are fantastic and they responded immediately to a request I had and exceeded my expectations.