# Foxit eSign Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Foxit eSign the right Digital Signature solution for you? Explore 698 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142080/eSign-Genie/reviews --- Foxit eSign 4.7 (698) [View alternatives](https://www.capterra.com/p/142080/eSign-Genie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 27th, 2026 # Reviews of Foxit eSign Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Streamlined and intuitive workflow 95% positive reviews out of 166 Most users report ease of use enables fast onboarding, straightforward navigation, and efficient task completion across devices. Occasional glitches and slowdowns 50% negative reviews out of 46 Some reviewers describe bugs and issues like frequent logouts, slow performance, and system glitches disrupting their workflow. Efficient client document handling 93% positive reviews out of 68 Most reviewers describe client support as enabling quick, hassle-free electronic signatures for clients of all technical backgrounds. Intuitive and accessible design 92% positive reviews out of 61 Most reviewers indicate the user interface is clear, easy to learn, and minimizes confusion for new users. ## Showing most helpful reviews Showing 1-25 of 698 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dane J. Owner Accounting Used the software for: Less than 6 months ### "No Other Services Fit our Needs until eSign Genie" November 22, 2019 5.0 Pros eSign Genie allows tons of customization. We are an accounting and tax practice and send documents frequently for both our own purposes (contracts, engagement letters) and documents that need to be filled out and forwarded to the IRS and other tax authorities. These documents need real signatures, not the type-written signatures that most eSign software lets clients use. With eSign Genie, we can limit our clients to only have the option to draw their actual signature, allowing us to use this for more documents than our previous solution. Also - I cannot speak highly enough of eSign Genie's Pay-as-you-Go plan. Most eSign providers no longer (or never did) offer this type of plan, and it is perfect for my type of business that doesn't necessarily need to send hundreds of documents per month. I pay a $10 fee for 5 documents at a time, and they don't expire. When I run out, I just "top up" with 5 more documents at a clip. Cons I really haven't seen anything negative about eSign Genie as of yet. The only small issue sometimes is the speed - I've had a few clients say that it is sometimes slow to load, but it's infrequent - so not enough of a problem for me to look elsewhere. (Trust me, I have already looked elsewhere and was utterly dissatisfied!) Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/)[Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[Zoho Sign](https://www.capterra.com/p/215876/Zoho-Sign/) Reason for choosing Foxit eSign Their customization level and pay-as-you-go pricing - nobody else offers the pay-as-you-go tier for small businesses! I thank eSign Genie for continuing to offer this! Review Source Response from Foxit Software December 4, 2019 Hi Dane, Thank you for taking the time to leave a detailed review. I am happy to announce that eSign Genie has overhauled, tuned and upgraded our database resulting in 3 second maximum load times on every screen of our application. Searching for a document is now instantaneous. eSign Genie has always focused on having an Easy-to-Use, Legally Binding and Comprehensive eSignature Solution. We now have the fastest eSignature Solution too! --> eSign Genie DevOps Team Dylan M. Tour Manager Entertainment Used the software for: 6-12 months ### "Simple yet effective eSignature platform" August 11, 2021 4.0 Very satisfied. Pros Ease of setting up and modifying templates, and tracking execution while sending reminders are excellent features Cons Modification of templates could be a little easier. Alternatives considered [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Foxit eSign Simplicity of use, reasonable price-tag. Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Logging in to Adobe Sign was a permanent headache (kept getting sent to the wrong log-in portal) and customer support was close to useless. Review Source Response from Foxit Software September 17, 2021 Hi Dylan, Glad to hear you are enjoying the reminder and tracking features when sending your documents from eSign Genie. We would be glad to help you with your templates and any other queries you might have. Could you email us your review at cs@esigngenie.info so we can get in touch? Thank you. GM Gonzalo M. Owner Insurance Used the software for: 2+ years ### "Issue with renewal, customer service and follow up procedures" November 14, 2024 1.0 Customer service is hardly available, phone waits are outrageously long. Every option to being transfer on the recorder prompts back to an initial menu unless you pick specific options. As I am writing this today, I already called thrice for an issue we've been having since October and this is for a renewal already approved, with a set quotation and pricing already agreed upon. We ran out of envelopes because of this and can't work properly. I have been waiting on a chat response for over an hour as well. We receive emails regarding the tickets and we respond, but don't get a follow up back even though we give our approval on the solution to our issue. The experience was definitively better when it was under eSign Genie. I don't know why you offer a renewal if you are not going to comply when we gave a green light months ago. Pros Hardly anything positive to say about what's to like, given the recent experience. Cons Customer service is disorganised, lacks communication within themselves, follow ups are ambiguous even though we give approval on the solutions of our issues. Agents take forever to respond, don't give a promised callback either and the ticket is still ongoing. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Foxit eSign It wasn't completely voluntary, we had eSign Genie before it became Foxit Review Source Maryam F. Business Coordinator Real Estate Used the software for: Less than 6 months ### "Amazing product for the price point" September 30, 2021 5.0 Overall super happy with the product Pros The fact that I can set up templates very quickly, its super user friendly, and has super helpful guides / faqs Cons When editing a document before sending out, I have to be careful or it sends it through without having made those changes without asking if I need to edit the document Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Foxit eSign More affordable with full features Switched from [RightSignature](https://www.capterra.com/p/220507/RightSignature/) Right Signature was way too expensive and did not give me the option of templates on the cheaper plan Review Source Thomas N. Primary Counselor & Owner Hospital & Health Care Used the software for: Less than 6 months ### "Cost effective!" December 6, 2021 4.0 Pros I enjoy the ability to create individualized templates and the only limitation is my creativity. Cons I do not like having to re-upload a PDF and re place signature/initial fields etc. when I need to revise a document template. Takes forever. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Foxit eSign The price is more affordable for a small start up business. Review Source Ryan S. ACB Facilities Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Good features and I love the pay as you go pricing" August 6, 2019 5.0 I use eSign Genie to execute residential leases. Being able to sign electronically is great. It saves the tenant time because they don't have to print and scan the lease. It saves me time because I can reuse templates instead of doing each lease separate. I don't have to drive to get contracts signed. It is awesome. Pros What I find the most useful about eSign Genie is that I can pay for their services as needed. The other companies we looked at all want a monthly fee whether we use the service or not. In my case, I only need the service two times a year. eSign Genie gives me the flexibility I want! Cons I suppose the interface could be a little more intuitive. The software is very powerful and because it has lots of capabilities, the interface can be a little confusing if you just jump right in. Switched from [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) I only an eSign service twice a year for about 25 documents total. SignNow tried to greatly increase the cost of my renewal. Their cost was too much to justify the service. Review Source DG Dayanand G. Warehouse Executive Logistics and Supply Chain Used the software for: 2+ years ### "Decent eSign tool for your organization" January 12, 2025 5.0 It is a convenient and secure eSign tool for you organization. My experience with Foxit eSign has been great. Pros Instead of printing and scanning documents physically, you can directly eSign them using Foxit e-sign which saves your time and money significantly. It provides you detailed information on document signing sequences and progress. You can enable automatic reminders for your documents to speed up the document signing process. It sends another reminder to recipients to sign the document. Even you can set an expiration day for your document. Cons We never faced any issues with Foxit eSign so far. Review Source EL Edward L. Manager Food & Beverages Used the software for: 6-12 months ### "Straightforward to use" August 31, 2025 5.0 Pros Very similar to other mainstream e-sign app. It is secure and efficient enough to have a PDF signature processed without a hiccup Cons There's nothing bad I can say about this for the purpose that I'm using this application for. Very much straightforward in terms of getting a signature Review Source VR Verified Reviewer Director Research Used the software for: Less than 6 months ### "Another alternative for eSignatures" September 2, 2025 5.0 Pros This was actually easy to use - it was a tool we were asked to use for contract management by a client. Cons We did not encounter any issues, and were quite surprised there was a Foxit-branded eSignature solution out on the market. Review Source AB Alex B. Ops Manager Utilities Used the software for: I used a free trial ### "Solid E-Signature Option" November 23, 2024 4.0 Pros It has a ton of features and feels similar to a Microsoft product. Cons Can be a bit tedious to use at times, especially when adding new signatures Review Source KK Karambir K. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Affordable and Easy-to-Use Document Signature Solution" December 13, 2021 4.0 I was generally satisfied with eSign Genie and would look to use it again in the future when we are ready to conduct our next research study. Pros We needed a solution that provided the ability to integrate with other web-based components via webhook. Also, the IDE for creating signature documents and templates was easier-to-use than those of the other tools we evaluated. Cons We needed to audit sign-ups for a research study which required that we be able to review document signatures retroactively to confirm that an individual had not already participated. Our service level agreement did not support retention of log information for document signatures any further back than 30 days, which meant we lost the ability to audit individuals who had signed up at the beginning of the study. It would be ideal to have a dedicated storage of audit data and a more full-featured user interface with which to search. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Foxit eSign The sales staff and pre-sales technical support was far superior to the other products we evaluated. Review Source JW Jeannette W. Regional Specialist Hospitality Used the software for: 1-2 years ### "Wonderful product for my team" December 2, 2021 5.0 Pros Its ease of use and flexibility. The cost really knocks it out of the ballpark as it is extremely affordable. Cons I wish that I could do multi-level branding since we own and operate multiple properties, just having one company name for branding can make it difficult since oftentimes each user needs specific branding. Alternatives considered [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/)[Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Foxit eSign Pricing and options. It more closely matched DocuSign's product, but eSign has far more options and it's overall easier to use. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Price. DocuSign's prices have continued to skyrocket and negotiating with them became a nightmare. Review Source SJ Sales J. Customer Support Marketing and Advertising Used the software for: 2+ years ### "Authentic eSign Solution" July 4, 2024 5.0 Pros What I like most is the applicability and the many features. It supports multiparty signing, file sharing and signature authentication. Cons When sharing a large file, it's not swift Review Source JS Jane S. Business Financial Services Used the software for: 6-12 months ### "Very inexpensive and simple platform to use" August 15, 2021 5.0 It was very easy to set up the documents with prefilled information, and send the documents to multiple parties for signature. Overall it is a good platform and is offered at a decent price compared to other e-signing platforms. Pros It was very easy to set up the documents with prefilled information, and send the documents to multiple parties for signature. Overall it is a good platform and is offered at a decent price compared to other e-signing platforms. Cons One thing I would recommend is allowing a customized message to be saved and selected when sending the documents to the party for signature. I entered the same message repetitively when sending documents for signature and it was a bit annoying. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Foxit eSign Pricing Review Source SS Steve S. Data and Quality Assurance Manager Education Management Used the software for: 2+ years ### "Great way to start your digital signing process" September 2, 2022 4.0 Overall we liked the product, despite it's issues. It got us through the times during COVID when we couldn't have face to face interactions with our customers and made it easy to virtually enroll students. It was easy to learn and use so it didn't add that extra stress of having to figure out a complicated system. Pros I liked how easy it was to jump in and start adding fillable fields on to our previously created forms. There wasn't much training needed and I could get the softward to do most of what we needed it to do. I also loved the audit trail so I was able to easily see where our participants were at in their process of completing and signing our applications. I was not the actual user of the software, I was the creator so I can't speak personally about the use of it. Based on feedback there were only minor issues with the software. Cons We updated forms with new or udpated fields pretty often but Foxit did not allow for pages to be replaced with the update versions. Because of this whenver we made changes I had to re-do all of the fillable fields for the entire application which was very time consuming and tedious. It also would have been great if the software could read the uploaded documents and add fillable fields based on what it sees so we didn't have to add fillable fields for everything every time (Adobe has this feature and it's great!) Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Foxit eSign Biggest reason was cost for what we needed. Review Source JP Jodie P. Business Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great Features Come With Billing Caveats" August 30, 2022 4.0 The software gets the job done and there are resources to help understand how to use the various features, but customer service and billing are frustrating. Pros The software is user friendly and allows for uploading templates for ongoing use. Uploading contracts is easy and there are many options for customizing the fields including whether or not they should be mandatory, dependent on other fields and to which signer they should be assigned. Additionally, the automatic reminders are helpful though I do wish there was a bit more flexibility there. Cons If there are forms that have blocks for numbers (such as social security numbers on W4 forms or taxpayer ID numbers on government forms) the system automatically assigns one text field for the entire row of blocks and if spaces are used to get the numbers to appear inside the blocks on screen they will not appear that when when printed. Billing is a significant con. On the Billing screen the Plan Details shows the allowed number of "documents" per cycle and the current number of "envelopes used". On the Home page the number of "Completed Documents" is shown in the upper right corner. There is no logical or direct correlation between any of these numbers. It was explained to me that a "document" is a single pdf, and "envelope" is any shared set of documents and a "completed document" is one that has been "executed". It is very confusing and makes if very difficult to actually track how many of the allowed documents have been used. Additionally, when we had to renew six months after paying for an annual subscription because we had exceeded our allowance the counter did not reset and now we are being told that we need to renew again. It's been only 14 months since we originally got the software and this will be the third time we paid for an "annual" subscription. My complaint about the counter not resetting is under investigation via a Support Ticket and it's been six days since they said they would look into it and I haven't heard anything. Review Source KF Kharylle F. Medical Technician Medical Practice Used the software for: 2+ years ### "Foxit eSign is a MUST if you always deal with important documents." September 4, 2022 5.0 Pros You can do many things with Foxit eSign, but the thing that I like the most about it is that you can manage the signatures you need for a document. Like when you need a signature you can quickly make one right from your devices or with the use of an electronic signature pad, import it from third-party apps that generate signatures, paste directly the snapshot of the signature, or download the signature online. There are a lot of choices and it depends on the user on what is convenient for them to use. Cons Additional security for the signatures so that no one can access them if you leave your device unattended. Review Source VR Verified Reviewer Production Project Engineer Food Production Used the software for: 6-12 months ### "Top Notch e-Sign Solution for Manufacturing" October 29, 2023 5.0 Foxit has helped us set up a well-oiled e-sign system for both internal and external use. We use it in HR, Sales, Finance, and even in some areas of production like health and safety. It was relatively easy to set up and hasn't caused me any headache since. If I had to give points for improvement it would be improving the mobile interface and cloud features, but other than that, it's a very handy tool to have around Pros 1\. Foxit is very easy to use even for non-technical people. We use it across all kinds of departments and we rarely run into issues or have problems figuring things out. 2. It's got tons of ready-made agreements available. These are good for saving time but they've also given us lots of ideas as to what else we can use Foxit for. Cons It would be good to have the native integrations expanded. We had to set up api syncs for some of our other tools despite them being pretty widely used. Alternatives considered [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Review Source MR Maribel R. Creator Design Used the software for: 2+ years ### "Pleasantly Surprised" September 7, 2022 5.0 I loved eSign when it was part of the FoxIt bundle. I have not used it since we have had to pay for it. Pros I like the ease of use. Because it is similar to other software products, it is intuitive. Cons I liked the Foxit signing feature and dislike that I have to pay for it additionally now. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Foxit eSign Because it was part of Fox It Review Source BERNARD W. EVP Information Systems Information Technology and Services Used the software for: 2+ years ### "Excellent Electronic Document Management Software" September 17, 2019 4.0 The eSign Cloud allows us to use it in the field with low bandwidth. Our users cannot function without eSign Genie. Pros This software is very easy to use, the help is plain and simple. The help desk people know their product. We asked for customizations that came back in a few weeks. No other software vendors were willing to customize. The cost per document soon pays for the cost of the software. We can move documents directly into our imaging system. Cons The mobile apps took some time to complete. We had both Androids and Apple products. We wanted both apps completed before we started to use each. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Foxit eSign CUSTOMIZATIONS Review Source Aung Thet N. Freelance Teacher & Assesser Education Management Used the software for: 1-2 years ### "Usefulness of Foxit eSign" September 2, 2022 5.0 I've use foxit reader software quite for a long time, but I started to use foxit esign just for about a year. Then I found out that it is very useful for the way I am working with. Pros E-signature is the most impactful and it is really easy to use. I just have to scan my signature and put it in the software and it is done! I can electronically sign in every form I create in pdf format. What a useful and easy thing! Cons Here I could not suggest the thing in question because I usually don't use some other things and that's why I don't have sufficient knowledge to give my comment on it. Review Source VR Verified Reviewer Executive Growth Coach Management Consulting Used the software for: 6-12 months ### "Solid Fully Integrated eSign Produce" August 30, 2022 5.0 I use the product for client signatures on SOW's, contracts and agreements as well as for capturing signatures from non-profit board members and committee leaders. Pros That it is seamlessly integrated into the main menu of the PDF application, launches and executes in minimal steps with simplicity. Cons Very little, they could make the manual single author signature a bit more distinct and streamlined, but this is a small nit. I find the product meets all my needs for eSigning and more. Review Source VR Verified Reviewer CEO/Agent Insurance Used the software for: 1-2 years ### "eSignature that works " August 17, 2021 5.0 I had one issue and it was resolved quickly. Never had another issue. I am able to make sure clients sign their documents with ease and I don't even use all the feature. Pros Cost effective and simple to use. It didn't require training or special anything. Login and send a document. Cons At first, lack of integration. But now this issue is resolved. Reason for choosing Foxit eSign Simply, easy to use and cost effective. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Cost Review Source VH Victoria H. Licensed Clinical Professional Counselor Mental Health Care Used the software for: 2+ years ### "Foxit kept me working during Covid Lockdowns" August 26, 2022 5.0 For my purposes, the ease of sending out and receiving them back signed is amazing. My clients have never mentioned having a problem. Pros In 2020 I found myself having to move my practice online in a hurry during the Covid lockdowns. I researched electronic signature websites and was grateful to find the friendliest and most helpful customer service as Foxit (then ESign Genie.) Cons I do not use the product as frequently as many other companies, so I find that it is always a bit of a learning curve for me when I return to the site. I have not mastered editing the templates and always struggle a bit. Alternatives considered [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) Reason for choosing Foxit eSign Great customer service Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Expensive, confusing, poor customer support Review Source Celeste R. Learning & Development Manager Staffing and Recruiting Used the software for: Less than 6 months ### "eSign Genie " September 15, 2021 5.0 eSign Genie is a great tool! Easy implementation, and most important, the real time (chat) support we receive every time we have questions. They also email a transcript of the chat for your future references. The sales team along with the customers find it very easy to use! I highly recommend this signing tool. Pros Ease of learning, implementing and utilization. Real time support with their chat feature and transcription. Cons Unable to lock down fields; however, this is apparently an industry issue - competitors do not offer this also... Alternatives considered [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) Reason for choosing Foxit eSign Cost, additional options, support. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Cost and support. Review Source Similar Products Featured