--- title: "Anywhere365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Anywhere365 Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Anywhere365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Anywhere365 ## What is Anywhere365? Dialogue management tool that lets businesses engage with customers across communication channels, keeping record of past conversations ## What is Anywhere365 used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 99 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 3% Starting price $10000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Anywhere365?[Manage this product listing](https://www.g2.com/products/anywhere365/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Anywhere365 4.3 (100) VS. [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price $10000 Per Feature Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (100) Ease Of Use 4.3 (271) Value For Money 4.1 (64) Value For Money 4.1 (227) Customer Service 4.2 (65) Customer Service 4.1 (235) ## Anywhere365 alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (271)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (265)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) ## FAQs about Anywhere365 Overview ### What problems does Anywhere365 solve? Anywhere365 solves missed or misrouted customer calls, unclear queue ownership, and limited visibility into service performance by routing callers to the right support contact, managing queues and transfers, recording interactions, and reporting missed calls and agent activity. Sales, customer support, training, operations, and distributed teams benefit from coordinated calling, chat, and follow-up workflows. Answer based on 58 reviews Overview ### Which roles and teams benefit most from Anywhere365? Anywhere365 is most used by operations managers, directors, and contact-center teams managing customer communications, training, and service quality. IT and software engineering teams support call routing and platform administration, while marketing, accounts, and healthcare staff use it to coordinate inquiries, outreach, billing-related calls, and case communications. Answer based on 100 reviews Overview ### What company size and industries is Anywhere365 built for? Anywhere365 is designed for enterprise organizations (41%) in Information Technology and Services (11%) using Skype for Business Server. It is an on-premises contact center management platform, also used by small businesses (38%) and midsize businesses (21%). Education Management and Hospital & Health Care each account for 7% of reviewers, primarily for call center operations. Answer based on 100 reviews Features and Usability ### What are the key features of Anywhere365? Anywhere365 includes call recording and call logging for retaining and tracking customer conversations, plus real-time chat for live messaging and link sharing. Computer telephony integration connects telecom systems with CRM records for caller recognition, while queue management organizes waiting conversations and routes calls to available operators. Answer based on 12 reviews Limitations ### Does Anywhere365 have reliability or connection issues? Anywhere365 experiences reliability concerns for some business users, particularly during larger group calls and screen sharing. Reported issues include lag, frozen video, audio delays, dropped connections, and occasional lost chats. Smaller meetings and basic messaging work acceptably for some teams, but organizations that depend on consistent high-volume calling may need to test stability carefully. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Anywhere365 integrate with? Anywhere365 integrates with Dynamics 365, Microsoft Teams, and ServiceNow. These native connections cover CRM, collaboration, and service management workflows, giving teams a focused set of three third-party platforms for connecting contact center activity with Microsoft and IT service environments. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Anywhere365? Anywhere365 is generally easy for frontline and nontechnical staff to learn, particularly for calling, messaging, transfers, and screen sharing. Live online training and documentation support team adoption. Reviewers report that familiar Microsoft users can ramp up quickly, while administrators and teams changing from older workflows may need more setup time and structured training. Answer based on 10 reviews Getting Started and Support ### What customer support options does Anywhere365 offer, and how do users rate the experience? Anywhere365 offers email/help desk, FAQ/forum, and phone support. Users report that assistance can be quick and helpful during deployment issues, helping teams avoid roadblocks. Some users, however, describe vendor support as less responsive than expected, indicating that response consistency may vary depending on the issue. Answer based on 10 reviews Features and Usability ### What features does Anywhere365 offer for business communication? Anywhere365 provides messaging, video, calling, screen sharing, queue management, and voicemail tools for business communication. Teams that work across devices value accessible contact and collaboration options, while some administrators find customization limited because changes require provider involvement. Feature access and pricing can also feel restrictive for organizations needing broader capabilities. Answer based on 35 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Anywhere365 supports **Call Center Management** and **Call Logging**, giving teams the tools to manage contact center operations and keep accurate records of customer interactions. However, it does not include **Call Monitoring**. Instead, it offers other highly rated capabilities such as **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**). These features help businesses review past conversations, track performance trends, and route calls more efficiently, allowing teams to improve service quality and handle customer demand with more consistency. Call Logging 4.2 (32) 40.63% of 32 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.0 (30) 46.67% of 30 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.9 (26) 42.31% of 26 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 3.9 (24) 37.50% of 24 reviewers that rated this feature as important or highly important Distribute/route/connect calls Computer Telephony Integration 4.0 (28) 42.86% of 28 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Queue Management 4.0 (25) 32.00% of 25 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Anywhere365 21 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Caller ID: Identify the number and contact information of a caller before answering the phone - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.1 (100) 4.1 Based on 100 reviews ## Pricing Value for money 4.1 (64) Basic $10,000 Per Feature, Value for money 4.1 (64) 4.1 Based on 64 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (65) 4.2 Based on 65 reviews ## User reviews Overall rating 4.3 Based on 99 reviews Filter by rating Counts reflect reviews available in this feed. 5(41) 4(46) 3(9) 2(2) 1(1) Mentioned topic Recent reviews first, then most helpful FS Full stack web developer Full stack web developer Used the software for: 1-3 years ### "My Experience using Anywhere 365 skype for business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2021 Despite their little short comings I will choose anywhere 365 skype for business any day any time and I highly recommend people to give it a try Pros What I like about Anywhere 365 skype for business is that it assists a specialist to move towards a client with the right substance and get what they require. It also guarantees smooth customer experience with the administrator and director Cons I have written some feed back to their customer service and developer about same issue that I have experience over time which is it tends to freeze when over use..I don't know if anyone else has experience it... other than that no issue with the software SE Software Engineer - 1 Software Engineer - 1 Used the software for: 3-5 years ### "Good for Audio and Screen Sharing features but Bad for storing and managing Chats." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 16, 2021 My overall experience was Average. Now with Zoom and MS Teams I think we are better placed as a Organization in terms of efficient communication between the Teams during the pandemic. However, there were some features in Skype like Audio and Screen sharing that were much better than we get today from MS Teams. Every time we want to make a quick call within the Team we cannot rely on MS Teams anymore and we have to jump over a Zoom call while earlier we could have done everything using Skype itself. Only major drawback that most people found with Skype was it's difficulty in managing Chat Queues and File sharing. I'd give Skype for Business 6 out of 10 stars. Pros I liked the screen sharing features and ease of use in terms of the simplicity Skype had to offer. We did not have to roll out any kind of trainings within the organization and people could get used to it's UI and UX almost immediately so there were cost savings on that from Trainings perspective. Also, the Audio quality while making calls through Skype for Business is unbeaten to this day be it through MS Teams or Zoom. Cons I did not like the Chats Queue Management feature of Skype for Business as it had to do with reporting and managing and there were a lot of windows that opened up by end of the working day which made things look really messy on my screen. Also, Skype is not good in being able to store data for more than last 2-3 days and sharing files also was a challenge especially larger files. EO Ehs officer Ehs officer Used the software for: 3-5 years ### "Skype for business review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 25, 2021 Pros The chat messenger feature works well for me. I also liked that you can see who l is on the called. Cons Navigation is sometimes not easy. Lots of clicking to join meeting. FM Field Manager Field Manager Used the software for: Less than 1 year ### "we don't struggle to manage our phone calls and interactions with our rural farmers anymore" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 6, 2021 A major part of our agricultural extension service business is remedial in nature. Often requiring us to organize relevant resources and deploy them to zones in distress. Without the efficiency provided by Anywhere365, we wasted a lot of resources in inefficient field deployments that hugely increased our administrative and operational costs. With anywhere365, we are able to better collate information from calls with our farmers, structure our deployment schedules and better cluster our field response activities. Pros The easily generated and comprehensive call and service reports play a huge role in improving our internal processes. They equipped us with adequate metrics on the seemingly intangible factors that allowed us to adequately evaluate our agents' performance and make adjustments where necessary for increased better productivity. Cons I would love to see Anywhere365 partner with local institutions in Ghana to have our local languages integrated into the service. I know this is quite the reach, but that would reduce our operational costs significantly by eliminating the need for translators. RE Recruiter Recruiter Used the software for: 1-3 years ### "Skype for Business " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 12, 2020 The software can have some more improvement in terms of its stability and consistency in bandwidth. Overall, I can say that most part it serves it purpose of the messaging and calling feature Pros Just like any other messaging application it serves its purpose on reaching out to clients, colleagues and even outside your network. It has functionality of doing business presentation and video calls. Cons At most part, sharing presentation or screen is quite difficult, no matter the support given presentations keeps getting disconnected and delays. BM Brand Manager Brand Manager Used the software for: 3-5 years ### "Superb for Conversation Control" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 7, 2022 Anywhere 365 offers a seamless integration with Skype for business allowing us to control our chat programs with ease & efficiency. We can offer the right dialogue to the right user in a much more organized & simple manner. Confusions & escalations are largely mitigated. Anywhere365 comes with a host of functional features, its a great product, once you learn how to navigate through all the tabs. Pros Anywhere 365 works best for the communication management in our organization. It includes on the tab Phone Call authorization in-pane call control network and offers a seamless dialogue experience to our clients, stakeholders & vendors alike. We can easily integrate it with our Skype without any extra device application configuration. Cons We could not locate any downside in this application so far. However, some improvements are suggested in terms of team's client & ServiceNow logs. To ensure a smooth & sustained conversation, it would be great to have a seamlessly accessible single-click. The vendor support is lacking & not that responsive as expected. Godfrey C. Technical Quality Manager Used the software for: 3-5 years ### "Skype for Business Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 September 6, 2021 It was a pleasant experience, especially the instant texting. Otherwise, there is superior software available that offers far more modern technology to fulfill the needs of this pandemic time. Pros It's fantastic when it's utilized throughout the company since it allows you to rapidly locate other users; nevertheless, that's the only benefit. Cons The video call and share screen capabilities aren't fantastic; they work intermittently. Dates are utilized to break up conversation history, and recalling the date of the talk I'm searching for is difficult. Whitney D. HR Specialist Used the software for: Less than 1 year ### "Great Tool if you have High Call Volume" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2022 Great! We continue to use the service to its full capacity. Pros There are a few really great features within anywhere, one would be the call recording. This help us with training options, the call identifier this allows us to find out more information about the caller prior to even picking up. Lastly, the reports we use the charts to find out which location is doing best at answering calls and if we have any missed calls. Cons It was a little tricky to set up. We had to do a lot of training as the older method wasn't as streamlined. Which is nothing against Anywhere 365. Yasiru G. DevOps Engineer Used the software for: Less than 1 year ### "Meetings with Skype Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 11, 2021 Overall Experience with this application is okay. It has its flaws but as a communication application, it gets the job done. Pros Anywhere365 for skype business comes with features where you can have meetings with your client all around the world. Features are straightforward and it does get the work done. You can have a meeting with a normal internet connection without an issue. Cons Most of the features are not available in the free version. Furthermore, UI and UX is not up to the current day standards. QS Quality supervisor Quality supervisor Used the software for: 1-3 years ### "Good software" 5.0 February 27, 2024 It is very convenient to have everything accessible at any time, just by simply login into an account. It is very easy to get in touch with anyone and share project and ideas Pros It is very easy to use office from anywhere and any device. Don't have to worry about forgetting something while travelling, since it is accessible online from anywhere Cons It took a little bit of getting used on how to login and how it all connects. But not being very computer savvy it still pretty easy to figure out [View all Reviews](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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