--- title: "Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fresha the right Appointment Scheduling solution for you? Explore 1449 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142138/Shedul-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Fresha 4.8 (1449) [View alternatives](https://www.capterra.com/p/142138/Shedul-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Fresha Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Maria P Accessories DesignerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “A must have for any independent business owner - it is so easy for a client to use and to have a clear overview on what a business can offer.“ June 24, 2026 KL Kirsty L Owner operator hairdressing salonConsumer Services, Self-employedUsed the software for: More than 2 years. “Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.“ September 30, 2025 YA Yousef A OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “User interface is very good easy to use, calendar options and clear ways to mange the calendar.“ May 16, 2026 PT Pamela T PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain.“ March 5, 2026 AT Andie T StudentEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support.“ April 8, 2026 aS apPIERances S small owner - salonConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc)“ February 13, 2026 CN Catherine N Holistic TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms.“ July 18, 2025 EC Eleanor C Nail techHospitality, Self-employedUsed the software for: 6-12 months. “A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages.“ November 20, 2025 ## Showing most helpful reviews Showing 1-25 of 1449 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy K. Company director Cosmetics Used the software for: 2+ years ### "Easy to use " December 14, 2023 5.0 The staff are all really helpful, the system is reliable and it’s really easy to use. Pros ease of use, online booking features and accessibility. Cons Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reliability, having a system cloud based and easy to access remotely and cost Review Source VR Veornica R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very neat Salon booking system" June 10, 2025 4.0 We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person Review Source PT Pamela T. President Cosmetics Used the software for: 1-2 years ### "Buyer’s Remorse " March 5, 2026 3.0 It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product \[sensitive content hidden\] and tech support. Pros Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses Cons No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Cost and appeared simplistic xxxxxxxxxxx Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Cost and simplicity of the System. Xxxxx Review Source BP Bianca P. Owner Consumer Services Used the software for: Less than 6 months ### "Fresha review" September 20, 2025 5.0 Good software and easy to use. The value of the software doesn’t match the price point. Good reporting system as well. Pros Easy to set up with a simple interface. Scheduling notifications options are customizable, and good customer service. Cons Coat of service is a lot higher than other salon softwares, would like more options for customizing services. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Good reviews and promotional options when I signed up Review Source ML Mohini L. Beauty therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and Easy to Use" January 7, 2026 5.0 I’ve had a positive experience with Fresha it keeps my business organised and running smoothly. Fresha has been easy to use and helpful for managing bookings and clients. Pros Booking & payments easy, reduces no-shows with automated reminders, and helps attract new clients. It saves time, keeps everything organised, and supports business growth.” Cons While some features come with additional costs, Fresha remains easy to use and beneficial for day-to-day operations. Review Source KL Kirsty L. Owner operator hairdressing salon Consumer Services Used the software for: 2+ years ### "Dissapointed long term foundational member" September 30, 2025 1.0 Dissapointing. Unfair and unsolicited charges. Missleading and deceptive conduct. Not to be trusted. Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring. Pros Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc Cons The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features. Review Source EK Erik K. Massage Therapist Medical Practice Used the software for: 6-12 months ### "Fresha's 'new client fee' policy feels unfair." October 12, 2025 2.0 While the fee is supposed to apply to first-time clients who find my services via the Fresha website, I'm being charged for customers who scan my in-store QR code to book. I've repeatedly inquired, as these are my existing clients or ones I've attracted independently, yet Fresha treats them as new clients sourced by them. Essentially, I feel I'm helping Fresha acquire new users rather than benefiting from their platform as intended. Pros They try to cooperate with their clients, and remain positive. Their application is easy to navigate. Cons I feel their policy regarding 'new client fees' is unfair. Fresha outline that a charge will be incurred for first time clients, who found my services via their website. I have inquried about this to Fresha several times, as I use their QR code at my store to allow my clients to book an appointment, however, I still get charged for those customers, as if they intially found my services through Fresha, though this is not the case. It seems I am aiding Fresha with gaining new customers, rather than myself receiving this benefit. Review Source Response from Fresha January 29, 2026 Hi Erik, Thank you for sharing your feedback. We understand why this situation feels challenging. To clarify, the new client fee only applies when a client books with your business for the first time through the marketplace. These fees should not apply to clients who book through your direct links, so long as they are correct. We would love to have a further look into this matter. If you could kindly reach out to us through hello@fresha.com, one of our team members will be in touch. Kind Regards, Fresha CN Catherine N. Holistic Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Poor customer service outweighs the good features" July 18, 2025 1.0 These experiences highlights a serious flaw in Fresha’s client recognition system and a troubling lack of accountability. Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms. Pros I’ve used Fresha for my business for over a year. The platform itself is visually appealing and clients enjoy the booking experience. Cons My experiences with their billing policies and customer service has been extremely disappointing. I am charged a “New Client Marketplace Fee” for a returning client who had previously booked with me and even contacted me directly to rebook. I follow Fresha’s own advice by sending my direct booking link, yet the system still flags client as new marketplace clients. Despite clear evidence, support refuses to refund the fees, citing rigid policy and technicalities. The worst thing is the tone and attitude of the support team. Responses are curt, dismissive, and show no empathy or willingness to understand the issues. It felt like speaking to a bot programmed to say “no” rather than a team interested in helping resolve genuine concerns. Review Source SP Suphotjana P. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good software, but!" April 21, 2026 3.0 Overall, it has been a good experience, but with the new pricing structure in place I am now looking to move to other (cheaper) products, as this is now far to expensive for myself as a small business owner. Pros Very easy to use interface, good options for customisation, easy to set up schedules and services. Good online help features, lots of 'how to' videos online. Cons Unable to add two therapists to one appointment, latest pricing structure is far to expensive and unfair on very small businesses. Review Source AT Andie T. Student Education Management Used the software for: 6-12 months ### "Great booking app" April 8, 2026 4.0 Pros Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support. Cons Fresha can have some bugs or issues in its booking system at times, including error messages or blank screens. Review Source JR Jessica R. Salon owner Cosmetics Used the software for: 2+ years ### "BADASS company and customer service!!" March 12, 2021 5.0 Pros We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO! Cons Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up! Alternatives considered [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Fresha Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!? Review Source CG Carly G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A nightmare transition" September 21, 2022 3.0 It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint. Pros I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well. Cons We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, \[SENSITIVE CONTENT\]. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Reason for choosing Fresha I liked their pricing and the initial demo call was great. Customer service evaporated after that, though. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite. Review Source JN Jessica N. Owner of Med Spa Consumer Services Used the software for: 2+ years ### "The best software for business owners " August 7, 2023 5.0 Love it. Pros The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app. Cons I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge. Reason for choosing Fresha I prefer simplicity and fresha was good with the overall appearance which is easier to use and on the eyes. I also like the updates are growing and getting better. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The ease and price range was definitely more comfortable to use. Review Source PL Paulina L. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great appointment app" March 5, 2025 5.0 Fantastic and would recommend it to everyone and will continue using it. Pros Uncomplicated and professional, it manages appointments via text messages. Cons Nothing. I like everything because it’s simple and easy to use. Review Source SE Sonia E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product " December 1, 2024 5.0 Pros Ease of use for both practitioner and client. Cons Soap notes are not available to write/chart. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Cost and was not as user friendly as Fresha. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "DO NOT USE FRESHA " November 29, 2024 1.0 Pros Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly. Cons Everything but mainly the staff and their customer support team. Review Source AK ADAM K. Hair stylist Cosmetics Used the software for: 1-2 years ### "Beware of Fresha’s Hidden Fees and Unethical Practices" October 18, 2024 4.0 Great when i wasn't aware of the hidden fees. Id say terrible overall. Pros Ease of use, set up for "FREE", client interface, The app Cons Beware of Fresha’s Hidden Fees and Unethical Practices If you’re considering Fresha for your salon, be prepared for steep costs. For a busy salon, monthly fees can easily exceed £350—and that’s just the start. One of the most frustrating aspects is their hidden 20% “new client fee.” This charge isn’t transparently shown anywhere, and you’ll need to manually check each client to see if they’ve been hit with it. Fresha makes accessing reports that might reveal these fees an additional expense, charging a premium of £60-90 depending on staff size. Want chat support? That’s an extra £17 per month. Access to reports, client texts, emails, marketing, and payroll? You’ll be charged for every single feature. Everything in the system comes with a cost, and it quickly adds up. Even worse, some of their “new client” fees are enforced through dubious tracking methods, which may not even be legal. Fresha seems more interested in squeezing as much money as possible from its customers than providing transparent and fair service. I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently. Review Source Response from Fresha October 28, 2024 Hi Adam, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team MS Malary S. Hairstylist Consumer Services Used the software for: 6-12 months ### "Good value and Affordable Scheduling Software" December 25, 2022 4.0 Overall, my experience has been okay. I had used better scheduling apps but it is a very seamless experience for my clients, just not one on my end. That being said, it still does the basic functions and has all the features needed to run an appointment-based business. Once you get the hang of it, it becomes easier to use. Pros I like the price and rates of this software. It is much cheaper than other softwares and it is a great option for beginner beauticians as well as smaller salon teams. Cons I least liked the calendar and initial set up of the app. It is very time consuming because it is not seamless when you first set it up. What I did not like about the calendar was it is hard to set up hours on specific days or adjust your schedule. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I wanted to try something new out. Review Source PM Phoebe M. Physiotherapist / Sports Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fresha solves a lot of Small business online scheduling issues!!" June 1, 2023 4.0 Good so far, I have had a hiccup but that was essentially my own fault. I moved from another online sheduling system and I just assumed it was a similar set up. Fresha is much easier, but where I have changed system I am having to adapt and learn this new layout. Pros Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own. Cons I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time. Review Source KW Kay W. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha should be protecting business owner of theft of service" October 19, 2024 1.0 Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money. Pros Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha. Cons Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her. Review Source Response from Fresha October 28, 2024 Hi Kay, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team Mary P. Owner Consumer Services Used the software for: 1-2 years ### "Not Recommended if you want to receive your funds" January 13, 2020 1.0 Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever. Pros Very easy and intuitive to implement and use on a daily basis. Cons Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc. Review Source Response from Fresha January 29, 2020 Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback SC Sarah C. Salon manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Thanks Fresha and team" March 23, 2021 5.0 I think I’ve said everything at the top. I do feel the positive change in going with an app. I don’t know how I managed without it. I know there may be other apps about, but I’m happy with the pay as you go that Fresha do. Pros Before Fresha, I was using a pencil and an book. Clients had to call by phone to book an appointment or send a message through social media. On my day off, I would carry the book with me and divert calls to my phone. This wasn’t great if I was out and about shopping or just having a needed switch off /quiet time. I can honestly say that going online with Fresha, has changed my business. Clients can book in easily and the book now buttons create opportunities for clients to see who’s available at any time day or night. I love all the features and the consultation helps a great deal. I think that Fresha helps my salon to reach out to the people who don’t like to call for appointments and for browsing prices and services without feeling like they have to commit. I love the now show fee. Has helped immensely. I like how the app overall polishes the business and makes it more professional. Generating new clients through this, has helped us grow and expand with new staff. Oh, I love that my accountant can also log in and get what she needs at any time without me having a hand written log. I love that it’s harder for staff to take money using fraudulent means. Fresha let’s me know exactly who’s paid what and I know exactly what’s going on. Cons If there’s anything I’m not sure about, I feel I can get in touch and ask. I’m not so keen on the card payment device. It’s a bit slow and clunky. Also- with the no show- sometimes people clear their account so you can’t take the payments they owe. I don’t think there’s much you could do with that. I would like the client info to merge better for people who one week book in with their maiden name of Scott and other times decide to be ‘oh.. is it under the name Wilson?’ And have 2 different client a counts ..or use different emails. Reason for choosing Fresha My friend was using your system and recommended. Review Source Heather W. pres Consumer Services Used the software for: 2+ years ### "Looks good on the surface- but cumbersome- NO CUSTOMER SERVICE other than email which is only occasssionally answered" February 6, 2024 2.0 I do not understand all the glowing reviews. This is a Buggy program with little customer service. Definitely a hassle. Won't let you do some basic things a med spa needs. Pros Price point Visual is ok Theoretically some features that are nice (but often awkward to use) Cons Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment) They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague. Review Source DB Dee B. Salon owner/therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic Fresha" February 16, 2022 5.0 Fresha has been great for my business, gives me more freedom to do other things Pros Superb Fresha plus package. Works great for my business and staff. Easy to navigate. Quick and easy booking clients in. Cons The additional time we put onto our appointments for changeover of clients, room clean etc. I wish this was a different colour. At a glance I have a client booked in fir a 45 min massage but it looks like it's a 60 min massage and I give them more time for less money as its my mistake. I did put a request in for this quite a while ago Reason for choosing Fresha I had Shedul at the beginning which was fantastic then I moved up to Fresha Plus and never looked back Review Source LC Lam C. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Used to be good" July 19, 2023 4.0 Im a fan and a loyal, but looking for alternative. Pros Fresha got 5 stars before it gets to good. They promised to be FREE FOR LIFE for all members in the begining. They have sms and email reminders free in the begining. Businesses are happy with it and gave them 5 stars in the early stage. Ive been using it for 7 years, we put so much effort and feedback to help them grow. Cons As they get better, they start charging businesses too much and greedy.1-Text messages are not unlimited anymore as promised, they start limiting down each month less and less. So we buy more reminder TEXT each month. That's fair. BUT2-Clients found us from FRESHA market= WE being charged 20% of the services they booked. Clients never howed up or cancel, we los the money. Economy is bad already, this is the last draw.We salons earn by % of services and carry a lot of fees, but this is ridiculous Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.