--- title: "Fresha Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fresha Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/142138/Shedul-com/" page_type: "product" language: "en" --- # Fresha Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fresha ## What is Fresha? Fresha is the world’s #1 booking software for salons, spas, and wellness businesses, trusted by millions of professionals in over 120 countries. Designed to simplify operations and supercharge growth, Fresha provides an intuitive, all-in-one platform to manage appointments, streamline payments, and enhance client experiences. Boost your sales and attract new clients by accepting online bookings directly through Google search, your Facebook and Instagram pages, and your website. Clients are easily kept up to date via automated messages, emails and the mobile app. Fresha also empowers businesses to increase revenue with built-in marketing tools, client management features, and optional payment processing. Whether you're a solo practitioner or managing a multi-location business, Fresha offers the tools you need to succeed—all in one place. ## What is Fresha used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Salon](https://www.capterra.com/salon-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Recognitions Shortlist Overall rating Based on 1,447 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 3% Pros & cons Intuitive and efficient user experience Highly customizable and organized interface Occasional technical glitches and lags Opaque and increasing fee structure Starting price $14.95 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Appointment Reminder / 2025 - Barbershop / 2025 - Salon / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Fresha alternatives Highest Rated [4.9 (338)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (3,647)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142138/Shedul-com/alternatives/) ## FAQs about Fresha Overview ### What problems does Fresha solve? Fresha solves missed appointments, paper-based scheduling, and time-consuming client communication by combining online booking, automatic text and email reminders, easy rescheduling, and centralized client records in one clear calendar. Salon, spa, wellness, fitness, and solo service professionals benefit most by reducing no-shows, admin workload, and scheduling confusion. Answer based on 715 reviews Overview ### Which roles and teams benefit most from Fresha? Fresha is most used by salon owners, founders, directors, and managers who need to run appointments, staff schedules, payments, and client communications from one system. Service professionals such as hairdressers, beauty therapists, massage therapists, nail technicians, and stylists benefit by managing bookings, reducing no-shows, and delivering smoother client experiences. Answer based on 1143 reviews Overview ### What company size and industries is Fresha built for? Fresha is built primarily for small businesses in beauty and wellness, with 96% of reviewers from small companies and 33% in Health, Wellness and Fitness. It is designed for salons, barbershops, spas, and beauty professionals, with additional use across Cosmetics at 16% and Consumer Services at 11%. Answer based on 1447 reviews Features and Usability ### What are the key features of Fresha? Fresha includes core scheduling features like appointment scheduling, online booking, recurring appointments, and automated SMS or email reminders. Reviewers also highlight client management with client profiles and notes, plus point of sale, inventory tracking, sales reports, and commission management for salon and spa operations. Answer based on 447 reviews Pricing ### How much does it cost and what fees or limitations are included? Fresha starts at $14.95 per user/month for the Team plan and offers a free trial. Team includes 100 free texts, 50 free marketing emails, and multiple calendar columns. Reviewers often call it affordable and easier than pricier alternatives, though some small businesses say paid texting can feel expensive. Answer based on 287 reviews Integrations ### Which third-party tools and platforms does Fresha integrate with? Fresha integrates with Google Calendar for appointment syncing and reminders, Meta for Business for booking through Facebook and Instagram, and Square Point of Sale. Reviewer mentions center on calendar and social booking connections, with Google Calendar appearing most often among the integrations referenced for scheduling and client booking workflows. Answer based on 91 reviews Getting Started and Support ### How easy is it to onboard and train a team on Fresha? Fresha is easy to onboard for most teams, with live online training, videos, and documentation available. Reviewers say staff and nontechnical users often learn it quickly with minimal training, while admins may need more time to find specific features and get full value from the broader toolset. Answer based on 20 reviews Getting Started and Support ### What customer support options does Fresha offer, and how do users rate the experience? Fresha offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, helpful, and easy to reach, with clear guidance and personal follow-up. Some reviewers, however, report slow replies, difficulty resolving billing or payment issues, and inconsistent experiences. Answer based on 447 reviews Security ### How does Fresha handle data security and access control? Fresha uses role-based permission levels and different security settings so businesses can control what each staff member can access. Reviewers also describe client records, cloud-stored data, and online booking details as safe and secure. Some users, however, report missing OTP, account-access concerns, and limits around deleting or charging cards for security reasons. Answer based on 29 reviews ## Who uses Fresha? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and efficient user experience 98% positive reviews out of 348 Most reviewers find ease of use important, highlighting straightforward navigation and minimal learning curve for daily tasks. Occasional technical glitches and lags 37% negative reviews out of 57 Some users report bugs and issues such as minor crashes, slow loading, and concerns about web-based reliability. Pamela T. President, 2 - 10 employees. "The data transfer process was a mess that required us to do a lot of manual fixing." Highly customizable and organized interface 98% positive reviews out of 91 Most reviewers describe layout as clean, visually appealing, customizable, and easy to organize for business needs. Opaque and increasing fee structure 68% negative reviews out of 40 Most reviewers report charges and fees are unclear, unexpectedly high, and often applied unfairly to regular clients. Marina Y. Director, 2 - 10 employees. "Fresha is not transparent and don't offer support when you are charged unfairly even i have provided screenshots with my clients response." Quick and straightforward setup process 100% positive reviews out of 53 Most reviewers indicate setup is fast, intuitive, and simple, even for those without technical expertise. Restrictive and confusing cancellation policies 58% negative reviews out of 38 Some reviewers indicate cancellations are difficult to manage, with inflexible policies and limited control over appointment changes. Catherine B. Business owner an aesthetician., 2 - 10 employees. "They deserve a commission for that but our client called us and asked us to cancel her appointment in which we did so. And apparently their policy is we need to ask the client to go and cancel online???" ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Fresha supports all three features that reviewers rate most highly: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage bookings, keep schedules accurate, and let customers reserve appointments online, allowing teams to save time, reduce scheduling conflicts, and deliver a smoother booking experience. Appointment Management 4.5 (77) 55.84% of 77 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 4.4 (154) 55.19% of 154 reviewers that rated this feature as important or highly important You get the flexibility for clients to book appointments online anytime, freeing up your schedule. Reviewers highlight its ease of use, time-saving benefits, and secure process, though some wish for more control over accepting bookings and payment options. Mobile Access 4.6 (86) 54.65% of 86 reviewers that rated this feature as important or highly important With mobile access, you can manage appointments, check schedules, and update information from anywhere. Reviewers appreciate the app’s user-friendly design, reliability, and convenience for booking or checking diaries on the go, especially when away from the office. Confirmations/Reminders 4.4 (141) 51.06% of 141 reviewers that rated this feature as important or highly important Fresha offers automated confirmations and reminders via email or SMS, helping you reduce no-shows and save time. Reviewers indicate these notifications are timely, customizable, and valuable for keeping clients informed, though some feel frequent reminders can seem impersonal. Client Database 4.3 (91) 49.45% of 91 reviewers that rated this feature as important or highly important It gives you a comprehensive, secure place to store and access client details, preferences, and history. Reviewers appreciate the convenience, marketing support, and ability to add notes, but some want more customization and file upload options. Appointment Scheduling 4.5 (82) 58.54% of 82 reviewers that rated this feature as important or highly important This capability helps you efficiently manage and optimize your schedule. Users think appointment scheduling is straightforward, quick, and easy to tailor for different services, though some mention it’s smoother on larger devices than on phones. Fresha 97 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: This capability helps you efficiently manage and optimize your schedule. Users think appointment scheduling is straightforward, quick, and easy to tailor for different services, though some mention it’s smoother on larger devices than on phones. - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: It gives you a comprehensive, secure place to store and access client details, preferences, and history. Reviewers appreciate the convenience, marketing support, and ability to add notes, but some want more customization and file upload options. - Client Management: Manage contact details and communication with clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Fresha offers automated confirmations and reminders via email or SMS, helping you reduce no-shows and save time. Reviewers indicate these notifications are timely, customizable, and valuable for keeping clients informed, though some feel frequent reminders can seem impersonal. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Barbershops: Specific use for barbershops - For Medical Spas: Designed for medical spas - For Salons and Spas: Specific for use in spas and salons - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: With mobile access, you can manage appointments, check schedules, and update information from anywhere. Reviewers appreciate the app’s user-friendly design, reliability, and convenience for booking or checking diaries on the go, especially when away from the office. - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: You get the flexibility for clients to book appointments online anytime, freeing up your schedule. Reviewers highlight its ease of use, time-saving benefits, and secure process, though some wish for more control over accepting bookings and payment options. - Online Payments: Accept and process online payment transactions - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (1,365) 4.7 Based on 1,365 reviews ## Pricing Value for money 4.8 (1268) Free Trial [View pricing plan details](https://www.capterra.com/p/142138/Shedul-com/pricing/) Team $14.95 Per User,Per Month It includes: - Multiple calendar columns - 100 free texts per team member - 50 free marketing emails per team member Enterprise Custom Quote Available Value for money 4.8 (1,268) 4.8 Based on 1,268 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (1363) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (1,363) 4.8 Based on 1,363 reviews ## User reviews Overall rating 4.8 Based on 1,447 reviews Filter by rating 5(1288) 4(98) 3(24) 2(7) 1(30) Mentioned topic Sorted by most recent AN Anonymous User Accessories Designer Retail ### "A must have for any business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 24, 2026 A must have for any independent business owner - it is so easy for a client to use and to have a clear overview on what a business can offer. Booking appointments has never been easier! Pros I use this as a client, and it is so easy and painless to use, I can't imagine not using it at all. I owed my nail technician extra money, and I was able to tip through the app instead of having to mess around with going in and using card machines. It also updates my appointments and keeps them all in one place, so they're easy to view and manage. Cons I initially struggled to find services that I wanted in my area, but this is no longer an issue after recent Fresha updates which make the app extremely easy and convenient to use. I wish more businesses used it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YA Yousef A. Owner Health, Wellness and Fitness ### "Fraud and deception" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 16, 2026 Pros User interface is very good easy to use, calendar options and clear ways to mange the calendar. Good color for ayes Cons Customer support is 0 out of 100, they are assigning a group of swindlers and fraudsters in the media east , and I tried all my best to reach the head office people but they are fully ignoring any communication from ME. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reasons for choosing Fresha Square scheduling not supported in medal east Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Suphotjana P. Operations Manager Health, Wellness and Fitness ### "Good software, but!" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 21, 2026 Overall, it has been a good experience, but with the new pricing structure in place I am now looking to move to other (cheaper) products, as this is now far to expensive for myself as a small business owner. Pros Very easy to use interface, good options for customisation, easy to set up schedules and services. Good online help features, lots of 'how to' videos online. Cons Unable to add two therapists to one appointment, latest pricing structure is far to expensive and unfair on very small businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Andie T. Student Education Management ### "Great booking app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 8, 2026 Pros Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support. Cons Fresha can have some bugs or issues in its booking system at times, including error messages or blank screens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Search lead Marketing and Advertising ### "Same old app from whenever it was a new thing" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 March 20, 2026 More of a payment app at the moment and not really the go-to for discovering new salons in your area Pros Same old platform almost no change to the UI but more outlets so a biz dev focused business not user centric Cons No focus on the UI or fixing major UX issues in navigating the home page and finding your same barber in the app can be a challenge so you'd rather call to book sometimes and just use the app for payments Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PT Pamela T. President Cosmetics ### "Buyer’s Remorse " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 March 5, 2026 It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product \[sensitive content hidden\] and tech support. Pros Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses Cons No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Cost and simplicity of the System. Xxxxx Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reasons for choosing Fresha Cost and appeared simplistic xxxxxxxxxxx Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS apPIERances S. small owner - salon Consumer Services ### "Injuring Clients, Deleting Clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 February 13, 2026 Issue has been discussed & submitted for almost a year to Fresha. We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc) Fresha overrides client information if each and every client doesn't use an email, phone & credit card unrelated to all other clients. - families & elderly typically share this information to ensure appropriate transportation & finances. Pros Value for Money Customer Support Ease of Use Reminder Notifications Inventory Management is ok Scheduling Cons Fresha overrides client information if clients choose to use same phone & email for reminders. (think families, children, frail elders) Fresha chooses to use the credit card name instead of the client name for transactions. Current situation .... Fresha deleted elderly (90yr +) client medical & profile information and replaced with another younger client (early 60yr+) profile information Result: no address to the frail elderly client on round the clock care to drive to their home to provide services. no profile charts for this client. etc Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker notified everyone that they were going to use customer HIPPA information for advertising purposes Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing Fresha ease of use monthly fees real financial security of all customer information Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2026 Hi there, We're sorry to hear about this recent experience with us. By default, the system will merge client profiles that share the same phone number or email address. This is designed to prevent duplicate accounts and keep related booking and transaction data stored securely in one place. However, we understand that in situations such as families, children, or elderly clients, where contact details are shared, this can create challenges if separate records are required. To ensure each client’s medical notes, profile information, and history remain private and distinct, we recommend that each client have their own unique contact details on file. We acknowledge that this setup may not suit every business model, and we value your feedback. Insights like yours help inform ongoing improvements to how client data is managed within the system. Thank you for taking the time to share this feedback with us. Kind Regards, Fresha CB Catherine B. Business owner an aesthetician. Cosmetics ### "Where is customer service as a business beware" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 31, 2026 The worst customer experience I have ever experienced as a business First of all, we already pay $72 a month just for an online booking system with four users -the system only emails And texts our clients we have no additional services so how a company charges that to begin is insane I called them today because we got a $15 fee for a customer booking through the fresha market marketplace app which I understand. They deserve a commission for that but our client called us and asked us to cancel her appointment in which we did so. And apparently their policy is we need to ask the client to go and cancel online??? As a business owner, how do we just tell our client to do with themselves? The client calls for a reason something has come up there’s an emergency whatever the reason is we shouldn’t have to resort to tell our clients to go and do it Their selves. I called customer service and asked for a refund. They would not do it, they told me that was their policy. I will be cancelling my whole debit system and booking system with my salon with this company they like to charge everything that they absolutely can and there’s definitely just as good other companies out there for booking systems besides Fresha that does just the same. Please stay clear of this company. The customer service is lacking. Pros right now I can’t think of anything that is a con that they’ve provided me with fresh unfortunately has really left a bad taste of my mouth as a small business owner Cons They like to charge a lot of extra fees on top of what you pay monthly fees wherever they can. You can’t cancel your own client appointments without them charging you. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I have not switched yet, but I’m definitely looking into another company because I will not stay with a company and pay monthly that I’ve been with for over five years who doesn’t wanna provide top customer support when you’re paying $72 a month. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reasons for choosing Fresha At this point, I’m not really sure why I did. There’s better out there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Mohini L. Beauty therapist Health, Wellness and Fitness ### "Reliable and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 I’ve had a positive experience with Fresha it keeps my business organised and running smoothly. Fresha has been easy to use and helpful for managing bookings and clients. Pros Booking & payments easy, reduces no-shows with automated reminders, and helps attract new clients. It saves time, keeps everything organised, and supports business growth.” Cons While some features come with additional costs, Fresha remains easy to use and beneficial for day-to-day operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EC Eleanor C. Nail tech Hospitality ### "Great, but expensive " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 November 20, 2025 I had a great experience with Fresha and used it for the best part of a year and had absolutely no issues with the system itself. The fees got out of control for me though and I never knew what I was going to be paying out per month. Sometimes I’d be paying upwards of £70 a month which in my opinion is unacceptable. Pros My clients were all able to book in with ease, they all complimented how user friendly the system is. It’s also very easy to get to grips with on the business end, everything is easy to find, change and personalise. I also really appreciate the invoice feature, I know a lot of other booking systems don’t have this. Cons The fees. New Fresha client fees for clients that I have personally found but because they searched my name on the marketplace, they were classed as a new Fresha client and i was charged 20% of their appointment fee, even if they don’t end up spending that amount. A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) [Goldie](https://www.capterra.com/p/268055/Goldie/) [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reasons for choosing Fresha It seemed the most popular with other nail techs in my area Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2026 Hi there, Thank you for sharing your honest feedback. We’re really glad to hear you had a positive experience with the platform itself, but we’re sorry to hear that the fees became challenging and unpredictable for you. We understand how important transparency and cost control are, especially for small businesses, and your comments have been shared with our team as we continue working to improve clarity around pricing and billing. We truly appreciate the time you spent using Fresha and your thoughtful review. Kind Regards, Fresha [View all Reviews](https://www.capterra.com/p/142138/Shedul-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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