--- title: "Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fresha the right Salon solution for you? Explore 1447 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/142138/Shedul-com/reviews/" page_type: "reviews" language: "en" --- Fresha 4.8 (1447) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Fresha Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AT Andie T StudentEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support.“ April 8, 2026 KL Kirsty L Owner operator hairdressing salonConsumer Services, Self-employedUsed the software for: More than 2 years. “Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.“ September 30, 2025 Maria P Accessories DesignerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “A must have for any independent business owner - it is so easy for a client to use and to have a clear overview on what a business can offer.“ June 24, 2026 PT Pamela T PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain.“ March 5, 2026 YA Yousef A OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “User interface is very good easy to use, calendar options and clear ways to mange the calendar.“ May 16, 2026 aS apPIERances S small owner - salonConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc)“ February 13, 2026 CN Catherine N Holistic TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms.“ July 18, 2025 CB Catherine B Business owner an aesthetician.Cosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “They deserve a commission for that but our client called us and asked us to cancel her appointment in which we did so. And apparently their policy is we need to ask the client to go and cancel online???“ January 31, 2026 ## Showing most helpful reviews Showing 1-25 of 1447 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy K. Company director Cosmetics Used the software for: 2+ years ### "Easy to use " December 14, 2023 5.0 The staff are all really helpful, the system is reliable and it’s really easy to use. Pros ease of use, online booking features and accessibility. Cons Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reliability, having a system cloud based and easy to access remotely and cost Review Source VR Veornica R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very neat Salon booking system" June 10, 2025 4.0 We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person Review Source PT Pamela T. President Cosmetics Used the software for: 1-2 years ### "Buyer’s Remorse " March 5, 2026 3.0 It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product \[sensitive content hidden\] and tech support. Pros Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses Cons No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Cost and appeared simplistic xxxxxxxxxxx Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Cost and simplicity of the System. Xxxxx Review Source SP Suphotjana P. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good software, but!" April 21, 2026 3.0 Overall, it has been a good experience, but with the new pricing structure in place I am now looking to move to other (cheaper) products, as this is now far to expensive for myself as a small business owner. Pros Very easy to use interface, good options for customisation, easy to set up schedules and services. Good online help features, lots of 'how to' videos online. Cons Unable to add two therapists to one appointment, latest pricing structure is far to expensive and unfair on very small businesses. Review Source SM Salina M. Director Higher Education Used the software for: 1-2 years ### "Fresha - free version review" November 12, 2024 4.0 I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way Pros That it has a free version with enough of the capability Cons The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!! Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Fresha It was because there was a free version available Review Source CR Chloe R. Nail technician Health, Wellness and Fitness Used the software for: 2+ years ### "Great app!!" February 27, 2025 3.0 Used for a good few years, just got too expensive so had to switch to a cheaper booking system Pros The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details Cons The extra fees for text messages & taking payment details. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Fresha Seemed the most practical and easy to use for my clients Review Source MS Mel S. Hairdressing manager Higher Education Used the software for: 1-2 years ### "Fuss Free version " December 1, 2024 4.0 It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend. Pros The free version is easy to use and not too limiting. Almost as good as a paid system Cons Hard to navigate to notes etc. lots of clicks to get to where you need to go. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) Free option for training facility. Loved kit on a but this provided a very similar service and it’s FREE!! Review Source AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Fresha Than The Rest!" January 23, 2025 5.0 Pros I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!! Cons I don’t have anything specific I don’t like about them. Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Joist](https://www.capterra.com/p/230138/Joist/) Reason for choosing Fresha I really liked the overall feel of Fresha way better. Review Source KL Kirsty L. Owner operator hairdressing salon Consumer Services Used the software for: 2+ years ### "Dissapointed long term foundational member" September 30, 2025 1.0 Dissapointing. Unfair and unsolicited charges. Missleading and deceptive conduct. Not to be trusted. Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring. Pros Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc Cons The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features. Review Source AT Andie T. Student Education Management Used the software for: 6-12 months ### "Great booking app" April 8, 2026 4.0 Pros Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support. Cons Fresha can have some bugs or issues in its booking system at times, including error messages or blank screens. Review Source JR Jessica R. Salon owner Cosmetics Used the software for: 2+ years ### "BADASS company and customer service!!" March 12, 2021 5.0 Pros We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO! Cons Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up! Alternatives considered [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Fresha Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!? Review Source CG Carly G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A nightmare transition" September 21, 2022 3.0 It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint. Pros I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well. Cons We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, \[SENSITIVE CONTENT\]. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Reason for choosing Fresha I liked their pricing and the initial demo call was great. Customer service evaporated after that, though. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite. Review Source SE Sonia E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product " December 1, 2024 5.0 Pros Ease of use for both practitioner and client. Cons Soap notes are not available to write/chart. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Cost and was not as user friendly as Fresha. Review Source AB Alicia B. Student Registration and Logistics Coordinator Hospitality Used the software for: 1-2 years ### "Book appointments on your phone, tablet or computer!" December 19, 2024 5.0 It's a fantastic platform for online appointment booking. Pros I love that my account houses all providers that I have used previously who also utilize Fresha. Cons I can't really say there is much that I do not like about Fresha. Review Source AF Amy F. Nail Tech Cosmetics Used the software for: 1-2 years ### "Brilliant." October 28, 2024 5.0 Very easy to use and clients to use for bookings. Pros How easy the app was to use and navigate. Cons I was struggling to process card payments Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Fresha was free to use and easier to use Review Source VR Verified Reviewer Creative Arts and Crafts Used the software for: 1-2 years ### "salon schedule you can manage from fresha" October 16, 2024 5.0 it is really easy to use but little over price Pros Fresha is really easy to use and easy to manage the salon schedules for employers Cons Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service Review Source Response from Fresha October 28, 2024 Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team AD Arran D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Fresha review" December 7, 2024 4.0 Generally a really positive experience, happy with the systems and it is very easy to set up for my clients Pros Simplicity of setting things up as well as the dashboard/ interface Cons The 20% fees is quite steep compared to other software's Review Source CK Chelcie K. Business Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Fresha for appointment keeping " October 11, 2024 4.0 Overall I like the use of what’s it’s for. It keeps my current and past appointments which is handy to view. Pros I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms. Cons I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view. Review Source Response from Fresha October 28, 2024 Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! If you ever have any questions about how to use your Fresha account or feedback about our platform, please feel free to reach out to us directly at hello@fresha.com. Kindest regards, The Fresha Team BH Brooke H. Front desck Medical Practice Used the software for: Less than 6 months ### "My experience with Fresha" October 2, 2024 5.0 super easy to setup and edit. nice and clean and not confusin. Pros I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed. Cons I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order. Review Source Response from Fresha October 28, 2024 Hi Brooke, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team PH Paula H. Owner Entertainment Used the software for: 2+ years ### "Fresha is the calendar for me" August 2, 2024 5.0 Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues. Pros The ability to collect funds and create services and products that fit my business Cons The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Fresha Fees for fresha were cheaper than square. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) The fees for fresha was cheaper over square. Review Source CM Cheryl M. Owner Alternative Medicine Used the software for: 1-2 years ### "Good booking platform " September 7, 2024 4.0 It is a solid booking platform but only this Pros I used this for a while it’s easy to use doesn’t have lots of functions but does booking well Cons I personally wanted integrated crm which it doesn’t have Review Source AO Andrea O. Tour Coordinator Leisure, Travel & Tourism Used the software for: 1-2 years ### "First Class App" September 13, 2024 5.0 Easy to find the venue you require and find a time/treatment you require. Pros Very easy to make and change bookings. Cons Nothing - everything is very easy to use. Review Source MS Malary S. Hairstylist Consumer Services Used the software for: 6-12 months ### "Good value and Affordable Scheduling Software" December 25, 2022 4.0 Overall, my experience has been okay. I had used better scheduling apps but it is a very seamless experience for my clients, just not one on my end. That being said, it still does the basic functions and has all the features needed to run an appointment-based business. Once you get the hang of it, it becomes easier to use. Pros I like the price and rates of this software. It is much cheaper than other softwares and it is a great option for beginner beauticians as well as smaller salon teams. Cons I least liked the calendar and initial set up of the app. It is very time consuming because it is not seamless when you first set it up. What I did not like about the calendar was it is hard to set up hours on specific days or adjust your schedule. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I wanted to try something new out. Review Source PM Phoebe M. Physiotherapist / Sports Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fresha solves a lot of Small business online scheduling issues!!" June 1, 2023 4.0 Good so far, I have had a hiccup but that was essentially my own fault. I moved from another online sheduling system and I just assumed it was a similar set up. Fresha is much easier, but where I have changed system I am having to adapt and learn this new layout. Pros Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own. Cons I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time. Review Source TW Ted W. Business Owner / IT Consultant Consumer Services Used the software for: Less than 6 months ### "Spa Management and POS software that will be LOVED by Spa Owners and Managers who implement it!" June 4, 2017 5.0 Many, if the company will be doing such a great job, in near future Shedul will be the Spa Management software to go! My wife spa is very customer oriented and this software allows us to accommodate our customers request much easier, quicker and with fewer errors. I love it! Pros There are many areas of this software that I really like (even now, when the software is limited in certain functions BUT, it is continuously updated with new functions. In a year or so it will be the best software that is available to manage spas and salons. And, it might be the software of choice for spa managers and owners due to the fallowing few reasons: Ease of Use, multi-platform compatibility, fast, reliable and it has all you need to run a day to day beauty spa operation including POS. Appointment scheduling and appointment management are the BEST compared to other software that I have evaluated or used (and I paid $$$) Actually, it has no limitations nor restrictions and I Love It. Inventory Management working great though does not have yet incorporated "low stock warning" but I am sure it will have soon so no issue for me. Services - very easy to create and manage. One limitation, for now, is that so far they don't have available "packages" and tracking package usage. Though, I believe that they will include them very soon. Clients - Shedul has all you need including almost real time SMS/email clients notifications (appointment creation, changes, or completion). There are no automatic reminders yet, but the software keeps it organized very nicely using color codes. Reports- right now a little limited but they are constantly adding new ones. Shedul - administrator listening to their client's requests. Cons Right now the application does not have the interface to setup a merchant account (Credit Card processing) though they are working on it and it should be ready in the next few months. You can setup two different tax tables (sales and service) but in the reports so far there is no specific report that you can calculate a sale tax. Never the less, you can manually calculate it since there is a report for total $ sales for a specific period. Packages- hopefully, they will implement soon option to sell package deals and some type of way of tracking usage of services in the package against the client or actual package. Voucher- we don't use vouchers so I did not find this function too useful. We sell "Gift Certificate" and hopefully they will implement sales and management of gift certificate in POS. It would be nice to have in POS percentage for service tip calculation since many of our clients often say "give particular % as a tip for the service". Right now there is a function in POS where you can add a certain amount as a tip to the total bill. For many people that could be sufficient though. 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