--- title: "Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fresha the right Medical Spa solution for you? Explore 1447 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142138/Shedul-com/reviews/" page_type: "reviews" language: "en" --- Fresha 4.8 (1447) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Fresha Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AT Andie T StudentEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support.“ April 8, 2026 KL Kirsty L Owner operator hairdressing salonConsumer Services, Self-employedUsed the software for: More than 2 years. “Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.“ September 30, 2025 Maria P Accessories DesignerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “A must have for any independent business owner - it is so easy for a client to use and to have a clear overview on what a business can offer.“ June 24, 2026 PT Pamela T PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain.“ March 5, 2026 YA Yousef A OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “User interface is very good easy to use, calendar options and clear ways to mange the calendar.“ May 16, 2026 aS apPIERances S small owner - salonConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc)“ February 13, 2026 CN Catherine N Holistic TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms.“ July 18, 2025 PT Pamela T PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “The data transfer process was a mess that required us to do a lot of manual fixing.“ March 5, 2026 ## Showing most helpful reviews Showing 1-25 of 1447 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy K. Company director Cosmetics Used the software for: 2+ years ### "Easy to use " December 14, 2023 5.0 The staff are all really helpful, the system is reliable and it’s really easy to use. Pros ease of use, online booking features and accessibility. Cons Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reliability, having a system cloud based and easy to access remotely and cost Review Source VR Veornica R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very neat Salon booking system" June 10, 2025 4.0 We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person Review Source PT Pamela T. President Cosmetics Used the software for: 1-2 years ### "Buyer’s Remorse " March 5, 2026 3.0 It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product \[sensitive content hidden\] and tech support. Pros Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses Cons No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Cost and appeared simplistic xxxxxxxxxxx Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Cost and simplicity of the System. Xxxxx Review Source SP Suphotjana P. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good software, but!" April 21, 2026 3.0 Overall, it has been a good experience, but with the new pricing structure in place I am now looking to move to other (cheaper) products, as this is now far to expensive for myself as a small business owner. Pros Very easy to use interface, good options for customisation, easy to set up schedules and services. Good online help features, lots of 'how to' videos online. Cons Unable to add two therapists to one appointment, latest pricing structure is far to expensive and unfair on very small businesses. Review Source SM Salina M. Director Higher Education Used the software for: 1-2 years ### "Fresha - free version review" November 12, 2024 4.0 I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way Pros That it has a free version with enough of the capability Cons The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!! Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Fresha It was because there was a free version available Review Source CR Chloe R. Nail technician Health, Wellness and Fitness Used the software for: 2+ years ### "Great app!!" February 27, 2025 3.0 Used for a good few years, just got too expensive so had to switch to a cheaper booking system Pros The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details Cons The extra fees for text messages & taking payment details. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Fresha Seemed the most practical and easy to use for my clients Review Source MS Mel S. Hairdressing manager Higher Education Used the software for: 1-2 years ### "Fuss Free version " December 1, 2024 4.0 It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend. Pros The free version is easy to use and not too limiting. Almost as good as a paid system Cons Hard to navigate to notes etc. lots of clicks to get to where you need to go. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) Free option for training facility. Loved kit on a but this provided a very similar service and it’s FREE!! Review Source AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Fresha Than The Rest!" January 23, 2025 5.0 Pros I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!! Cons I don’t have anything specific I don’t like about them. Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Joist](https://www.capterra.com/p/230138/Joist/) Reason for choosing Fresha I really liked the overall feel of Fresha way better. Review Source KL Kirsty L. Owner operator hairdressing salon Consumer Services Used the software for: 2+ years ### "Dissapointed long term foundational member" September 30, 2025 1.0 Dissapointing. Unfair and unsolicited charges. Missleading and deceptive conduct. Not to be trusted. Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring. Pros Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc Cons The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features. Review Source AT Andie T. Student Education Management Used the software for: 6-12 months ### "Great booking app" April 8, 2026 4.0 Pros Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support. Cons Fresha can have some bugs or issues in its booking system at times, including error messages or blank screens. Review Source JN Jessica N. Owner of Med Spa Consumer Services Used the software for: 2+ years ### "The best software for business owners " August 7, 2023 5.0 Love it. Pros The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app. Cons I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge. Reason for choosing Fresha I prefer simplicity and fresha was good with the overall appearance which is easier to use and on the eyes. I also like the updates are growing and getting better. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The ease and price range was definitely more comfortable to use. Review Source SE Sonia E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product " December 1, 2024 5.0 Pros Ease of use for both practitioner and client. Cons Soap notes are not available to write/chart. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Cost and was not as user friendly as Fresha. Review Source PL Paulina L. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great appointment app" March 5, 2025 5.0 Fantastic and would recommend it to everyone and will continue using it. Pros Uncomplicated and professional, it manages appointments via text messages. Cons Nothing. I like everything because it’s simple and easy to use. Review Source AF Amy F. Nail Tech Cosmetics Used the software for: 1-2 years ### "Brilliant." October 28, 2024 5.0 Very easy to use and clients to use for bookings. Pros How easy the app was to use and navigate. Cons I was struggling to process card payments Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Fresha was free to use and easier to use Review Source HM Heather M. Aesthetic Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha - easy to set up and use" October 30, 2024 4.0 Good - would recommend to small clinics. Pros Easy to add clients and appointments. Easy to set up. Cons It was more difficult to set up two clinic sites. Review Source AD Arran D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Fresha review" December 7, 2024 4.0 Generally a really positive experience, happy with the systems and it is very easy to set up for my clients Pros Simplicity of setting things up as well as the dashboard/ interface Cons The 20% fees is quite steep compared to other software's Review Source lK laura K. practice manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy customer" October 29, 2024 5.0 very happy able to see appts book and amend Pros can see all my appointments easily, including all future appointments Cons my only con would be that I would like it to link with my calendar Review Source LE Lauren E. Graphic and Communication Design Hospital & Health Care Used the software for: I used a free trial ### "An intutive system for all businesses." January 29, 2025 5.0 Pros The ease of booking appointments and scheduling them with services. Cons I haven't used the app so can't comment on that but nothing really to dislike about the desktop version. Seems to cover all bases. Review Source MM Megan M. Production Planner Pharmaceuticals Used the software for: 6-12 months ### "Great Concept & App, Needs more Users" September 3, 2024 4.0 Overall I found the app to be useful while living in an urban area as there can be so many places to choose from for different treatments, however, very few places in rural areas have signed up for the app Pros App is easy to use and has a good search function to help find what you're looking for Cons Lack of salons that are on the app, some other apps have more choice for places to book Review Source SC Stuart C. Warehouse manager Food Production Used the software for: I used a free trial ### "Easy to use, needs more customisation " September 11, 2024 3.0 The platform is easy and effective however it lacks customisation and customer service takes a while to respond. Pros This platform is easy to use and effective. It is also affordable in comparison to other softwares Cons Lack of customisation on SMS reminders and customer service took a while to respond to me Review Source CM Cheryl M. Owner Alternative Medicine Used the software for: 1-2 years ### "Good booking platform " September 7, 2024 4.0 It is a solid booking platform but only this Pros I used this for a while it’s easy to use doesn’t have lots of functions but does booking well Cons I personally wanted integrated crm which it doesn’t have Review Source EE Emily E. Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent System to book appointments and manage your salon" November 21, 2023 5.0 Great thank you, think I've covered everything in the feedback but thank you for all your hard work and friendly emails they are so appreciated. Pros Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way! Cons Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send. Review Source JA John A. Owner Cosmetics Used the software for: 2+ years ### "Very good but not perfect" June 5, 2022 4.0 We have used Fresha (Shedul) for over 4 years. The product has been consistently improved over the years and we are thankful for that. The booking process is really great. The product is (rightfully so) built for commission salons. We are not a commission salon and it would be great to have some reports and features that would work better for us. Unfortunately, as stated earlier there have been some recent updates that have made things more difficult. However, I would choose Fresha again and again. It has been an essential part of our business. Consistently working well for both our clients and our staff. Pros Uptime is great. Appointment booking is easy for the client online and also for our staff. Inventory management is good, though it could use some tweaking in the low stock/reordering process. Ability for customers to buy products and vouchers online is a plus. The iOS app is great. Credit card integration works great with our Fresha card terminal. Client reminders work very well. Reporting is really good. Lots of ways to get essential information in the report area. Cons Recently, there have been frequent updates to the platform that have created a more difficult checkout process. Flow was disrupted and essential parts of the POS process were put in hard to get areas making them easy to forget (ex. assigning staff member commissions on products). Bottom line, it takes more clicks to check a client out than it did before. Fresha payouts to our bank account are slow but consistent. This is a Fresha issue, not a bank issue. Fresha notifies you when they payout. The online store needs some work but I feel sure that will happen. There aren't enough shipping options for orders, sorting options for products, and modifier options for items. Clients can put in an invalid credit card number and still book an appointment even with no show/late cancellation protection turned on. This has happened several times in our shop and we have been unable to charge the no show fees because of invalid card numbers. Refunds to client credit cards are also charged a processing fee! Accidentally charge a client an incorrect amount? You'll be charged a fee for the wrong charge, for the refund and the correct charge. Not cool! Alternatives considered [Salonist](https://www.capterra.com/p/239848/Salonist/) Reason for choosing Fresha Price Review Source RT Rina T. Owner Consumer Services Used the software for: 2+ years ### "Realized they were stealing my tips!!" April 21, 2023 4.0 What started off free, became low fees, then they became high fees, and now I’m feeling like they are robbing me by stealing 20% from my tips and ge tax. I initially recommended this app to so many of my friends and businesses in the industry and left a stellar review for them. Currently looking for another system I can switch to. Pros Easy to use, somewhat customizable. Has an app and is also usable online. Cons \*Fresha takes a 20% “new client fee” on top of the 20 cents and the credit card processing fee. They say it’s for clients who found them through the fresha app but none of the clients I’ve asked actually found us through them. In fact no one even knew what fresha was. \* They take the 20% new client fee from the TOTAL AMOUNT CHARGED TO THE CLIENT. This means the GE TAX & TIPS TOO!!! I confronted them about this and they emailed back asking to make an appt for a phone call for them to go over the fees. Without answering my question. \*If you have existing clients and they make a profile through the fresha app, you’re getting charged 20%. \*If your client forgets their password and makes a new profile, you’re getting charged 20%.\*On top of that, if the client makes 2 profiles the system will not let you merge them. \*They charge a fee to hold the appt with a credit card. Yet, when the client no-shows and you charge the card it gets declined. So what’s the point of cc on file and all the fees if we can’t even charge them?? Review Source PH Paula H. Owner Entertainment Used the software for: 2+ years ### "Fresha is the calendar for me" August 2, 2024 5.0 Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues. Pros The ability to collect funds and create services and products that fit my business Cons The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Fresha Fees for fresha were cheaper than square. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) The fees for fresha was cheaper over square. 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