# Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fresha the right Spa solution for you? Explore 1444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Fresha Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AT Andie T StudentEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support.“ April 8, 2026 KL Kirsty L Owner operator hairdressing salonConsumer Services, Self-employedUsed the software for: More than 2 years. “Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.“ September 30, 2025 CN Catherine N Holistic TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms.“ July 18, 2025 PT Pamela T PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain.“ March 5, 2026 AM Anna M Owner, web developer, designerDesign, Self-employedUsed the software for: 1-2 years. “Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems).“ July 8, 2025 aS apPIERances S small owner - salonConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc)“ February 13, 2026 ML Mohini L Beauty therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “It saves time, keeps everything organised, and supports business growth.”“ January 7, 2026 EC Eleanor C Nail techHospitality, Self-employedUsed the software for: 6-12 months. “A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages.“ November 20, 2025 ## Showing most helpful reviews Showing 1-25 of 1444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy K. Company director Cosmetics Used the software for: 2+ years ### "Easy to use " December 14, 2023 5.0 The staff are all really helpful, the system is reliable and it’s really easy to use. Pros ease of use, online booking features and accessibility. Cons Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reliability, having a system cloud based and easy to access remotely and cost Review Source BP Bianca P. Owner Consumer Services Used the software for: Less than 6 months ### "Fresha review" September 20, 2025 5.0 Good software and easy to use. The value of the software doesn’t match the price point. Good reporting system as well. Pros Easy to set up with a simple interface. Scheduling notifications options are customizable, and good customer service. Cons Coat of service is a lot higher than other salon softwares, would like more options for customizing services. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Good reviews and promotional options when I signed up Review Source KL Kirsty L. Owner operator hairdressing salon Consumer Services Used the software for: 2+ years ### "Dissapointed long term foundational member" September 30, 2025 1.0 Dissapointing. Unfair and unsolicited charges. Missleading and deceptive conduct. Not to be trusted. Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring. Pros Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc Cons The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features. Review Source ML Mohini L. Beauty therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and Easy to Use" January 7, 2026 5.0 I’ve had a positive experience with Fresha it keeps my business organised and running smoothly. Fresha has been easy to use and helpful for managing bookings and clients. Pros Booking & payments easy, reduces no-shows with automated reminders, and helps attract new clients. It saves time, keeps everything organised, and supports business growth.” Cons While some features come with additional costs, Fresha remains easy to use and beneficial for day-to-day operations. Review Source SM Salina M. Director Higher Education Used the software for: 1-2 years ### "Fresha - free version review" November 12, 2024 4.0 I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way Pros That it has a free version with enough of the capability Cons The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!! Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Fresha It was because there was a free version available Review Source CR Chloe R. Nail technician Health, Wellness and Fitness Used the software for: 2+ years ### "Great app!!" February 27, 2025 3.0 Used for a good few years, just got too expensive so had to switch to a cheaper booking system Pros The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details Cons The extra fees for text messages & taking payment details. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Fresha Seemed the most practical and easy to use for my clients Review Source MS Mel S. Hairdressing manager Higher Education Used the software for: 1-2 years ### "Fuss Free version " December 1, 2024 4.0 It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend. Pros The free version is easy to use and not too limiting. Almost as good as a paid system Cons Hard to navigate to notes etc. lots of clicks to get to where you need to go. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) Free option for training facility. Loved kit on a but this provided a very similar service and it’s FREE!! Review Source DC Day C. Owner Retail Used the software for: 1-2 years ### "Read all the fine print for fees" October 3, 2024 1.0 Pros In the beginning it was great. The reminders were great. Cons However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks. They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment. Also any text you send as reminders are now billed. Its become very expensive. Alternatives considered [Iris](https://www.capterra.com/p/170110/Iris/) Reason for choosing Fresha It was free for lifetime. As a new user we were encouraged by free. Review Source Response from Fresha October 28, 2024 Hi Day, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Fresha Than The Rest!" January 23, 2025 5.0 Pros I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!! Cons I don’t have anything specific I don’t like about them. Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Joist](https://www.capterra.com/p/230138/Joist/) Reason for choosing Fresha I really liked the overall feel of Fresha way better. Review Source EK Erik K. Massage Therapist Medical Practice Used the software for: 6-12 months ### "Fresha's 'new client fee' policy feels unfair." October 12, 2025 2.0 While the fee is supposed to apply to first-time clients who find my services via the Fresha website, I'm being charged for customers who scan my in-store QR code to book. I've repeatedly inquired, as these are my existing clients or ones I've attracted independently, yet Fresha treats them as new clients sourced by them. Essentially, I feel I'm helping Fresha acquire new users rather than benefiting from their platform as intended. Pros They try to cooperate with their clients, and remain positive. Their application is easy to navigate. Cons I feel their policy regarding 'new client fees' is unfair. Fresha outline that a charge will be incurred for first time clients, who found my services via their website. I have inquried about this to Fresha several times, as I use their QR code at my store to allow my clients to book an appointment, however, I still get charged for those customers, as if they intially found my services through Fresha, though this is not the case. It seems I am aiding Fresha with gaining new customers, rather than myself receiving this benefit. Review Source Response from Fresha January 29, 2026 Hi Erik, Thank you for sharing your feedback. We understand why this situation feels challenging. To clarify, the new client fee only applies when a client books with your business for the first time through the marketplace. These fees should not apply to clients who book through your direct links, so long as they are correct. We would love to have a further look into this matter. If you could kindly reach out to us through hello@fresha.com, one of our team members will be in touch. Kind Regards, Fresha MR Maya R. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "System is Intuitive " November 26, 2023 5.0 I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air. Pros The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced. Cons Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them). Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Fresha Price, percentage for credit card processing (1% lower!!), the way the product worked Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive. Review Source JR Jessica R. Salon owner Cosmetics Used the software for: 2+ years ### "BADASS company and customer service!!" March 12, 2021 5.0 Pros We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO! Cons Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up! Alternatives considered [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Fresha Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!? Review Source CG Carly G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A nightmare transition" September 21, 2022 3.0 It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint. Pros I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well. Cons We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, \[SENSITIVE CONTENT\]. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Reason for choosing Fresha I liked their pricing and the initial demo call was great. Customer service evaporated after that, though. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite. Review Source SE Sonia E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product " December 1, 2024 5.0 Pros Ease of use for both practitioner and client. Cons Soap notes are not available to write/chart. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Cost and was not as user friendly as Fresha. Review Source VR Verified Reviewer Creative Arts and Crafts Used the software for: 1-2 years ### "salon schedule you can manage from fresha" October 16, 2024 5.0 it is really easy to use but little over price Pros Fresha is really easy to use and easy to manage the salon schedules for employers Cons Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service Review Source Response from Fresha October 28, 2024 Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team PH Paula H. Owner Entertainment Used the software for: 2+ years ### "Fresha is the calendar for me" August 2, 2024 5.0 Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues. Pros The ability to collect funds and create services and products that fit my business Cons The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Fresha Fees for fresha were cheaper than square. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) The fees for fresha was cheaper over square. Review Source BH Brooke H. Front desck Medical Practice Used the software for: Less than 6 months ### "My experience with Fresha" October 2, 2024 5.0 super easy to setup and edit. nice and clean and not confusin. Pros I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed. Cons I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order. Review Source Response from Fresha October 28, 2024 Hi Brooke, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team EC Emily C. Marketing Director Consumer Services Used the software for: 6-12 months ### "Great option for online booking" November 8, 2024 5.0 Overall, Fresha is a great option for a booking system for any company Pros This booking agent is very easy to use & is very versatile, and the ability to manage things on my phone is a huge bonus. Cons Not a huge deal, but the mobile app does not like to stay logged in, and can get frustrating when trying to do something quickly Review Source AC Alex C. Customer insights Financial Services Used the software for: 2+ years ### "Fresha Review" October 4, 2024 5.0 Very good use it for many services personally Pros I am able to book appointments through fresh easily and get reminders Cons It sometimes logs me out and doesn't keep me signed in Review Source Response from Fresha October 28, 2024 Hi Alex, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team SC Stuart C. Warehouse manager Food Production Used the software for: I used a free trial ### "Easy to use, needs more customisation " September 11, 2024 3.0 The platform is easy and effective however it lacks customisation and customer service takes a while to respond. Pros This platform is easy to use and effective. It is also affordable in comparison to other softwares Cons Lack of customisation on SMS reminders and customer service took a while to respond to me Review Source BC Billie C. Marketing coordinator Marketing and Advertising Used the software for: I used a free trial ### "Booking made easy, concerns with customer service " August 26, 2024 4.0 Makes booking online easy however I wish there was better customer service Pros The platform is easy to use and has lots of features that improve online booking Cons The customer service isn’t the best in responding promptly Review Source AA Adriana A. customer service Consumer Goods Used the software for: Less than 6 months ### "I love Fresha." August 13, 2024 5.0 My overall experience is going great and I love Fresha. Pros I absolutely love everything about Fresha. Cons I do not have like least about Fresh at all. Review Source cC cho C. ceo Food & Beverages Used the software for: 6-12 months ### "I am currently using it and am satisfied with it." July 1, 2024 5.0 Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management. Pros It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy. It is also convenient to automatically send SMS notifications to customers. Cons There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper. Review Source VR Verified Reviewer Designer Design Used the software for: 1-2 years ### "Easy to make reservations from the website " June 9, 2024 4.0 Pros It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app. Cons It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great Review Source PM Phoebe M. Physiotherapist / Sports Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fresha solves a lot of Small business online scheduling issues!!" June 1, 2023 4.0 Good so far, I have had a hiccup but that was essentially my own fault. I moved from another online sheduling system and I just assumed it was a similar set up. Fresha is much easier, but where I have changed system I am having to adapt and learn this new layout. Pros Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own. Cons I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.