# Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fresha the right Salon solution for you? Explore 1446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1446) [View alternatives](https://www.capterra.com/p/142138/Shedul-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Fresha Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AT Andie T StudentEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support.“ April 8, 2026 KL Kirsty L Owner operator hairdressing salonConsumer Services, Self-employedUsed the software for: More than 2 years. “Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.“ September 30, 2025 CN Catherine N Holistic TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms.“ July 18, 2025 PT Pamela T PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain.“ March 5, 2026 AM Anna M Owner, web developer, designerDesign, Self-employedUsed the software for: 1-2 years. “Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems).“ July 8, 2025 aS apPIERances S small owner - salonConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc)“ February 13, 2026 ML Mohini L Beauty therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “It saves time, keeps everything organised, and supports business growth.”“ January 7, 2026 CB Catherine B Business owner an aesthetician.Cosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “They deserve a commission for that but our client called us and asked us to cancel her appointment in which we did so. And apparently their policy is we need to ask the client to go and cancel online???“ January 31, 2026 ## Showing most helpful reviews Showing 1-25 of 1446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy K. Company director Cosmetics Used the software for: 2+ years ### "Easy to use " December 14, 2023 5.0 The staff are all really helpful, the system is reliable and it’s really easy to use. Pros ease of use, online booking features and accessibility. Cons Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reliability, having a system cloud based and easy to access remotely and cost Review Source JS John S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha in no longer "Free"" July 13, 2025 4.0 It has helped our business dramatically I now have immediate and total control of my finances. We have recently started using the marketing functionallity and it is impressive. Pros It has great functionality and up until recently it was "Free" The functionality is probably the richest of any other Software in the Beauty industry and this is the reason that it often referred to as the world's #1 booking software. It is very user friendly and easy to set up and maintain. The Reporting even in the core system is more than adequate. The Help Center and Knowledge base are brilliant and there are abundant videos on Youtube to help one set up all functionality. Cons Fresha has built its reputation and user base on the premise that it was "Free"software. However over time they have slowly removed some of the "Free" functionality and started charging. One example being the calculation of Commission which was incorporated into the Payroll module that is not compatible in South Africa. In addition On-line payments which is a must in our indusrty is not available locally. Now giving a full ONE months notice they will start to charge a monthly subscriptions from 1st August 2025 for core features at R90 per person available for bookings. Unfortunately as the software and your data is held in the cloud you will no longer have access after this date. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Fresha ESPonline (Not in list) Functionality in Fresha was much better and Fresha was Free Review Source PT Pamela T. President Cosmetics Used the software for: 1-2 years ### "Buyer’s Remorse " March 5, 2026 3.0 It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product \[sensitive content hidden\] and tech support. Pros Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses Cons No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Cost and appeared simplistic xxxxxxxxxxx Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Cost and simplicity of the System. Xxxxx Review Source VR Veornica R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very neat Salon booking system" June 10, 2025 4.0 We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person Review Source SM Salina M. Director Higher Education Used the software for: 1-2 years ### "Fresha - free version review" November 12, 2024 4.0 I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way Pros That it has a free version with enough of the capability Cons The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!! Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Fresha It was because there was a free version available Review Source CR Chloe R. Nail technician Health, Wellness and Fitness Used the software for: 2+ years ### "Great app!!" February 27, 2025 3.0 Used for a good few years, just got too expensive so had to switch to a cheaper booking system Pros The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details Cons The extra fees for text messages & taking payment details. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Fresha Seemed the most practical and easy to use for my clients Review Source MS Mel S. Hairdressing manager Higher Education Used the software for: 1-2 years ### "Fuss Free version " December 1, 2024 4.0 It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend. Pros The free version is easy to use and not too limiting. Almost as good as a paid system Cons Hard to navigate to notes etc. lots of clicks to get to where you need to go. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) Free option for training facility. Loved kit on a but this provided a very similar service and it’s FREE!! Review Source AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Fresha Than The Rest!" January 23, 2025 5.0 Pros I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!! Cons I don’t have anything specific I don’t like about them. Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Joist](https://www.capterra.com/p/230138/Joist/) Reason for choosing Fresha I really liked the overall feel of Fresha way better. Review Source KL Kirsty L. Owner operator hairdressing salon Consumer Services Used the software for: 2+ years ### "Dissapointed long term foundational member" September 30, 2025 1.0 Dissapointing. Unfair and unsolicited charges. Missleading and deceptive conduct. Not to be trusted. Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring. Pros Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc Cons The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features. Review Source EK Erik K. Massage Therapist Medical Practice Used the software for: 6-12 months ### "Fresha's 'new client fee' policy feels unfair." October 12, 2025 2.0 While the fee is supposed to apply to first-time clients who find my services via the Fresha website, I'm being charged for customers who scan my in-store QR code to book. I've repeatedly inquired, as these are my existing clients or ones I've attracted independently, yet Fresha treats them as new clients sourced by them. Essentially, I feel I'm helping Fresha acquire new users rather than benefiting from their platform as intended. Pros They try to cooperate with their clients, and remain positive. Their application is easy to navigate. Cons I feel their policy regarding 'new client fees' is unfair. Fresha outline that a charge will be incurred for first time clients, who found my services via their website. I have inquried about this to Fresha several times, as I use their QR code at my store to allow my clients to book an appointment, however, I still get charged for those customers, as if they intially found my services through Fresha, though this is not the case. It seems I am aiding Fresha with gaining new customers, rather than myself receiving this benefit. Review Source Response from Fresha January 29, 2026 Hi Erik, Thank you for sharing your feedback. We understand why this situation feels challenging. To clarify, the new client fee only applies when a client books with your business for the first time through the marketplace. These fees should not apply to clients who book through your direct links, so long as they are correct. We would love to have a further look into this matter. If you could kindly reach out to us through hello@fresha.com, one of our team members will be in touch. Kind Regards, Fresha CW Carley W. Spa owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly highly recommend fresha! Just try it out, you'll thank me later!" October 28, 2022 5.0 Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses! Pros I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine. Cons There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Fresha I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist. Review Source KW Kay W. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha should be protecting business owner of theft of service" October 19, 2024 1.0 Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money. Pros Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha. Cons Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her. Review Source Response from Fresha October 28, 2024 Hi Kay, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team AF Amy F. Nail Tech Cosmetics Used the software for: 1-2 years ### "Brilliant." October 28, 2024 5.0 Very easy to use and clients to use for bookings. Pros How easy the app was to use and navigate. Cons I was struggling to process card payments Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Fresha was free to use and easier to use Review Source SG Sami-jane G. Salon owner Health, Wellness and Fitness Used the software for: 1-2 years ### "FRESHA or not " November 1, 2024 3.0 When I first used it, it was good value then little charges came in. Bit it was easy to use Pros Easy to use, for myself and clients, I liked the text message reminder Cons The rising costs, just little things adding on here and there Review Source PL Paulina L. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great appointment app" March 5, 2025 5.0 Fantastic and would recommend it to everyone and will continue using it. Pros Uncomplicated and professional, it manages appointments via text messages. Cons Nothing. I like everything because it’s simple and easy to use. Review Source AD Arran D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Fresha review" December 7, 2024 4.0 Generally a really positive experience, happy with the systems and it is very easy to set up for my clients Pros Simplicity of setting things up as well as the dashboard/ interface Cons The 20% fees is quite steep compared to other software's Review Source VR Verified Reviewer founder E-Learning Used the software for: I used a free trial ### "Disappointing service" December 2, 2024 1.0 I took a chance to see if fresha could be the solution I needed. Overall I am greatly disappointed both by the features and the customer support received. Pros I did not get to use this product for long before realising it would not be suitable for my business needs Cons Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical. Review Source PH Paula H. Owner Entertainment Used the software for: 2+ years ### "Fresha is the calendar for me" August 2, 2024 5.0 Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues. Pros The ability to collect funds and create services and products that fit my business Cons The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Fresha Fees for fresha were cheaper than square. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) The fees for fresha was cheaper over square. Review Source SC Stuart C. Warehouse manager Food Production Used the software for: I used a free trial ### "Easy to use, needs more customisation " September 11, 2024 3.0 The platform is easy and effective however it lacks customisation and customer service takes a while to respond. Pros This platform is easy to use and effective. It is also affordable in comparison to other softwares Cons Lack of customisation on SMS reminders and customer service took a while to respond to me Review Source AA Adriana A. customer service Consumer Goods Used the software for: Less than 6 months ### "I love Fresha." August 13, 2024 5.0 My overall experience is going great and I love Fresha. Pros I absolutely love everything about Fresha. Cons I do not have like least about Fresh at all. Review Source BC Billie C. Marketing coordinator Marketing and Advertising Used the software for: I used a free trial ### "Booking made easy, concerns with customer service " August 26, 2024 4.0 Makes booking online easy however I wish there was better customer service Pros The platform is easy to use and has lots of features that improve online booking Cons The customer service isn’t the best in responding promptly Review Source VF Valerie F. Owner Cosmetics Used the software for: 2+ years ### "Use with caution" July 24, 2023 2.0 I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take. Pros Very simple for people that just need a basic software Cons Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd. Reason for choosing Fresha I thought the cost would be lower, but turns out it's much higher. Review Source MS Malary S. Hairstylist Consumer Services Used the software for: 6-12 months ### "Good value and Affordable Scheduling Software" December 25, 2022 4.0 Overall, my experience has been okay. I had used better scheduling apps but it is a very seamless experience for my clients, just not one on my end. That being said, it still does the basic functions and has all the features needed to run an appointment-based business. Once you get the hang of it, it becomes easier to use. Pros I like the price and rates of this software. It is much cheaper than other softwares and it is a great option for beginner beauticians as well as smaller salon teams. Cons I least liked the calendar and initial set up of the app. It is very time consuming because it is not seamless when you first set it up. What I did not like about the calendar was it is hard to set up hours on specific days or adjust your schedule. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I wanted to try something new out. Review Source LV Laura V. Nail Technician Health, Wellness and Fitness Used the software for: 2+ years ### "The best online booking system" October 28, 2021 5.0 I love using Fresha and I always recommend them to other salon owners looking for a great online booking experience. Pros Fresha is super easy to use. Has all the features that I am looking for. They are always introducing new features. The customer service team are quick to respond and the emails feel very personalised and not automated. It actually feels like you are having a conversation with a person and not a robot. The Reps are awesome and located here in Australia. Cons There’s nothing I don’t like. Th reason I say this is because they are continually introducing new features. Sure there are a few things that I require that aren’t available. But maybe soon they will be implemented. If not there are ways to work around it. Review Source RH Richard H. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "The system does not work well" October 4, 2022 2.0 Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too. Pros Fresha is affordable compared to many other similar systems. Cons The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Fresha had Reserve With Google as an option Review Source Similar Products Featured ## Related categories [Salon](https://www.capterra.com/salon-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.