--- title: "Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fresha the right Massage Therapy solution for you? Explore 1447 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142138/Shedul-com/reviews/" page_type: "reviews" language: "en" --- Fresha 4.8 (1447) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Fresha Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AT Andie T StudentEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support.“ April 8, 2026 KL Kirsty L Owner operator hairdressing salonConsumer Services, Self-employedUsed the software for: More than 2 years. “Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.“ September 30, 2025 Maria P Accessories DesignerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “A must have for any independent business owner - it is so easy for a client to use and to have a clear overview on what a business can offer.“ June 24, 2026 PT Pamela T PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain.“ March 5, 2026 YA Yousef A OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “User interface is very good easy to use, calendar options and clear ways to mange the calendar.“ May 16, 2026 aS apPIERances S small owner - salonConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc)“ February 13, 2026 CN Catherine N Holistic TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms.“ July 18, 2025 AK ADAM K Hair stylistCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently.“ October 18, 2024 ## Showing most helpful reviews Showing 1-25 of 1447 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy K. Company director Cosmetics Used the software for: 2+ years ### "Easy to use " December 14, 2023 5.0 The staff are all really helpful, the system is reliable and it’s really easy to use. Pros ease of use, online booking features and accessibility. Cons Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reliability, having a system cloud based and easy to access remotely and cost Review Source MS Mel S. Hairdressing manager Higher Education Used the software for: 1-2 years ### "Fuss Free version " December 1, 2024 4.0 It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend. Pros The free version is easy to use and not too limiting. Almost as good as a paid system Cons Hard to navigate to notes etc. lots of clicks to get to where you need to go. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) Free option for training facility. Loved kit on a but this provided a very similar service and it’s FREE!! Review Source PT Pamela T. President Cosmetics Used the software for: 1-2 years ### "Buyer’s Remorse " March 5, 2026 3.0 It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product \[sensitive content hidden\] and tech support. Pros Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses Cons No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Cost and appeared simplistic xxxxxxxxxxx Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Cost and simplicity of the System. Xxxxx Review Source VR Verified Reviewer Accessories Designer Retail Used the software for: 1-2 years ### "A must have for any business" June 24, 2026 5.0 A must have for any independent business owner - it is so easy for a client to use and to have a clear overview on what a business can offer. Booking appointments has never been easier! Pros I use this as a client, and it is so easy and painless to use, I can't imagine not using it at all. I owed my nail technician extra money, and I was able to tip through the app instead of having to mess around with going in and using card machines. It also updates my appointments and keeps them all in one place, so they're easy to view and manage. Cons I initially struggled to find services that I wanted in my area, but this is no longer an issue after recent Fresha updates which make the app extremely easy and convenient to use. I wish more businesses used it! Review Source AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Fresha Than The Rest!" January 23, 2025 5.0 Pros I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!! Cons I don’t have anything specific I don’t like about them. Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Joist](https://www.capterra.com/p/230138/Joist/) Reason for choosing Fresha I really liked the overall feel of Fresha way better. Review Source CR Chloe R. Nail technician Health, Wellness and Fitness Used the software for: 2+ years ### "Great app!!" February 27, 2025 3.0 Used for a good few years, just got too expensive so had to switch to a cheaper booking system Pros The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details Cons The extra fees for text messages & taking payment details. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Fresha Seemed the most practical and easy to use for my clients Review Source SM Salina M. Director Higher Education Used the software for: 1-2 years ### "Fresha - free version review" November 12, 2024 4.0 I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way Pros That it has a free version with enough of the capability Cons The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!! Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Fresha It was because there was a free version available Review Source SP Suphotjana P. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good software, but!" April 21, 2026 3.0 Overall, it has been a good experience, but with the new pricing structure in place I am now looking to move to other (cheaper) products, as this is now far to expensive for myself as a small business owner. Pros Very easy to use interface, good options for customisation, easy to set up schedules and services. Good online help features, lots of 'how to' videos online. Cons Unable to add two therapists to one appointment, latest pricing structure is far to expensive and unfair on very small businesses. Review Source ML Mohini L. Beauty therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable and Easy to Use" January 7, 2026 5.0 I’ve had a positive experience with Fresha it keeps my business organised and running smoothly. Fresha has been easy to use and helpful for managing bookings and clients. Pros Booking & payments easy, reduces no-shows with automated reminders, and helps attract new clients. It saves time, keeps everything organised, and supports business growth.” Cons While some features come with additional costs, Fresha remains easy to use and beneficial for day-to-day operations. Review Source MC Melissa C. Beauty therapist Cosmetics Used the software for: 1-2 years ### "Fresha review " November 5, 2025 5.0 It was really good, really easy to book clients in and navigate. The app was really easy to use aswell Pros How easy it is to book my clients in and how easy it was to create your own products/menu of services Cons I didn’t like how they said they wouldn’t charge but are now charging for Fresha but I understand why Review Source CW Carley W. Spa owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly highly recommend fresha! Just try it out, you'll thank me later!" October 28, 2022 5.0 Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses! Pros I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine. Cons There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Fresha I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist. Review Source SA Sable A. Salon Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Place to Start " December 19, 2023 3.0 Pros It was easy backend to use and update. It also has a free option Cons There was a constant issue with clients booking online and it caused confusion for my guests Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha It was free to use and seemed also very easy. In the begin Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly Review Source SE Sonia E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product " December 1, 2024 5.0 Pros Ease of use for both practitioner and client. Cons Soap notes are not available to write/chart. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Cost and was not as user friendly as Fresha. Review Source MA Mia A. Recruitment Coordinator Telecommunications Used the software for: 6-12 months ### "Fresha is a one of a kind! " January 27, 2025 5.0 Love it! Makes it much easier to manage time slots. Pros The fact that the client can manage their own appointment slots, very easy to cancel, book or move the times! Cons Honestly there's nothing I dislike about Fresha. I love to use it both professionally and personally. Review Source AF Amy F. Nail Tech Cosmetics Used the software for: 1-2 years ### "Brilliant." October 28, 2024 5.0 Very easy to use and clients to use for bookings. Pros How easy the app was to use and navigate. Cons I was struggling to process card payments Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Fresha was free to use and easier to use Review Source HM Heather M. Aesthetic Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha - easy to set up and use" October 30, 2024 4.0 Good - would recommend to small clinics. Pros Easy to add clients and appointments. Easy to set up. Cons It was more difficult to set up two clinic sites. Review Source LE Lauren E. Graphic and Communication Design Hospital & Health Care Used the software for: I used a free trial ### "An intutive system for all businesses." January 29, 2025 5.0 Pros The ease of booking appointments and scheduling them with services. Cons I haven't used the app so can't comment on that but nothing really to dislike about the desktop version. Seems to cover all bases. Review Source LG Lyneta G. Assistant Cosmetics Used the software for: I used a free trial ### "Great Service - Easy to use" November 14, 2024 5.0 Excellent - would recommend as its user friendly Pros Easy to use - and has the features required. Cons No complaints at this time - I think its a well designed service Review Source CK Chelcie K. Business Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Fresha for appointment keeping " October 11, 2024 4.0 Overall I like the use of what’s it’s for. It keeps my current and past appointments which is handy to view. Pros I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms. Cons I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view. Review Source Response from Fresha October 28, 2024 Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! If you ever have any questions about how to use your Fresha account or feedback about our platform, please feel free to reach out to us directly at hello@fresha.com. Kindest regards, The Fresha Team MS Malary S. Hairstylist Consumer Services Used the software for: 6-12 months ### "Good value and Affordable Scheduling Software" December 25, 2022 4.0 Overall, my experience has been okay. I had used better scheduling apps but it is a very seamless experience for my clients, just not one on my end. That being said, it still does the basic functions and has all the features needed to run an appointment-based business. Once you get the hang of it, it becomes easier to use. Pros I like the price and rates of this software. It is much cheaper than other softwares and it is a great option for beginner beauticians as well as smaller salon teams. Cons I least liked the calendar and initial set up of the app. It is very time consuming because it is not seamless when you first set it up. What I did not like about the calendar was it is hard to set up hours on specific days or adjust your schedule. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I wanted to try something new out. Review Source LV Laura V. Nail Technician Health, Wellness and Fitness Used the software for: 2+ years ### "The best online booking system" October 28, 2021 5.0 I love using Fresha and I always recommend them to other salon owners looking for a great online booking experience. Pros Fresha is super easy to use. Has all the features that I am looking for. They are always introducing new features. The customer service team are quick to respond and the emails feel very personalised and not automated. It actually feels like you are having a conversation with a person and not a robot. The Reps are awesome and located here in Australia. Cons There’s nothing I don’t like. Th reason I say this is because they are continually introducing new features. Sure there are a few things that I require that aren’t available. But maybe soon they will be implemented. If not there are ways to work around it. Review Source RH Richard H. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "The system does not work well" October 4, 2022 2.0 Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too. Pros Fresha is affordable compared to many other similar systems. Cons The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Fresha had Reserve With Google as an option Review Source BC Belinda C. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic system for any business!" January 24, 2023 5.0 It’s fantastic, have recommended it to many and had some friends sign up over the last few years. You can modify your system to be as simple or complicated as you want to with treatments, services, products, commission for staff, reminders, text or email promotions honestly the perks are endless! Pros Fresha is a fantastic program and I have been using it now for over 2 years. I have been very happy with the system since moving over from Timely. I have contacted customer service a few times and they have always been amazingly accommodating. Cons I only have one little bit of feedback, it would be great to be able to select some Treatments being only available on certain days but all in all great program. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Cheaper fees Review Source FP Freddy P. Barber/owner Cosmetics Used the software for: 2+ years ### "One of the best systems to grow your business!" September 27, 2023 5.0 Our experience with Fresha has been great and has helped us grow our business, thanks to \[sensitive content hidden\] who is always there to answer any questions we have! Pros Integration with out previous processing system was very easy with the help of our Fresha agent, campaigns are a great feature as well as the updates Fresha is frequently coming up with. Cons Don’t like that they don’t provide a physical gift card to give to the client that wants to gift a family or friend. Reason for choosing Fresha Fresha has more features. Review Source LJ Lindsey J. Massage therapist Consumer Services Used the software for: 1-2 years ### "Fresher is easy to use as a first time business and complex enough for larger businesses." December 27, 2022 5.0 Really super with no issues or complaints. Would recommend to any first time business owners. Pros I like that you can have as many employees as you need on the system and the booking in regard to this is super easy and straightforward with no mistakes. Details are stored carefully and the customer has two points of contact, both the fresher team and the business using fresher. It's completely safe and easy for all ages to use with perfect reminders to clients. The review system is also great with customers being able to check you out properly. Cons The price of the new client fee, this is fairly high but obviously is only a 1 time payment. 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