# Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Fresha the right Medical Spa solution for you? Explore 1445 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142138/Shedul-com/reviews

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Fresha

4.8 (1445)

[View alternatives](https://www.capterra.com/p/142138/Shedul-com/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 9th, 2026

# Reviews of Fresha

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

AT

Andie T

StudentEducation Management, 51 - 200 employeesUsed the software for: 6-12 months.

“Fresha is easy to use as a customer, including booking, modifying appointments, getting reminder notifications, and providing customer support.“

April 8, 2026

KL

Kirsty L

Owner operator hairdressing salonConsumer Services, Self-employedUsed the software for: More than 2 years.

“Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.“

September 30, 2025

CN

Catherine N

Holistic TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years.

“Their policies seem designed to protect their revenue—not their users. If you value fairness, transparency, and responsive support, I’d strongly recommend exploring other platforms.“

July 18, 2025

PT

Pamela T

PresidentCosmetics, 2 - 10 employeesUsed the software for: 1-2 years.

“They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain.“

March 5, 2026

AM

Anna M

Owner, web developer, designerDesign, Self-employedUsed the software for: 1-2 years.

“Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems).“

July 8, 2025

aS

apPIERances S

small owner - salonConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc)“

February 13, 2026

ML

Mohini L

Beauty therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“It saves time, keeps everything organised, and supports business growth.”“

January 7, 2026

EC

Eleanor C

Nail techHospitality, Self-employedUsed the software for: 6-12 months.

“A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages.“

November 20, 2025

## Showing most helpful reviews

Showing 1-25 of 1445 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Lucy K.  
Company director  
Cosmetics  
Used the software for: 2+ years

### "Easy to use "

December 14, 2023

5.0

The staff are all really helpful, the system is reliable and it’s really easy to use.

Pros

ease of use, online booking features and accessibility.

Cons

Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.

Switched from

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)

Reliability, having a system cloud based and easy to access remotely and cost

Review Source

VR

Veornica R.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very neat Salon booking system"

June 10, 2025

4.0

We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to .

Pros

I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed.

Cons

We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request.

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person

Review Source

KL

Kirsty L.  
Owner operator hairdressing salon  
Consumer Services  
Used the software for: 2+ years

### "Dissapointed long term foundational member"

September 30, 2025

1.0

Dissapointing. Unfair and unsolicited charges. Missleading and deceptive conduct. Not to be trusted. Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring.

Pros

Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc

Cons

The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features.

Review Source

ML

Mohini L.  
Beauty therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Reliable and Easy to Use"

January 7, 2026

5.0

I’ve had a positive experience with Fresha it keeps my business organised and running smoothly. Fresha has been easy to use and helpful for managing bookings and clients.

Pros

Booking & payments easy, reduces no-shows with automated reminders, and helps attract new clients. It saves time, keeps everything organised, and supports business growth.”

Cons

While some features come with additional costs, Fresha remains easy to use and beneficial for day-to-day operations.

Review Source

BP

Bianca P.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Fresha review"

September 20, 2025

5.0

Good software and easy to use. The value of the software doesn’t match the price point. Good reporting system as well.

Pros

Easy to set up with a simple interface. Scheduling notifications options are customizable, and good customer service.

Cons

Coat of service is a lot higher than other salon softwares, would like more options for customizing services.

Alternatives considered

[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)

Reason for choosing Fresha

Good reviews and promotional options when I signed up

Review Source

SM

Salina M.  
Director  
Higher Education  
Used the software for: 1-2 years

### "Fresha - free version review"

November 12, 2024

4.0

I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way

Pros

That it has a free version with enough of the capability

Cons

The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!!

Alternatives considered

[Timely](https://www.capterra.com/p/142756/Timely/)

Reason for choosing Fresha

It was because there was a free version available

Review Source

CR

Chloe R.  
Nail technician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great app!!"

February 27, 2025

3.0

Used for a good few years, just got too expensive so had to switch to a cheaper booking system

Pros

The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details

Cons

The extra fees for text messages & taking payment details.

Alternatives considered

[Booksy Biz](https://www.capterra.com/p/142741/Booksy/)

Reason for choosing Fresha

Seemed the most practical and easy to use for my clients

Review Source

MS

Mel S.  
Hairdressing manager  
Higher Education  
Used the software for: 1-2 years

### "Fuss Free version "

December 1, 2024

4.0

It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend.

Pros

The free version is easy to use and not too limiting. Almost as good as a paid system

Cons

Hard to navigate to notes etc. lots of clicks to get to where you need to go.

Switched from

[Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/)

Free option for training facility. Loved kit on a but this provided a very similar service and it’s FREE!!

Review Source

DC

Day C.  
Owner  
Retail  
Used the software for: 1-2 years

### "Read all the fine print for fees"

October 3, 2024

1.0

Pros

In the beginning it was great. The reminders were great.

Cons

However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks. They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment. Also any text you send as reminders are now billed. Its become very expensive.

Alternatives considered

[Iris](https://www.capterra.com/p/170110/Iris/)

Reason for choosing Fresha

It was free for lifetime. As a new user we were encouraged by free.

Review Source

Response from Fresha

October 28, 2024

Hi Day, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team

EK

Erik K.  
Massage Therapist  
Medical Practice  
Used the software for: 6-12 months

### "Fresha's 'new client fee' policy feels unfair."

October 12, 2025

2.0

While the fee is supposed to apply to first-time clients who find my services via the Fresha website, I'm being charged for customers who scan my in-store QR code to book. I've repeatedly inquired, as these are my existing clients or ones I've attracted independently, yet Fresha treats them as new clients sourced by them. Essentially, I feel I'm helping Fresha acquire new users rather than benefiting from their platform as intended.

Pros

They try to cooperate with their clients, and remain positive. Their application is easy to navigate.

Cons

I feel their policy regarding 'new client fees' is unfair. Fresha outline that a charge will be incurred for first time clients, who found my services via their website. I have inquried about this to Fresha several times, as I use their QR code at my store to allow my clients to book an appointment, however, I still get charged for those customers, as if they intially found my services through Fresha, though this is not the case. It seems I am aiding Fresha with gaining new customers, rather than myself receiving this benefit.

Review Source

Response from Fresha

January 29, 2026

Hi Erik, Thank you for sharing your feedback. We understand why this situation feels challenging. To clarify, the new client fee only applies when a client books with your business for the first time through the marketplace. These fees should not apply to clients who book through your direct links, so long as they are correct. We would love to have a further look into this matter. If you could kindly reach out to us through hello@fresha.com, one of our team members will be in touch. Kind Regards, Fresha

MR

Maya R.  
CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "System is Intuitive "

November 26, 2023

5.0

I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Pros

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Cons

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

Reason for choosing Fresha

Price, percentage for credit card processing (1% lower!!), the way the product worked

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Review Source

JR

Jessica R.  
Salon owner  
Cosmetics  
Used the software for: 2+ years

### "BADASS company and customer service!!"

March 12, 2021

5.0

Pros

We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO!

Cons

Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up!

Alternatives considered

[Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

Reason for choosing Fresha

Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE!

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!?

Review Source

CG

Carly G.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A nightmare transition"

September 21, 2022

3.0

It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.

Pros

I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.

Cons

We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, \[SENSITIVE CONTENT\].

Alternatives considered

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/)

Reason for choosing Fresha

I liked their pricing and the initial demo call was great. Customer service evaporated after that, though.

Switched from

[Mangomint](https://www.capterra.com/p/187593/Mangomint/)

Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite.

Review Source

SE

Sonia E.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent product "

December 1, 2024

5.0

Pros

Ease of use for both practitioner and client.

Cons

Soap notes are not available to write/chart.

Switched from

[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Cost and was not as user friendly as Fresha.

Review Source

VR

Verified Reviewer  
Creative  
Arts and Crafts  
Used the software for: 1-2 years

### "salon schedule you can manage from fresha"

October 16, 2024

5.0

it is really easy to use but little over price

Pros

Fresha is really easy to use and easy to manage the salon schedules for employers

Cons

Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service

Review Source

Response from Fresha

October 28, 2024

Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team

HM

Heather M.  
Aesthetic Doctor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fresha - easy to set up and use"

October 30, 2024

4.0

Good - would recommend to small clinics.

Pros

Easy to add clients and appointments. Easy to set up.

Cons

It was more difficult to set up two clinic sites.

Review Source

CK

Chelcie K.  
Business Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Fresha for appointment keeping "

October 11, 2024

4.0

Overall I like the use of what’s it’s for. It keeps my current and past appointments which is handy to view.

Pros

I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms.

Cons

I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view.

Review Source

Response from Fresha

October 28, 2024

Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! If you ever have any questions about how to use your Fresha account or feedback about our platform, please feel free to reach out to us directly at hello@fresha.com. Kindest regards, The Fresha Team

BH

Brooke H.  
Front desck  
Medical Practice  
Used the software for: Less than 6 months

### "My experience with Fresha"

October 2, 2024

5.0

super easy to setup and edit. nice and clean and not confusin.

Pros

I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed.

Cons

I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order.

Review Source

Response from Fresha

October 28, 2024

Hi Brooke, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team

lK

laura K.  
practice manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Happy customer"

October 29, 2024

5.0

very happy able to see appts book and amend

Pros

can see all my appointments easily, including all future appointments

Cons

my only con would be that I would like it to link with my calendar

Review Source

VR

Verified Reviewer  
founder  
E-Learning  
Used the software for: I used a free trial

### "Disappointing service"

December 2, 2024

1.0

I took a chance to see if fresha could be the solution I needed. Overall I am greatly disappointed both by the features and the customer support received.

Pros

I did not get to use this product for long before realising it would not be suitable for my business needs

Cons

Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical.

Review Source

MM

Megan M.  
Production Planner  
Pharmaceuticals  
Used the software for: 6-12 months

### "Great Concept & App, Needs more Users"

September 3, 2024

4.0

Overall I found the app to be useful while living in an urban area as there can be so many places to choose from for different treatments, however, very few places in rural areas have signed up for the app

Pros

App is easy to use and has a good search function to help find what you're looking for

Cons

Lack of salons that are on the app, some other apps have more choice for places to book

Review Source

AA

Adriana A.  
customer service  
Consumer Goods  
Used the software for: Less than 6 months

### "I love Fresha."

August 13, 2024

5.0

My overall experience is going great and I love Fresha.

Pros

I absolutely love everything about Fresha.

Cons

I do not have like least about Fresh at all.

Review Source

LE

Lauren E.  
Graphic and Communication Design  
Hospital & Health Care  
Used the software for: I used a free trial

### "An intutive system for all businesses."

January 29, 2025

5.0

Pros

The ease of booking appointments and scheduling them with services.

Cons

I haven't used the app so can't comment on that but nothing really to dislike about the desktop version. Seems to cover all bases.

Review Source

SN

Sylla N.  
Artist  
Arts and Crafts  
Used the software for: I used a free trial

### "Fresha Review"

June 3, 2024

5.0

I enjoyed the platform and the appointments that followed it.

Pros

I enjoyed Fresha’s calendar and scheduling sections.

Cons

I felt like the product was somewhat busy, but still very organized for being so.

Review Source

PM

Phoebe M.  
Physiotherapist / Sports Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Fresha solves a lot of Small business online scheduling issues!!"

June 1, 2023

4.0

Good so far, I have had a hiccup but that was essentially my own fault. I moved from another online sheduling system and I just assumed it was a similar set up. Fresha is much easier, but where I have changed system I am having to adapt and learn this new layout.

Pros

Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own.

Cons

I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time.

Review Source

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