# Page 2 | Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Fresha the right Yoga Studio solution for you? Explore 1443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Fresha ## Showing most helpful reviews Showing 26-50 of 1443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Catherine B. Business owner an aesthetician. Cosmetics Used the software for: 2+ years ### "Where is customer service as a business beware" January 31, 2026 1.0 The worst customer experience I have ever experienced as a business First of all, we already pay $72 a month just for an online booking system with four users -the system only emails And texts our clients we have no additional services so how a company charges that to begin is insane I called them today because we got a $15 fee for a customer booking through the fresha market marketplace app which I understand. They deserve a commission for that but our client called us and asked us to cancel her appointment in which we did so. And apparently their policy is we need to ask the client to go and cancel online??? As a business owner, how do we just tell our client to do with themselves? The client calls for a reason something has come up there’s an emergency whatever the reason is we shouldn’t have to resort to tell our clients to go and do it Their selves. I called customer service and asked for a refund. They would not do it, they told me that was their policy. I will be cancelling my whole debit system and booking system with my salon with this company they like to charge everything that they absolutely can and there’s definitely just as good other companies out there for booking systems besides Fresha that does just the same. Please stay clear of this company. The customer service is lacking. Pros right now I can’t think of anything that is a con that they’ve provided me with fresh unfortunately has really left a bad taste of my mouth as a small business owner Cons They like to charge a lot of extra fees on top of what you pay monthly fees wherever they can. You can’t cancel your own client appointments without them charging you. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Fresha At this point, I’m not really sure why I did. There’s better out there. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I have not switched yet, but I’m definitely looking into another company because I will not stay with a company and pay monthly that I’ve been with for over five years who doesn’t wanna provide top customer support when you’re paying $72 a month. Review Source aS apPIERances S. small owner - salon Consumer Services Used the software for: 2+ years ### "Injuring Clients, Deleting Clients" February 13, 2026 4.0 Issue has been discussed & submitted for almost a year to Fresha. We are of the opinion that Fresha is not concerned that lives are being severely impacted (hospitalization, no appointments, no reminders, client name changes, etc) Fresha overrides client information if each and every client doesn't use an email, phone & credit card unrelated to all other clients. - families & elderly typically share this information to ensure appropriate transportation & finances. Pros Value for Money Customer Support Ease of Use Reminder Notifications Inventory Management is ok Scheduling Cons Fresha overrides client information if clients choose to use same phone & email for reminders. (think families, children, frail elders) Fresha chooses to use the credit card name instead of the client name for transactions. Current situation .... Fresha deleted elderly (90yr +) client medical & profile information and replaced with another younger client (early 60yr+) profile information Result: no address to the frail elderly client on round the clock care to drive to their home to provide services. no profile charts for this client. etc Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Fresha ease of use monthly fees real financial security of all customer information Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker notified everyone that they were going to use customer HIPPA information for advertising purposes Review Source Response from Fresha February 20, 2026 Hi there, We're sorry to hear about this recent experience with us. By default, the system will merge client profiles that share the same phone number or email address. This is designed to prevent duplicate accounts and keep related booking and transaction data stored securely in one place. However, we understand that in situations such as families, children, or elderly clients, where contact details are shared, this can create challenges if separate records are required. To ensure each client’s medical notes, profile information, and history remain private and distinct, we recommend that each client have their own unique contact details on file. We acknowledge that this setup may not suit every business model, and we value your feedback. Insights like yours help inform ongoing improvements to how client data is managed within the system. Thank you for taking the time to share this feedback with us. Kind Regards, Fresha EC Eleanor C. Nail tech Hospitality Used the software for: 6-12 months ### "Great, but expensive " November 20, 2025 3.0 I had a great experience with Fresha and used it for the best part of a year and had absolutely no issues with the system itself. The fees got out of control for me though and I never knew what I was going to be paying out per month. Sometimes I’d be paying upwards of £70 a month which in my opinion is unacceptable. Pros My clients were all able to book in with ease, they all complimented how user friendly the system is. It’s also very easy to get to grips with on the business end, everything is easy to find, change and personalise. I also really appreciate the invoice feature, I know a lot of other booking systems don’t have this. Cons The fees. New Fresha client fees for clients that I have personally found but because they searched my name on the marketplace, they were classed as a new Fresha client and i was charged 20% of their appointment fee, even if they don’t end up spending that amount. A monthly fee being put on top of this was a disappointment too, considering you also have to pay for extra features such as text messages. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Goldie](https://www.capterra.com/p/268055/Goldie/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Fresha It seemed the most popular with other nail techs in my area Review Source Response from Fresha January 29, 2026 Hi there, Thank you for sharing your honest feedback. We’re really glad to hear you had a positive experience with the platform itself, but we’re sorry to hear that the fees became challenging and unpredictable for you. We understand how important transparency and cost control are, especially for small businesses, and your comments have been shared with our team as we continue working to improve clarity around pricing and billing. We truly appreciate the time you spent using Fresha and your thoughtful review. Kind Regards, Fresha Stephan P. Indépendant Design Used the software for: 2+ years ### " Basculement de politique soudaine " October 2, 2025 1.0 C’était correct avec des changements qui rendent le programme de plus en plus complet. Le seul hic chez Fresha c’est que plus vous êtes client moins on vous récompense. Au départ on payait des commissions sur encaissement on avait aussi 300 SMS gratuits aujourd’hui on a plus du tout de SMS gratuit, et ils exigent un abonnement de presque 10 euros par membre de l’équipe en supplément avec simplement 30 jours pour décider si on accepte sinon ils effacent notre compte ce qui n’est vraiment pas une politique commerciale correcte. Je m’en vais ! Pros Logiciel en ligne assez bien fait mais à gaz il faut bien une semaine pour prendre en main toutes les capacités. A priori je l’utilisais depuis 9 ans rien a dire ! Cons Mais ils viennent politique de forçant les clients à s’abonner sous peine de perdre la totalité de leur compte et donc de mes 130 avis 5/5. c’est donc une technique commerciale assez peu louable, car vous ne savez pas si Fresha du jour au lendemain ne va pas recharger ses tarifs et un entrepreneur ne veut pas se permettre de travailler avec un partenaire qui n’est pas fiable. pricing policy has changed, Fresha is threatening his customers with a complete account closure if they don’t subscribe. In addition, fees are becoming higher and higher. SMS sending and no free anymore So I’m sorry but I won’t renew and I’m switching to Planity. Thank you very much, goodbye. Alternatives considered [Planity](https://www.capterra.com/p/248774/Planity/) Reason for choosing Fresha Au départ pour leurs tarifs. Je n’ai pas regardé ailleurs. Leurs fonctions me convenaient. Review Source PT Pamela T. President Cosmetics Used the software for: 1-2 years ### "Buyer’s Remorse " March 5, 2026 3.0 It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product \[sensitive content hidden\] and tech support. Pros Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses Cons No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Cost and appeared simplistic xxxxxxxxxxx Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Cost and simplicity of the System. Xxxxx Review Source AM Anna M. Owner, web developer, designer Design Used the software for: 1-2 years ### "Great booking system that grows with you" July 8, 2025 4.0 Overall I think Fresha is great, at the beginning especially. Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems). Pros Best thing was that it was basic and free when I was starting. Not many options but for not experienced person that was a good thing and I think it’s still free for one person business (at least it was) Cons When my business was growing I needed more options but they were either paid or not really as good as separate systems. But saying that it wasn’t expensive and it was working quite well. Alternatives considered [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Fresha They don’t give me customers (maybe they are not popular enough) Switched from [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Treatwell is not compatible with other booking systems and it was causing a lot of time consuming problems like double booking and calling customers Review Source JS John S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha in no longer "Free"" July 13, 2025 4.0 It has helped our business dramatically I now have immediate and total control of my finances. We have recently started using the marketing functionallity and it is impressive. Pros It has great functionality and up until recently it was "Free" The functionality is probably the richest of any other Software in the Beauty industry and this is the reason that it often referred to as the world's #1 booking software. It is very user friendly and easy to set up and maintain. The Reporting even in the core system is more than adequate. The Help Center and Knowledge base are brilliant and there are abundant videos on Youtube to help one set up all functionality. Cons Fresha has built its reputation and user base on the premise that it was "Free"software. However over time they have slowly removed some of the "Free" functionality and started charging. One example being the calculation of Commission which was incorporated into the Payroll module that is not compatible in South Africa. In addition On-line payments which is a must in our indusrty is not available locally. Now giving a full ONE months notice they will start to charge a monthly subscriptions from 1st August 2025 for core features at R90 per person available for bookings. Unfortunately as the software and your data is held in the cloud you will no longer have access after this date. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Fresha ESPonline (Not in list) Functionality in Fresha was much better and Fresha was Free Review Source JH Jess H. Stylist Hospital & Health Care Used the software for: 2+ years ### "Good but pricy if you want everything " October 15, 2025 3.0 I used Fresha for a lot of years and it was really good and grew fast but after a while more and more things became an extra charge and not with the monthly charge I’ve decided to leave Pros Initially I liked the test reminders and the simple use of the calendar. Keeping track of stock, bills and discounts given Cons The charges and continually lowering of the amount of text available. More things I previously had became chargeable Review Source Response from Fresha January 29, 2026 Hi Jess, Thank you for taking the time to share your experience. We’re really pleased to hear that Fresha supported your business well for many years and that you saw strong growth during that time. We’re sorry to hear that the changes to pricing led to your decision to leave. We truly value your feedback, as it helps us continue improving how we structure and communicate our pricing. We wish you every success with your business going forward and appreciate the time you spent with Fresha. RH Rozlyn H. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ZERO stars - important please read. " March 11, 2025 1.0 Terrible. Rude and arrogant. If I could give it ZERO Stars I would! If I could show you the email conversations to back this honest review of a hard working business, I would. Continue if you dare but good luck. Pros When Fresha valued their customers before money. Cons • Money means more to them than customers, when you realise what thrives they are it’s too late, they have your hard earned money they don’t care that’ll you’ll leave as there will be more lured in by their tricks. • There is NO COMPLAINTS PROCEDURES!! Be warned, you loose money to them, you have no hope of seeing it again. • Take payments by the booking system only a 1.29% fee + 20p! Amazing Wrong! You will be charged more if you use tap to pay, that’s fine they tell you about that BUT they don’t tell you for every card added to the system by the client when booking \*\*even if they cancel or you never use the card at checkout!!\*\* you will be charged 24p every single time, apparently it’s checking to see if the card has funds so it’s charges us the 24p to “check”. Doesn’t sound much but this adds up ladies and gents! • This system promised “FREE FOREVER” we would always have access to a free version.. no again, not true. • You will be charged the 20% new client fee even when a client scans your very own made QR code on the salon in front of you. Fresha will deny all knowledge of this and point again to the above, you can’t do anything about it. Review Source Response from Fresha January 29, 2026 Hi Rozlyn, We’re really sorry to hear about your experience and how this has made you feel. That’s certainly not the standard of service we aim to provide. We take feedback like this very seriously, and we’d genuinely like the opportunity to review what happened and address your concerns properly. If you’re willing, our support team can look into the email conversations and ensure your case is reviewed fairly and thoroughly. Please reach out to our team via hello@fresha.com—we'd love to have a further look into this. Thank you for taking the time to share your experience. We’re truly sorry it’s been such a frustrating one. Kind Regards, Fresha Kathryn L. Technician Health, Wellness and Fitness Used the software for: 1-2 years ### "Terrible customer service, lots of hidden fees. " March 3, 2025 1.0 Horrible, do not use them. They over charge for everything. I was given a processing rate but then they ended up charging me 0.5% more than what was supposed to be. I ended up paying double if not triple what I was paying with my old processing machine. They also like to charge for 20% on new clients that they didn't refer. When asked to be removed off of their "marketing" site, your clients cannot book appointment online anymore so you are stuck with occasionally paying for 20% of "new client" fees even if that client cancell their appointment. They are so greedy they like to charge for services that they didn't provide. Also had a staff no longer working and I was charged for her because she used to be a bookable staff. Overall, shady and greedy business. Pros User friendly, lots of features for booking services Cons Lots of hidden fees. Over charges, shady sale reps. Terrible customer service. Switched from [Booker](https://www.capterra.com/p/90708/Booker/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Does not have booking features I wanted. Review Source MY Marina Y. Director Medical Practice Used the software for: 1-2 years ### "Keep away from Fresha -They charge you for your own clients" February 13, 2025 1.0 Very disappointed with my experience with Fresha . Keep away from it if you want to have a business. I was running my aesthetic clinic in UK with there booking system for a while and now comin off. They charge you for your own clients saying that they are coming from there marketplace. I fact my all come from google search and then went to my website where I had fresha connected for my booking and they have charged me on a numerous occasions unfairly. Any other booking system will be cheaper then Fresha. Phorest, Pabau you name it. Fresha is not transparent and don't offer support when you are charged unfairly even i have provided screenshots with my clients response. Pros I will say what I did not like because I had to pay 20% for my own clients charged from Fresha and they didn't want to listen and investigate and refund me. Incorrect marketplace fee charges Poor customer service response No accountability for billing errors Unauthorized charges not refunded Refused to acknowledge proof from clients Cons Fresha has repeatedly charged me 20% marketplace fees for clients who never came through their platform. Despite providing screenshots and direct confirmations from my clients showing they found my business through Google searches or personal referrals, Fresha continued charging hundreds of pounds monthly in unauthorized fees. When presented with clear evidence from my clients, Fresha failed to acknowledge their error, investigate the issue, or process refunds. They took money from my account for clients who discovered my business independently, essentially charging me for my own customers. Business owners should be extremely cautious when using this platform. Review your charges carefully, as they may charge you marketplace fees for clients who didn't come through their service. The lack of accountability and unwillingness to correct billing errors is concerning. Review Source VR Veornica R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very neat Salon booking system" June 10, 2025 4.0 We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person Review Source MC Melissa C. Beauty therapist Cosmetics Used the software for: 1-2 years ### "Fresha review " November 5, 2025 5.0 It was really good, really easy to book clients in and navigate. The app was really easy to use aswell Pros How easy it is to book my clients in and how easy it was to create your own products/menu of services Cons I didn’t like how they said they wouldn’t charge but are now charging for Fresha but I understand why Review Source BP Bianca P. Owner Consumer Services Used the software for: Less than 6 months ### "Fresha review" September 20, 2025 5.0 Good software and easy to use. The value of the software doesn’t match the price point. Good reporting system as well. Pros Easy to set up with a simple interface. Scheduling notifications options are customizable, and good customer service. Cons Coat of service is a lot higher than other salon softwares, would like more options for customizing services. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Good reviews and promotional options when I signed up Review Source JU Juliet U. Case manager Civic & Social Organization Used the software for: 2+ years ### "Effortless appointment booking" November 10, 2025 5.0 Pros Fresha is very user friendly even for beginners. It is easy to schedule appointment. You can also be rest assured that you will not miss your appointments because it would notify you should your appointment be coming. The customer service is also very responsive. Cons One can find it difficult to navigate when you want to try to book an appointment. Also, the reporting aspect of the fresha is very hard to navigate. Review Source AK ADAM K. Hair stylist Cosmetics Used the software for: 1-2 years ### "Beware of Fresha’s Hidden Fees and Unethical Practices" October 18, 2024 4.0 Great when i wasn't aware of the hidden fees. Id say terrible overall. Pros Ease of use, set up for "FREE", client interface, The app Cons Beware of Fresha’s Hidden Fees and Unethical Practices If you’re considering Fresha for your salon, be prepared for steep costs. For a busy salon, monthly fees can easily exceed £350—and that’s just the start. One of the most frustrating aspects is their hidden 20% “new client fee.” This charge isn’t transparently shown anywhere, and you’ll need to manually check each client to see if they’ve been hit with it. Fresha makes accessing reports that might reveal these fees an additional expense, charging a premium of £60-90 depending on staff size. Want chat support? That’s an extra £17 per month. Access to reports, client texts, emails, marketing, and payroll? You’ll be charged for every single feature. Everything in the system comes with a cost, and it quickly adds up. Even worse, some of their “new client” fees are enforced through dubious tracking methods, which may not even be legal. Fresha seems more interested in squeezing as much money as possible from its customers than providing transparent and fair service. I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently. Review Source Response from Fresha October 28, 2024 Hi Adam, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team MG Milagros G. Beauty Salon Individual & Family Services Used the software for: 6-12 months ### "Excellent for your bussiness" January 14, 2025 5.0 My experience has been totally positive, I would like to improve some things but that depends on me and my clients (like the use of cards to charge when they don't show up for the appointment), but this is a complete app with everything you need. Pros I use it to manage my clients' appointments and have all my services organized and accessible to all my clients. Cons I don't have any negative comments at the moment. I've been using the dating app since March 2023 and I've found it great. Review Source KW Kay W. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha should be protecting business owner of theft of service" October 19, 2024 1.0 Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money. Pros Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha. Cons Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her. Review Source Response from Fresha October 28, 2024 Hi Kay, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team CS Catarina S. Administradora Hospital & Health Care Used the software for: 1-2 years ### "Prático e sem interação pessoal" December 4, 2024 5.0 Uso para agendar os serviços de estética Pros A praticidade de agendar sem ter que depender de outros. A visibilidade da agenda do serviço que queremos agendar. Cons Ao repetir agendamentos não assume toda a informação do agendamento anterior. Só assume os serviços e não o professional. Review Source PS Paige S. Creative Director Marketing and Advertising Used the software for: 1-2 years ### "Great booking system for a great price" September 26, 2024 5.0 Pros I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers. Cons All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "DO NOT USE FRESHA " November 29, 2024 1.0 Pros Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly. Cons Everything but mainly the staff and their customer support team. Review Source AF Amy F. Nail Tech Cosmetics Used the software for: 1-2 years ### "Brilliant." October 28, 2024 5.0 Very easy to use and clients to use for bookings. Pros How easy the app was to use and navigate. Cons I was struggling to process card payments Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Fresha was free to use and easier to use Review Source PH Paula H. Owner Entertainment Used the software for: 2+ years ### "Fresha is the calendar for me" August 2, 2024 5.0 Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues. Pros The ability to collect funds and create services and products that fit my business Cons The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Fresha Fees for fresha were cheaper than square. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) The fees for fresha was cheaper over square. Review Source MG Marion G. terapeuta Alternative Medicine Used the software for: 2+ years ### "Me encanta" November 8, 2024 5.0 Pros Me encanta!!!! es muy faci de usar. El servicio al cliente es excelente, son muy amables y pacientes. Cons lo que no me gusta es que no puedo enviar notificaciones por whatsapp. Sólo por correo o mensaje de texto, lo cual me dificulta porque en la región en donde me encuentro la gente usa mucho el whatsapp. Me gustaría poder enviar el formulario por ese medio a mis clientes. Review Source HM Heather M. Aesthetic Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha - easy to set up and use" October 30, 2024 4.0 Good - would recommend to small clinics. Pros Easy to add clients and appointments. Easy to set up. Cons It was more difficult to set up two clinic sites. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.