# Page 3 | Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Fresha the right Yoga Studio solution for you? Explore 1443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Fresha ## Showing most helpful reviews Showing 51-75 of 1443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sami-jane G. Salon owner Health, Wellness and Fitness Used the software for: 1-2 years ### "FRESHA or not " November 1, 2024 3.0 When I first used it, it was good value then little charges came in. Bit it was easy to use Pros Easy to use, for myself and clients, I liked the text message reminder Cons The rising costs, just little things adding on here and there Review Source RG Raja G. Directrice E-Learning Used the software for: 6-12 months ### "Une solution pratique pour la gestion des rendez-vous" March 6, 2025 5.0 Pros J’ai apprécié la facilité de prise de rendez-vous en ligne Cons Certaines fonctionnalités avancées sont payantes Review Source CK Chelcie K. Business Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Fresha for appointment keeping " October 11, 2024 4.0 Overall I like the use of what’s it’s for. It keeps my current and past appointments which is handy to view. Pros I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms. Cons I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view. Review Source Response from Fresha October 28, 2024 Hi there, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! If you ever have any questions about how to use your Fresha account or feedback about our platform, please feel free to reach out to us directly at hello@fresha.com. Kindest regards, The Fresha Team BH Brooke H. Front desck Medical Practice Used the software for: Less than 6 months ### "My experience with Fresha" October 2, 2024 5.0 super easy to setup and edit. nice and clean and not confusin. Pros I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed. Cons I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order. Review Source Response from Fresha October 28, 2024 Hi Brooke, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team EC Emily C. Marketing Director Consumer Services Used the software for: 6-12 months ### "Great option for online booking" November 8, 2024 5.0 Overall, Fresha is a great option for a booking system for any company Pros This booking agent is very easy to use & is very versatile, and the ability to manage things on my phone is a huge bonus. Cons Not a huge deal, but the mobile app does not like to stay logged in, and can get frustrating when trying to do something quickly Review Source AD Arran D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Fresha review" December 7, 2024 4.0 Generally a really positive experience, happy with the systems and it is very easy to set up for my clients Pros Simplicity of setting things up as well as the dashboard/ interface Cons The 20% fees is quite steep compared to other software's Review Source lK laura K. practice manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy customer" October 29, 2024 5.0 very happy able to see appts book and amend Pros can see all my appointments easily, including all future appointments Cons my only con would be that I would like it to link with my calendar Review Source AC Alex C. Customer insights Financial Services Used the software for: 2+ years ### "Fresha Review" October 4, 2024 5.0 Very good use it for many services personally Pros I am able to book appointments through fresh easily and get reminders Cons It sometimes logs me out and doesn't keep me signed in Review Source Response from Fresha October 28, 2024 Hi Alex, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team GG Giuseppe G. Parrucchiere Consumer Services Used the software for: Less than 6 months ### "Errore fatto x mia azienda" October 14, 2024 1.0 Pros Non so cosa dire per quello che riguarda cosa mi è piaciuto quasi niente anzi Cons C'è un grande problema mi sono ritrovato ad avere l'immagine di un parrucchiere cinese nella ricerca del mio profilo non mi sembra una cosa normale da parte di questa azienda nella ricerca Google mi sono trovato un'immagine sbagliata che non è la mia una cattiva pubblicità per il mio salone ringrazio questa azienda per la cattiva pubblicità è l'immagine sbagliata io non sono cinese sono italiano perché un'immagine cinese sul vostro profilo che non è che non ho neanche creato io non ho mai avuto un vostro profilo Review Source Response from Fresha October 28, 2024 Hi Giuseppe, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can assist you further regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team CM Cheryl M. Owner Alternative Medicine Used the software for: 1-2 years ### "Good booking platform " September 7, 2024 4.0 It is a solid booking platform but only this Pros I used this for a while it’s easy to use doesn’t have lots of functions but does booking well Cons I personally wanted integrated crm which it doesn’t have Review Source MM Megan M. Production Planner Pharmaceuticals Used the software for: 6-12 months ### "Great Concept & App, Needs more Users" September 3, 2024 4.0 Overall I found the app to be useful while living in an urban area as there can be so many places to choose from for different treatments, however, very few places in rural areas have signed up for the app Pros App is easy to use and has a good search function to help find what you're looking for Cons Lack of salons that are on the app, some other apps have more choice for places to book Review Source SC Stuart C. Warehouse manager Food Production Used the software for: I used a free trial ### "Easy to use, needs more customisation " September 11, 2024 3.0 The platform is easy and effective however it lacks customisation and customer service takes a while to respond. Pros This platform is easy to use and effective. It is also affordable in comparison to other softwares Cons Lack of customisation on SMS reminders and customer service took a while to respond to me Review Source BC Billie C. Marketing coordinator Marketing and Advertising Used the software for: I used a free trial ### "Booking made easy, concerns with customer service " August 26, 2024 4.0 Makes booking online easy however I wish there was better customer service Pros The platform is easy to use and has lots of features that improve online booking Cons The customer service isn’t the best in responding promptly Review Source MN Mitchell N. Scheduling Health, Wellness and Fitness Used the software for: 6-12 months ### "Tax Collection Problems" August 5, 2024 4.0 Pros Customer ease of use. They have menu to select ou different services. Cons In our state we have to collect Gross Receipts Tax on all sales. Worked great about month ago. Now it will not. Fresha provides videos about tax set up but unable to collect tax properly. Issue cannot be solved. It should be easy. $100.00 sale plus 7% tax would equal final cost of $107.00. But system has lost ability to do this. Review Source AA Adriana A. customer service Consumer Goods Used the software for: Less than 6 months ### "I love Fresha." August 13, 2024 5.0 My overall experience is going great and I love Fresha. Pros I absolutely love everything about Fresha. Cons I do not have like least about Fresh at all. Review Source cC cho C. ceo Food & Beverages Used the software for: 6-12 months ### "I am currently using it and am satisfied with it." July 1, 2024 5.0 Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management. Pros It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy. It is also convenient to automatically send SMS notifications to customers. Cons There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper. Review Source LE Lauren E. Graphic and Communication Design Hospital & Health Care Used the software for: I used a free trial ### "An intutive system for all businesses." January 29, 2025 5.0 Pros The ease of booking appointments and scheduling them with services. Cons I haven't used the app so can't comment on that but nothing really to dislike about the desktop version. Seems to cover all bases. Review Source SN Sylla N. Artist Arts and Crafts Used the software for: I used a free trial ### "Fresha Review" June 3, 2024 5.0 I enjoyed the platform and the appointments that followed it. Pros I enjoyed Fresha’s calendar and scheduling sections. Cons I felt like the product was somewhat busy, but still very organized for being so. Review Source NP Nish P. pic Pharmaceuticals Used the software for: 1-2 years ### "Pharmacy vaccine appointments are never an issue " May 6, 2024 5.0 Pros WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see Cons Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper Review Source VF Valerie F. Owner Cosmetics Used the software for: 2+ years ### "Use with caution" July 24, 2023 2.0 I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take. Pros Very simple for people that just need a basic software Cons Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd. Reason for choosing Fresha I thought the cost would be lower, but turns out it's much higher. Review Source MR Maya R. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "System is Intuitive " November 26, 2023 5.0 I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air. Pros The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced. Cons Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them). Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Fresha Price, percentage for credit card processing (1% lower!!), the way the product worked Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive. Review Source Celeste D. Beauty Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best point of sale system " November 13, 2023 5.0 Exceptional. There hardly ever is an issue with the app, but when there is, the turnaround on client service enquiry is just a little slow. Happy none the less. Pros I have worked with many POS systems and this is by far my favorite one. The fact that I can manage everything from my phone is a massive bonus! Easy to use and the developers have really thought of every aspect of running a beaty business. Thank you Fresha! Cons The fact that I cannot copy a voucher number onto my phone from the 'voucher purchased' list to paste at checkout when a voucher number is asked. It used to be like this in the beginning but was changed with the latest updates. Now I have to write down the number before I can check out a client on my phone. Reason for choosing Fresha It was recommended and the trial was effortless. Switched from [SalonBridge](https://www.capterra.com/p/186053/SalonBridge/) Way more cost effective and very easy to use. Review Source EE Emily E. Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent System to book appointments and manage your salon" November 21, 2023 5.0 Great thank you, think I've covered everything in the feedback but thank you for all your hard work and friendly emails they are so appreciated. Pros Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way! Cons Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send. Review Source JR Jessica R. Salon owner Cosmetics Used the software for: 2+ years ### "BADASS company and customer service!!" March 12, 2021 5.0 Pros We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO! Cons Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up! Alternatives considered [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) Reason for choosing Fresha Fresha actually answered all my questions (at the time) BEFORE I even got the software! Fresha puts their customers needs and questions first, you feel like apart of their team as your voice and votes actually matter! I LOVE ME SOME FRESHA, AND THE CUSTOMER SERVICE! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Ugh, their rates went up crazy for 1/3 of the options that Fresha has. An their customer service was days if not weeks wait (Like I would have to read my question because I forgot what I even sent. SMH) FRESHA ALL THE WAY!!! Are you still reading this or have you clicked "SIGN UP"!? Review Source RT Rina T. Owner Consumer Services Used the software for: 2+ years ### "Realized they were stealing my tips!!" April 21, 2023 4.0 What started off free, became low fees, then they became high fees, and now I’m feeling like they are robbing me by stealing 20% from my tips and ge tax. I initially recommended this app to so many of my friends and businesses in the industry and left a stellar review for them. Currently looking for another system I can switch to. Pros Easy to use, somewhat customizable. Has an app and is also usable online. Cons \*Fresha takes a 20% “new client fee” on top of the 20 cents and the credit card processing fee. They say it’s for clients who found them through the fresha app but none of the clients I’ve asked actually found us through them. In fact no one even knew what fresha was. \* They take the 20% new client fee from the TOTAL AMOUNT CHARGED TO THE CLIENT. This means the GE TAX & TIPS TOO!!! I confronted them about this and they emailed back asking to make an appt for a phone call for them to go over the fees. Without answering my question. \*If you have existing clients and they make a profile through the fresha app, you’re getting charged 20%. \*If your client forgets their password and makes a new profile, you’re getting charged 20%.\*On top of that, if the client makes 2 profiles the system will not let you merge them. \*They charge a fee to hold the appt with a credit card. Yet, when the client no-shows and you charge the card it gets declined. So what’s the point of cc on file and all the fees if we can’t even charge them?? Review Source Talk to a Capterra advisor for free and get results within 15 minutes.