# Page 4 | Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Fresha the right Yoga Studio solution for you? Explore 1443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Fresha ## Showing most helpful reviews Showing 76-100 of 1443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Phoebe M. Physiotherapist / Sports Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fresha solves a lot of Small business online scheduling issues!!" June 1, 2023 4.0 Good so far, I have had a hiccup but that was essentially my own fault. I moved from another online sheduling system and I just assumed it was a similar set up. Fresha is much easier, but where I have changed system I am having to adapt and learn this new layout. Pros Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own. Cons I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time. Review Source JA John A. Owner Cosmetics Used the software for: 2+ years ### "Very good but not perfect" June 5, 2022 4.0 We have used Fresha (Shedul) for over 4 years. The product has been consistently improved over the years and we are thankful for that. The booking process is really great. The product is (rightfully so) built for commission salons. We are not a commission salon and it would be great to have some reports and features that would work better for us. Unfortunately, as stated earlier there have been some recent updates that have made things more difficult. However, I would choose Fresha again and again. It has been an essential part of our business. Consistently working well for both our clients and our staff. Pros Uptime is great. Appointment booking is easy for the client online and also for our staff. Inventory management is good, though it could use some tweaking in the low stock/reordering process. Ability for customers to buy products and vouchers online is a plus. The iOS app is great. Credit card integration works great with our Fresha card terminal. Client reminders work very well. Reporting is really good. Lots of ways to get essential information in the report area. Cons Recently, there have been frequent updates to the platform that have created a more difficult checkout process. Flow was disrupted and essential parts of the POS process were put in hard to get areas making them easy to forget (ex. assigning staff member commissions on products). Bottom line, it takes more clicks to check a client out than it did before. Fresha payouts to our bank account are slow but consistent. This is a Fresha issue, not a bank issue. Fresha notifies you when they payout. The online store needs some work but I feel sure that will happen. There aren't enough shipping options for orders, sorting options for products, and modifier options for items. Clients can put in an invalid credit card number and still book an appointment even with no show/late cancellation protection turned on. This has happened several times in our shop and we have been unable to charge the no show fees because of invalid card numbers. Refunds to client credit cards are also charged a processing fee! Accidentally charge a client an incorrect amount? You'll be charged a fee for the wrong charge, for the refund and the correct charge. Not cool! Alternatives considered [Salonist](https://www.capterra.com/p/239848/Salonist/) Reason for choosing Fresha Price Review Source CG Carly G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A nightmare transition" September 21, 2022 3.0 It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint. Pros I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well. Cons We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today. Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha. Our clients also dislike the 4-digit verification necessary to charge a card on file. It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards. Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, \[SENSITIVE CONTENT\]. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Reason for choosing Fresha I liked their pricing and the initial demo call was great. Customer service evaporated after that, though. Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite. Review Source BC Belinda C. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic system for any business!" January 24, 2023 5.0 It’s fantastic, have recommended it to many and had some friends sign up over the last few years. You can modify your system to be as simple or complicated as you want to with treatments, services, products, commission for staff, reminders, text or email promotions honestly the perks are endless! Pros Fresha is a fantastic program and I have been using it now for over 2 years. I have been very happy with the system since moving over from Timely. I have contacted customer service a few times and they have always been amazingly accommodating. Cons I only have one little bit of feedback, it would be great to be able to select some Treatments being only available on certain days but all in all great program. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Cheaper fees Review Source TW Ted W. Business Owner / IT Consultant Consumer Services Used the software for: Less than 6 months ### "Spa Management and POS software that will be LOVED by Spa Owners and Managers who implement it!" June 4, 2017 5.0 Many, if the company will be doing such a great job, in near future Shedul will be the Spa Management software to go! My wife spa is very customer oriented and this software allows us to accommodate our customers request much easier, quicker and with fewer errors. I love it! Pros There are many areas of this software that I really like (even now, when the software is limited in certain functions BUT, it is continuously updated with new functions. In a year or so it will be the best software that is available to manage spas and salons. And, it might be the software of choice for spa managers and owners due to the fallowing few reasons: Ease of Use, multi-platform compatibility, fast, reliable and it has all you need to run a day to day beauty spa operation including POS. Appointment scheduling and appointment management are the BEST compared to other software that I have evaluated or used (and I paid $$$) Actually, it has no limitations nor restrictions and I Love It. Inventory Management working great though does not have yet incorporated "low stock warning" but I am sure it will have soon so no issue for me. Services - very easy to create and manage. One limitation, for now, is that so far they don't have available "packages" and tracking package usage. Though, I believe that they will include them very soon. Clients - Shedul has all you need including almost real time SMS/email clients notifications (appointment creation, changes, or completion). There are no automatic reminders yet, but the software keeps it organized very nicely using color codes. Reports- right now a little limited but they are constantly adding new ones. Shedul - administrator listening to their client's requests. Cons Right now the application does not have the interface to setup a merchant account (Credit Card processing) though they are working on it and it should be ready in the next few months. You can setup two different tax tables (sales and service) but in the reports so far there is no specific report that you can calculate a sale tax. Never the less, you can manually calculate it since there is a report for total $ sales for a specific period. Packages- hopefully, they will implement soon option to sell package deals and some type of way of tracking usage of services in the package against the client or actual package. Voucher- we don't use vouchers so I did not find this function too useful. We sell "Gift Certificate" and hopefully they will implement sales and management of gift certificate in POS. It would be nice to have in POS percentage for service tip calculation since many of our clients often say "give particular % as a tip for the service". Right now there is a function in POS where you can add a certain amount as a tip to the total bill. For many people that could be sufficient though. Review Source JN Jessica N. Owner of Med Spa Consumer Services Used the software for: 2+ years ### "The best software for business owners " August 7, 2023 5.0 Love it. Pros The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app. Cons I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge. Reason for choosing Fresha I prefer simplicity and fresha was good with the overall appearance which is easier to use and on the eyes. I also like the updates are growing and getting better. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The ease and price range was definitely more comfortable to use. Review Source FP Freddy P. Barber/owner Cosmetics Used the software for: 2+ years ### "One of the best systems to grow your business!" September 27, 2023 5.0 Our experience with Fresha has been great and has helped us grow our business, thanks to \[sensitive content hidden\] who is always there to answer any questions we have! Pros Integration with out previous processing system was very easy with the help of our Fresha agent, campaigns are a great feature as well as the updates Fresha is frequently coming up with. Cons Don’t like that they don’t provide a physical gift card to give to the client that wants to gift a family or friend. Reason for choosing Fresha Fresha has more features. Review Source aL anoosheh L. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Scammers and dishonest" July 5, 2023 1.0 Do not trust this company with your credit card!Fresha was free until it wasn't. I started with Fresha when it was free. after building up over 3000 clients on their software, they started makin shady charges to my card. for example, I started asking to store credit card info for NEW clients. but they started charging my existing clients. They claimed it was a glitch in their system. So, I reversed that feature. then, when I restarted capturing CC's, they started charging 20cents per credit card capture. Then They started charging a percentage of charges at check out IF the booking was made through "their marketplace". But a client booked by clicking on my google ad (which already costs a lot), but now they are charging my credit card a ridiculous 20% for that client, claiming it was booked through their market place! Do Not trust Fresha. very shady and dishonest practices.Do Not Trust Fresha. They will use shady tactics to charge your card, and You have absolutely no way to defend yourself. Pros easy to use, and relatively easy to set up. Cons 1\. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges Review Source JM Jorge M. Acupuncturist Alternative Medicine Used the software for: 2+ years ### "Appointments, scheduling and notes | An all-in-one no-brainer app" November 22, 2023 5.0 Pros First of all: FREE! Second: Complete! Third: take notes, upload pictures which is great for before/after pictures or medical exams, prescriptions, etc. Fourth: Patient notifications by e-mail and SMS... is that enough? Cons I'd love to be able to edit the SMS reminder. I love the fact it has Portuguese as a language, since I'm based in Portugal. HOWEVER, the fact that it uses Portuguese from Brazil (as if that's even legit) is annoying. Words like "gerenciamento" and "oi" on a reminder for a health appointment in Portugal shouldn't exist if you want to look professional :( Review Source Mary P. Owner Consumer Services Used the software for: 1-2 years ### "Not Recommended if you want to receive your funds" January 13, 2020 1.0 Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever. Pros Very easy and intuitive to implement and use on a daily basis. Cons Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc. Review Source Response from Fresha January 29, 2020 Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing. Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :) We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so. Thank you for all of your support and feedback LJ Lindsey J. Massage therapist Consumer Services Used the software for: 1-2 years ### "Fresher is easy to use as a first time business and complex enough for larger businesses." December 27, 2022 5.0 Really super with no issues or complaints. Would recommend to any first time business owners. Pros I like that you can have as many employees as you need on the system and the booking in regard to this is super easy and straightforward with no mistakes. Details are stored carefully and the customer has two points of contact, both the fresher team and the business using fresher. It's completely safe and easy for all ages to use with perfect reminders to clients. The review system is also great with customers being able to check you out properly. Cons The price of the new client fee, this is fairly high but obviously is only a 1 time payment. Review Source AR Alain R. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you for a great product. " November 11, 2023 5.0 I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. \[sensitive content hidden\] is usually great at answering questions quite quickly and I’m grateful for that. Thank you. Pros The ease of use, the comprehensive tools available Cons I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like. Switched from [Book Like A Boss](https://www.capterra.com/p/180111/Book-Like-A-Boss/) Fresha is easier and faster to use with many more options. Review Source SC Sarah C. Salon manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Thanks Fresha and team" March 23, 2021 5.0 I think I’ve said everything at the top. I do feel the positive change in going with an app. I don’t know how I managed without it. I know there may be other apps about, but I’m happy with the pay as you go that Fresha do. Pros Before Fresha, I was using a pencil and an book. Clients had to call by phone to book an appointment or send a message through social media. On my day off, I would carry the book with me and divert calls to my phone. This wasn’t great if I was out and about shopping or just having a needed switch off /quiet time. I can honestly say that going online with Fresha, has changed my business. Clients can book in easily and the book now buttons create opportunities for clients to see who’s available at any time day or night. I love all the features and the consultation helps a great deal. I think that Fresha helps my salon to reach out to the people who don’t like to call for appointments and for browsing prices and services without feeling like they have to commit. I love the now show fee. Has helped immensely. I like how the app overall polishes the business and makes it more professional. Generating new clients through this, has helped us grow and expand with new staff. Oh, I love that my accountant can also log in and get what she needs at any time without me having a hand written log. I love that it’s harder for staff to take money using fraudulent means. Fresha let’s me know exactly who’s paid what and I know exactly what’s going on. Cons If there’s anything I’m not sure about, I feel I can get in touch and ask. I’m not so keen on the card payment device. It’s a bit slow and clunky. Also- with the no show- sometimes people clear their account so you can’t take the payments they owe. I don’t think there’s much you could do with that. I would like the client info to merge better for people who one week book in with their maiden name of Scott and other times decide to be ‘oh.. is it under the name Wilson?’ And have 2 different client a counts ..or use different emails. Reason for choosing Fresha My friend was using your system and recommended. Review Source SA Sable A. Salon Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Place to Start " December 19, 2023 3.0 Pros It was easy backend to use and update. It also has a free option Cons There was a constant issue with clients booking online and it caused confusion for my guests Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha It was free to use and seemed also very easy. In the begin Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly Review Source RP Rocio P. Estética Cosmetics Used the software for: 1-2 years ### "Un software que a cumplido todas mis expectativas !!" July 18, 2023 5.0 Mi experiencia es fantástica !!Uso Fresha y espero seguir utilizándolo !!Es una herramienta ahora mismo clave para mi centro !! Pros En realidad todo !! Me a ayudado mucho a conseguir más organización en mi negocio !! Cons Lo único que no me a venido bien es que han eliminado los descuentos que podemos hacer sobre nuestros productos !!Trabajo para clientes de un hotel que no suelen repetir y no podemos realizar comunicación con ellos otra vez !!Son clientes de paso !! Estaría bien poner una opción para esto !!Gracias Reason for choosing Fresha Porque era gratuito !! Switched from [bookitit](https://www.capterra.com/p/180812/bookitit/) Fresha me ofrecía tener una herramienta completa y gratis !! Review Source CG Chisa G. Owner Consumer Services Used the software for: 2+ years ### "Love love love" December 17, 2021 5.0 I just love it all! Pros I would be lost without FRESHA! It does everything for me! Keeps track of my finances, client appointments, easy to use, makes life SO easy!! Cons I have no cons, because anytime you have an issue the FRESHA team takes your question/issue and finds a solution! It’s amazing! Tell them what would work better and BAM done! Love it! Review Source Heather W. pres Consumer Services Used the software for: 2+ years ### "Looks good on the surface- but cumbersome- NO CUSTOMER SERVICE other than email which is only occasssionally answered" February 6, 2024 2.0 I do not understand all the glowing reviews. This is a Buggy program with little customer service. Definitely a hassle. Won't let you do some basic things a med spa needs. Pros Price point Visual is ok Theoretically some features that are nice (but often awkward to use) Cons Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment) They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague. Review Source DB Dylan B. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "All Around Great Company/Brand" April 5, 2019 5.0 Not only do they have great software, but they have an amazing culture. I saw an advertisement for them, commented on my experience with their product, and congratulated them on their exposure and success. They sent me a PERSONAL message. Emoji’s and everything! In response to that comment. They are getting everything right. Pros This software is very user friendly: Simply organized- Uses basic interfacing structure that makes everything easy to find, allowing us to perform tasks efficiently and easily, and it very easy to train staff. Easy on the eyes- I am a people person, not a technology person. I don’t like the big flashy nonsense, crazy fonts and colors and the disappearing and reappearing functions on some of these “modern” software systems. Those things are great for advertising, not great for integrating business software. Everything is plainly labeled, all your options are programmed in an easy to search dropdown menu, and it doesn’t over stimulated your brain. Good things are built on perfecting the basics, and these guys have just about done it. Takes the load off by enhancing customer service- In the past I have had to take on the time consuming task of sending reminders to each client/customer scheduled personally. As a professional who strives for customer service perfection, knowing that rep sends auto-confirmation and 24 hour reminders relieves a lot of stress. All I have to do is input the correct basic information, then Shedul takes it from there. Cons Honestly I have not found something negative about using this software. I am not the one who customizes our particular account, I am a user only. However, from a user perspective at least, this software hits all the check marks. Review Source Response from Fresha May 21, 2019 <3 <3 NT Natalie T. RMT Hospital & Health Care Used the software for: 6-12 months ### "Great for a cheap alternative " March 3, 2022 5.0 Great starter software for small businesses not wanting to break the bank for all the bells and whistles. They were great at listening to what consumers/users wanted and upgraded often to stay with the times and have many options available for all types of businesses needs. Pros I loved that it was free when I signed up years ago. It didn’t have all the extra features I would have loved, but for the price, it was great to get my business started. I’m sure they have added many more features since then and have an upgraded paid version. Cons With the free version I had signed up to at the time, you couldn’t send out custom forms and have online booking. I believe this has since changed but was part of the reason I switched to a different booking software. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Fresha It was a free option with similar features. Review Source DB Dee B. Salon owner/therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic Fresha" February 16, 2022 5.0 Fresha has been great for my business, gives me more freedom to do other things Pros Superb Fresha plus package. Works great for my business and staff. Easy to navigate. Quick and easy booking clients in. Cons The additional time we put onto our appointments for changeover of clients, room clean etc. I wish this was a different colour. At a glance I have a client booked in fir a 45 min massage but it looks like it's a 60 min massage and I give them more time for less money as its my mistake. I did put a request in for this quite a while ago Reason for choosing Fresha I had Shedul at the beginning which was fantastic then I moved up to Fresha Plus and never looked back Review Source Kevin P. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Avoid Fresha" July 22, 2021 1.0 Poor. I was over £400 down from using Fresha (16 appointments unpaid for) Pros The Fresha Website looks nice and easy to use. Cons Trialled Fresha for a few months. Previously used Treatwell. Wanted to set Fresha up to allow for appointments that were pre-paid. This is no possible. Instead had to set it up where customers had authorised card details. This is where Fresha fails as a booking system. Of the 28 appointments booked through Fresha we were only able to charge 12 of them. 16 appointments booked through Fresha were unable to be charged for. Alternatives considered [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Reason for choosing Fresha I would not use Fresha again Review Source Response from Fresha August 10, 2021 Hey Kevin, Thank you for taking the time to share your feedback. We're sorry to hear that our service did not satisfy your expectations. With Fresha, clients are never charged in advance as we've found that charging upfront deposits or fees can discourage people from booking. Clients are charged after their appointment at checkout. If a client cancels late or doesn't show-up, you can charge them a no-show or late cancellation fee if you have this set up on your account. The authorisation code is there for security reasons and is only needed in a few special cases. However, if you manage your bookings daily, and if the client agrees to your no-show policy, you should be able to charge the client without an authorisation code. We've shared your feedback with our production team as we want to make sure your voice is heard as we continue to make advancements and improvements to our software. We hope you'll consider giving us another chance in the future! LL Lorraine L. Clinic Manager Medical Practice Used the software for: 1-2 years ### "Great appointment system" June 29, 2021 5.0 This has been a great system for us, now that you can do all the consultation forms online as well it saves so much more time in clinic and integrates in to our website and app perfectly Pros It’s very easy to use, you can pull reports easily and see revenue at a glance, clients can book online themselves and fill out all the consultation forms before they come in which saves time in the clinic and contactless as we don’t need to get them to sign when they come in, they also register their card details prior to appointment which makes this contactless too which is very important under the current circumstances Cons Would like when a client books for all fields to be mandatory when filling in details.. i.e D.O.B, address, post code etc.. Review Source LC Lam C. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Used to be good" July 19, 2023 4.0 Im a fan and a loyal, but looking for alternative. Pros Fresha got 5 stars before it gets to good. They promised to be FREE FOR LIFE for all members in the begining. They have sms and email reminders free in the begining. Businesses are happy with it and gave them 5 stars in the early stage. Ive been using it for 7 years, we put so much effort and feedback to help them grow. Cons As they get better, they start charging businesses too much and greedy.1-Text messages are not unlimited anymore as promised, they start limiting down each month less and less. So we buy more reminder TEXT each month. That's fair. BUT2-Clients found us from FRESHA market= WE being charged 20% of the services they booked. Clients never howed up or cancel, we los the money. Economy is bad already, this is the last draw.We salons earn by % of services and carry a lot of fees, but this is ridiculous Review Source JW Jamie W. Makeup Artist Cosmetics Used the software for: 6-12 months ### "Very user friendly for beauty industry!" August 23, 2023 5.0 Overall have a great experience with fresha as it is easy and convenient to use and meets all of my needs. Pros As a user in the beauty industry I really enjoy this software. It makes tracking clients and setting appointments very easy and clients seem to use it with ease as well! Cons I think the calendar view could be a little more clean. Review Source KA Kimberley A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent booking system, helpful knowledgable staff, a must for any beauty business " March 17, 2021 5.0 Just wanted to give my feedback to anyone who may be on the fence about upgrading to the paid version of Fresha. I had a call 2 weeks ago about the changes and arranged a face to face call with \[SENSITIVE CONTENT HIDDEN\] last Friday. I was initially scrambling to look at other systems and went into the meeting with a notepad full of reasons why I didn’t want to upgrade. Don’t get me wrong, I am so grateful to have had a free system for 4+ years but I felt if I had to pay for it I needed it to work for better for my business . \[SENSITIVE CONTENT HIDDEN\] was incredible, he was so patient with me, helped me work through all my problems (mostly user error🤭) and went through Fresha plus with me. I’m currently using square and switching to Fresha plus terminal will leave me better off, I will pretty much make up the cost of the terminal in a week. The marketing section blew my mind, it’s going to entirely change the way I run my business in the click of a few buttons. The no show protection is going to also make a huge difference in the everyday running of my business. I realised that I have a support person there for whatever I need, any issues I had or have going forward I have a contact from Fresha who is there to help make my business run smoother and more efficiently. \[SENSITIVE CONTENT HIDDEN\] knowledge of the system is 2nd to none and being a sole trader it’s quite nice knowing I have someone at the back end ready to help. Lean on these people, they are a wealth of knowledge. I highly recommend the upgrade! Pros It makes my business run more efficiently, at a higher profit and a seamless experience for my clients. Everything about this system just works, the team have done an excellent job. Cons 5 years in and haven't come across anything I don't like yet, their system is constantly evolving and they take feedback and requests from clients VERY seriously (ie. they make the changes needed) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.