# Page 5 | Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Fresha the right Massage Therapy solution for you? Explore 1443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Fresha ## Showing most helpful reviews Showing 101-125 of 1443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jessica M. Amazing experience!!! Alternative Medicine Used the software for: 1-2 years ### "Amazing experience!" September 10, 2023 5.0 Very good. Pros We have now used fresha since 18months. It has been such a great journey. \[sensitive content hidden\], our assigned fresha partner, is an absolute ANGEL. He has supported us and helped us ease so many situations that I don't know how we would've managed without him. His presence has been so important that we surely feel as if he is a team member of our business. Thank you \[sensitive content hidden\] for all you knowledge, passion and sincere care and thank you to the fresha team for working so hard in delivering us so many great tools to keep on expanding our business. 🤗 Cons Group bookings needs to be released as soon as possible. Reason for choosing Fresha I felt it was more complete and the platform looked better Review Source Mark A. Owner / Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great experience so far..." March 15, 2021 5.0 Pros We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up. Cons New features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker has a lot of great features that aren't available outside the USA / Canada and often when there are newly released features they are designed for the US regardless of the market (e.g. making State or Zip codes a required field for non-US customers). The mobile experience (a dedicated app) for us as therapists was excellent, but for our customers wanting appointments, it was an antiquated mobile site that was not user friendly. Review Source VR Verified Reviewer Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Scammed by Fresha" February 5, 2024 1.0 Fresha is taking over a fifth of our earnings and not responding to our messages. Pros System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages. Cons Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages. Review Source EDUARDO O. ASESOR DE IMAGEN/STYLISTA/MAQUILLADOR Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use, reliable and very robust." January 6, 2020 5.0 This platform has allowed us to expand considerably thanks to the marketing campaigns that we can do through our website and facebook pages integrated into this application, in addition to allowing us to make reservations online, another highlight is the inventory control that we have been able to make with this tool, in addition to payments, is a very comprehensive program that offers great functionality, facilitating and optimizing the management of the business, so the team will improve their productivity and efficiency, thanks to the commands made in Shedul. Thanks to this tool our business has grown rapidly and has managed to consolidate in the market and earn the trust and satisfaction of our customers. Pros Shedul is a web platform that has a mobile application (iOs and Android), has a very friendly interface, does not require learning curve, its design is very effective and elegant, allows to centralize all aspects related to the administration of a beauty salon, integrates features such as web site customization, booking appointments and recurring appointments, management of employees, inventories.... This efficient tool is accessible from any device, anywhere and at any time via the Internet. In addition, it has a very complete free version and more functional business plans. Cons There is nothing I dislike about this program is very robust, complete and effective, has a high rate of customization, is well structured and offers excellent results. Review Source JI Jon I. Senior Hair Consultant Retail Used the software for: 2+ years ### "My personal P.A ! " March 1, 2023 5.0 Has been a godsend that after 46 years in the industry, wish I’d discovered sooner as it frees up time to spend one to one with my clients . As I am retiring, \[sensitive content hidden\] at Fresha has been brilliant in guiding me step by step through disabling my account . Pros Great initiation advice - once explained to customers , booking was straightforward for them & convenient . This eased up my reception time to focus on the “hair” time with my client base - kept track of my sales , products& loved receiving online reviews . Blast campaigns were integral to my business throughout the pandemic & since Cons Would’ve love a wait list , for cancellation appointments, but believe this is forthcoming . Review Source SJ Shayna J. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Choose something else..." February 3, 2021 4.0 I do not recommend this company. The headache and frustration of dealing with them is too much. If I did not already have my clients set up in their system, I would be switching to something else. Pros Fresha is easy from a set-up perspective. It’s easy to set up clients, booking appointments, etc. It all goes downhill after that. Cons I ordered a debit terminal in December 9, 2020. My business was scheduled to be open for business by the new year. There was no sign of my terminal. I emailed. I got a call. The guy had to “review my details” (which were already provided on the application) to see how much I would have to pay for the terminal. Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees. I’m already very upset at the delay only to hear about these extra costs. We go through the details again and then it’s determined that with my total sales the terminal is free. They’re going to send the terminal right away. This was in early January. It’s now February 3, 2021. I STILL do not have a terminal. I had emailed again in late January and received another call. The manufacturer was behind and if I wanted a machine that didn’t print receipts, it would be shipped that day. Yes, that was fine. Three days later I emailed again to get the tracking number. It still wasn’t shipped!!!! It finally shipped on January 18. It arrived in Lachine, QC in January 25. It’s still sitting there. Reason for choosing Fresha I made a mistake choosing Fresha. I wish I had chosen something else. Review Source Response from Fresha February 23, 2021 Hi Shayna, Thank you for your feedback regarding your recent experience with Fresha. We're glad to hear you found the set up and scheduling process simple and easy to use. We're sorry to hear about the delay with your card terminal reaching you and the confusion regarding your fees. Thank you for taking the time to speak with us and we hope you have a positive experience using Fresha moving forward. - Team Fresha IRP Ivy Rose P. Free lancer Consumer Services Used the software for: 2+ years ### "Lifetime Partner" November 15, 2022 5.0 Wherever I go, I could use this software easily and make some bookings whenever I need them. Pros I appreciate its good customer support and it is very easy to use and make bookings. Cons I wish to have more features so that I could explore more about this software, and I wish to have customized themes for my display. Review Source MH Mohamed H. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Software " November 23, 2021 5.0 Pros For someone who is looking for a comprehensive, user-friendly, and inexpensive software solution for their business, Fresha is the easy answer. I love how they constantly introduce updates that come directly from their customers’ feedback. I love how they treat you like a real partner every single time you ask for help. I have used quite a few business softwares over the years; and I don’t think any of them comes even close to Fresha in terms of ease of access, value for money, or even detailed reports. Cons Some features take some time to get introduced. But hey, they’re coming. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing Fresha Value for money Review Source oC olga C. MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "Great choice for small business owners" July 17, 2023 5.0 did not regret a day of using it. Pros Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product. Cons The future of charging can be improved. Reason for choosing Fresha It's very affordable and easy to use, and the customer service is knowledgeable, happy to help!will highly recommend Switched from [Clover](https://www.capterra.com/p/226864/Clover/) The processing fees were too expensive and Clover just kept increasing the fees. Also adding some other additional charges, which did not make any sense to us. Review Source Karen G. Salon owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I love fresha! " October 28, 2021 5.0 Pros How easy it is to use, how much its constantly changing and adapting to suit the need of its customers (me). I also love the card machine! Cons Problem solving the no shows, we really need to set up and deposit scheme to prevent this from happening. It’s a real issue Reason for choosing Fresha Free! I was setting up a new business during the first lockdown in the uk! Review Source SB Sashana B. Freelance Makeup Artist Cosmetics Used the software for: Less than 6 months ### "Very Simple and User Friendly" February 8, 2021 4.0 I am a freelance makeup artist who has been searching tirelessly for a scheduling app that can make booking easy, track my clients and their appointments, and accommodate discounts, gift certificates and group and appointments. My experience with Fresha has been great thus far, and I don't see myself moving away from it anytime soon. Pros First, Fresha is really easy to use and the layout of the software is quite beautiful. All the symbols and labels are found to the left of the screen. They're clearly visible, they're accurate and are easily distinguishable from each other. Also, The process of setting up and creating your booking website is very simple and straightforward. There really is no need for a tutorial of any kind. However, tutorials can be found on YouTube. I never needed to use any of those. One of my absolute favorite features is the ability to create vouchers for sale. Although the option to sell the vouchers on my site is not yet available in my region, I'm still able to create them and sell them on my own. Once paid for, I can then email the voucher to the recipient, and they can go ahead and use that voucher to book or subsidize the cost of services on my site. Also, I love Fresha Plus. Fresha Plus is not a separate app, but is integrated into this software. The features of Fresha Plus have proven to be very useful. This is especially so as it relates to integrating my Fresha with my Instagram and Facebook business accounts. Persons can now book with me on Fresha by clicking my 'Book Now' button on either of those social media pages. It also gives an option to integrate Fresha with Reserve with Google so that persons can book with you through Google Maps and other Google platforms. Cons I like Fresha, but there is one main feature that is missing. There is no option to create or incorporate add-on's for appointments when booking. Add-on's are offerings which clients may desire to receive and pay for in addition to their original booking. Those other offerings are charged separately, but their incorporation may not necessarily lengthen the service time. To incorporate add-on's, you have to create a whole new service and incorporate those extras as options, or calculate the actual total after having sent the client an invoice through Fresha. So, the client cannot get their true total initially if they want to add any other options to their service. There is definitely a need for the 'add-on' option, as its absence is really felt in a great way. Review Source RZ Rasima Z. Hairdresser Health, Wellness and Fitness Used the software for: 2+ years ### "Great company to work with." December 8, 2022 5.0 I have been confused about the fees and how is been charged. But, it's been sorted out and clarified to me. Pros It's very easy to use Fresha. I like to keep it everything organized. Cons Sometimes happens that I am confused with some of the features, but it's easy to find out the solution. Alternatives considered [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Reason for choosing Fresha Because, it's easier to use and it's more organized. Review Source NR Narelle R. Salon owner Alternative Medicine Used the software for: 2+ years ### "poor customer service - actually NO customer service" March 8, 2021 3.0 Frustrating and dissapointing. Pros its easy to use and free and at the time I was lucky enough to get a response from someone when I made enquiries, however a couple of years down the track and you get zero support and zero response. Cons its slow and when its not working you cannot get hold of ANYONE to help you. No contact number, no tech support, no virtual assistant just send an email and wait for NOBODY to respond to you while your clients cant book online and your business loses money by the second. Frustrating. I would rather pay for a platform that can actually assist you rather than a free one that leaves you hanging. Reason for choosing Fresha I chose Fresha because it was simple. If I had known that there would be no assistance during tech issues I would have chosen another company. Review Source Response from Fresha March 15, 2021 Hi Narelle, Thank you for your feedback regarding your recent experience with Fresha. We're glad to hear you find our software simple and easy to use. We're sorry to hear you're unhappy about the support you have received. Our Help Centre is packed full of handy help guides and useful tips that may provide a quick resolution to your query. If you can't find the answer you're looking for, our Partner support team is available to answer your queries via email 24/7, including holidays. Our response time can vary during busy periods, but we aim to respond to every query we receive within 24 hours. If there's anything else we can help you with, get in touch at hello@fresha.com and we'll get back to you as quickly as we can. - Team Fresha TP Tracy P. Office Manager Consumer Services Used the software for: Less than 6 months ### "Shedul is amazing and their team is simply unbeatable in their support and response time!" August 22, 2016 5.0 Before we opened our salon in April, we researched and selected Shedul because of its many features that are truly outstanding. What drew my eye first was the ability to use it at no charge. How could they offer so many features and benefits without the high charges other companies have? I wanted to give it a try without the hassles of "trial periods" and training videos. You have got to experience this for yourself! Have you ever said "I wish my schedule could do this" or "I love it but..." about your current or future calendar, POS, or booking system? Well, Shedul makes magic happen. They have such an amazing team of designers and IT that are so responsive, that they take "votes" from the community (members) to see what they will add or improve next! Yes, you actually have a VOICE that is heard. I have never had that with any other company in any field. As to Shedul itself, it is extremely user-friendly, very easy to learn and allows me to do every thing I want to do. Book online? No problem! POS? Everything you want out of it. How about SMS texting and emailing your clients? $0 charge on their end, just subscribe to a phone carrier that offers unlimited texting (like most cell phones have) and you are good to go. Current projects are updated so that the community can follow along with the progress. Also, it is not only for Hair Salons! Nails, Estheticians, Massage Therapists and others can use all the features as well. Want to have your employees be able to see the calendar and receive email notifications when there is an online booking, or you want to track if the booking came from your website, facebook, or walk-in? You can. Want your office manager or receptionist to receive the email as well? You can. I can go on, but you really need to check it out for yourself! Shedul is simply the best. Justyne, you and your team have made using business software fun and exciting! Pros I am always interested in making things smarter, faster, easier, etc. I have found a perfect partnership with the team from Shedul. Responsive team at Shedul Online Booking SMS texting/Email for confirmations, reminders, thank you's, etc. Email to associate who has the booking with additional email to receptionist/owner/manager, whoever you need notified. POS Barcode scan in Products or hand key them in to see at POS. Rebooking feature Able to see calendar weekly or daily Run numerous reports Security levels for different team members The list is really much more than this, these are a few of the many features to be found. Cons There are no Cons. You will never regret going with Shedul for your business! Review Source CS Carolina S. Recruiter/Account Manager Human Resources Used the software for: 2+ years ### "Works wonderfully for temp staffing, too!" November 12, 2019 5.0 Shedul has created a simple scheduling software that works well for any industry. It is a free (or low cost) solution which is awesome for small business like mine. There are plenty of features available that my business doesn't use, but that other businesses could definitely benefit from. Pros I run a dental temporary staffing agency and we began using this program around the time it came out. It was very new and the developers were in close contact with us often asking what we liked/disliked about the program. We use it in an unintended and unconventional way but it has worked better for us than any scheduler built for staffing. The ease of adding appointments, changing, updating, and notifying clients of these changes is unsurpassed. We have tried out several other program that were designed for our industry but just have not found anything that does more for the same price - free! We haven't explored the new Fresha options to book online in depth but the booking page that it generates when you turn it on looks very professional. I would recommend it for any salon, spa or business that wants to present themselves well online with a little budget. Cons They have been growing quickly and making a lot of changes. The only real issue I've faced is a 3-4 second lag but it has only just started happening in the last couple weeks so I'm sure it will be resolved soon. The support staff is responsive and helpful. Review Source JB Jess B. Owner Cosmetics Used the software for: 2+ years ### "Review" May 19, 2023 5.0 Pros Honestly the customer servicethey reply quickly with screen captures so I actually know what I am doing Cons Things changed and I wasn't sure where to find the features where they used to be Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Fresha it was back in 2016 im not sure to be honest but as the needs of my business grew fresha was able to accommodate , its nice the debit system ties right into my booking Review Source BT Braven T. Licensed Massage Therapist Medical Practice Used the software for: 1-2 years ### "Best scheduling tool and wonderful customer service. " May 10, 2023 5.0 I'm quite pleased with the customer service experts. HET was absolutely a pleasure to work with. Pros I really enjoy the online booking and reminders it gives clients. It's very easy to use and right to the point. Customized whatever you need to down to consultations. Cons The card reader (pos system) is quite expensive and a self-employed LMT like myself can't justify 599$ but the card processing works just as well. Reason for choosing Fresha I chose Fresha because my lash tech uses it and I thought it was more put together and more esthetically pleasing than the other options I had in mind. Review Source VR Verified Reviewer Spa owner Cosmetics Used the software for: 2+ years ### "Going downhill" November 16, 2022 3.0 It used to be great. I'll be looking for a new booking system now as soon as possible Pros I enjoy the reports, it makes doing my taxes easier. Easy to use, free. Cons They're slowly ruining the system. Appointment reminders are inconsistent (often don't get sent out). They've taken out the checkout option for clients to have paid with etransfer (because they want you to use their square)You can't copy your client list to send mass emails anymore either, as this is also a paid feature Reason for choosing Fresha It was free Review Source KS Kellisha S. Owner Consumer Services Used the software for: 6-12 months ### "Poor customer care " January 5, 2024 1.0 Horrible can never reach anyone $200 balance that 90% should not be charged for Pros Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud Cons Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20% I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) I liked the shared room option for our salon Review Source GL Gus L. Director Retail Used the software for: 2+ years ### "Wolve in sheeps clothing" November 15, 2020 1.0 As described above. Pros Ease of use....some functions in analytics Cons Their new Fresha pricing system is hidden in there description words of the product. Be very careful of what you get yourself in for. Their payment system back to you, the user, with Fresha plus is not described till you start using it. They have 4 processing times done over 24 hrs meaning payments took up to 7 days to be paid out. They describe how much you should be getting daily but I found i would only receive 20% of what I should have been getting. You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system. Our business was in the number one position in Australia of all users for 5 stars for Fresha. I definitely don't recommend them. We have left for a much better online system. Alternatives considered [Bookedin](https://www.capterra.com/p/224018/BookedIN/) Reason for choosing Fresha It was better. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) Because timely wasn't delivering on what they promised. Review Source AB Adam B. Commercial Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha Changed the Capabilities of our Day Spa" July 24, 2023 5.0 It has been revolutionary for our business and allowed us to offer our clients exactly what they need and want. Pros Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet Cons \- The inability to connect Mailchimp via API Alternatives considered [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Reason for choosing Fresha Better costMore Options Review Source LZ Laura Z. Segreteria Investment Management Used the software for: 2+ years ### "Mi ha semplificato la vita per le mie prenotazioni " March 31, 2023 4.0 Pros Fresha Viene utilizzata come piattaforma di prenotazione online e della gestione degli appuntamenti per attività di bellezza e benessere.personalmente ho utilizzato la piattaforma in diverse occasioni. L’applicazione è semplice e molto intuitiva, permette di fare le proprie prenotazioni in maniera molto semplice scegliendo data preferita, orario preferito e permette anche di pagare e accettare pagamenti online.Infine, Fresha offre una vasta gamma di integrazioni con altre applicazioni, come il software di contabilità e le applicazioni di marketing, il che rende il lavoro ancora più efficiente. Cons Anche se Fresha è efficace e ben progettata, Può avere un costo elevato per diverse attività inoltre, in secondo luogo, l’integrazione con altre applicazioni potrebbe non essere semplice o sufficiente per alcune attività, ma nel complesso è un’ottima applicazione. Review Source MC Milan C. Manager Consumer Services Used the software for: Less than 6 months ### "Amazing software, developers have nailed it as they have captured all the features we need expertely" August 17, 2016 5.0 This software is exactly what we have been searching for. It has the features we need, is powerful enough to maintain all of our client data, appointments for multiple staff, sales dashboard, generating reports, import/export data, online booking buttons for social media websites including Facebook, and much much more. I have worked with various software and client relationship managers previously however I have found this to be extremely easy to use for all staff over other programs. We have a relatively new small business and I have personally tried over 30 different similar type programs and none of them have suited my needs, and couldn't customise to our needs. I even tried Excel based systems and creating my own however it was harder for multiple staff to use and would be prone to mistakes. Due to this, we stayed with the good old appointment book for appointments and used excel to track sales etc. Coming across this software has changed all that; we are now using this and have ditched excel and filed away the appointment book. It literally does everything we need and has extra features we can also use that we weren't using before. Pros Everything we need is here with the ease of access required for all staff members. It's great that we can see daily appointments, sales, revenue etc from the dashboard and can easily generate reports and export to excel. Adding different services and products (i.e. retail add on products) is extremely simple; you enter in the service and include price and duration etc which makes it very easy when making appointments. The checkout option also displays your products in case you forgot or haven't promoted it in the appointment so can easily add extra value to each appointment. The added feature to send SMS reminders to clients automatically is excellent and I really like how they have added options to customise this feature, such as adding times in which to send these reminders so they are not sent in the middle of the night for example. They have really done their research on what clients need and am very impressed with this software. Cons The company has pretty much nailed it with their software though if I had to put something, I could only suggest adding the ability to further customise options, page layout, which data to display or not display etc; this would be great. Review Source VR Vanessa R. Hairstylist Cosmetics Used the software for: 1-2 years ### "Essential platform and amazing service" May 31, 2023 5.0 It’s been challenging to learn and evolve and teach my clients to be more independent in booking themselves but it will be very helpful eventually! Thank you! Pros I love that I can access my schedule wherever I am. It’s very user friendly and the service is very helpful. Thank you Caitlin for your continuous support! Cons Some people tell me that their credit card number doesn’t work. Reason for choosing Fresha No Review Source DL Daniele L. Chefe Cosmetics Used the software for: 6-12 months ### "FRESHA LADRÃO " January 16, 2024 1.0 Horrível, tinha tudo para ser uma boa aplicação mas não sabem gerenciar a aplicação Pros Ele até serve bem para fazer os agendamentos Cons A aplicação não aceitava de maneira nenhuma minha conta bancária, já havia meses que entrava em contato e sempre fazia o que eles pediam, para no final devolverem 96€ para meus clientes que não tenho contato e me deixar sem nenhum dinheiro Perdi o dinheiro que tanto trabalhei por ele por causa do Fresha. Em pleno dia \[conteúdo sensível escondido\] eles tem muito descaso para resolver a situação e não respondem os e-mails ainda teve a capacidade de deixar a minha conta fresha com saldo negativo de quase -7€ Review Source Talk to a Capterra advisor for free and get results within 15 minutes.