# Page 6 | Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Fresha the right Yoga Studio solution for you? Explore 1443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Fresha ## Showing most helpful reviews Showing 126-150 of 1443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CT Carla T. Hairdresser Health, Wellness and Fitness Used the software for: 2+ years ### "Life saving system" March 23, 2021 5.0 Very happy, wouldn’t mind if it was a bit more affordable for people small like me but I’m happy and grateful for having the system for free. I also would like to mention \[SENSITIVE CONTENT HIDDEN\] the lady assigned for my area for her phone call yesterday, no hard sell at all, just wanting to know me and my view on Fresha and also offered to help me with the system to see what else I could benefit from, \[SENSITIVE CONTENT HIDDEN\] knows that I can’t afford at the moment the subscription and still was very kind offering to look what else I can do with my free account, was lovely and very pleasant to me. Thank you \[SENSITIVE CONTENT HIDDEN\] and hope you get this review Pros I’ve been with Fresha from the beginning, used to be called shedull. I thought it was to good to be true, free for life?! What was the catch I thought? NONE! Yes free! For me the system it’s just amazing, from online bookings, text and email confirmations for clients, costumer service when I have doubts they are fast with solutions and explanations. I don’t use all of the features as I’m happy with what I’ve got, however if I was to grow my business for sure I would sign up for the rest of the features... only can say good things because it’s been very good for me. Highly recommend it. Cons I can’t fault anything... like I said above I do t use the whole systems fully... Review Source Bernardo F. Hairdresser/ salon co-owner Hospitality Used the software for: Less than 6 months ### "Doesn't work for most hair salons" September 25, 2019 5.0 Overall, when there is an actual way they can help you, you get a straight answer but when you have an issue with a feature that they don't have, you get emails back with answers not related to your initial question. I'm guessing also that this app is made by developers who haven't consulted with salon owners and it shows. Pros Easy to set up and use. Interface is well designed. Cons Does not work for all hair salons! You cannot choose two service providers we hen clients book online. E.g.. One of our staff is a stylist and her clients visit other colourists in the salon for their colour. You can't book two separate people so the client is forced to make one appointment at a time which is frustrating for them. Also, they haven't set it up so you see when the next available time or day is so the client has to check day by day to find an available spot which is also annoying for them. Alternatives considered [salonMonster](https://www.capterra.com/p/111928/salonMonster/) Reason for choosing Fresha I didn't. I prefer salonmonster. Review Source Response from Fresha October 3, 2019 Sorry to see this, Fernandez. Actually, we have 40,000 Salons using us globally, have won Most User-friendly, Most Popular and Most Affordable for 3 years in a row, so the team definitely know what they are doing ;) The Support team spent a lot of time responding to your emails and finding solutions for your very specific requests. If we don't have a feature, of course we'd try and find a solution for you, and if not, it would be added to the to do lists. You're welcome back anytime but we wish you luck with your continued search :) JS Jessica S. Owner Cosmetics Used the software for: 6-12 months ### "outgrew fresha" July 8, 2023 3.0 Fresha is a good software for a sole proprietor. they have weird hidden fees.. It feels sometimes shady when I would've paid a monthly amount. it allowed staff to cash out packages and not cash out the appointment but the appointment would show closed. this caused a lot of lost money. Pros customer service was great and helpfulclients found it easy to bookdeposits were taken easily Cons switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable. Reason for choosing Fresha it was free and it had almost every feature we were looking for Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) it had better cc rates. was able to take deposits more efficiently. Review Source JF Joseph F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great system" April 24, 2023 5.0 System is very good. The company is constantly making it better and better everyday.My rep \[sensitive content hidden\] is perfect! Always listening and understanding the needs of my company and working with me to get the best results! Pros A lot of amazing features! I love how it simplifies all my job with clients communication and organization Cons Just missing the confirmation button from clients for appointments Review Source DB Danilo B. hairdreseer Retail Used the software for: 1-2 years ### "bad customers services, not access to speak with someone over the phone." October 24, 2022 5.0 Pros easy to use over the phone for me and for my employee Cons not customers services and not be able to speak with anyone. Also before i start to use fresha their sale team used to call me everyday now i use the app over a year, i cant reach them its very frustrating. Review Source TG Tamar G. Beauty Specialist Consumer Services Used the software for: 1-2 years ### "Makes my life so much easier & efficient " March 9, 2021 5.0 Pleased with the all round system and will continue to partner with them until I’m not. Or that they start to fall behind what is needed in their system to run my business to the best of its ability. Right now they are doing a great job and moving forward. And this is accompanied with fab customer service. So just keep doing what you’re doing. Pros I initially joined as the set up was free. After using this free account to run my salon for a couple years I decided to upgrade to Fresha plus to receive the extra features that will be beneficial to my business. Customer service through messenger and once assigned an advisor was great. Very helpful and attentive. Cons I know the team are constantly working on new features to launch, however I’m impatient and sometimes wish they could work a bit quicker. I’m desperate for the consultation forms feature to be finalised so I can use it for all my services which is so important to have in the beauty/aesthetic industry. I also hope their targets can turn into actual dates to adhere to. The social media pages say things are coming but we have no time scale and sometimes waiting seems like forever. These are minor things though with what they have achieved up to now. I’d also like to be able to control how many of each service can be booked in one day or back to back, a cut off point so to speak of certain treatments. Review Source JT Jade T. Operations Manager Sports Used the software for: Less than 6 months ### "Great scheduling program" March 29, 2020 5.0 I have been using Shedul as a scheduling tool. This has helped me to be a lot more organised and has prevented me from double booking staff which was happening before. It saves me time when taking bookings because I can see all my staff's bookings for the day on the same screen. I love how easy it is to use and I hope to keep using it for a long time. Pros \- Shedul/Fresha is REALLY easy to use. We are a surf school, not a salon and I was able to adapt it to fit our needs easily. Even staff who are not good with technology were able to log on and easily use this program. I've used many different scheduling programs and this one has been the best for my needs with this company, and definitely the easiest to learn to use. - Adaptable - I was able to set up products mostly as I needed to even though they are not the products the program was intended for. - The software has not crashed the entire time I've been using it. I have had no technical problems with it, which is great!!! - Support - \[SENSITIVE CONTENT HIDDEN\] from the Shedul team contacted me and asked if I needed any help, or if I had any suggestions or further needs from the software - this was impressive!! - Ease of access - I can be logged on on my computer, phone and my bosses phone all at once with no problems Cons I'm looking forward to the class feature being added, this will be very helpful for our business. It would be nice to be able to view multiple days and multiple staff at the same time on the calendar but I am happy with how it is currently. Reason for choosing Fresha I looked at reviews and the first product I tried was Shedul. I have used RTP, Galaxy and Waldhart as scheduling programs before. The company I work for is smaller than those I worked for previously and Shedul/Fresha has met our needs so far and I expect it will continue to do so if we expand. Review Source AN Annie N. Beauty Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Recommend for new business owners" September 26, 2023 3.0 Pros Clients find it easy to use the online booking Cons Setting up was harder than other online booking systems, hard to sync with google calendar, not mobile friendly, the fees are high Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Fresha Just mostly testing it out for 6 month, found it harder to use than Goldie Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Online booking had option to take deposits Review Source EO Emma O. Hairdresser Cosmetics Used the software for: 2+ years ### "Amaizng customer service " April 4, 2023 5.0 I’ve always had a great experience with Fresha, but as of today I dealt with a member of staff named \[sensitive content hidden\] and I would be lost without her! She has helped me so much and was so quick, friendly & patient! Pros Fresha is so quick and easy to use for both customers and business owners. Cons No, I believe Fresha is great the way it is Review Source jP josh P. Head of Sales and Marketing Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Fresha is a great app!" November 22, 2022 5.0 I would recommend to anyone that likes to stay organised and on top of their appointments all in one place. Pros It allows me to easily manage all of my appointments in one easy app. The app sends reminders which is great for when you have a busy schedule or have multiple appointments booked, as I often do. Fresha is free to download and very easy to use. I like that you can easily book but also reschedule or cancel appointments in no more than a few simple steps. Cons I would like to see more choice of services within the app. In non city-centre/ central areas there tends to be only a few to choose from. Review Source FS Faith S. Customer Service Specialists Farming Used the software for: 2+ years ### "Making your everyday the best with Fresha." October 14, 2023 5.0 This is the most affordable and secure software for getting clients or marketing my medical work on my farm.It is easy to use and understand. Pros Have been using it to get unlimited bookings for my farm medical services.Fresha has really boosted my sales and have used it to attract more customers through online bookings.It zero monthly fees making it affordable for everyone.Have been updating my clients via automated texts. Cons No Cons about this amazing software.Has really helped me in strategizing my company. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because I wanted a secure and reliable software and Fresha is the real deal.I am a proud user. Review Source MR Michael R. Psychotherapist Hospital & Health Care Used the software for: Less than 6 months ### "Ideal Booking and Payment for small business" March 1, 2022 5.0 Client payments and booking appointments is now a breeze, their support/onboarding has been engaging and helpful. The 'pay as you go' model is ideal for a small business starting out, but powerful for those already going full steam Pros Amazingly straightforward to set up and start using, many advanced features for scheduling and payment transactions Cons Not yet syncing with my google calendar, this is important to avoid scheduling conflicts Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Square Appointments didn't allow for forms customisation that I needed, and the user interface was very confusing, somewhat of a labyrinth. Review Source BB Bernard B. Company Director Real Estate Used the software for: 1-2 years ### "Efficient Scheduling and Booking Solution" February 16, 2023 5.0 The software has helped streamline my business and made it easier to manage appointments and clients. The payment processing feature has also been convenient for both me and my customers. The support team is responsive and helpful when I have questions or need assistance. I recommend Fresha to any business looking for a comprehensive and easy-to-use platform for managing their appointments and customers. Pros Fresha is a great software for businesses looking to manage their appointments and customers. The platform is easy to use and navigate, making it simple to book appointments and manage the schedule. The software's features are extensive, including a booking system, online payment processing, and even marketing tools. The mobile app is also convenient and useful for managing appointments on-the-go. Cons The online booking system can be confusing for some customers. It may take some time for them to get used to the process and understand how to book appointments through the platform. Additionally, some features may require some technical knowledge to set up, which could be challenging for some users. Review Source HQ Helena Q. Owner / Technician Cosmetics Used the software for: 6-12 months ### "My Search For Software Ends Here!" October 8, 2018 5.0 My over all experience has been a complete pleaser. I am completely cyber challenged, seriously, this is the first Software program that I've ever been abke to use with such confidence. I love it! Pros I love EVERYTHING about this Software! I'm in my 50's, yup old school, always felt I was one of those hard to teach an old dog new tricks people. But I downloaded the free version of Shedul, a bit intimidated I played around with it adding my products & sevices etc... very simple to do. I finally got up the nerve to actually start booking clients... but also continued to use my old appointment book as a back-up.. yup still intimidated by these on line things. However, in about a week, I saw how much more this appointment booking Software did, I was so amazed & confident, I ditched my old hard copy appointment book. I no longer had to give my clients a handwritten appointment card or call to remind them the day before. It also helps with accounting, keeps track of your sales, prints out receipts, monthly reports... what more do you need?? And this is the FREE version!! Its a keeper. Cons There's really nothing that I don't like. I see there's an email you can set up to send clients promotional offers etc. I have to look into that, I'm not sure if it comes with the free version. The only thing more I would like is perhaps an occasional email update from the company to give me tips or provide info about other features that Shedul can do to make running my business easier. Otherwise NO complaints. If an old dog like me can use it with confidence, anyone can. Review Source MT Mutlu T. Beauty Alternative Medicine Used the software for: 2+ years ### "Hiding fees £72 " September 5, 2023 1.0 Cons I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin Review Source GD Graciela D. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love it " April 24, 2023 5.0 Easy to use amazing customer service !!! Doesn’t but at all Pros The customer service is amazing friendly to use it doesn’t bug or get slow Cons Maybe the interac machine too expensive fees compare with others (clover, chase ..) Reason for choosing Fresha Friendly to use . Customer service is spectacular Review Source VR Verified Reviewer Marketing Assistant Retail Used the software for: 1-2 years ### "Free Salon Software" November 25, 2018 5.0 Overall I'd recommend Shedul to new salon owners because its free and has the basic tools to get the job done. Pros As a new salon owner, my mother was looking for software to managed her clients for her Salon Business. We purchased the salon from a new owner who already was using Shedul to manage his clients so we continued to use. I must see, this is the best free software you can you use for salons and service businesses. The platform is easy to use with a clean UI. My favorite part is that you can generate text messages and email reminders to clients when they book or confirm a new appointment. You can manage multiple employees as well with their own schedule and allocated hours. They even offer free online booking for the entire company. Cons They notifications they can generate lack the ability to apply custom rules to the software. For example you can't say, send a notification to clients who haven't booked in x amount of days. Also, because this is free software, the support is lacking. They are quick but when you have a client in the chair or at the counter ready to book, you have to email them to get support which is a down side. Review Source dK diamond K. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Disgusting.... DO NOT USE this company" May 30, 2023 1.0 Never again. Pros Nothing, they are sneaky, they charge you for ALL customers and they advertise they only charge for new. This is not the case. Cons The charges are so high, they make me sick.. as a small business owner... They were free, suddenly changed and now they take all the money they can.. probably to make up for their "free period" Review Source SR Steve R. Expansion Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Non-existant customer service" September 12, 2023 3.0 Horrible... our company is in despersate need of some help and can't get it. Pros The Calandar and team members and lists for emails and phone numbers. Cons The worst type of customer service possible, which is NO customer service, nothing... crickets. I have reached out via email and the Fresha Portal a number of time and gotten NOTHING in response. As a business coach this is the first reason I give to clients to fire and replace support companies. Review Source Vincent P. Senior artist hairdresser Cosmetics Used the software for: 2+ years ### "The best" December 6, 2019 5.0 Pros I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion. Cons Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic! Switched from [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Treatwell is too expensive and has the 1st link on Google searching engine rating. Review Source TR Tristin R. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Severely limited, bad long-term choice" February 26, 2019 4.0 Shedul is a deceptive piece of software because it is clean, good-looking, and easy to get started. But it is a terrible option in the long term, unless you plan to be a small business that never grows or you plan to pay someone to manually handle all of your scheduling and business-flow processes forever. Pros Very easy to setup and use. My staff were able to pick it up right away with minimal learning curve. The online booking system for clients is simple and clean. Cons No Google Calendar integration = dead end software. You cannot automate \*anything\* with this software, meaning you will be stuck manually handling everything related to booking for as long as you use this software. This means you will have some serious pain as your business grows. Worse yet, the online booking system is more a marketplace than anything else, making it very simple for your prospective clients to inadvertently end up on a competitor's booking page. Ouch! Review Source Response from Fresha March 11, 2019 Hey Tristin, sorry to see this! If you're looking for growth, your account is 100% unlimited so you can add as many staff, locations, services etc as you'd like. SMS and client notifications are also free & unlimited as part of your free for life account so the sky is the limit! We're all about automation so clients can book online rather than needing full time staff to manage your calendar. If you start using the checkout features, you'll also see your reports are automatically populated for you. My recommendation would be to drive more online bookings and use the check out features. Likewise, online bookings can be through your own online bookings widgets for your website, facebook and instagram which I saw are not being used, as well as the marketplace, so you have both options and best of both worlds. We can however remove you from the marketplace if you'd prefer. Hope this helps and keen to help further so you can use all of Shedul to make life easier :) EP Emily P. Owner Alternative Medicine Used the software for: 1-2 years ### "Fantastic!!" March 31, 2020 5.0 Loved it! Pros I love that Fresha is simple and easy to use. Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help. I love this software and am So grateful for how they have supported me during the challenges of COVID-19. Cons I have been with them for a few years so like any software it has been a gradual build with new features. Online processing/sales and gift cards weren’t always a feature but they are so great at listening to the needs of their customers and making upgrades. Reason for choosing Fresha It was free at the time, clean look and easy to use. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY kept raising their prices and for what I needed it simply wasn’t worth it. The software was also much harder to figure out and customer service was less accessible and less friendly. Review Source NS Natasha S. Aesthetics Practitioner Cosmetics Used the software for: 2+ years ### "Very happy with Fresha " May 26, 2023 5.0 I had some quieted which \[sensitive content hidden\] was able to answer and help with. Overall I’m really happy with the app and customer service. Pros It’s simple and easy to use with lots of great features. Cons No contact number, everything by email. \[sensitive content hidden\] kindly contacted me via phone. Review Source RR Rachel R. Director of Operations Medical Practice Used the software for: 1-2 years ### "Going Live with On Line Booking" December 1, 2020 5.0 Pros The Customer Service. Hands down the most outstanding customer service . Fresha is there to answer questions, provide training, assistance and follow through with genuine care and dedication to make your scheduling, on line booking and marketing successful. We are very pleased with the outstanding investment Fresha has brought our Company. The software is very user friendly. Our guests have loved the on line booking upgrade which has increased our sales and made it more convenient our guests to have options and information about the service and treatments that we provide. Cons We wish we would have launched Fresha Plus sooner. Reason for choosing Fresha Personalized customer service. Switched from [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/) Fresha fit the needs of our Company perfectly. They personalize their help to fit the individual needs of our business and continue to expand and grow with new options and service. Review Source NW Natalie W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "You get what you pay for" August 19, 2020 1.0 I wouldn't continue to use the service neither would I recommend to others due to their lack of customer service support and unavailability to resolve extremely important issues related to receiving payments. In my opinion cash flow is the main importance when running a business and trusting a service provider to ensure this function is operating is of the highest importance. Pros It is very easy to use in terms of it's operational functions. You can learn how to carry out activities easily as it's simple and self explanatory. They do offer support with a dedicated account manager but I have had a bad experience with their customer support service. Cons The customer support service is terrible - I have had payments taken from clients that have not been transferred to me causing cash flow problems. I have been unable to resolve this after sending multiple email messages (the only form of contacting customer services) however I do have a mobile number for my account manager who hasn't responded! There is no procedure to resolve issues (non payments!) other than to be redirected to your account manager - who may or may not respond. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.