# Page 7 | Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Fresha the right Yoga Studio solution for you? Explore 1443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Fresha ## Showing most helpful reviews Showing 151-175 of 1443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NA Natasha A. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great booking system" February 7, 2023 4.0 Really good, has improved my business systems greatly Pros My beautician recommended Fresha to me and set it up on my phone whilst I was getting a pedicure, it wasn't difficult - I use to use a paper diary, it took so long! Has saved me so much time and does not cost me anything. Having the reminder system is a key feature for me as clients can't say they forgot about the appointment.I have found customer service response prompt and helpful :-) Cons Nothing really, I don't use all the features so for me is an easy and cheap system to use for booking clients Review Source DK David K. Owner/Stylist Retail Used the software for: 1-2 years ### "LIGHTYEARS AHEAD OF THE COMPETITION" December 10, 2020 5.0 I made the switch from Mind Body, and within days, my whole team absolutely fell in love with it. Afterwards, my clients have now done the same Pros The interface for both clients and operators, it's smooth and never glitchy, it's EASY as can be, the price is unbeatable, and the customer service is excellent.... Like a Tesla, this is software that gets BETTER overtime. Can't wait to see where it goes! Cons Still waiting to find one. I suppose the marketing items could be expanded, but they keep us posted about that which is very nice. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reason for choosing Fresha Features, innovation, cost, integration. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was horrendous in nearly everyway, and on top of it, more expensive - which is laughable. Review Source SH Sarah H. Beauty Therapist Cosmetics Used the software for: Less than 6 months ### "Fresha Review" March 23, 2021 5.0 Fresha has been very easy for us to use since the day we set up, \[SENSITIVE CONTENT HIDDEN\] has been so helpful with any queries we have had and been a massive help in implementing the software for our salon. We moved over from another booking system and find that for what we use the software for, Fresha has been much better value for money Pros It was very easy to set up and navigate. Capturing client details is very beneficial to us and I’m sure this has contributed to our lack of no shows. There are so many options to chose from making it fully customisable to each salon. We can run two salons from the same software which saves a lot of time and clients also find it simple to navigate and book themselves in. Cons Consultation forms is a huge part of our job and it’s great to be able to send to clients ahead of their appointment, however a lot of clients do not fill these out, even after being reminded, so it would be beneficial to have a feature which enables us to have the client fill out their form on the spot in the salon from our own iPad. When clients book themselves online we have had a few instances of people thinking they have already paid for their appointment as they put their card details in. It would be great if it was explained to them that we only capture these details in case of cancellation or no show. Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) For the functions we use, Phorest worked out to be very expensive Review Source PJL Paulina Jolanta L. Owner Cosmetics Used the software for: 6-12 months ### "Scam!!!! " September 28, 2023 1.0 A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!! Pros Nothing nothing nothing nothing at all!!!!! Cons Really bad customer service and rude !!!!!! Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Because fresha was cheaper but it’s a liar and scam! Review Source KM Kat M. Clinic Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Fresha is INCREDIBLE " March 12, 2021 5.0 Fresha makes running my business so much easier. All the features I use are just so easy and sleek. The booking calendar, reminders, payments, stock taking. The customer service is second to none.. any issue or query is answered so quickly and always resolved. Pros The booking system is so easy to use, I love every feature. Booking, confirmation, payment, reschedule.. the holding card details Cons That I can’t sync it to my google calendar Reason for choosing Fresha Recommendation and using it myself for a day, I knew I loved it Switched from [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Treat well is very lacking. It’s clunky and hard to get round. As a business owner with 2 young babies, I just need something quick, simple and reliable and treat well was the opposite. I also found their team quite arrogant like what do you mean you don’t like it? lol you’ve only used it a week 😂 just very unprofessional Review Source JZ Jose Z. Owner Apparel & Fashion Used the software for: 6-12 months ### "Discriminatory pricing" August 1, 2020 1.0 Frustrating. Pros It promise easy enrollment and easy to use for clients. Cons I was really disappointed at the pricing of this software. You would expect to pay the same as any one using the software but I was been charged way too much just for a booking system. Fresha charges a percentage of the price of the appointment even if you don't want or need to used their card processing. So if another similar business to mine is charging lower prices they would pay less for the same usage. I try to talk to them but all they wanted was to push me to use their card processing "to see the benefit". This kind of pricing should be illegal. A business prices should not have anything to do with the pricing of the booking services. Fresha need to select a price for their services and not charge based on the business' prices. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) As a business owner, I can not afford to give away a percentage of my services for a booking system. I need a fixed price with out surprises. Review Source Anicet L. Gestion des clients Broadcast Media Used the software for: 6-12 months ### "Fresha : Très magnifique et gratuit" November 7, 2023 5.0 Pros Un outil très facile d'utilisation et très efficace, Fresha est un logiciel permettant la gestion de calendriers et la prise de rendez-vous en ligne avec les clients. Il a toujours été bénéfique pour nous ses derniers temps. Cons Fresha est très sympa car il fournit une assistance en ligne et une base de connaissances aux clients. Review Source AM Amna M. Aesthetic skin consultant Hospitality Used the software for: Less than 6 months ### "Amazing support and easy to use! " July 25, 2021 5.0 As someone who has been in the beauty/aesthetics industry for 7 years, I’ve used many systems but Fresha by far is the best! Straight forward and easy to understand and manage. There’s fantastic tools on Fresha and is easy to navigate. The support from the team at Fresha has been amazing! The lovely \[SENSITIVE CONTENT\] has been an absolute diamond in helping us set up Fresha as well as being so quick to help us with any queries and questions. He is always able to schedule in time with us to sit and chat about what’s been going on and guides us on what we need to do. Nothing is too much for Indi and he’s an absolute delight to work with. We are a lucky clinic to have someone so fantastic work with us! Pros Love being able to create forms and personalise them so easily. Booking, cancelling and rescheduling appointments is straight forward. Having reminders for client appointments on the day it’s made and a day before is so helpful for our clients! Cons A few features that are coming soon are taking a little while like using WhatsApp to send out mass marketing but we can wait a little longer! Review Source TA Tina A. Owner/Manager Retail Used the software for: 2+ years ### "Best Salon Booking, Client Management & Reporting Software" October 28, 2021 5.0 Fantastic package! Always satisfied with its functionality and ease of access to information on stats, reports, marketing tools, online booking. My customers regularly give great feedback on ease of booking with Fresha Pros Super Practical and Encompassing Software that continues to surpass my expectations on so many levels!!! Cons Would like to see the ability personalise screens with salon logo and different colours etc Reason for choosing Fresha Reviews, Low Fees, Excellent Service Review Source KR Kirby R. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Great online Booking service " October 14, 2021 5.0 It is very good with an amazing service! Pros It’s easy to use, send reminders and the service of the Fresha team is amazing! Cons Fresha Would Be perfect if it automatically adjust the reservation options to the type of service and not every 15 minutes or half hour… so there wouldn’t be “lost” time between services. Reason for choosing Fresha The free version is already very good Review Source Dawn M. Wellness Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Can’t do business without them!" February 26, 2020 5.0 I’ve had a few hiccups along the way but Schedul has been very helpful the whole time!! It’s neat that as my business grows so do they. I feel like I have a personal team! Pros I have been using this software from the very beginning and love how it’s grown. It’s so EASY for my clients to book, for me to stay organized and one of the best things is the automatic setup for reminders etc to clients. Cons If I have any issues, customer service is so incredibly helpful and quick. No cons really for me. Review Source BM Billi M. Beauty Therapist Cosmetics Used the software for: 2+ years ### "Absolutely the best booking system available " November 3, 2021 5.0 Absolutely love it Pros This product is super easy to use, Client friendly. Cons It’s a little bit behind updates and upgrading technology and systems Review Source OF Ocean F. Owner Consumer Services Used the software for: Less than 6 months ### "Best of the best " February 23, 2021 5.0 I have a learning disability. I have to see step by step what’s in front of me. My business is my art. It’s not numbers and spreadsheets. Fresha does the hard part for me and it’s free. I don’t have a receptionist so fresha is mine. I raised my prices a little to cover the transaction fees which are not much at all. I love fresha I’m so happy with everything they do and have done for me. They really do want you to be successful. I know it feels like you’re all alone when starting a business by yourself, but fresha is like the big bother you never knew you needed. I can’t thank y’all enough for keeping me on track!!! Pros I like that clients get updates about up services. I also like the reports it generates. My tax spread sheets are easy to do I just plug in the numbers. I like that clients have to book with a card prior to seeing me. It insures me that no one is going to be wasting my time. I love the fresha team and all the support the pour over my head like my fairy god mother’s. Any minor inconvenience I’m going to reach out. They responded and resolved immediately. And I’m back to being a confident business owner. Ever since I’ve started using fresha my business in flourishing. Cons I’m just waiting for the membership to roll out!!! I know it’s coming soon. Reason for choosing Fresha Because all my friends use fresha and when they showed me the app I was hooked. I like simple. Fresha is thorough but simple. Anyone can use it and make money. They are the staple to my business. They make me look so professional. I’m so proud of my accomplishments and I have fresha to thank. Review Source NS Natalie S. Nail Artist Health, Wellness and Fitness Used the software for: 6-12 months ### "Not to my liking" January 14, 2023 4.0 What they offer is quite good and additional features, if you want to use them, are low cost. It took me quite a while to get it all set up only to find I cant use the payment function without providing paper bank documents Pros They have a market place that will allow you to get more clients Cons To set up online payments you have to provide bank documents which I do not have as I'm with an online bank for business. Screen shots are not accepted so unless I use a personal account, fresha is useless to me Reason for choosing Fresha It was free and had options to take payments, Goldie offers this but only if you upgrade Review Source MC Maasa C. Spa Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Mission pay per service function" March 25, 2019 4.0 Pros It's a very intuitive program to use and its free:) Cons I'm having to do payroll manually because I do not pay my staff on a commission rate. I believe many spas to not do so because a lot of aesthetic services require product use and it doesn't make sense to pay the same commission rate for massage services or other service that do not require much product. This would be a perfect system if there was an option to pay each employee a service rate and also and option to pay individual staff members a scale of service rate depending on their experience so they have room to grow. I'm truly hoping that this function will be added soon because with 10 staff members it's taking too much time to do payroll and now I'm looking for another POS system. If this is on the horizon please let me know. Thanks so much! Review Source VR Verified Reviewer Search lead Marketing and Advertising Used the software for: 2+ years ### "Same old app from whenever it was a new thing" March 20, 2026 3.0 More of a payment app at the moment and not really the go-to for discovering new salons in your area Pros Same old platform almost no change to the UI but more outlets so a biz dev focused business not user centric Cons No focus on the UI or fixing major UX issues in navigating the home page and finding your same barber in the app can be a challenge so you'd rather call to book sometimes and just use the app for payments Review Source AH Angelika H. Holistic Therapist Alternative Medicine Used the software for: 1-2 years ### "Thank you \[sensitive content hidden\] for the best customer service!" April 5, 2023 5.0 Customer Service is superb Pros Easy to add new team members. Payments next dayClient history - easy to checkEasy to add new service Great option to add Bundles and discounts Cons The text messages are expensive for blast campaigns; no customer grouping available e.g. just females Reason for choosing Fresha Flexibility & ease to use Review Source NN Nancy N. Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Not worth the money." July 30, 2020 2.0 Ok to use but ridiculously expensive! Especially the 20% of appointment value for a first time client. I’m also a bit suspicious of the fact that if a client books via my book now button on Facebook, it creates a Fresha client account with the email they use to sign into Facebook - which isn’t always their everyday email account. Now, quiet often the Book Now button won’t work correctly and so clients will go to my google business page to book their appointment, create their appointment with their regular email and what do you know? Fresha makes them a new account and I get charged the ridiculous 20% fee!! Do you think I can get support to reply to my emails? Nope! I’m trying to close my Plus account but nope, no one gets back to me and they’re still charging me!! Absolutely disgusted and now cancelling my card so they can’t steal anymore of my money. Pros Easy to set up and use. Sends reminders to clients. Cons Expensive, hard to get their “support” to reply, can’t edit reminder texts. Review Source BD Bryan D. Quality Assurance Supervisor Consumer Services Used the software for: Less than 6 months ### "Even a guy can use this" February 15, 2024 5.0 Im a happy customer and will recommend it to friends and family. Pros As a guy who always wants to look good, Fresha helped me booked appointments easily without any hassle. As a guy who is always on the go, I can easily use this seamlessly. Cons Hmmmm.. I can't think of any because I enjoyed using this alot. Review Source DS Daniela S. Colon Hydrotherapist Alternative Medicine Used the software for: Less than 6 months ### "Highly recommend" January 25, 2023 4.0 Shout out to \[sensitive content hidden\] who have been a great help! I have been using Fresha for a few months now. They've both been an absolute blessing by going out their way to send me video clips and screen shots which helped me visually with what I needed to do, especially with setting up discounts accessible to me only. I commend you both! Good customer service, satisfying response times, good software. Pros Fresha is fast and easy to use. My favourite part of Fresha is the payment. I don't have to use my card machine as much and clients do not have to faff about trying to find their card or remember their pin. Booking appointments is easy and so editing or re-arranging the appointment. Once client has paid for treatment an automated message is sent directly to them which gives them the option to write a review and tip. You do not require a computer or a laptop it is accessible from a tablet/ ipad/ mobile phone. Cons I struggled with applying discounts, for me it was not clear. Reason for choosing Fresha I had heard good reviews and believed it would work well for my business. Review Source TN Tsvetomira N. Nail artist Health, Wellness and Fitness Used the software for: 1-2 years ### "Thank you Fresha from Bright nails by Tsvety" January 30, 2023 5.0 3 years ago I learned about Fresha from my colleague on social networks. I've been using the software since then and I can't imagine how I could do without Fresha Pros I like the software because it makes my work easily accessible to my clients, quickly manage booked services and I don't waste time writing in notebooks and then editing. All information related to my business is organized and easily accessible Cons I like everything in software. I don’t know what can be improved Reason for choosing Fresha Because Fresha is easy to use and free for business and clients Review Source AV Andrea V. President Retail Used the software for: 6-12 months ### "Great addition to my business" September 30, 2019 5.0 LOVE Pros It is extremely user friendly for both myself and my clients. It updates me immediately when someone books an appointment. I researched several different applications before I decided on this one. After using it for a while I feel like I have definitely made the right choice. I have already recommended this product too many of my colleagues and plan to do so in the future. It's a great addition that makes my job much easier. Cons Some of my clients like text message reminders when it's time for their hair cut. This way they do not have to think about it and I make sure they are in on time. I would love 4 to 6 week automatic reminders for certain clients. Honestly, this would be my only suggestion. Everything else is well-thought-out and thorough. This company has literally thought of everything. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Fresha They were quick to respond and seemed to be extremely organized. Review Source GZ Gali Z. Studio 1886 Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fresha is GREAT!" June 11, 2021 5.0 Pros I like how easy the app is to use, and mostly I love that the customer service is extremely quick and helpful. They have a very quick response rate and they are so nice and supportive! Cons I would of loved if I was able to sync my Fresha calendar with my Outlook calendar. They said this feature isn't available yet but that they've gotten this feedback before and they will probably add it eventually. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Fresha I actually already use Fresha in my other business (Lash Extension salon) and I enjoy using it. Review Source Response from Fresha April 8, 2022 Thanks for the amazing feedback Gali. You'll be happy to hear that syncing with other calendars is now possible. We love hearing from our partners on how we can improve Fresha. We've got a ton more more functionality coming soon! Reach back out to us and share any other great ideas you'd love to have us build! bB bridget B. owner Hospital & Health Care Used the software for: 6-12 months ### "positive" May 24, 2023 5.0 excellent Pros the fresha team are always on hand great service from \[sensitive content hidden\] this Moring to help me Cons nothing yet all working good for me at the moment Switched from [Treatwell](https://www.capterra.com/p/181827/Treatwell/) pricing Review Source MD Michelle D. Business owner Alternative Medicine Used the software for: 1-2 years ### "Brilliant " October 19, 2021 5.0 Brilliant, easy to connect to Answered questions , support within the right amount of time Professional , very helpful for business guidance to get the most out of your business and professional looking system for clients to book on line Pros Send automated Appointments day before clients treatments, easy to use and add other services at the end of treatment for add ons Cons That I didn’t ask questions and guidance sooner To get the right amount from this service Connection ( reaching out when first connected to Fresha Reason for choosing Fresha Other business had service Review Source Talk to a Capterra advisor for free and get results within 15 minutes.