# Fresha Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fresha the right Salon solution for you? Explore 1446 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142138/Shedul-com/reviews --- Fresha 4.8 (1446) [View alternatives](https://www.capterra.com/p/142138/Shedul-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Fresha Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Intuitive daily operations management 98% positive reviews out of 348 Most reviewers describe ease of use as simplifying navigation, boosting efficiency, and making business tasks effortless. Occasional technical glitches and delays 37% negative reviews out of 57 Some users report bugs and issues cause lag, crashes, or require manual fixes, impacting reliability and workflow. Pamela T President, 2 - 10 employees. "The data transfer process was a mess that required us to do a lot of manual fixing." Highly customizable user interface 98% positive reviews out of 91 Most reviewers indicate layout offers clean design, easy personalization, organized information, and accessible customization options. Opaque and excessive fee structure 68% negative reviews out of 40 Most users report charges and fees are unclear, unexpectedly high, and often applied unfairly to client transactions. Marina Y Director, 2 - 10 employees. "Fresha is not transparent and don't offer support when you are charged unfairly even i have provided screenshots with my clients response." Streamlined business setup process 100% positive reviews out of 53 Most reviewers find setup extremely straightforward, quick, and customizable, enabling effortless business profile configuration. Restrictive cancellation and booking policies 58% negative reviews out of 38 Most users comment cancellations lack flexibility, with limited control over appointment changes, refunds, and policy customization. Catherine B Business owner an aesthetician., 2 - 10 employees. "They deserve a commission for that but our client called us and asked us to cancel her appointment in which we did so. And apparently their policy is we need to ask the client to go and cancel online???" ## Showing most helpful reviews Showing 1-25 of 1446 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy K. Company director Cosmetics Used the software for: 2+ years ### "Easy to use " December 14, 2023 5.0 The staff are all really helpful, the system is reliable and it’s really easy to use. Pros ease of use, online booking features and accessibility. Cons Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Reliability, having a system cloud based and easy to access remotely and cost Review Source AM Anna M. Owner, web developer, designer Design Used the software for: 1-2 years ### "Great booking system that grows with you" July 8, 2025 4.0 Overall I think Fresha is great, at the beginning especially. Great prices when you’re paying, a lot of extra functions, and best thing is that it is giving you customers (unlike some booking systems). Pros Best thing was that it was basic and free when I was starting. Not many options but for not experienced person that was a good thing and I think it’s still free for one person business (at least it was) Cons When my business was growing I needed more options but they were either paid or not really as good as separate systems. But saying that it wasn’t expensive and it was working quite well. Alternatives considered [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Fresha They don’t give me customers (maybe they are not popular enough) Switched from [Treatwell](https://www.capterra.com/p/181827/Treatwell/) Treatwell is not compatible with other booking systems and it was causing a lot of time consuming problems like double booking and calling customers Review Source PT Pamela T. President Cosmetics Used the software for: 1-2 years ### "Buyer’s Remorse " March 5, 2026 3.0 It’s not a complex system which is appealing to a small business along with the cost, however there are some usability issues that could be easily be fixed if they had good product \[sensitive content hidden\] and tech support. Pros Value for your money is good for a small business. Scheduling is pretty standard. Reporting is average with some critical misses Cons No cost of products sold report. They say they provide but you need to pull data from 2 different reports and unfortunately our inventory report has negative costs which they can’t explain. The data transfer process was a mess that required us to do a lot of manual fixing. Fresha blamed on our data however we did data capture before the transfer and know that is not the case. In 1 year we’ve had at least 3 different account reps and responded back is slow or doesn’t happen at all. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Fresha Cost and appeared simplistic xxxxxxxxxxx Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Cost and simplicity of the System. Xxxxx Review Source VR Veornica R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very neat Salon booking system" June 10, 2025 4.0 We liked Fresha enough, at first the credit card for a no show wasnt usable for us HOWEVER they did make a change and in the end we could use it. We ended up changing simply because we got new management that wanted to use what they knew how to . Pros I liked how easy it is to view which employee has which service and when, as well as we like how easy it is to move services over/ to a different time if needed. Cons We found Fresha a bit complicated to set up, as well as we found clients were not fully understanding how to book and didnt end up submitting appointment request. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) We really did not like Square - it felt very messy and appointments were not colour coded based off the treatment but the person Review Source SM Salina M. Director Higher Education Used the software for: 1-2 years ### "Fresha - free version review" November 12, 2024 4.0 I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way Pros That it has a free version with enough of the capability Cons The new updates that then cost. The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!! Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Fresha It was because there was a free version available Review Source CR Chloe R. Nail technician Health, Wellness and Fitness Used the software for: 2+ years ### "Great app!!" February 27, 2025 3.0 Used for a good few years, just got too expensive so had to switch to a cheaper booking system Pros The layout of the app, how easy it is to use, the online booking for clients and the ease of taking deposits and card details Cons The extra fees for text messages & taking payment details. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Fresha Seemed the most practical and easy to use for my clients Review Source MS Mel S. Hairdressing manager Higher Education Used the software for: 1-2 years ### "Fuss Free version " December 1, 2024 4.0 It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend. Pros The free version is easy to use and not too limiting. Almost as good as a paid system Cons Hard to navigate to notes etc. lots of clicks to get to where you need to go. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) Free option for training facility. Loved kit on a but this provided a very similar service and it’s FREE!! Review Source AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Fresha Than The Rest!" January 23, 2025 5.0 Pros I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!! Cons I don’t have anything specific I don’t like about them. Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Joist](https://www.capterra.com/p/230138/Joist/) Reason for choosing Fresha I really liked the overall feel of Fresha way better. Review Source DC Day C. Owner Retail Used the software for: 1-2 years ### "Read all the fine print for fees" October 3, 2024 1.0 Pros In the beginning it was great. The reminders were great. Cons However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks. They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment. Also any text you send as reminders are now billed. Its become very expensive. Alternatives considered [Iris](https://www.capterra.com/p/170110/Iris/) Reason for choosing Fresha It was free for lifetime. As a new user we were encouraged by free. Review Source Response from Fresha October 28, 2024 Hi Day, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team KL Kirsty L. Owner operator hairdressing salon Consumer Services Used the software for: 2+ years ### "Dissapointed long term foundational member" September 30, 2025 1.0 Dissapointing. Unfair and unsolicited charges. Missleading and deceptive conduct. Not to be trusted. Have contacted my clients in Australia asking for tips, random charges processed that did not exist, promised free forever accounts for initial features such as calander bookings and unlimited reminder texts, to foundational early members 8 to 10 years ago that they are not honouring. Pros Easy to use format for basic use, but no longer available so now nothing to like, and currently moving over to square appointments much fairer plans etc Cons The companies deceptive and missleading business practices, and agressively rude communication style. no longer includes any basic plan available for sole traders just wanting basic features. Review Source CW Carley W. Spa owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly highly recommend fresha! Just try it out, you'll thank me later!" October 28, 2022 5.0 Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses! Pros I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine. Cons There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Fresha I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist. Review Source AK ADAM K. Hair stylist Cosmetics Used the software for: 1-2 years ### "Beware of Fresha’s Hidden Fees and Unethical Practices" October 18, 2024 4.0 Great when i wasn't aware of the hidden fees. Id say terrible overall. Pros Ease of use, set up for "FREE", client interface, The app Cons Beware of Fresha’s Hidden Fees and Unethical Practices If you’re considering Fresha for your salon, be prepared for steep costs. For a busy salon, monthly fees can easily exceed £350—and that’s just the start. One of the most frustrating aspects is their hidden 20% “new client fee.” This charge isn’t transparently shown anywhere, and you’ll need to manually check each client to see if they’ve been hit with it. Fresha makes accessing reports that might reveal these fees an additional expense, charging a premium of £60-90 depending on staff size. Want chat support? That’s an extra £17 per month. Access to reports, client texts, emails, marketing, and payroll? You’ll be charged for every single feature. Everything in the system comes with a cost, and it quickly adds up. Even worse, some of their “new client” fees are enforced through dubious tracking methods, which may not even be legal. Fresha seems more interested in squeezing as much money as possible from its customers than providing transparent and fair service. I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently. Review Source Response from Fresha October 28, 2024 Hi Adam, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team AF Amy F. Nail Tech Cosmetics Used the software for: 1-2 years ### "Brilliant." October 28, 2024 5.0 Very easy to use and clients to use for bookings. Pros How easy the app was to use and navigate. Cons I was struggling to process card payments Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Fresha was free to use and easier to use Review Source SG Sami-jane G. Salon owner Health, Wellness and Fitness Used the software for: 1-2 years ### "FRESHA or not " November 1, 2024 3.0 When I first used it, it was good value then little charges came in. Bit it was easy to use Pros Easy to use, for myself and clients, I liked the text message reminder Cons The rising costs, just little things adding on here and there Review Source PL Paulina L. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great appointment app" March 5, 2025 5.0 Fantastic and would recommend it to everyone and will continue using it. Pros Uncomplicated and professional, it manages appointments via text messages. Cons Nothing. I like everything because it’s simple and easy to use. Review Source AD Arran D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Fresha review" December 7, 2024 4.0 Generally a really positive experience, happy with the systems and it is very easy to set up for my clients Pros Simplicity of setting things up as well as the dashboard/ interface Cons The 20% fees is quite steep compared to other software's Review Source lK laura K. practice manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy customer" October 29, 2024 5.0 very happy able to see appts book and amend Pros can see all my appointments easily, including all future appointments Cons my only con would be that I would like it to link with my calendar Review Source VR Verified Reviewer founder E-Learning Used the software for: I used a free trial ### "Disappointing service" December 2, 2024 1.0 I took a chance to see if fresha could be the solution I needed. Overall I am greatly disappointed both by the features and the customer support received. Pros I did not get to use this product for long before realising it would not be suitable for my business needs Cons Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical. Review Source CM Cheryl M. Owner Alternative Medicine Used the software for: 1-2 years ### "Good booking platform " September 7, 2024 4.0 It is a solid booking platform but only this Pros I used this for a while it’s easy to use doesn’t have lots of functions but does booking well Cons I personally wanted integrated crm which it doesn’t have Review Source AA Adriana A. customer service Consumer Goods Used the software for: Less than 6 months ### "I love Fresha." August 13, 2024 5.0 My overall experience is going great and I love Fresha. Pros I absolutely love everything about Fresha. Cons I do not have like least about Fresh at all. Review Source NW Nicholas W. Business Owner Consumer Electronics Used the software for: I used a free trial ### "Fresha makes my bookings easy" September 30, 2024 4.0 As a customer of businesses using Fresha it's easy for me to book when I want Pros Makes booking appointments and finding new providers easy Cons Limited providers using the software in my region Review Source cC cho C. ceo Food & Beverages Used the software for: 6-12 months ### "I am currently using it and am satisfied with it." July 1, 2024 5.0 Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management. Pros It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy. It is also convenient to automatically send SMS notifications to customers. Cons There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper. Review Source MS Malary S. Hairstylist Consumer Services Used the software for: 6-12 months ### "Good value and Affordable Scheduling Software" December 25, 2022 4.0 Overall, my experience has been okay. I had used better scheduling apps but it is a very seamless experience for my clients, just not one on my end. That being said, it still does the basic functions and has all the features needed to run an appointment-based business. Once you get the hang of it, it becomes easier to use. Pros I like the price and rates of this software. It is much cheaper than other softwares and it is a great option for beginner beauticians as well as smaller salon teams. Cons I least liked the calendar and initial set up of the app. It is very time consuming because it is not seamless when you first set it up. What I did not like about the calendar was it is hard to set up hours on specific days or adjust your schedule. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I wanted to try something new out. Review Source LV Laura V. Nail Technician Health, Wellness and Fitness Used the software for: 2+ years ### "The best online booking system" October 28, 2021 5.0 I love using Fresha and I always recommend them to other salon owners looking for a great online booking experience. Pros Fresha is super easy to use. Has all the features that I am looking for. They are always introducing new features. The customer service team are quick to respond and the emails feel very personalised and not automated. It actually feels like you are having a conversation with a person and not a robot. The Reps are awesome and located here in Australia. Cons There’s nothing I don’t like. Th reason I say this is because they are continually introducing new features. Sure there are a few things that I require that aren’t available. But maybe soon they will be implemented. If not there are ways to work around it. Review Source RH Richard H. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "The system does not work well" October 4, 2022 2.0 Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too. Pros Fresha is affordable compared to many other similar systems. Cons The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system. We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more. The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability. They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages. When clients do reschedule their appointment does not show up through calendar sync. There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Fresha had Reserve With Google as an option Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.