Who Uses This Software?

We serve companies of all sizes with a physical retail presence or e-commerce store. Our solution was created to suit all industries because of its flexibility and ease of use.


Average Ratings

25 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Feedbackly
  • www.feedbackly.com/
  • Founded 2012
  • Finland

About Feedbackly

Feedbackly is a multi-channel customer feedback and customer experience management solution. It is the worlds only such software with built-in marketing and sales tools. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading analytics dashboard. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions.


Feedbackly Features

  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Feedbackly Reviews Recently Reviewed!


best substitute for late google reader; vital part of my daily life, main source of general info

May 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Speed of interface and updates, kbd shortcuts, ability to filter out Justin Bieber from news feed, general reliability

Cons: Nothing of great importance. Some bugs with keyboard navigation ('J' sometimes jumps to the end of the feed, in "Read Later" it is off by several headings etc); liked articles are hard to filter by tags (and hard to search, and impossible to export) etc

Overall: all news in one place; ability to save interesting posts for later; instant "what is new" for many feeds like Livejournals

I had a great experience throughout the entire process of buying and using the software

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Very easy to use and track all my sales and expenses with one single interface. Moreover, everything is uploaded and stored in the cloud. Perfect for me.

Cons: Sometimes integration with other software or systems is hectic

1. Large upfront costs

2. Potentially lengthy integration periods

3. Upgrades can be costly and lead to implementation problems

I use Capterra quite often and is always a huge help.

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that it gives the pros and cons of the various software options we are looking at and provides a good summary of the products.

Cons: The only thing that I would really write as a con is that sometimes when looking for a particular type of software, there are often times so many pages of results that it can be kind of difficult to read through each of the options.

Overall: Understanding the pros and cons of different software options and understanding what each has to offer.

Easy to use and great to have.

Mar 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.

Overall: more insight into customer info

Best Exprience

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Compare as a single pane;

Find a new software;

good looking;

review optimized;

good choice;

UI stylish;

Cons: not bad but directory of software should goes update and dynamical, categorization should better;

Thanks

Feedbackly

Mar 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Feedbackly is a great survey widget that gets the job done. You can benefit from many features such as creating and triggering automated instant upsell offers based on the feedback given and the price is also acceptable. It is easy to use and very efficient. I personally find it very useful when it comes to getting feedback from customers and managing it.

Capterra loader

O.k.

May 10, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy to use. Web interface. Installation Saas as well as Web. I also like statistics and grafs.

Cons: Colours of main menus and other drop down menus. Mobile application could be much better.

This platform is immensely useful for taking technical decision

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The feature of comparison. It give feature by feature assessment of the software to be considered before taking decision.

Cons: Providing list prices should be made compulsory. Without prices the assessment cannot be considered as complete.

Overall: It has helped us to take conscious decision while working out solutions for our customers. We can also get the source of many solutions in one place.

Capterra loader

Normal Experience

May 10, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Quality of search it allow me to find more information and get a good feedback and that is very helpful to me especially when i meet with me customers

Cons: Response time : for me it take a long time to show me what i need i tried it from different devices but always the same status

Overall: really its a very good solution it helps me to get a very good visibility about the different software solution

The software is easy to use, customer-centered with high-level dashboards.

May 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The analytic model dashboards in a user centered great interface. This enhances customer data digestion for decisions on the nature of improvements.

Cons: The softaware in its entirely is a heavy in loading over the browser. I use firefox and my speeds are over 60MBps and it takes time to load.

Overall: Customer insight focus

Perfect Feedback Solution

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: The application not only looks good, it works great. Nice design and user experience together with a profound statistics tool make it a perfect choice if you want to get some feedback from your customers

Cons: Well, when you get too much feedback you might need better filtering tools. Other than that it is a perfect software to me.

Capterra loader

Excelent experience and attention

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease to use and manage your sales tasks with a simple feedback from customers. The User Interface is simple and cute, is good.

Cons: The possibility to create a Feedback without a sing in because not all the clients want to give their data and fill in all the form.

Overall: A better vision of business

Capterra loader

Works as expected

May 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Works as expected, no surprises, easy to use, intuitive interface

It was only used for tests, not really in production, but it behaved very good

Cons: Nothing really, maybe some very small design issues, like rounded corners (but this may be also because of my browser)

Nice design and user experience

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Feedbackly has very good GUI and design. Its really ease of use. You can manage easly your tasks. User interface is simple easy.

Cons: it could be better with some filtering tools. because you can get too many feedbacks in a single page. It will be hard like that.

excellent

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: easy to use, native. still get used to it but I think it will be very useful in my work experience.

Cons: nothing comes to my mind at the moment. if there is something, in particular, I will contact customer support for more details.

Good experience

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Search is awesome! Works fine and clean. The customer support works well too. I had a issue that was solved for them quickly.

Cons: Could be possible cancel orders by mobile cause is bit hard sometimes access a laptop. In my case I was in vacation and felt it.

Used it a few times to find software

May 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: This software is easy to use and helps me find exactly what I am looking to install on my computer.

Cons: This software is on the pricey side of software. Other than that there is no cons to this product.

Overall: Save time

Great Product with no complaints

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer Service tool that provides sales and marketing built into one ecommerce platform . I. Love the face you are able to measure customer success online and off

Great Experience, Easy to use

May 02, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great Experience, Easy to use, Friendly and Intuitive, can be use for large marketing products or small campaings.

Cons: Price for personal or small bussines can be better, the free subcription does not permit exports data.

Very easy

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Integration with versions devices as well as making survey is very easy. Lots of options to select from which makes it awesome

Cons: Nothing actually.

I was looking for something for long. Mobile app could be much better solution with full functionality.

Ease of use, good design and very smart for feedback.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like feedback analyze section and results page is awesome with graphics. Notification option and rebranding options are cool.

Cons: I can't see any negative thing. Just, I think; when click the data export button, it can be ask for file format each time.

Simple and focus

Mar 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very ease to use and able to keep track with all the deals in one place. Actual review from real person.

Cons: It need to register to get to review section. If we can do it with an authentication code without register an account may be easier for some users.

Feedbackly give you that professional look

May 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Very easy and simple to use, able to get something together very quickly. Would recommend you try some sample send outs first.

Cons: Limited functionality around what you can create, but not a show stopper... maybe one for future updates.

Overall I am a rather happy consumer of this software.

May 02, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like most the performance and the ease of use. Nothing that requires a lot of training which is essential.

Cons: I would really like to see an ERP or Oracle or Portal Integration so it fits more to existing processes.

Overall: I was able to make faster decisions and that saves me a lot of time.

I use it on one of the system that I use.

Mar 13, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to use - intuitive. it is easy to understand, the flow is fluent and the response time of the system is quick enough.

Overall: send a review about a product that I used