--- title: "Feedbackly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Feedbackly Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/142140/Feedbackly/" page_type: "product" language: "en" --- # Feedbackly Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Feedbackly ## What is Feedbackly? Feedbackly helps you create customizable surveys and publish them simultaneously on any sales/communication channel. Use our loved survey templates. Build surveys for any needs - CSAT, NPS, CES, EVI®, sliders, images, email field – you name it, we’ve got it all covered. Publish surveys in minutes at any channel online or offline (email, SMS, website, QR-code, etc.). Sit back and wait for the feedback to gather automatically. Analyze results in real-time on our easy-to-use analytics tool. ## What is Feedbackly used for? [Survey](https://www.capterra.com/survey-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 83% Neutral 17% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Feedbackly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.feedbackly.com/&name=Feedbackly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Feedbackly 4.2 (36) VS. [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (36) Ease Of Use 4.6 (121) Value For Money 4.0 (33) Value For Money 4.5 (109) Customer Service 4.0 (30) Customer Service 4.7 (110) ## Feedbackly alternatives Highest Rated [4.7 (2,917)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Feedbackly Overview ### Which roles and teams benefit most from Feedbackly? Feedbackly benefits operations managers, business development and sales leaders, IT teams, and consultants who need structured customer input to improve service quality. Executives and founders use it to track satisfaction trends and guide decisions, while educators and trainers rely on it to gather participant feedback and refine programs. Answer based on 35 reviews Overview ### What company size and specific industries is Feedbackly built for? Feedbackly is designed for companies of all sizes that have a physical retail presence or run an e-commerce store. It is suitable for any industry, since the product is built to be flexible and easy to use across different business types and sectors. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Feedbackly? Feedbackly offers 360 Degree Feedback, anonymous feedback, NPS, CES, and CSAT survey structures, plus a survey builder with customizable questions, templates, and branding. It also includes multi-channel distribution, mobile surveys, widgets, real-time analytics, sentiment analysis, complaint monitoring, and third-party integrations. Integrations ### Which third-party tools and platforms does Feedbackly integrate with? Feedbackly integrates with 8 third-party tools and platforms, including Adobe Commerce, HubSpot CRM, HubSpot Marketing Hub, Luzmo, Mailchimp, Salesforce Platform, Shopify, and WordPress. These catalog integrations cover ecommerce, CRM, marketing automation, analytics, and website publishing needs. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Feedbackly offer? Feedbackly provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Feedbackly offer? Feedbackly provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users say the support team responds well and can resolve issues quickly, though some feedback is brief and leaves little detail about the overall support experience. Answer based on 3 reviews Features and Usability ### Is Feedbackly easy to use for collecting customer feedback? Feedbackly keeps customer feedback collection simple with an intuitive setup, clear survey editor, and easy-to-read analytics. Small business teams, marketers, and agencies often find it quick to learn and manage across channels, though some users mention certain pages can feel crowded or harder to skim when navigating options. Answer based on 10 reviews Features and Usability ### How good is Feedbackly's user interface? Feedbackly offers a clean, user-friendly interface that makes surveys, feedback results, and visual analytics easy to follow. Marketing teams and multi-client agencies often like the dashboard design and graphics, but some users find parts of the navigation less polished, with occasional interface bugs or sections that feel harder to search. Answer based on 10 reviews ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers point to these as the survey features buyers care about most: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Feedbackly supports all three top-priority features: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities help businesses create surveys that fit specific goals, build and launch them more efficiently, and turn response data into useful insights, allowing teams to collect better feedback and make more informed decisions. Survey Builder 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and manage surveys Data Import/Export 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customizable Templates 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Data Analysis Tools 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Email Marketing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Question Branching 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers Feedbackly 74 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.2 (36) 4.2 Based on 36 reviews ## Pricing Value for money 4.0 (33) ### Starting price Free trial available Value for money 4.0 (33) 4.0 Based on 33 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Luzmo](https://www.capterra.com/p/180092/Luzmo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (30) 4.0 Based on 30 reviews ## User reviews Overall rating 4.2 Based on 36 reviews Filter by rating 5(14) 4(16) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent AA Ainara A. Administrativa Banking ### "Muy útil y sencillo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2022 Genial Pros Es muy intuitivo y sencillo de usar la verdad que bastante bueno Cons La interfaz un poco fea a nivel estético Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2022 Gracias, Ainara! Thank you for your review, Ainara! We're super happy to hear that you like Feedbackly. Secretly, I can ensure you that we have some very nice design updates coming up soon as well. Of course, we won't compromise the usability in any case, but the look and feel will be upgraded indeed! ���� - Feedbackly Team JJ Juan jose S. Responsable de Administracion Banking ### "Relación calidad precio bueno" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 16, 2022 Pros Es muy sencillo de usar, muy intuitivo y sobre todo economico Cons Costoso si quieres integrar con otro software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2022 Gracias, Juan! Thank you for your review, Juan! Happy to hear that you have liked Feedbackly. It is true that the level of difficulty of integrations and therefore also cost varies. Sometimes integrations don't cost anything. And sometimes more specific custom integrations also have more custom work involved. Luckily, thanks to the custom work we can also provide great flexibility. Just let us know whenever you have ideas for new features, usability updates, or integrations! Feedbackly Team Shahrul I. Information Technology Assistant Financial Services ### "Great platform for collecting customer and employee feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 3, 2021 Pros Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily. Cons The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly. Switched from [doopoll](https://www.capterra.com/p/186501/doopoll/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 13, 2021 Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at info@feedbackly.com with any further suggestions or thoughts. Malik H. Founder Farming ### "Tapin feedback Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2020 8.5/10. The all is simple and can develop in to have more function Pros Easy to attach media portal for photos. Easy to obtain feedback on media. Multiple photo files no problem Cons No video portal to attach video files of any length. Without this feature surveys are limited by media form Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aparna P. Executive Banking ### "Customer Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 8, 2019 Pros Collecting feedback of customers are very much time consuming. Feedbackly has the best solution with user friendly interference. Cons Pricing is not officially displayed on there website. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Alonso A. Manager Restaurants ### "Efficient opinion collector software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2019 Pros A very use tool that facilities collect customer opinions and organize their feedback in order to make required improvements Cons So far i do not find deficiencies in thr software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Eric S. IAM Information Technology and Services ### "very easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 1, 2019 Pros Capturing information on what customer's are thinking and feeling is extremely easy, and makes my job 50 times more productive. Cons the search/directory is convoluted and can be a pain to navigate through. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Johnson P. Certified Trainer Education Management ### "Get customers' feedback task done within hours rather than days" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 1, 2019 Pros Very easy to create a survey and can get the feedback through web or email. Logic flow in designing the survey questions make it more relevant when study the data. Ready to use report on feedback collected. Cons It will be wonderful if it is able to exclude or filter out some of the users feedback while doing analysis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG atul G. senior procurement specialsit Information Technology and Services ### "good and ease of operation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 22, 2019 nice , good , customer supporting Pros customer support , nice , good , customer supporting Cons more services to be added, new offerings Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Ryan F. Office Manager Information Technology and Services ### "2019 Capterra Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 19, 2019 Pros Excellent customer service. Easy to use and understand. Works flawlessly Cons Website was a little bit difficult to skim through. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142140/Feedbackly/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.