Who Uses This Software?

Any website owner can use our product to interact and monitor customers. With either Live Chat, Ticketing System, or Real Time Visitor Tracking.

Average Ratings

2 Reviews

  • 4.5 / 5

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Monthly and Annual plans available per product.
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Chataroo
  • chataroo.com/
  • Founded 2013
  • United States

About Chataroo

Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.

Chataroo Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Chataroo Reviews

Potential customers are turned into REAL customers

Apr 03, 2015

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: When people want to buy your product on the internet there is always some questions they have before they move ahead with a purchase or service, and they won't use the phone. Why? Because they know they are going to get an automated phone response and take forever to get their question answered. Chataroo's powerful user interface allows customers to get their questions and thoughts flushed out right away! It converts would be customers into paying customers and even more importantly repeat customers! It's easy to use, they have great customer service, and pay for itself many times over. Signing on with Chataroo is a "no brainer".

Affordable Live Chat & Ticketing Help Desk

Apr 03, 2015

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Chataroo.com for over a year. Live chat is easy to use and ticketing helps us keep track of customer issues. I was able to install the software with small snippets that I just copy and pasted to my websites footer html, which only took a couple of minutes.

My favorite feature is that I can customize the look and feel of the the chat window and ticketing system to match my website. Also, visitor tracking provides an insight into what my customers do on the website.

Great products at an affordable price, I definitely recommend Chataroo to any website owner wanting to connect with their customers!