# Chataroo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chataroo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/142210/Chataroo --- # Chataroo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chataroo ## What is Chataroo? Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support. ## What is Chataroo used for? [Online CRM](https://www.capterra.com/online-crm-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chataroo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://chataroo.com/&name=Chataroo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chataroo 4.5 (2) VS. [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $10 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.4 (4,352) Value For Money 0.0 (0) Value For Money 4.3 (3,488) Customer Service 5.0 (2) Customer Service 4.4 (3,496) ## Chataroo alternatives [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Highest Rated [4.7 (100)](https://www.capterra.com/p/268615/Clientary/reviews/) Starting price $19.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Canned Responses Shortcuts for inputting frequently used messages CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Email Management Manage, store and organize emails within the system or via third-party apps Chataroo 17 features System alerts about the need to escalate an issue or request Shortcuts for inputting frequently used messages Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Geographic location of visitors determines behavior of the software Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Form to collect visitor contact information when live chat isn't available Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with consumers Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $10.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VC Vinny C. Owner ### "Affordable Live Chat & Ticketing Help Desk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 3, 2015 We have been using Chataroo.com for over a year. Live chat is easy to use and ticketing helps us keep track of customer issues. I was able to install the software with small snippets that I just copy and pasted to my websites footer html, which only took a couple of minutes. My favorite feature is that I can customize the look and feel of the the chat window and ticketing system to match my website. Also, visitor tracking provides an insight into what my customers do on the website. Great products at an affordable price, I definitely recommend Chataroo to any website owner wanting to connect with their customers! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jim M. Owner ### "Potential customers are turned into REAL customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 3, 2015 When people want to buy your product on the internet there is always some questions they have before they move ahead with a purchase or service, and they won't use the phone. Why? Because they know they are going to get an automated phone response and take forever to get their question answered. Chataroo's powerful user interface allows customers to get their questions and thoughts flushed out right away! It converts would be customers into paying customers and even more importantly repeat customers! It's easy to use, they have great customer service, and pay for itself many times over. Signing on with Chataroo is a "no brainer". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)