Who Uses This Software?
Any website owner can use our product to interact and monitor customers. With either Live Chat, Ticketing System, or Real Time Visitor Tracking.
Average Ratings
2 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting Price$10.00/month
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Pricing DetailsMonthly and Annual plans available per product.
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Free VersionYes
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Free TrialYes
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DeploymentCloud, SaaS, Web
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TrainingWebinars
Live Online
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SupportOnline
Business Hours
Vendor Details
- Chataroo
- chataroo.com/
- Founded 2013
- United States
About Chataroo
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.
Chataroo Features
- Alerts / Escalation
- Appointment Management
- Automated Routing
- Automatic Customer Notices
- Complaint Monitoring
- Contract Management
- Customer Database
- Customer Experience Management
- Help Desk
- Inbox / Queue Management
- Knowledge Base
- Known Issue Management
- Live Chat
- Self Service Portal
- Surveys & Feedback
- Trouble Ticketing
- Work Order Management
Affordable Live Chat & Ticketing Help Desk
Potential customers are turned into REAL customers
Comments: When people want to buy your product on the internet there is always some questions they have before they move ahead with a purchase or service, and they won't use the phone. Why? Because they know they are going to get an automated phone response and take forever to get their question answered. Chataroo's powerful user interface allows customers to get their questions and thoughts flushed out right away! It converts would be customers into paying customers and even more importantly repeat customers! It's easy to use, they have great customer service, and pay for itself many times over. Signing on with Chataroo is a "no brainer".
Comments: We have been using Chataroo.com for over a year. Live chat is easy to use and ticketing helps us keep track of customer issues. I was able to install the software with small snippets that I just copy and pasted to my websites footer html, which only took a couple of minutes.
My favorite feature is that I can customize the look and feel of the the chat window and ticketing system to match my website. Also, visitor tracking provides an insight into what my customers do on the website.
Great products at an affordable price, I definitely recommend Chataroo to any website owner wanting to connect with their customers!