--- title: "Chataroo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chataroo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/142210/Chataroo/" page_type: "product" language: "en" --- # Chataroo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chataroo ## What is Chataroo? Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support. ## What is Chataroo used for? [Online CRM](https://www.capterra.com/online-crm-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chataroo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://chataroo.com/&name=Chataroo) ## Chataroo Overview Updated August 2026 AI summary Chataroo offers cloud-based live chat and customer service tools for organizations of any size seeking real-time engagement with website visitors. Key features include customizable branding, geotargeting, offline forms, chat routing, support ticket management, CRM, and third-party integrations. Chataroo supports customer interaction through real-time chat, email management, and canned responses, making it suitable for businesses using live chat or online CRM solutions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chataroo 4.5 (2) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $10 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.3 (18,141) Value For Money 0.0 (0) Value For Money 4.2 (12,827) Customer Service 5.0 (2) Customer Service 4.3 (14,059) ## Chataroo alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (828)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Chataroo Overview ### What company size and specific industries is Chataroo built for? Chataroo is designed for website owners of any company size, from small businesses to larger organizations, that need live chat, ticketing, or real-time visitor tracking. It is not tied to a specific industry and can fit businesses across many sectors that want to monitor and interact with customers online. Features and Usability ### What are the key features of Chataroo? Chataroo offers live chat, real-time consumer-facing chat, and website visitor tracking for customer conversations. It also includes support ticket management, queue management, routing, alerts/escalation, and canned responses for support handling, plus a self-service portal, knowledge base management, email management, CRM, and third-party integrations. Getting Started and Support ### What training and onboarding options does Chataroo offer? Chataroo provides live online sessions and webinars for team training. Live online sessions support guided instruction with a trainer, while webinars offer scheduled presentations that can cover setup steps, product features, and basic usage guidance for teams getting started. Getting Started and Support ### What customer support options does Chataroo offer? Chataroo provides chat support. Support interactions are handled through this channel for users who need help with product use or account questions. No reviewer feedback about support experience is available, so the support quality, response speed, and helpfulness cannot be described from user comments. ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers point to these as the features buyers value most when comparing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Chataroo focuses on other capabilities that reviewers also consider important, including **Real-time Consumer-facing Chat** (**42%**). This feature gives businesses a direct way to connect with website visitors as conversations happen, helping teams respond faster, answer questions in the moment, and support customer interactions more efficiently. Alerts/Escalation System alerts about the need to escalate an issue or request Canned Responses Shortcuts for inputting frequently used messages CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Email Management Manage, store and organize emails within the system or via third-party apps Chataroo 17 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Canned Responses: Shortcuts for inputting frequently used messages - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Offline Form: Form to collect visitor contact information when live chat isn't available - Prioritization: Arrange tasks based on the level of priority or urgency - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $10.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VC Vinny C. Owner ### "Affordable Live Chat & Ticketing Help Desk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 3, 2015 We have been using Chataroo.com for over a year. Live chat is easy to use and ticketing helps us keep track of customer issues. I was able to install the software with small snippets that I just copy and pasted to my websites footer html, which only took a couple of minutes. My favorite feature is that I can customize the look and feel of the the chat window and ticketing system to match my website. Also, visitor tracking provides an insight into what my customers do on the website. Great products at an affordable price, I definitely recommend Chataroo to any website owner wanting to connect with their customers! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jim M. Owner ### "Potential customers are turned into REAL customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 3, 2015 When people want to buy your product on the internet there is always some questions they have before they move ahead with a purchase or service, and they won't use the phone. Why? Because they know they are going to get an automated phone response and take forever to get their question answered. Chataroo's powerful user interface allows customers to get their questions and thoughts flushed out right away! It converts would be customers into paying customers and even more importantly repeat customers! It's easy to use, they have great customer service, and pay for itself many times over. Signing on with Chataroo is a "no brainer". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.