# bxp software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about bxp software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/142212/bxp-software --- # bxp software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) bxp software ## What is bxp software? bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres.. We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge. ## What is bxp software used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[PEO](https://www.capterra.com/peo-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for bxp software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bxpsoftware.com/&name=bxp software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### bxp software 4.2 (5) VS. [4.5 (1,254)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.4 (1,238) Value For Money 3.5 (2) Value For Money 4.3 (967) Customer Service 4.4 (5) Customer Service 4.3 (948) ## bxp software alternatives [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about bxp software Overview ### What company size and specific industries is bxp software built for? bxp software is designed for contact centres in larger organizations, particularly companies that manage high-volume customer service operations. It is used by businesses across sectors such as telecommunications, gaming, financial services, consumer products, and employee rewards services, including organizations like Eircom, Three, Ladbrokes, Fexco, Mars, and One4All. Features and Usability ### What are the key features of bxp software? bxp software offers CRM and customer management features for tracking contacts, leads, and interactions, along with performance management and quality assurance for evaluating work. It also includes sales reports, call logging, call scripting, campaign management, marketing automation, and task management for sales and contact center operations. Getting Started and Support ### What training and onboarding options does bxp software offer? bxp software provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow remote guided setup, webinars present scheduled learning sessions, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does bxp software offer? bxp software provides 24/7 Live Rep and Chat support. The catalog does not include reviewer feedback on support quality, so no claims can be made about response times, helpfulness, or common frustrations. These are the only support channels listed for the product. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Blended Call Center A call center that both makes and receives calls Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Scripting Provide agents with a typical response for common call subject matter Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls bxp software 19 features System alerts about the need to escalate an issue or request A call center that both makes and receives calls Collects essential call data such as call origin, call destination, call length, and other transaction details Provide agents with a typical response for common call subject matter Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Store and organize documents in a centralized system Create and send email blasts/campaigns A call center that primarily receives calls, typically customer service focused Store information about leads or contacts and track, manage and nurture them throughout the sales process Automate workflows and trigger campaigns based on customer actions A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems Monitor wait time and abandonment for incoming requests that have not been routed Reports specific to sales analysis for trends and strategies Group leads or contacts based on their specific characteristics Create, manage and track all task activities and progression Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 3.5 (2) ### Starting price Free trial available Value for money 3.5 (2) 3.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(1) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Ahmed S. Program officer Philanthropy ### "Very nice practical" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 17, 2017 V good nice and affordable Pros Not much effort needed to install and run software. Easy to understand and manage it. Easily communicable Cons Need more improvement in terms of usage. Should have more nice features and live interactive support b present all times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Absar H. IT Executive Hospitality ### "Good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 11, 2017 Overall it's a good software. Pros It has many features and functions. Covers pay role, end of services. Calculations are great. Price is also okay. Cons Because of the so many functions, it makes the application quite complicated for a normal user. Price is okay but I have seen lower price software similar to this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Asa R. Contact Centre Manager ### "bxp sorftware" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 15, 2015 We have been using bxp for over 6 years and have found the software to be very adaptable to all our requirements over the years. The system is very user friendly but should you have any queries the team at AllnOne are always available to help out. The software is always been updated with new additional tools and modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Anthony B. Budget Card Operations and Compliance Controller ### "Easy to use and very flexible/adaptable with pro active customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 1, 2015 I find the software very easy to use, since starting to use this we have developed a number of our own modules. We have had support from all the staff at every level and they actively seek to help us at every step. The 'never say no' attitude is refreshing and has encouraged us to develop this into every section in the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ashling M. Head of strategy and planning ### "We have been using bxp for many years now. The key selling point for this product is the ease of use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 1, 2015 Pros: \* easy to use (especially if you are not techie) \* adapts to your business needs \* can be customised \* minimum training required for staff \* exceptional assistance from bxp team Cons: \* none We used this tool for both front and back office transactions which enables us to assist our customers quicker whilst gathering customer data to build up our database. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.