--- title: "bxp software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about bxp software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/142212/bxp-software/" page_type: "product" language: "en" --- # bxp software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) bxp software ## What is bxp software? bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres.. We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge. ## What is bxp software used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[IVR](https://www.capterra.com/ivr-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for bxp software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bxpsoftware.com/&name=bxp software) ## bxp software Overview Updated August 2026 AI summary bxp software supports businesses of all sizes with cloud-based call center and CRM capabilities, offering tools such as call logging, scripting, contact management, and computer telephony integration. It includes inbound and outbound call handling, queue management, performance management, and escalation alerts, making it suitable for organizations seeking to coordinate customer interactions and manage contact center operations efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### bxp software 4.2 (5) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.6 (970) Value For Money 3.5 (2) Value For Money 4.6 (793) Customer Service 4.4 (5) Customer Service 4.7 (765) ## bxp software alternatives [4.5 (1,257)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,002)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) [4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/27609/VanillaSoft/) Highest Rated [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) ## FAQs about bxp software Overview ### What company size and specific industries is bxp software built for? bxp software is designed for companies that place high importance on contact centre performance, including larger organizations such as Eircom, Three, ACOI, Ladbrokes, Fexco, Mars, and One4All. The description points to enterprises and mid-market firms across telecommunications, gaming, financial services, and consumer-focused sectors. Features and Usability ### What are the key features of bxp software? bxp software offers CRM and customer management for contact and lead records, plus performance management, quality assurance, and sales reports. It also includes call center functions such as inbound and outbound call center support, call logging, call scripting, queue management, and computer telephony integration, along with alerts/escalation and task management. Getting Started and Support ### What training and onboarding options does bxp software offer? bxp software provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow remote guided learning, webinars present scheduled group information, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does bxp software offer? bxp software provides 24/7 live rep support and chat. These channels give users direct access to help at any time. No reviewer feedback about support quality is available, so user experience details such as response speed or helpfulness cannot be described here. ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) bxp software includes **Call Logging**. However, it does not offer **Call Center Management** or **Call Monitoring**. With **Call Logging**, teams can keep accurate records of customer interactions, track call details over time, and maintain better visibility into communication history, helping businesses improve follow-up, document conversations clearly, and support more consistent service. Alerts/Escalation System alerts about the need to escalate an issue or request Blended Call Center A call center that both makes and receives calls Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Scripting Provide agents with a typical response for common call subject matter Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls bxp software 19 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Sales Reports: Reports specific to sales analysis for trends and strategies - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 3.5 (2) ### Starting price Free trial available Value for money 3.5 (2) 3.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(1) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Ahmed S. Program officer Philanthropy ### "Very nice practical" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 17, 2017 V good nice and affordable Pros Not much effort needed to install and run software. Easy to understand and manage it. Easily communicable Cons Need more improvement in terms of usage. Should have more nice features and live interactive support b present all times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Absar H. IT Executive Hospitality ### "Good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 11, 2017 Overall it's a good software. Pros It has many features and functions. Covers pay role, end of services. Calculations are great. Price is also okay. Cons Because of the so many functions, it makes the application quite complicated for a normal user. Price is okay but I have seen lower price software similar to this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Asa R. Contact Centre Manager ### "bxp sorftware" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 15, 2015 We have been using bxp for over 6 years and have found the software to be very adaptable to all our requirements over the years. The system is very user friendly but should you have any queries the team at AllnOne are always available to help out. The software is always been updated with new additional tools and modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Anthony B. Budget Card Operations and Compliance Controller ### "Easy to use and very flexible/adaptable with pro active customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 1, 2015 I find the software very easy to use, since starting to use this we have developed a number of our own modules. We have had support from all the staff at every level and they actively seek to help us at every step. The 'never say no' attitude is refreshing and has encouraged us to develop this into every section in the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ashling M. Head of strategy and planning ### "We have been using bxp for many years now. The key selling point for this product is the ease of use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 1, 2015 Pros: \* easy to use (especially if you are not techie) \* adapts to your business needs \* can be customised \* minimum training required for staff \* exceptional assistance from bxp team Cons: \* none We used this tool for both front and back office transactions which enables us to assist our customers quicker whilst gathering customer data to build up our database. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.