Who Uses This Software?

Eircom, Three, ACOI, Ladbrokes, Fexco, Mars, One4All... Companies that value their Contact Centres and its performance.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • bxp software
  • www.bxpsoftware.com/
  • Founded 2005
  • Ireland

About bxp software

bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres.. We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge.


bxp software Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

bxp software Reviews Recently Reviewed!

Good product

Aug 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Overall it's a good software.

Pros: It has many features and functions. Covers pay role, end of services. Calculations are great. Price is also okay.

Cons: Because of the so many functions, it makes the application quite complicated for a normal user. Price is okay but I have seen lower price software similar to this.

bxp sorftware

May 15, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using bxp for over 6 years and have found the software to be very adaptable to all our requirements over the years. The system is very user friendly but should you have any queries the team at AllnOne are always available to help out. The software is always been updated with new additional tools and modules.

Easy to use and very flexible/adaptable with pro active customer service

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I find the software very easy to use, since starting to use this we have developed a number of our own modules. We have had support from all the staff at every level and they actively seek to help us at every step. The 'never say no' attitude is refreshing and has encouraged us to develop this into every section in the company.

We have been using bxp for many years now. The key selling point for this product is the ease of use

May 01, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
* easy to use (especially if you are not techie)
* adapts to your business needs
* can be customised
* minimum training required for staff
* exceptional assistance from bxp team

Cons:
* none

We used this tool for both front and back office transactions which enables us to assist our customers quicker whilst gathering customer data to build up our database.