--- title: "Ability OMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ability OMS Software - reviews, pricing plans, popular comparisons to other Order Management products and more." source_url: "https://www.capterra.com/p/142223/Ability-OMS/" page_type: "product" language: "en" --- # Ability OMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ability OMS ## What is Ability OMS? Ability OMS helps growing multichannel retailers manage the complete order lifecycle in one connected system. Centralize orders from ecommerce sites, marketplaces, stores, call centers and other sales channels while giving teams shared visibility into inventory, customers and fulfillment. With Ability OMS, retailers can: • Capture and manage orders from multiple channels • Track inventory across locations • Coordinate picking, packing, shipping, backorders and partial shipments • Give customer service teams access to order and customer information • Reduce duplicate entry and manual processes • Use reporting to monitor order and operational trends Built for complex retail operations, Ability OMS connects the work that happens after checkout so teams can process orders accurately, respond to customers efficiently and scale without adding disconnected systems. Experienced support is available from people who understand retail workflows. ## What is Ability OMS used for? [Order Entry](https://www.capterra.com/order-entry-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Order Management](https://www.capterra.com/order-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $750 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ability OMS?[Manage this product listing](https://www.g2.com/products/ability-oms/claim_requests/new?auto=true) ## Ability OMS Overview Updated September 2026 AI summary Ability OMS offers businesses of all sizes a platform for managing orders, inventory, and customer interactions across multiple sales channels. Covering order management, inventory control, point of sale, and catalog management, it supports real-time data, order tracking, and returns. Deployment options include cloud and Windows, with features like multi-location support, API access, and workflow management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ability OMS 4.7 (3) VS. [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price $750 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.2 (957) Value For Money 4.3 (3) Value For Money 4.1 (843) Customer Service 5.0 (3) Customer Service 4.3 (744) ## Ability OMS alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/) [4.5 (957)](https://www.capterra.com/p/169199/Sortly-Pro/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169199/Sortly-Pro/) ## FAQs about Ability OMS Overview ### What company size and specific industries is Ability OMS built for? Ability OMS is designed for mid-market and enterprise retailers, direct marketers, catalogers, and B2B and B2C sellers that manage complex orders, inventory, fulfillment, returns, and customer service across multiple sales channels. Features and Usability ### What are the key features of Ability OMS? Ability OMS offers order management, inventory management, and warehouse management, along with order routing, order tracking, and order fulfillment. It also includes billing and invoicing, POS, barcode scanning, shipping management, purchase order management, reporting and analytics, and integrations for accounting, APIs, and third-party systems. Pricing ### How much does it cost and what fees or limitations are included? Ability OMS starts at $750 per month for the Basic plan, plus $120 per user with a 2-user maximum. Starter with Ability Azure Cloud Tenant Hosting costs $1,995 per month, Small Business costs $4,195, and Growth costs $7,995. Enterprise uses custom pricing. Integrations ### Which third-party tools and platforms does Ability OMS integrate with? Ability OMS integrates with 3 third-party platforms for ecommerce and tax workflows: BigCommerce, Shopify, and TaxCloud. These catalog integrations connect order management with online storefronts and tax calculation tools. Getting Started and Support ### What training and onboarding options does Ability OMS offer? Ability OMS provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual walkthroughs. Getting Started and Support ### What customer support options does Ability OMS offer? Ability OMS provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback about support is available in the catalog data, so support experience details such as response speed, helpfulness, or common frustrations cannot be assessed here. ## Features AI summary Based on 3,064 Order Management reviews Capterra data shows that buyers of order management software rank the following features as their top priorities: - **Order Fulfillment** (**60%** of reviewers rated this feature as critical) - **Purchase Order Management** (**51%**) - **Inventory Management** (**61%**) Ability OMS supports all three of the features reviewers rate highest: **Order Fulfillment**, **Purchase Order Management**, and **Inventory Management**. Together, these capabilities help businesses process orders accurately, keep purchasing activities organized, and maintain clear visibility into stock levels, allowing teams to improve order accuracy, reduce delays, and manage day-to-day operations more efficiently. Order Fulfillment 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of receiving, preparing, and delivering orders for goods/products Inventory Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Entry 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Warehouse Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses Billing & Invoicing 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Ability OMS 110 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backorder: Manage orders for products that are unavailable due to inventory shortage - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing: Supports or provides built-in billing and invoicing functionality, taking care of specialty-specific requirements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Creation: Create catalogs of products and/or services - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Categorization/Grouping: Organize and group data or items based on various criteria - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Notifications: Automatic email notifications to remind customers to make payments or confirm they have made a payment. - Exchange Management: Enable the process of exchanging one item for another - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Image Library: Store and manage images - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kitting: Group and package individual but related items as one package set - Label Printing: Process of printing custom labels through various methods. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketplace Integration: Integration with third-party marketplace software - Merchandising: The activity of promoting the sale of goods at retail - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Status: Update order statuses automatically once orders are fulfilled - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Data: Store payment data and customer information - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Promotion Optimization: Assess and optimize pricing markdowns, special offers, or other promos - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Remote Order Entry: The ability to enter orders from a remote location such as a computer, mobile, or tablet. - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserving Goods: Reserve goods that have been added to cart and update stock levels - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipping: Plan deliveries based on inventory availability, transportation costs, and order priority. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Special Order Management: Manage special order requested by a customer - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock levels: Automatically updates stock levels and inventory based on customer orders - Stock Management: Manage the buying, selling, and holding of stocks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tracking: Track shipments from warehouse to the destination, including drop shipments and multilocation shipping. - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (3) 4.0 Based on 3 reviews ## Pricing Value for money 4.3 (3) [View pricing plan details](https://www.capterra.com/p/142223/Ability-OMS/pricing/) Ability OMS Basic $750.00 Flat Rate,Per Month It includes: - 2 User Maximum - 500 Orders Per Month Maximum - SaaS-MS Azure Cloud- Includes hosting in Ability's MS Azure Cloud Tenant - Pricing available for hosting in your company's Azure Tenant Starter w/Ability Azure Cloud Tenant Hosting $1,995 Flat Rate,Per Month It includes: - 2 User Minimum - 5 User Maximum - 1,000 Orders Per Month Minimum - SaaS-MS Azure Cloud- Includes hosting in Ability's MS Azure Cloud Tenant - Pricing available for hosting in your company's Azure Tenant Small Business w/ Ability Azure Cloud Tenant Hosting $4,195 Flat Rate,Per Month It includes: - 6 User Minimum - 19 User Maximum - 19,000 Orders Per Month - SaaS-MS Azure Cloud- Includes hosting in Ability's MS Azure Cloud Tenant - Pricing available for hosting in your company's Azure Tenant Growth w/ Ability Azure Cloud Tenant Hosting $7,995 Flat Rate,Per Month It includes: - 20 User Minimum - 39 User Maximum - 39,000 Orders Per Month - SaaS-MS Azure Cloud- Includes hosting in Ability's MS Azure Cloud Tenant - Pricing available for hosting in your company's Azure Tenant Enterprise w/Ability Azure Cloud Tenant Hosting Custom Pricing It includes: - Custom User Minimum & Maximum - Unlimited Orders Per Month - SaaS-MS Azure Cloud- Includes hosting in Ability's MS Azure Cloud Tenant - Pricing available for hosting in your company's Azure Tenant Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ TaxCloud](https://www.capterra.com/p/119968/TaxCloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LA Lou Ann L. Database Administrator Religious Institutions ### "Ability OMS - complete package" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2024 They have been awesome to work with especially from an IT perspective. They have knowledgeable staff to assist. Pros It has almost everything you need to run the entire business without having to use an integration for each piece (customer service, purchasing, warehouse, etc.) with other vendors. You have the option to use integrations for pieces but do not have to do it for most things. They are always responsive and helpful when an issue does arise. Cons I wish they were not moving everything to Azure cloud. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 12, 2024 Thank you, Lou Ann for your review. We appreciate your support of our products and just know that while we develop using Azure, Ability OMS can be hosted in any Cloud or On-Premise. PR Patrick R. Vice President Computer Software ### "Excellent Product & Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2024 Great product and with top notch support team behind it. Pros Comprehensive capabilities and great support. Cons Nothing to mention here, all the experiences with Ability have been excellent. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 4, 2024 Patrick, Thank you for your review. We appreciate working with your team to help us discover new and better ways to serve our customers. We appreciate your review. SS Steve S. Director of Technology Retail ### "As long time users, we've found success with Ability OMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 29, 2024 We've used the product since 2007 in its 1.0 version. We have seen a lot of changes and good things happen to the software but remain on the self-hosted platform whereas it seems a lot of their current development is focused on Azure Hosted environments. Hoping to get there or some form of a SAaS model at some point. Pros Ease of use for entering orders and customers. The ability to create meaningful reporting. Cons Limited Payment processor options and payment processing quirks. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing Ability OMS At the time, we got in on the ground level of the product and initially it was very much tailored to our specific needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 4, 2024 Steve, Thank you for your review. We look forward to working with you to move to our updated cloud version of Ability OMS with even more functionality and using the power of Microsoft's Azure Cloud environment. You'll find more options for payment processors along with other exciting updates. Again, thank you for being a valued customer and for taking the time to give us a review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.