Tract Systems

Tract Systems

4.5 / 5 3 reviews

Who Uses This Software?

HVAC, Residential Services, Oil & Gas, Security & Alarm, Energy & Utilities, Construction


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Tract Systems
  • www.tractsystems.com
  • Founded 2015
  • Canada

About Tract Systems

Tract Systems is a field service business management platform that brings business owners, employees, customers and resources together in the cloud. Access the improvements by leveraging the latest in cloud innovation, business management automation, and mobile and GPS technologies to provide an unparallel top down analytical view into crew dispatching, work assignment, customer & fleet management, inventory tracking, employee scheduling, and invoicing.


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Tract Systems Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Tract Systems Reviews

Vehicle/Asset tracking work great.

May 17, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Tract was able to provide a solution that allowed me to track both my vehicles and assets (Bobcat, trailers, and heavy machinery) in the same application. Tract's solution provides significantly more data points than their competitors, and at a lower cost.

Cons: Although the software and vehicle tracking devices are simple and easy to use, the need to recharge the Asset tracking unit makes it necessary to go get the unit when the low battery alarm is received so that it can be recharged. Not sure if there is a solar power offering, but that would make it easier for me than going to get the units once a month.

Recommendations to other buyers: Understand what your main problems are that you are trying to solve, and ensure the solution will help you solve those problems in a way that works for you.

Good software with easy to use mobile apps.

May 17, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I've always said that Tract is doing what nobody else can- giving me the ability to manage my business in a single application. Tract's software has allowed us to replace our paper process and stand-alone systems, like our POS, with a single application, giving us real time access to all of our data, something that we could never do before.

Cons: Initially Tract didn't have all the functionality that I was looking for, but thankfully the team at Tract had a vision and plan to bring these forward.

Recommendations to other buyers: Look beyond just the basics of comparing functionality, and make sure that the solution will fit with your existing business processes. This is also a good reason to update your processes as well.

Easy to use and more functionality than other software we looked at

Apr 06, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like having everything in one system so that I don't need to flip between different software or rely on pen and paper. We've found the software to be easy to use and the team is always open to feedback about how to improve the system. Most importantly, we have increased revenue and reduced costs by using Tract.

Cons: I don't have any complaints. I'm glad they built a new mobile app to work on all mobile devices so that I don't have to purchase iPads for all my technicians.

Recommendations to other buyers: Think about what your goals are. Change how you get work done instead of just replicating the same processes. There are lots of software vendors out there but I went with Tract because I could use one system to run most of my business.