# GivingTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GivingTools the right Donation Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142253/GivingTools/reviews --- GivingTools 4.7 (64) [View alternatives](https://www.capterra.com/p/142253/GivingTools/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GivingTools Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JS Jo S PresidentNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “We are 100% funded by private donations so the ease and security of the site is vital.“ November 13, 2025 DS David S PresidentHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Bambora has a complex system of sending funds to our bank that is quite difficult to incorporate into our accounting software.“ January 15, 2023 JS Jo S PresidentNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “The best part for me is the ease for our donors.“ November 13, 2025 NM Nate M Finance director Non-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The software won’t notify you when a donor cancels a donation.“ January 15, 2023 JS Jo S PresidentNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “Jason in customer service is timely and extremely helpful.“ November 13, 2025 DH Dawn H Donation ManagerReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “The columns are somewhat confusing and takes time for m to remember which one to use from yeat to year.“ January 15, 2023 JS Jerry S AdministratorReligious Institutions, 11 - 50 employeesUsed the software for: Less than 6 months. “There are numerous options for customizing your campaigns exactly how you like them.“ January 15, 2023 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Robert M. director Non-Profit Organization Management Used the software for: 1-2 years ### "Giving Tools is an excellent platform." August 22, 2019 5.0 We do gift shop sales, online sales of books as well as donations. Giving tools handles all of these very easily, with room to grow. Pros I like its ease of use as well as its support of our nonprofit mission. Customer service is excellent. Cons No complaints. Giving tools works exactly as it should. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) In order to use with a non-profit friendly platform that didn't support Trump Review Source JS Jo S. President Non-Profit Organization Management Used the software for: 2+ years ### "Our small organization loves Giving Tools!" November 13, 2025 5.0 The best part for me is the ease for our donors. It is simple and straight forward. Establishing appeals for specific fund-raising works well too. The links work and are secure. I am very happy with Giving Tools for our non-profit organization. Pros We are a small organization, and the personal help and troubleshooting along the way has been amazing. Jason in customer service is timely and extremely helpful. The giving portal is easy for our donors to use. We are 100% funded by private donations so the ease and security of the site is vital. Cons The report generation is not the easiest, and when recording the donations and trying separate out the fee of that donation, it isn't immediately available. But overall, I am so very happy and thankful for the site. Review Source Response from GivingTools November 25, 2025 Thank you! For expenses, we support a number of processors and you would need to check with your processing account. One day should we offer less processor support, we might bring that data feature up a notch, I know that would be handy, but is a balancing act, and the processor options seem to be winning so far! On the plus side, your rate is not variable and we can help you find it. With that in hand, you can even set the system to allow donors to cover that sum. If you are not using that feature yet, we can help you set that up for you if you like the donor-aid fee feature in the settings section of your dashboard). Thank you again for your kind words. JH Jennifer H. Co-founder Non-Profit Organization Management Used the software for: 2+ years ### "Mostly Happy" January 15, 2023 3.0 Good Pros Ease of use and integration into website Cons Reporting & notification of rejected payments from donor Review Source BL Benjamin L. Marketing Manager Used the software for: Less than 6 months ### "Perfect for what we were needing and then some!!" July 21, 2017 5.0 This software allows us to get more donations and quicker than before. Allows us to seamlessly integrate through our website to be able to keep traffic focused on what's important to us. This also allows the donor to manage their payments easier than going through us, and saves us a ton of money in the long run compared to nearly any other software out there. Pros Most: Customer Service, hands down the most responsive and willing team to work with from asking questions, fixing a couple minor bumps I had, and reconfiguring to specific needs in one area. They are great and willing to help whenever possible. Then I would have to say the value of their system and service for the price you pay is beyond awesome. They are straightforward in what they offer and they have some of the best rates that I have found out there. For what we were needing, GivingTools has been the perfect fit. Their system is pretty easy to learn and understand, and it has been fairly simple to train our staff on how to use it and implement it into the support raising. To lock in the rates GivingTools have negotiated with BluePay and still be able to integrate their systems into outside 3rd parties like Salesforce is outstanding as well. For a medium size non-profit that is steadily growing that value and ease is not overlooked. There are lots of other pros to GivingTools that I would highly recommend anyone searching and investigating Donor Portals, should look no further and give them a try. I doubt you will be disappointed. Cons Downloading the reports and understanding them with BluePay's reporting does take a minute to understand. I'm a very skeptical person so it took me a couple months of digesting the reports to fully believe everything was there and it was working properly. But I also didn't have the proper time to be able to invest fully into learning the reporting until about 2 months in. But once I sat down and reconciled everything and took a day to understand the language and learn how to merge with our old/current system is all made perfect sense, just needed that time for my brain to catch up. This should not be a deterrent though, but just recommend being sure to ask questions and take the time to learn how to quickly merge with your current accounting processes. Review Source NS Nikki S. Program director Non-Profit Organization Management Used the software for: 2+ years ### "Almost there...." August 23, 2019 4.0 Amazing customer service. I still think there are aspects that could be improved (see above). Pros It looks professional, easy to add to website, easy for donate to navigate original donation. I’ve always had amazing customer service experience with this company. Cons Switching from 1.0 to 2.0 version was a night mare. In order for donate to adjust their monthly donations they have to cancel and then create a new one. This is often confusing for donors and has caused us trouble. I’m thankful that you now send emails to us and donors when their card is denied for whatever reason. Review Source Response from GivingTools August 27, 2019 Thanks for this feedback! While 2.0 introduces many new features, we continue to hone the product. Please do share any issues you have as that helps us focus our resources to make GivingTools the best tool possible for actual users. Now that you are in 2.0, new recurring gifts will have 2.0's featureset. Older 1.0 gifts are automatically ported over to your 2.0 account for recording purposes but they are not as robust in terms of options. 2.0 gifts are forward compatible, though, so as new features become available, those gifts will enjoy the full benefits. Thank you again! PT Peter T. Founder Non-Profit Organization Management Used the software for: 2+ years ### "Great Product " August 23, 2019 5.0 Love it! I couldn’t be happier!! Pros The cost to me was a big one! As a non-profit that takes a lot of recurring payments it’s a very simple system that is easy for me and the donor. The cost of ACH’s was unmatched! Cons There were some quirks with version 1 but V2 is much better. There are still a few odd things on the donor side that I don’t understand, like they can’t alter their existing giving, they have to cancel it and create a new pledge. We are using blue pay as our processor and there are some things I don’t like about that integration but that’s not giving tools fault! Alternatives considered [PayPal Commerce Platform](https://www.capterra.com/p/179252/PayPal-Checkout/) Reason for choosing GivingTools Cost! Review Source DS David S. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Good,, Inexpensive Fundraising Tool" January 15, 2023 5.0 Giving Tools has helped us raise money for our non-profit. It provides all the basic components of fund raising and makes money transfer easy. Pros Giving tools is both inexpensive and a great help at setting up effective fund raising campaigns for our non-profit. Cons We use them to coordinate with Bambora, a service that receives funds and transfers them to our bank. Bambora has a complex system of sending funds to our bank that is quite difficult to incorporate into our accounting software. It was not easy to figure out.. It needs to be made much simpler for Giving Tools to be a top flight program. Reason for choosing GivingTools Givinig tools was least expensive Review Source Response from GivingTools February 3, 2023 Keep in mind that you can track desposits to your bank account from withing GivingTools by clicking "Include Deposit Information" on an export. We are moving a lot of that function right into the dashboard, but for now, that is the best way to track it. KM Kyle M. Volunteer Religious Institutions Used the software for: 1-2 years ### "Works well for our church! " January 15, 2023 5.0 Pros It was easy to setup and easily gets everyone the information they need Cons Sometimes I get mixed up between the giving pages and campaigns but eventually I find what I’m looking for. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Review Source NM Nate M. Finance director Non-Profit Organization Management Used the software for: 2+ years ### "GivingTool is amazing! " January 15, 2023 5.0 Pros Ease of use and responsiveness. The product has a great dashboard! Cons The software won’t notify you when a donor cancels a donation. Review Source JT Jon T. Lead Pastor Used the software for: 2+ years ### "This is a great company all around. We couldn't have been more please with our experience!" February 16, 2018 5.0 Pros It was very easy to use and to set up. We had never used online giving before, so this was a new world to us and givingtools helped the transition be super smooth. Customer support is a huge deal for me and givingtools had amazing support. I was weary of not having a phone number at first, but when I realized how quickly they respond to email and how detailed their answers were, I was thrilled with the service. It actually saved me a lot of time to just email my question and see the answers rather than sitting on hold through a phone automated system like other companies do. We used givingtools for over two years without a problem. We have just now switched to a different product because of a complete overhaul to our records integration, but our switch had nothing to do with any problems from givingtools. In fact, givingtools customer service was amazing at helping us make the switch and never tried to pressure us with sales tactics like some companies might do. I would highly recommend givingtools to any church looking to get started with online giving. You won't be disappointed with them. Review Source SS Susan S. Grant Writer/Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Giving Tools Customer Service is the Best!" November 13, 2018 5.0 Pros Easy to use, very affordable, developers always looking for ways to improve the platform. Fast loading, secure, forms look good. The customer service people are so responsive, it's as if they're working on our non-profit team themselves. I can't say enough good things about reps in Customer Support to express his stellar attitude, competence, and courtesy. The best ever! Cons Not enough options for some of the design features, but at this price, I am not complaining! Review Source JT Jerri T. Founder, CEO & Chief Resource Officer Non-Profit Organization Management Used the software for: 6-12 months ### "A Perfect Partner!" July 15, 2016 5.0 My charity is a first and its needs are totally unique. Whatever I throw at Giving Tools, man do they know how to catch and run with it to figure out a unique solution. And whatever they come up with will be something they can use for other clients! Pros Everything, they realize companies are not cookie-cutter and they are anxious to help you get where you need to be. I'm thorough, and the are more thorough than me -- which is tough! Review Source JS Jerry S. Administrator Religious Institutions Used the software for: Less than 6 months ### "Excellent tool for non-profit donations. " January 15, 2023 5.0 Pros There are numerous options for customizing your campaigns exactly how you like them. Customer service has been excellent as well. Cons The ability to manage donation history would be nice. For example you can't delete test transactions. Reason for choosing GivingTools Price was cheaper while maintaining the same options. Review Source Response from GivingTools February 3, 2023 If you ever have a transaction you would like us to remove, just let us know. We can nuke it for you. BK Brent K. President Philanthropy Used the software for: 1-2 years ### "great for our charity" August 22, 2019 4.0 This software allows us to collect funds from our donors in an efficient manner. We have been very happy with them and the solution. Pros I like that they provide a basic service at a reasonable price. Cons There is some functionality around user management of donors that could use some work. Review Source LB Lise B. Resource Development Director Used the software for: ### "Unbelievably amazing customer service and easy to use the product" December 30, 2015 4.0 We just started using this product a day ago, so this review is primarily related to setup and service. And WOW has it been a great experience on both counts. I work with many, many vendors and this is truly one of the best experiences I've ever had. We were up and running in less than 24 hours, and our contact was incredibly responsive and helpful - truly above and beyond. And this was in the week between Christmas and New Year's, no less - not a time that I usually expect anything to be easy or quick! Account setup was simple, straightforward and quick, and while we're only just starting to use the software itself, so far that has been simple too. It does everything we need it to do with good, though not perfect, options for customization. I'm looking forward to deploying it for our campaign and continuing to explore all its capabilities. Bravo to Giving Tools for creating a product that stands out for service, functionality, cost and ease of use! Review Source HL Holly L. Executive Director Fund-Raising Used the software for: 1-2 years ### "Take a look at Giving Tools" August 22, 2019 4.0 Pros Front end: Ease of use. Back end: Customer/client support Cons Not impressed with report functions and data dump capabilities. Review Source GB Gail B. Administrator Used the software for: ### "User friendly and great customer service." April 14, 2016 5.0 Selection of GivingTools literally happened over a four-day period by my superior. Since I was in a crunch at work, she worked through the setup with customer service, then passed it off to me. I was able to pick it up quickly with little instruction. The design is simple, the user manual is just 16 pages, and the support for our quick start was fabulous. Using this, instead of our usual manual system, saved me hours of overtime at a critical time. With use, I've suggested small software changes that would make my experience better, and they've been receptive. There were a couple of odd processing errors, and they've been responsive when reported. Their partner for processing online payments, BluePay, has been equally good to work with and responsive. Review Source LAB Laurie Anne B. Development Director Education Management Used the software for: 6-12 months ### "Best service for nonprofits" October 23, 2018 5.0 Incredible!!!!! I can’t rave enough about the support, fees and options. I love this company Pros great options for a nonprofit. I like that I can take recurring donations or sell a ticket. The reports are great as well. Cons I need a few more tailoring options in appeals but I feel confident they are working on them. Review Source GH Gayle H. Used the software for: ### "The software is very intuitive; therefore, easy to use." May 24, 2016 5.0 As stated in my quick review, the software is easy to use. It is very similar to filling out an online form. If you have any problems, Customer Support is excellent! Jason, who I have worked with in Customer Support, is the ideal representative! He responds very quickly to emails and requests, even on Sunday. Additionally, he is funny and optimistic in the responses. Every company should be so fortunate to have someone like him on their team. Review Source JJ Jennifer J. Executive Director Used the software for: ### "A great product." April 19, 2016 5.0 When I first saw the prices online I thought they were too good to be true. Then when I left a message and heard right back I thought that may be to good to be true. It wasn't. I've been extremely happy with Giving Tools. The product is easy to use and their customer service and technical support is impeccable. Review Source KA Kristen A. Used the software for: ### "Excellent customer service and options" December 14, 2015 5.0 The folks at Giving Tools have been extremely responsive and helpful as I launch my first appeal. They offer certain functionality that is hard to find elsewhere, and their pricing is very competitive. Review Source AR Ann R. Treasurer Religious Institutions Used the software for: 2+ years ### "Great Product, Fantastic Customer Service" May 22, 2023 5.0 Pros Easy to use for the donor and for administration Cons I would like to customize reports and have those customizations saved for regular use. Review Source CG Churchill G. Director of Development Hospitality Used the software for: 2+ years ### "Giving Tools" August 23, 2019 5.0 It gets the job done with little hassle. Easy to embed into our website and reports give the information we need. Pros Ease of use with menu and response of the development team to my needs Cons The menus take a minute to get used to, but help is always there when you need it. Reason for choosing GivingTools initially it was suggested by a vendor for a capital campaign. Now we use for program registration and other specific tasks. Review Source SK SHANE K. director Non-Profit Organization Management Used the software for: 1-2 years ### "IHI loves giving tools" August 22, 2019 4.0 Pros The price! great value and much better with the new update. Cons the old version didn't update on canceled cards. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing GivingTools price Switched from [GivingFuel](https://www.capterra.com/p/128635/GivingFuel/) price and ease of use Review Source JS Joel S. owner Non-Profit Organization Management Used the software for: 2+ years ### "Love Giving Tools" August 22, 2019 5.0 The customer service has been great — timely, friendly, and easy to follow directions Pros I like that it is plug and play and that there is some room for customizing. Love how it tracks donation info and detailed information can be exported to Excel Cons The software is not as robust for non-flash sites Reason for choosing GivingTools Cost-effective, easy to use, had the features I was looking for Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.