# Thought Industries Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Thought Industries the right Learning Management System solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142263/Thought-Industries/reviews --- Thought Industries 4.5 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Reviews of Thought Industries Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews MrElonElon u ConsultantFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “In practice, it allows you to structure onboarding or client education like a real performance lever.“ April 18, 2026 YJ Yashovardhan J ResearcherEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Additionally, the platform lacks some of the advanced features that other platforms have, such as quiz creation and detailed analytics.“ February 7, 2023 MrElonElon u ConsultantFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “What I liked most about Thought Industries is its positioning as a business tool rather than just a training platform.“ April 18, 2026 KS Kate S Systems Support ManagerPublishing, 501 - 1,000 employeesUsed the software for: 1-2 years. “There is not a lot of flexibility within scripted setups. When creating content or a panorama you have a lot of options, but once you choose options for one reason, there are no work-arounds to solve other use case issues.“ December 14, 2021 YJ Yashovardhan J ResearcherEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The platform also offers a wide range of features and customizations which allow me to tailor my experience to meet my exact needs.“ February 7, 2023 Nick S Communication ConsultantMachinery, 10,001+ employeesUsed the software for: More than 2 years. “Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. “ November 18, 2021 YJ Yashovardhan J ResearcherEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The platform is both powerful and user-friendly, and the customer service team is always available to quickly answer questions and walk me through any difficult tasks.“ February 7, 2023 JC Josh C Learning Experience DesignerComputer Software, 501 - 1,000 employeesUsed the software for: 1-2 years. “This is doubly frustrating when creating an activity; you must first save the activity and then save the page.“ December 15, 2021 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MrElonElon U. Consultant Financial Services Used the software for: 6-12 months ### "Powerful learning platform with real business impact. Quite complex and expensive" April 18, 2026 4.0 Pros What I liked most about is its positioning as a business tool rather than just a training platform. In practice, it allows you to structure onboarding or client education like a real performance lever. For example, you can track how training impacts customer usage or retention, which is very close to a portfolio monitoring logic - linking actions (training) to outcomes (engagement, revenue). Cons What I liked least about is that it can become quite complex and resource-intensive to implement. In practice, you need a clear strategy and internal capabilities to fully leverage it. Also, pricing is high and often custom, which can be a barrier for smaller structures. Review Source AP Alexandra P. Customer Success Specialist Higher Education Used the software for: 2+ years ### "A Growing Product With Lots of Potential" March 16, 2021 5.0 We have grown with TI. They do a good job of trying to meet us where we are. Pros I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant. Cons We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot. Switched from [Drupal](https://www.capterra.com/p/119594/Drupal/) We wanted to provide more functionality for our users. Review Source Response from Thought Industries March 19, 2021 Hi Alexandra! We wanted to take a moment to thank you for sharing your thoughts and experience which will be shared across our teams. We appreciate your partnership and look forward to continuing to grow with you! VR Verified Reviewer Communication Consultant Machinery Used the software for: 2+ years ### "A lot of potential, but not ready for the big leagues" November 18, 2021 3.0 Pros Focus on customer training, whereas most learning platforms are primarily for HR and internal training. is built to distribute (and sell) training to customers. Also great features for Panoramas, or customized environments for specific customers. Cons I feel they struggle with usability and flexibility. It's one of the clumsiest CMS's I've worked in as a developer, and feels like they're figuring out how to build this system as they go. That's a bit frustrating when you're building customer-facing content... UI and UX are critical, and they are lacking here. Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. We've faced significant issues with compliance, payment, and legal issues outside of the US. Alternatives considered [Adobe Learning Manager](https://www.capterra.com/p/145872/Adobe-Captivate-Prime/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Thought Industries For their focus on customer training and eCommerce functionality. Review Source NS Nicole S. eLearning Designer and Developer Computer Software Used the software for: 6-12 months ### "Thought Industries, more partner than vendor" March 17, 2021 4.0 Overall, our experience has been wonderful - most importantly the people that work at have been a dream to work with, specifically \[SENSITIVE CONTENT HIDDEN\] from the customer care group who helped us get transitioned from our old LMS, and \[SENSITIVE CONTENT HIDDEN\] from technical support who has helped us work through some technical issues. I do really think of them as partners, more than a vendor. Pros Our team is really using more of the features of now that we have our system up and running. What I like most it how the content is organized in the system, how easy it is to assign all of the settings available, and also how easy it is to assign access and use the panoramas to keep different audiences organized. Cons We are struggling with getting a stable certification exam running on the system. Also, I wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow within the left hand navigation was truly a back "one page" button. Switched from [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) We switched because SAP owns one of our competitors. Review Source Response from Thought Industries March 19, 2021 Thank you so much for your kind sentiments, Nicole! We love to hear how we are more than a vendor to our customers. We have also passed your Cons along to Product and CX for a status update and consideration. Thank you again! EW Erin W. Vice President, VirtualXP Non-Profit Organization Management Used the software for: 2+ years ### "Not your standard LMS" March 16, 2021 4.0 We feel like we have a partner in our virtual learning experience, and that's important. Pros We like the ability to subgroup our customers into groups which allows us to assign a "manager" that can assign and manage content to users. We like the mobile responsiveness and the ability to access clear content from anywhere. The course build-out functionality is very easy to use and offers many ways to engage the learners. Reporting feature is robust and provides the ability to customize your reports based on your need. Cons Native webinar functionality still needs some work- but happy with the road map. Alternatives considered [Brightspace](https://www.capterra.com/p/122854/Brightspace/) Reason for choosing Thought Industries We liked the functionality of the base platform. Also liked that there is a roadmap for continuous improvement. Review Source VR Verified Reviewer CX Delivery Manager Research Used the software for: Less than 6 months ### "Leaves much to be desired" December 24, 2021 3.0 We haven't realised any benefits as yet, but we have realised there is extra software and API integrations we need to make, to get this to a position where it comfortably meets our requirements or even just in as good as position as what we left behind. The support you get and the desire to improve Ti with feedback and solutions is lackluster, it comes across that Ti do not want to listen or help find solutions. They are also reluctant for anyone to contact them. Pros The best part of the solution so far is the progress bar which includes the items which learners need to progress to complete their course. Cons The software leaves much to be desired. We switched from an old provider to this solution but it's unfortunately been a backward step. The UI is dreadful, clunky and not intuative. There's a lack of features on the platform. The reporting that you can get out of this platform is pretty poor too. Nothing comes easy with this solution. Switched from [NovoEd](https://www.capterra.com/p/156719/NovoEd-Learning-Platform/) Good Question. Business leaders prior to the current team thought it would be a good solution Review Source Response from Thought Industries January 6, 2022 We're sorry to hear about your experience with Ti to date as we pride ourselves on providing the best solution to all our clients. We would love the opportunity to understand more about the limitations you are experiencing and the areas you find clunky and unintuitive. Ti is very configurable so we may be able to resolve some of these issues via a configuration review. We also have released a new content authoring interface that clients are finding very user-friendly and intuitive. I would encourage you to please reach out to your CSM and discuss your challenges. We look forward to doing everything to ensure you realize the benefits you are hoping for. MG Mark G. Salesforce Administrator Financial Services Used the software for: 2+ years ### "Superior usability at a realistic cost!" August 1, 2019 4.0 Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness. Pros I am attracted to the modern, sleek design of the platform, as well as the ease of integration. Cons I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users. Reason for choosing Thought Industries Cost effective Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Required more functionality and ease of integration. Also wanted to give our site a face list, which was easy with . Review Source Response from Thought Industries August 12, 2019 Thank you so much for your review! Our team is currently fixing button consistency across the platform as part of our initiative to ensure a consistent experience across Manager pages. As far as trouble-shooting goes, your CSM will be in touch to get more information and see how we can best support you! We appreciate the positive review! We rely on your valuable feedback to continually improve our platform. RB Reema B. Senior Director, Programs & Development Financial Services Used the software for: 2+ years ### "We are happy customers" March 16, 2021 4.0 Very positive, we'll continue to use and hopefully grow our use of the platform Pros Customer support is great. And they're continually enhancing/adding features to make the experience better for admin and learners. Cons Still just looking for more features to help in the way we use the software. And more training manuals to help us build out internal training, i.e. as we grow our team and train others to be admins. Alternatives considered [Crowd Wisdom](https://www.capterra.com/p/234495/Crowd-Wisdom/)[BRIDGE](https://www.capterra.com/p/145699/Bridge/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Thought Industries Good mix of features we wanted and price range Review Source Susan T. President Non-Profit Organization Management Used the software for: 1-2 years ### "Great professional development product" March 16, 2021 4.0 We are very happy with the platform and our relationship with the company. Pros The best part of TI is the variety of page styles. The platform features more than 25 different page types and they are all highly interactive. This creates a very engaged asynchronous environment. Also very pleased with the ADA compliance features and mobile friendly formatting. Cons The analytics and direct email functions have room for improvement. Some segmenting and automation is difficult to accomplish. Reason for choosing Thought Industries We chose TI because it is ideal for an adult learner, professional development environment. It allows highly interactive instructional design to encourage learner engagement and increase completion rates. Switched from [NovoEd](https://www.capterra.com/p/156719/NovoEd-Learning-Platform/) Expense and functionality Review Source David F. HRIS Manager Financial Services Used the software for: 2+ years ### "An effective LMS with great customer support" March 16, 2021 4.0 Pros is a capable LMS and its leadership is constantly looking to add new features and functions. Since becoming the LMS Admin, there is very little daily "work" I need to do to ensure users can access and complete the content they need to. It just works! Cons Reporting has come a LONG way from when I first took over this platform at my company. However the biggest "miss" is still the lack of rules. For example, I cannot easily define a rule that says "assign all new hires in the Customer Service Department, the following training courses" Review Source Response from Thought Industries March 19, 2021 Thank you for your feedback David! I'll share with our Product team to see if we can help resolve the reporting rules issue. JW Jody W. Sr. Director, Product Management Media Production Used the software for: 1-2 years ### "Robust online learning solution for continuing / professional education" August 9, 2016 5.0 We run multiple learning businesses here at Penton across a variety of industries such as agriculture, technology, waste management, and the IoT. When we decided we needed to upgrade our online learning technology to something more modern and engaging for our users, we wanted to make sure the new system could handle the scale, customizations, and had the flexibility we were looking for. After quite the evaluation process, we ultimately landed on and we've been very happy with the selection. The platform and the team are great to work with, and really provide us with everything we need to be successful with our continuing / professional education offerings. Pros The robust feature sets and flexibility. Every month new features get rolled out we can take advantage of, and we're able to utilize the platform in a variety of ways which are unique to each individual learning business. The eCommerce functionality and monetization options are also helpful as we offer up our courses in a variety of ways across all of our sites (some are free to enroll, others require payment). Overall, the platform is solid and enables us to build and launch new learning sites quickly, and the in-course learning experiences have been a significant improvement for our users. Cons There are cheaper alternatives out there, but you get what you pay for in my experience. With , we view them as a business partner who is committed to our success, and it has been 100% worth the investment. Review Source MET Mary Ellen T. Director of Department Relations and Brand Communications Health, Wellness and Fitness Used the software for: Less than 6 months ### "A platform with a lot of possibilities" May 3, 2019 4.0 Tedious. I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. Some things we need just aren't available in the system and we were told otherwise when we went to purchase it at the beginning. Pros We appreciated the help from our TI contacts and all the ways you can make your learning platform/learning path unique for your company. The wistia app was very helpful in uploading/storing and moving videos over to the TI platform. Visually the program looks very nice. Cons I am not the main purchaser of this program, but I believe my boss was misled by a TI salesmen about what the TI platform was capable of when he agreed to purchase it. I do not know if it is the best platform for our type of content, but our TI contacts did their best to try and help us put our content in the system and display it in a way that made sense. The system is very complicated. A lot of clicking on the back end to design and add content and create learning paths. The group upload CVS did not work at all for us and was incredibly difficult to use. I had to code it in another program to upload a group of 80+ after trying and failing several times. There are so many features, but they become difficult to use, understand, and employ correctly. Review Source Response from Thought Industries August 12, 2019 Thank you for the feedback. We're glad to hear our Customer Success and Support team are so helpful in assisting you with the platform. I encourage you to utilize Voice of the Customer for any product shortcomings which our Product team reviews weekly with the Success team. We're continually working to improve the ease of use and valuable feedback like this helps us pinpoint where there is room to improve. We appreciate your review and are excited about the opportunity to improve together. SM Sam M. EVP Professional Training & Coaching Used the software for: 2+ years ### "Best solution" December 21, 2021 5.0 We needed to do a number of work arounds to get the system to do what we wanted but it worked. It is being used by our end users and have helped us move our courses online. Pros TI is the only company that has ALL the capabilities we need. They are also continually looking at improving the system as well as expanding the languages available. Cons It is my understanding that TI will be adding additional capabilities very soon that will cover a majority of our requests so at this point I cannot say what I like least. Reason for choosing Thought Industries It had the capabilities we needed to match our process as we are an application based training organization. Review Source Response from Thought Industries January 7, 2022 Hi Sam, thank you so much for the review! We are so pleased that you have had a great experience with TI. We are continuously improving functionalities and capabilities. I'm very excited to be working closely with your team in 2022 to ensure that you are leveraging the best that the platform can offer! Best, Elaine AC Amber C. Customer Success Manager Used the software for: 6-12 months ### "We are very pleased with our transition to the T.I. platform and the opportunity for growth." April 20, 2018 5.0 Pros We needed to transition IO Education learners and educators from an outdated, difficult to use, Learning Management System to a platform that was user-friendly, intuitive and easy to manage. was just the platform to get the job done! Their new Panorama feature helps us to accomplish our specific goals for varying client needs and several different use cases. All while creating uniquely branded learning environments for our clients, managing and updating all of our content in one place, and providing a simple content provisioning process to all admins. The Thought Industries Client Success team plays a critical role in being our partners to understanding our goals, and has directly connected us to Product when we needed to discuss additional features necessary to meet our needs. For example, the grading interface within our platform was difficult for our learners to manage and usage was declining.The open dialogue between IO Education, our Client Success Manager and the Product team influenced feature functionality innovation and the Thought Industries Product roadmap, resulting in scalable business outcomes. Cons There were a few features that we worked with the Product team to implement in order to reach our desired outcomes, but they were responsive and collaborative. We did like to see more UX flexibility. Review Source JC Josh C. Learning Experience Designer Computer Software Used the software for: 1-2 years ### "Thought Industries works to provide a great experience for both the designer and end-customer" December 15, 2021 5.0 Pros What I like most about TI is that they take our feedback seriously and are always working to improve their software (and thus our and our customer's experience). Cons The thing I like least is that when using the native course authoring tool, your work is not auto-saved. You must click the Save button. This is doubly frustrating when creating an activity; you must first save the activity and then save the page. Review Source Response from Thought Industries January 14, 2022 Thank you for your review, Josh! We are big believers in continually improving our system in line with customer feedback. We have let your CSM Amanda know about the current feedback regarding Auto Save and will continue to keep your admins updated with future functionality releases. Thank you so much. EL Emily L. Online Learning Specialist Hospital & Health Care Used the software for: 6-12 months ### "Intuitive and Attractive" May 15, 2019 5.0 The onboarding process could be bumpy at times, but I think as has grown they have improved based on customer feedback. They are also very quick at answering small technical questions as well as larger scale ones. Pros I really enjoy the native authoring tools- these allow someone who is new to online learning to be creative, while also providing a format/guide to follow. The catalog also is really clean and easy to navigate. Cons I would like more information on all updates, even if they are not considered major ones. Besides that there is nothing major with the platform. There have been times we would have liked other capabilities, but that would be the case with any platform. Review Source Response from Thought Industries August 12, 2019 Thank you so much for your review! Your feedback is extremely valuable. We're glad to hear things are going well with the platform. As far as updates, we're formalizing processes around platform releases and updates to ensure fluid communication to our clients. We are always looking for feedback to improve our processes so we appreciate your insights. JK Joy K. Development Manager Financial Services Used the software for: 2+ years ### "Beautiful, still evolving" March 16, 2021 4.0 Overall positive but sometimes wish I could speak with a real person - all support is by email only and sometimes it's hard to describe an issue. Pros produces beautiful user interfaces and pages and is pleasing to use as an administrator. It accommodates our live-online Zoom-based learning well through Learning Paths, and also permits us to host SCORM-based on-demand learning effectively. Cons Learner management is only "OK" - it's hard to find learners (you must type in the full name, not just part of it) to search, learner progress is tracked but only at a high level. Some of the reporting is flexible and powerful and other reporting is very limited. Reason for choosing Thought Industries Better user interfaces, emphasis on training-as-a-business market. Review Source MB Mike B. President Public Safety Used the software for: 1-2 years ### "Great System" March 16, 2021 5.0 Great. I have been very pleased with the operation of the software and the functionality for our team/ clients. Pros I enjoy how interactive the system is. I also enjoy the "white label" option for our clients. Cons So far I don't have any real complaints. Alternatives considered [DigitalChalk](https://www.capterra.com/p/153276/DigitalChalk/)[Adobe Learning Manager](https://www.capterra.com/p/145872/Adobe-Captivate-Prime/)[Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/) Reason for choosing Thought Industries the focus on B2B model. Review Source Response from Thought Industries March 19, 2021 Hi Mike! We wanted to express our gratitude for taking the time to leave a review and for your positive sentiments. Our best to Jesse and the rest of the team! Thank you again! JG Jerry G. Sr Dir, Post Sales Services Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great Implementation!" March 16, 2021 5.0 TI enabled us to pivot to a totally online model to serve our customers during COVID. Just a positive co strhctive approach from day 1 Pros Great feature set, especially for paid training business. The standup was super - literally the first such implementation that was as advertised. No 'overpromise underdeliver' games that most sw vendors play. Cons No issues so far. All is as we were led to expect. Reason for choosing Thought Industries To better keep pace with change Review Source Response from Thought Industries March 19, 2021 Thank you so much for sharing your thoughts, Jerry! We are so glad we were able to help you pivot to online learning during such a difficult year and that we delivered on our promises. We appreciate your continued partnership and know your thoughts are shared across the company. Thank you again! BM Brett M. owner/managing member Used the software for: 6-12 months ### "Platform does everything we want - with variety and ease" May 23, 2017 5.0 Delivers what we want to to our students. Pros Right now, the ' platform does everything we need it to. We are using the audio features for lectures, using video for course intros, and have enabled discussion boards for learners to use throughout their learning experience. One feature we are thrilled about is the webinar integration -- it's perfect for us. Down the road, we hope to use the webinar features within the platform to lead lectures and deliver different screenwriting genres and have customers buy them one off or as a subscription. Cons The platform isnt the cheapest on the market. Nonetheless, we decided to go with because a company we admire was using it to deliver learning to their clients. Review Source HS Haydn S. Publisher Used the software for: 2+ years ### "Great learning platform" June 15, 2017 5.0 Pros Easy to build classes. Lots of functionality and flexibility. A ton of different content types in lesson - text, presentation, video, audio, more. Cons Not a lot of integrations with other software providers but easy enough to work around with Zapier/scripts. Review Source KG Katie G. Marketing Manager Financial Services Used the software for: 6-12 months ### "The choice to go with Thought Industries was simple. We saw a lot of similarities between companies." July 7, 2017 4.0 More interaction with students, modern look and feel. Pros Before launching an online learning experience, we were more in-person based in our teaching. The platform has been great in that it allows us to create the same level of engagement and customer longevity but within an interactive online experience. Cons There are some limitations to the available features but there are constant new update and releases providing us with exciting new features to use for our students. Review Source VR Verified Reviewer Educational Technology and Innovation Coordinator Education Management Used the software for: 1-2 years ### "Flexible but not always intuitive " September 20, 2018 4.0 Pros The software is very flexible and allows for course authors to be creative. Video and image integration is easy and allows for visually appealing courses. Cons I have used many learning management software programs. Finding what you need to do on the dashboard is something very difficult. I wish the interface was more intuitive. Voice-over for courses needs to be handled better as well. Review Source JC Jennifer C. Graphic Designer Marketing and Advertising Used the software for: 1-2 years ### "Great!" March 16, 2021 4.0 Great! Pros Customization is great! Able to display lots of information in an easy way! Cons Number of bugs here and there. Sometimes difficult to make specific requests from clients. Review Source Response from Thought Industries March 19, 2021 Thank you for your feedback! I'll share the input from the two reviews here from your account, and see how Support can help improve your experience. WA Wendy A. Web Content Coordinator & SEO Higher Education Used the software for: 6-12 months ### "Great platform for college students to learn" September 20, 2018 4.0 Pros What I like most about the software is that it can mostly be tailored to meet our student's needs. Cons What I like the least is when there is an update. Mainly because we were not informed how the updates would affect our clients. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.