--- title: "vcita Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is vcita the right Appointment Scheduling solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/142264/Appointment-Scheduling/reviews/" page_type: "reviews" language: "en" --- vcita 4.4 (292) [View alternatives](https://www.capterra.com/p/142264/Appointment-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of vcita Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews DM Donnie M Chief Revenue OfficerStaffing and Recruiting, 201 - 500 employeesUsed the software for: 1-2 years. “It creates an appointment on my calendar with no need for me to call and ask students for their availability. And to be honest, I think that having all my employees listed on there (as opposed to having one employee listed) has worked out way better than I expected and has not crashed yet.“ March 15, 2026 DD Debbie D AdminEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “We were unable to change wording on an email campaign we wanted to do b/c we had to upgrade it. While setting up client information, the fact that the more field we added, the more we had to scroll horizontally.“ June 7, 2026 DD Debbie D AdminEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “VCita is a great scheduling tool, it is not that hard to use or navigate through. Whether doing billing or refunding, or sending invoice etc., it is east to navigate.“ June 7, 2026 CP Courtney P AdvocateEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Not all staff need the tools for reporting and seeing sales information for the business if not applicable to their positions.“ January 13, 2026 EW Emma Jean W AnalystInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “I really like how vcita combines scheduling, invoicing, client management, and payments into one easy-to-use platform.“ November 7, 2025 DM Donnie M Chief Revenue OfficerStaffing and Recruiting, 201 - 500 employeesUsed the software for: 1-2 years. “The pricing is a little too high as well.“ March 15, 2026 CP Courtney P AdvocateEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The calendar integration is great so we do not have to keep switching back and forth between personal and Vcita calendars. “ January 13, 2026 ZC Zarinah C OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Almost every 3rd Saturday was not showing as available for scheduling.“ January 13, 2026 ## Showing most helpful reviews Showing 1-25 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua C. Digital Product & Marketing Expert Marketing and Advertising Used the software for: 6-12 months ### "All around perfect solution for all types of businesses." December 22, 2022 5.0 Pros I love how this app was thought through very carefully. Everything you need is literally within the app. Cons I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) Reason for choosing vcita Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for? Switched from [Copper](https://www.capterra.com/p/141642/Copper/)[PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) With everything Vcita has to offer,I’ve gained way more control because of them. Review Source Response from vcita January 11, 2023 Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon. ED Elonnah D. Animal Behaviourist Professional Training & Coaching Used the software for: 2+ years ### "Would recommend " September 16, 2024 5.0 Great customer service, very easy to use program overall love it! Pros It's fantastic, made my business admin so much easier! Cons Would prefer more options for rescheduling and different blocked off time colours for different things Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing vcita after speaking with your customer service and doing the trial with IT over zoom I was sold Review Source BT Brianna T. Lead Editor Professional Training & Coaching Used the software for: 1-2 years ### "Decent platform, overpriced " January 5, 2026 3.0 Pros The client management and invoicing was convenient. The email notifications for each invoice was also helpful. Cons Vcita raised their prices very high after I was a loyal customer for more than a year. The price was no longer worth the offering. Review Source VR Verified Reviewer Sports Therapy services Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use and collaborate with websites, great customer service." July 31, 2025 4.0 Positive experience, was easy to add it onto my website and clients loved the personalised client portal. I had many complements when using vcita. Pros Friendly yet professional customer service. Quick response rate. Professional looking features that add onto websites with ease. Cons It was an expensive product, I felt I should have been given more credit for phone messages and confirmations included with the package. As a sole staff member perhaps a cheaper version for individual use. Review Source JW Joe W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Vcita is invaluable to my business " January 16, 2026 5.0 I've been using Vcita for four years now, and it is really a rock-solid application that is invaluable to my coaching and my business Pros What I love about it is the fact that it brings everything together. All aspects of my coaching I can handle through Vcita, and I love the fact that they're always upgrading and improving the services Cons Sometimes, the calendar still takes a while to load. This is the same for desktop, iPad, and phone. Review Source DS David S. Owner Professional Training & Coaching Used the software for: 2+ years ### "Vcita the best business partner." January 14, 2026 5.0 Vcita is a powerful platform for us small businesses and they have been a joy too work with and I'm excited when new features go live. They are always updating and enhancing our experiences. Pros Vcita took away most of my anxiety around how to best to communicate with my clients. They allowed the user experience to become a white glove experience. Cons I like the least the way I have to set up my packages. I recently uploaded new packages and the amount had to match what I already had for itemized items. It was not the best experience. Ii had to go back and change costs of services to match the packages. I should be able to set my prices the wya I see it. Review Source eM ethan M. operations manager Construction Used the software for: 2+ years ### "worked well for a customers and for user interface" January 12, 2026 5.0 we have used it for years for our home business and it has helped us keep up with customer's, ease for scheduling for them and contact/follow-up Pros value for money, customer capture, ease of setup is good and being able to make changes on the fly to adapt to market/compliance shifts Cons adding simple things costs money, basic is basic but effective if you keep up with customers, but overall it works well for getting customer's scheduled and informed Review Source JM John M. Advisor Financial Services Used the software for: 2+ years ### "Simple to use but pricey" May 6, 2025 4.0 I’ve used vcita for nearly 10 years. I only stay because I’m familiar with it but I barely use all the functions. I like the scheduling calendar and ability to take notes. That’s really all I use it for. The mobile app has constant issues loading so I don’t use it much. For the price the app should absolutely be better. Pros Easy to use for non-technical people. I like the widgets best for booking appointments. Cons Expensive with no option to eliminate unneeded features. The mobile app is one star because it always has issues loading. Review Source cR cory R. Ops Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Victa 2025" December 11, 2025 4.0 Professional client portals and easy online booking/payment options are popular with clients. Good experience overall. Pros centralizing scheduling, payments, and client communication, with strong points being easy online booking Cons There are some missing features like robust inventory tracking or advanced color-coding, leading to glitches. Review Source EJW Emma Jean W. Analyst Information Technology and Services Used the software for: Less than 6 months ### "All-in-One Solution That Simplifies Client Management and Scheduling" November 7, 2025 5.0 Overall, vcita has made a big difference in how I run my business. It’s easy to use, reliable, and helps me stay on top of clients and payments. While it’s not perfect, the convenience and time saved are worth it. I’d definitely recommend it to other service-based professionals. Pros I really like how vcita combines scheduling, invoicing, client management, and payments into one easy-to-use platform. The client portal and automated reminders make managing bookings effortless. It saves me hours each week and helps my business look more professional. Everything just feels streamlined and well-organized. Cons Customization for forms and reports is somewhat limited. A few more integrations or automation options would make it even better. Review Source JS John S. Lead Counselor Religious Institutions Used the software for: 6-12 months ### "vcita has kept us going" September 7, 2021 5.0 Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market! Pros Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders. Cons I wish we had a way to allow the client to set the amount he/she would like to or is able to pay. Sometimes it is difficult to do the reckoning between reports in vcita and stripe. Review Source AI Asha I. Physician//Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for scheduling, other features not so much " March 3, 2020 4.0 I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails. Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous. They will be better if they make conscious effort to improve Pros Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts. Cons Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast. Alternatives considered [Full Slate](https://www.capterra.com/p/114652/Full-Slate/) Reason for choosing vcita Has better reviews and more users. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Did not like hippa options Also like client portal with vCita Review Source LB Lucia B. HR Manager Information Technology and Services Used the software for: 2+ years ### "Modern appointment scheduling software." December 17, 2024 5.0 Introduction of Vcita in our organisation has enabled us to reach high levels of productivity through increased customers satisfaction. Pros The product ensures real-time calendar view and integration. Professionalism of the software in scheduling meetings . Cons The software highly depends on stable internet network connection wich os an issue especially in rural areas. Review Source LM Lisa M. Chiropractor Alternative Medicine Used the software for: 1-2 years ### "Vcita is THE BEST!!" September 17, 2024 5.0 Overall, vcita has been a huge help to my business. I can easily add, change and remove appointments. I can be in touch with clients, and they can easily reach me. That is so important to my business. Pros I love the calander and the fact that reminders go out to patients automatically once tgeir appointment is in the calander. I also like the email feature that allows me to stay in touch with my patients. Lastly, I receive messages fron new and existing patients immediately, which allows me to respond to right away. Cons Occasionally, a patient will try to cancel an appointment through the app and I overall, vcita will not get the message. Review Source Response from vcita September 24, 2024 Thank you, Lisa! We're very happy to have you as a client and to be able to support your business! AS Allison S. Dance teacher Architecture & Planning Used the software for: 2+ years ### "VCITA good review" September 13, 2024 4.0 Pretty good. I also used the option to write up client notes after sessions Pros I can make appointments and pre-charge the client at once Cons The settings for group activities needs improvement Review Source BW Brice W. Partner Marketing and Advertising Used the software for: 1-2 years ### "The perfect solution for Service Professionals and small businesses" March 16, 2021 5.0 Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise. Pros vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion). Cons This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you. Review Source SP STEVE P. President Construction Used the software for: 6-12 months ### "TOTAL LACK OF CUSTOMER SERVICE..." January 22, 2024 2.0 INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!) Pros When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money. Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers. Cons When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic. Plenty of similar services out there and exercise caution if you are considering Vcita. Review Source Response from vcita January 31, 2024 Hello Steve, We are so sorry to hear about your experience. Not being able to log into your account must have been an extremely frustrating experience, and we apologize deeply for any inconvenience caused. We are committed to getting to the bottom of this issues and resolving it for you ASAP. Our customer support team can be contacted via this link: https://support.vcita.com/hc/en-us/requests/new We work with a this form of ticketing to allow you to share screenshots and other information needed for troubleshooting. On behalf of all of us at vcita, I would like to apologize again for the frustration. Your business is important to us and solving any account login issues it top priority. CC Christa C. Owner Legal Services Used the software for: 2+ years ### "I Love Vcita for Small Business!" December 13, 2022 5.0 Excellent! Pros This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change! Cons Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go! Alternatives considered [Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/) Review Source DT Dennison T. Owner Photography Used the software for: 2+ years ### "Sinking Ship" June 20, 2020 2.0 Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly. Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it. If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting. Pros Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use. Cons Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Review Source VR Verified Reviewer Wellness Coach Mental Health Care Used the software for: 2+ years ### "Great software for small business owner/solopreneur " December 13, 2022 5.0 Pros It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income. Cons Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source KH Kelli H. Owner Accounting Used the software for: 1-2 years ### "Great product for my small business" December 6, 2022 4.0 I've been using it for over 2 years and I really like the product. Pros My clients have a secure place to connect with me and share documents. They can request appointments based on days and times that work for them. I can manage my workflow more effeciently. Cons I wish the software had the ability to link 2 or more individuals to one business, so that they all receive the emails and requests. Reason for choosing vcita I chose vcita over the others mainly because it could do everything I needed at the time and the price is reasonable. Review Source DC David C. Owner Accounting Used the software for: 2+ years ### "Good with some need improvements " December 26, 2022 3.0 Being able to communicate with client with ease. I like it and thinks it works well. Pros The ease of the software. The way you communicate with clients. Cons Would be nice to be able to create a web form with hyperlink to use on my website that integrates information to clients on portal. Compares to a Microsoft form. More control of the setup of the dashboard. Text messaging should be included and unlimited. Able to setup reoccurring payments from clients through system. Reason for choosing vcita Wanted to try something different. Review Source Response from vcita January 8, 2023 Thank you for your feedback David! Glad to hear your client communication is working well. We are working on recurring payments and on a more advanced form builder, so we hope to meet your additional needs soon. MS Meredith S. Physician Alternative Medicine Used the software for: 2+ years ### "Software is easy to use! Online portal for clients is visually appealing " December 13, 2022 5.0 Pros RemindersText communication with clienta Cons I wish the payment system allowed for tips Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Ease of useOnline portalFunctionality Review Source John S. Used the software for: 2+ years ### "No-brainer for appointment based business" May 1, 2017 5.0 I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page. Pros Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls. Cons The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing. Review Source Stephanie M. Used the software for: 2+ years ### "My Business Runs on vCita" January 13, 2017 5.0 Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones. Pros The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere. Cons I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.