--- title: "vcita Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is vcita the right Appointment Scheduling solution for you? Explore 296 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142264/Appointment-Scheduling/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- vcita 4.4 (296) [View alternatives](https://www.capterra.com/p/142264/Appointment-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of vcita Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews DM Donnie M Chief Revenue OfficerStaffing and Recruiting, 201 - 500 employeesUsed the software for: 1-2 years. “It creates an appointment on my calendar with no need for me to call and ask students for their availability. And to be honest, I think that having all my employees listed on there (as opposed to having one employee listed) has worked out way better than I expected and has not crashed yet.“ March 15, 2026 DD Debbie D AdminEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “We were unable to change wording on an email campaign we wanted to do b/c we had to upgrade it. While setting up client information, the fact that the more field we added, the more we had to scroll horizontally.“ June 7, 2026 DD Debbie D AdminEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “VCita is a great scheduling tool, it is not that hard to use or navigate through. Whether doing billing or refunding, or sending invoice etc., it is east to navigate.“ June 7, 2026 CP Courtney P AdvocateEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Not all staff need the tools for reporting and seeing sales information for the business if not applicable to their positions.“ January 13, 2026 EW Emma Jean W AnalystInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “I really like how vcita combines scheduling, invoicing, client management, and payments into one easy-to-use platform.“ November 7, 2025 ZC Zarinah C OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Almost every 3rd Saturday was not showing as available for scheduling.“ January 13, 2026 CP Courtney P AdvocateEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The calendar integration is great so we do not have to keep switching back and forth between personal and Vcita calendars. “ January 13, 2026 JM John M AdvisorFinancial Services, Self-employedUsed the software for: More than 2 years. “The mobile app has constant issues loading so I don’t use it much.“ May 6, 2025 ## Showing most helpful reviews Showing 1-25 of 296 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua C. Digital Product & Marketing Expert Marketing and Advertising Used the software for: 6-12 months ### "All around perfect solution for all types of businesses." December 22, 2022 5.0 Pros I love how this app was thought through very carefully. Everything you need is literally within the app. Cons I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) Reason for choosing vcita Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for? Switched from [Copper](https://www.capterra.com/p/141642/Copper/)[PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) With everything Vcita has to offer,I’ve gained way more control because of them. Review Source Response from vcita January 11, 2023 Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon. GM Gianni M. Marketing Manager Sporting Goods Used the software for: 2+ years ### "A CRM softwares for all business and organisation sizes." December 31, 2024 5.0 The product has provided us witha reliable online payments portal and appointments scheduling platform for all our events. Pros The software allows seamless sending and recording of messages. Use of Vcita increase speed to which payments are received. Cons The product very effective its implementation delivers high value. Switched from [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Our previous vendor was very expensive and we were on a very tight budget. Review Source BT Brianna T. Lead Editor Professional Training & Coaching Used the software for: 1-2 years ### "Decent platform, overpriced " January 5, 2026 3.0 Pros The client management and invoicing was convenient. The email notifications for each invoice was also helpful. Cons Vcita raised their prices very high after I was a loyal customer for more than a year. The price was no longer worth the offering. Review Source MW Michelle W. Owner/Head Dog Trainer & Behavior Consultant Veterinary Used the software for: 1-2 years ### "Review" December 13, 2022 4.0 I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location. Pros It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool. Cons When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter. Reason for choosing vcita I was already using vCita and I didn't want to import all of my information. Also Busy Paws doesn't have a phone app. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was just a scheduling tool and not a CRM. I needed more client information in an all-in-one app. Review Source LP Lee P. PGA Golf Instructor Sports Used the software for: 2+ years ### "VCITA SCHEDULE" January 13, 2026 5.0 Overall I feel that Vcita makes it easier for me, but the key factor is that it makes it better for the students that take lessons from me. There are a few tweaks that I believe would make it better that once the student has paid for a package - they can click to where it allows them to schedule a lesson without a payment link attached. Maybe I am missing something. Pros Vcita makes my scheduling simple for all my students and sending out marketing. Also allows my students to pay online especially when pay once they book a time. Cons I wish that we have access to the better marketing tools as this make my advertising better. I feel that this make it better value. Review Source AO Amy O. Owner Events Services Used the software for: 6-12 months ### "Setting Up for Your Business - Not easy at all!" December 24, 2022 3.0 It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it. Pros I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees. Cons It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing vcita I honestly don't remember because it has been so long now. I do plan on looking into them again. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks does not have a scheduling option. Review Source Response from vcita January 8, 2023 Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform. We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help! The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up! VR Verified Reviewer Sports Therapy services Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use and collaborate with websites, great customer service." July 31, 2025 4.0 Positive experience, was easy to add it onto my website and clients loved the personalised client portal. I had many complements when using vcita. Pros Friendly yet professional customer service. Quick response rate. Professional looking features that add onto websites with ease. Cons It was an expensive product, I felt I should have been given more credit for phone messages and confirmations included with the package. As a sole staff member perhaps a cheaper version for individual use. Review Source JW Joe W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Vcita is invaluable to my business " January 16, 2026 5.0 I've been using Vcita for four years now, and it is really a rock-solid application that is invaluable to my coaching and my business Pros What I love about it is the fact that it brings everything together. All aspects of my coaching I can handle through Vcita, and I love the fact that they're always upgrading and improving the services Cons Sometimes, the calendar still takes a while to load. This is the same for desktop, iPad, and phone. Review Source DS David S. Owner Professional Training & Coaching Used the software for: 2+ years ### "Vcita the best business partner." January 14, 2026 5.0 Vcita is a powerful platform for us small businesses and they have been a joy too work with and I'm excited when new features go live. They are always updating and enhancing our experiences. Pros Vcita took away most of my anxiety around how to best to communicate with my clients. They allowed the user experience to become a white glove experience. Cons I like the least the way I have to set up my packages. I recently uploaded new packages and the amount had to match what I already had for itemized items. It was not the best experience. Ii had to go back and change costs of services to match the packages. I should be able to set my prices the wya I see it. Review Source eM ethan M. operations manager Construction Used the software for: 2+ years ### "worked well for a customers and for user interface" January 12, 2026 5.0 we have used it for years for our home business and it has helped us keep up with customer's, ease for scheduling for them and contact/follow-up Pros value for money, customer capture, ease of setup is good and being able to make changes on the fly to adapt to market/compliance shifts Cons adding simple things costs money, basic is basic but effective if you keep up with customers, but overall it works well for getting customer's scheduled and informed Review Source JM John M. Advisor Financial Services Used the software for: 2+ years ### "Simple to use but pricey" May 6, 2025 4.0 I’ve used vcita for nearly 10 years. I only stay because I’m familiar with it but I barely use all the functions. I like the scheduling calendar and ability to take notes. That’s really all I use it for. The mobile app has constant issues loading so I don’t use it much. For the price the app should absolutely be better. Pros Easy to use for non-technical people. I like the widgets best for booking appointments. Cons Expensive with no option to eliminate unneeded features. The mobile app is one star because it always has issues loading. Review Source vP ville P. specialist Computer & Network Security Used the software for: Less than 6 months ### "vcita Review" March 1, 2026 4.0 Pros The "All-in-One" Convenience, Automated "No-Show" Prevention, Seamless Website Integration, Robust Calendar Syncing Cons The Mobile App Performance, Pricing "Feature Gates", Customer Support Delays, Limited Customization in Emails Review Source BW Brice W. Partner Marketing and Advertising Used the software for: 1-2 years ### "The perfect solution for Service Professionals and small businesses" March 16, 2021 5.0 Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise. Pros vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion). Cons This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you. Review Source SP STEVE P. President Construction Used the software for: 6-12 months ### "TOTAL LACK OF CUSTOMER SERVICE..." January 22, 2024 2.0 INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!) Pros When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money. Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers. Cons When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic. Plenty of similar services out there and exercise caution if you are considering Vcita. Review Source Response from vcita January 31, 2024 Hello Steve, We are so sorry to hear about your experience. Not being able to log into your account must have been an extremely frustrating experience, and we apologize deeply for any inconvenience caused. We are committed to getting to the bottom of this issues and resolving it for you ASAP. Our customer support team can be contacted via this link: https://support.vcita.com/hc/en-us/requests/new We work with a this form of ticketing to allow you to share screenshots and other information needed for troubleshooting. On behalf of all of us at vcita, I would like to apologize again for the frustration. Your business is important to us and solving any account login issues it top priority. RM Richard M. President Professional Training & Coaching Used the software for: 2+ years ### "Essential Consulting and Executive Coaching Resource" December 13, 2022 5.0 vcita has contributed to The Aware Leader LLC's success. Makes my life easier! Pros My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting Cons I would like to build in automatic 15-minute breaks between calls Review Source RS Randy S. Owner Consumer Services Used the software for: 2+ years ### "Expensive" December 16, 2022 4.0 I like it very well Pros It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package Cons Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Ease of use... quickbooks is complicated Review Source DG David G. Owner Hospitality Used the software for: 2+ years ### "Great Online Booking for Websites" December 15, 2022 5.0 Online booking, scheduling and some payment processing Pros Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url Cons A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined Reason for choosing vcita price and at the time there were not many other online booking apps Review Source Michelle D. CEO / Mental Health Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "This application is grossly overpriced" October 15, 2020 5.0 Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving. Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already. Pros What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well. Cons This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need. A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged. You cannot delete appointments made in error nor can you 'actually' delete contacts. Alternatives considered [Availity](https://www.capterra.com/p/68854/Availity/) Review Source Abel A. Agent Hospitality Used the software for: 6-12 months ### "Avis vcita " October 26, 2023 4.0 it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans Pros I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features Cons What I didn't like about this software is that certain features require upgrades to premium plans Review Source VR Verified Reviewer Law of Attraction Coach Used the software for: 2+ years ### "Wonderful way to engage visitors to your website. I highly recommend for new practitioners" October 31, 2017 5.0 Love having my clients book online and syncs with Google calendar. Pros 1\. Love the POP up on the website - engages visitors and my business grew because of it 2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments 3. People can schedule with other team members 4. Syncs with Google Calendar 5. Works well on mobile Cons 1\. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule. 2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot 3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.) Review Source Wilfred K. Mental Health Care Used the software for: ### "One of the Worst Customer Service Experiences I've Ever Had" February 19, 2015 1.0 I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version. Pros Free Version, thats it Cons Poor Customer Service Review Source Response from vcita August 14, 2015 You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review: 1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade. 2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period. 3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers. You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website. 4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring. We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us. Gabrielle L. Program Development Used the software for: Less than 6 months ### "Great service, hugely helpful for coaching and case management " December 9, 2015 5.0 I have been doing life coaching and small business consulting and am about to start doing mental health case management. I just got my LLC and am doing everything by myself. It's a lot of work, but companies like vCita, that do a few things really well, have been making it possible for me to put my business together. I have been extremely concerned for the confidentiality of my client information (who wants to be hacked, really?), but I have also needed to make sure I can get paid beforehand or store a credit card. vCita is HIPAA compliant, whichi s a huge relief, although I found out HIPAA compliance is only relevent if you deal with insurance companies, which I don't. Through emails over two weeks, Kylee K. has patiently answered all of my questions. With every answer, she has shown me how much vCita can actually do, how flexible it is, and how customizable it is. I am going to be advertising and launching in the next few weeks and I am confident that if I have problems, they shouldn't be with vCita. Pros Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer. The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first. Cons The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker. There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side. There is no way to sort clients by date since last appointment, appointment type, or anything else. Review Source Nadir S. College House Dean Higher Education Used the software for: 2+ years ### "My admin and I have several hours of additional productive time! " October 30, 2017 5.0 I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita. Pros \+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use. + HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes. + Mobile interface - including a simple app, and SMS reminders + Overall cost + Customization + Record-keeping - I can easily search the meeting history for any of my students Cons \- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio. - Lack of group-scheduling feature. Review Source DW David W. Overlord Health, Wellness and Fitness Used the software for: 2+ years ### "Guiding our business" December 13, 2022 5.0 Pros We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@ Cons I appreciate the dedication to growth and input that vcita invites from its customers. Review Source SP Sue P. Educational Consultant Primary/Secondary Education Used the software for: 1-2 years ### "Poor Customer Service and Unreliable" April 2, 2019 1.0 Any benefits are undone by the disapearence of ALL Data and appointments. Pros I did like that you can put all of your comunication and documentation into the system. Cons Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records! Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved. Review Source Response from vcita April 11, 2019 Hi Sue, We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression. In your review, you bring up two serious concerns: 1- Essential information such as appointments and payments that was deleted 2- Poor customer service from our team We'd like to address each of these issues separately. 1. vCita is essentially a tool for managing all your client information and communication. Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it. 2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.