--- title: "vcita Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is vcita the right Appointment Scheduling solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142264/Appointment-Scheduling/reviews/" page_type: "reviews" language: "en" --- vcita 4.4 (292) [View alternatives](https://www.capterra.com/p/142264/Appointment-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of vcita Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews DM Donnie M Chief Revenue OfficerStaffing and Recruiting, 201 - 500 employeesUsed the software for: 1-2 years. “It creates an appointment on my calendar with no need for me to call and ask students for their availability. And to be honest, I think that having all my employees listed on there (as opposed to having one employee listed) has worked out way better than I expected and has not crashed yet.“ March 15, 2026 DD Debbie D AdminEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “We were unable to change wording on an email campaign we wanted to do b/c we had to upgrade it. While setting up client information, the fact that the more field we added, the more we had to scroll horizontally.“ June 7, 2026 DD Debbie D AdminEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “VCita is a great scheduling tool, it is not that hard to use or navigate through. Whether doing billing or refunding, or sending invoice etc., it is east to navigate.“ June 7, 2026 CP Courtney P AdvocateEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Not all staff need the tools for reporting and seeing sales information for the business if not applicable to their positions.“ January 13, 2026 EW Emma Jean W AnalystInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “I really like how vcita combines scheduling, invoicing, client management, and payments into one easy-to-use platform.“ November 7, 2025 DM Donnie M Chief Revenue OfficerStaffing and Recruiting, 201 - 500 employeesUsed the software for: 1-2 years. “The pricing is a little too high as well.“ March 15, 2026 CP Courtney P AdvocateEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The calendar integration is great so we do not have to keep switching back and forth between personal and Vcita calendars. “ January 13, 2026 ZC Zarinah C OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Almost every 3rd Saturday was not showing as available for scheduling.“ January 13, 2026 ## Showing most helpful reviews Showing 1-25 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua C. Digital Product & Marketing Expert Marketing and Advertising Used the software for: 6-12 months ### "All around perfect solution for all types of businesses." December 22, 2022 5.0 Pros I love how this app was thought through very carefully. Everything you need is literally within the app. Cons I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) Reason for choosing vcita Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for? Switched from [Copper](https://www.capterra.com/p/141642/Copper/)[PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) With everything Vcita has to offer,I’ve gained way more control because of them. Review Source Response from vcita January 11, 2023 Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon. GM Gianni M. Marketing Manager Sporting Goods Used the software for: 2+ years ### "A CRM softwares for all business and organisation sizes." December 31, 2024 5.0 The product has provided us witha reliable online payments portal and appointments scheduling platform for all our events. Pros The software allows seamless sending and recording of messages. Use of Vcita increase speed to which payments are received. Cons The product very effective its implementation delivers high value. Switched from [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Our previous vendor was very expensive and we were on a very tight budget. Review Source BT Brianna T. Lead Editor Professional Training & Coaching Used the software for: 1-2 years ### "Decent platform, overpriced " January 5, 2026 3.0 Pros The client management and invoicing was convenient. The email notifications for each invoice was also helpful. Cons Vcita raised their prices very high after I was a loyal customer for more than a year. The price was no longer worth the offering. Review Source ED Elonnah D. Animal Behaviourist Professional Training & Coaching Used the software for: 2+ years ### "Would recommend " September 16, 2024 5.0 Great customer service, very easy to use program overall love it! Pros It's fantastic, made my business admin so much easier! Cons Would prefer more options for rescheduling and different blocked off time colours for different things Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing vcita after speaking with your customer service and doing the trial with IT over zoom I was sold Review Source VR Verified Reviewer Sports Therapy services Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use and collaborate with websites, great customer service." July 31, 2025 4.0 Positive experience, was easy to add it onto my website and clients loved the personalised client portal. I had many complements when using vcita. Pros Friendly yet professional customer service. Quick response rate. Professional looking features that add onto websites with ease. Cons It was an expensive product, I felt I should have been given more credit for phone messages and confirmations included with the package. As a sole staff member perhaps a cheaper version for individual use. Review Source DS David S. Owner Professional Training & Coaching Used the software for: 2+ years ### "Vcita the best business partner." January 14, 2026 5.0 Vcita is a powerful platform for us small businesses and they have been a joy too work with and I'm excited when new features go live. They are always updating and enhancing our experiences. Pros Vcita took away most of my anxiety around how to best to communicate with my clients. They allowed the user experience to become a white glove experience. Cons I like the least the way I have to set up my packages. I recently uploaded new packages and the amount had to match what I already had for itemized items. It was not the best experience. Ii had to go back and change costs of services to match the packages. I should be able to set my prices the wya I see it. Review Source eM ethan M. operations manager Construction Used the software for: 2+ years ### "worked well for a customers and for user interface" January 12, 2026 5.0 we have used it for years for our home business and it has helped us keep up with customer's, ease for scheduling for them and contact/follow-up Pros value for money, customer capture, ease of setup is good and being able to make changes on the fly to adapt to market/compliance shifts Cons adding simple things costs money, basic is basic but effective if you keep up with customers, but overall it works well for getting customer's scheduled and informed Review Source JM John M. Advisor Financial Services Used the software for: 2+ years ### "Simple to use but pricey" May 6, 2025 4.0 I’ve used vcita for nearly 10 years. I only stay because I’m familiar with it but I barely use all the functions. I like the scheduling calendar and ability to take notes. That’s really all I use it for. The mobile app has constant issues loading so I don’t use it much. For the price the app should absolutely be better. Pros Easy to use for non-technical people. I like the widgets best for booking appointments. Cons Expensive with no option to eliminate unneeded features. The mobile app is one star because it always has issues loading. Review Source cR cory R. Ops Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Victa 2025" December 11, 2025 4.0 Professional client portals and easy online booking/payment options are popular with clients. Good experience overall. Pros centralizing scheduling, payments, and client communication, with strong points being easy online booking Cons There are some missing features like robust inventory tracking or advanced color-coding, leading to glitches. Review Source EJW Emma Jean W. Analyst Information Technology and Services Used the software for: Less than 6 months ### "All-in-One Solution That Simplifies Client Management and Scheduling" November 7, 2025 5.0 Overall, vcita has made a big difference in how I run my business. It’s easy to use, reliable, and helps me stay on top of clients and payments. While it’s not perfect, the convenience and time saved are worth it. I’d definitely recommend it to other service-based professionals. Pros I really like how vcita combines scheduling, invoicing, client management, and payments into one easy-to-use platform. The client portal and automated reminders make managing bookings effortless. It saves me hours each week and helps my business look more professional. Everything just feels streamlined and well-organized. Cons Customization for forms and reports is somewhat limited. A few more integrations or automation options would make it even better. Review Source JS John S. Lead Counselor Religious Institutions Used the software for: 6-12 months ### "vcita has kept us going" September 7, 2021 5.0 Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market! Pros Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders. Cons I wish we had a way to allow the client to set the amount he/she would like to or is able to pay. Sometimes it is difficult to do the reckoning between reports in vcita and stripe. Review Source vP ville P. specialist Computer & Network Security Used the software for: Less than 6 months ### "vcita Review" March 1, 2026 4.0 Pros The "All-in-One" Convenience, Automated "No-Show" Prevention, Seamless Website Integration, Robust Calendar Syncing Cons The Mobile App Performance, Pricing "Feature Gates", Customer Support Delays, Limited Customization in Emails Review Source LM Lisa M. Chiropractor Alternative Medicine Used the software for: 1-2 years ### "Vcita is THE BEST!!" September 17, 2024 5.0 Overall, vcita has been a huge help to my business. I can easily add, change and remove appointments. I can be in touch with clients, and they can easily reach me. That is so important to my business. Pros I love the calander and the fact that reminders go out to patients automatically once tgeir appointment is in the calander. I also like the email feature that allows me to stay in touch with my patients. Lastly, I receive messages fron new and existing patients immediately, which allows me to respond to right away. Cons Occasionally, a patient will try to cancel an appointment through the app and I overall, vcita will not get the message. Review Source Response from vcita September 24, 2024 Thank you, Lisa! We're very happy to have you as a client and to be able to support your business! BW Brice W. Partner Marketing and Advertising Used the software for: 1-2 years ### "The perfect solution for Service Professionals and small businesses" March 16, 2021 5.0 Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise. Pros vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion). Cons This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you. Review Source AS Allison S. Dance teacher Architecture & Planning Used the software for: 2+ years ### "VCITA good review" September 13, 2024 4.0 Pretty good. I also used the option to write up client notes after sessions Pros I can make appointments and pre-charge the client at once Cons The settings for group activities needs improvement Review Source LB Linda B. Owner/Coach Consumer Services Used the software for: 2+ years ### "Excellent Software - lousy service" December 17, 2020 5.0 If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems. Pros Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year. Cons THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me! Review Source DT Dennison T. Owner Photography Used the software for: 2+ years ### "Sinking Ship" June 20, 2020 2.0 Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly. Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it. If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting. Pros Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use. Cons Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Review Source VR Verified Reviewer Wellness Coach Mental Health Care Used the software for: 2+ years ### "Great software for small business owner/solopreneur " December 13, 2022 5.0 Pros It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income. Cons Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source Abel A. Agent Hospitality Used the software for: 6-12 months ### "Avis vcita " October 26, 2023 4.0 it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans Pros I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features Cons What I didn't like about this software is that certain features require upgrades to premium plans Review Source VR Verified Reviewer Law of Attraction Coach Used the software for: 2+ years ### "Wonderful way to engage visitors to your website. I highly recommend for new practitioners" October 31, 2017 5.0 Love having my clients book online and syncs with Google calendar. Pros 1\. Love the POP up on the website - engages visitors and my business grew because of it 2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments 3. People can schedule with other team members 4. Syncs with Google Calendar 5. Works well on mobile Cons 1\. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule. 2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot 3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.) Review Source Wilfred K. Mental Health Care Used the software for: ### "One of the Worst Customer Service Experiences I've Ever Had" February 19, 2015 1.0 I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version. Pros Free Version, thats it Cons Poor Customer Service Review Source Response from vcita August 14, 2015 You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review: 1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade. 2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period. 3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers. You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website. 4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring. We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us. Gabrielle L. Program Development Used the software for: Less than 6 months ### "Great service, hugely helpful for coaching and case management " December 9, 2015 5.0 I have been doing life coaching and small business consulting and am about to start doing mental health case management. I just got my LLC and am doing everything by myself. It's a lot of work, but companies like vCita, that do a few things really well, have been making it possible for me to put my business together. I have been extremely concerned for the confidentiality of my client information (who wants to be hacked, really?), but I have also needed to make sure I can get paid beforehand or store a credit card. vCita is HIPAA compliant, whichi s a huge relief, although I found out HIPAA compliance is only relevent if you deal with insurance companies, which I don't. Through emails over two weeks, Kylee K. has patiently answered all of my questions. With every answer, she has shown me how much vCita can actually do, how flexible it is, and how customizable it is. I am going to be advertising and launching in the next few weeks and I am confident that if I have problems, they shouldn't be with vCita. Pros Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer. The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first. Cons The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker. There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side. There is no way to sort clients by date since last appointment, appointment type, or anything else. Review Source Nadir S. College House Dean Higher Education Used the software for: 2+ years ### "My admin and I have several hours of additional productive time! " October 30, 2017 5.0 I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita. Pros \+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use. + HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes. + Mobile interface - including a simple app, and SMS reminders + Overall cost + Customization + Record-keeping - I can easily search the meeting history for any of my students Cons \- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio. - Lack of group-scheduling feature. Review Source DW David W. Overlord Health, Wellness and Fitness Used the software for: 2+ years ### "Guiding our business" December 13, 2022 5.0 Pros We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@ Cons I appreciate the dedication to growth and input that vcita invites from its customers. Review Source SP Sue P. Educational Consultant Primary/Secondary Education Used the software for: 1-2 years ### "Poor Customer Service and Unreliable" April 2, 2019 1.0 Any benefits are undone by the disapearence of ALL Data and appointments. Pros I did like that you can put all of your comunication and documentation into the system. Cons Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records! Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved. Review Source Response from vcita April 11, 2019 Hi Sue, We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression. In your review, you bring up two serious concerns: 1- Essential information such as appointments and payments that was deleted 2- Poor customer service from our team We'd like to address each of these issues separately. 1. vCita is essentially a tool for managing all your client information and communication. Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it. 2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.