# Page 3 | vcita Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is vcita the right Appointment Scheduling solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142264/Appointment-Scheduling/reviews --- vcita 4.5 (291) [View alternatives](https://www.capterra.com/p/142264/Appointment-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of vcita ## Showing most helpful reviews Showing 51-75 of 291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Cristela G. Contador Accounting Used the software for: Less than 6 months ### "Despacho contable independiente" September 13, 2024 5.0 la pagina es muy buena la recomiendo a mi me funciono muy bien para mi trabajo independiente Pros una pagina muy funcional , facil de utilizar Cons que es muy practica puedes tener las cosas en orden Review Source Response from vcita September 24, 2024 Thank you, Cristela, for your review! We're proud to be supporting your accounting business! CC Charlie C. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Horrible Scheduling service and Awful Customer service " July 2, 2024 1.0 Horrible, I would never recommend it. Bad all around. Pros Nothing, The over all service was horrible would not recommend Cons Their Customer service and the way their scheduling works, Review Source MW Michelle W. Owner/Head Dog Trainer & Behavior Consultant Veterinary Used the software for: 1-2 years ### "Review" December 13, 2022 4.0 I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location. Pros It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool. Cons When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter. Reason for choosing vcita I was already using vCita and I didn't want to import all of my information. Also Busy Paws doesn't have a phone app. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was just a scheduling tool and not a CRM. I needed more client information in an all-in-one app. Review Source TS Taryn S. CEO Publishing Used the software for: 1-2 years ### "Best Thing For Small Businesses" December 13, 2022 5.0 Overall, this has been a dream come true. Even if my assistant quit today, Vicita could do 95% of her work if I just set everything up properly. Clients like it, and it keeps me from having to dig through inbox emails for communications. Everything is in one easy place. Pros It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here. Cons The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages. Reason for choosing vcita It was referred by my business mentor. Review Source AO Amy O. Owner Events Services Used the software for: 6-12 months ### "Setting Up for Your Business - Not easy at all!" December 24, 2022 3.0 It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it. Pros I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees. Cons It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing vcita I honestly don't remember because it has been so long now. I do plan on looking into them again. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks does not have a scheduling option. Review Source Response from vcita January 8, 2023 Thank you for feedback Amy! I'm glad to hear you like the website widget! Sorry to hear you are considering to switch to another platform. We see most businesses getting their account up and running pretty fast, but the more advanced customizations can sometime take some extra time. It's definitely work investing a bit more time to get things right for your business (: Our team is happy to help! The QuickBooks integration is pretty robust and offer a real time sync so please let us know if you need any help setting it up! TI Tariq I. Owner Apparel & Fashion Used the software for: 2+ years ### "vcita review for Knights Chamber" December 14, 2022 5.0 Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen. Pros I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too. Cons I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate. Reason for choosing vcita Previous experience with your product. I have been using vCita in some capacity since 2014-15 so I am very familiar with the software. In the beginning I was with a company that was a reseller of your product so I helped set up use for a fair amount of customers. Review Source BW Brice W. Partner Marketing and Advertising Used the software for: 1-2 years ### "The perfect solution for Service Professionals and small businesses" March 16, 2021 5.0 Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise. Pros vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion). Cons This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you. Review Source VD Vivian D. Owner Accounting Used the software for: 1-2 years ### "Get it! " December 19, 2022 5.0 Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab Pros It’s too much to like. I like Everything about the software. Cons There’s nothing I really don’t like about the software. Alternatives considered [Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/) Reason for choosing vcita Vcita integrations were better. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Vcita offered everything I needed in one package Review Source RM Richard M. President Professional Training & Coaching Used the software for: 2+ years ### "Essential Consulting and Executive Coaching Resource" December 13, 2022 5.0 vcita has contributed to The Aware Leader LLC's success. Makes my life easier! Pros My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting Cons I would like to build in automatic 15-minute breaks between calls Review Source LB Linda B. Owner/Coach Consumer Services Used the software for: 2+ years ### "Excellent Software - lousy service" December 17, 2020 5.0 If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems. Pros Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year. Cons THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me! Review Source SS Shelly S. CEO Consumer Services Used the software for: 2+ years ### "December 2022" December 19, 2022 3.0 At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business. Pros I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good. Cons The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing vcita The ability to customize each meeting in great detail, and provide many options. Review Source Response from vcita January 8, 2023 Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted! RS Randy S. Owner Consumer Services Used the software for: 2+ years ### "Expensive" December 16, 2022 4.0 I like it very well Pros It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package Cons Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Ease of use... quickbooks is complicated Review Source GB Gregory B. CMO Hospital & Health Care Used the software for: 1-2 years ### "Great system and supoort" December 22, 2022 5.0 Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager \[SENSITIVE CONTENT\]! Always available and friendly! Pros Support and staff is great! The system is userfriendly. Cons Some feature adjustments and functionality could be improved Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Price Review Source Response from vcita January 11, 2023 Thanks for your feedback Gregory! DG David G. Owner Hospitality Used the software for: 2+ years ### "Great Online Booking for Websites" December 15, 2022 5.0 Online booking, scheduling and some payment processing Pros Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url Cons A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined Reason for choosing vcita price and at the time there were not many other online booking apps Review Source WS Wendy S. Acupuncturist Alternative Medicine Used the software for: 2+ years ### "Great Robust Scheduling & Invoicing System" December 13, 2022 5.0 Pros I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized. Cons In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is super expensive and is terrible with 1 on 1 services Review Source Michelle D. CEO / Mental Health Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "This application is grossly overpriced" October 15, 2020 5.0 Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving. Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already. Pros What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well. Cons This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need. A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged. You cannot delete appointments made in error nor can you 'actually' delete contacts. Alternatives considered [Availity](https://www.capterra.com/p/68854/Availity/) Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Vcita is a great product for small businesses" December 13, 2022 5.0 Very helpful customer service and helpful guides provided Pros It has great features, easy to use and the training provided was invaluable and allowed me to start using itimmediately Cons They keep updating so there is little not to like Reason for choosing vcita ease of use, price and training provided Review Source Abel A. Agent Hospitality Used the software for: 6-12 months ### "Avis vcita " October 26, 2023 4.0 it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans Pros I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features Cons What I didn't like about this software is that certain features require upgrades to premium plans Review Source AP Ashley P. Tax Accountant Accounting Used the software for: 2+ years ### "Tax & Accounting Professional" December 13, 2022 5.0 My overall experience has been positive and I look forward to growing with your company. Thanks for the feature this tax season! Pros I love using the software since it's an all in 1 tool. Cons I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files. Review Source VR Verified Reviewer Law of Attraction Coach Used the software for: 2+ years ### "Wonderful way to engage visitors to your website. I highly recommend for new practitioners" October 31, 2017 5.0 Love having my clients book online and syncs with Google calendar. Pros 1\. Love the POP up on the website - engages visitors and my business grew because of it 2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments 3. People can schedule with other team members 4. Syncs with Google Calendar 5. Works well on mobile Cons 1\. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule. 2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot 3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.) Review Source Michael L. Head Geek Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Value and Features for the money." December 19, 2022 5.0 Fantastic. Very Happy, would recommend to anyone without hesitation. Pros Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)! Cons Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great. Review Source Wilfred K. Mental Health Care Used the software for: ### "One of the Worst Customer Service Experiences I've Ever Had" February 19, 2015 1.0 I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version. Pros Free Version, thats it Cons Poor Customer Service Review Source Response from vcita August 14, 2015 You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review: 1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade. 2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period. 3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers. You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website. 4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring. We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us. MD Mark D. Principal Transportation/Trucking/Railroad Used the software for: 1-2 years ### "What can I say?" December 20, 2022 3.0 Pros EAsy to make appointments and find clients. Easily share with our instructors Cons Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need. Review Source Response from vcita January 8, 2023 Thank you for your feedback Mark! Glad to hear you found it easy to make appointments. I'm sorry to hear about your experience. Our support team is committed to providing quick service and do their best to respond fast. We are here to help if you'd like any further assistance (: Gabrielle L. Program Development Used the software for: Less than 6 months ### "Great service, hugely helpful for coaching and case management " December 9, 2015 5.0 I have been doing life coaching and small business consulting and am about to start doing mental health case management. I just got my LLC and am doing everything by myself. It's a lot of work, but companies like vCita, that do a few things really well, have been making it possible for me to put my business together. I have been extremely concerned for the confidentiality of my client information (who wants to be hacked, really?), but I have also needed to make sure I can get paid beforehand or store a credit card. vCita is HIPAA compliant, whichi s a huge relief, although I found out HIPAA compliance is only relevent if you deal with insurance companies, which I don't. Through emails over two weeks, Kylee K. has patiently answered all of my questions. With every answer, she has shown me how much vCita can actually do, how flexible it is, and how customizable it is. I am going to be advertising and launching in the next few weeks and I am confident that if I have problems, they shouldn't be with vCita. Pros Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer. The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first. Cons The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker. There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side. There is no way to sort clients by date since last appointment, appointment type, or anything else. Review Source VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 1-2 years ### "Velocidad y orden." July 21, 2023 4.0 Pros Me gusta que mantiene todo organizado de una forma facil y rapida. Cons Me gustaria que se implementara como aplicativo para dispositivos moviles. Review Source Response from vcita September 30, 2023 Thank you for your review Valentina. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.