# Page 4 | vcita Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is vcita the right Appointment Scheduling solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142264/Appointment-Scheduling/reviews --- vcita 4.5 (291) [View alternatives](https://www.capterra.com/p/142264/Appointment-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of vcita ## Showing most helpful reviews Showing 76-100 of 291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Anisa D. Counselor Individual & Family Services Used the software for: 2+ years ### "Convenient Time Saver!" November 2, 2023 5.0 I will be sticking with them since it has been the most effective method of automating schedule. Pros I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients Cons The online calendar on the mobile device is not as easy to use compared to the desktop Reason for choosing vcita Simple Practice was more expensive, complicated and didn't have all the features I needed. I found vcita much more user friendly. Review Source Nadir S. College House Dean Higher Education Used the software for: 2+ years ### "My admin and I have several hours of additional productive time! " October 30, 2017 5.0 I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita. Pros \+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use. + HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes. + Mobile interface - including a simple app, and SMS reminders + Overall cost + Customization + Record-keeping - I can easily search the meeting history for any of my students Cons \- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio. - Lack of group-scheduling feature. Review Source DM Desiree M. VP Construction Used the software for: 1-2 years ### "Impressed " December 22, 2022 5.0 I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs. Pros I love the ease of this software, the set up was also streamlined Cons The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) Reason for choosing vcita Cost & simplicity , Cloud based Review Source Response from vcita January 11, 2023 Thank you for your kind words Desiree! If you'd like the team to help you get your invoices up and running with vcita - please feel free to reach out to the team. DW David W. Overlord Health, Wellness and Fitness Used the software for: 2+ years ### "Guiding our business" December 13, 2022 5.0 Pros We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@ Cons I appreciate the dedication to growth and input that vcita invites from its customers. Review Source Adriana S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "A great option when have a huge team" November 3, 2022 5.0 Pros In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market Cons is so much expensive, unfortunately i can't afford that any longer. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Review Source SP Sue P. Educational Consultant Primary/Secondary Education Used the software for: 1-2 years ### "Poor Customer Service and Unreliable" April 2, 2019 1.0 Any benefits are undone by the disapearence of ALL Data and appointments. Pros I did like that you can put all of your comunication and documentation into the system. Cons Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records! Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved. Review Source Response from vcita April 11, 2019 Hi Sue, We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression. In your review, you bring up two serious concerns: 1- Essential information such as appointments and payments that was deleted 2- Poor customer service from our team We'd like to address each of these issues separately. 1. vCita is essentially a tool for managing all your client information and communication. Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it. 2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it. MF Marilyn F. Marketing Manager Food & Beverages Used the software for: Less than 6 months ### "It is what it is. There is huge room for improvement" December 20, 2022 3.0 It's a very basic system. I think there are many improvements that could be made. Some of the improvements are really basic but are crucial, I'm surprised at what Vcita doesn't do. Pros Everything is in the one place and its visually clean. Cons No option for colour codingCan't duplicate emails or phone numberscan't search criteria by date or other optionsThe system is slowthe "back" option glitches a lotthe "search" function doesn't work effectivelyNeed to have a lot more features in Inbox Reason for choosing vcita Decided to just give it a go and see if we could make it work for us. Review Source Response from vcita January 8, 2023 Thank you for your feedback Marilyn. We are committed to supporting business like yours and will definitely do our best to add functionalities such as the ones you mentioned (color coding is actually going live soon!). Our team is happy to assist if needed, please feel free to reach out! Christopher D. Owner/Operator E-Learning Used the software for: 2+ years ### "Vcita worth the extra." December 13, 2022 5.0 Very positive experience. Pros The ease of use and integrations is the features I appretiate. Cons It is a bit pricier than other services but I think there is value in the price. Review Source DE Dana E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "It couldn't be easier" December 22, 2022 5.0 Overall, I am very happy with this software program. It has continued to evolve in the most positive ways over the years. Pros This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world! Cons I don't like that you have to pay extra for text reminders Review Source Response from vcita January 11, 2023 Thank you for your feedback Dana! We are proud to support your business Chris W. Chief Executive Officer Management Consulting Used the software for: 2+ years ### "The Lead Funnel Starts with Vcita" November 20, 2017 5.0 Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small business, and Vcita is my call center, appointment manager and more. Pros This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline\[dot\]com Cons I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment. Review Source AC Almudena C. Especialista comercial Insurance Used the software for: 6-12 months ### "Sigue tus ventas de manera profesional" March 22, 2023 4.0 vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para reservas, comunicación y gestión de clientes. Funciona excepcionalmente bien en industrias donde la comunicación por correo electrónico no es la norma. Pros Las citas se organizan de una manera muy sencilla. Posibilidad de personalizar la página de programación para que se vea más profesional y para diferenciar los servicios disponibles. El concepto de un portal de clientes me atrae. Los clientes pueden utilizar el portal para realizar pagos, reservar citas y enviar documentos. Cons La funcionalidad de sincronización y reunión periódica necesita trabajo. Si no funciona todo el tiempo, entonces no podemos confiar en él. También me disgusta lo difícil que es descargar varios archivos una vez cuando un cliente te envía varias imágenes o páginas. Review Source Tyrone W. Owner Construction Used the software for: 2+ years ### "really helps a small contractor like my self stay organized " November 16, 2017 5.0 a Organized system to engage with my potential customers 24/7 Pros customers can create their own file when reaching out to us thru our website and request appointments Cons when using the app to share a Doc typing message really slow to show up on screen Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting ) Review Source DSF Dr Stacy F. Clinical sexologist Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of using for business" December 19, 2022 5.0 Great experience Pros Ease of scheduling and the reminders are ideal. I like how easy it is for my clients to pay online Cons When I have an appointment scheduled and want to change the cost I have to cancel the whole appointment rather than have the ability to change cost. Review Source Mory M. Business Analyst Marketing and Advertising Used the software for: 6-12 months ### "Good customer management software" March 7, 2023 4.0 Good software to manage your prospects very well Pros The adaptation is simple but above all effective, the tool also offers me many other features Cons During its use I did not notice any problems frankly Review Source Kimse LaMeel W. Manifesting Coach Used the software for: 2+ years ### "Love it and I love that it keeps getting better" October 31, 2017 5.0 Pros I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website Cons I would like more payment processing options I would like to schedule my campaigns I would like to add videos and more than one image to my email campaigns I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted Review Source JP James P. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Spectrum Sports" December 13, 2022 5.0 It has helped our business grow a lot. Pros I like how user friendly it is for my team and my clients. I like the package features as well as the client portal. Cons I wish there were more features with payment. Example: Recurring payments, membership options. Also more integration with Google. I would like to see analytics from clients that haven't registered for class after a certain time period, etc. Review Source Allison W. Director of Marketing Computer Software Used the software for: 6-12 months ### "Watch our for sneaky renewals" September 23, 2015 1.0 I normally don't post reviews, but I am exceptionally displeased with this company. As with most cloud solutions, they work on a subscription basis. Be very careful. When renewal time comes, they send you a ubiquitous email with the renewal notice hidden at the bottom... on a Saturday. Then then bill you on a Saturday so you don't have time to dispute the charges. And of course, they don't issue refunds. Pros it worked for the one event I used it for. Cons They are a foreign company will scrupulous business practices. Review Source Response from vcita October 22, 2015 Allison, I am sorry you have such a negative perspective on our business practices, but the information you provided is inaccurate. 1. vCita is a US company, with offices in Bellevue WA - you're welcome to visit us next time you're in the Seattle area 2. When you sign up for an annual subscription you get a 14 day free trial. At checkout, we are very clear of the date you will be charged for your annual subscription. 3. As a courtesy, we send an email reminder 5-6 days prior to your trial end date, and two emails before your annual renewal. 4. We don't charge our clients on Saturdays intentionally. We charge you 14days after you signed up, and then again a year after renewal. In your case it happened to be a Saturday I guess. 5. Our billing and refund policy is available online and included in our renewal emails. You are always welcome to come back and use vCita - we will help you customize vCita and make the most of your subscription. AC Ann C. Owner Annies Walk and Talk Used the software for: 2+ years ### "Vcita has grown along with my dog walking business" October 24, 2017 4.0 Automation, ease of use, runs my business life efficiently Pros Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday. The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far Cons The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it. Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar. Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one. Review Source LD Laura D. Catering Sales Manager Hospitality Used the software for: 2+ years ### "Big fan!" December 13, 2022 5.0 Love it! Very glad we use this! Pros This software is extremely helpful for our business. It keeps our schedule on track and reminds us of important dates. Cons Block off a whole week of time without blocking off the whole day. Review Source Alan M. Director Financial Services Used the software for: 2+ years ### "Running a professional business" October 11, 2019 5.0 Support very good except they are not interested when I ask them about integration with our CRM Pros Puts me in control of my diary Gives clients choice Provides us with a professional image Cons It does not integrate with our main CRM system - Intelliflo's Intelligent Office. Databases have to be synchronised manually which wastes time and is frustrating. Reason for choosing vcita It is a higher quality piece of kit to other software which tries to do the same thing. Review Source LF Lynne F. Dog trainer E-Learning Used the software for: Less than 6 months ### "Don't get this. A real waste of time and money." May 28, 2020 2.0 In one word: Horrible. Pros I am a professional dog trainer who has designed websites for the last 20 years. None of the features on this platform work on my simple wordpress website. I got this with the dream of having clients, payments and scheduling flow smoothly. Cons Not one feature on this platform worked for scheduling clients, group classes, enrolling students, taking payments or event setting the calendar. Once an event is on the calendar, you cannot remove it. Group events all default to invitation only ( a somewhat weird and useless default) so, you have to get people to sign up before you invite them to join a class, rather than just having them enrol on their own. Unwieldy, but it might be workable.. However, clients are not allowed to enrol on the lovely vCita intake form. The form doesn't send. Lastly, the support is negligible. I have reached out three times, and instead of immediately helping with these issues, I have had to wait 2 weeks to get an appointment with a customer support rep. who bailed on the first appointment and didn't even bother to let me know she was cancelling. . In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off. Don't bother with this one. Reason for choosing vcita Because they convinced me that their product was everything I dreamed of. Now I am out nearly $800 for a product that simply doesn't function at all. Review Source BV Brian V. System Administrator Consumer Services Used the software for: 2+ years ### "Great Software with Awesome Support" October 11, 2019 5.0 Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features. Pros Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration. Cons There could be more features in the calendar section of the software Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing vcita Although Housecall pro has features that vcita does not (Time tracking), for our particular industry (cleaning solutions) we found it best to have an independent software for time tracking that is as customizable as we need it to be, and a separate client management software to handle everything else like Vcita. Review Source AP Alex P. Owner Consumer Services Used the software for: I used a free trial ### "WAS CHARGED TO TRY THE SOFTWARE" November 30, 2017 1.0 Cons In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times. Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software. A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable. Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita. Review Source Response from vcita December 14, 2017 Hi Alex, We're sorry that your experience using vCita wasn't positive. You're perfectly right in saying that we could have responded to you sooner and we apologize that we couldn't reach out to you just when you needed us most. However, some claims that you make here are inaccurate. We have two subscription plans - yearly and monthly - and we clearly state on our pricing page and checkout process that our monthly plan doesn't come with a free trial period. However, following the call we've had with you on Thursday, we had fully refunded your account. We tried to get in touch with you several times but unfortunately, you weren't available to take our calls. We did leave you a VM, updating you on the refund. Finally, the message you refer to as "bizarre and aggressive" is a welcoming message that invites your clients to your clients portal, where they can book appointments, pay online, share documents, ask a question or view past interactions and transactions that they've had with your business. Sending this welcome message to clients is completely optional - you may choose not send it out. Again, we're sorry that vCita and our team didn't leave up to your expectations. We try our very best to deliver great service and experience to our users and I personally regret every failed communication with a client. Inevitably, not every communication is successful. We will, however, use your feedback to learn and improve our services to ensure that we are continually aligned with our clients' needs. Wishing you all the best, Carl Scheit US Customer Success Team Manager vCita Daniel P. Associate Professor of Leadership Studies & Life Coach Higher Education Used the software for: 2+ years ### "Hands down, the best CRM service available! " October 23, 2017 5.0 Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good the system is from their perspective. Pros The software is easy to use, intuitive and performs consistently over time. I searched a long time for a CRM system that I could use for my small coaching and consulting practice. Cons Sometimes, it would be helpful to have tutorials to assist in infrequently used procedures or attributes of the program. Review Source EM Evelyn M. Freelance Photographer and Jewelry Maker Arts and Crafts Used the software for: Less than 6 months ### "Vita has upped the professionalism of my website" August 26, 2020 5.0 Pros I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success. Cons I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Calendly though less costly was not meeting my needs to marketing wise. It was great for appointments but not very thorough from a business standpoint. It's perfect for informal appointment making but if you really want to have a professional way of getting customers, leads, etc, Vcita is the way to go. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.