# Page 8 | vcita Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is vcita the right Appointment Scheduling solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142264/Appointment-Scheduling/reviews --- vcita 4.5 (291) [View alternatives](https://www.capterra.com/p/142264/Appointment-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of vcita ## Showing most helpful reviews Showing 176-200 of 291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Bryan C. Director of Events Food Production Used the software for: 1-2 years ### "Great product, would like to be more personalized " October 18, 2019 5.0 Pros The scheduling appointments, it's become easy for customers to schedule appointment themselves. Cons I don't like that to incorporate Vcita to our website it's in widget form (looks ugly) I wish it could be embedded into our website to look cleaner. Review Source SN Shamil N. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Makes Life Easier" July 26, 2019 5.0 Love it just wish it would sync to my phone calendar immediately. Pros You can set up as many schedules as you want to make life easier and organize yourself easier. Cons Not able to link to my phone calendar. Customer Service is pretty useless. Review Source Response from vcita July 29, 2019 Thank you for taking the time to leave this review! I am sorry to hear that your experience so far regarding our customer service has been less than stellar. It does sound like there was a miscommunication regarding the Onboarding options available to you versus the customer support options available to you. Sorry for the confusion! Please know you can always reach out to our Support Team if you run into any issues. Just click the "Contact Us" button found in your vCita. We noticed you were able to get your sync working, but our Support Team will reach out to double-check if you need any further assistance. If you do need anything else, please don't hesitate to reach out! AB Alberto B. Certified Mental Trainer Sports Used the software for: 2+ years ### "A working collaborator" October 31, 2017 5.0 Pros Vcita allows me to organize and keep me updated on my appointments. And there are other features that I want to implement in my daily use. Hold me on the piece! Cons Vcita does all I need and much more. I want to explore the potential that I just do a look. She doesn't speak....... Review Source OK Orly K. Founder Used the software for: 1-2 years ### "Support is hard to reach , takes hours to get a response. Was put on hold with VERY annoying music." November 9, 2017 5.0 Scheduling feature is good. Pros The scheduling feature. With some adjustments it will be much better, like color code appointments and such. Cons As I said before, customer support is hard to reach, almost as if there is no one there. When I finally got someone on the line she lacked the knowledge to help me and seemed eager to finish the call. I am moving to a new website very soon and need someone with knowledge to answer a few questions. Review Source SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "Haz una cita con vcita" September 28, 2023 4.0 Muy satisfecho,cumple lo que promete y ayuda a agilizar los procesos demasiado Pros Tiene una interfaz excelente,demasiado facil de usar y de aprender usar,excelente para las empresas que requieran implementar dicho software de manera rapida y sencilla,es muy intuitivo,y automatiza mucho los procesos Cons El soporte al cliente podría ser mejor para lo que ofrecen. Review Source VR Verified Reviewer Owner - Online Business Developer Used the software for: 6-12 months ### "Easily integrated into Wordpress sites with a plugin, clients can then self-book your time" June 14, 2018 4.0 Pros This was an easy setup for our Wordpress website with the added bonus of a plugin instead of cut and paste of HTML code widgets. Integrated nicely with Wordpress. Cons Some of the ongoing configuration or altering of settings can be daunting to the End user. Can be an overkill for some users just looking for the basics. You must have a paid plan for appointment scheduling. Review Source VR Verified Reviewer President \* Executive Recruiter Food Production Used the software for: 6-12 months ### "I use this on my website for scheduling and it works well. " July 24, 2018 4.0 less time spent scheduling appointments and playing email tag with people. Pros Ease of use, functionality, and ability to customize the time slots and responses is very helpful and necessary. Cons I don't have any complaints with VCita - for a calendar management tool, it works just fine and I'm pleased with it and cost is right and competitive. Review Source LW Lazaria W. Tax Preparer Accounting Used the software for: 6-12 months ### "Success From The Start" December 28, 2022 5.0 Pros The ability to quickly receive customer support and their integration with other well-known software is the knowledge that is needed when working with a variety of clientele. They have provided a way to customize their tools to fit the needs of the business providing a level of efficiency that is well needed in every quarter of the season. Cons There are no issues that I have come across yet since working with vcita. Review Source Response from vcita January 11, 2023 Thank you for your review Lazaria! We're proud to support your business! CP Claudia P. Technical Writer Used the software for: 1-2 years ### "Good messaging; scheduling is a little confusing and sometimes inflexible" February 17, 2018 4.0 Pros Has a messaging feature to communicate with my doctor's staff. You can schedule an appointment; there are several types of appointments to choose from that indicate the length of time and purpose, as well as the price (I don't file insurance for these visits). You can see your appointment history. Cons Navigation can be difficult when you try to do anything that doesn't conform exactly to the normal setup. Trying to cancel or reschedule does not always work. I was billed for an appointment that I canceled well in advance; staff didn't get additional details I added to another one. Review Source EZ Elena Z. owner/coach Higher Education Used the software for: 1-2 years ### "Great Product" October 25, 2019 5.0 I love being able to capture leads in a very easy and professional method Pros I love the simplicity and functionality of this product. It allows me to easily capture leads that come to my site and offer them a CTA. Vcita looks extremely professional and is so easy to customize. Love recommending it. Cons That fact that I cannot print out a document with all the leads information especially the answers to questions I pose prior to them scheduling a strategy session Reason for choosing vcita I loved the flexibility, the look and feel and how professional it looks on the website Review Source JW Julie W. Owner Individual & Family Services Used the software for: 1-2 years ### "I love the fact that it is a "set it and forget it" type of program. " October 30, 2017 5.0 No need for an assistant to schedule appointments and take payments. Pros Integration with my website, sync to my calendars, accepting of payments, customization of services, scheduling, clean and professional interface, notifications, reminders, and follow ups Cons I am not able to go into all of my settings with the mobile version. If I need to go into my settings, I would need to log in via my desktop Review Source VTS Vincent Tan S. dr Used the software for: 2+ years ### "happy with the product" January 4, 2018 5.0 Pros ease of use. works smoothly. reliable.integrates well with website. many functions. works over windows and smartphone apps Cons the price. If only there can be price discounts for developing countries. yet discover others as of now Review Source MM Margaret M. Holistic Nutritionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Vcita- saving you time" March 16, 2021 5.0 Very responsive and easy to use; lots more to explore but amazingly easy to navigate as I saw in the free demo Pros Easy accessibility of information; calendar is easy to follow; colour coding is a plus; reminders of appointments are amazing and so helpful; customer service is very responsive; new ideas , blog and tutorials are helpful too. Cons Not sure at this time - maybe the wish to have more newsletter access at my current level Reason for choosing vcita Great customer support; Demo was very informative; adaptable to my needs Review Source AA Alaa A. CAD CAM Designer Hospital & Health Care Used the software for: Less than 6 months ### "Very Good for Customers Managements" October 22, 2023 4.0 Overall vcita is very good for CRM for businesses that have no need for integrations and too many customizations. Pros vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting. Cons vcita is slightly expensive for one module, and we faced some obstacles in integration. Review Source CM Christian M. Used the software for: ### "Nearly Perfect" January 5, 2015 4.0 The vCita team is really well organized and they know how to treat a customer right. From our first introduction to vCita for a demo to our most recent interaction where they set everything up for us, every interaction has been exemplary. The tools themselves are extremely useful and simple to implement, making it a no-brainer to add advanced scheduling and payment features to your website when most folks probably shy away from that level of complexity. The only thing I would love to see is more integrations with other tools - we currently use another CRM (OnePage) and since there is no option to integrate with it, Wufoo, or Zapier, we're left with the choice to either manually extract data or have two systems of record. Otherwise I think this is a fantastic solution that can help LOTS of folks get more business through their website. Pros Easy to use; Knowledgeable and friendly staff; Very reasonable pricing; Flexible implementation Cons Limited CRM integrations Inability to schedule with a team vs an individual Review Source SS Sasaki S. Directer Health, Wellness and Fitness Used the software for: 1-2 years ### "overall good!" May 11, 2017 3.0 Fast response from the clients, easy to manage so I can remember each schedule well. Pros After I used this software, my clients response became faster and more people are attending each sessions. Cons Private appointment schedule don't want to be shown in my shared google calendar while group sessions schedule do want. I still don't get used to this point. Review Source LG Latoya G. Owner Accounting Used the software for: Less than 6 months ### "Perfect for tax pros" March 11, 2021 5.0 Love it Pros Vcita easily integrated with my website. My clients love using it to upload documents, send messages and make payments Cons Having folders for documents would be nice Review Source DW David W. CIO Think Tanks Used the software for: 6-12 months ### "Excellent Calendar App" March 16, 2021 5.0 It has been great for scheduling appointments and keeping track. Pros It seamlessly connects with my Google calendar, I never have to double check. Cons It doesn't have a Zoom for appointments. Reason for choosing vcita It was easier to set up. Review Source CM Caroline M. Owner Used the software for: 6-12 months ### "So far, the software does what I need it to do." May 22, 2017 3.0 Pros I like the easy navigation and mobile app. It's very easy to create invoices, appointments, and communicate with my clients because the app is mobile. Cons The functionality to my clients looks "old school". They feel it is old technology because of the way it looks when creating an appointment. They feel it needs to be updated. I also feel that there needs to be an update to the scheduling so that my clients have confidence when setting appointments. Review Source Ellen M. Founder Marketing and Advertising Used the software for: ### "My calendar is filling with appointments! " January 15, 2015 5.0 I did not realize how much I needed this product until I tried it. Having online scheduling on my website and social media sites, on my email signature and within email marketing has increased the number of appointment requests I am receiving. Sending clients invoices with links for online payments has been very well received by them; I like getting payments within hours instead of weeks of sending the invoice. Pros Easy to set up and make changes if necessary. Cons Can't add documents to invoices at this time. Review Source KG Karthi G. Business Development Executive Information Technology and Services Used the software for: Less than 6 months ### "An effective, easy to use business management system" July 6, 2018 3.0 Pros The application syncs with other google integrations. Helps in business management. You can check out the free version. And if you are happy go on for the premium. Data is secured by multiple integrations, all your data is backed up. Suits Mid and small sized businesses. Several features like email- campaigns, calendars for team, analytics and reporting feature. You can add an staff roles and they keep updating advanced features. Cons Account management could be made simpler, customer service is least responsive. The billing system lacks features. At some occasions the syncing feature does not work. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: I used a free trial ### "future customers: watch out, they will take your money and run!" May 9, 2016 1.0 If i could leave a -5 star review I would! I contacted the company to do a trial of their software, I got a call from a rep a week after i signed up for the trial, I explained the girl the features i needed for my business and she acknowledged those features were not available at the moment, so she went ahead and cancelled the free trial and advised me i should check later to see if those features were added. to my surprise on May 8th there was a charge on my credit card for $575, I called and the lady said they wont give me the money back! WTF? now i have a software that I dont need but yet they charged me. how do you do business like that? I hope they fix this issue Pros I dont know if it has cons, but only cons Cons the customer service is horrible! Review Source VR Verified Reviewer Senior Consultant Hospital & Health Care Used the software for: I used a free trial ### "Deceptive 15 days "free" trial period" February 16, 2018 1.0 Pros I've been looking for an online scheduling app. I've tried vCIta due to positive reviews but personally I have not used vCita long enough to discover anything positive. Cons 1\. I was trying for the 15 days free trial period. I thought I clicked the right option but the page asked for my credit card. I put it in thinking I wouldn't be charged after 15 days. Nope I was charged immediately. 2. Slow or no customer service response after multiple requests. 3. Over priced for what it offers. SMS / texting feature isn't free. 4. Setup isn't as easy compared to Square or Flexbooker. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Very sad" September 6, 2017 1.0 Pros Mobile app is good. Very easy to download and use. Nice design and UX (for customer). Easy to set up Cons Very expensive and support response is very slow. A lot of bugs and no so many features fo this price Review Source ÜK Ünal K. Senior Software Engineer Machinery Used the software for: 6-12 months ### "Great idea for small business" September 4, 2022 4.0 Pros You can safely use it for sms marketing. they never let you down and they are always in cooperation with you. It is extremely useful for small businesses. Cons It is not a software that you can have a bad experience with, customer service solves every problem in a short time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.