# Page 9 | vcita Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is vcita the right Appointment Scheduling solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142264/Appointment-Scheduling/reviews --- vcita 4.5 (291) [View alternatives](https://www.capterra.com/p/142264/Appointment-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of vcita ## Showing most helpful reviews Showing 201-225 of 291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cF cynthia F. president Used the software for: 1-2 years ### "good" October 30, 2017 4.0 Pros easy to use and my clients like the notifications, but it has not been able to block out an hour when something else is scheduled. Cons too expensive, I just received your bill for continuing the services and it seems quite high..can you bring down the price? Review Source BM Brit M. Education Management Used the software for: 1-2 years ### "Great chat service! " December 8, 2016 5.0 I use vcita daily to chat with our customers. It has been a really helpful tool because parents/students can see our pop-up chat on our site and shoot me a message anytime. Unlike live chat, it allows me to respond to the messages when I am available and doesn't show the customer that I am typing. Vcita is a life saver! Review Source CK Chelsea K. Client Services Manager Used the software for: 6-12 months ### "Dependable, but not the easiest to tailor to my specific needs." October 30, 2017 4.0 Pros Calendar feature is easy to use and I like the overall format and the way it looks, and the reminders that are sent out prior to the meetings. Cons I have had issues with time zones- it is supposed to automatically adjust to the client time zone when they book a meeting, but every few weeks something goes wrong and I call a client at the wrong time, which doesn't reflect very well on our business. Review Source ana C. Design Used the software for: ### "Incredible and fast!" January 5, 2015 5.0 We've been using vCita for a while now and the service and features are amazing! Is speeds up our process, saves time, money and emails back and forth. I recommend to all my clients! Pros Google calendar integration, easy to setup and get ready to go. Has multiples appointment types, different fees for each, customisation, widgets and it integrates very well with our wordpress sites. Cons Not yet found. Review Source SM Sarah M. Owner Mental Health Care Used the software for: I used a free trial ### "Excellent product" January 17, 2020 5.0 reducing no-shows, allowing clients to access the calendar on-line Pros I can't believe how many features are included. It is easy to use. The online booking feature brought in a new client on the day I set it up. Cons I didn't realize that the SMS appointment reminder messages were not included in the basic plan. Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) No on-line scheduling with Appointfix Review Source JE Judith E. CEO/Bus Dev Health, Wellness and Fitness Used the software for: Less than 6 months ### "vCita Software is Great for Coaches, Therapists, Attys, All Other One on One Service Providers" April 15, 2017 4.0 vCita Software is great for anyone who has had clients look over his/ her website, send an email with a confused and confusing list of times they have available. Then after you get back to the client you find that their schedule has changed. The back and forth of appointment setting is eliminated with vCita as it is for other programs, but these features are embedded within a client portal that offers that authority aura. You can add the portal to your website, or if you don't want the portal, you can still use all the other vCita features. vCita allows you to bill and invoice and view everything from your mobile on the go very cool. Some of those vCita features don't work for me because I communicate with groups of people at once rather than one on one. Still I found vCita software to be flexible and I liked that fact that their forms integrated easily with my website. It is pretty easy to learn although some of the internal dashboards are a little confusing. vCita's support team is good and I was able to get everything up and running as I wanted. Pros This is the best software I have seen for one on one service providers and it is easy to set up and use. Cons The internal dashboards were confusing until I understood them. I had help from the support team. They do a good job. Review Source Ernest E. Professional Training & Coaching Used the software for: Less than 6 months ### "Capturing leads" December 10, 2015 5.0 I recently installed vCita software on our website www.jobinterviewservices.co.uk to generate leads and increase conversion of sales, am pleased that it has exceeded beyond expectations. The plugin also gives opportunity for prospects to schedule appointment , pay online etc. Prospects are also able to book service with difficulty. Pros Easy to use for booking service. Generate leads Secured booking payment form. Prospect can schedule appointment online Reduce telephone calls. Preferable to other booking appointment software used in the past. Cons None noticed since using the software. Review Source LG Lara G. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Read the fine print!" January 15, 2020 4.0 For the most part the service was ok. However, don't purchase the year membership without really giving it a good trial. You will not get refunded any portion of your fee if it doesn't work out. They will keep the entire year's fee. Only pay monthly until you really feel it is going to work for you. Our clients struggled with the appointment process and became frustrated with the system. We had to go another direction and were out $615 for only three months of service. Pros This software is easy to set up. Customer service walked us through the whole process. Cons Clients had a hard time navigating the appointment process. Review Source Srini R. Information Technology and Services Used the software for: ### "Vcita - I love it" January 6, 2015 5.0 Hello Vcita is that hidden gem that i discovered among the many CRM apps in today's market place. It is very easy to use. Affordable and they have good customer support. They even customized the vcita plugin in our website http://www.dbauniversity.com/ with the look and feel we wanted. If you are looking for a decent online scheduling and contact inquiry app, then vcita is excellent. -Srini Ramineni Review Source PG Paul G. Owner Used the software for: 1-2 years ### "I have found Vcita to be a simple yet practical way to engage my clients on my website." October 30, 2017 5.0 Pros I believe the value for their free product is amazing and like that I am able to deploy a working CRM solution for free that I am able to easily scale up when I am ready to go for the premium product. Review Source JP Jean-Christophe P. Director E-Learning Used the software for: Less than 6 months ### "Vcita as Working Ecosystem ... Really powerfull " April 1, 2019 4.0 So easy tu use for me and for my team Customers are involved Everybody knows exactly what he has to do and when Re-targeting customers is very easy Pros The most powerful thing is : I'm able with Vcita to give a working ecosystem for the prospects and my customers. That give me a serious advantage to do marketing campaigns smoothly ... Having a global overview and go deeper if need is very comfortable to me Cons the invoice are not completely suitable for the french market, some line are missing into the invoices or I don't know how to do it. Review Source Chris D. Heritage Foundation Executive Director Mental Health Care Used the software for: Less than 6 months ### "Versatile and flexible for startups" December 14, 2018 5.0 No Problems so far! Pros Simplicity Support Value Scaling for startups Cons Support sizing of Logo on Invoices and other areas Review Source SW Sonya W. Coach Education Management Used the software for: 2+ years ### "Really Need to Talk to a Live Representative" October 11, 2019 5.0 I always push the product Pros The Product is amazing. The Ease of Use has become somewhat of a challenge Cons inability to reach a rep. Please call me after 3:15 PM m-f anytime Sat or Sun Review Source MW Marion W. Principal Human Resources Used the software for: 6-12 months ### "Great tool for the self-employed" October 11, 2019 4.0 Pros Easy to use; integrated approach to my schedule, identifying clients and invoicing. Cons would love to see more features added soon Review Source Cindy Sharp C. Professional Training & Coaching Used the software for: Less than 6 months ### "Great support as well as a life changer for a business owner!" September 29, 2015 5.0 I meet with clients one on one and wowing my clients is very important. If you don't stay in touch, follow up and keep that loving relationship going it can be a game changer. Vcita, helps me to this with out so much thinking about the small stuff! It just keeps me, my clients and my business moving forward! Pros Easy client payment, follow up reminder and every thing in one place! Cons I am waiting for the new API feature to add in my other contact system to do auto responders. Also sending more than one doc at a time would really help! Review Source AS Angela S. Owner Alternative Medicine Used the software for: Less than 6 months ### "vCita is super" March 13, 2021 5.0 Great Pros Versatile, flexible, comprehensive . HIPAA compliant Cons Takes awhile to master. Wish there was live customer support at least 1sy 6 mo. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing vcita Comprehensive Review Source Lee Ann P. Health, Wellness and Fitness Used the software for: ### "Excited to use VCita" January 24, 2015 5.0 Chris has been so patient in connecting with me. Finally, we had the opportunity to review VCita and all it offers. I am so excited to begin using VCita, and Chris' ease in explaining how VCita works was part of building that excitement. If you're curious about VCita, check it out - https://www.vcita.com/?invite=rf-c2443aa6861b18e5 Review Source Melissa W. Internet Used the software for: ### "Keeps me connected and organized" January 14, 2015 5.0 Clients and prospects can set up a 15 min phone chat or book a consultation via the scheduling form. All information is stored in my "address book" and I can even require prepayment for certain services. So far, I am very happy with the application on my web site. Pros Syncs with Google Text alerts Email alerts Review Source Grant C. Alternative Medicine Used the software for: Less than 6 months ### "VCita tells the world you are READY for BUSINESS!" October 8, 2015 5.0 I love this software. It puts your talents and abilities in front of the world and says "BOOK NOW!" That is a powerful message and must result in more business. And, the software keeps me organized when it comes to following up with clients. Again, I love this software! Pros I got a call today from a customer support guy at VCita. He actually spent 20 minutes on the phone showing me how to get the most out of the software. I don't recall ever getting a call like that before. Good on ya VCita! Review Source Dr. Jessica R. Health, Wellness and Fitness Used the software for: ### "Easy to use" January 5, 2015 5.0 vCita has been easy to use, and was easy to implement into my website. It allows my business to run more smoothly and efficiently. Pros It captures contact information and people can schedule at all hours of the day or night. Very easy to implement. Cons None at this time Review Source LS Lauren S. Dog trainer Professional Training & Coaching Used the software for: Less than 6 months ### "A great way to start a business " March 11, 2021 5.0 Pros I loved that all of the scheduling and finance management was transferred online, as this administration side 2as a part of the business that I wasn't enjoying, but was also taking a lot of time. Cons Theres nothing that I dislike so far, but there are a few small areas that could be added or improved upon Review Source Christine L. Co-Founder & COO Online Media Used the software for: Less than 6 months ### "Love this service!" January 15, 2016 5.0 I've been a vCita customer since 2012 using the basic (free) plan. Since upgrading, I've seen a significant boost in my streamlined productivity and follow up. My clients also appreciate the reminders for appointments and ease of communication with me. Pros The integration of the new dashboard with the mobile app is simply sublime. :) Cons I'd love to see improvements for the email campaigns. If vCita adds email marketing to their service, I wouldn't need any other CRM tool/service. Review Source VR Verified Reviewer Client Partner Used the software for: ### "vCita" January 6, 2015 4.0 vCita is a great tool for any company that needs to use online scheduling. The livesite widget is very effective. Pros Livesite widget, video, in person and phone appointment options. Cons Not a very robust on the CRM, Payment and emailing features. Review Source KS Karl S. CEO Financial Services Used the software for: 6-12 months ### "I have had a very smooth relationship with the software" May 10, 2017 5.0 Pros Easy to promote and simple for people to connect. It also was extremely easy to hook into my website through wordpress Cons I would love to have a system that somehow was responsive to the relationship based systems such as LinkedIn, FB, Twitter etc.. Review Source JA Jackie A. Manager Used the software for: Less than 6 months ### "I'm blown away! My website is gorgeous, the support team rocks, using Vcita has tripled my business!" November 22, 2017 5.0 Pros I'm the girl that hates computers! I feel so bogged down & almost paralyzed when I have to "figure out" how to navigate through new programs & software! But with Vcita, I feel like a pro. It's been so easy for me to master. All the way from the desktop version to the mobile app!! It's given me the confidence I need to manage my business. Cons When navigating through my contact list, I will stop at a clients info & get what I need. But when I'm done & try to go back to the contact list, it takes me back to the top. (At the A's) And it's pretty slow scrolling all the way back down again. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.