Who Uses This Software?

Mental health practitioners -- both solo practitioners as well as groups and organizations.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • iCouch
  • icouch.me/sign_up
  • Founded 2010
  • United States

About iCouch

Beautiful practice management, communications, scheduling and payments for mental health. Calendar & Booking, Invoicing & Credit Card Payments, Client Portal, To Do List, HIPAA Compliant Video, Messaging, Unlimited File Storage, Client Notes, Documents and Forms, Electronic Signatures, Form Library, Therapist Website, Directory Listing, World Class Support. For both organizations and solo practices.


iCouch Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

iCouch Reviews Recently Reviewed!

Amazing customer service.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best customer service experience I have ever had with a company. They respond to your emails within minutes. I even received a call from ICouch from France (I live in the United States) to answer a few questions I had.

ICouch has every feature I need to get started in my private practice. Any small feature that i would like that is missing is coming soon.

I tried all the main competitors to ICouch and none come close to the ease of use, professional design and overall aesthetic.

Finally, ICouch is more affordable than all the competitors and offers more features.

Cons: The only cons would be waiting a few weeks or months for the additional features that are coming. However, this is well worth the wait.

Overall: Helped make my transition to solo private practice.

Nice tech, clean design and eager-to-please customer support. Great for my international practice.

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far, the most impressive thing about this system is the customer support. It's among the best customer service I've ever had for any product, online or offline. If you have a question or need some help with something, you don't get a canned response or some generic answer, you get highly specific answers, oftentimes from the CEO himself. The price is also less expensive than other systems. I also like that the video doesn┬┐t require downloads and it's pretty easy for my clients to connect. Overall the CEO is a superstar and totally helpful.

Cons: Not a lot to complain about. There are a lot of features but there is good organization and it seems very intuitive. But it seems like a lot of stuff, however as I said, the customer support is great so any set up questions are quickly answered. Their latest product is a huge improvement over their original product I started using over two years ago.

Overall: Ease of use and client/user satisfaction. Excellent customer support.

Amazing Customer Support and Great Product

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its ease of use and all the fabulous features that practitioners receive. Even better is the fact that soon it will be available on IPhone and IPad , which is greatly appreciated by those that do not want to travel with laptops- this would be me since I often travel, and travel light,
As well having a REAL human respond to any issues and /or suggestions is a welcome change to other platforms I have used in the past.

Cons: I wish that specific kinds of therapists were advertised and that when I do a search for on line therapy, that iCouch came out on top. So improved SOE would be great.

Overall: Lots, especially with paper but I wish that one could also attach files in the message component of the software

Vendor Response

by iCouch on September 14, 2017

Thanks for the kind words. One of the great things about iCouch is that we are a technology company with a strong design and engineering culture -- what that means is that new features, such as sharing files within messaging are being added all the time. We listen to our users and we're committed to building features that add real value to your behavioral health practice. Thanks for taking the time to share your opinions on iCouch. We take feedback seriously and consider our practitioners part of our iCouch family. And, we LOVE taking care of our family!