Best For

Mental health practitioners -- both solo practitioners as well as groups and organizations.

Product Details

Beautiful practice management, communications, scheduling and payments for mental health. Calendar & Booking, Invoicing & Credit Card Payments, Client Portal, To Do List, HIPAA Compliant Video, Messaging, Unlimited File Storage, Client Notes, Documents and Forms, Electronic Signatures, Form Library, Therapist Website, Directory Listing, World Class Support. For both organizations and solo practices. Perfect for cash-based practices.

Contact Details

iCouch

https://icouch.me/sign_up

Founded in 2010

Located in United States

HIPAA Compliant Video
Brilliant Scheduling
Invoicing & Credit Cards
Secure Messaging
Notes, Forms & Files

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

iCouch Features

Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans

iCouch Reviews

Overall
4/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 5 of 5 reviews

Showing Most Helpful

Showing 5 of 5 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Robert O.
Licensed Marriage and Family Therapist
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 21, 2017

“Nice tech, clean design and eager-to-please customer support. Great for my international practice.”

OverallEase of use and client/user satisfaction. Excellent customer support.
ProsBy far, the most impressive thing about this system is the customer support. It's among the best customer service I've ever had for any product, online or offline. If you have a question or need some help with something, you don't get a canned response or some generic answer, you get highly specific answers, oftentimes from the CEO himself. The price is also less expensive than other systems. I also like that the video doesn't require downloads and it's pretty easy for my clients to connect. Overall the CEO is a superstar and totally helpful.
ConsNot a lot to complain about. There are a lot of features but there is good organization and it seems very intuitive. But it seems like a lot of stuff, however as I said, the customer support is great so any set up questions are quickly answered. Their latest product is a huge improvement over their original product I started using over two years ago.
Reviewer Source 
Source: Capterra
September 21, 2017
Eric C.
LMFT
Hospital & Health Care, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 29, 2017

“Amazing customer service.”

OverallHelped make my transition to solo private practice.
ProsThe best customer service experience I have ever had with a company. They respond to your emails within minutes. I even received a call from ICouch from France (I live in the United States) to answer a few questions I had. ICouch has every feature I need to get started in my private practice. Any small feature that i would like that is missing is coming soon. I tried all the main competitors to ICouch and none come close to the ease of use, professional design and overall aesthetic. Finally, ICouch is more affordable than all the competitors and offers more features.
ConsThe only cons would be waiting a few weeks or months for the additional features that are coming. However, this is well worth the wait.
Reviewer Source 
Source: Capterra
September 29, 2017
Ellen H.
President, Creative Arts Therapy Practice, PLLC
Mental Health Care, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 5, 2017

“Amazing Customer Support and Great Product”

OverallLots, especially with paper but I wish that one could also attach files in the message component of the software
ProsI like its ease of use and all the fabulous features that practitioners receive. Even better is the fact that soon it will be available on IPhone and IPad , which is greatly appreciated by those that do not want to travel with laptops- this would be me since I often travel, and travel light, As well having a REAL human respond to any issues and /or suggestions is a welcome change to other platforms I have used in the past.
ConsI wish that specific kinds of therapists were advertised and that when I do a search for on line therapy, that iCouch came out on top. So improved SOE would be great.

Vendor Response

By iCouch on September 14, 2017
Thanks for the kind words. One of the great things about iCouch is that we are a technology company with a strong design and engineering culture -- what that means is that new features, such as sharing files within messaging are being added all the time. We listen to our users and we're committed to building features that add real value to your behavioral health practice. Thanks for taking the time to share your opinions on iCouch. We take feedback seriously and consider our practitioners part of our iCouch family. And, we LOVE taking care of our family!
Reviewer Source 
Source: Capterra
September 5, 2017
Latisha T.
Psychotherapist
Hospital & Health Care, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 20, 2018

“Easy to use. Customer service is great!”

ProsEasy to use. Forms are available for clinicians. You can have your own site and link your domain to it.
ConsI wish I could customize my site more regarding what the client sees. I wish there was an app for clients and clinicians to use.
Reviewer Source 
Source: Capterra
June 20, 2018
mELISSA t.
THERAPIST AND ONLINE UNI PROFESSOR
Health, Wellness and Fitness, Self-employed
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
June 6, 2019

“therapist struggling to get this to work”

OverallDISAPPOINTING
ProsIt has a good set up. It is simple to put names in and invite and connect with clients. Customer service responds quickly
ConsNot intuitive. Makes you click about 5 different things to start a session. Does not work well with my Yoga windows 10. Customer service says this is a problem with the Lenovo Yoga and sends links to their web help. But I tried some of it and it worked for one session (I could see the patient and he could see and hear me) but the next time I used it I was back to square one. The video is poor quality (i checked the settings), and there is an echo in the microphone yesterday. Their answer is to get out and get back in. YOu can imagine that this is not conducive to therapy . I do have everything else closed. Also, the audio is not that great. This is a new computer. Not sure who has been posting these reviews or if they are verified.
Reviewer Source 
Source: Capterra
June 6, 2019