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Our web-based property management software will automate all aspects of your property management for residential, commercial, and corporate housing properties. You will be more efficient and productive as a property manager. Online payment, eSign, availability search tools embedded on your website, and a fully Integrated and automated accounting suite will save you time and money, so you can focus on other important aspects of your business. Empower your team with the latest tools. Sign up!
Provider
LandlordTracks
Located In
United States
Foundation
2009
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online, Documentation
Support
Chat, Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum
Our software products are tailored to multiple industries, including residential, commercial, and corporate housing properties. Serving U.S and Canada
Content Source: LandlordTracks
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LandlordTracks Reviews
Pros
If I have an issue he is there and resolves it by the next day. I love the customer service and appreciate his helpfulness and always there to be assistance with any questions I have.
The integration of the marketing is awesome. I click publish and it goes to websites that are the most popular where tenants are and I get quick results on tenants.
I'm still getting used to using it, but I love they have a user guide to help you out. I also love that you can do tenant screening.
We have used Landlord Tracks for over a year and love the software and their great, responsive customer service.
Cons
Inability to sort Invoices by status. Unable to get Reoccurring Transactions (Tasks) to work.
There is no place to submit my payment. Your wasting my time just because I don't have a 100 character review.
I can't believe I have to go through all this to make a payment. Getting frustrated here.
There is no running balance on the account. Categories for each transaction should be included so that a yearly report (missing also) can be generated for income tax purposes.
"Suite 2Home "
Overall: [SENSITIVE CONTENT] has always been friendly and eager to help and calls me back with the same day. If I have an issue he is there and resolves it by the next day. I love the customer service and appreciate his helpfulness and always there to be assistance with any questions I have. So glad we are back...
Pros: We have used the software in the past and it has always been easy to use. We went to a different software to handle more properties but found it was very expensive and no customer service. We love [SENSITIVE CONTENT] he is always there to help and so glad we are back with Landlord tracks.
Cons: There were a few features that used to not work for us like having to go out of a screen to toggle back and forth. [SENSITIVE CONTENT] has resolved those issues and now it is even better than before because he has added more features that I use on a daily basis.
"Awesome System!"
Overall: Amazing since day one. I am really glad that I took my time and researched property management software. There has been customer service support from the beginning so there was no enticement to persuade me to buy the software and then leave me on my own. Customer Service support [SENSITIVE CONTENT] has been great and readily available to provide training and to answer my questions. This has given me reassurance that I made the right decision in selecting this system.
Pros: I really like the entire system. It is very easy to use. Although it has a lot of features, it is user friendly, so you don't have to be an IT guru to use it. The system is a one stop shop for property management companies; even small businesses such as mine.
Cons: I am relatively new in using the system but so far, I haven't found anything that I don't like becuse it takes the worry out of structuring and mainting day to day tasks as a small property management company.
"Double edge sword"
Overall: Enough use to of the system to realize that it is not suitable for my business.
Pros: The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with. Great system if you are just managing your own properties and not using for a property management company.
Cons: The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues. Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages. 2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once. To date there is still an issue outstanding by approx 2 weeks with no followup 3. Online help need massive updating with "use case scenarios" 4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information 5. More regression testing is needed before releasing new versions 6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company 7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market
Vendor Response
"Professional, Effective, Resourceful, Low Maintenance Property Management"
Overall: My business went from startup to professional overnight. It's systems have decreased employee cost in time and compensation. My employees are empowered to do more now. We can do more with less people. The store front for my tenants and landlords has given them confidence in me and my abilities. For all that are involved we are having a great time using it and growing our business!
Pros: The ability to turn my business into a professional, effective, resourceful, and low maintenance company. The admin time is so short. The user interface is incredible. The end consumer loves what they are seeing and it helps to retain my clients. The user guide has made it so easy to understand what I need to do without having to call the help desk and ask questions. The Help desk has been wonderful when I have called a few times during set up, however the user guide has been amazing. I love how I can have multiple income streams managed with the software. Whether short term or long term rentals you can manage both effectively here. The integration of the marketing is awesome. I click publish and it goes to websites that are the most popular where tenants are and I get quick results on tenants. The integrated background check features. This makes it simple and easy to find out information to make an educated decision on potential tenants. The background office and document storage prepares me for my accountant and my attorney in case of mishap or for taxes. The whole system is incredible. I am so glad I chose this software system.
Cons: I haven't found any cons up to this point in using the software.
"Some things are annoying"
Overall: Organization of tenants
Pros: Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made
Cons: We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period. Example: Tenant A wants to pay $200 cash, but only owes $180. Invoice 1: Receive $180.00 Invoice 2: Receive $20.00 2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.
Vendor Response
