Who Uses This Software?

Adobe Experience Manager is used as a software that also features iCloud management to help create, manage, and personalize the business' content through a variety of apps.


Average Ratings

43 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Adobe for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    24/7 (Live Rep)

Vendor Details

  • Adobe
  • www.adobe.com
  • United States

About Adobe Experience Manager

Content management solution for videos, dynamic and personalized media, etc. that supports content search and workflow management.


Adobe Experience Manager Features

  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Customizable Branding
  • File Conversion
  • Metadata Management
  • Mobile App
  • Reporting/Analytics
  • Search/Filter
  • Version Control
  • Workflow Management

Adobe Experience Manager Reviews Recently Reviewed!


Capterra loader

Best User Friendly CMS Tool

Aug 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Adobe Experience Manager is one of the most sort after CMS tool in the world currently. It's modular design, and it's ease of integration with both other Adobe products as well as other third party products makes it unique. It's OOTB features are so easy and well developed that it decreases the effort required in overlaying them. Seamless integration with Java in the back-end and almost all the high rated front-end tools makes it a best product to design a website on. And the customer or business support is the best in the market.

Cons: Nothing as of such. It's almost a near perfect product.

Overall: I have been using Adobe Experience Manager as a developer for almost 4 years now and every version out does itself. As a developer, I will be recommending AEM for everybody out there.

An enterprise content manager that acts like visual studios

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tag manager, digital asset manager, and nontechnical admin abilities.

Cons: Permissions take a lot of effort to lock down and authors could potentially do prod damage. A lot of I's to dot and t's to cross to make sure they don't have damaging access.

Overall: I've used a few content managers, but this one has been the best for author customization and communication. I like that you can leave other authors notes. I compare it to visual studios because authors have the ability to drag and drop to modify pages. Authors have a lot of freedom potential for settings, obviously depending on permissions. Their tag manager is also a great asset to our architects.

Recommendations to other buyers: We use this software by relying a lot on governance with authors. Make sure you have trustworthy authors or admins which should already be a given.

Capterra loader

Adobe, excellent tool

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

What I like most about this app is its easy and dynamic way of interpreting and presenting excel and word formats and files. I work in the commercial area and submit quotes in Adobe is the easiest and most correct.

Cons:

What I sometimes do not like is that you can not copy texts that come in the Adobe format to paste it somewhere else but in general terms it is a very useful application

Overall:

Adobe I use it a lot to present quotes, make official letters to important clients and avoid modifications that were not originally made by me.

AEM isn't easy but it's a workhorse

Sep 17, 2015
5/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Comments: When we decided that we needed to redesign our college's websites (over 100 of them), we looked for a tool that was robust and versatile, and one that had recommendations from others in higher ed. We found Adobe's Experience Manager (Called CQ5 back then). And although it's been a bumpy road, we are starting on our third large redesign with no regrets.

Pros: Whatever you want to do, AEM will let you do it. Customization is key, and the ability to create multiple sites with one product is a bonus. There are tools to help you get started, and the ability to create a template where our authors can just enter content without worrying about format is a blessing.

Cons: AEM is not an easy program to install or to administer, not if you are going to go beyond an all-in-one server. The configurations are headache inducing, and the documentation isn't always current. Sometimes it behaves in inexplicable ways until you get your hands into its guts to look at the underlying configuration - then it becomes fairly simple to diagnose. But finding experts who are doing what you are with the software (my favorite way to solve an issue) can be difficult.

Useful Content management system

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Very user friendly with the WYSIWYG interface and easy to learn components and templates. Regular workers can author their own content.

Cons: With most content management systems they each have their own nuances. Things can arise depending on what browser youre using, how your components were made, what kind of network restrictions your company has. All things to consider when setting up this application.

Pretty solid not when it works; smaller additions would make it a more solid program

Jul 12, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is pretty easy to pick up with the text component and image one, even for clients who aren't tech savvy.

Cons: The touch UI interface with versions 6.1 and above feels rather underwhelming. Because I can do much more in the classic interface, it provides little motivation to "play" with the touch interface. Also, cannot see doing much development on the touch UI side.

Second, there are a lot of little things Adobe can do that will greatly improved the user experience of this product. First, add a simple spell check the various text editors and allow users to expand the size of the edit dialogue box even selecting assests and pages. Additionally, adding the name of the components when hovering over the component in editing mode in authoring. I know people have requested this.

The latest version cloud version also seems a little unstable. Seems to have connectivity issues from time to time.

Overall: Once set up, it is fairly easy to pick up, especially if you have worked with other CMS products.

One of the best content management systems

Oct 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A Sophisticated tool that is easy and quick to develop and addresses digital marketing needs, super easy to use for a marketer.

Cons: Adobe docs do not provide comprehensive development help. Learning is more community driven than authenticated by Adobe

Good content management system

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Adobe Experience Manager makes it easier to organize and manage the data needed as per the company's needs. It has a hassle free set up and it's overall a stable tool.

Cons: A bit pricey, but totally worth every penny.

Adobe Aem Review

Dec 05, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configuration based

Java based

OSGi services

Extensible components

Salable

Use either MongoDB or tarMk

Cons: Steep learning curve

Preliminary knowledge of Java is required

Oob components are poorly designed

Overall: Overall I would say king of CMS in the market now. Hard to understand and implement. You have to go by convention then and then you will get desired results.

Best CMS tool

Oct 27, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Best CMS tool in the current market

Cons: Maintenance like compaction reindexing and purging needs to be more automated,

Overall: The tool is pretty impressive .Adobe customer support is good.Stuff like compaction , reindexing , purging can be more automated rather than running them frequently.We spend lot of time on these maintenance activities which include author downtime

Recommendations to other buyers: adobe Support is really appreciatable

Reliable enterprise content management

Mar 31, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility that we get with AEM is great. The types of template and pages options that we get provide us with great features to be able to build custom content and pages well.

Cons: The learning curve of AEM can be a little overwhelming due to the myriad of options that it provides.

Working within AEM allowed for fast and effective publishing

Dec 06, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I used this tool on a daily basis at my last job for 2 and a half years. The templating options allowed our company to work within a standard set of page layouts that helped streamline the page builds and keep the site w/in brand standards.

Cons: From time to time some of the page templates seemed to be a bit buggy and not perform normal functionalities.

Overall: So much of the website could be updated with new content in a timely manor with a relatively small team managing the builds.

Capterra loader

The Cadillac of content management systems

Dec 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There is virtually nothing Adobe Experience Manager (AEM) can't do, if you're willing to put a little time into development.

Cons: The learning curve is steep and it's not always easy to find comprehensive self-help resources for the platform online.

Overall: My company does consulting and custom deployments of AEM for our clients, and they all love how easy it is for them to publish and maintain their site's content using the components we build for them.

Expensive choice for a CMS, but integrates with other Adobe tools

Aug 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Its integration with other Adobe tools is probably the main reason to choose AEM.

Cons: The CMS I was using previously was a little more intuitive and less restrictive in some areas.

Overall: Our move to AEM was mandated, but at least it has given us a chance to start afresh and apply some newer thinking and adopt some more modern best practices. That's definitely a plus for us.

This is our content platform and it is robust

Feb 28, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use this as a single source of truth for all our content. It houses a lot of content that can be pushed to different sources.

Cons: I don't like the functionality we have set up. There are constraints on what we're able to do with certain pages. That can lead to a lot of busy work and cleanup for users.

I am amazed

Nov 06, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most is that it make it easier to organize, adapt, and distribute rich media and experiences across the customer journey.

Cons: Sometimes the wait time by each screen until I reach the app I need disencourages me a bit.

Happy Customer

Oct 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: best cms tool ever

Cons: Author compaction needed every two weeks for our system and re indexing process needs to be fixed.

Overall: Using AEM from 2 years and its pretty good CMS tool.customer service is really great and they are pretty quick and knowledgeable.

i have also attended the adobe training which is also good to have.

their materials are good.

Recommendations to other buyers: not really :)

Best of breed CMS solution

Jan 04, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fantastic CMS solution, which is the best I have seen for content authoring/management. Fantastic array of features and functionality.

Cons: Difficult to integrate with other platforms. Expensive solution, as best of breed - but clear leader in the market

Capterra loader

Dynamic Platform

Jan 11, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Adobe Experience Manager Mobile for sales enablement and to publish marketing materials. It's a very dynamic product that allows us to reach our customers in all major platforms and gather data on usage. Because we also use it for sales enablement, we can also get insight into what marketing materials our sales force finds useful.

Cons: It takes quite a bit of maintenance if you don't have the IT department to back you up. I'm also sure that many of the features are underutilized from a lack of technical knowledge.

I use it to manage content for websites and different devices.

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I can see my assets for website management and potential user devices, which makes me able to manage how people interact with my business.

Cons: There are a lot of aspects to the app, and a lot of data that can be managed, so it can be overwhelming if you don't take the time and care to organize everything very carefully.

Capterra loader

Adobe Experience Manager

Nov 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features of the Adobe Experience Manager is what sets them apart from the competition! Although fit more for the enterprise level, it offers much more than competitors can.

Cons: Price point is high, however extremely worth the price if it fits in the budget.

Overall: Adobe Experience Manager let us put some of our past concerns past us. We no longer have security issues like we had experienced in the past.

Capterra loader

Ultimate way to organize media

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This thing is powerful and can handle so many things I can't list them all. If you use Adobe software and have lots of files, you owe it to yourself to check AEM out and how it can help your company.

Cons: Because it can do everything under the sun, it's hard to navigate and difficult to see all of it's functions. The support contract is almost as much as the software

Capterra loader

The Most Expensive Wonderful Thing (you probably don't need)

Nov 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It is so incredibly easy to use and really is a wonderful compliment to the Adobe suite of products.

Cons: It was like a gold and diamond encrusted shoehorn and we felt like we were paying it in spades. The cost of this product was astronomical and the utility of these services is progressively outweighed by the continued imposition of data privacy and protection standards.

While the price is a very distracting drawback, there are other issues which make this service somewhat overrated and otherwise biased by it's ease of use

Overall: We wanted to personalize landing pages, nice and simple. As we continued to optimize, we determined that we we're better off building our own react.js library and leveraging Adobe Target for an even better experience at a fraction of the cost.

Clumsy and bulky

Nov 27, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: it has basic functionality to store, tag and share creative assets with internal and external team members

Cons: Not a user-friendly design. For example, search results load in portions, you never know if that's all or you need to scroll down more, hold, release, wait. Not intuitive at all.

Comprehensive content management solution for our websites, mobile apps and forms.

May 31, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Since my team is in different countries, this system allows multiple contributors to access and manage the content simultaneously.

Cons: Difficult at the beginning if you have no knowledge, you'll often have to figure out on your own and spend hours learning something. And also it can be a bit pricey for some small companies.

Easy to figure out. Interface was a little buggy and finicky.

Mar 13, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Cool all in one resource to find software. I would use it.

Cons: Buggy. Sometimes too many options without descriptions.

Capterra loader

AEM is so helpful

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love using this tool to create all of our website updates. It's so simple, almost anyone can learn to use it.

Cons: Sometimes when I activate changes to my account, it takes several attempts to get the new text/images to appear on our live site. The DAM usually takes a long time to load, too.

AEM - Not for the Faint-Hearted.

Jan 22, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Not much to like about AEM. Only benefit is that once you get used to using it, it doesn't change.

Cons: Not intuitive, difficult to use, very clunky.

Capterra loader

Great tool for Marketers.

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate and arrange all my product listings. Great tool when we have to handle multiple web interfaces.

Overall: I feel it is a great tool every marketer should master. Really helps in my daily life.

Helps to keep track of your web based marketing initiatives. Can be cumbersome and awesome

May 13, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The are no other programs like this that can manage so many features and aspects of our web based initiatives. The list goes on and on.

Cons: There are some peoples who will definitely be intimidate by the shear depth and breadth of the software. I suggest getting youtube fired up.

Capterra loader

Until now it has been little experience, but satisfactory

Apr 30, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We enjoy a very good web content management for digital experiences of combined channels, providing an environment with technical assistance for editing, composition of pages from a library of web components and search engine optimization controls

Cons: A basic AEM package license must be purchased separately for each functionality and does not include licenses for users, who must have a separate license for each product

Overall: Combination of several web channels

Used video and pdf softwares of Adobe

Apr 11, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: What I like most about this software was that you could make fillable forms very quick and easy. It also has lot's of features for video editing and photo editing as well.

Cons: What I did not like about this software is that it is not very easy to use as a beginner. If you go to use this software you definately will come across something that you do not know how to use and will have to look up lot's of youtube tutorials on how to use it.

Takes time to master

Jan 28, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: AEM sets the bar high when it comes to functionality and data collection.

Cons: It's very expensive and it still takes a high level of technical skill to master.

Excellent software, with a learning curve.

Mar 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Great use for business -Accessible if familiar with adobe - Excellent service for anyone opening up a business

Cons: There's a pretty steep learning curve to the software if not familiar with it, but can be learned with some research.

Being in charge of administering AEM can be a full time job

Feb 13, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The customer is pleased with the results when using it.

Cons: The CRX repository can sometimes be a menace. I think there are a lot of aspects that can be improved.

Overall: I was in charge of administering a few AEM instances for 18 months and my job got better after I moved to a different project.

On Par for Adobe, It's Great

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is like the rest of the adobe suite of products, built very sound and for marketers.

Cons: Hard to adjust when you need to make changes.

Audience Manager Review

Nov 03, 2016
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Easy to use and extremely useful for audience building and segmentation and integrating with other tools to use across various channels

Capterra loader

web builder

Jan 08, 2019
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: it helped out in the steps involved to creating a website for my company

Cons: its not very user friendly. Had trouble getting started

Comprehensive CMS Solution

Nov 14, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well...it just about covers all the bases as far as a CMS solution goes. It is the FULL package for content management

Cons: It's a bit intimidating at first. There are a LOT of features and it can be hard to know where to start. It takes time, but well worth the investment.

Overall: Excellent CMS solution

Powerful and highly reliable tool

Jan 22, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use is one of the best features. Very easy process of connecting with customers. Extremely powerful content management system

Cons: I just started using the software and have yet to find something that I do not like

Overall: simple to use and fast integration of third party vendors

Feb 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Jul 30, 2015
2/5
Overall

1 / 5
Ease of Use

3 / 5
Customer Support

2 / 5
Value for Money

May 26, 2018
4/5
Overall