# Adobe Experience Manager Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Adobe Experience Manager Software - reviews, pricing plans, popular comparisons to other Content Management products and more.

Source: https://www.capterra.com/p/142300/Adobe-Experience-Manager

---

# 

 Adobe Experience Manager Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 1, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Adobe Experience Manager

## What is Adobe Experience Manager?

Adobe Experience Manager Sites is an AI-powered, flexible content management system that empowers brands to rapidly create, manage, and deliver high-impact experiences across channels including web, mobile, and apps. With a comprehensive suite of capabilities, Adobe Experience Manager enables marketers and developers to quickly create and publish engaging experiences at scale. User-friendly authoring, advanced generative AI, flexible developer resources, and modular content make it easier for teams to deliver experiences across all channels, faster. Built-in experimentation features, a performance-first architecture, and AI-powered insights from Adobe Experience Manager Sites Optimizer allow teams to continually refine experiences, ensuring speedy launches, increased traffic, and higher content engagement.

## What is Adobe Experience Manager used for?

[Content Management](https://www.capterra.com/content-management-software/)[Document Management](https://www.capterra.com/document-management-software/)[Digital Asset Management](https://www.capterra.com/digital-asset-management-software/)

Overall rating

Based on 144 user reviews

Reviews sentiment

Positive

90%

Neutral

8%

Negative

3%

Starting price

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Adobe Experience Manager alternatives

Highest Rated

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[4.8 (28,459)](https://www.capterra.com/p/161425/Drive/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/161425/Drive/)

[4.6 (5,944)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (9,308)](https://www.capterra.com/p/121506/Docusign/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/142300/Adobe-Experience-Manager/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Search/Filter

4.1 (24)

62.50% of 24 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

Document Management

4.5 (23)

73.91% of 23 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Document Storage

4.4 (23)

78.26% of 23 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

Customizable Templates

4.5 (20)

75.00% of 20 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Content Management

4.1 (19)

100.00% of 19 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Full Text Search

4.4 (16)

81.25% of 16 reviewers that rated this feature as important or highly important

Search for specific words or phrases within a document or database

Adobe Experience Manager 115 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Revoke access to files even after their delivery to end users

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Organize assets into folders and subfolders or tag assets based on a custom file hierarchy

Collection of all assets in the system

Manage assets throughout their lifecycle to optimize profit

Share access to files and assets with individuals

A record of all activities within the system, including user access, changes made, etc.

Create and automatically send premade copy in response to customer messages

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Group campaigns by project, client, or campaign for better management.

Integration with content management software

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Distributing content through various platforms or channels

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Facilitates online authoring and publishing of the content

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Prevent unauthorized copying, downloading, or printing of protected files

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Import, collect, and capture data from multiple sources

Import and export data to and from software applications

Separate front and back end platforms to make coding changes without affecting user experience

Manage the processes involved when making the application ready for use

Collaborate on creating a product by sharing and adjusting designs through a shared portal

Manage digital assets

Scan, move or upload electronic files within the software's repository

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Send automated marketing emails based on user actions over a predetermined period

Digital forms that are shared and accessed online

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Convert files to a different format

Create, save, and store files

Move files across different systems or networks

Find & retrieve relevant data or documents

Adds a customizable form to the landing page, usually for the purposes of lead generation

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Use AI to generate content in the form of text, images, videos, etc.

Edit, touch up, and convert images for publishing

Store and manage images

Compile and organize data into specific metrics

Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info.

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Collection of images, videos and other digital content that can be used

Collect and maintain structured information that describes data or content

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Ability of websites, web applications, or mobile applications to function without an active internet connection

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Preview and make real-time changes in the web content

Analyze and gain insights into data in real-time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Web design that automatically adjusts to look good on different screen sizes

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Optimize and manage the search engine optimization efforts for a website or digital content

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Edit text as needed

Addition of necessary external data, applications, tools, or features

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Store and manage online video content

Supports various video file formats

Use visual elements such as pre-built blocks and/or shapes to assemble a model or design

Add a digital mark to show ownership of an image, video, document, etc.

Web form that allows users to enter data that is sent and processed for different reasons

Track and analyze information regarding website visitors

Built-in website builder or integration with third-party site

Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.3 (138)

4.3

Based on 138 reviews

## Pricing

Value for money

3.9 (109)

### Starting price

Free trial  
available

[View all Pricing Plans](https://www.capterra.com/p/142300/Adobe-Experience-Manager/pricing/)

Value for money

3.9 (109)

3.9

Based on 109 reviews

## Integrations

[

Adobe Creative Cloud](https://www.capterra.com/p/48969/Adobe-Creative-Cloud/)[

Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/)[

YouTube](https://www.capterra.com/p/237905/YouTube/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[

Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (109)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (109)

4.1

Based on 109 reviews

## User reviews

Overall rating

4.3

Based on 144 reviews

Filter by rating

5(69)

4(60)

3(11)

2(4)

1(0)

Mentioned topic

Sorted by most recent

Manisha M.

Senior Analyst

Computer Software

### "The "Ferrari" of Enterprise CMS: Unmatched Power for Those Who Can Afford the Pit Crew."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 16, 2026

My overall experience with Adobe Experience Manager (AEM) is that it is the ultimate "power tool"—it is incredibly robust and capable of handling global-scale digital ecosystems, but it requires a massive amount of training and resources to operate effectively.

Pros

Powerful Digital Asset Management (DAM): The AI-driven tagging (Adobe Sensei) makes organizing thousands of images and videos effortless. It automatically handles cropping and formatting for different screen sizes, which is a massive time-saver for designers. Multi-Site Management: If you manage a global brand with 50 different regional websites, AEM’s "Live Copy" feature is a game-changer. You can update a master page once and push those changes to all localized versions while keeping regional specificities intact. Drag-and-Drop Authoring: Once developers build the initial components, non-technical marketing teams love the "Universal Editor." It allows them to build complex landing pages using simple drag-and-drop blocks without writing a single line of code. Scalability & Reliability: Since moving to a Cloud Service model, users like that they no longer have to worry about manual upgrades or server downtime during high-traffic events (like Black Friday).

Cons

Prohibitive Cost: Between high licensing fees and the necessity of hiring expensive AEM-certified developers, the Total Cost of Ownership is often too high for any company below the Fortune 500 level. "Clunky" User Interface: Despite recent updates, many users find the administrative backend unintuitive and slow. Simple actions often require navigating through multiple layers of menus, which can be overwhelming for new users. Heavy Developer Dependency: Marketers often feel "handcuffed" because they cannot make significant structural changes to the site without a developer. If a component wasn't pre-built exactly as needed, you’re stuck waiting for a sprint cycle to finish. Lengthy Implementation: Setting up AEM correctly can take six months to a year. It is a massive undertaking that requires significant infrastructure planning, which can delay time-to-market for new brands. Resource Intensive: The platform is "heavy." If not optimized perfectly by an expert, the authoring environment can lag, and site performance (like PageSpeed scores) can suffer due to the sheer amount of code being loaded.

Switched from

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

The switch from Microsoft SharePoint to Adobe Experience Manager (AEM) is typically a shift from an internal collaboration tool to a powerhouse for customer-facing digital marketing. While SharePoint is unbeatable for managing internal documents and team intranets, organizations move to AEM when their primary goal becomes delivering high-end, personalized brand experiences to external audiences.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner operator

Construction

### "Experience with expieriance"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 12, 2026

My experience with Adobe Experience Manager has been mixed. On one hand, the platform delivers powerful capabilities for managing complex digital experiences at scale. The content personalization features are particularly impressive, allowing for sophisticated targeting that can significantly improve engagement metrics. However, the implementation process was lengthy and resource-intensive. We faced challenges with customizing the platform to our specific needs, and the initial learning curve was steep for our team members. The cost is substantial, and we've had to carefully justify the ROI to stakeholders. For large enterprises with substantial budgets and complex digital experience requirements, AEM offers capabilities that are difficult to match in a single platform. But for smaller organizations or those with simpler needs, the cost and complexity may outweigh the benefits. The platform shines in its ability to deliver consistent experiences across multiple channels, but this comes at a premium price point that not all organizations can justify. After working with it for over a year, I can say it's a powerful tool when used to its full potential, but one that requires significant investment in both money and human resources to implement effectively.

Pros

Pros Security: Enterprise-grade security features are top-notch, with granular permission controls and robust compliance tools that make it suitable for industries with strict regulatory requirements. Content Marketing: The integrated content marketing capabilities are exceptional, allowing for seamless content creation, personalization, and optimization across multiple channels. Professional Use: The platform offers extensive customization options and scalability, making it ideal for large enterprises with complex digital experience needs. Website Creation: The drag-and-drop interface combined with powerful template system enables quick creation of sophisticated websites without extensive coding knowledge. Integration: Seamless integration with other Adobe products creates a cohesive ecosystem for digital marketers and content creators.

Cons

Cons Value for Money: Extremely expensive compared to many alternatives, making it inaccessible for small to medium businesses without substantial budgets. Customer Support: While technically knowledgeable, support can be slow to respond and often requires going through multiple tiers before reaching someone who can resolve complex issues. Learning Curve: The platform is complex and requires significant training to use effectively, leading to longer implementation times. Document Management: While functional, the document management features aren't as robust as dedicated document management systems and can feel somewhat clunky. Resource Intensive: Requires significant infrastructure resources and technical expertise to maintain optimal performance.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Oliver K.

Human Resources

Telecommunications

### "Challenging, yet full of potential."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 6, 2026

It has proven ideal for managing content at scale and maintaining a consistent brand experience; however, it requires an investment of time, money, and training to ensure the tool is utilized effectively and that all its features function to their full potential.

Pros

It allows me to manage digital content centrally and maintain consistency across all channels. I appreciate that I can easily create, edit, and publish web pages integrating Adobe resources like Photoshop or Analytics without ever leaving the ecosystem. Furthermore, its flexibility in customizing experiences based on user profiles is excellent, as it enables me to segment audiences and tailor content with great precision a capability that has significantly boosted the effectiveness of our campaigns. It also features a highly capable customer support team, well-equipped to handle any issue and provide efficient solutions.

Cons

It is a complex and resource-intensive platform, particularly during the initial stages. The learning curve was steep, and occasionally, minor updates arise that require specialized technical support, which can slow down our workflow.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KL

Kaleena L.

Sr. Communications Consultant

Insurance

### "Solid, mostly dependable software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 24, 2025

I enjoy using AEM and it’s a great solution to publish sometimes complicated information for a broad or targeted audience.

Pros

Adobe Experience Manager (AEM) allows me to easily input information in the backend so that we can publish internal information to a sales force. The different folder structures allow me to input very detailed content without it feeling cluttered.

Cons

Sometimes AEM freezes or takes a long time to move from screen to screen. Also, the publishing side and preview side don’t always match up, which is confusing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Lead - Digital Marketing and Consulting

Information Technology and Services

### "Best for enterprise content management needs."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

December 15, 2025

It's been good so far. They have minimal down time and have many features. If you are coming from Wordpress, you might needs a basic training to get going.

Pros

I still like the features that AED offers for the content creation, publishing and management needs. I can manage the assets for different channels from the same tool.

Cons

Customer support. It can take a while to reach the team depending on the region you are. They are helpful, but it's just that sometimes it takes time to get a resolution.

Switched from

[Oracle Business Process Management](https://www.capterra.com/p/156563/Oracle-BPM-Suite/)

Oracle BCC is an outdated product and difficult to work with. It is highly dependent on Firefox version and does not offer search features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RC

Regina C.

Credit Specialist

Accounting

### "A good editing tool for documents "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 14, 2025

The experience is good overall. It is an alternate tool used to edit documents.

Pros

It helps me manage documents as well as edit and sign. It's a good tool to use when you don't have a printer.

Cons

I don't like that it asks you to start a subscription in order to continue using on a personal basis

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

Kelly W.

Porter

Facilities Services

### "Adobe always saves the day"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 5, 2025

Pros

I love that I am able to personalize to my liking.

Cons

I do not have any cons about adobe experience manager.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

CTO

Mechanical or Industrial Engineering

### "A robust, flexible and easy to use CMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

May 4, 2025

Great Digital Asset Management tool that is robust, flexible and easy to use.

Pros

It is flexible for managing digital experiences across several channels. Very professional but ease of use. It is capable of to integrate with other platforms

Cons

The Digital Asset Management module is a little to complex for no engineering personnel. Also as it is designed for enterprise-level solution, it is costly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PM

paulo m.

Manager

Internet

### "work and results "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 3, 2025

it gave us a great capabilities to performance and a lot of options to integrate with others adobes apps

Pros

the experience was good it help us an easy way to use some tools fast at same time check our work

Cons

the least that we did not like was the we need to have kind of knowledge to use right

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ST

Stelios T.

Pharmacist

Hospital & Health Care

### "Works great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 24, 2025

Pros

Works well and helps me keep all adobe products managed well

Cons

Nothing stands out as it worked well for my needs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/142300/Adobe-Experience-Manager/reviews/)

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Popular comparisons

[Google Drive vs Adobe Experience Manager](https://www.capterra.com/compare/142300-161425/Adobe-Experience-Manager-vs-Drive)[Google Workspace vs Adobe Experience Manager](https://www.capterra.com/compare/142300-247901/Adobe-Experience-Manager-vs-Google-Workspace)[OneDrive vs Adobe Experience Manager](https://www.capterra.com/compare/142300-161304/Adobe-Experience-Manager-vs-OneDrive)[Microsoft 365 vs Adobe Experience Manager](https://www.capterra.com/compare/142300-227157/Adobe-Experience-Manager-vs-Microsoft-365)

[Microsoft SharePoint vs Adobe Experience Manager](https://www.capterra.com/compare/1167-142300/SharePoint-vs-Adobe-Experience-Manager)[Dropbox Business vs Adobe Experience Manager](https://www.capterra.com/compare/142300-143068/Adobe-Experience-Manager-vs-Dropbox-Business)[monday.com vs Adobe Experience Manager](https://www.capterra.com/compare/142300-147657/Adobe-Experience-Manager-vs-monday-com)[Docusign vs Adobe Experience Manager](https://www.capterra.com/compare/121506-142300/Docusign-vs-Adobe-Experience-Manager) 

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