ActiveDEMAND

ActiveDEMAND


4.5 / 5
44 reviews

Who Uses This Software?

ActiveDEMAND is a flexible, affordable marketing platform designed for Marketing Agencies and SBM marketers.


Average Ratings

44 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ActiveDEMAND
  • www.activedemand.com/
  • Founded 2012
  • Canada

About ActiveDEMAND

ActiveDEMAND is a flexible marketing platform for digital marketing agencies and marketers. ActiveDEMAND packages range from the full-featured call tracking application for the small business marketer to the powerful Marketing Agency Portal designed for digital marketing agencies with multi-client management needs. Engage and track prospects using the integrated, comprehensive call tracking module, do more with built-in email templates, landing pages and social media.


ActiveDEMAND Features

  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking
  • Analytics
  • Campaign Personalization
  • Customer Segmentation
  • Engagement Monitoring
  • Lead Nurturing
  • Lead Scoring
  • Progress Tracking
  • Prospecting Tools
  • Target Account Identification
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking
  • Access Control
  • Consent Management
  • Data Mapping
  • Incident Management
  • PIA / DPIA
  • Policy Management
  • Risk Management
  • Sensitive Data Identification
  • Business Card/Badge Scanning
  • Dashboard
  • Data Extraction
  • Data Verification
  • Form Builder
  • Gamification
  • Lead Distribution
  • Lead Enrichment
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Contact Discovery
  • Contact Import/Export
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Visitor Identification
  • A/B Testing
  • Campaign Management
  • Drip Campaigns
  • Lead Capture
  • Lead Notifications
  • Lead Scoring
  • Lead Segmentation
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • A/B Testing
  • Campaign Management
  • Channel Attribution
  • Customer Journey Mapping
  • Dashboard
  • Performance Metrics
  • Predictive Analytics
  • ROI Tracking
  • Social Media Metrics
  • Website Analytics
  • Attribution Modeling
  • Audience Segmentation
  • Conversion Tracking
  • Cross-Channel Attribution
  • Customer Journey Mapping
  • Multi-Touch Attribution
  • Predictive Analytics
  • ROI Tracking

ActiveDEMAND Reviews Recently Reviewed!


Active Demand applied to Industrial Marketing

Oct 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The main benefit to me/us is the ability to "know" what is going on at all times, in real time. We make a change we see the result, good or bad and can manage a process forward in real time. Lead nurturing is critical and fairly easy to set up.

The on-line support/chat function is good, but the people are GREAT. love getting real help from rel people.

Cons: Learning curve is challenging, as it some of the trickier back end functions

Overall: We just signed up for 5 years in a one year subscription model, so I would have to say we are all in.

Vendor Response

by ActiveDEMAND on October 31, 2018

Hi Gerry,
Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve. We just added the Personal Trainer to help ease the learning curve. On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform.
Thank you again for choosing ActiveDEMAND as your marketing automation software.

ActiveDEMAND allowed me very quickly to deploy my first email campaign delivering measurable results

Jun 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: The abilities of Active DEMAND appear to be only limited by my imagination or the courage of my Clients to use them. The process of Lead Nurturing with sophisticated logic and decision making, while I or my clients are sleeping is a huge labour saving feature. Automated reporting with my Agencies branding help me get credit where its due without ambiguity.

The ability to Copy/Clone campaigns, emails processes from one account to another is a hugh time saver when getting an account up and running.

Cons: Ther are several areas where the terms used are quite technical or ActiveDEMAND specific that could do with some contextual help on the screen to assist the newcomers to digital marketing. There a few key features, especially on the account, set up page that need to be right to deliver results. New users should book a Q&A Support session as soon as they sign up and I suggest AD labour several key points about the account set up.

Overall: The ability to set up and deploy professional-looking campaigns very quickly.

Vendor Response

by ActiveDEMAND on June 13, 2017

Hi Mark! Thank you for taking the time to review ActiveDEMAND. We really appreciate your insights and comments.

Outstanding features

Nov 07, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ActiveDemand incorporates all features you want in marketing automation: landing pages, forms, email, anonymous visitor tracking, integration with CRM, and custom workflows (in addition to all of the baseline marketing automation: lead scoring, contact tracking, etc.). It's very easy to implement on any website via JS or Wordpress plugin-- so you can work independently of the website if you don't have access to the backend (great option for marketing agencies). VERY competitive on pricing as well.

Cons: There is a little bit of a learning curve when starting out. But once you get a feel for where things are and how they operate in the platform, you'll have everything you want at your fingertips. Putting a little bit of time in learning the platform greatly pays off in the long run (and they have great support!).

Overall: It's a one-stop shop for all your marketing automation needs. I have not found any other platform that has all of the features that ActiveDemand does at the price they offer. It's a great option for marketers who want the full-range of marketing automation activities that are possible.

Vendor Response

by ActiveDEMAND on November 16, 2018

Hi Andy,
Thanks for taking a moment to review ActiveDEMAND. We appreciate all comments and feedback and we are happy you are getting value from the platform. We are always working to make the on-boarding experience easier and have added an in-platform assistant to walk you through tasks. And thanks for the shout out to our support team. We agree...they are fantastic.

We use this religiously

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Active Demand is some pretty great software for a lot of our clients. We consider it an important part of our analytics stack to help our customers understand and grow their business.

Cons: There are occasionally server-side issues that prevent the plugin from working, but the team is usually quick to remedy these. It's just a matter of keeping an eye on our sites.

Vendor Response

by ActiveDEMAND on November 16, 2018

Hi Adam,
Thanks for taking a moment to review ActiveDEMAND. We are happy you like our software and are using it for your customers to grow their businesses. Your comments are helping us build a better platform every day...so thanks again!

Exactly as much as we need

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The features are complete and easy to understand. There are good integrations and sufficient APIs to allow for custom integrations if we wished. Great support.

Cons: The UI is not super intuitive. There are a few features that are undocumented and were only uncovered upon asking support.

Overall: ActiveDemand allows us to seamlessly manage our social media and email campaigns.

Vendor Response

by ActiveDEMAND on November 16, 2018

Hi Jason,
Thanks for taking a moment to comment on ActiveDEMAND. Your feedback helps us improve our software. And we have been working on our UI and increasing our documentation for our features - and will continue to do so. Thanks again!

Very Happy

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've been using Active Demand for since it started and have been happy with the service and products they provide for my company.

Cons: I wish they would provide an accounting service that would let us bill/invoice and take auto payments.

Vendor Response

by ActiveDEMAND on November 01, 2018

Hi Thai,
Thank you for your positive comments! We appreciate all feedback and consider it when working towards future updates of our platform.
Thanks again!
The ActiveDEMAND Crew

Capterra loader

ActiveDEMAND - A hidden gem

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ActiveDEMAND is an incredibly flexible solution that can be used in a variety of applications. Their support is top notch and they will help you with anything.

Cons: The user interface is a bit clunky and slow. The templates are not designed in very modern fashion and require a lot of editing.

Overall: We needed a flexible solution for marketing automation that didn't break the bank. ActiveDEMAND was perfect. It was especially suited to integrate with our sales CRM (Pipedrive).

Vendor Response

by ActiveDEMAND on November 06, 2018

Hi Tim,
Thanks for taking the time to review ActiveDEMAND and for the positive comments. We appreciate the constructive criticism as well, regarding our platform and consider all feedback as we work to improve the software and our user's experience with it.
Thanks again!
The ActiveDEMAND Crew

Great automation tool

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ActiveDemand provides a lot of the digital tools for modern marketing. I love having everything in one place and pulling all the different report options to show ROI.

Cons: No system is a perfect solution, but the help portal and support teams are quick to help, diagnose and provide solutions so our marketing campaigns don't suffer.

Vendor Response

by ActiveDEMAND on November 12, 2018

Hi Katie,
Thank you for taking a moment to review ActiveDEMAND and for the positive comments. We appreciate all feedback and use it to constantly be improving.
Thanks again!
The Crew at ActiveDEMAND

Incredible Value

Sep 23, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was looking for something different, a competitive advantage for my agency. We are trying to be leading edge and I find Active Demand provides that to us. The features that Active Demand have has grown exponentially and their support is second to none. They really value their clients and work 24 hours to make sure they're happy. I highly recommend trying out the software and seeing how it can help grow your agency. Kevin

Capterra loader

Very well thought out

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: IT seems that you have an option for any possible feature you can think of.

Cons: At the time I was using the product I wish I had access to expert help to fully utilize every feathure effectively.

Overall: Overall it was a good experience and i've made several referrals. Its well thought out and they do a good job of staying in touch to make sure you are getting the most out of the product.

Vendor Response

by ActiveDEMAND on October 31, 2018

Hi Chris,
Thank you for taking a moment to review ActiveDEMAND. Your feedback is very helpful for us to continue to improve the platform and our users' experience.
Thank you again for choosing ActiveDEMAND as your marketing automation software.

Overpriced, Bare Bones Lead Automation Tool

Nov 02, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The potential is high for ActiveDemand. It presents itself as a total marketing solution. It offers phone tracking, automated email services, and white label customer interfaces.

Cons: The platform isn't customer friendly. The GUI is very clumsy and not intuitive. There aren't enough templates to really jumpstart a robust campaign. Customer support is slow to respond and lacks online support documentation to help. The cost is comparable to competing platforms that offer better interfaces, stronger customer support, and more templates.

Overall: We stopped using ActiveDEMAND after a year of frustration and futility. They are good people with an inferior product that lacks a strong customer experience for both the reseller and end user.

Vendor Response

by ActiveDEMAND on November 15, 2018

Thank you for giving your honest feedback. As it has been a while since you were an ActiveDEMAND client, you may be interested to know that we now have a full marketing stack. From appointment scheduling, drip campaigns, dynamic website content, popups and so much more. As well we now have a fully integrated in app personal trainer and support in several languages. You may want to consider re-introducing yourself to the platform

Positive surprise

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support team is always ready to help and usually they are very fast with it. It has been a positive surprise, that they also listen to users's needs and ideas and actually create alterations and new features based on those ideas.

Cons: Some of the videos are old and the software does not look the same now, so they are sometimes a bit confusing.

Overall: Overall I am happy with ActiveDemand. I have developed our digital and online marketing a lot with ActiveDemand.

Vendor Response

by ActiveDEMAND on November 16, 2018

Hi Eeva,
Thank you for taking time to review ActiveDEMAND. Your comments and feedback are always welcome and helpfu for us to improve your experience with the software. We have been working to update older videos and make them easier to understand. We've also added our in-product assistant to walk through tasks. Thank you again!

ActiveDemand is a Great Marketing Tool

Jun 12, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is a very powerful tool for us in our marketing effort. It's really easy to setup email campaigns and focus on our customer contacts and generating new leads. We've learned a lot from ActiveDemand about marketing and what our customers are looking for from our website.

Cons: Because it is such a robust package, there is a learning curve involved with it. The staff at ActiveDemand are quick to help and provide the tools we need. They are very patient and really easy to work with. There have been a lot of things we have wanted in the software that they submit to their development team to get done for us. It's really nice to see a company focusing on constantly improving their products.

Recommendations to other buyers: Make sure you have a good team together to evaluate a software package.

Using for almost a year - still learning

May 23, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use once you learn it. Good archiving system for saving items for future use. Superior support system. Chat support so helpful. Great that there's no contract period. Excellent value for the money.

Cons: Not easy to learn - needs better training materials - user manuals or resources. I don't seem to get what I need from the video tutorials. Needs better search capacity in resource area. Might be nice to start with a buddy-system for the first few emails. I like access to Sean but after awhile I feel I've asked too much. Maybe someone further down in the org would be able to answer my basic questions. Did that once and it worked great.

Overall: Saves me time with the ability to save portions of the email for future use. Excellent list management.

Vendor Response

by ActiveDEMAND on June 13, 2017

Hi Sue,

Thank you for your review of ActiveDEMAND. Your insight and comments are appreciated and feedback is always welcome. Thanks again!

Good product but lacking good UX

Oct 30, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The reports that you are able to generate to automatically send

Cons: The interface is not intuitive and UX is not great. It takes a long time to figure out how to do anything

Overall: Active Demand provides great value to our clients, however the interface is not intuitive and hard to use and set up.

Vendor Response

by ActiveDEMAND on November 01, 2018

Hello,
Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve. We just added the Personal Trainer to help ease the learning curve. On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform.
Thanks again for choosing ActiveDEMAND as your marketing automation platform.

Capterra loader

Highly integrated software for pipe drive CRM

Jul 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: What's great about this software is that it's linked directly to my current CRM system. It tracks emails and drip campaigns, it will track calls with a click the call feature and transcribe the conversation for documentation process. It identifies who is being prospected online as well as identifying prospects on the webpage how long and what pages of interest. This is a great sales tool for any organization looking to see what activity is really working for your company.

Cons: It's a lil tricky if your not technologically savvy and can be a bit pricy for a smaller organization.

Vendor Response

by ActiveDEMAND on October 31, 2018

Thanks for the feedback Brittany!

We are constantly improving the user experience of our software and your feedback is extremely helpful in that endeavor.

Thanks again for taking the time to leave a review!

I have 30+years of legal experience and now work in the field of coaching and self-improvement

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use for someone like me who is technologically challenged! I like how easy it is to create a landing page for an event sign up, etc.

Cons: What I like least is the Facebook posting. While I like the statistics I get using the software to post my Facebook posts, the post itself on Facebook does not always post correctly. Usually only posts a portion of the picture.

Overall: The benefits I like from this software is the email and list capabilities as well as the capability to easily build landing pages for campaigns and events.

Vendor Response

by ActiveDEMAND on June 13, 2017

Hi Beth! Thank you for your review of ActiveDEMAND. We appreciate your comments and insight. It is always helpful to get feedback. Thanks again!

Powerful prospecting solution

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tight integration with Pipedrive

Good configuratior for email-journeys.

Very reasonable entry-point to start with marketing automation and prospect tracking.

Cons: Comprehensive, to the extent that it can be somewhat difficult to navigate. But I have not used the SW enough yet to make this

Overall: We evaluated this against Hubspot, Salesforce Pardot and Autocampaign. The combination of ActiveDEMAND and Pipedrive was the only solution that gave us a reasonable entry point that allows our relatively small organisation grow into a solution, as opposed to blowing the entire marketing budget on a framework.

Technically, it looks to be on-par with Salesforce, although somewhat limited compared to HubSpot. The support is great, although a small challenge is that they are based in Canada and we in Europe. So there is no overlap in the working hours. They seem flexible enough for early-morning calls.

Overall, ActiveDEMAND was the product that allowed us to choose Pipedrive CRM over Salesforce and HubSpot.

Vendor Response

by ActiveDEMAND on November 15, 2018

Hi!
Thanks for taking a moment to review the ActiveDEMAND platform. We appreciate all feedback to help us to continue to improve the software and our users' experience with it.
Thanks again!
The Crew at ActiveDEMAND

Touch of PM and CRM

Oct 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You are able to follow up on potential sales and clients in one easy place.

Cons: I wish that it could integrate with contacts

Vendor Response

by ActiveDEMAND on November 01, 2018

Hi Sabrina,
Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve and take your comments into consideration for future updates.
The ActiveDEMAND Crew

Excellent product

Oct 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We used ActiveDEMAND for about a year and it helped us organize our email especially. We were using all sorts of different things before.

Capterra loader

Customer for 3 years

Oct 30, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Active Demand is a great tool and can do a lot, probobly even more than I know.

Cons: I find it hard to navigate the pages and set up the campaigns. When we had a full-time marketing person it made it eaier because they did it.

Vendor Response

by ActiveDEMAND on October 31, 2018

Hi Ryan,
Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve - and that includes usability. May I recommend our personal trainer tool for your difficulty setting up campaigns? On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform.
Thank you again for choosing ActiveDEMAND as your marketing automation software.

Solid for Call Tracking

Nov 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Call capabilities with lead forms are nice to receive.

Cons: Inconsistency with attribution. Many say Google whereas some should say Google/cpc (Google Ads).

Vendor Response

by ActiveDEMAND on November 19, 2018

Hi Jason,
Thanks for taking the time to review ActiveDEMAND. Your comments continue to help us improve. For your attribution issue, I urge you to contact our support team via chat or at support@activedemand.com. They will work through the issue and help fix the attribution errors.
Thanks again from the ActiveDEMAND team.

Challenging and fun!

May 23, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All of the functionality and the ability to build custom work-flows/campaigns. There are pre-built templates that have been very helpful and the support staff has been amazing.

Cons: There is a bit of a learning curve and some features are a little difficult to understand. Sometimes there seems to be a bit of a disconnect with the PipeDrive web hook.

Overall: Automated marketing. Saves a lot of time and we are able to keep in contact with our customers better.

Vendor Response

by ActiveDEMAND on June 13, 2017

Hi Jorgen,
Thank you for your review of ActiveDEMAND. Your insight and comments are appreciated. We are happy you are finding the platform fun. Feedback is always welcome.

Thanks again!

Helpful and simple

Oct 03, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The best part of this marketing platform has been the increased engagement with our customer base. We had no clue if we were winning with our own social media campaigns and this allowed us to get real data and metrics to better understand our reach!

Capterra loader

Love ActiveDemand for our medium sized business

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use and allows me to plan campaigns efficiently

Cons: I wish there was more drag and drop options and video compatibility

Overall: I love it! We changed email providers but came back because it is the best

Vendor Response

by ActiveDEMAND on November 14, 2018

Hi Danielle,

Thank you for the positive comments and taking the time to send them! We are thrilled to have you back with ActiveDEMAND. And we take your suggestions to heart as we continuously improve our software.

Thanks again!
The ActiveDEMAND team

Value for money

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good for an agency or a marketing consultancy - easy to delegate access etc.

Cons: Really not much I can say here apart from the fact when I started, they were new to the space and some of the features available now were not available in the past

Overall: Great support

Vendor Response

by ActiveDEMAND on November 13, 2018

Thank you for reviewing ActiveDEMAND. We appreciate all feedback to help us improve. And we also use that feedback to add most requested features.
Thanks again!
The ActiveDEMAND team.

Great data capture

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked Active Demand's ease of use and set-up.

Cons: There was some learning curve in the begining.

Overall: Great Experiece.

Vendor Response

by ActiveDEMAND on November 14, 2018

Hi Brian,

Thank you for taking the time to leave a review for ActiveDEMAND. We appreciate your comments and are happy you are happy with the platform. We will continue to improve our user experience with the help of your feedback.

Thanks again,
The ActiveDEMAND team

Has all the features I need but not very intuitive

May 23, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Automatic email system. Setting up emails ahead of time and knowing they will send with no problem. I also like that it integrates with pipedrive

Cons: How difficult it is to navigate. I feel like you have to be a coder to full know how to utilize this software. I also want to be able to see when someone receives and email (in pipedrive)

Vendor Response

by ActiveDEMAND on June 09, 2017

Thank you for your comments. All email activity is visible directly in Pipedrive. Email Open, Email Sent, Email link click, even Asset Download are default activities that are posted directly into Pipedrive

Senior graphic designer / marketing assistant

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The drip campaign is a great feature and easy to set up.

Cons: Wish the email editior would have more options.

Overall: Great will continue to use for our business.

Vendor Response

by ActiveDEMAND on November 12, 2018

Hi Stephanie,

Thank you for taking time to review ActiveDEMAND. We appreciate your comments and use the feedback to improve our software as we constantly update.
Thank you again!
The Crew from ActiveDEMAND

Decent product

Nov 06, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customization is great. The forum builder is decent for those looking for a wordpress plugin.

Cons: Email service goes down at times and has caused issues with send and forget emails never getting delivered. Price is high.

Vendor Response

by ActiveDEMAND on November 14, 2018

Hi Dan,

Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback about our product and will take your suggestions to help improve our software.

Thanks again!
The ActiveDEMAND team

Capterra loader

Great source of insight

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I primarely use ActiveDemand for call tracking. This is really useful to identify from witch paid campaign the calls are emerging from and to know where to put the marketing money.

Cons: It's a bit tricky to get around at first and to connect with Google Ads, you need to know how to code it.

Overall: Value for the price is great, I recommend this platform for call tracking!

Vendor Response

by ActiveDEMAND on November 16, 2018

Thanks for taking a moment to review Louis-Paul. Your feedback helps us improve our platform so your comments are appreciated. We are happy you are getting value from ActiveDEMAND call tracking. And as always, if you need help with any of our other features, our friendly support team is ready to help.

stunning software.

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is a flexible marketing platform helped my digital marketing to be managed easily. The brand management, website tracking, web forms and ecommerce integration are just an amazing features that made digital business great.

Cons: Set up the page is not easy. It takes time to get to use to this program. Navigating in this software can be a hustle a little bit.

Incredibly Powerful - Incredible Customer Service

Jul 31, 2015
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They're a younger company and so hungry to help their clients. They don't say no - instead, they find ways to help their clients achieve their objectives.

Cons: Learning process is a bit steep as I'm not a specialist in database programming, but once you get the hang of it, it's powerful.

Recommendations to other buyers: Evaluate the support you get with the software. Too many companies offer little to no support and with ActiveDemand, it is literally the EXACT OPPOSITE.

Active Demand Review

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Detail oriented for applicable customer services and sales

Cons: I did not experience an easy transition of software usage at the beginning of membership. It was a little difficult to decipher some of the features without direction.

Overall: After proper explanation of most of the features, I readily use my Active Demand alerts for sales leads, service, and marketing.

Vendor Response

by ActiveDEMAND on November 15, 2018

Hi,
Thanks for taking the time to review ActiveDEMAND. We appreciate your feedback and have been working hard to improve the onboarding experience to make the transition smoother. Your comments help us do that so again, thanks!

The ActiveDEMAND crew.

Incredibly Powerful - Incredible Customer Service

Jul 31, 2015
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They're a younger company and so hungry to help their clients. They don't say no - instead, they find ways to help their clients achieve their objectives.

Cons: Learning process is a bit steep as I'm not a specialist in database programming, but once you get the hang of it, it's powerful.

Recommendations to other buyers: Evaluate the support you get with the software. Too many companies offer little to no support and with ActiveDemand, it is literally the EXACT OPPOSITE.

Great for tracking campaigns

Mar 31, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: This product is great for mass mailouts and webinars. Being able to quantify the effectiveness of a campaign is a real plus. The tracking of pages viewed on my website is also excellent.

It runs slow and its useability is inefficient and time consuming.

Customer service and response time is excellent. I don't think these guys ever sleep.

Vendor Response

by ActiveDEMAND on April 13, 2015

We just added a bunch more server horsepower to ActiveDEMAND to improve response times. The platform is extra fast now. Try it out!

ActiveDemand - Great tool once you learn it

Oct 31, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once it is set-up, it syncs and integrates nicely with your website and social media, making it easier to manage/control how and when you are communicating with your audience.

Cons: Steep learning curve. If you are not it the tool all the time, it is difficult to pick-up and remeber where to go to do everything.

Vendor Response

by ActiveDEMAND on November 01, 2018

Hello!
Thank you for taking a moment to review ActiveDEMAND. We appreciate all feedback to help us constantly improve. We just added the Personal Trainer to help ease the learning curve. On the right side of the platform window there is a tab that says, 'Show Me How'. With this tool, it will walk you through each step of a task. It also has links to how-to videos and support articles, without having to leave the platform.
Thanks again for your comments.
The ActiveDEMAND Crew

Disapointing

Nov 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The promise of the items described online and in discussion

Cons: The delivery of items promised and shown

Overall: Had a discussion where a lot was promised. In the actual delivery there was actually no real content or working items

Vendor Response

by ActiveDEMAND on November 13, 2018

Hi Kon, Thank you for your honest feedback. We understand that there is a mis-alignment between what your goals are and what our company can provide. We provide tools to marketers; we unfortunately do not provide marketers to use the tools for our clients. We are happy to introduce you to one of many marketing agencies that help companies like yours succeed with technology like ours.

Continually improving

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They have continuously improved the software over time as the marketing best practices have changed.

Cons: Would like to see pricing on the website.

Vendor Response

by ActiveDEMAND on October 31, 2018

Hi Eric,
Thank you for taking a moment to review ActiveDEMAND. We are always seeking way to improve our users experience so your feedback is definitely helpful.

Our pricing page can be found here: https://www.activedemand.com/pricing/
and our helpful support staff is always ready to answer any questions you may have!

Thank you again from the crew at ActiveDEMAND.

Great software for contact list management, marketing and email tracking

Mar 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've been using ActiveDemand for over a year and have been very pleased with the results. It was easy to import our existing contacts into the database and build email campaigns targeted to our specific needs. The staff excels at customer service, guiding us through any questions we have and responding to our needs within a very short time period.

All in one marketing automation great for small business

Apr 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: ActiveDEMAND has all the tools a small business needs to manage their online marketing. We used to use one tool for email marketing, another for social media, yet another for landing pages and more. With ActiveDEMAND, everything is in one spot and integrated. We can easily see what marketing campaigns are working and what needs to be adjusted.

Really difficult to use.

May 31, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: It is reliable. When I set something to execute, I am confident that it will execute as planned.

Cons: Almost everything. I find the experience to be almost universally annoying and very disjointed.

Vendor Response

by ActiveDEMAND on June 13, 2017

Hi Lyz,

Thank you for taking the time to post your review of ActiveDEMAND. Comments and insight to the platform are always welcome and helpful. Thanks again!

A good integration for a small business.

Mar 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We used this software for Call Tracking and general marketing analysis. Overall the software proved very useful.

Cons: While excellent, this software is geared towards small businesses, and thus should not be used by large Ecommerce companies.

Sep 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely