PracticePanther Legal Software

5 / 5 174 reviews

Who Uses This Software?

Thousands of solo practitioners, virtual, small, & medium sized firms worldwide who don't want to sit through hours of videos and webinars. Surprisingly simple billing software for the modern lawyer.


Average Ratings

174 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Pricing Details
    Only $49/month/user billed annually (or $59 month to month).
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PracticePanther Legal Software
  • www.practicepanther.com
  • United States

About PracticePanther Legal Software

Join the HIGHEST RATED legal billing software on Capterra! See why thousands of law firms in over 35 countries use PracticePanther to track time, bill clients, and get paid faster. Send white-labeled invoices with your logo and get alerted when your invoice is viewed. Automate your firm with automatic payment reminders to your clients. Get paid faster with a FREE LawPay account to accept credit cards. Try it yourself - it's simple, user-friendly and intuitive. No credit card needed.


PracticePanther Legal Software Features

  • Account Tracking
  • Calendar Management
  • Case Management
  • Client Statements
  • Document Management
  • Expense Tracking
  • Retainer Billing
  • Time Tracking

PracticePanther Legal Software Reviews Recently Reviewed!


Easy to start. Easy to use.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Helpful training videos. Schedule unlimited appointments for more in depth or specialized training. The Team listens to users to make improvements.

Overall: Ease of use. Use on your phone or computer. Accessible anywhere, anytime.

Capterra-loader

We are just going live and are very pleased with the features and support so far.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user friendly, and our staff loves the friendliness and responsiveness of the support team at Practice Panther.

Cons: The invoices do not automatically include a refresh of the client trust account on the invoices. Also, any repeating events in the calendar do not distinguish between the same day of the month versus the same date of the month.

Practice Panther allows us to organize most of our firm's functions in one place.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to handle most aspects of a client matter in one centralized location has proven to be the most efficient part of using Practice Panther. Our favorite sub-feature is the workflow organization, which allows us to map out future tasks and events in a matter. This provides an useful map of the case, and helps organize our work.

Cons: Some of the software integrations can take time to set up; better defaults would be helpful. Some of these software integrations only work for specific third-party software, which may be an issue for firms with an established software suite.

Capterra-loader

Best and easiest out there

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use - I have tried a handful of products over the past year trying to find one that was reasonably priced, easy to use and set-up, had support in case I had issues, and hit all or most of the marks for what I needed in a practice management software. Practice Panther is so easy to learn, I was up and running within MINUTES. I kid you not - MINUTES. Sure I am still learning parts of it, but overall, for the past month plus I have used it every day and have NO complaints. It is so intuitive and easy to use, I kick myself for not trying it sooner.

Cons: A few tweaks would make it perfect - just a few personal preferences, maybe not applicable to everyone. The great part of this "con" is Practice Panther listens and when I ask for a feature, they seriously consider adding it, or changing something to make it even easier to use.

Overall: It's now a whiz to keep track of my calendar everywhere and bill for stuff I used to simply miss.

Practice Panther is always quick to respond to any questions we have!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They offer multiple integrations with other programs/software, etc.
The customer service is great.
It is user friendly and easy to navigate through the software.

Excellent experience

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the staff at PP has my back at all times and has been available to answer all my questions. I also like that the system is very easy to use.

Cons: I really haven't found very much I don't like except printing invoices and to be honest, I think that is more me than PP.

ALL YOUR FILED DELETED AND UNAVAILABLE CUSTOMER SERVICE TEAM

Jan 28, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: WARNING: ALL YOUR FILES CAN BE DELETED THANKS TO A GLITCH APP DOESN'T WARN USERS ABOUT!!!!!!!!!!! Like most users, I linked my Practice Panther Account to Box and my Outlook Inbox. What they failed to tell me is that if you customize your own folders within Box Desktop / Box Sync or within Outlook, Practice Panther will eventually clear all the folders and files as unrecognized because they weren't created as folders on Practice Panther. And the customer support is absolutely awful! They use email customer support by default, which essentially ends up being a tech guy sending you a link to one of their how to do it yourself pages. When something is going wrong I don't want a link. I want someone to remote into my computer and just fix it. HORRIBLE. DO NOT WASTE YOUR MONEY ON THIS SOFTWARE. IF THEY AREN'T PROTECTING IMPORTANT CLIENT FILES AND RESPONSE TO IMMEDIATE NEEDS OF THEIR USERS THEN THEN DON'T UNDERSTAND THE MARKET AND WHAT LAWYERS NEED.

Vendor Response

by PracticePanther Legal Software on February 16, 2018

Hi! Your info on this review is anonymous so we don't know who you are. If you see this, please contact us asap. There is a very simple one click solution to your missing folders that are actually just hidden. We are happy to remote into your computer or call you anytime. Thank you so much for reaching out, we hope to hear from you soon.

TOP NOTCH CUSTOMER SERVICE AND THEY CAN ADAPT TO MEET YOUR NEEDS!

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer service reps are always available (through the website/app!) and are extremely flexible as far as meeting individual requests. The software overall is very intuitive and once the basic information is inputted, training other attorneys and staff is easy. The PracticePanther reps even offered to help with training and do individualized training as necessary! The iphone app is simple yet you can do everything on it you need to - right from court. I never have to worry about missing court dates or even reminders to review certain files or specific documents because in less than a minute I can have a task set, reminders set, and it will popup as I set it. The calendar syncs with Google Calendar and they imported all of our client contacts from Quickbooks Online, saving us many hours of data entry. We are getting into the more advanced functions like templates, workflows, and other automation and that's really where the software shines. You create the custom fields, you choose what information is important for every matter, and you can add-on as you are creating matters. The flexibility and ease of access to everything - including client files from DropBox, which can mirror any network - is unrivaled. Really happy we went with PracticePanther. The amount of time saved having customer care/customer service always available is invaluable. Highly recommended for law firms of all sizes.

Cons: Still working on getting the office transitioned from a paper filing and calendaring system to online. So the one suggestion I would have is to maybe have an app for the calendar that is independent from the phone app - similar to google calendar. Also, there should be a way to turn the default settings to "Do not email assignees" when a workflow is applied. But that's a tiny suggestion. Overall no major complaints.

Very good product; helps me organize my cases and bill

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very good at what it does. Very good with calendars, client integration, time billing and accepting/managing funds.

Cons: Would like it to do document timelines and more review capabilities, and do Bates numbering and send docs for e-signature without going through a third party

intuitive, reliable

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is in one place, creating cohesion in our office. Software is intuitive and has options to create your own categories.

Cons: It's a process to initially get set up if you have a lot of cases underway. Adding clients, adjusters, opposing counsel, etc. can become time consuming.

Practice Panther brought my firm and my work into the 21st century.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: I think the inclusion of a dashboard on the opening page is brilliant. It's a constant reminder of where I am in terms of billing, invoicing, collections, and cash flow.

Pros: Ease of use (especially for invoice generation), integration of all work and office functions, and availability across all of my devices.

Cons: Based on my limited experience so far, I'm not sure I like (maybe because I do not understand) that matter and contact numbering and how or why those assignments are made or need to be input manually.

This program is straightforward and keeps us organized.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is great and my questions are always answered thoroughly. Suggestions from customers are taken and updates are continually being rolled out.

Great program for Law Firms

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of bringing all our client files and billing into one program. The Support staff has been amazing and very attentive to our requests.

Cons: We really dont have any Cons on the program, we are not your typical law firm so the program and support staff has been amazing for us.

I wish there were more stars for Customer Support!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very simple to use and make changes to adapt to your firm's needs. It has all the features we were looking for plus some we didn't even know we needed!

Overall: All the benefits, The program was spectacular, but the Customer Support was pretty much the most amazing I've ever seen.

Capterra-loader

Support team is always very responsive.

Jan 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how easy it is to use. The training assisted me in learning to use the software, but it really is very easy to learn to use each of the features.

Cons: The app does not allow the use of multiple timers at once. Because I may move from one matter to the next while on the go, the multiple timer option is very necessary.

Overall: Auto-generated invoices, more time to focus on case preparation.

Vendor Response

by PracticePanther Legal Software on January 22, 2018

Hi Paris, I'm happy to let you know that we've just added the ability for multiple timers! On the right sidebar, you can now click the play button to start the timer, then you will see a new button appear on top that says "START ANOTHER TIMER". Enjoy!

Exceptional Customer Service

Jan 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User interface is very friendly. easy to navigate and be productive. Lots of instructional videos to help you navigate the program. Overall easy to integrate with whatever calendar/email/storage programs you're using.

They Make It Easy!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Prior to Practice Panther, I was unable to find a system that could help me communicate with my clients effectively, and keep record of all of my general firm accounting. After I signed up to Practice Panther, I was amazed at how it organized my files and the flexibility it gave me with the way I want to manage records.

Cons: There is not much that I could say that I disliked about the software. Only thing I would probably enjoy is if it was a bit cheaper for multiple users.

Support staff is extrememly helpful and patient.

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Comments: I really appreciate the patience of the support staff. I'm of a different generation and according to my sons I am severely technologically challenged. Even though I use a computer all day every day, I fear he is right. You guys put me at ease when I asked questions and I truly appreciate that.

Pros: Practice Panther has functions which, once I learn to use them, will hopefully make my job a lot easier and much less time consuming. As far as entering time and expenses, it's a breeze. Creating matters and contact is great too. I'm a Paralegal but also the Business Manager so the financial end is taking a bit more effort to learn. The support staff I've dealt with has been very knowledgeable and helpful all round. The fact that two out of the three had great people skills put me at ease and made me more comfortable with being open to trying new things.

Cons: It may be too soon to answer this question. Some functions I was told would be available are not. In Practice Panther's defense, that information did NOT come from you. It may have just been an idea of someone in our meeting; not sure. Once a couple of issues are corrected i.e. PP creates a "workable check template" so I don't have to waste $$ on new checks, our "Role" issue is corrected, and the learning curve is mostly over I will have none of the concerns I have at this time, probably only new ones. I have faith in all you youngsters when it comes to making things work. So get busy!! :-)

Stop Here- This is the best case management out there!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Love the ability to upload from Box or Dropbox- and QuickBooks. This management program is so much better than I expected.

Pros: Takes a minute to learn but it¿s intuitive with lots of hints and help boxes for everything! Plus training and chat options if you need more assistance- I love it!

Cons: It¿s hard to come up with Cons for this case management software. Time is needed to learn but help is always available.

PracticePanther is a POWERHOUSE

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I really appreciate the support provided by the customer service team!

Pros: Ease of use, and value. If you dedicate a little time on the front end, this program can save you a ton of time in the long run.

Great Software

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The software is very intuitive and easy to use. PracticePanther has clearly thought of the details to make day-to-day practice so much easier. I highly recommend this software!

Pros: Document automation is AMAZING. Once you have your templates uploaded and custom fields set, it can cut down your drafting time by a lot. As a new solo practitioner without a paralegal, this is invaluable. The customer service is fantastic. The software has a chat feature where you can type a question if you cannot find the answer in their extensive help center. I always receive a response the same day, and usually within a couple hours at most. The help center is quite extensive, and has both videos and text articles. I love the invoice reminders feature. It is automated, so I don't have to remember to send an email to a client if they have not paid!

Cons: Some of the "syncing" features are not actually syncs. For example, the sync with Outlook's calendar requires that you invite your PracticePanther calendar. It does not communicate directly with Outlook. Same with LawPay. If you enter a payment through PracticePanther, it will sync with the software; if you send the LawPay link directly to the client, it does not record that as a payment in PracticePanther.

PracticePanther Legal Software Review

Jan 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: One of the customer rep was very helpful. Would like to work with him again for other support or training. I would really like if you had someone who would do some of the setup for templates, intake forms, etc. for me for a reasonable charge.

Pros: Provides some things I need for calendaring and contact management. Learning more about how to use it for matter management and other features like the templates, intake forms, etc.

Cons: I would like to see the calendar/tasks reminder feature be exactly like Outlook - which has a lot more options, and sometimes I want the reset of the reminder to be 1 week or 2 weeks out.

Easy, communicative training

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Jesus was amazing! I'm not allowed to screen share and he had to verbally explain everything to me and he did so, perfectly!

Pros: Super eaasssyyy to use! Visually appealing Lots of attentive customer support Lots of training videos

Cons: Lack of InfusionSoft integration through Zapier. We use InfusionSoft to manage our leads and must now think of another option.

Capterra-loader

Easy to use CRM for Legal work

Jan 06, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple to integrate cloud-based. Very good diarising system and implementation of work-flows. Easy to set up.

Cons: The very reasonable monthly fee can become an unnecessary expense with many free alternatives CRMs. Needs better functionality for UK users.

Ease of use and customer service.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Prior to Practice Panther, we were using a plethora of online programs, integrations and other software to piecemeal a law practice management system. Practice Panther has enabled the firm to grow with its ease of use, mobility and "one-stop shop" appeal. This has cut down on monthly program fees and allows the attorneys in other cities to collaborate and keep track of clients and files. We expect revenues to increase by 20-30% by switching to Practice Panther this year due to its streamlined architecture.

Cons: Although the file feature connected to Box is seamless, I would like to see Practice Panther create their own DMS system.

Overall: One stop shop. Mobility and flexibility for the professional on the go.

Vendor Response

by PracticePanther Legal Software on January 05, 2018

Thank you Patrick, we're happy you can now work on the go from anywhere in the world.

Capterra-loader

This is a really excellent and inexpensive product that keeps your work organized.

Jan 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It keeps my workflow flowing. It is one stop shopping for all of my case information, billing & invoicing, and chasing after those who are slow to pay.

Cons: The intake information as well as the contact information all need to be on the same page. And there needs to be a way to have multi-client files function as such.

Overall: It keeps all of my file and billing information together and organized.

Vendor Response

by PracticePanther Legal Software on January 05, 2018

Thank you so much Peter, we seriously appreciate the love and support, and we love your idea for the intake forms! Will pass it onto our team as a feature request. Keep them coming, enjoy!

Practicepanther is the most economical, easiest to integrate, full-service, law firm software!

Dec 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When an attorney can access the most recent case status at any time or place, he or she can direct their assistants to reschedule, contact a client, or draft a document for review, directly from within the software. "Time" is more than money, it can be the difference in a favorable decision for your client, and effective service can lead to your next client referral.
Everything you need to know, from billable hours, account balances, recent notes, phone calls, or critical events are available from the app on your phone or your home or office computer. Practicepanther provides you the "time" to provide your clients with the best legal service you can give. Practicepanther even provides a billable timer than integrates directly into the matter you are working on.
As a previous user of Needles, and Time Matters, Practicepanther has faster integration, and does so much more. It's design makes it simple to use for even those who have never used legal office-management software. Perfect for solo offices or large firms.

Overall: If I've ever had an issue such as integrating a calendar, it didn't last long. Tech support is as easy as a chat or phone call. Everyone I've worked with at Practice Panther has been quick to respond with an immediate answer.

Vendor Response

by PracticePanther Legal Software on December 28, 2017

Thank you so much Mary for the raving review!

PracticePanter has really helped me organize and coordinate my case files and task lists.

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really enjoy having all of the information for my cases in one place, especially related contacts.

Cons: I wish the PracticePanther chat button was located in a different place. Having it always up on the bottom right gets in the way of reading my tasks and my list of people in my organization.

Vendor Response

by PracticePanther Legal Software on December 26, 2017

Thank you for the feedback Erik! We have this as a feature request and hopefully you will see the new option in coming months. Thank you once again for all your support!

Fantastic! Software is easy to learn & use. Support team is amazing! Continuous improvements!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is incredibly easy to set up and use. Billing takes half the time of prior or program, and clients love online payment feature just as much as we do! Staff enjoys using it, saying it feels almost like they are on a video game. They all learned how to use it very easily with minimal training time. We love this product and recommend it to all our colleagues, and it is extremely cost effective!

Cons: Can only have one window open at a time right now. Would like to have calendar and time entries open simultaneously.

Overall: Full case management, calendar, timekeeping and billing solution at a very reasonable price.

Vendor Response

by PracticePanther Legal Software on December 21, 2017

Hi Melinda, thank you for the compliments! There is a way to have multiple windows open at once. We will reach out to you today to show you how, thank you so much once again.

PracticePanther has made being a solo practioner easier than ever.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service with PracticePanther is top notch. The dashboard is also very user friendly. I also appreciate all of the videos explaining how to put new practices in place. It is very helpful.

The Client Portal, Invoicing and Client Intake Forms are the most valuable to our firm.

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prior to PracticePanther, we handled intake manually by filling out a paper form. We tracked our leads, consultations and completed follow up by individually listing them and scheduling a follow up deadline on our calendar. PracticePanther is the ideal solution and has allowed us to eliminate most of your repeated data entry, automate follow ups and reminders, and it interfaces with each of our payment collection, billing and calendaring systems.

Cons: Haven't yet experienced any. However, syncing with my Google calendar can be a little quicker. Otherwise, we have no complaints.

Overall: Prior to PracticePanther, we handled intake manually by filling out a paper form. We tracked our leads, consultations and completed follow up by individually listing them and scheduling a follow up deadline on our calendar. PracticePanther is the ideal solution and has allowed us to eliminate most of your repeated data entry, automate follow ups and reminders, and it interfaces with each of our payment collection, billing and calendaring systems.

Capterra-loader

Working with Practice Panther

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before PracticePanther we had started an Excel spreadsheet to log our contacts for conflicts checks. We created a joint email account with Gmail so our email would be centralized and that also gave us a central calendar that we all had access to in order to set appointments, record deadlines, etc. We also created a Dropbox account for file storage.

While everything was low cost or free, all the parts felt scattered. PracticePanther pulls it all together in one beautiful, user-friendly interface. Now, instead of having to pull up 5 or 6 different apps/websites, we are able to pull up just one site and have everything right there. All of the components of PracticePanther are really easy to use. The entire program is designed for efficiency and ease of use. Color-coding allows you to see and understand your financial details in mere seconds. Tasks, events, and timekeeping are easy.

Cons: I would like to see the software integrate with more programs. Quickbooks is great, but my brain works better with Wave Accounting; LawPay is great, but being able to integrate with PayPal also, would be even better. However, these are minor things and not worth seeking a different program I like as much as Practice Panther. I had shopped around quite a bit before choosing Practice Panther; I doubt I would find anything I like as much.

Hands down, our favorite thing about PracticePanther is the superior support staff. If you have a problem and leave a message after hours in the chat box, you get a response generally within the hour. There is also training videos and a help center that will help you find the help that you need.

Overall: The user-interface is designed for quick and easy navigation. You can look at your dashboard and very clearly see everything you need to know for your day to run smoothly (well as smoothly as possible). It is cost effective and the onboarding and training are taken care of with Practice Panther's incredible customer service.

Vendor Response

by PracticePanther Legal Software on December 19, 2017

Thalia, I am so happy to let you know we are about to release our new API and Zapier integration, which will open the door to MANY more integrations. We highly recommend LawPay for a number of reasons, but if you must use PayPal, we do have an integration available. We will reach out to you to show you how it works. Thank you so much!

Excellent Software

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can quickly record time and send out invoices with payment links for Lawpay. You can easily generate documents such as retainer letters with contact information. It makes billing much quicker and keeps track of payments. I also like the notification it shows when a client reviews an invoice.

Overall: It saves time in reducing the amount of time you have to spend on various tasks.

Recommendations to other buyers: I suppose you could have a few more options on the color schemes but other than that it is very nice.

Daily use but just getting started. Love it so far and looking forward to using it more.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The multitude of features and ease of logging time. Should help our interoffice and client communication as well.

Cons: Chat feature needs to be more like Slack and less like Facebook; I wish you could edit the Dashboard and take out the financial features at the top

Vendor Response

by PracticePanther Legal Software on December 13, 2017

Hi Trent, Thank you so much for the positive feedback! I'm happy to let you know we just released a new feature called "Privacy Mode" which lets you hide the financials from the dashboard. On the top right of your screen, click the "Privacy" button, and it will actually hide ALL financial data from every screen in the software. Hope this helps, thank you so much!

Practice Panther is user-friendly and exactly what we need!

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very user friendly! We also love the chat feature so we can quickly talk to a member of the Practice Panther team for help with any questions we have.

Best practice management software!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Protects me from missing deadlines and statutes of limitations. Speeds up my timekeeping and billing tremendously.

Cons: Doesn't effectively let me take phone messages and/or notes to send to staff for maintenance in client file.

Overall: Sped up my billing/accounting practices and gets me paid much more quickly for services rendered. Has protected me from missing deadlines or appointments on several occasions.

Great firm management software. Makes solo practice easier for me.

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Without a doubt, the support. I have called late in the evening for help and they are there. The support staff walks me through whatever I need and are very patient with me. When there is something that the software is not yet able to do, they make a note of that. They are constantly adding helpful features.

Cons: Once in a while (once a week or so) when I click the timer at the top of the webpage, it doesn't display as started. When I reload the page it shows it going though.

Overall: A great web based firm management tool that really helps my firm run smoothly.

User-friendly and the support always there when needed!

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I used Law stream, one of the only legal software I could find eight years ago when I set up Lawfully Yours having my office MAC based. Lawstream did not continue to offer me what I needed and did not allow me to grow towards a paperless outlook. Practice Panther's team and 24-hour assistance have been amazing.

Seamless functionality

Dec 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service, easy to follow training videos, and our clients enjoy the features.as well.

Cons: I'd like the BCC/mailsync option to be easier to access when I'm emailing from outlook. I know you can download the vCard. Is there an easier method?

Overall: Easy way to communicate securely with clients. It makes sending them a bill so much more pleasant because it allows them to log in and pay rather than having to drive to the office and give a check or card.

Vendor Response

by PracticePanther Legal Software on December 04, 2017

Thank you so much for your feedback. There is an easier method to sync your BCC/Mailsync email addresses to Outlook. If you have Exchange, you can sync your contacts and their BCC email addresses directly to Outlook. Once you use them once in Outlook, it will auto-populate everytime thereafter per person. If you would like us to show you how, please contact us as we can not see your name or email address here. Thank you so much!

Great service and value

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is quite user-friendly and easy to navigate. How-to questions are easily answered with information available in the help center. If you require more assistance, questions are easily sent and are answered promptly. My research before purchasing PracticePanther showed me that the pricing was clear and and inclusive. Once I used the app, I realized more fully how solid a value it is. Overall, I'm just very pleased with the app and have recommended it to other firms.

Cons: When we joined, there wasn't an option for writing off outstanding balances if we decided to do so. However, they rectified that recently. I now have the option to mark outstanding balances as write-offs, making accounting easier.

Overall: This software made starting our own firm so much easier than it would have been otherwise. It keeps me organized, and as the firm administrator and paralegal, my staying on top of things is paramount.

Fantastic law firm management software. So glad I found PracticePanther!

Nov 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prior to PracticePanther, I used three pieces of locally-downloaded software one for billing, one for client management, and another for form creation. PracticePanther has provided the firm with a cloud-based solution that has replaced all three pieces of software. Additionally, because it is cloud-based, the firm can utilize the software on a number of platforms and in any location in fact, I am using it right now on my iPad at a coffee shop, after entering billable time on my Android phone earlier in the day.

In addition, PracticePanther's client portal has been a game changer. While I have not yet fully utilized the email replacement offered by the portal (baby steps), it has helped immensely with billing and in giving clients a great image of the firm. I have received a number of compliments on the portal it makes sending bills easy, paying bills easy, and working with clients a breeze.

Cons: I do wish PracticePanther had a more robust document preparation and CRM platform (like Lexicata). I am sure PP is working on integrating other providers into its software, and the pros FAR outweigh the cons.

Overall: Too many to list. From accounting, billing, calendar integration, etc. The program has been fantastic for my law firm.

Vendor Response

by PracticePanther Legal Software on November 28, 2017

Thanks for the compliments! Would love to know what other document prep and CRM features you would like. Please contact us to let us know, thank you so much.

Straightforward implementation. Works perfectly.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I opened my own office, I researched other practice management systems. I ultimately selected PracticePanther and could not be more pleased. It is intuitive, cloud based, and seamlessly integrates with other cloud based technologies, e.g. email, calendaring, document storage, credit card processing, etc It is a very user friendly portal to running your entire law practice.

The invoicing is amazing bordering on magical. What years ago was a time consuming and cumbersome process has been reduced to a few clicks of the mouse. In about 15 seconds you can generate an invoice, send it to a client electronically, and accept payment online.

Overall: Streamlined business operations.

Vendor Response

by PracticePanther Legal Software on November 23, 2017

Thank you for the kind review! "Magical" is definitely what we would call it as well :)

Efficient, easy, and very useful.

Nov 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease-of-use and the design. In every facet, this software looks like an attorney sat down and planned out "here is what I need and want and how that should look" and an IT person made it happen. The functionality is by far and away the best in the business.

Cons: The billing can be a bit tricky, invoicing and managing different accounts (marking payments). The online video tutorials solved the problem, though.

Overall: TIME! I can focus on practicing law, not managing the details of tracking clients, legal matters, money, and appointments.

Vendor Response

by PracticePanther Legal Software on November 23, 2017

Thank you so much Dave. This is exactly why we make the video tutorials, so you're able to get up and running as quickly as possible and learn new things anytime!

Practice Panther is a great tool, easy to use and navigate.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the invoicing tool the best, it allows us to see how often a client has viewed their bill. In addition it makes addition of interest every simple. Also, clients can click a link and pay directly. Makes collection . Ugh easier as well.

Cons: The only thing I wish it would do, is make a calendar entry a time entry with the cluck if a button indicating it is complete. Would save on duplicating steps.

Overall: Faster invoicing and easier bill collection on aging accounts receivable.

Vendor Response

by PracticePanther Legal Software on November 23, 2017

Love your feature request Angelina, and definitely submitting it to our team. Thank you so much for the compliments and kind words!

Capterra-loader

Easily tied our two offices together.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that it's cloud based and has almost no learning curve. If you have basic internet navigation skills, you can master Practice Panther in no time.

Cons: Would prefer for "contacts" and "clients" to be two separate things, and would prefer to have contacts entered in custom fields on the matter page automatically added to that matter's relationships. Would love to see added functionality of being able to generate mailing lists/proofs of service from the relationships tab.

Overall: Has allowed our two offices to start working together seamlessly, with fewer emails back and forth and duplicated work. Can more easily manage the workflow of support staff regardless of which office they work in. Attorneys can now access all their work from court or wherever they happen to be.

Vendor Response

by PracticePanther Legal Software on November 16, 2017

Thank you so much Jenna, we definitely focus on making it as easy as possible to get started the same day you sign up! We actually have a great way to separate contacts and clients using tags. We will email you now with the solution, thanks again!

Game changer.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The templates feature is going to almost completely eliminate data entry for my practice which in turn increases productivity and ultimately income. I tried all the competitors, MyCase, RocketMatters, Clio, etc... and this program is smarter and easier to use.

Overall: Too many to list, need to get to work.

Vendor Response

by PracticePanther Legal Software on November 16, 2017

Thank you Josh for the kind words! We definitely do our best to make sure it's the easiest, most intuitive, and user friendly software around.

I love this product!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can easily send client's copies of their bills and see when the bill is viewed. The calendar syncs with my phone and fitbit keeping me on top of what is going on. This program also syncs with quickbooks making it easy to track payments.

Overall: I was able to get up and running on this program easily. I had as much training as I wanted. I don't have to worry about the glitches I was having with the former program I used.

getting skilled in the use of PracticePanther has taken a reasonable time

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support highly professional and feedback has always been on time and very responsive and to a full satisfaction of myself as user.

Cons: Focusing also on features for specific European areas, because there are more and more users from these countries.

Feature-rich software but very intuitive so easy-to-follow. Practice Panther has thought this out

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Custom intake forms made simple with custom fields that they come part of the permanent electronic file; simple and quick billing based on hourly, flat fee project with immediate email an immediate pay; server is fast and platform is friendly on the eyes and easy to use

Cons: No real cons just makes you think of more ideas which I am sure PP is doing. Perhaps the advertising box that remains up in the right hand corner regarding "refer a friend"? Not sure if that can be removed. I am still learning about the software but I do not see any real criticisms only suggested improvements that will occur over timeEither way

Overall: Helps make our firm more efficient and profitable

Overall, great value for the amount paid.

Oct 25, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is easy to figure out. The customer service is quick to respond. The software is readily available across any platform or mobile device. The software syncs with QuickBooks, GoogleDrive, Microsoft 385, Dropbox. I love being able to work from anywhere. This type of case management software is changing the way attorneys do business.

Cons: The lack of relational connections between opposing counsel, court systems, and clients so I can view all cases under which judge or opposing counsel. The pre-set fields need to be expanded as the ability to customize can make the situation more custom to your can increase the input to set up clients.

Vendor Response

by PracticePanther Legal Software on October 29, 2017

Hi! Thank you so much for the compliments and kind words. Our customer service team works really hard to make sure you're 100% happy. I'm happy to let you know we have a great feature called "Relationships" that lets you do exactly what you're looking for. Here is the tutorial: https://support.practicepanther.com/contacts-and-matters/getting-started/how-can-i-use-relationships-to-link-additional-contacts-to-a-matter This lets you click on a specific Judge, and see all cases they are linked to. We also have a training team that can help setup your custom fields, and even help you organize and group them by practice area. Here is the tutorial: https://support.practicepanther.com/contacts-and-matters/custom-fields/how-do-i-group-my-custom-fields-together We don't have your contact information, so please contact us and we can walk you through how to do it. Thank you so much!

Gave our firm the sophisticated communications and organization we were desperate for!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is so easy to use and the care that has been taken with the design of the cross-utilizing of tasks, from work, to deadlines to billing, and making them all easy to connect and most importantly see is great for us everyday.

Cons: I do not have a dislike but I would like more sophisticated search functions and possibly more sophisticated business tools for the business side of the practice in the reports function.

This practice software is exceptional!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used to other big name practice management softwares in the past. Practice Panther blows them away in functionality and value. There is so much you can do with this software from seamless integration with dropbox, law pay, and the google suite, as well as creating intake forms and workflows for specific case types. The app is wonderful as well!

I have had entirely positive experiences with Practice Panther.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and covers all the areas that are important in this office for keeping tract of clients, the work expected, and the time entries of those of us in this office. I also like the fact that support is available by email and also by phone and tutorials are easily set up for more in depth lessons. On the one occasion when there was a malfunction in the program, the response from support was immediate and the problem fixed rapidly.

Cons: There is a learning curve for the software, but I believe that would be the case for any software serving the purposes that we need in this office, so that's not really a negative. Short of a program that does the work for me I cannot conceive of a better program.

PracticePanther is a reliable, intuitive, and comprehensive practice management solution.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PracticePanther's intuitive interface, deep bench of customer support and training, and consistent reliability makes my firm's administration more effective and efficient, freeing us up to get back to what we love: litigating complex cases.

Cons: While the timekeeping function is fantastic, easy to use and logical, the ability to toggle between matters is more cumbersome than certain dedicated timekeeping solutions.

Good practice management software

Sep 27, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Migrating to a cloud-based solution so I expected some growing pains. While practice panther is the only cloud application that I have tried I've been satisfied with its overal functionality.

My experience with PracticePanther is awesome.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Before PracticePanther, I used several applications, programs and legal software to get the job done. When I received a payment, I would enter the information in Quickbooks, and then enter it into my legal software program. I had difficulties accurately tracking my time and organizing my trust account became a nightmare for both me and my bookkeeper. Out of frustration, I mentioned to my bookkeeper that I needed something that meshed all my applications and processes together and allowed me everything in one snap shot. She recommended Practice Panther and voila, everything began to make sense.

PracticePanther is by far the most simplest software that allows attorneys to keep an accurate account of time, money, and allows you to efficiently monitor and supervise your employees. I can see what my legal assistant or paralegal is doing without interrupting their workflow or my workflow.

Cons: I would like to see Practice Panther offer webinars geared towards the daily operations of solo and small firm.

Misled by sale.... customer service has been horrible.

Sep 19, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Comments: Service is horrible. I understand that there have been hurricanes that have affected the ability to work. However, we are in the process of transferring weeks before the hurricane. now that the contract is signed, they are much less "helpful" and telling us it will be a couple weeks before they can get back to us. In the meantime, I am continuing to pay for another database service at prime cost because Practice Panther didn't assist in getting the information from our prior database, as they led me to believe they would be doing.

Pros: Unsure... Haven't been able to get Practice Panther to work with us to get the data imported, or the product to fully function, for over a month now.

Cons: The inter-office messaging doesnt' allow for a group message. The inter-office messages come and go so they told us to sign up for Slack... but the ability to message was one of the primary reasons we went with Practice Panther instead of another service.

A great cloud-based practice-management service that's easy to use.

Sep 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to track all my matters, tasks, and contacts in one place, while integrating with my other cloud services, like Google Suite and Quickbooks Online.

Cons: As a new user, I've had a couple of questions about how to use things and get the most out of the integrations, but the help staff has been great getting me up to speed.

I'd love to see a secure client portal that doesn't rely on a second sign in to Box.com. That's a bit clunky and not what people are used to with client portals.

Overall: It helps me with task management, trust accounting, and matter management.

The software is incredibly user friendly and the customer service is top notch

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of creating client and matter files and the billing. Everything is very intuitive and user friendly. If you have any tiny difficulty with something, the videos are very quick and easy to follow. Plus, the customer service is excellent because you get a human being immediately.

Cons: Really nothing--other than it costs money. But the monthly subscription (or annual subscription) is incredibly reasonable for what you get between the software and the customer service.

Overall: I can run an entire law practice with this software and I don't even have to use Quickbooks!

Part of our goal was to be organized.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have in one place the info of each client so we can overview each task and stay on top of what it needs to be done.
Each part of the process has instructions if you don't know exactly what to do. They are clear and easy to follow. I like the templates and appearance of the working pages.
They have a great support team. They helped us with training since we had many questions, they had a lot of patient with us.

Cons: We don't have any cons. We hope and expect not to have them since they are on top of there clients needs.

Overall: We work quicker and efficiently

I needed software easy for me to handle as well as my paralegal. This was it.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was given a referral from another attorney. I like being able to enter time via iPad, iPhone and iMac and it is easy

Cons: Nothing con to report. We do need to spend more time being educated by the customer service so we can use all of the available facets of the software.

Overall: Great looking bills, and easily entered time and descriptions

Practice Panther is a great software package for a forward thinking law firm.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customizability and customer focus. Additionally, the support is amazing. Ariel Gross recently helped me with some training. He didn't just answer my questions but created solutions to my problems and helped me optimize the software for my firm. This is the difference between using and utilizing the software. I test ran 5 cloud based systems and have familiarity with needles and Allstate's proprietary software, and practice panther is honestly the best yet. I hope is stays this way and continues to improve.

Cons: Templates require are uploading to make changes. It would be more helpful to add a template and then go back and make changes without re saving everything.

Overall: Flexibility and remote use are the key features, also being able to customize to my diverse practice.

IMMEDIATE response to initial inquiry! Great service. Great training.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive. Actually works. Change from prior time and billing (data transfer) very good. I always talk to a person, never a recording. No software breakdowns requiring technical support so far. Prior program support team was on my computer solving software problems constantly.

Overall: Much less expensive than AbacusLaw, which was prone to software glitches. Very rapid program response for remote computer connected to Synology DS216 private cloud server in office.

Law Firm Management, Simplified.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Practice Panther provides a single location for complete access to nearly every detail of client, matter, and internal data, all available at the click of a button.

As we integrate the platform with our own systems, Panther becomes, even more, a pillar of our operations. What used to take hours, can now be done in minutes.

Cons: The only current shortcoming of this software is an internal ability to handle ACH payments and structured payment plans. There are workarounds for both issues, and I've been told that work is under way to resolve both with intentional solutions.

Overall: Workflow Mangement, Document archiving, digital file structure, CRM, scheduling, multi-device, and multi-user syncing, and tons more.

I have used a few of the other well known software platforms, but this one is by far the best.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, has great practice management tools, Outlook and dropbox both sync; billing and invoicing is very easy

Overall: practice management, calendar and billing all in one platform. Very easy to use even for those that are technically-challenged like me

PracticePanther gave me the flexibility to set up my firm the way I wanted.

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I thoroughly enjoy the client portal, the templates feature, the ability to label emails, the integration with lawpay, and of course the low fee. I travel a lot and have been able to log in from anywhere and stay in touch with clients and have unfettered access to my files. I am in the process of building my templates. It is time consuming, but I know it will pay off in the end. I am feel like I am getting my money's worth; especially as I learn how to utilize more of the program's features.

Overall: I can organized all of my files; I can create templates for drafting paperwork and sending to clients; and I have a secure client portal with an easy way for them to pay. It seems PracticePanther keeps growing and will continue to add benefits. I look forward to growing my practice with them.

PP has allowed us to provide a far superior service offering to our Clients.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality far surpasses any existing offerings in the South African market but more importantly PP offers amazing support and knowledgeable staff members which is a huge benefit to the entrepreneur.

PracticePanther is more cost-effective and it is a far superior application to those currently being offered in the South African space.

Cons: There should be an integration with another accounting software, other than QuickBooks. Perhaps Xero?

Overall: Better reporting to Clients and tracking of files on the system.

I am thrilled with the ease I can conduct business, track hours, set reminders, and bill clients.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: And Justice Legal provides family law, domestic violence, and criminal legal services to clients seeking understanding and guidance through difficult situations, so clients can find a better path on the other side. That path may connect clients with resources to address personal challenges, destructive choices, needed skill sets, or boundaries.

The founding partner of And Justice Legal, graduated Magna Cum Laude from Georgetown University's School of Foreign Service in 1983 and is a member of Phi Beta Kappa. Ms. Rhodes received her Juris Doctorate in August 2000 from the University of New Mexico School of Law. At graduation Ms. Rhodes received the Atkinson Kelsey Award of Excellence in Family Law in recognition of her drafting and lobbying the first statute in New Mexico to require the domestic relations courts to consider domestic violence prior to awarding custody of a child.

After 17 years of practice, Practice Panther has assisted me in opening my own law firm with the many work flow tools and customer communication and educational opportunities. One of my favorite features is being able to move seamlessly from using PracticePanther on my Microsoft Word computer in the office to my iphone when I am on my way to Court. It makes it very easy to capture billing with the built in timer while at Court and then to take a snapshot of the receipt for parking and attach it to a client matter as an expense.

Made opening my practice much less stressful

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to run a whole practice from one piece of software is my favourite thing about the software. My assistant and I can be in two places but never out of contact and she loves that it reduces the repetitive work in favour of higher valued jobs

Cons: Integration with accounting software still needs some work. Being able to keep track of my general accounts more easily inside the progam would be nice.

Overall: An easy way to increase and enhance productivity

My experience is that the transition in software was easier than expected.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favorite thing about PracticePanther is that their customer service is excellent and having the app in my phone.

Cons: You have to choose a language and not able to use English and the special characters of a second language.

Simple sophisticated software that will simplify your practice

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best features of the software is not so much a feature but the logic employed in designing the flow of data. I have used a number of the more popular programs and can heartily recommend this as the best I have found. The ease of use makes it a top choice if you have staff that will use it. I am a single solo and it is not one of my concerns yet. But, I can't see anyone not understanding the flow of information. The automation is superb. Document assembly is easy and logical. One of the best features is the Forms generator. Email the form to your client or prospective client - they fill it out - and it goes right into your data. No need to waste time inputting names, addresses, phone numbers, email addresses, and any other data you would like to have handy in your file.

Tracking time is a breeze as is generating invoices, tracking retainer accounts, tracking trust accounts and more (I find the accounting component more than meets my needs).

Over time you will come to rely on the information in the program over the physical file. It has become my organizational hub for all that I do.

Cons: I would like to see a thick book explaining all the capabilities and limits. The support people are great and can answer any question - I just like to read it and push the software to its limits. I have used PP for some time - moving to another package for some time. At twice the price - it did less. In my brief time away the product dramatically improved & I am back and very happy.

Overall: This is a complete solution for my practice. I am a single solo so the document automation, notes, time entries and billing are a great way to save time and effort.

We have been very happy with the process and responsiveness of PP. Happy we took the plunge.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are just getting started with the software and have been implementing only for a few weeks. I will update my experience again in about one month.
Although we were efficient, we were not hyper-efficient before Practice Panther. Also, although we are a very systematic firm with set processes, our significant growth made it impossible for us to sustain the systems without a practice management software. From what I have seen, Practice Panther allows us to become hyper efficient because of the following:
1. We are now able to input data one time rather than several times allowing our staff to work on more things and learn more substantive tasks.
2. Inputting information then populates forms and sets up matters.
3. We are able to task and monitor the tasks without relying on memory, sticky notes, pads of paper and task lists.
4. All of the information is now in one place without the need of navigating through various portions of our database.
5. Our clients are happy with the immediate availability and access to their documents without having to request it via email and the ability to communicate through the portal.
6. I believe that the system will allow us to increase capacity and scale our practice.Our model is simple. We try to make the experience for our clients seamless and effortless through the use of portals and constant access to the resources of our firm. The technology will allow us to compete against larger firms.

Overall: We are becoming more efficient and better able to service our clients at a higher level. It ultimately will allow me to market our firm even better. My team is getting very excited about it.
Everything has been positive thus far. There is a lot to learn on the software. As we have a lot of people working with the software at once, it results in people achieving knowledge quickly. However, that is to be expected with any practice management software. The good thing is that PP personnel are always there to help.

Innovative solution for law office management. This software keeps pace w/ technology and our needs

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: PracticePanther has enhanced our practice by automating repeatable functions and organizing files and tasks. Moreover, in complementing our growing need for access to files and data while away from the office, PracticePanther's cloud-based application and mobile phone application ensures we always have access to the information we need, when we need it. The software has heightened our efficiency allowing us to spend more time focusing on substantive matters to the benefit of our clients.

Cons: A windows desktop app would be great to compliment the browser based software. Beyond that, it had operated ideally.

Practice Panther has made the transition to their program very simple!

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our firm finds the ease of use the most helpful. With little training we are able to begin using Practice Panther immediately. We enjoy the many features that Practice Panther offers such as the client portal and the integration with LawPay. Our staff finds the template tool a big help when it comes to creating documents for current and prospective clients. The Practice Panther support team has been extremely helpful with our transition and is available to answer all of our questions!

Cons: We would love to see some more integrations with other programs (specifically Trustbooks and an e-sign company).

The interface is very intuitive, easy to understand, pleasant to the eye, and contains all of the fu

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything about it, but to single out one thing I would choose the secure messaging and client portal. As state bar associations more and more begin to take the position that email is not secure enough for confidential client communications, the secure messaging has become my go-to for dealings with clients.

Cons: I would like to see the PracticePanther team continue to develop their document automation into a more robust package.

Overall: Time tracking and billing, trust accounting, document management, scheduling and docketing and automated prompts to clients to renew their retainers or pay their bills. The benefits to me are greater efficiency and less billable time lost. It is also slowly pulling me from old ways into paperless record keeping and better document security.

Completely easy to use and to manage. It's already reducing my administrative time.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize matters to fit my client's needs. I also love that it sync's with Box so that I'm not taking extra steps to upload and download documents from the cloud.

Cons: Since I'm a task driven person, I have reminders set up months in advance. When I go to my task list, tasks set far into the future still state uncompleted. I'd prefer and additional category such as "pending" because it's not an immediate need.

Overall: Reduced stress and less time on administrative tasks.

Easy and efficient

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Other than it being a "one stop shop" and the ease of accessibility, I have been impressed with Practice Panther's ability to respond to my specific needs. A significant amount of my work is for unions and clients with multiple matters. Initially, Practice Panther was unable handle invoicing and billing for an individual contact with multiple matters. However, I approached them with my needs and they created a "fix" to their system within a week. They also followed up to ensure that I was satisfied. I was certainly impressed by Practice Panther's speed and attentiveness.

Cons: I am still trying to learn all of the ins and outs. I need a bit more tutelage on the nuances. At times, customer service may not answer all of the questions, however, they have been very responsive to my needs once I call or make them known.

Overall: Being a new firm and a newly solo practitioner, I wanted the most efficient way to do it all enter my time and expenses, invoice, communicate with clients, use intake templates, etc. More, I practice throughout Northern California and log a lot of travel time meeting with clients, attending arbitrations or court appearances, or at speaking engagements. With that, I needed easy access on my laptop or phone to a law practice management system.
Previously, I did not have the ability to easily and quickly access a law practice management system. I also had numerous systems for entering time, tracking potential clients, invoicing, and the like. I love that I can use Practice Panther as a "one stop shop", even to pay bills, and that I can use it anywhere and on any device. It has made the hectic life of a newly solo and "on-the-go", mobile attorney much easier. I no longer have to worry about spending too much time on pesky administrative tasks.

I researched a TON of software like this. This one has all the features of the others for less cost!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable and user-friendly; also, the customer service is fantastic! The interface is different from other case management systems that I'm used to, but once I spent some time with it, I realized that not only is it different, but it's also better and easier to use!

Cons: Not easy to trigger child items from a parent item. This can be bypassed by creating an event and having tasks trigger from an event, but it cannot currently trigger tasks from other tasks, so it requires a bit more manual manipulation than I would prefer. That said, I provided feedback about this to their development team, and they are looking into how to add this feature.

Overall: Case management, calendaring, tracking statutes, creating task lists, being able to track actions performed on a case, having contact information and case notes in one location

It's a great way for me to manage my maters and bill clients appropriately.

Jul 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most is how everything auto fills. It saves time on these administrative tasks. I've tried a few and it's the best practice management software available.

Cons: The system can feel a bit clunky sometimes. It's not entirely smooth and the processes/windows can sometimes take a moment to load. Not a huge deal, but sometimes I have to log out then log back in because it takes so long.

Practice Panther has done a great job giving our team a grip on our high-volume client base.

Jun 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tasks and What's Happening now feature are great to keep the whole team up to date and working on the cases. The customizable intakes and custom fields feature are great for making the data storage process as effective as possible.

Cons: There are some minor quirks with slight delays in loading instant searches on the search bars and some minor issues in the importation of data from a different software.

Overall: Ability to better manage our high volume of clients and all their needs in an efficient manner across our entire team.

great so far

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I don't have to change anything about the way I run my business in order to fully utilize this software. It makes my business more efficient, but I can still use my regular accounting software etc.

Great experience from start to finish. Called about a demo and was sold on the product immediately!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and all the fantastic features. Does as much as our previous management software, but attorney finds it much easier to use. Tech support is amazing. Had just a few questions when we first began and got answers to all of our questions within a few hours. Love that we can access the program and use it to work from smartphone, as well. Makes our office truly mobile which has been a challenge in the past.

Overall: Much easier to track billable time, get prompts about upcoming appointments, calendar statutes and appointments to ensure they are not missed, etc.

In 20 yrs as a legal asst, using several different "similar" applications, PP is, by far, the BEST!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tons of extra features. Several functions that help keep tabs on follow up items and deadlines. Literally every feature we need in one program (calendar, client database, invoicing, time tracking, document automation, interoffice chat, document storage, etc..) The tech support staff are SO friendly and funny, too; always helpful and not condescending as some "tech" workers seem to be. An all-around great software program that has made life much easier for my boss and me.

Overall: The chat feature allows me to communicate more easily with my boss during the day. Workflows are awesome and keep us both more focused on each file's upcoming steps. Invoicing is simple and so is time tracking. More benefits than I can think of at this time!

We have found the case management software to be incredibly efficient and user friendly.

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software allows us to run a small client-centered practice with a big caseload by integrating our files into an easily accessible case management system.

Great value for any attorney. Reduces the stress of managing cases.

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and intuitive navigation. Very "clean" look to the interface, no clutter and not confusing.

I like a relatively intuitive software that is easy to learn and use. I like support. This is it.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is easy to learn and easy to use. When I have contacted Support, the Responsiveness has been excellent. Said again: RESPONSIVE SUPPORT. I think also that the price that is charged is fair and competitive. I would buy it again and I do recommend it.

Cons: Few negatives, if any. I would prefer that I could show unbilled time on the invoice. I often choose to do some kinds of work (short phone calls, corrections) that are not charged so that the Client recognizes that not everything is billed.

Overall: It has helped me be more productive and profitable.

PracticePanther brings efficiency and organization in one easy to use portal.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Although the tool has many functions, it is still very easy to customize. No need to make use of all of the functions day one. It is easy to work the separate modules into the firm's workflow. Also, the timekeeping, matter management and invoice management is such a time saver. Finally, the reporting tools are invaluable and the ability to download the data in several formats is yet another key to efficiency.

Cons: Still working through it - but so far no glaring issues.
Perhaps one area that may be worth mentioning is integration. I am a Gsuite user and the ability to directly link with my google docs, etc would be great.

Really love this whole experience. I knew right after getting the free trial I was going to use it!

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having worked for the Public Defender's Office for almost 28 years, a lot of what I was doing as far as management was what I would call "old school." In other words, I used a lot of legal pads and paper. Very little was automated, and since I was assigned cases, there was no need to track time. In short, it was kind of the same thing as when I first started practicing law in 1983.
Practice Panther has been a lifesaver for me. It has made it so simple to track expenses, customize forms, submit claims for payment, etc. I guess the thing I like most is that it is not "one size fits all" software. I was able to easily customize it to my needs now, and I can see where it will grow with our practice as it grows. Right in there, though would be the top notch customer service and free training.

Overall: Complete office management and the customer service and training are the best!

Excellent Service and Great Time Saver

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before PracticePanther I was bogged down in paperwork. I was spending nearly 4 hours a week just handling my invoicing and losing track of countless billable hours. Since joining PracticePanther I have seen a huge rise in my productivity. I am keeping better track of times and I have more free time to work on the law and less time is spent on administrative matters.

Cons: I have yet to find anything I dislike, however, it would be nice if I could connect my Google drive to my account.

Overall: Saves time on billing. Allows me to more efficiently track time and matters. Gives me alerts from hearing to invoicing, and keeps me organized on so many levels. It really helps not only the legal side of my business but the administrative side as well.

The customer service support is ridiculously awesome.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is incredibly user friendly and the customer service will absolutely spoil you. Our rep and the rest of the team are incredibly responsive, professional and solution oriented. They have such pride in their product.

Cons: When making a time entry, the software closes out the box when I click anywhere outside the time entry box. I then lose all the data I was writing and have to do it again.

Overall: It organizes our entire law practice!

Premium case management software for half the price of Clio

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PracticePanther integrates with all of the other programs I use: Paypal, Quickbooks, Outlook, and more. It also has a very aesthetically pleasing design that is pretty intuitive even for a lawyer who's not the best with technology. Their customer service is also fantastic, and for me, that's one of the main things I look for in a software company. I also like the secure client portal, internal chat, and the customizability of the legal intake form. PracticePanther is always improving, and I have no doubt that it will surpass Clio in popularity. I wrote a more detailed review of PracticePanther here: https://smallfirmlegalmarketing.com/practicepanther-review-2017-is-it-worth-your-money

Cons: I couldn't find any cons for PracticePanther, but I've heard that they don't seamlessly integrate with some CRM software (Lexicata, Contactually, etc.). Using Zapier for integration will still work, but it requires an extra step.

Overall: Makes my life more organized and simpler. It saves me so many hours.

A firm's value is measured by time. PracticePanther allows lawyers and firms to use time wisely and

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PracticePanther's support team is patient, professional, and helpful. I received three consecutive days of training at no charge and was able to implement PracticePanther immediately. PracticePanther is also user-friendly and technologically friendly, allowing integration with programs already in use, like Google Mail.

Cons: PracticePanther does not offer bundle packages for multiple users as opposed to purchasing accounts separately.

Overall: Ease of Use and Efficiency.

I really enjoy using the software. The dashboard allows me to see the overall health of my practice.

Jun 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am moving towards checklist based practice methods and automation, so I really like the templates and workflows that allow me to save a lot of time.

Cons: Trust accounting reconciliation and tasks are not intuitive. It took me awhile to figure it was under "activities". I wish there was direct bank syncing, rather than through Quickbooks.

Overall: Save time and make more money.

It's a great experience, UI, and UX is well developed.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favorite thing about PracticePanther is its ease of use. The important information I need is front and center upon logging in. Not to mention the convenience of having a single button on every screen that can take me anywhere on the site. Ultra convenient!

Cons: The only con I can really list is that the mobile app appears to be a port from the website using the app as a wrapper. I'd really like to see a fully native iPhone app that doesn't require scrolling or zooming in and out to get things done.

The software is easy to setup and use.

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like how it seamlessly integrates with many of our existing software programs such as Quickbooks and LawPay.

Cons: Certain functions that I think should be standard are not available in the software yet, such as workflows launching from completed steps being marked, instead of all workflow going by preset dates.

Overall: All things we need are integrated: client management, contacts, billing, client portal, etc.

my firm is a boutique law firm which specializes in trial work on behalf of other law firms.

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When I oversaw operations at my previous firm, I always lamented my inability to leverage existing technology in a thoughtful and efficient way. Changing the dogma at an existing firm seems to be a significant barrier to many firms implementing technology solutions and, more importantly, sticking with them.When I decided to begin anew, I spent weeks trying all of the software out there. I tested the patience of the support teams as I pushed the limits of the various software platforms to make sure they would work in a way that integrated with how I work and think.

Once I found Practice Panther, I knew I was where I wanted to be. The program is intuitive, forward-thinking, and addresses the things that I care the most about. Support is rapid and efficient. I'm thrilled to have found Practice Panther as a partner.

Overall: I'm not sure there is anything I like "least" about the software. As with any software, I would like it to do exactly what I want to do tailored for my particular type of practice. That is obviously impossible absent having custom written software. However, after trying numerous platforms, Practice Panther is the closest thing I've been able to find two custom software.

PracticePanther has been an easy transition over the other software I was using. Very intuitive.

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to automate my documents and set up templates so that clients can use an iPad to fill in intake forms and such. This has helped to cut down on paper consumption in the office.

Cons: I wish there was some kind of widget that I could use to more easily track time that was always open.

Impressed. Smooth software that covers all of the needs of my law firm.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The support staff are top notch. They respond quickly (sometimes as soon as 10 minutes!) and have been able to remedy any issue I've had. Aside from that, the software is intuitive and simple enough, while meeting all of my firm's needs. The software has made me more organized and has streamlined my billing practices, while allowing me to communicate securely with my clients. On top of all of that, pricing for the software beats their competitors. Can't miss.

Cons: I really don't have any complaints about the software. If pushed, I suppose they could add some additional features (multiple trust accounts), but I hear those are coming down the pipe soon anyway, so no complaints!

PracticePanther provides a superior user experience.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If I¿ve forgotten to add a time entry at the end of the day, I can add it from my phone in a snap! I tried out several different web-based practice management software packages before settling on PracticePanther. I initially thought I would go with a competitor, but when I tried out PracticePanther, the user experience is far superior to the others I tried. I also appreciate the customer service and support. They are always willing to help with questions I have and always open to suggestions for new features.

Cons: Some of the functionality is not extremely user friendly, but their customer service is top notch and always willing to help, so all of my questions have been answered.

My favorite thing about PracticePanther is the trust I have in it to make sure I have the informatio

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Before PracticePanther, we mainly relied on paper files and on an online calendar to keep track of our schedule. PracticePanther has opened up a new world of possibilities to help keep our growing practice organized and running efficiently. PracticePanther helps to ensure that our attorneys can spend more time working on their client's cases. PracticePanther helps to maximize our attorney's effectiveness for their clients. I would advice other attorney's to give PracticePanther a try and see that it can help them stay on top of their client's case and maximize their potential.

Cons: I don't love how the folders are organized in the box. I would prefer they were organized by matter instead of client. Also, a way to separate closed matters from open matters would be preferable.