# iorad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iorad the right Knowledge Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142317/iorad/reviews --- iorad 4.7 (59) [View alternatives](https://www.capterra.com/p/142317/iorad/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iorad Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews Leah E Web SupportMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to quickly make edits and add additional steps during review of tutorials is a huge bonus that saves so much time compared to making video tutorials.“ January 7, 2022 DS Debra S Senior Training ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “I feel like it's a bit clunky that the learner has to expand their view of the iorad in Lessonly.“ January 7, 2022 JJ Joshua J CX SupervisorComputer Hardware, 501 - 1,000 employeesUsed the software for: 6-12 months. “The best part about the software is that it captures clicks, keypresses, shortcuts, everything you can imagine and allows us to train on processes by allowing users to "do" the process themselves.“ January 6, 2022 CL Carmen L Educational Technology SpecialistEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “It does not let you reorder the steps or combine two tutorials into one.“ January 6, 2022 CD Chelsea D Clinical Education ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “We are a dispersed workforce and we have at least a dozen programs to use to perform our jobs effectively: Teams, Zoom, Outlook, Microsoft Word, EHR, Mainbridge, Lessonly, Medtrainer, Paycom to name a few.“ January 17, 2022 NM Nir M Support ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Embedding can get complicated with the change of the UI“ July 30, 2020 JK Jason K CS L&D ManagerEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to draw attention to certain items, blur out sensitive info, and prompt interaction in all applicable ways has greatly improved our employee training.“ January 7, 2022 NM Nir M Support ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Narrating does not do a good job with dots and commas.“ July 30, 2020 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James B. Business Development Manager, Canada Construction Used the software for: 6-12 months ### "Easy, professional training in minutes." June 14, 2019 5.0 We have a very limited team to support our Salesforce instance of over 300 sales users in Canada. This has freed us up to not have to screenshare and walk users through some standard issues frequently, we can just direct them to our training library and keep moving on improvements! Pros iorad makes it incredibly easy to create training videos or walk-throughs that users can experience at their own pace. As someone who has previously recorded screen-capture videos with over voice, I can say that this is 1000 times easier and more professional. The ability to tweak and update training as we need is excellent. Cons Not really a dislike, but it would be nice to have the ability to have the training be read in French during the walk-through. Review Source WZ Weston Z. Sr. Product Manager Religious Institutions Used the software for: 6-12 months ### "Creating training takes minutes" July 30, 2020 4.0 The support is amazing. They answer very quickly and have been very helpful. They also get bugs fixed very fast. They are a great company to work with. Pros This makes making trainings very quick. I love that it automates making trainings in the way people learn, video, interactive, reading. This use to take hours to create trainings that fit this. I love the automated voice overs. The voices sound pretty good for being automated. It is easy to use and create trainings. Our users love to use these trainings. I love that the user doesn't have to download anything to view the trainings. Cons The latest release moved a lot of things around which makes it a little harder to use. I wish the language pack was included in the business pricing. It is very expensive and we have had to do a lot of work to translate our trainings. Sometimes it doesn't capture what you need and you have to go back. The pricing gets expensive fast. Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/)[Camtasia](https://www.capterra.com/p/203013/Camtasia/) Reason for choosing iorad The price and that we didn't have to install any code to get it to work. Switched from [Camtasia](https://www.capterra.com/p/203013/Camtasia/) The videos took to long to create. Review Source YK YeJin K. Instructor Information Technology and Services Used the software for: 1-2 years ### "thank you for this wonderful service" January 7, 2022 3.0 Pros sharing options overall editing function inserting emoji Cons i want to sort the categories by name also want to make group of categories and i want to see all features like (title, number of steps, date) of tutorial at the same time in one page. I would like the steps to be created automatically. for example (step 1/5), (step 2/5), (step 3/5)... and automatic bullets(bulleting) would be very helpful to me. Review Source Response from iorad January 11, 2022 YeJin, thanks for your review. Happy to hear you are enjoying iorad. If you'd like to sort tutorials in your dashboard - check out this tutorial. https://www.iorad.com/player/1884515/Sorting-your-tutorials?#viewsteps The step list or PDF might be a good option if you want to see the steps numbered. Thanks for being a fan of iorad. NC Nathan C. Purchasing Manager Railroad Manufacture Used the software for: 6-12 months ### "Game Changer for Documenting Processes " July 30, 2020 4.0 Using iorad has been a time and cost saver from me and my company. Letting us document our best practices and general processes in a very detailed and clear way. It is easy to share and follow the instructions that you create. Pros I like that it records every click, scroll, and key stroke; while taking screen shots with the highlighted area where the action occurred. If I was to try and recreate this manually it would take 10 times as long. Cons Sometimes the desktop recording does not load up to the website. This only happens occasionally and then only with very long recordings. Alternatives considered [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Reason for choosing iorad iorad makes documenting things so much easier than taking screen shots and pasting them into a slide, then drawing a box, and then type what you clicked on. It does all of that for you. Review Source CD Chelsea D. Clinical Education Manager Hospital & Health Care Used the software for: 1-2 years ### "Amazing Product" January 17, 2022 5.0 I've been blown away by my experience with Iorad. I came into my role as an educator about 1.5 years ago and spent the first 6 months making training videos for our numerous systems. We are a dispersed workforce and we have at least a dozen programs to use to perform our jobs effectively: Teams, Zoom, Outlook, Microsoft Word, EHR, Mainbridge, Lessonly, Medtrainer, Paycom to name a few. Iorad allowed me to have a lot of time back to my own schedule because I was able to cut back on the time I was spending creating training videos and working on Zoom with clinicians across the company. If I have a call come in where a clinician has a question about how to do\_\_\_\_\_ in our software, I send a link to Lessonly to the tutorial from iorad. This also scales really well as we have been able to identify recurring themes that our end-user faces and create a custom approach to training that recognizes common mistakes. I have loved this software so much that I worked with my friend of a local climbing gym (ROKC) and he has started using this for his own staff to train on the software that they use. He feels the same and has cut back on some of his time working with his staff. This product is top-notch and has great potential to move the way companies train their staff. Pros Easy to use Easy to integrate Quick Effective way to create training that can scale with the organization User friendly- the teams in each market can use training to help practice technology-based skills Fast way to make training videos that used to take me hours to make This integrates well with Lessonly which our company has been using to onboard clinicians across our company Cons Organization of the content- I don't have the "tags" function, but I have made dozens of training tools and It'd be nice to have it more organized within the software so I can find it quickly I wish there were more voices to choose from when I use an outside voice Review Source Response from iorad January 18, 2022 Chelsea, thanks for your review. We love to hear that iorad is making such an impact in your training processes and giving you back time in your day! As for content organization, you're able to categorize a tutorial with category or subcategory. Hover over the "Category" Header on the left in the dashboard to Add Categories. Additionally, you're able to add up to 10 tags per tutorial. Here's an article how organization works within iorad. https://ior.ad/7Ueq Glad you're a part of the iorad family! MS Monica S. Customer Education/Enablement Insurance Used the software for: 6-12 months ### "A must-have for growing companies." January 6, 2022 4.0 Awesome! We love it and highly recommend it. Pros It has been a godsend for sharing processes with internal and external team members. I particularly love having it for our help center because it's been a breeze to add new articles and edit articles. Our whole company just loves the product - we think it's awesome. I make iorads for customers and they love them too - its an easy and great way to share information. Cons I wish the desktop feature was a bit more robust. I also wish you could point to multiple features on one slide and version them. Sometimes the step-by-step is overwhelming because each step is captured one by one and that can be multiple pages. Review Source Response from iorad January 10, 2022 Monica, thanks for your review. Happy to hear your team loves using iorad. We have a new version of our desktop tool in the works - we're excited for its release. As for pointing to multiple areas on one slide - we keep it to one so that learners can focus on one thing at a time. Otherwise it can be a lot to focus on for the learner when there are many "hotspot" areas. If your use case needs this, as a workaround, you can annotate on a screenshot outside of iorad & then capture that screen with iorad to pull into your tutorial. Hope this helps. Feel free to reach out - we're always happy to help & give suggestions or make improvements based on feedback. Glad you are a part of the iorad family. VR Verified Reviewer Data Systems Technician Education Management Used the software for: 1-2 years ### "iorad is great for process documentation" June 17, 2019 5.0 This software has saved countless hours for our staff, allowed parents and students to find answers even when we're closed, and helped us with documentation. Pros This software has saved countless hours for our staff, allowed parents and students to find answers even when we're closed, and helped us with documentation. I love that iorad captures my steps as I work through a process. The new smart masking feature works great and saves time over the prior masking. The iorad team is very responsive. Cons There isn't any mechanism to add pictures or crop pages. Review Source VR Verified Reviewer Training Specialist Utilities Used the software for: 2+ years ### "Iorad" September 20, 2019 5.0 Fast turnaround for tutorials. Easy to record demos. Pros Easy to learn and use. Lots of options for delivery. I can have a tutorial created on 30 minutes. Cons Organization of tutorials... I would like to be able to use a folder system. Tags are OK but when you get a few hundred tutorials it get messy. Review Source VR Verified Reviewer Web Support Marketing and Advertising Used the software for: Less than 6 months ### "Visual Learners Unite!" January 7, 2022 5.0 This software has helped enormously with communicating with clients who are not the best at following written instruction or frequently loose emails with instructions. This is a quick solution: I make the tutorial, I generate the link and share it with the client, and if they ever loose the tutorial, I can quickly search my tutorials (as long as I label it correctly!) and send the link again. The ease of use is on the highest selling points for us. Pros The ability to quickly make edits and add additional steps during review of tutorials is a huge bonus that saves so much time compared to making video tutorials. Also, the ease of Exporting and Sharing tutorials to clients is a big plus. Cons That some higher tier features like custom branded players and analytics are locked behind higher paywalls to cater to larger companies than ours. Many of those features would be fantastic to have and utilize but at a more approachable price point for small businesses and smaller teams. Review Source Response from iorad January 10, 2022 Thanks for your review. Happy to hear that you are saving time using iorad and are making good use of many of the features. We offer discounts for small businesses. Please reach out, you may just qualify for one of them. :) Thanks for being a part of the iorad family. Jamie S. Training & Development Specialist Internet Used the software for: 1-2 years ### "Easy & free to create active interactive experiences" June 14, 2019 4.0 iorad has helped me produce end-user interactive guides more quickly & easily. It's easier to update an iorad when the product changes than a series of screenshots & directions. It has a place in our company that I don't see going away soon. Pros I work in learning & development and tools like Adobe Captivate are big. iorad presents a stripped-down version of that which, in my experience, has a better end-user experience. iorad is also totally free to start using, a huge advantage. It's easy to adjust the targets & text in a capture. Cons The embedded player can be a little clunky. The screen capture doesn't record the final/confirmation screen unless you interact with it, so I typically click on a random point and then remove it in editing. Review Source NM Nir M. Support Manager Computer Software Used the software for: 6-12 months ### "Easy tutorial creator - big time saver" July 30, 2020 4.0 I use iorad in the help article for our clients and for internal training. The clients love it, and it is used as an example to the quality of the self-hep part of the software. Pros Easy to use Integrates with many platforms Loved by the clients Cons Integration cuts the size of the slides sometimes. Embedding can get complicated with the change of the UI Canot combine two slide-shows Narrating does not do a good job with dots and commas. Reason for choosing iorad Stepshot was having onboarding issues at the time. Review Source BP Bianca P. It manager Computer Software Used the software for: 1-2 years ### "Very good software for manuals" January 7, 2022 5.0 Very good, but not using it enough. Pros Very easy to use and to create a step by step manual, it saves a ton of time compared to doing screenshots. Also it allows you to export to different formats and to embed it to a website Cons It is a bit hard to modify already existing tutorials when there is a interface change. You have to go and redo every step. Review Source Response from iorad January 10, 2022 Bianca, thanks for your review. Happy to hear that iorad is saving you tons of time and you're finding it easy to create & share tutorials. Feel free to reach out, we would be happy to take a look at the process of editing existing tutorials with you, to see if we can improve the process for you. Thanks for being a fan of iorad! YB Yann B. Architecte Solution Computer Software Used the software for: 1-2 years ### "Really nice !" January 6, 2022 5.0 Really strong efficiency/productivity to create and update tutorials ! ✨ Impressive support (video call in live from United State with nice guy from the support team as soons as I asked a question from the website) 👏 Pros Tutorials can be embedded into Elarning's modules/path AND also into our software product ! Help center / Tutorials can be reused and their visibility is customisable to profiles/roles ! Information masking Branding and more Cons Live video/walkthrough mode is really/too expensive :( Alternatives considered [Nickelled](https://www.capterra.com/p/137329/Nickelled/) Reason for choosing iorad More features and better integration Review Source Response from iorad January 10, 2022 Yann, thanks for your review. Happy to hear you are enjoying iorad & sounds like getting a lot of good use out of it. Love to hear that. Feel free to reach out if you'd like to learn more in iorad including some hidden gems. Thanks for being a fan of iorad! SA Stephanie A. Customer Success Manager Education Management Used the software for: 6-12 months ### "Essential for Trainers and Educators" June 18, 2019 4.0 Before iorad, I had to make training videos and click paths on demand that I had to edit and produce and they did not save and share easily. With iorad, it takes a fraction of the time to create a tutorial and it is extremely easy to file away and reuse for other learners that need the same help. Pros iorad allows me to capture my steps and fills in the prompts easily and in an expedient manner. It is easy to copy the tutorial and email it out to the learner. I also very much like how iorad keeps a library of my tutorials and has an easy search feature. Cons I would like to be able to print off the steps in PDF format for free. Review Source JJ Joshua J. CX Supervisor Computer Hardware Used the software for: 6-12 months ### "Easy to use" January 6, 2022 5.0 Pros The best part about the software is that it captures clicks, keypresses, shortcuts, everything you can imagine and allows us to train on processes by allowing users to "do" the process themselves. Cons I will say for longer processes editing is tedious since it captures EVERYTHING Review Source Response from iorad January 11, 2022 Joshua, thanks for your review. Absolutely - interacting is much better than watching. Thanks for being a fan of iorad! ML Mathieu L. Consultant Management Consulting Used the software for: Less than 6 months ### "My thoughts on Iorad" June 28, 2019 4.0 Pros Iorad is a useful and innovative tool that gather the following pros in my opinion: - Easy to use, to manage, to learn - Time saving - Good Customer Service Cons The cons I will list for Iorad are due to the fact that the development of the solution is still ongoing. Some new features will be appreciated, such as a "drag and drop" of the steps. Moreover, some bug are still existing. Review Source BL Brian L. SIS Service Specialist Information Services Used the software for: Less than 6 months ### "Love this Application" June 28, 2019 5.0 Many of the administrators and teachers who have asked for support guides with our SIS system, have been very happy with the videos that I have created and sent them. It is a quick way to support staff with a combination of visuals and text. Pros What I like most about this application is that I can produce quick tutorial videos with real time step by step instructions where users can follow along. Cons The only thing that I find that I would change is the voice over feature. It will generate voice over for the text automatically which is a great feature. If you edit the text in your video, you need to re- generate the voice over. In the realm of life, this is not a big deal and will not stop using this application because of this. Review Source PL Patrick L. Instructional assistant computer science Education Management Used the software for: 1-2 years ### "Best tutorial device out there" June 28, 2019 5.0 Pros I love that it is so easy to start and go through the tutorial making process, I am one of the main technology implementation people at my schools and it works so easily that it takes me less time to create the tutorial than it takes me to figure out the program I’m making a tutorial for. Cons I wish there was a little more flex with what the walkthrough looks like, I haven’t used the premium version before so this maybe something that I just have access to. Review Source LT Lynn T. Manager, Education Computer Software Used the software for: 1-2 years ### "Iorad Review" June 14, 2019 4.0 Iorad is a wonderful company to work with! Pros How easy it is to use! They have also made great improvements in the library making it easy to find simulations. Cons This is great simulation software, but my customers often refer to it as a "click-through". It does not really offer them the actual learning that they need. Review Source CC Cori C. CEO Utilities Used the software for: Less than 6 months ### "Amazing responsiveness and service." August 1, 2020 5.0 Wonderful. Pros The support and responsiveness on questions regarding this product are very impressive. Cons It doesn't record "video" playing in your web browser. Review Source TK Teagan K. Senior Implementation Manager Human Resources Used the software for: Less than 6 months ### "Iorad - Software Review " January 6, 2022 4.0 I would recommend this product to everyone! Whether it is internal learning or external learning, this is a tool that has helped us tremendously. The Iorad team is great and there are always new updates! Pros The text-to-speech option has been incredibly useful and time-saving for our organization. This has been a significant impact to help our team internally and externally to ensure adoption and understanding. The ability to view the Iorad in multiple formats has cut down on work for us, as it meets the need of all users! Cons The organization of Iorad's for an entire organization could be more granular. I have also found the desktop version to not be as user-friendly. Review Source Response from iorad January 11, 2022 Teagan, thanks for your review. Happy to hear your team has gotten a lot of value from using iorad for your training needs. Good news - we are excited to release a new desktop capture version this year. Stay tuned! Thanks for being a part of the iorad family! RS Rachel S. Sr. Mgr. Training & Awareness Computer Software Used the software for: 1-2 years ### "iorad tutorials aid adoption" January 6, 2022 5.0 Overall, very happy with iorad. The tool is easy to use and we always receive excellent customer service. Highly recommend! Pros iorad's makes it easy to create detailed tutorials which allow users to practice step-by-step transactions as well as printing to PDF for desk-side work instructions. Incorporating iorad tutorials into our training helped prepare our end-users to use and adopt a new ERP system and business processes. Cons It would be nice if the app captured key strokes in addition to clicks, but still a great tool without that feature. Reason for choosing iorad Price, ease of use, well reviewed. Review Source Response from iorad January 12, 2022 Rachel, thanks for your review! Thrilled to hear you & the team are getting such good use out of iorad. iorad doesn't capture what content is being entered but what you can do is use our "shortcut" feature or if not a "shortcut" per se you can use the "type" tool itself to simulate keystrokes. For example, the ESC key. If you'd like to learn more, feel free to reach out. Happy to jump on a call and walk you through how this works. Thanks for being a fan of iorad! JJ Joshua J. Director Academic Technology Education Management Used the software for: 1-2 years ### "No More Screenshots" January 13, 2022 5.0 It's been great. I can put out training tutorials within minutes. They are easy to share with a direct-link as well as be located on the auto-generated website which can be embedded in most platforms. The interactive portion that forces users to actually perform the actions on "simulated" screenshots is amazing. Pros I love the fact that it automatically creates the tutorial as I go through and perform the task without having to pause and take screenshots. Cons The PDF printouts are very useful (especially for some end-users), but I do wish there were some more formatting options for them. Review Source Response from iorad January 14, 2022 Joshua, thanks for your review. Happy to hear you love iorad and are saving lots of time using it! Thanks for being a fan of iorad! JL Jaeson L. Director Telecommunications Used the software for: 1-2 years ### "Great tool for knowledge base development" January 6, 2022 5.0 Overall everything has worked great. Our clients love the step by step tutorials as they’re easy to follow and read. Pros This product saved myself and the company hours and hours of time documenting all the processes needed for our knowledge base. From the click by click snapshots and the text generated for each, this was truly a time saver Cons The only adverse thing I can think of is that there isnt a way to easily “paste” the information step by step into our KB tool. Having to use the html coding to add to our KB was a bit tedious. Would be nice too if there’s a way to link the content to the Kb so it’s a one time update across platforms Review Source Response from iorad January 10, 2022 Jaeson, Thanks for your review. We're glad to hear its saving you & your company hours while giving you back some time in your day. We integrate with a bunch of Knowledge Management systems and continue to add to the list. Here's the list we currently integrate with: https://www.iorad.com/connectintegrations/plugins Let us know what KB you're using & we're happy to look into it with you to see what the options are to make it easier. Thanks for being a part of the iorad family. SH Sarah H. Content Specialist Computer Software Used the software for: 6-12 months ### "Great product!" January 6, 2022 5.0 We have worked closely with Iorad to improve upon needed features that we came across, such as adding copyrights to videos. The support team is always super responsive and willing to work with us to help achieve our goals. Pros The learning curve for Iorad is almost non-existent; it's incredibly easy to get started, create a video, add text-to-speech, and background music. It's suitable for our content training team to introduce step-by-step learning when onboarding clients onto our platform. Cons The text-to-speech voices and the quick find search functionality could be honed a little better! Review Source Response from iorad January 11, 2022 Sarah, thanks for your review. Love to hear the team enjoys using iorad for your onboarding & training content. Keep on rocking it! Thanks for being a fan of iorad & continuing to provide feedback which helps us to make the product even better! Similar Products Featured ## Related categories [Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.