# SYNCRO Web 2 Text Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SYNCRO Web 2 Text Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/142368/SYNCRO-Web-2-Text-Chat-Software --- # SYNCRO Web 2 Text Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SYNCRO Web 2 Text Chat Software ## What is SYNCRO Web 2 Text Chat Software? SYNCRO is a live chat software that enables real-time communication between website visitors and site owners via SMS text messaging. The software allows site owners to respond to chats directly from their mobile phones without needing to be at a computer, download apps, or have an internet connection. Key features include the ability to send chats to multiple phones, use AI chatbots, and receive texts directly through the website. ## What is SYNCRO Web 2 Text Chat Software used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SYNCRO Web 2 Text Chat Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://syncromsp.com/&name=SYNCRO Web 2 Text Chat Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SYNCRO Web 2 Text Chat Software 4.5 (2) VS. [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price CA$10 Per Feature Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (16,359) Value For Money 5.0 (2) Value For Money 4.5 (11,420) Customer Service 4.5 (2) Customer Service 4.4 (10,638) ## SYNCRO Web 2 Text Chat Software alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Branding Add customized logos and colors to align with company branding Geotargeting Geographic location of visitors determines behavior of the software Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Screen Sharing Digitally share screen view with others Third-Party Integrations Set up connections to third-party platforms to improve business processes SYNCRO Web 2 Text Chat Software 7 features Add customized logos and colors to align with company branding Geographic location of visitors determines behavior of the software Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Digitally share screen view with others Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic CA$10.00 Per Feature, Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User President Information Technology and Services ### "Great PSA / MSP for the small to medium MSP" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 7, 2019 Don't expect it to be the greatest RMM out there with tons of reports with all the bells and whistles, but it is decent, always moving forward, and going in the right direction. Pros I like that Syncro allows unlimited client installs and you are only billed for addons like antivirus on top of your per user bill. Cons The part that bothers me the most is there are request for feature updates / fixes that are made, but they never happen. Also support responds a lot with "We will pass this along to the developers" Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Price Reasons for choosing SYNCRO Web 2 Text Chat Software It just felt like a better fit coming from RepairShopr Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 10, 2019 I think you have mixed us up with someone else. We are a live chat to text solution with SMS tools like reverse chat. AO Ahmed O. Sales Director and Operations Manager Marketing and Advertising ### "Stand out from the bunch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2019 We are solving the problem of easy contact with customers for our clients who are out in the field and want to use their phones native SMS functionality to stay in touch with their customers and leads while away from a computer and tablet. Pros This is one of the few live chat software that allows users to receive chats directly to their phone as an SMS and not through the application. This is something which brings the user-friendliness and ease of use and functionality to a new level for field service techs who want to stay in touch with customers through their phone instead of having to log into an app. Cons Its really excellent for what it does, I don't have any complaints at all so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)