--- title: "SYNCRO Web 2 Text Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SYNCRO Web 2 Text Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/142368/SYNCRO-Web-2-Text-Chat-Software/" page_type: "product" language: "en" --- # SYNCRO Web 2 Text Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SYNCRO Web 2 Text Chat Software ## What is SYNCRO Web 2 Text Chat Software? SYNCRO is a live chat software that enables real-time communication between website visitors and site owners via SMS text messaging. The software allows site owners to respond to chats directly from their mobile phones without needing to be at a computer, download apps, or have an internet connection. Key features include the ability to send chats to multiple phones, use AI chatbots, and receive texts directly through the website. ## What is SYNCRO Web 2 Text Chat Software used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SYNCRO Web 2 Text Chat Software?[Manage this product listing](https://www.g2.com/products/syncro-web-2-text-chat-software/claim_requests/new?auto=true) ## SYNCRO Web 2 Text Chat Software Overview Updated August 2026 AI summary SYNCRO Web 2 Text Chat Software enables small businesses to interact with website visitors in real time through consumer-facing chat, offering features like customizable branding, geotargeting, proactive chat initiation, and chat routing. Optional screen sharing and third-party integrations expand its capabilities. The platform is delivered as a cloud, SaaS, or web-based solution for ease of deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SYNCRO Web 2 Text Chat Software 4.5 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price CA$10 Per Feature Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (16,466) Value For Money 5.0 (2) Value For Money 4.6 (11,516) Customer Service 4.5 (2) Customer Service 4.7 (10,729) ## SYNCRO Web 2 Text Chat Software alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about SYNCRO Web 2 Text Chat Software Overview ### What company size and specific industries is SYNCRO Web 2 Text Chat Software built for? SYNCRO Web 2 Text Chat Software is designed for small businesses and mobile sales teams, with a focus on real estate agents and brokers, mortgage brokers, and classified ad systems. It also fits small business owners who need a text chat tool for customer communication and sales follow-up. Features and Usability ### What are the key features of SYNCRO Web 2 Text Chat Software? SYNCRO Web 2 Text Chat Software offers customizable branding, geotargeting, proactive chat, and real-time consumer-facing chat for live messaging. It also includes screen sharing, transfers/routing for directing chats, and third-party integrations for connecting with other business systems. Getting Started and Support ### What training and onboarding options does SYNCRO Web 2 Text Chat Software offer? SYNCRO Web 2 Text Chat Software provides documentation for training and onboarding. This written reference material can support users with setup steps, feature guidance, and ongoing lookup as teams learn the system and review information when needed. Getting Started and Support ### What customer support options does SYNCRO Web 2 Text Chat Software offer? SYNCRO Web 2 Text Chat Software provides chat support for customer help. No reviewer feedback about support experience is available in the catalog data, so user satisfaction, response speed, and agent helpfulness cannot be described from the provided information. ## Features AI summary Based on 6,967 Live Chat reviews According to Capterra reviewers, these are the Live Chat features buyers prioritize most when evaluating a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) SYNCRO Web 2 Text Chat Software focuses on other capabilities that Capterra reviewers also consider important, including **Real-time Consumer-facing Chat** (**43%**). This feature gives teams a direct way to respond to website visitors as conversations happen, helping businesses answer questions faster, improve customer interactions, and support timely communication with prospects and customers. Customizable Branding Add customized logos and colors to align with company branding Geotargeting Geographic location of visitors determines behavior of the software Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Screen Sharing Digitally share screen view with others Third-Party Integrations Set up connections to third-party platforms to improve business processes SYNCRO Web 2 Text Chat Software 7 features ### All Features - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic CA$10.00 Per Feature, Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User President Information Technology and Services ### "Great PSA / MSP for the small to medium MSP" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 7, 2019 Don't expect it to be the greatest RMM out there with tons of reports with all the bells and whistles, but it is decent, always moving forward, and going in the right direction. Pros I like that Syncro allows unlimited client installs and you are only billed for addons like antivirus on top of your per user bill. Cons The part that bothers me the most is there are request for feature updates / fixes that are made, but they never happen. Also support responds a lot with "We will pass this along to the developers" Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Price Reasons for choosing SYNCRO Web 2 Text Chat Software It just felt like a better fit coming from RepairShopr Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 10, 2019 I think you have mixed us up with someone else. We are a live chat to text solution with SMS tools like reverse chat. AO Ahmed O. Sales Director and Operations Manager Marketing and Advertising ### "Stand out from the bunch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2019 We are solving the problem of easy contact with customers for our clients who are out in the field and want to use their phones native SMS functionality to stay in touch with their customers and leads while away from a computer and tablet. Pros This is one of the few live chat software that allows users to receive chats directly to their phone as an SMS and not through the application. This is something which brings the user-friendliness and ease of use and functionality to a new level for field service techs who want to stay in touch with customers through their phone instead of having to log into an app. Cons Its really excellent for what it does, I don't have any complaints at all so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.