# ilos Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ilos Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/142382/ilos-Videos --- # ilos Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ilos ## What is ilos? VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education. ## What is ilos used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Video Making](https://www.capterra.com/video-making-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $50 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ilos?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.vidgrid.com/&name=ilos) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ilos 4.8 (29) VS. [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $50 Per Feature, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (29) Ease Of Use 4.0 (958) Value For Money 4.7 (16) Value For Money 4.2 (781) Customer Service 4.7 (19) Customer Service 4.0 (753) ## ilos alternatives [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Academic/Education Software specialized for schools (K-12 & Post-Secondary) Access Controls/Permissions Define levels of authorization for access to specific files or systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Asynchronous Learning Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Blended Learning Supports learning paths that combine in-person classes with online/virtual courses Built-in LMS LMS functionality built-in for content delivery ilos 26 features Software specialized for schools (K-12 & Post-Secondary) Define levels of authorization for access to specific files or systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Supports learning paths that combine in-person classes with online/virtual courses LMS functionality built-in for content delivery Software specialized for corporate use Create, organize, and assign courses to users Create, save, and store files Games or game-like elements to track progress and reward accomplishments Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Designing course materials to be completed in a sequential order for personalized learning purposes Ability to chat online in real time Access for students to complete learning materials on mobile platforms Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Online portal through which end users can access the system, manage tasks, or obtain information Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create tools to measure student retention of learning material and lessons Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) Software designed for companies who offer training programs to clients Create professional looking videos by manipulating video footage with filters, special effects, trimming, filters and transitions Store and manage online video content Allows users to view videos without downloading media files Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.5 (27) 4.5 Based on 27 reviews ## Pricing Value for money 4.7 (16) Free Trial Basic $50.00 Per Feature,Per Month Value for money 4.7 (16) 4.7 Based on 16 reviews ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (19) 4.7 Based on 19 reviews ## User reviews Overall rating 4.8 Based on 29 reviews Filter by rating 5(23) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Jeff K. Instructor Higher Education ### "Great video recording software in an education setting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2020 Vidgrid makes it super easy for me to record online lectures and to do distance education easily and quickly. They have great features and are constantly making the product better. Pros Vidgrid has been fantastic for creating online lectures and tutorials. I teach online and use it to record my lectures. It has great privacy settings so that only my students can see the videos. I can also track and see if the students watched the video and how much of it they watched. I can even add quiz questions into the videos to ensure mastery over the content presented. There are multiple functions, fantastic support, and it is fairly intuitive. Cons There are few things I don't like about VidGrid. I have had difficulty when I set permission settings so only my students can see the videos that some students struggle to get the video to play. While this doesn't happen often, it does happen. Switched from [Panopto](https://www.capterra.com/p/149878/Panopto/) The university made the choice to switch and it was a great one. Vidgrid is far better and easier to use than Panopto. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Daniel J. Organic Chemistry PhD Student Higher Education ### "Great for online courses!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 3, 2020 VidGrid has helped me reach out to students by making it easier to have a video conversation where I can get feedback and attend to their questions. Pros VidGrid is a great tool to create online courses and provide options for students to understand the material more interactively. Cons Some of the software features are a little hard to grasp at the beginning, and the options for personalized videos could be enhanced, but they do offer a variety of things to modify your courses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nikhil B. Product Owner Information Technology and Services ### "Great APIs and Super Responsive Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2019 Pros Fast additions to API and super responsive support. Doesn’t require IT Helpdesk for users to install on their machines Cons Nothing. Really great to use and breadth is expanding constantly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Richard S. Blackboard Support and Services Manager Higher Education ### "VidGrid" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 7, 2019 Pros VidGrid is where our institution hosts all video content for our online courses. Not only is VidGrid a video hosting platform, with easy integration into Blackboard Learn, it is also helping us tackle our ADA compliance issues concerning video closed captioning. In-video quizzes are easily added and fully integrated with the LMS gradebook. Great service overall. Cons Some of our more specialized programs will often receive errors in the closed captioning due to the complex nature of the vocabulary. Certain medical and technical terms are often misunderstood by the machine captioning option. VidGrid has a manual edit option which enables us to correct the issues ourselves, as well as a FANTASTIC customer service department which is always willing to help out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Manager, Talent Management Construction ### "VidGrid Training" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2019 Great way to get content from our employees to share. Allows a better exchange of information, especially technical information, to solve problems. Pros Ease of use for all, ability to do some basic editing within the program, closed captioning support Cons Would be nice to have a more robust app to use instead of saving the site, but it works. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Paul W. Video and Digital Media Technologist Higher Education ### "Video capture and creation for normal people" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 20, 2018 VidGrid is used for faculty to create instructional content and have it captioned for sharing within our LMS. Staff generally use it for intranet instructional screen recordings, and students use it to either create a video or simply submit into the LMS. Pros VidGrid has done a great job targeting the internet savvy video virgin. The recorder and website do a great job walking you from feeling intimidated to finishing your first video. Cons Being a larger, slower moving company with many change-averse users, some updates (including the rebranding) caught us more by surprise than we like. It would be nice to allow opting in for updates rather than finding out after a feature/bug is live that users should expect a change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeanne S. Professor Education Management ### "Ilos for Distance learning and face to face " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 24, 2018 Pros I found that Ilos to be very easy to use. I simply log into my canvas learning system account and click on ilos and record. I use it to record my face to face graduate courses each week and this gives students a chance to review the lectures. I also use it for online learning at the beginning of the semester to greet my students so that they see my face and become comfortable contacting me. I also record video lectures and podcasts (by recording my voice with a pretty picture but, not me) I found this very helpful as well. Cons I'm not sure it has to do with the software but, the sound quality is not strong. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mike G. Media Producer Higher Education ### "Great Product So Far!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 19, 2018 I've been very pleased with ilos so far! Pros We are currently doing a pilot program with ilos (new name is VidGrid) and I've been pleased with it so far. It makes creating screen capture videos easy and also allows for adding closed captions to the videos to meet ADA requirements. Cons Editing of closed captions (machine created) could be easier. Youtube does a nice job with having a video player along side where you can type or fix captions, so hopefully ilos will get better with being able to edit closed captions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Yvonne S. Instructional Designer II Higher Education ### "Still has some bugs to work out, in Beta stage for best features" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 8, 2018 I love what they do and what they are trying to do. I think once they get the bugs worked out in the new features which are all in beta phase, this will be a powerful video program that instructors will love. Pros I loved being able to make videos interactive by adding questions and being able to link that data to my grade book in Blackboard. I also like their captioning services--fast, accurate, and all done by real people. Cons The new interactive features are in the beta stage. I have input many questions and there are weird formatting errors once the questions are finalized. Also, I hate that you can't edit question sets. You pretty much have to start over if you make any errors or want to change questions in the future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Scott B. National Training Director Construction ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2018 I really do love it. This has become a very valuable tool for our company. Pros It is very easy to use, and is very useful! Cons I wish the app would allow for screen recording. It would be nice for taking training videos on how to use smart phone and tablet apps. iPhone has something that makes this possible, but it would be cool to be able to do it strait from the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142382/ilos-Videos/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)