# ilos Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ilos the right Remote Support solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142382/ilos-Videos/reviews

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ilos

4.8 (29)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ilos

Ease of use

4.8

Customer Service

4.7

## Pros and Cons in Reviews

Jeff K

InstructorHigher Education, 10,001+ employeesUsed the software for: More than 2 years.

“It has great privacy settings so that only my students can see the videos. “

April 5, 2020

## Showing most helpful reviews

Showing 1-25 of 29 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Paul W.  
Video and Digital Media Technologist  
Higher Education  
Used the software for: 1-2 years

### "Video capture and creation for normal people"

October 20, 2018

5.0

VidGrid is used for faculty to create instructional content and have it captioned for sharing within our LMS. Staff generally use it for intranet instructional screen recordings, and students use it to either create a video or simply submit into the LMS.

Pros

VidGrid has done a great job targeting the internet savvy video virgin. The recorder and website do a great job walking you from feeling intimidated to finishing your first video.

Cons

Being a larger, slower moving company with many change-averse users, some updates (including the rebranding) caught us more by surprise than we like. It would be nice to allow opting in for updates rather than finding out after a feature/bug is live that users should expect a change.

Review Source

Jeff K.  
Instructor  
Higher Education  
Used the software for: 2+ years

### "Great video recording software in an education setting"

April 5, 2020

5.0

Vidgrid makes it super easy for me to record online lectures and to do distance education easily and quickly. They have great features and are constantly making the product better.

Pros

Vidgrid has been fantastic for creating online lectures and tutorials. I teach online and use it to record my lectures. It has great privacy settings so that only my students can see the videos. I can also track and see if the students watched the video and how much of it they watched. I can even add quiz questions into the videos to ensure mastery over the content presented. There are multiple functions, fantastic support, and it is fairly intuitive.

Cons

There are few things I don't like about VidGrid. I have had difficulty when I set permission settings so only my students can see the videos that some students struggle to get the video to play. While this doesn't happen often, it does happen.

Switched from

[Panopto](https://www.capterra.com/p/149878/Panopto/)

The university made the choice to switch and it was a great one. Vidgrid is far better and easier to use than Panopto.

Review Source

Yvonne S.  
Instructional Designer II  
Higher Education  
Used the software for: 1-2 years

### "Still has some bugs to work out, in Beta stage for best features"

August 8, 2018

3.0

I love what they do and what they are trying to do. I think once they get the bugs worked out in the new features which are all in beta phase, this will be a powerful video program that instructors will love.

Pros

I loved being able to make videos interactive by adding questions and being able to link that data to my grade book in Blackboard. I also like their captioning services--fast, accurate, and all done by real people.

Cons

The new interactive features are in the beta stage. I have input many questions and there are weird formatting errors once the questions are finalized. Also, I hate that you can't edit question sets. You pretty much have to start over if you make any errors or want to change questions in the future.

Review Source

VR

Verified Reviewer  
Director of Blackboard Administration and Support Services  
Higher Education  
Used the software for: 1-2 years

### "Lifesaver for accessibility"

July 23, 2018

5.0

Our faculty love ilos (when the captioning works) for all of the reasons stated in the first question above. We are using ilos for flipping the classroom.

Pros

I like that we can screen record, host videos, caption, add questions/quizzes, edit video, and other features all within one website/product.

Cons

There are currently lots of glitches with the machine captioning. Ilos set the bar really high for themselves the first year we used them, and adding this feature was not an improvement. If we had not had such a great experience the first year, we might not be patient enough to give them time to work this out. I'm afraid new customers may not be so patient. And it depends on how quickly they get this problem fixed whether we will continue a third year.

Review Source

VR

Verified Reviewer  
Adjunct Professor  
Higher Education  
Used the software for: 1-2 years

### "Ilos for screencasts"

July 19, 2018

5.0

I have created a number of How To videos using Ilos (including instructions for programs on a phone.) Screencasts are very easy to complete.

Pros

The program is very fast for a online program. It is very easy to do basic functions within the program itself - recording, saving, and uploading. I really like the new addition of questions in the middle of the videos and the ability to add comments. The easy interface to Moodle is also excellent. I have also created videos on my phone to show students how to install software on the phone.

Cons

I do like to use special effects, like zooms and speeding up the recording. I also like to splice several videos together - I have found that the basics are handled well with Ilos, but if I want to add effects, I need to pull up another program. I am not sure about this - it seems that there is a small downloaded extension to my browser (I did not need administrative rights which is good) so I don't know if it would work on a Chromebook.

Review Source

Richard S.  
Blackboard Support and Services Manager  
Higher Education  
Used the software for: 6-12 months

### "VidGrid"

March 7, 2019

5.0

Pros

VidGrid is where our institution hosts all video content for our online courses. Not only is VidGrid a video hosting platform, with easy integration into Blackboard Learn, it is also helping us tackle our ADA compliance issues concerning video closed captioning. In-video quizzes are easily added and fully integrated with the LMS gradebook. Great service overall.

Cons

Some of our more specialized programs will often receive errors in the closed captioning due to the complex nature of the vocabulary. Certain medical and technical terms are often misunderstood by the machine captioning option. VidGrid has a manual edit option which enables us to correct the issues ourselves, as well as a FANTASTIC customer service department which is always willing to help out.

Review Source

VR

Verified Reviewer  
Product Manager  
Human Resources  
Used the software for: 1-2 years

### "Ilos Review"

July 20, 2018

4.0

I've used ilos for many things in my day-to-day. I use it for product demos, bug recreation recording and instructional videos. I am in the process of integrating Ilos into my LMS system to create microlearing training videos.

Pros

I love the easy of use of the recorder. It's simple, light weight and doesn't require admin rights to my PC to install.

Cons

I would love to be able to use the editing features directly within the recorder. It takes a long time after recording for the video to become available for trimming, blurring and adding questions.

Review Source

Mike G.  
Media Producer  
Higher Education  
Used the software for: Less than 6 months

### "Great Product So Far!"

September 19, 2018

5.0

I've been very pleased with ilos so far!

Pros

We are currently doing a pilot program with ilos (new name is VidGrid) and I've been pleased with it so far. It makes creating screen capture videos easy and also allows for adding closed captions to the videos to meet ADA requirements.

Cons

Editing of closed captions (machine created) could be easier. Youtube does a nice job with having a video player along side where you can type or fix captions, so hopefully ilos will get better with being able to edit closed captions.

Review Source

VR

Verified Reviewer  
Senior Manager of Training and Development  
Marketing and Advertising  
Used the software for: 6-12 months

### "Simple, elegant and effective"

July 17, 2018

5.0

Ilos has helped us with script and process fidelity. We are easily able to increase the speed of mastery for all employees. This product has greatly improved our new-hire onboarding experience.

Pros

The Ilos interface is simple, well designed, and easy to learn. It's most basic features are intuitive, with the advanced features being easy enough to master.

Cons

I would like the ability to strip audio from video, and keep an audio bank. It's a specific request, but I use Ilos for customer support and inside sales, and that feature would be helpful.

Review Source

VR

Verified Reviewer  
Marketing and Sales Intern  
E-Learning  
Used the software for: 6-12 months

### "School Use"

July 17, 2018

5.0

I use Ilos as a teaching device during school. I love that I can screen capture and show students where to find things online.

Pros

I most enjoy the phone use capabilities. It's extremely convenient for me as a college student

Cons

Nothing. I really think this software is great for what I need it to do.

Review Source

Jeanne S.  
Professor  
Education Management  
Used the software for: 1-2 years

### "Ilos for Distance learning and face to face "

September 24, 2018

4.0

Pros

I found that Ilos to be very easy to use. I simply log into my canvas learning system account and click on ilos and record. I use it to record my face to face graduate courses each week and this gives students a chance to review the lectures. I also use it for online learning at the beginning of the semester to greet my students so that they see my face and become comfortable contacting me. I also record video lectures and podcasts (by recording my voice with a pretty picture but, not me) I found this very helpful as well.

Cons

I'm not sure it has to do with the software but, the sound quality is not strong.

Review Source

LS

Lee S.  
Client Support and Video Production Specialist  
Higher Education  
Used the software for: 6-12 months

### "ilos is the video platform you have been waiting for."

July 20, 2018

5.0

I work at a College, and we need simple video that just works for all our users from the top down. ilos has provided us that and integrated with our LMS to make the adjustment from another service as easy as possible. They have closely worked with us in every step to help our users be comfortable and learn ilos and be up and going quickly and without issues. I suggest ilos to everyone i can. I love it.

Pros

ilos is so simple. In a few minutes You will be uploading video, recording original content, and sharing it with whomever You wish. They have taken the time to make simple to follow, and thorough video tutorials to explain every aspect of their product. If You can't find what You are looking for, their customer service is astonishingly responsive and courteous. You will get services and features that You will pay quite a bit more for on other platforms. It's just an excellent product that has stepped up our video game.

Cons

I'd like to be able to assign a video to a non-entity user like a Department or Division instead of a person to help with continuity in the case of turnover or personnel changes. They have recently introduced institutional size limits, which I was not thrilled about, but I do understand the need for it. Still, unlimited uploads is certainly more appealing.

Review Source

SW

Sara W.  
Math Instructor  
E-Learning  
Used the software for: 2+ years

### "iLos Consumer Review"

July 26, 2018

5.0

Pros

My institution purchased iLos about two years ago. In the past, we have used Wimba and Panopto. iLos is by far superior to both of those options. From downloading the recorder to organizing and recording videos, iLos is extremely user friendly. I recommend other instructors at my institution to get on board as well! Customer service is exceptional. The live chat option is amazing. And once the rep had to take over my computer to solve a problem, and everything was worked out quickly.

Cons

My least favorite aspect is the editor. Editing was easier in Panopto because you had the option of slowing down the recording in order to get more precise cuts in the video. With iLos, it is more of a listening, rewinding, guessing, and playback in order to cut portions of a video. A bit more time consuming than Panopto.

Review Source

NI

Nikitah I.  
Professor  
Higher Education  
Used the software for: 6-12 months

### "Moving to ilos"

July 21, 2018

4.0

Pros

I came to ilos after working with youtube video and skype for business video and several other mediums, integrating these with Blackboard. With the launch of Canvas at my university, I decided there had to be an easier more efficient way to both affect the integration seamlessly into the chosen CMS, as well as to offload the material for review and external purposes, neither of which easy or intuitive with those other mediums. I find ilos well suited for the purpose and very effective as well as much faster than some of the other mediums. In fact, I wish ilos was chosen to replace Canvas own conferencing mechanisms which leave a lot to be desired.

Cons

The biggest challenge is making sure the add on program is downloaded and installed properly in your particular Windows installation which could be a challenge of the new windows 10 software rather than ilos itself. There is also the possibility of conflicts with a myriad of other desktop programs that handle a/v or seek to exclusively.

Review Source

NB

Nikhil B.  
Product Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Great APIs and Super Responsive Support"

September 17, 2019

5.0

Pros

Fast additions to API and super responsive support. Doesn’t require IT Helpdesk for users to install on their machines

Cons

Nothing. Really great to use and breadth is expanding constantly

Review Source

Daniel J.  
Organic Chemistry PhD Student  
Higher Education  
Used the software for: Less than 6 months

### "Great for online courses!"

March 3, 2020

5.0

VidGrid has helped me reach out to students by making it easier to have a video conversation where I can get feedback and attend to their questions.

Pros

VidGrid is a great tool to create online courses and provide options for students to understand the material more interactively.

Cons

Some of the software features are a little hard to grasp at the beginning, and the options for personalized videos could be enhanced, but they do offer a variety of things to modify your courses.

Review Source

DG

Dana G.  
Sr. Instructional Designer  
Education Management  
Used the software for: 1-2 years

### "ilos is a huge asset to our institution "

July 17, 2018

5.0

In order to add engagement, collaboration, and interactivity to our F2F, blended, and online courses, we needed a cleanly designed, easy to use video platform solution. ilos has been instrumental in adding collaboration and increasing accessibility on our campus. I would highly recommend any institution to add ilos to their technology tool kit.

Pros

ease of use; clean design; ease of closed captioning; interactive quizzing feature

Cons

editing; web cam - would like to turn web cam on and off during recording

Review Source

Scott B.  
National Training Director  
Construction  
Used the software for: Less than 6 months

### "Great Product"

August 6, 2018

5.0

I really do love it. This has become a very valuable tool for our company.

Pros

It is very easy to use, and is very useful!

Cons

I wish the app would allow for screen recording. It would be nice for taking training videos on how to use smart phone and tablet apps. iPhone has something that makes this possible, but it would be cool to be able to do it strait from the app.

Review Source

VR

Verified Reviewer  
Manager, Talent Management  
Construction  
Used the software for: Less than 6 months

### "VidGrid Training"

January 8, 2019

5.0

Great way to get content from our employees to share. Allows a better exchange of information, especially technical information, to solve problems.

Pros

Ease of use for all, ability to do some basic editing within the program, closed captioning support

Cons

Would be nice to have a more robust app to use instead of saving the site, but it works.

Review Source

AL

Aaron L.  
  
  
Used the software for:

### "Easiest way I have ever found to make videos!"

December 6, 2016

4.0

I have loved using Ilos so far, and it's honestly not because I'm new to video and struggle with more complicated applications. I have used multiple video capture methods over the years and I still love Ilos. The main reason I'm such a fan is how easy it is to create videos, host them online, and manage the library all in the same place. I make training videos, so I'm not looking to win Oscars. My biggest challenges are projected turn-around time, making changes to projects when needed, and online delivery. Ilos has made all of these SO easy! In my industry, things change constantly and the ability to make a change to a video, replace it in Ilos, and have it automatically update everywhere I have used that link online is so helpful. The editing tools are limited, but that's the idea. It's supposed to be easy, so don't expect to be able to do a ton with the editing tools.

Review Source

DM

DeNisha M.  
Faculty - College of Business  
Higher Education  
Used the software for: 1-2 years

### "Thank You ILOS"

July 23, 2018

5.0

Please see the above responses.

Pros

ILOS offers a fantastic, easy to use solution to our recorded voice or video messaging needs for online or classroom classes. It load quickly, streams smoothly, and is easily adaptable for faculty or student use.

Cons

I honestly cant think of any at this time. ILOS really is an excellent product.

Review Source

VR

Verified Reviewer  
Instructional Design Technology Specialist  
Higher Education  
Used the software for: Less than 6 months

### "ILOS videos - simply awesome"

July 18, 2018

5.0

Its a great tool. Very intuitive and easy to use, edit, share and do much more.

Pros

The video editing feature. It is extremely easy to use it.

Cons

Cost to caption which affects this service at our institution

Review Source

RL

Robert L.  
Director of Education and Sales Development  
Marketing and Advertising  
Used the software for: 6-12 months

### "Ilos = Awesome"

July 17, 2018

5.0

Although I only use it once a week or so, I am using it for certifications for our sales force and it is driving productivity in the field for some of our harder to sell products.

Pros

It is absolutely easy to use. I am not fluent in video but using Ilos makes me look like a pro. It also integrates well with Lessonly...

Cons

It could use a few more editing features.

Review Source

VR

Verified Reviewer  
Wingman  
Consumer Services  
Used the software for: Less than 6 months

### "Ilos review"

July 17, 2018

5.0

I used ILOS for a school project, I got an 85 on the project and was very content with the grading and the use of ILOS In getting that grade.

Pros

The videos were easy to produce and easy to edit

Cons

There were few options to edit the video, although the video editing process was very efficient. I would of liked there to be different types of texts.

Review Source

LM

Louis M.  
Professor  
Information Technology and Services  
Used the software for: 6-12 months

### "Ilos worked for my students"

July 19, 2018

5.0

Pros

I loved the ease of operation. Having used cumbersome systems, I found Ilos very easy to use and so did my students.

Cons

I had no problems with Ilos at all. There's nothing I did not like.

Review Source

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