Who Uses This Software?

Medium to large sized businesses. Freelancers Enterprises Small businesses


Average Ratings

353 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2.50/month/user
    See pricing details
  • Pricing Details
    $2.5/month/user, billed annually
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho Expense
  • www.zoho.com/us/expense

About Zoho Expense

Zoho Expense makes expense reporting, effortless. Automate expense recording, connect credit cards, streamline approvals, gain spend visibility and control.


Zoho Expense Features

  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management

Zoho Expense Reviews Recently Reviewed!


Zoho Expense is the Solution to Your Problem for staying on top of Your Expenses

Apr 19, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Originally, about 2 years ago, I was using QuickBooks for my business and Zoho for CRM, Meetings and other. I did not realize that Zoho offered an Expense product. I really enjoyed my initial experience with Expense and immediatly migrated my database to Zoho. I was actually taking QuickBooks training sessions (at $85 a pop) with our Austin SCORE branch. Zoho has a very rich knowledgebase of trainging on their entire suite. Zoho has posted dozens of training videos on YouTube of which I have personally viewed around 30 of them I believe. I created a favorites folder and tag the Zoho videos for that reason. I have personally never had to call their support-if there is something I am usure of, the YouTube/Zoho combo solves any questions I may have.

Pros: All of the basic user GUI tools and features work flawlessly. I have never once had one of those SalesFarce moments where it took me 3 weeks to figure out the issue why new phone could not capture receipt images and other similar experiences that my associates have had. Really, understanding the operation and navigation was suprisingly intuitive. I really enjoy the aethetics; and compared to the bowl of spaghetti GUI with QuickBooks, I have never found myself in a situation where I obligated to seek out and pay for additional training because I was completely lost. The only people critical of Zoho products are those working for cometitors and folks who have never used any of the products.

Cons: In the past, many products including Expense could be a little light on features and more challenging in large, multi-platform, multi-facility, multi-user implementations. But honestly, think about SalesFarce and another three-dozen or more competitors in that space and find one that is an "everything for everyone" product - they dont exist. Zoho seems to be commited and persistent and building out the feature-set in the entire product suite.

Capterra loader

Another excellent software of the company Zoho that facilitates operability at work.

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: In my company it is very important to keep control of expenses, not only of what the company generates, but the administrative expense for each of the processes and documents made by the different departments. Based on this I can list certain positive characteristics of Zoho Expense:

-It is incredible how intuitive software can be. When generating an invoice or a payment receipt, you can take a picture with our mobile device and the software automatically schedules it.

- Not only schedules the expenses but also allows to make very complete reports of the average expenses according to the average time range that we indicate to the software

Cons: Actually this program has brought many solutions to our work environment, enhancing our administration thanks to a better management of economic resources. Of moments I do not have any type of complaint about this software

Overall: The expenses of our company are in order thanks to Zoho Expense, it even allows us to make a more thorough and adequate planning to our financial reality as a company. Records of payments, invoices, operating expenses, spending relationships and reports, are many of the benefits offered by Zoho Expense.

Capterra loader

Life saver, I wish I had started using it earlier !!!

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Super convenient... I setup my company and employees once and now it is very easy to record expenses and payments. It required minimal training and all employees were able to use it within no time. Invoice auto scanning feature works like a charm for standard bills like utilities etc. and saves lot of time.

One extremely helpful feature is auto identification of duplicate invoices which you by mistake upload. It helps in catching silly issues which could have become serious if overlooked.

Look and feel and UI/UX is so great that I have asked my development lead to use it as benchmark for our product :) Hope Zoho team wont mind this ...

Cons: Only problem I have faced so far is with the Advance Management. Somehow, I was not able to adjust advance paid to an employee with his expenses. This looks to be a simple feature. Hope team could implement this in future.

Secondly, not related to Zoho expense but I wonder why Zoho people does not have full blown salary module into it. It put me into lot of trouble of identifying another vendor for this and now I am forced to use that to main employee salary accounts. If possible, please pass this message to the relevant team. Zoho people is a very important module and it should be tightly integrated with Zoho expense. But some how I found Zoho people recommending other 3rd party software for salary management. Why not integrate that feature in Zoho expense itself and make it more useful for overall accounts management.

It's been fantastic to be with Zoho. It has reduced our workload and errors drastically.

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the transparency and ease to customize. For us as a company, it helps all levels of staff to know exactly where the report is and the timeline around processing. It helps us avoid the exchange of 100s of emails over petty issues.

Cons: I wish we could disable a few features that do not apply to our organisation. Zoho has already customised the software a lot for us, but having a features not in use disabled on everybody's dashboard would reduce some questions/ uncertainty.

Overall: - We've been able to reduce processing time by 1/3rd as it has helped us create a system/ process for expenses.

- We've cut down on 100s of back and forth emails over payments as every staff member knows at which level does the payment lie. If it is not submitted, not approved by the head of the department or is lying for approval with finance. It helps everybody have a clear timeline.

- We've cut down on numerous impromptu payment requests coming in from different sources and we have zoho now as a one point source to request payments. It helps reduce the errors and keep our finance team sane!

All in one expense tracker

Mar 20, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you can enter expenses one by one or as part of a larger report which you may want to use for one long trip. Zoho makes mileage pretty easy to report and you do not have to manually lookup distance since it allows you to enter to and from locations and calculates the mileage for you, four different ways. You can enter to and from locations, use gps to track your drive, odometer reading, and just manually entering a mileage number. Another huge pro for zoho expense is you can keep photo track of all your receipts. Imagine this, you're traveling for a week and those receipts start to add up. Breakfast, lunch, dinner, rental car, gas, tolls, parking, hotel fees, etc. Losing one of those receipts or forgetting to grab a copy can really ruin your reimbursement, with zoho expense all you have to do is take a quick photo of the receipt so you can reference it later. this is a huge convenient tool so you don't have hundreds of receipts piling up, and can easily keep track of what you've already recorded.

Cons: The receipt auto scan is hit or miss, so you might be better off just manually entering receipt details to track expense entries.

Overall: Zoho expense is a nice all in one package that allows you to keep photo receipts, track reimbursement, easily record mileage and submit expense reports with the touch of a few buttons. Highly recommend as a solid expense tracker and easy to use platform.

Well worth your money

Mar 31, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: ZOHO Expense has done an excellent job making their software more efficient and intuitive. It is as simple as taking a snap shot of your receipt, hitting upload and filling in the details. Whether you do that on your mobile device or upload invoices right from your computer, it's so simple anyone can do it. In our case, we have two organizations - ZOHO Expense made it very simple to switch between one and the other. ZOHO Expense is always adding new features to make the process even better. The admin is able to customize the app to fit their organization - the customization are endless. When it comes to submitting it to our accountant, it one or two clicks and done. After tying several expense report apps, I highly recommend ZOHO Expense.

Cons: I seem to have issues where my credit card does not sync between the bank account and ZOHO Expense. I'm not sure if it's the fault of ZOHO Expense or my bank.

Overall: Our organizations have been using ZOHO Expense for several years. Their subscription rates are very competitive - less than most, and every bit as good as the best.

Zoho Expense is a fantastic product to use for when you have busy staff with lots of expenses

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its ease of use. It's fantastically easy to use and our sales people are confident in using it which is positive as most new technology is met with resistance by our sales staff. I also love that it scans reciepts for you and enters in the data- this saves so much time. I find the app is easy to use but when I can I always try to do it via the laptop as the web browser version is awesome to use, so smooth.

Cons: The number of Merchants we have is becoming too long and we would like to reduce them or have each user have their own list of merchants, rather than a shared list. This would speed up the process (less to look through) and also reduce the amount merchants each user has on their list. An option to make a merchant a one of purchase not be added the list of merchants would be ideal as well.

Sometimes the software on the app is buggy and has problems with assocaiting tax to an expense but this is not often.

Overall: We are able to get our busy sales staff to put their multiple expenses on to a system that is easy to use. Our admin and finance team love the system as it makes invoicing and expensing easy to follow and requires less work on their part, freeing up their time for other important work.

Zoho is the Accounting Software for entrepreneurs of today!

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho is extremely easy to use. You do NOT have to be an accountant or a computer genius to use it.

The expenses module is an easy way for you to keep track of your travel expenses as well as your employees. And that is my favorite module to use!

Books module is also very easy to use and we can easily see the net profits of the company.

The reporting functionality is simple and to the point.

Cons: It still has a few features that could be improved. the opportunities are all there it just needs to be expanded. i.e more filters, more customization

Overall: Zoho Customer support is top notch! always there to help

Inexpensive expense management with excellent feature set

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Although price is what drew us initially to consider Zoho Expense, its the features and functionality that has kept us as a customer. We originally used Concur and found it to be too cumbersome and far too much for our needs. Zoho Expense fits our needs, and budget, much better.

Cons: The inability to have users able to enter or create expense requests on other behalf. Although this feature is in the pipeline now.

Overall: Great application. Easy to use and administer. Right mix of features including mobile apps. Great value for the price.

Zoho Expense

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use when on the road. My reps are able to quickly take a picture of the receipt and then go back to it later to fill in the information regarding that transaction. As a company we had an immediate decline in lost receipts which will help us in an audit.

Cons: I would like to software to connect with the credit card company to verify all transactions have been complete. Our accounting team must reconcile the credit card statement with the Zoho reports to make sure all transactions have been documented, this costs us time and money.

Overall: Zoho Expense has been a useful tool, and has decreased the number of receipts lost. We are now able to keep all receipts digital.

super simple to use and very helpful

Aug 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, easy to use, can add on users easily.

Cons: Our staff is on the road and the adding of receipts using the apps frequently causes duplicates for the corporate card charges that are fetched and added. Staff wants to add the receipts on the road and put in receipt mailbox, but easily to add to folder on desktop that going to receipts inbox. wish that function worked better

Overall: Love it - we are a multi- zoho project using company. the products work well, staff is happy, we are definitely more efficient because of the software

Easy, affordable, simpler credit card reconciliation.

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User-friendly interface and easy-to-use mobile app; direct link to credit card statements ensures we are not missing any transactions. Syncing with QuickBooks makes monthly reconciliation much easier for our accountant - much less manual entry needed.

From the admin side, it is great to access reports to view spending trends and habits among staff; helps with budgeting.

Cons: It would be great if the receipt / credit card transaction syncing worked a bit differently - currently we have quite a few staff who get overwhelmed by the end of the month from duplicate expenses. We have included in our training that they should add receipts as soon as the expense in incurred so that Zoho can match things properly, but that is not always feasible. It would make it easier if expenses created from receipts automatically linked to credit card expenses, even if they were added several days after the credit card feeds pull in.

Another improvement would be more customization within different profiles. Besides being able to limit which categories are shown, we would love to be able to limit which classes, customers, etc are shown depending on which profile a user is associated with.

Overall: Implementing Zoho Expense has saved our accountant a great deal of time and effort. She used to manually enter staff's credit card expenses into QuickBooks, but now she can import them easily.

There are a few functionalities we wish we had (and hope will come at some point in the future!), but customer service is super responsive and helpful whenever we've had questions or issues.

Amazing Application!

Nov 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the small features, like itemizing receipts and adding and matching expenses from cards. It's extremely easy to use and there are so many features, I don't think there is a thing Zoho doesn't have. I also love that it is compatible with all my devices, even Amazon Kindle.

Cons: It was a bit confusing at first, there was a small learning curve when I first started but I highly recommend watching a few videos and reading the help pages.

Overall: For quite a few years now, we have used Expensify.com to manage our trip expenses and receipts for 8 different cross cultural month long experiences. It worked well, but unfortunately in addition to a extreme increase in their rates, it was also not compatible with our newly purchased department devices that were acquired for the purpose of expense tracking. After finding Zoho, we realized how many features Expensify was actually missing, that we were paying more for. Zoho is highly customizable, works with every device and works better for our purposes than any other program we tried. We are so happy we made the switch and would recommend it to any company looking for a new expense program! Some of our employees have even started using it for personal expense tracking. It is an all-around winner!

ZOHO CRM user and EXPENSE administrator

Mar 15, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: One of my responsibilities is to oversee the AP function and expense reporting is by far one the most tedious aspects. ZOHO helps alleviate a bit of that headache with their online and mobile app platforms that allow users to upload and submit information electronically. More over, ZOHO has the capability to export their information in far more detailed fashions then other desktop and mobile applications including AMEX and Citi. I also like the approver and reminder functionality the app enables for the management team. For example, we can set a reminder for the user when something is "unexpensed" after a period of time. Then they expense it and the approver is then reminded when something is "unapproved" after a period of time.

Cons: The set up can be difficult. I wish they would offer various basic set up templates you could import or copy and then edit for company policies.

Zoho Expense is easy to use for all employees and especially for people on the go.

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: It has a very simple and easy to use interface. The mobile app is great because you often get receipts on the go that end up in your wallet or purse or just plain missing. The app gives you an opportunity to immediately scan the receipt and add it to an expense report. It also automates the approval process with a manager and submits it to Zoho books.

Cons: It isn't clear from the start how you should use zoho expense and zoho books together. They both basically do the same thing but expense is meant for employees. You could use books alone but it would be more time consuming for the accounting person. What they don't tell you is that you need to set both of them up with the same CoA and that you need to make sure they stay the same because they don't appear to sync. It is also confusing how recurring expenses in books is meant to work with zoho expense and you can't create a recurring expense in Zoho Expense.

Very simple but solid expense reporting tool but yet low investment cost to an organization!

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoho Expense's ease of use both from a computer and a mobile device is excellent! We really like the mobile app because it allows easy capturing of receipts and adding them to expense reports while on the road.

Cons: The only thing that I feel like I can put as a Con right now is the ability to because to have multiple levels of approvals through like a workflow. This would allow a person immediate supervisor to approve lets say an expense report and then once they approve it gets kicked up to Accounting review team/management for second level approval.

Overall: We have departments that handle a higher volume of receipts using this tool to help better manage getting receipts attached to expense reports timely, especially while on the go! They can then submitted completed reports with receipts attached electronically.

Excellent software, easy to use, extremely efficient and convenient

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes my life a lot easier! What I love the most about Zoho expense is that I can send receipts to my own email zoho address and it goes directly to Zoho and automatically creates an expense that detects the amount and basic info, like the merchant and type of expense.

Cons: That is not free for small business like mine that can't really afford to buy it yet.

Excellent tool for Expense Tracking

Dec 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its ease of use and customizability are the top features of this fantastic tool. Keep tracking of expenses and settling them has never been easier. You can click a picture of the receipt and upload or scan, no need to carry the old receipts with you. You can talk to their support team and get it customized according to your needs.

Cons: Well, to be honest, I didn't dislike much. One thing which I can point out is that it does get buggy sometimes and does not calculate or associate the right tax value with the item.

Overall: We have saved a lot of time once we started using Zoho. Moreover, the accounts team can breathe easy now because there is no more risk of duplication or missing receipts.

Great Receipt Tracker

May 24, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use this to keep track of all receipts for our employee debit card holders. They record all their expenses, and we have set up Zoho to compile a weekly report that automatically batches them for me to review and enter into our financial software. It has vastly improved the timeliness of getting receipts turned in, and decreased the rate of lost receipts to almost zero. Although we aren't using the software exactly as intended (as a way to report business expenses on a corporate credit card), it is working well for us and has the right price point.

Cons: I attempted the Quickbooks integration and it worked but for the way we are using the app it won't work to integrate because it forces me to choose a credit card account in our books to pay the expenses. It would be amazing if we could assign it to pay the expenses from our checking account, as this is what is actually happening due to debit cards. As is, I had to disable the integration and go back to manually entering.

Makes on-the-go Expense Reporting Possible

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can snap a picture of my receipt and it automatically scans it for me. There are a few things that I still need to fill in manually, but overall that function saves me a lot of time. I am always on the go and travel to offices all over the country so this app has made it much easier for me to keep track of my expenses and report expenses that need to be reimbursed. I also love the accountability it creates for our employees. It's very ideal when you have your staff scattered throughout the country in different offices.

Cons: It's not that intuitive right at the start for the older generation or people without an understanding of how computers work. Anyone 40 and under though should pick it up right away.

Overall: Zoho Expense has saved us money by saving administrative time. Instead of dropping receipts off to one person and having them code our receipts, managers can scan them and code them on the go. When their statement comes out they just check to make sure they have all their receipts and submit them to our accountant.

Capterra loader

Zoho expense has made our company expense claims easy and straightforward.

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The mobile app is very good. Having a possibility to photograph your receipts immediately when the expense occurs and then submit them to automated scanning that will pre-fill the forms is excellent. When the expenses will be actually claimed, it is easy to refine the pre-scanned expenses and submit the full report - all on mobile.

Cons: There is still room for improvement in producing the project or client specific expense reports, for example to enable fully transparent cost reporting to clients.

Also, bulk-editing multiple entries in the report approval, for example changing the expence category would make it more efficient to use.

Overall: More efficient expense management. Good mobile client.

I've used this for more than a year now and Zoho has made expense tracking so much easy to track.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way Users and approves get to always see the status of an expense is amazing. Also the administrator gets the option to record the date that the reimbursement was credited and through which mode so the approver and the user know the status of their expenses. I also like how easy it is to set someone up in the system.

Cons: I haven't found any cons to this software so far but it would be nice to have more accurate readings for the mileage on the app. Also it would be nice to be able to add or have auto populated merchants in the system while submitting expense.

Overall: The integration of Zoho expense in our system has greatly helped with submitting, tracking, approving and recording reimbursements. This minimizes the amount of time towards that task. Zoho is something that I would recommend to other HR professionals to integrate to simplify expenses processes like these.

Zoho makes expense tracking easy

May 28, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app and user interface are easy to use and make expense tracking simple and efficient. Receipts transfer director to quickbooks, so i can pull them in directly from quickbooks in the future, putting all the expense information in one place.

Cons: There are some issues with the system creating duplicate vendors that the support team is working on, I am hoping that is fixed soon

Overall: Zoho has been a refreshing change since I left Concur expense earlier this year. Their pricing is excellent and their support team is quick to respond any time I encounter trouble. I find zoho meets all of the goals I have from an external expense tracking system.

Capterra loader

New users of Zoho Expense from Replicon

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So far, I've received almost all high remarks from my coworkers over this system. It is very easy to get the hang of using, the UI is very user friendly, and it is very affordable. The receipt scanning and the email forwarding features are great time savers while on the go. The reports approval process is very well done and makes expense reporting and payment very easy.

Cons: The only thing that comes to mind so far would be the occasional issue with the receipt scanning software. Sometimes it will have issues causing the upload to take a long time and once uploaded it sometimes has an issue with populating the fields correctly. Overall, i still think this is a great provided feature.

Overall: Our company recently transitioned to Zoho Expense from Replicon. This new system came at a much more affordable price and is fully loaded with features that Replicon did not have. The setup of the account was easy and the training of the employees went relatively smoothly. So far, everyone loves it.

Excellent tool for a young entrepreneur

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how easy it is to use. The auto scan feature is HUGE!

It makes an intimidating task like doing your taxes so simple.

Cons: I haven't found much that I don't like about this software.

Overall: I discovered Zoho on accident and as a realtor I have been grateful for it ever since!

It's easy for me to track my expenses. I love using the mobile app and just recently began using the desktop site. All of it flows with ease and I really can't say enough about it and the value is great!

Great Platform

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the power of being able to approve employees expenses and modifying their reports if needed instead of rejecting them completely!

Cons: As an approver not being able to add an expense for employee if he/she misses it on their report!

Great system and service. Easy to work on the mobile platform to track expenses

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The speed of uploading and coding expenses. The system is very quick to see patterns and allocate expenses accordingly

Cons: I have tried and not succeeded to get the GST component to be automatically added in. I have to do that for every expense item.

Capterra loader

We used Expensify for a while and switched to Zoho because it was cheaper. It was a good decision.

Jun 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The receipt scanning is quick and accurate. The drag and drop functions are nice for uploading receipts. The app is fairly light and easy to use as well.

Cons: I don't like how when you scan receipts it duplicates the image on your phone. If I take a photo through the app and the software needs to create a new file to scan it or upload it or something then delete the original. Or at least have a toggle option to delete the original. I just don't like having additional clutter I need to clean up.

Overall: I don't have to keep paper receipts...upload or take a picture and move on. Expense reports are still a hassle, but much less so.

Capterra loader

Zoho Expense is refreshing to use and support is awesome!

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We came from using SAP-Concur and the support couldn't be more different. The support from Zoho is great - it is generally a simple call, you get a human right away, and they help you....right away.

Cons: There isn't anything I don't like. Some things to make it better would be to add features related to reconciling transactions with our bank as well as being able to scan invoices, not just credit card receipts.

Overall: We had a slow start getting our corporate card connected directly to Zoho Expense. Since then the users and admins have not had any issues at all. We find it a very useful tool.

Simple , intuitive and easy to use!

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the app, and the ability to be able to just drag and drop receipts. The automatic scanning feature is great, you just upload it and leave it. As well, having a dedicated email to just forward your receipts to makes things easy. All these features allow me to easily capture my receipts rather than hunting them down at the end of the month.

Cons: The user interface could be updated to look more modern. On the app, some of the PDF's don't show and it would be nice to be able to view what the receipts are without having to download them and open them.

Overall: The ability to capture expenses quickly without having to save them up till the end of the month. As well, the ability to edit them and put them in reports that are made automatically and that saves a huge amount of time!

An expense manager for every team size

Apr 21, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Very easy to setup. Any team that is looking for an expense manager for managing organization-wide expenses zoho is the app for it.

Pros: Ease to use integration with books Expense booking through an app

Cons: App still needs to bring in more features on reporting

Easy and Fast to manage and use

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's inexpensive. Easy to set up and explain to staff how to use. Easy to have separate companies for different currencies. The design is nice. Editing submitted reports is easy and fast.

Cons: When you create a new user and you don't have enough free users available there is no way to pay for an extra account without losing the data you just entered. Better visibility on how many free accounts you have would be better as it would save time redoing the new user set up. When you want to pay for an extra account it takes to a completely new page and then doesn't return you to the New User set up page, this process could be smoother.

Overall: Saved me time having to review and correct excel expenses templates we use to have. Staff is now responsible for their own expenses.

Capterra loader

Very powerful but easy to use expense management

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to manage work flows, the email and webhook notifications are awesome. The app that autoscans receipts and fills in the details is also very good

Cons: Only complaint is that you can't connect something like Zapier to automatically create projects in Zoho Expense

Overall: Our team is on the road constantly. This product makes it very easy to manage all those expenses and make sure they get billed to the right place.

Capterra loader

Love the app.. Compared to other apps in the market, it is very cost effective. Value for Money!!

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho Expenses is very easy to Use. It has online help documentation which helps a lot if you're stuck with anything. Also, very good customer service if you need further help. Best of all, it is cost effective compared to other apps in the market.

Cons: The only issue I have at the moment is, I haven't been able to link the credit card to get the automatic feeds into the system. Besides that, I don't have any issues with Zoho expense. All going well - very happy with the overall experience I've had so far with using Zoho Expense.

Capterra loader

The best low cost / free expense reporting our non-profit has found.

Nov 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Free for 3 active users at a time, which is critical for us as a small non-profit.

As far as anything accounting related goes, this is easier to work with than most tools.

It creates reasonably usable reports and allows you to undo / unapprove / unsubmit as needed.

Cons: It isn't always intuitive how to handle reimbursements and advanced payments. For example, I had a team reporting expenses weekly, but working from a large advanced payment. I had to look up how to handle this as it would initially show a negative amount due for reimbursement. You have to then click on "report reimbursement" and it gives you an option to carry over the balance towards future reports. But the documentation for how to do these things is pretty solid and accessible.

Overall: I manage a non-profit organization that has multiple teams working remotely and need to be reimbursed regularly for official expenses.

Simple and everything I need

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple to use and the auto scan for receipts works great while on the move.

I started with the free version but quickly spread this across the team.

Cons: It fits my requirement so no issues.

The free version has all the features you need but you will soon want to role this out to other members to simplify your processes

Overall: Integration with Zoho Books

Capterra loader

Small companies greatest expense reporting product

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our entire team travels constantly for work, both domestically and internationally. ZoHo Expense makes life so much easier for all of our producers and office manager when it comes to submitting expenses for a specific project. The ease of customizing the required fields for expenses has been great. The mobile app is the cherry on-top for this product. As mentioned, we're all traveling constantly, so having the ability to handle your expenses on-the-go and in realtime makes this aspect of our business much less of a headache.

Cons: I can honestly say I have yet to find a "con" in this software. Both the desktop version and mobile version work seamlessly.

Smart application to manage travel expenses well for both the domestic and international travels.

May 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Expense report part of the process gives us clarity in analyzing the different types of expenses made by an individual during a trip.This would facilitate the transactions easier and smoother and reduce the admin work.

Cons: Some logical calculations against certain expenses cannot be done automatically, manual efforts are required.

Capterra loader

Zoho Expense mobile app is flawless for power users

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 50% of my "reciepts" are simply emailed and fowarded to the custom email address that Zoho Expense provides me.

50% of my receipts are scanned with my phone and automatically transcribed and uploaded.

If you're in the same boat as me, then you need the mobile app to be smooth, accurate, and doesn't require time and clicks. I've tried them all and Zoho's is the best designed one.

Cons: No cons if you capture all expenses via email receipts or paper receipts that you can snap with your phone.

Best value for money

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the users need very basic training to use it (directives mostly). Is very flexible and can be customized. scalable and works great in smartphones

Cons: The support is very fast and efective, but sometimes we need spanish support by phone and only english is available

Overall: Scalability, speed, flexibility and efficiency in expenses reports

Capterra loader

Easy "on-the-go" expenses!

Jun 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: In a company that travels as much as we do, ZoHo Expense has proven to be invaluable. Being able to create projects, reports and add expenses to each while on the road is fantastic. Easy report exporting makes attaching your expense report to final client cost reports a breeze. Both the mobile app and desktop webapp make this platform incredibly powerful for our team of road-warriors.

Cons: The updated mobile app has a much less intuitive UX/UI. The previous version was much easier to navigate.

Overall: While I'm not in love with the latest version of the mobile app, it's still a tool that I can't live without when traveling. It makes the headache of handling expenses so much easier!

Simple and easy to use

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to follow steps

Clear screens

Great customer support

Simple to use

Great product

Easy to explain to others

Cons: Some buttons can be hard to click

Some things like postcode and county are written down as zip code and province and there are a few irrelevant boxes that we leave blank

Great expense platform tied to CRM

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho Expense is extremely easy to use. Particularly like that it is tied to contacts in our CRM account. We have been on it for quite some time and it works well.

Cons: So far don't have any issues with Zoho Expense.

Overall: Has been good for managing expenses of large groups of people.

Zoho Expenses very easy to use

Jul 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly software !

Cons: Pricing very nominal when compare to other cloud based software

Great product

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: automates everything about expense reporting and pushes everything to the accounting system when report approved.

Cons: I like everything about it. I really have no complaints. I guess that the payment for the expense sometimes does not match to Books.

Overall: Great

Great tool for our spread out team

May 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are company that's spread across multiple cities and therefore the ease of submitting the expense reports for my team is fantastic. The really greate feature is the receipt scan, it is one of THE MOST useful function as it reads the receipt VERY accurately and has it ready for us to fill in the additional details. My team has actually run out of excuses why they cannot submit expenses on time. With Zoho expenses, we have now mandated that all resources should submit their expense within 1 week of trip completion. We plan to reduce this to 1-day.

Cons: The advance and reimbursement features seems to have some issues. It does not allow me to adjust an advance against multiple Expense reports.

Overall: The receipt scan feature is great and also ease of use

Capterra loader

Most useful software I have used in years

May 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: so easy to scan receipts and then allocated them to the right accounts. i never lose a receipt, i pay then take a photo on my phone.

Cons: sometimes the credit card interface is a little clunky link to CIBC fails. mostly CIBC security measures.

Overall: time savings

Zoho Expense is the perfect tool for busy travelers

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The set was very straight forward and you have the opportunity to customize it for your needs. I have tradespeople I work with to and from jobs and recording mileage for reimbursement is key. Also when I travel for business for trade shows, it is an invaluable tools to keep track of receipts for travel when tax time comes around.

I love the integration with quickbooks and my bank. You can customize it for your particular business, big or small. It doesn't have to be intricate and there is always help when setting up and there is a tablet and phone app so everyone can record their mileage, air fare and incidentals.

Cons: The learning of the actual software can be a little much, but with support online and via phone. You finally learn and you're able to train others.

Overall: Zoho Expense for tax and accounting purposes is a fantastic and an cost effective way to keep up business travel, mileage for local travel for consultations and installs; at least for me. This is can be set up for you and for anyone else you have hired. It allows direct accountablity and a solid paper trail so that everything is done by the book. Highly recommend for small businesses.

Zoho is very helpful to me, I use it daily

Jan 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Keeps great track of where the money is that we've given out in our organization, and I always know who has request money and whether they've spent it, and on what

Cons: Not very easy to figure out, and online seminars are not convenient at all in our time zone (they only happen around 7pm for us, when we're all no longer at work). Once I got it working, it has definitely improved our quality of expense tracking

Capterra loader

Best Value

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most attractive feature of this app is its ease of use. The layout has a "familiar' feel to it and the layout is very intuitive. The integration with QuickBooks Desktop was a MUST. The training will be a breeze with the tutorials and will give my reps the ability to enter expenses on the fly. Also, the pricing is the best on the market.

Cons: I didn't find anything negative with this app.

Overall: This app is being evaluated by other staff and if we have a consensus, we will be purchasing for our reps.

The ease of use and the pricing structure are exactly what we were looking for.