# Page 10 | Zoho Expense Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Zoho Expense the right Expense Report solution for you? Explore 1186 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142384/Zoho-Expense/reviews

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Zoho Expense

4.6 (1186)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 10 - Reviews of Zoho Expense

## Showing most helpful reviews

Showing 226-250 of 1186 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Business Development Manager  
Computer & Network Security  
Used the software for: 6-12 months

### "Easy to use - automatically scans the receipts "

August 12, 2023

5.0

we've been using it, and it's been pretty good. It's not too hard to figure out, and scanning receipts is cool, saves time for sure. Tracking our spending as it happens helps us stay on top of things. It talks to our other tools, which is handy, and those reports give us a heads-up on where our money's going. Got the app too, for when we're out and about. Had a question once, and Zoho's support didn't leave us hanging. :)

Pros

auto scans of the receipts I can easily report my expenses as a pdf format at the end of the month

Cons

none, working pretty well so far, definitely does its job

Review Source

VR

Verified Reviewer  
President  
Management Consulting  
Used the software for: I used a free trial

### "Versatile yet user friendly"

April 25, 2024

4.0

Pros

Easy to use, cloud based, mobile software that works well.

Cons

Lack of automatic categorization of receipts.

Review Source

Response from Zoho

April 28, 2024

Hi, Thank you for taking the time to review Zoho Expense and sharing your feedback. We are glad that you find Zoho Expense easy to use. We are constantly working on the application to make it more snappier and feature rich. We do an Auto-categorization feature which works based on merchants. We would require more information from your end to look into the problem you were facing with Auto-categorization. Please drop an email to <support\[at\]zohoexpense\[dot\]com>. This would help us to assist you further. Assuring you our best service at all times. Regards, Thanga - Zoho Expense

CG

Cade G.  
Regional Sale Manager  
Renewables & Environment  
Used the software for: 1-2 years

### "Zoho Expense is the uncomplicated winner in this category!"

March 21, 2022

5.0

Overall, my experience with Zoho Expense has been great. I see no reason to switch to any other service. This app offer everything I was looking for and more.

Pros

I love how simple and focused this app is. I don't need a million options, just something that makes it easy to keep track of and submit expenses. Zoho Expense does all of that an more at a very reasonable price.

Cons

I think that the only thing that could be improved in this app is the database of merchants in the United States could be more comprehensive. Not a big issue, but maybe something that could be updated.

Alternatives considered

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

Reason for choosing Zoho Expense

Simplicity, focus, and cost were the deciding factors.

Switched from

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Cost

Review Source

VR

Verified Reviewer  
Data Center Delivery  
Information Technology and Services  
Used the software for: 1-2 years

### "My Zoho"

September 8, 2021

5.0

Expense reporting, tracking, reimbursement have all been streamlined with Zoho

Pros

Mobile application, ease of expense tracking, and corporate reporting are the reasons which the platform was initially purchased and Zoho has exceeded expectations on al.

Cons

An improvement would be to enable custom reporting on any and all fields plus time ranges. Currently reporting by category does not have a sub filter to select a specific person or report name

Reason for choosing Zoho Expense

Price

Review Source

Response from Zoho

October 29, 2021

Hello, Thank you for taking the time to review Zoho Expense and share your feedback. We're glad to know that the mobile application, ease of use and corporate reporting features have met and exceeded your expectations. With regard to the expenses by category report, please note that it would be possible to filter the report for a particular user using the Customise option. Kindly reach out to us at support\[at\]zohoexpense\[dot\]com if you would like to know more about this. Regards, Yohvan - Zoho Expense

MB

Manjulika B.  
Finance Head  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho Expense : A Perfect Pocket Friendly Tool for your financial needs. "

April 5, 2023

5.0

Zoho Expense is a versatile solution that is accessible both through a web-based interface and a mobile application, providing us with flexibility in managing our expenses. Zoho Expense seamlessly integrates with various other applications in our current software ecosystem, allowing for a streamlined workflow. Moreover, the high degree of customization available ensures that any organizations can implement Zoho Expense quickly and effectively, without the need to change their existing processes.

Pros

Zoho Expense is a top-tier solution for managing travel and expenses. The software is designed with a focus on reducing overspending, automating expense reporting, and ensuring complete oversight over expenditures ultimately, this enables small sized businesses to enhance productivity with optimize cash flow, and improve overall financial health for any new born organizations.

Cons

No negatives about the Zoho Expense as of now.

Review Source

JS

Jothika S.  
Admin  
Apparel & Fashion  
Used the software for: 2+ years

### "Best ever expense tracking app"

March 28, 2024

5.0

Best ever expense tracking app. We always have a great experience with Zoho

Pros

The cloud implentation and interface which makes it easy to use

Cons

There is really nothing that we can dislike in this product

Review Source

Response from Zoho

April 28, 2024

Hi Jothika, Thank you for taking the time to review Zoho Expense and sharing your feedback. If you have any feedback or feature suggestions feel free to reach out at <support\[at\]zohoexpense\[dot\]com>. We value feedbacks from customers and it helps us enhancing our application. Assuring you our best service at all times. Regards, Thanga - Zoho Expense

JC

Jace C.  
Business Consultant  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great Potential, Poor Execution & Customization"

March 30, 2020

2.0

Overall I have not been pleased. Customer service is very nice but incomplete in their responses and you don't realize it until something occurs and you lose weeks worth of work. They punt to other Zoho teams a lot for helping you. And you cannot speak with anyone in the US. I would not normally have a problem with this, but they don't seem to understand that as the administrator of the account, I pay the bill and should be able to access the account of employees who no longer work for us.

Pros

This software has been relatively easy for our team to use in the field to record expenses. I would say that the ability to snap a picture of receipts and auto-recognize the vendor and amount is good. And the reconciliation process with credit card statements is great.

Cons

Too many problem to list here. The biggest problem I have is that as the administrator, I do not have complete control over all our user accounts. Our employees are truck drivers out on the road. They occassionally miss a receipt and I have to follow up later. But I can't just get the receipt and upload it. I must reject their report and they must re-submit. We've had employees who were terminated and they turned in their final receipts in hard copy, but I am unable to gain access to their account. Zoho won't give me access to their account so I can remove their credit card and delete the user from our account, along with any old receipts that are still "unsubmitted" in their queue. The onboarding process has been incredibly long because customer service was incomplete in their information. They never told me that credit card transactions had to be uploaded prior to employees submitting their expense reports. Thus, the auto reconcilitation did not occur and I must get employees to go in and manually match their receipts. This must be done on a computer and is virtually impossible when the users are truck drivers without laptops. If you use Capitol One credit cards, run far away from Zoho. Even though our cards are all corporate cards and our employees don't have access to their own account online, that is what we must do if we want to use the auto-import feature. Otherwise, each employee has to download their own credit card transactions.

Review Source

SA

Sanjeev A.  
Co-Founder  
Accounting  
Used the software for: 1-2 years

### "Zoho Expense is a life saver"

December 5, 2023

5.0

Pros

I have been implementing Zoho Expense for other businesses. It has solved recurring problems of document storage, expense capture and reimbursements.

Cons

The number of reports are minimal. The should have a report section like Zoho Books.

Alternatives considered

[Expensify](https://www.capterra.com/p/97594/Expensify/)

Reason for choosing Zoho Expense

I have been a Zoho user for the last 6 years. It makes sense to have another zoho product for integration

Review Source

CMJJ

Cindy Marie Jeffrey J.  
Co-Owner  
Retail  
Used the software for: I used a free trial

### "Seamless, user-friendly, intuitive, full-featured app"

September 6, 2023

5.0

I LOVE Zoho Expense. I will be continuing using it for as long as I can see!

Pros

I love that it's so seamless. Getting expenses into Zoho Expenses is easier than any other app I've ever used. I love it!

Cons

I haven't entirely figured out how it integrates to CRM. I'll get there though I'm sure!

Reason for choosing Zoho Expense

I was looking for an app that met the specific needs of our company -- full featured, seamless with CRM, Project Manager, Invoicing, etc., and intuitive. Zoho Expense fits the bill.

Review Source

VM

Vincent M.  
Systems Accountant  
Renewables & Environment  
Used the software for: Less than 6 months

### "Zoho Expenses - user review : 30 users"

September 1, 2021

4.0

Using Zoho Expenses has improved the controls, workflow efficiencies and employee self service capabilities for all employee expense report transactions.

Pros

Zoho Expenses enables Submitters to prepare expense reports in a user friendly and efficient manner. Drop down lists can be customised by an Administrator to tailor controls within the business. Submitters are supported by software that enables them to upload and attach business receipts in several ways.

Cons

Users experienced some difficulty in locating the Submit for Approval workflow after preparing Expense Reports. Assistance is readily available from the Zoho Expenses support team.

Reason for choosing Zoho Expense

The Zoho Expense system provided a high level of control and visibility.

Review Source

CC

Catherine C.  
Senior Accountant  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Onboarding is Simple with Zoho Expense"

November 29, 2022

5.0

Going from a manual receipt collection and reconciliation process to the Zoho Expense software that captures all of our receipts and card feeds directly has significantly improved our monthly credit card reconciliations. The interface has been easy for our employees to understand and submit their reports! Overall, the onboarding process was one of the smoothest experiences we've had with bringing on a new tool/software.

Pros

Implementation of Zoho was incredibly easy and training took almost no time due to how user friendly the interface is. This is only our second month reconciling our credit card to the expenses and receipts tracked in Zoho but the difference from manual collection and reconciliation to Zoho has been a game-changer for us. Additionally, the ability to export receipts as a single PDF report as well as an Excel file with our own GL accounts has saved the Finance team hours.

Cons

We had a little bit of trouble initially setting up our card feeds, but Zoho was very helpful in getting us back on the right track. It is also sometimes difficult to understand where all of the different settings can be changed from due to the number of options.

Alternatives considered

[Expensify](https://www.capterra.com/p/97594/Expensify/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Reason for choosing Zoho Expense

We had a lot of trouble getting other companies to even respond to what we were looking for. Zoho not only responded and walked us through a demo, but ultimately had everything we were hoping for within a great price range.

Review Source

SM

Sara M.  
Operations specialist  
Computer Software  
Used the software for: 1-2 years

### "Good tool for expenses and reports "

July 31, 2023

4.0

We received the monthly reports, selected managers and approvers, and close the period on time for the payment.

Pros

The easy of use and the simplicity of the main page

Cons

The purpose of the tool was this, and it was accomplished

Switched from

[Expensify](https://www.capterra.com/p/97594/Expensify/)

Because we can use different employees from different countries, not only the US.

Review Source

KW

Kevin W.  
Principal  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Expense is the Solution to Your Problem for staying on top of Your Expenses"

April 19, 2019

5.0

Originally, about 2 years ago, I was using QuickBooks for my business and Zoho for CRM, Meetings and other. I did not realize that Zoho offered an Expense product. I really enjoyed my initial experience with Expense and immediatly migrated my database to Zoho. I was actually taking QuickBooks training sessions (at $85 a pop) with our Austin SCORE branch. Zoho has a very rich knowledgebase of trainging on their entire suite. Zoho has posted dozens of training videos on YouTube of which I have personally viewed around 30 of them I believe. I created a favorites folder and tag the Zoho videos for that reason. I have personally never had to call their support-if there is something I am usure of, the YouTube/Zoho combo solves any questions I may have.

Pros

All of the basic user GUI tools and features work flawlessly. I have never once had one of those SalesFarce moments where it took me 3 weeks to figure out the issue why new phone could not capture receipt images and other similar experiences that my associates have had. Really, understanding the operation and navigation was suprisingly intuitive. I really enjoy the aethetics; and compared to the bowl of spaghetti GUI with QuickBooks, I have never found myself in a situation where I obligated to seek out and pay for additional training because I was completely lost. The only people critical of Zoho products are those working for cometitors and folks who have never used any of the products.

Cons

In the past, many products including Expense could be a little light on features and more challenging in large, multi-platform, multi-facility, multi-user implementations. But honestly, think about SalesFarce and another three-dozen or more competitors in that space and find one that is an "everything for everyone" product - they dont exist. Zoho seems to be commited and persistent and building out the feature-set in the entire product suite.

Review Source

CC

Charles C.  
Operations  
Wine and Spirits  
Used the software for: I used a free trial

### "Great product, but online reimbursements are complicated"

March 7, 2024

5.0

Overall it is great and we will use it, but if we find an equivalent option with easier online reimbursements, we will switch.

Pros

Easy to use, approvals are straight forward. Automation is useful. Role based access is easy to implement.

Cons

Online reimbursements are very hard to use. I wish they integrated with something like Plaid.

Alternatives considered

[Expensify](https://www.capterra.com/p/97594/Expensify/)

Reason for choosing Zoho Expense

Multi receipts on expenses are needed for our process

Review Source

SJ

Sonya J.  
Owner  
Marketing and Advertising  
Used the software for: I used a free trial

### "Seems to be Just What We Need"

June 4, 2022

5.0

I definitely like Zoho expense better than QuickBooks. I will continue using this product and look forward to streamlining it with my Zoho books, email, and any other programs that we decide to utilize. Seems like a great solution for our small business.

Pros

I have only used this on a trial basis so far but it's exactly we need - something better than an Excel worksheet and cheaper that QuickBooks. It has allowed us to manage company expenses and I think it will be a great solution once we purchase and integrate it into our systems.

Cons

Using Zoho can be a little confusing at first - nothing major - but the Zoho email program is asking me to verify my email (required to approve some expenses) - which is a Zoho email - and the way that the systems work together is a little confusing - but I am confident that with a couple of tutorials or if I schedule a session with a Zoho rep to walk me through - that I will get the hang of it and enjoy using this product for our small company.

Alternatives considered

[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing Zoho Expense

The reviews and information indicated that it would be more suitable for our small company. The interface is user friendly and I really like the look of Zoho products. Some of the platforms might be better for large companies that have to manage a lot of details. Overall I recommend Zoho and look forward to utilizing the software further.

Review Source

CN

Christine N.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Zoho Expense saves me time!"

November 16, 2021

4.0

We have saved so much time in our office by putting the work of expense data entry on our employees who are purchasing/buying. Though the system isn't perfect for the way we use the "Items" tab of entering material costs in QuickBooks Desktop (it syncs every expense to the "Expenses" tab), it is still increased efficiency here.

Pros

We love the autoscan feature! Take a photo of your receipt, and it creates the expense, including Merchant and Cost. Even more, we love the Email Receipt Forwarding feature! No need to print any email receipts or invoices! And the support team at Zoho Expense is fantastic! They respond quickly, work to answer our questions thoroughly, and are committed to resolving any glitches and improving their product.

Cons

We needed some time to learn how to use Zoho Expense and to tweak it for best processes. We encountered some software glitches, and always received great assistance from the support team. I wish the system recognized variations within Merchant names (eg Smith & Jones is the same as Smith and Jones), instead of having to work around.

Reason for choosing Zoho Expense

We chose Zoho Expense for integration with QuickBooks Desktop and for reasonable cost.

Review Source

Response from Zoho

November 24, 2021

Hi Christine, Thank you for taking the time to review Zoho Expense and share your feedback. We're glad to hear how you love the Autoscan capabilities as well as how our team has been able to assist you with the product. I have also passed on your feedback about improving merchant recognition in the application. Feel free to reach out again to us if you ever require any assistance. Regards, Yohvan - Zoho Expxense

Federico A.  
CFO  
Banking  
Used the software for: 1-2 years

### "Great product for a Small / Medium Business"

July 10, 2022

4.0

My experience, in this solution, is excellent. Zoho Expense provides great value to the operations by helping with the manage and control of expenses.

Pros

This is a great product which allows you to track expenses in a single view, shows duplicated charges, and its approval settings really help improve the expending culture in the company. In addition, has a Free Plan!

Cons

The issue, like any solution, depends on its compatibility with other solutions like Quickbooks, but it does have an easy workaround so that would be a minimum problem.

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Sage Expense Management](https://www.capterra.com/p/162066/Fyle/)

Reason for choosing Zoho Expense

We tested two alternative solutions and the ratio quality/price was impressively better in Zoho Expense.

Switched from

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Sage Expense Management](https://www.capterra.com/p/162066/Fyle/)

Zoho Expense has a Free Plan and works perfectly with Netsuit.

Review Source

BK

Bilal K.  
Director  
Computer & Network Security  
Used the software for: Less than 6 months

### "Ease of Use"

April 26, 2023

5.0

Pros

Zoho expense simplifies the whole process of filing expense and keeping a track of it. It's user interfece is really simple to use. The autoscan function works really well unlike some others apps I have used, although sometimes its hit and miss. I really like the fact that It has multi currency integration as I travel abroad and receipts are often in other currencies.

Cons

The Autoscan function is very good but sometimes needs rescanning. It requires a bit more fine tuning.

Review Source

Ankush B.  
Manager Finance  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Expense: Automate and Report Expenses"

July 16, 2022

5.0

Zoho Expense is an awesome tool to manage business travel for budding start-ups and businesses.

Pros

Zoho Expense is a powerful tool which comes with following features: - Store and validate bills on the go - Track the mileage and kilometers run by staff - Date and time capture for transactions - Import bank/credit card statements - Perform analytics on the expense data - Simplify your travel though Zoho Expense

Cons

Zoho Expense is a wonderful tool to use and have many features. But sometimes the application removes certain features and some of the features are not working properly.

Review Source

NU

Naomi U.  
Director of Programmes  
Program Development  
Used the software for: 1-2 years

### "Highly Recommend for Program Managers"

April 10, 2024

5.0

Pros

It helped me keep records of payments and helped generate financial reports of how money was spent in my organization. It is a useful tool for Program and Project Managers.

Cons

It's a bit pricey, but it's worth the cost.

Review Source

Response from Zoho

April 28, 2024

Hi Naomi, Thank you for taking the time to review Zoho Expense and sharing your feedback. If you require any assistance with the product, please drop an email to <support\[at\]zohoexpense\[dot\]com>. We will be happy to help you. Assuring you our best service at all times. Regards, Thanga - Zoho Expense

MS

Megan S.  
General Manager  
Entertainment  
Used the software for: I used a free trial

### "Great Product!"

April 22, 2024

5.0

Pros

It was simple to use and easy to start implementing.

Cons

I'd like to be able to cross-allocate expenses into multiple reports. I want to be able to have different types of reports like yearly, monthly and expense specific.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Zoho Expense

It was more affordable and seemed to have the same functionality.

Review Source

CM

Collins M.  
Accountant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "zoho expense review"

June 27, 2023

5.0

We have reduced the time employees took to report on expenses and have now automated our process of advance request and approval.

Pros

Ease of use and the fact that we can integrate with Zoho Books for ease of reporting.

Cons

Cards and purchase requisition. We do not have a local card integration with a financial institution.

Review Source

VR

Verified Reviewer  
Developer  
Food & Beverages  
Used the software for: I used a free trial

### "Amazing app for tracking expenses with very good OCR"

October 23, 2021

5.0

I love the receipt upload feature of this product, I use it a lot, every day, and it works excellent. The OCR mechanism of Zoho app is very effective, it is able to recognize receipts in different languages and in different currencies, which helps me a lot. I can categorize receipts of all my employees in different categories, and can effectively conduct accounting and reporting. Also Zoho Expense has a flexible tool for reimbursement.

Pros

mobile app receipt upload receipt recognition expenses categorization

Cons

subscription prices not very intuitive web UI complex settings dashboard

Review Source

Response from Zoho

November 11, 2021

Hi, Thank you for taking the time to review Zoho Expense and share your feedback. We're glad to hear that you like the mobile app Autoscan feature. We will also keep working on enhancing the simplicity of the web application to make it easier for users. Feel free to write to support\[at\]zohoexpense\[dot\]com if you have any queries. Regards, Yohvan - Zoho Expense

KH

Kyle H.  
Bookkeeper  
Management Consulting  
Used the software for: 6-12 months

### "Zoho Expense has increased productivity, quality, and accuracy for our business"

August 19, 2021

5.0

Our expense reports are easier to analyze and we have been able to put a new travel policy in place thanks to the ease of function and intel it has given our company.

Pros

The reminders are vital when you are juggling 100's invoices and then additional travel. It helps us evaluate the time spent on traveling and to schedule trips in the most cost-effective manner both for our company and our clients. It provides ease of communication between staff members and allows issues to be resolved quickly. The integration with Quickbooks is an added bonus.

Cons

I do not currently have any complaints about the software and have had a similarly great experience with a number of Zoho products.

Reason for choosing Zoho Expense

We did not consider other products at that time.

Switched from

[Expensify](https://www.capterra.com/p/97594/Expensify/)

Expensify was outdated and not user-friendly.

Review Source

AA

Arhum A.  
Director  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "New User to Zoho"

May 13, 2024

5.0

Pros

It seems very powerful and seems to have a lot of features

Cons

It's complicated, I wish it was easy to learn

Review Source

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