# Page 13 | Zoho Expense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Zoho Expense the right Expense Report solution for you? Explore 1186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142384/Zoho-Expense/reviews --- Zoho Expense 4.6 (1186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 13 - Reviews of Zoho Expense ## Showing most helpful reviews Showing 301-325 of 1186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Margaret W. HR Administrator Pharmaceuticals Used the software for: 2+ years ### "You Really Messed Up Rolling Out The New Platform" December 10, 2020 1.0 It was great in the past. Now I can't even sync my expenses to QB Desktop like before. If you're going to offer the old version as well, then restore it to how it was originally. I am looking into a more user-friendly platform. Pros Nothing at the moment...still struggling to find what I need Cons The most recent upgrade has disrupted our interaction with this app. I haven't been able to locate all the features from the previous version and the previous version has also been changed and nothing is where it used to be. Working from home is challenging enough...I didn't need something else to re-learn. This was bad timing for the rollout of a redesigned website. The default information on the dashboard is annoying and you can't customize it. Bad, bad timing...this is a big FAIL. You really should get a group of your current customers to test drive new platforms in the future before rolling them out. Reason for choosing Zoho Expense Features and pricing. Now I'm not so sure. Review Source Response from Zoho December 15, 2020 Hi Margeret, Thank you for taking the time to review Zoho Expense and share your feedback. I could see that you had reached out to our support team who assisted you with your queries and hope everything is running smoothly now. We have also shared your feedback with our team who will analyse the feasibility of making the suggested changes, and will keep you udpated on the same. Kindly write back to us if you have any further queries or if you require any further assistance with the application. Regards, Yohvan - Zoho Expense BB Brad B. Owner Hospitality Used the software for: 2+ years ### "Great Product" February 23, 2023 5.0 Great. Customer Service always resolves import issues. I like this more than I did Expensify. Pros Super easy to use for entering expenses and integrating to Quickbooks. Love the different ways to enter receipts from web pages, to emails, to photos... Cons Sometimes a report will not import into Quickbooks because the scanning function enters a special character that QB will not import. Review Source JJ Jackie J. Staff Accountant Telecommunications Used the software for: I used a free trial ### "Beats Expensify" March 2, 2023 5.0 Everything's so good, that I became wary that it must be too good to be true. I mean, this literally beats Expensify in price and features -- everything. I'm very appreciative of the free trial because I was even able to sample how good Zoho's customer support is. I can now confirm it is NOT too good to be true; it's the real deal. We'll be using this for our startup company which has a 100+ headcount. Pros I love how granular you can get with Zoho Expense, you can create custom rules so employees don't go over a stipend policy. Freaking love the price. I've demo'd with a bunch of other vendors, dude. You cannot beat the price of Zoho Expense. Cons I only wish managers could see their direct report's spend in the Analytics module. Alternatives considered [BILL Spend & Expense](https://www.capterra.com/p/166905/Divvy/)[Brex](https://www.capterra.com/p/182054/Brex/)[Sage Intacct](https://www.capterra.com/p/76/Intacct/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing Zoho Expense Pricing and Features Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Expensify is really expensive unless you use their corporate cards. Even then, they don't have an Analytics module at all. Review Source DH Dilanka H. Head of Innovation Information Technology and Services Used the software for: I used a free trial ### "Highly intuitive and easy to use Time and Expense tracking system" July 12, 2021 4.0 Zoho Expense is an off-the-shelf feature-rich solution for time and expense tracking, especially with tagging ability to project items and customer records. Pros Overall user interface intuitiveness was a well fine-tuned and quality checked feature of Zoho Expense along with the ability to track and tag expenses to project items or customer records, without even going between forms was the most loved feature. Cons Lack of offline workability had made some concerns on the overall implementation because the users were traveling where the internet is not available and the admin staff had to process manual entries to be in sync in such cases. Review Source JJ Jay J. Accountant Leisure, Travel & Tourism Used the software for: 6-12 months ### "Zoho Expense for Credit Card Transactions" November 28, 2023 5.0 I have had a positive experience with ZOHO. I believe their customer service went out of their way to help us set up a direct feed with our bank account for our credit card transactions. Pros I like the ease of logging in and getting started. It is user friendly and I enjoy the layout. Cons As an Admin I would like to have a better way of downloading the information for the entire company. Review Source MH Mark H. CFO Construction Used the software for: I used a free trial ### "Zoho - Quest for an affordable expense management suite" October 26, 2022 5.0 We have been attempting to bring together trip management, expense approval and expense reports. Zoho brings them all together well. Pros Zoho expense is an easy to use solution right "out of the box". It integrates well with QBO and was easy to figure out. It is easy to add users and they can self-train. Cons There are no key features that are missing. Since we're also in the SaaS business, there are always UI/UX issues, but overall, Zoho has created a nice expense solution. Review Source SA Stella A. HR Administrator Education Management Used the software for: 2+ years ### "Expert Expenses Tracker" October 14, 2019 5.0 We had a lot of recording issues, tracking payments and expenses of the school including various remittances of students. Pros It is very easy to use even for novice and beginners. It categorizes all expenses into headings. It allows for Bank account to be linked and downloaded into the software. All expenses are downloaded and it is user-friendly. The navigation is perfect and easy to use. Chart of Account is well detailed. Account reconciliation makes accounting and bookkeeping accelerated. There is no delay in generating reports and tracking expenses based on budget. Cons I have not had any issue using this software and it has served the accounting department so well and it handles all discrepancies. Reason for choosing Zoho Expense It matched with all the features that are being looked for before purchasing any software. Review Source MG Mayank G. Customer success manager Telecommunications Used the software for: 1-2 years ### "Best software to manage organization spends " July 14, 2022 5.0 Pros Mobile application, optical character recognition, approval workflow and notification and ease of integration. Cons User experience can be enhanced with good UI and UX Switched from [Happay](https://www.capterra.com/p/143249/Happay/) Accuracy of OCR, support provided by Zoho team and ease of doing business with them Review Source HP Howie P. Vice President Biotechnology Used the software for: 6-12 months ### "Reduce waste, Increase Efficiency" June 15, 2023 5.0 Pros This platform is extremely easy to use for our users, and management staff, and for software to be used regularly by employees it has to be easy. The expense reporting experience takes up very little time, and helps management quickly identify areas of waste. Cons It would be helpful if the platform integrated with financial institutions like quickbooks or quicken, where you could quickly identify any missing reciepts. Review Source NS Nicholas S. Head of Finance Renewables & Environment Used the software for: I used a free trial ### "Great product - looking forward to digging into the data" May 17, 2023 4.0 Pros I'm really excited about the receipt uploading feature. Receipts come in all shapes and sizes - this tools makes it easy to organize that mess. Customization of the approval process is also key - it allows us to manage by exception. Cons We are having some issues getting our corporate card feed into the platform. I expect it to be resolved, but there is likely a cost to us to get that data into Zoho which I was not expecting. At the right scale, the cost is immaterial, but it hasn't been as easy to get set up as I expected. Reason for choosing Zoho Expense Price and ability to customize the tools to our liking Review Source SD Susan D. Director of Operations Financial Services Used the software for: Less than 6 months ### "Easy and Efficient to Use" July 27, 2023 4.0 Our experience has been very positive and is growing as aclimate and incorporate more of its functionality. Pros Zoho expense has great functionality and is easy to use. As we launched the application the customer service team was very responsive. Cons Inability to have more than one delegate per user. Reason for choosing Zoho Expense Functionality and cost. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Excellent software, easy to use, extremely efficient and convenient" May 10, 2019 5.0 Pros This software makes my life a lot easier! What I love the most about Zoho expense is that I can send receipts to my own email zoho address and it goes directly to Zoho and automatically creates an expense that detects the amount and basic info, like the merchant and type of expense. Cons That is not free for small business like mine that can't really afford to buy it yet. Review Source LA Linda A. VP FInanCE Non-Profit Organization Management Used the software for: 2+ years ### "Ease of use" June 18, 2023 5.0 this solved expense reporting and tracking Pros this product is very easy to use and is well supported. Cons I do not have any cons regarding Zoho expense Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) value and Zoho is a better product Review Source VR Verified Reviewer Pfarrer Religious Institutions Used the software for: 1-2 years ### "Great features and free tier available" October 22, 2019 5.0 Very helpful, have been using it for quite a while now. Pros That it's free! At least the entry tier, and that is enough for here. And the print quality of the receipts is better than what we used before (Expensify, I think) It's feature-rich without appearing bloated. Good mix. Cons When you apply an advance payment, the report no longer gives its total, but rather the remaining rest of the advance payment, and that's irritating. The header could be just a little more customizable. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Expensify somehow had poor print quality for the receipts. Furthermore the side numbering on the receipt pages was not really helpful, since in our setting here, some things need to be added manually. Review Source Meg M. Owner Real Estate Used the software for: I used a free trial ### "Zoho for the win" November 9, 2023 5.0 Pros auto receipt capture was definitely the best Cons i wish it broke down the categories for you in the reports Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Expense cheaper than alternatives and easy to use Review Source Victor D. CEO Marketing and Advertising Used the software for: 1-2 years ### "Perfect fit for small businesses and already zoho users" December 9, 2022 4.0 Pros An intuitive, easy-to-use expense management system. It allows users to quickly and easily track expenses, submit claims for reimbursement and generate reports. Additionally, Zoho Expense integrates with other Zoho making it easier and seamless to manage finances across the entire organization. Cons If you want to integrate it outside Zoho Suite platform it could be a gruesome task. Alternatives considered [Emburse Spend](https://www.capterra.com/p/248242/Emburse-Spend/)[Holded](https://www.capterra.com/p/153384/Holded/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Okticket](https://www.capterra.com/p/230217/Okticket/) Review Source VR Verified Reviewer Asst manager Banking Used the software for: 6-12 months ### "Excellent tool for Expense Tracking" December 30, 2018 4.0 We have saved a lot of time once we started using Zoho. Moreover, the accounts team can breathe easy now because there is no more risk of duplication or missing receipts. Pros Its ease of use and customizability are the top features of this fantastic tool. Keep tracking of expenses and settling them has never been easier. You can click a picture of the receipt and upload or scan, no need to carry the old receipts with you. You can talk to their support team and get it customized according to your needs. Cons Well, to be honest, I didn't dislike much. One thing which I can point out is that it does get buggy sometimes and does not calculate or associate the right tax value with the item. Review Source MM Marshall M. Treasurer Religious Institutions Used the software for: 2+ years ### "Zoho Expense makes expense reporting and reimbursements easy" December 22, 2021 5.0 Overall Zoho Expense offers a reliable product that is easy to use, relatively customizable, and gets most things right. They lack enterprise level support, but their price point is right for the product. Pros Zoho expense has auto receipt capture that quickly and accurately takes information such as the amount, date, and merchant from receipts. This saves time, and with the phone app, ensures that receipts can be captured immediately. Cons Reports that don't need to be reimbursed still get put into the "waiting for reimbursement" status with no option to change that. When a report with no reimbursement gets moved out of that status, the users will be told they've been reimbursed, even though there was no need. A reimbursement role would be nice as well, for someone who doesn't need admin to see reimbursement reports and issue reimbursements. Review Source Bill N. Team Leader Real Estate Used the software for: I used a free trial ### "Have Been Looking for This for Months" October 10, 2023 5.0 Pros Automatically connects or uploads my credit card reports Cons Seemed a little bit difficult to get the swing of things although their customer support is tops Reason for choosing Zoho Expense I checked on whether they worked with my credit card company Review Source Harri M. Managing Director, Gofore UK Ltd Used the software for: 2+ years ### "Zoho expense has made our company expense claims easy and straightforward." May 15, 2018 5.0 More efficient expense management. Good mobile client. Pros The mobile app is very good. Having a possibility to photograph your receipts immediately when the expense occurs and then submit them to automated scanning that will pre-fill the forms is excellent. When the expenses will be actually claimed, it is easy to refine the pre-scanned expenses and submit the full report - all on mobile. Cons There is still room for improvement in producing the project or client specific expense reports, for example to enable fully transparent cost reporting to clients. Also, bulk-editing multiple entries in the report approval, for example changing the expence category would make it more efficient to use. Review Source JL Jacey L. CEO Real Estate Used the software for: 2+ years ### "Zoho Expense is Awesome!" January 3, 2022 5.0 Our overall experience has been great! We would recommend it to anyone. Pros I love how organized Zoho Expense keeps our company spending. It also integrates with our accounting software, Zoho Books which helps keep all of our expenses in sync. Cons It is somewhat difficult to figure out as a beginner. We also had issues with connecting Zoho expense with our Zoho Books. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Zoho Expense I love that it integrates with other Zoho products. Review Source VR Verified Reviewer Online Travel Consultant Airlines/Aviation Used the software for: I used a free trial ### "EXCELLENT!" December 23, 2023 5.0 EXCELLENT AND VERY EASY TO MANAGE MY EXPENSES. I CAN EASILY SEE THE REPORTS> Pros EASY TO NAVIGATE VIA PHONE OR LAPTOP. FRIENDLY USER AS WELL. I CAN EASILY MONITOR MY EXPENSES PERSONAL OR BUSINESS. Cons I HAVE NOTHING TO DISLIKE ABOUT IT. I AM SO FAR SATISFIED WITH THE SYSTEM. Review Source SW Stephen W. Owner Construction Used the software for: 6-12 months ### "Always Improving" February 18, 2022 4.0 I have used Zoho products in the past. They are always improving and developing. This app meets my needs for the moment but I am definitely looking forward to seeing it improved. Pros The mobile receipt capturing and auto scan features are great. Processing is fast. Cons Running/exporting reports or searching for certain items is very difficult. I don't always get what I'm looking for or have to alter it later. The workflow of the app/site could be better, there are some crossovers and gaps that don't work well. Merging of duplicate receipts, merchants, and categories specifically. It would be nice to integrate online banking and credit cards for receipt verification purposes. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Expense Receipts auto-scan speed. I didn't need all of the functions of Quickbooks at the time. I also didn't want a poor quality free expense app with less features. Review Source AC Andres C. General Manager Import and Export Used the software for: 2+ years ### "Excellent tool" February 16, 2021 5.0 excellent, Pros easy use, integration with other apps, integration with uber and zoho Cons nothing, i think that is a good tool in the business Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing Zoho Expense integration, easy use Review Source Response from Zoho February 18, 2021 Hi Andres, Thank you for reviewing Zoho Expense. We're so glad to hear that you find the application excellent and easy to use. Kindly reach out to support\[at\]zohoexpense\[dot\]com if you have any further feedback or queries. Regards, Yohvan - Zoho Expense JK Joe K. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Well worth your money" March 31, 2019 5.0 Our organizations have been using ZOHO Expense for several years. Their subscription rates are very competitive - less than most, and every bit as good as the best. Pros ZOHO Expense has done an excellent job making their software more efficient and intuitive. It is as simple as taking a snap shot of your receipt, hitting upload and filling in the details. Whether you do that on your mobile device or upload invoices right from your computer, it's so simple anyone can do it. In our case, we have two organizations - ZOHO Expense made it very simple to switch between one and the other. ZOHO Expense is always adding new features to make the process even better. The admin is able to customize the app to fit their organization - the customization are endless. When it comes to submitting it to our accountant, it one or two clicks and done. After tying several expense report apps, I highly recommend ZOHO Expense. Cons I seem to have issues where my credit card does not sync between the bank account and ZOHO Expense. I'm not sure if it's the fault of ZOHO Expense or my bank. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.