---
title: "Page 2 | Zoho Expense Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 2 - Is Zoho Expense the right Expense Report solution for you? Explore 1228 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/142384/Zoho-Expense/reviews/?page=2"
page_type: "reviews"
language: "en"
---

Zoho Expense

4.6 (1228)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated September 29th, 2026

# Page 2 - Reviews of Zoho Expense

## Showing most helpful reviews

Showing 26-50 of 1228 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

JayaKumar B.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Straightforward expense tracking that scales down well for small teams"

August 20, 2026

5.0

We moved to Zoho Expense after outgrowing spreadsheets, mainly to get client-billable expenses organized without adding admin overhead. It has done that well. Day-to-day capture and approval is quick, and month-end reconciliation went from a half-day exercise to under an hour. The limits show up when you want deeper reporting or non-standard approval logic, where you end up working around the product rather than with it. For a small team that wants solid fundamentals at a reasonable price, it is a good fit. Teams needing heavy analytics or complex multi-level approvals should evaluate more carefully first.

Pros

Setting it up for a small team took under an hour — no drawn-out onboarding or implementation call needed. Receipt autoscan pulls merchant, date, and amount accurately most of the time, which cuts out the bulk of manual entry. Being able to tag expenses to specific clients and projects makes billing reconciliation much cleaner at month-end. The mobile app is genuinely usable for capturing receipts on the spot rather than letting them pile up. Multi-currency handling works without fuss, and if you already use other Zoho apps, the data flows between them without extra integration work. For what it costs, the feature set is hard to beat.

Cons

Report customization is the weakest part — the built-in reports cover the basics, but anything beyond that means exporting to a spreadsheet and building it yourself. Autoscan struggles with poor-quality or handwritten receipts and still needs a manual check. The approval workflow rules get awkward once you want conditional logic beyond simple threshold-based routing. Support responses are usually helpful but slow to arrive, and the documentation tends to lag behind UI changes. The interface also feels dated in places compared to newer competitors.

Alternatives considered

[greytHR](https://www.capterra.com/p/150850/greytHR/)

Reason for choosing Zoho Expense

We evaluated Expensify and Fyle before settling on Zoho Expense. Expensify's pricing jumped steeply once we crossed a few users, and its tighter integration with QuickBooks was irrelevant since we run on Zoho Books already. Fyle had a cleaner UI but lacked the depth on project and client tagging that we needed for billable expense tracking across multiple engagements. Zoho Expense was the only one that fit naturally into our existing Zoho ecosystem — Zoho Books sync alone eliminated a full manual reconciliation step. The pricing at our team size was also meaningfully lower with no feature gating that hit our actual use cases. It was less a case of Zoho Expense being perfect and more that the alternatives asked us to either pay more or compromise on the workflows we actually relied on.

Review Source

Kevin J.  
Operations Project Coordinator  
Environmental Services  
Used the software for: 2+ years

### "Zoho Expense is a productive expense tracking and management tool that helps align expenditure with budget."

July 9, 2026

5.0

Zoho Expense was introduced to help us achieve better and healthy expenses management experience and it has delivered us with quite an incredible experience. With Zoho Expense, we have been able to make it easy for us to collect and consolidate all our expenditure data by recording both hard and soft copy receipts and this allows us to monitor every expenses we incur when carrying out our project operations. It has helped us to always remain compliant with our organization's expenditure regulations by making it easy to setup custom expense policies for specific operations. Zoho Expense has allowed us to achieve our long term goal of ensuring that we get our projects completed without ever going beyond the limits of the allocated budget.

Pros

We brought Zoho Expense into action to help us monitor and manage our projects operational expenses and it has delivered us quite a productive experience. Zoho Expense makes it easy for us to capture all project expenses and record them allowing us to compare our current expenses so to avoid going beyond the allocated budget. It has exceptional receipt capture features which enable us to record even the hardcopy purchase receipts by scanning them, allowing us to ensure all expense data is recorded. Zoho Expense has incredible reporting features which provides us with clearly detailed expense reports which shows us the project operations that we might be overspending on. It has also helped us to curate our own custom expense policies which help us to keep check of our expenditure on specific operations during projects so that we remain compliant with the company's expenditure regulations. The user interface is very user-friendly which makes it easy to navigate through and interact with the expense management tools available. It also uses very comprehensive and advanced data security features which help us safeguard our financial data and keep them private.

Cons

Zoho Expense has given us an easy and very streamlined user experience and fortunately for us, we have never had any difficult moments while using it. It has always worked incredibly for us and we lack anything negative to report about it.

Review Source

JA

João A.  
manager  
Consumer Electronics  
Used the software for: 6-12 months

### "Comprehensive Expense Management with Strong Automation and Value"

June 24, 2026

4.0

My overall experience with Zoho Expense has been very positive. The platform simplifies expense reporting through automation, reduces administrative workload, and provides clear visibility into company spending. The mobile app and receipt scanning features are particularly useful for employees who travel frequently. While there is room for improvement in OCR accuracy and advanced reporting customization, the software offers excellent value and a comprehensive feature set that meets the needs of most businesses. Overall, it is a reliable and efficient expense management solution.

Pros

Its a Easy-to-use interface with minimal learning curve. Also an excellent automation for receipt capture and expense categorization. One of the best figures is the strong integration with accounting and finance systems. Specialy the pricing is competitive compared to similar solutions. Effective approval workflows and policy compliance controls. Reliable mobile app for expense submission on the go.

Cons

The OCR receipt scanning occasionally requires manual corrections. Also, some advanced settings and customizations can be complex to configure. Reporting customization could be more flexible for highly specific business requirements. The Support response times may vary during complex technical cases.

Switched from

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

I switched from SAP Concur Expense to Zoho Expense because I was looking for a solution that offered similar core expense management capabilities with a more intuitive interface and a lower overall cost. Zoho Expense provides the features my organization needs, including receipt scanning, expense reporting, approval workflows, policy enforcement, and accounting integrations, without the complexity often associated with SAP Concur. The implementation was faster, user adoption was easier, and employees required less training. Another major advantage is value for money. Zoho Expense delivers strong functionality at a significantly lower cost, making it a better fit for organizations that want effective expense management without enterprise-level pricing. While SAP Concur offers powerful capabilities for very large multinational organizations, Zoho Expense strikes a better balance between features, usability, and affordability. Overall, the transition has reduced administrative effort, improved user satisfaction, and lowered costs while maintaining the controls and visibility needed to manage company expenses effectively.

Review Source

Sasha-Gaye E.  
Principal Designer  
Construction  
Used the software for: Less than 6 months

### "Powerful, Practical, and Built for Growing Businesses"

May 13, 2026

5.0

The biggest strength is that it feels like part of a larger operating system rather than a standalone app. When paired with Zoho Books and Zoho Projects, the workflow becomes very smooth. For a growing renovation or kitchen business, that matters more than flashy design.

Pros

Zoho Expense stands out mainly because of how well it fits into a broader business workflow rather than acting as a standalone tool. When connected with Zoho Books and Zoho Projects , it creates a smooth system where expenses flow directly into accounting and project costing without duplicate entry. The receipt scanning feature is genuinely practical for day-to-day use, especially for on-site purchases, and the mobile app makes it easy to log expenses in real time instead of relying on memory later. The reimbursement process is clean and structured, which is particularly useful when managing personal spend for business purposes. It also supports delegation well, allowing a virtual assistant to handle expense logging without exposing sensitive financial data. Overall, it delivers strong functionality at a very reasonable price point, making it excellent value for small and growing businesses.

Cons

The biggest drawback is the limitation of the free version, which begins to feel restrictive as business activity increases. Limits on receipt scans, users, and access to more advanced features can interrupt workflow once you scale beyond light usage, making an upgrade almost inevitable. The interface, while powerful, can feel slightly dense and less intuitive compared to more modern, simplified apps, especially during initial use. There is also a bit of upfront effort required to properly set up categories, workflows, and integrations to get the full benefit of the system. Without that structure, things can become disorganized. Additionally, some of the automation and notification features can feel excessive until they are carefully refined, which adds to the learning curve for new users.

Alternatives considered

[Expensify](https://www.capterra.com/p/97594/Expensify/)

Reason for choosing Zoho Expense

Connectivity and integration with Zoho Books

Review Source

VR

Verified Reviewer  
Finance Comptroller  
Hospital & Health Care  
Used the software for: I used a free trial

### "The Wins That Keep Us Hooked"

April 6, 2026

5.0

Zoho Expense punches above its weight on value—it's a fraction of the cost of their competitors, yet delivers 90% of the functionality we need without bloated pricing tiers. For our operations, features like OCR receipt scanning, automated policy checks, and real-time mileage tracking are spot-on and "fit for purpose." The mobile app and web dashboard have clean, intuitive interfaces—no steep learning curve for our field reps submitting claims on the go. Approval workflows integrate seamlessly with Zoho Books, cutting our month-end close from days to hours. And customer support? Outstanding. Live chat resolves issues in minutes, there's a robust knowledge base, phone support for PH users, and even a community forum for quick tips. It's readily available in multiple forms, making it feel like they prioritize users.On the flip side, In a world of nation-state hackers and phishing pros, I worry about vulnerabilities in third-party integrations or unpatched APIs. We've added extra layers (VPNs, custom policies), but it shouldn't be this much extra work. Overall, Zoho Expense has transformed our DSO and expense accuracy.

Pros

Value for money as compared to other systems, features and user interfaces that are fit for purpose, and customer support that are readily available in several forms.

Cons

Security is a concern given the vulnerabilities and sophistication of hacking capabilities. In a world of nation-state hackers and phishing pros, I worry about vulnerabilities in third-party integrations or unpatched APIs. We've added extra layers (VPNs, custom policies), but it shouldn't be this much extra work.

Alternatives considered

[Expensify](https://www.capterra.com/p/97594/Expensify/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Zoho Expense

Zoho Expense has better functionality and cost-effectiveness.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Zoho Expense has better functionality and cost-effectiveness.

Review Source

GW

Gena W.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Experience"

July 28, 2026

5.0

My overall experience with Zoho Expense has been excellent. It is easy to use, saves me time, and has made tracking expenses and managing bookkeeping much more efficient. I would recommend it to other businesses looking for a reliable expense management solution.

Pros

Zoho has been incredibly easy to use and has made managing my bookkeeping much more efficient. The platform is user-friendly, well-organized, and has saved me a significant amount of time. I highly recommend it to anyone looking for a reliable accounting solution.

Cons

So far, I haven't experienced any significant drawbacks with Zoho Expense. The software has been easy to use, reliable, and has worked well for my business needs. I haven't encountered any issues that stand out as a negative experience.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Zoho Expense

I chose Zoho Expense because it is user-friendly, affordable, and integrates well with the tools I use for my business. It offers the features I need to manage expenses efficiently without being overly complicated. After comparing other options, Zoho Expense provided the best combination of functionality, ease of use, and value.

Review Source

Lauren S.  
CFO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Review of ZOHO"

August 21, 2025

4.0

Overall, Zoho Expense has been a reliable and efficient tool for managing our expense workflows. The platform strikes a good balance between automation and control—receipt scanning, policy enforcement, and approval routing all work smoothly once configured. I appreciated the visibility it gave into spending trends and the ease of reconciling reports across departments. That said, there were moments where customization felt limited, especially around reporting formats and integration with certain accounting systems. But with a bit of manual workarounds, we were able to maintain compliance and transparency. It’s a solid solution for organizations looking to streamline expense tracking without sacrificing oversight

Pros

Zoho Expense has been a game-changer for streamlining our expense management. What I appreciated most was its intuitive interface and automation features—especially the ability to auto-scan receipts and categorize expenses with minimal manual input. The approval workflows are customizable and easy to navigate, which made coordination across teams much smoother. I also liked the real-time visibility into spending, which helped us stay on budget and make faster decisions.

Cons

While Zoho Expense offers strong automation and visibility, a few areas felt limiting. The user interface, though generally intuitive, can feel cluttered when managing multiple expense categories or approvals. Some customization options—especially around reporting formats and policy enforcement—were more rigid than expected, which made it harder to tailor the platform to our specific workflows. Integration with certain accounting systems also required more manual intervention than anticipated, which slowed down reconciliation.

Review Source

AN

Ana N.  
Founder  
Apparel & Fashion  
Used the software for: 2+ years

### "Finally got the receipt capture working for our fabric supplier."

September 2, 2026

4.0

Running a small apparel brand means every real counts, and I can't afford to lose track of supplier expenses or sample material costs. This platform gave me back hours I used to spend sorting receipts and let me prove every deduction. Worth every centavo for a founder who needs clean books without hiring full-time help.

Pros

Before using Zoho Expense, I was always losing paper receipts from textile fairs in São Paulo or trips to suppliers a couple of states away. Now, I just snap a photo right at the counter, the app grabs the amount and date, and it’s all ready to go whenever my accountant needs the quarterly report.

Cons

The currency conversion feature sometimes lags a day behind when I'm ordering trim from international suppliers. I usually just enter the exchange rate manually, but it would save me two minutes per transaction if it updated faster throughout the business day.

Review Source

RC

Ross C.  
Founder and CEO  
Education Management  
Used the software for: I used a free trial

### "Surprisingly good experience. "

August 5, 2026

5.0

It has been surprising. It has been better than anticipated and I will continue. The most important benefit is by also using Zoho CRM, the navigation is similar so I never get lost.

Pros

Zoho expense is intuitive, so it is easy to use. Its interface is logical, so each next step makes sense. The features are exactly what I want and nothing that I dont need, so it is a great value.

Cons

I have run into some bugs along the way, but it might be the result of accessing Expense from my iPhone, then my laptop.

Alternatives considered

[Virtuous](https://www.capterra.com/p/159179/Virtuous/)

Reason for choosing Zoho Expense

The automation and format make Zoho worth the cost.

Review Source

PS

Pushpendra S.  
Travel Desk Executive  
Information Technology and Services  
Used the software for: Less than 6 months

### "Zoho Travel and Expense Portal- A must have for Indian organizations."

April 16, 2026

5.0

The overall experience till now is amazing. From demo by the Zoho Tech team to setting up the account and regular help they provide throughout the process is really appreciated. The portal is easy to understand and train others.

Pros

The portal is very easy to understand and use. The interface is also very easy to navigate. The set-up process was smooth and back-end support is very active. This also aligns with our goal of having a budget friendly but secure travel and expense portal to streamline our internal process.

Cons

Some of the features are not available for Indian version like currency change. It affects organization like us who has overseas offices.

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Happay](https://www.capterra.com/p/254823/Happay/)

Reason for choosing Zoho Expense

cost effective and the features that our organization needed are all available. The integration, training and back-end support was also very good. The portal is easy to set-up and trains others too!

Review Source

VD

Vishal D.  
Sales Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho Expense - Reliable & Simple Platform"

November 19, 2025

5.0

My overall experience with Zoho Expense has been largely positive, especially because it cuts down a lot of manual work and keeps team spending transparent. The security controls and automated checks give confidence. It offers a solid value for money for most use cases, but costs can creep up when you start using the more advanced features

Pros

1\. Really liked how quickly I could see expenses coming in. Also submitting bills from the mobile app felt smooth, just click a picture, fill two fields and its done. 2. The automated policy checks saved me so much manual review time. 3. The multi-level approval flow is clean and logical. 4. Because I already use Zoho products, the sync was almost plug-and-play. 5. No complicated setup, and the integration with payments and reimbursements works efficiently most of the time. 6. Zoho expense feels reliable from a security point of view.

Cons

1\. The receipt scanning sometimes misreads amounts or vendor names, especially on faded bills. 2. The reporting is good and functional but not very visually rich from my point of view. 3. At times support responds quickly, but during peak days it feels like the queries go into the queue and take longer than expected. 4. Customization takes time as I had to watch tutorials just to configure certain policies properly. 5. For smaller teams the cost is fine and seems value for money, but for growing teams it can add up faster than expected.

Review Source

AM

Ashley M.  
cfo  
Marketing and Advertising  
Used the software for: 6-12 months

### "Big zoho fan. Just implemented it in my second company."

August 23, 2026

5.0

Pros

I worked for years to upgrade our manual expense processes. Our long term employees did not want to learn a new method. I think the amount of AI talks over the last two years got them curious? So they finally agreed. Weve been using zoho for 6 months and everyone loves it. Its made it easier for the employees and WAY easier for me. I used to have excel spreadsheets with a million pdfs but now its all in one. I also can check them easily on my phone. I will literally check expenses while riding in the car or waiting in lines... it sounds dumb but I check them as they come in instead of the day before payroll. Its been a much better process for me.

Cons

I cant make certain edits on employee expense reports so I have reject them and make the EE change it. I would prefer full edit ability and for the ee to see what was changed. And the itemizing feature is clunky. The AI doesn't do good at that.

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing Zoho Expense

Didnt need extra things or company cards. just got what i needed through zoho

Review Source

Jason P.  
Operations - Founding Partner  
Computer Software  
Used the software for: 6-12 months

### "Great value with impressive AI receipt recognition "

December 4, 2025

4.0

Over all, its been a success using this product - and the value is hard to beat! Receipt/invoice file managment could use some minor improvements - like built file handling/naming rules.

Pros

I have been using Zoho products for over a decade. Over the course of my consulting career, I have evaluated thousands of software solutions for various businesses - small to corporate enterprise level. Zoho is always at the top when it comes to value-to-feature ratio. Expense is no different. The AI receipt & invoice recogonition is impressively accurate - and was the deciding factor for use in my own company!

Cons

If its your first time with zoho products, expect a learning curve (like other platforms). More canned control over the receipt/invoice file management would be helpful! Not a big fan of Deluge, their customization platform.

Alternatives considered

[Expensify](https://www.capterra.com/p/97594/Expensify/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Zoho Expense

Expense and Books combonation was key to it.

Review Source

ET

Elena T.  
Logistic lead  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Zoho make my life easy and fun"

February 21, 2026

5.0

Great and professional. Zoho expenses is a great tool to keep your info updated and have proper register of your company adm.

Pros

The easy menu and all details clear and well structured, make easy to learn and continuo to using the app. Plus the customer support is professional and on time. if you need a personal attention via video or call, they are open to do that ,so you don't need you are only interact with machines.

Cons

i don't have any complaint. Until now, the Service and the User interface make my life easy and my information is well organised.

Review Source

JG

Jay G.  
Marketing Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "User Friendly Simple Software With Useful Features"

April 15, 2026

5.0

Zoho has been incredibly useful at my organization due to its ability to collect receipts and print weeks worth of expenses on a single document. It's user friendly and the approval "alerts" help staff feel comfortable that their expenses are being reviewed and processed.

Pros

Adding users, setting rules, and creating expenses is incredibly simple and user friendly. Additionally the download as PDF and approval networks are excellent.

Cons

The "admin view" can be quite overwhelming. It takes a bit too long to find what you're looking for. For examples "Users" should already be on the left menu main page.

Alternatives considered

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Reason for choosing Zoho Expense

Manual option. Insert receipt info and collect receipts manually.

Review Source

AO

Adrian O.  
Finance  
Apparel & Fashion  
Used the software for: I used a free trial

### "ThreadIQ Limited"

April 6, 2026

5.0

Zoho Expense has been a very solid solution in our testing, and we’re likely to roll it out more broadly across the business. What stood out most is how much manual work it eliminates. The autoscan feature, email‑to‑receipt forwarding, and automatic creation of expenses from receipts significantly reduce data entry and the risk of human error. Corporate card feeds and automatic matching of transactions to receipts further streamline reconciliation and give finance better visibility over spend. From an admin perspective, configuration is reasonably straightforward, and the system is flexible enough to support different expense categories, projects, and approval flows without becoming overly complex. Reporting and analytics provide a clear view of spending patterns, which helps with budgeting and internal controls

Pros

Ease of navigation in terms of user interface. OCR Scanning feature for receipts and live feeds for card transactions

Cons

Not that i can think of are the limited customisation of reports and dashboards. Workflows are a little rigid

Alternatives considered

[Expensify](https://www.capterra.com/p/97594/Expensify/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Reason for choosing Zoho Expense

Ease of use interface. We have another office who is also considering Zoho Payroll.

Review Source

Dawn W.  
Controller  
Farming  
Used the software for: Less than 6 months

### "Saving time and energy with Zoho Expense"

April 15, 2026

5.0

Zoho has really opened our eyes to how easy it is to streamline and automate expense and reimbursement processes.

Pros

Both the web interface and the mobile interface are user-friendly and easy to use and truly one of the most valuable features!

Cons

Frankly, the training videos were difficult to understand, and I have yet to find a straight-forward, go-to user manual to share with our team members.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Zoho Expense

No comparison between the two products - Zoho is the real deal.

Review Source

CC

Camille C.  
Operations and Finance Manager  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Reliable expense management with strong support, but limited flexibility"

January 29, 2026

4.0

Zoho Expense is a solid expense management tool with strong reporting I look forward to being fully set up so I can integrate with the other apps particularly Zoho Books. It seems to work well for day-to-day expense tracking and approvals, but it is less flexible for organizations with complex, multi-currency, or donor-funded structures like ours. With clearer documentation and more configurable options, it could be significantly stronger for nonprofit and international teams.

Pros

Their customer support team is responsive, knowledgeable, and genuinely helpful. Support tickets are handled quickly, and follow-ups are consistent until issues are resolved. This has been especially valuable during initial setup and configuration. I am grateful for the customer support team's responsiveness. They are very knowledgeable. I want to shout out to Iftesham who has been so amazing through out.

Cons

Some core configurations are rigid, particularly around base currency, advances, and how expenses are categorized across projects or departments. The learning curve for admins is steeper than expected. So I'm glad they have 2 free hours of onboarding.

Alternatives considered

[Caxton](https://www.capterra.com/p/10011903/Caxton/)

Reason for choosing Zoho Expense

Customer Support was great, they are able to customize and enable features

Review Source

KA

Kathleen A.  
Executive Director  
Environmental Services  
Used the software for: I used a free trial

### "Zoho Expense - Review from a trial period"

August 12, 2026

5.0

So far, I am really looking forward to learning more about the utilities of Zoho expense. I can already tell that this is going to expedite my expense management processes!

Pros

I am just concluding a trial period of Zoho Expense. Originally, I had planned on using another expense management system, but side-by-side comparison of cost and user experience convinced me to try Zoho first. The user interface is very intuitive and it was easy to navigate the expense reports and the integration with Quickbooks Online was pretty seamless.

Cons

I wish I could manually add basic corporate credit card information, as I prefer not to connect the accounts.

Alternatives considered

[Dext](https://www.capterra.com/p/160189/Dext/)

Reason for choosing Zoho Expense

Based on comparison research conducted online. I also completed a brief trial with the other product

Review Source

Tammy W.  
CEO  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "Convert from Expensify to Zoho Expense "

April 8, 2026

5.0

It has been very easy to understand and to use. The weekly webinars are helpful and having an opportunity for a 1-1 follow up to get us set up is amazing.

Pros

The ability to add my credit card and synch expenses directly into Zoho makes processing my expense report much faster and more efficient.

Cons

There is nothing so far that I would attribute as a con. I especially like that with 3 users the service is free.

Switched from

[Expensify](https://www.capterra.com/p/97594/Expensify/)

Expensify was charging us $40 per month and even when we reduced the # of users, they described a lower price but would not honor it once we made the change. Their customer service is poor.

Review Source

PS

Pamela S.  
Director of Operations  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great for small teams"

August 15, 2025

4.0

Our team is really happy with Zoho expense. It's simplified the process for them in recording and tracking their expenses and saves time.

Pros

I think it's a great value for the cost. We've been able to customize it to meet our needs. It allows us to track our expenses more efficiently and is saving a lot of time on the finance side.

Cons

We use Quickbooks Online and use classes in addition to the account/catergories. It would be helpful if we could have an option to include that to simplify importing reports into QB.

Review Source

YD

Yoelvis D.  
Jefe de equipo BIM  
Construction  
Used the software for: 1-2 years

### "Zoho Expense en la gestión financiera de proyectos: control eficiente con ciertas limitaciones"

March 30, 2026

4.0

La experiencia general con Zoho Expense ha sido positiva en términos de control de gastos y eficiencia administrativa. Permite centralizar la gestión de costes y mejorar la visibilidad financiera del proyecto. Sin embargo, como BIM Manager, su uso es complementario, ya que no interactúa directamente con modelos ni procesos técnicos, sino que apoya la gestión económica dentro del ecosistema del proyecto.

Pros

Zoho Expense es una herramienta sólida para la gestión de gastos corporativos, especialmente útil en entornos donde se requiere control detallado de costes, reembolsos y políticas de gasto. Su automatización en la captura de recibos, categorización y generación de reportes facilita la administración financiera. Desde un enfoque de gestión de proyectos, aporta transparencia y trazabilidad.

Cons

Una de las principales limitaciones es su falta de integración directa con plataformas BIM o herramientas técnicas de construcción, lo que obliga a gestionar la información financiera de forma paralela. Además, algunas funcionalidades avanzadas están restringidas a planes superiores, y la personalización de ciertos reportes puede resultar limitada en comparación con soluciones más especializadas en gestión financiera de proyectos complejos.

Review Source

CS

Cole S.  
National Sales Manager and Marketing Director  
Wholesale  
Used the software for: 6-12 months

### "Great product for value "

August 24, 2026

4.0

Simple to use, good support, great value for the price. Dealing with freezing or glitchy apps is always a part of life today. This gets the job done without creating more headaches then solutions.

Pros

Easy to use for our road reps between tracking expenses and mileage it is a complete tool for our guys to use. Easy customer service as well

Cons

App will freeze from time to time when tracking and it causes devices to over heat. Must restart app from time to time and double check that product is still tracking.

Review Source

Windy M.  
Owner  
Media Production  
Used the software for: Less than 6 months

### "Great Value; Great Product"

May 8, 2026

5.0

Very happy with the product and feel it is great value for the price. Will cancel my quickbooks account and move to all Zoho products.

Pros

I loved the ability to categorize expenses across different business (3+) and the ease of auto imports.

Cons

Wish you could multi match expenses if you're not adding receipts. You may be able to do this in another product of theirs; I haven't checked yet.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Quickbooks was too expensive for the way I use it

Review Source

AM

Albert M.  
Senior Operations Strategist  
Security and Investigations  
Used the software for: Less than 6 months

### "Great Product"

January 30, 2026

5.0

Pros

Love how smooth and easy it communicates with QuickBooks Online. The app is great and easy. Our employees love it.

Cons

One thing that's a more inconvenience than a con, is being able to select multiple reports to export to QuickBooks online at a time. At this point we have to click into one report at a time to export to QuickBooks. I would also love to see a timekeeping option that also works with QuickBooks online and QuickBooks Payroll so we have a 1 stop shop.

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Ramp](https://www.capterra.com/p/207081/Ramp/)

Reason for choosing Zoho Expense

We choose Zoho expense because it was the most friendly integration with QuickBooks online.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

It wasn't working properly with receipt upload.

Review Source

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