# Page 9 | Zoho Expense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Zoho Expense the right Expense Report solution for you? Explore 1204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142384/Zoho-Expense/reviews --- Zoho Expense 4.6 (1204) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Page 9 - Reviews of Zoho Expense ## Showing most helpful reviews Showing 201-225 of 1204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Maribel P. Accountant Restaurants Used the software for: I used a free trial ### "Zoho has met my needs" July 28, 2022 4.0 I'm a fan no doubt. But definitely needs improvement on the AI receipt Auto Scan to be a top product. I still have to figure out the integration and improved export of data. Need to automate as much as possible. Pros Install: Easy to install and start up. Learning curve was minimal (but I have many years of finance systems experience, so I'm not sure if it would have been easy for those with no experience). Mobile app: The ease of mobile input. Great features, easy enough to figure it out without help. Smart layout. There are excellent help instructions available online. Desktop software: Easy to move around and find what you need. Love how you can jump to details from relevant screens. Can't get lost, you can always figure your way back from the convenient side bar. Good basic analytics. Edit functions are everywhere, so that's convenient too. Overall, I'm clearly a fan. Cons Mobile auto scan needs improvement. Although the scanning was helpful, it no doubt saved me lots of manual input time. The scanner picked up info, not even my eyes could see! But... 1- Doesn't pick up the name of vendor most of the time. Manual input required. 2- Auto scan AI categorization is clunky. Picks up at the vendor level, so assigns the same category to every item on the receipt, which is unrealistic. Should be at the line item, AI can learn through history and provide an accurate auto scanning feature worth paying for (significant $ upgrade for unlimited auto scans, expect it should scan better!). 3-It would also get data misaligned. The item description aligned to the wrong amount. So I had to fix quite a few mobile receipt scans. 4- Would get confused and pick up the line item description (example: price per unit) and create a new line item. So I have to do some clean-up on that too before submission. 5- Auto scans have a waiting period. So not in real-time. Thats inconvenient, especially since I'm not sure how long it takes. So have to keep checking. Would be good to get a text or something to alert when ready so I don't have to keep checking periodically. 6- Too bad my POS does not integrate with Zoho, only QuickBooks. It would be a huge improvement. 7- Quite a few modules...need to figure all that out. Improved storyline would be better on how it fits together. Reason for choosing Zoho Expense Price and free version. Review Source KM Kurtis M. VP Automotive Used the software for: 6-12 months ### "It Just Works!" June 2, 2022 4.0 I have a mantra, Simplicity, Clarity & Confidence. is Simple and easy to learn and use. It provides Clarity on how their system works and all the tools which gives me confidence that, that this one area of our business I do not need to spend too much time or worry about it getting the job done. Pros We had previously used Expensify (Ramp) and it worked well I thought until I tried . It is more user-friendly and consistent in operation. We spend so little time putting together and processing expense reports now that this area of responsibility is an afterthought. I love it because it just works, and it is simple. On top of that Zoho does not send you political emails and social agenda propaganda that you receive through the company formally known as Expensify which is now called Ramp. In business I purchase products and services to do business, I do not purchase your political and social agenda for you to send me when I am purchasing your services. I could not recommend the services of Zoho Expense more...it has been a great decision to move from Expensify (Ramp) to Zoho. Cons At this point, it is hitting all the areas in an easy and effective way. Reason for choosing Zoho Expense It works so well. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) They were more costly with a more complex system. Expensify keeps focus on business and not on promoting a political and social agenda to its customers. I want to do business with my partners not be used as a sounding board for the president's personal agendas. Review Source WW Willim W. Founder Research Used the software for: Less than 6 months ### "Engineering Tracking Expenses for Personal Company and Corporate Use" July 11, 2024 4.0 I would highly recommend Zoho to any business or person looking to track expenses for travel or otherwise. Pros Zoho easily integrates uploading and autoscanning receipts across multiple platforms. Cons Offline use is limited and that it's not completely free is a small disappointment. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Zoho Expense Cost and ease of use as well as the Zoho interface is more intutitive. Review Source LM Logan M. Senior Engineer Legal Services Used the software for: 6-12 months ### "So good that I purchased a family subscription." May 21, 2022 5.0 This software has helped so much for work that I contacted Zoho to see if I could get a separate personal account. They said that it was no problem and now I can easily switch between work and personal expenses. This has made personal accounting SOOOOO much easier and there are fewer receipts laying around my house. Wonderful product, and fantastic customer support. Pros I love the ease in which I can take receipts and get them uploaded into a receipt management system. This has saved me HOURS of time working on my monthly expense reports and has saved me an enormous amount of money. One of our engineers was able to integrate Zoho with our project management software (Clio) so that the submitted expense reports immediately get uploaded to the appropriate project for billing. Cons There does not seem to be a way to set/edit the date span on a report once it has been set up. I have several "overdue" reports that need to be submitted because I created them a month in advance and the system thinks that it is now past due. Easy for the Zoho team to fix, if I get around to reporting the bug. Review Source TW Tina W. Director of Sales Wholesale Used the software for: Less than 6 months ### "Life Saver" October 4, 2022 5.0 By using the app, I automatically take pictures of receipts when getting them. No more procrastination inputting at the end of the week. I don't miss any receipts and they are in order by date, so accounting can match to the credit card charges. This is saving time and sometimes trees. A lot of hotel receipts are emailed directly to my business email. I'm able to go on website and attach these receipts into the report saving paper. Very easy to do. You can never get back time. Time is money and this saves me a lot of it. Pros When my previous provider discontinued their service, I was in a panic. I immediately started searching and reading reviews. was the closest I could find to support my needs. The cost was very reasonable, and the app is easy to use. It was important for me to be able to have access to an app that stored receipt photos and giving me a comment section where I could explain what each expense was for. Their app was self-explanatory easy to use, and the website allows you to review all information compiled on the app making changes, if necessary, before submitting. Cons The only downside I have experienced is when taking photos on the app, the photo store to my phone. There might be an easy fix to this, but I haven't had time to try. I just go and delete all the photos once my expenses have been submitted. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing Zoho Expense It was their customer service team. They were extremely helpful and helped with all my questions. The cost was within the allotted budget my company allows. The app was also a factor. It was very clear and easy to use. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) They no longer offered the service. They contacted me in July and stated they were discontinuing this service. I could switch to their new service, but it was for large groups, and I was the only employee using it. Review Source Maddie T. System Administrator Information Technology and Services Used the software for: 1-2 years ### "I love how friendly it is Zoho to new users" May 5, 2022 4.0 There are several positive aspects to this program. Although it is well-designed, some of the functionality is still not entirely functional. I appreciate the user-friendly design and the ease with which expenses can be submitted. The bespoke procedures for approval make it simple to route costs for secondary approvals depending on their monetary worth, saving time and money. Pros The pricing of the program is attractive to me because it is competitively priced in comparison to its competitors. I do a lot more for my company now, which is why I switched to a different software package. I feel that this program will be beneficial to someone who is just getting started. The program is incredibly simple to use and has proven to be really beneficial in keeping me organized with my company expenses as well as in keeping me on track with my tax preparation. Cons Overall, this is an excellent tool. At first sight, the supplementary papers that are connected to the reports may be disregarded, although this is not a serious cause for concern. Switched from [webexpenses](https://www.capterra.com/p/140646/webexpenses/)[SutiExpense](https://www.capterra.com/p/118974/SutiExpense/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) With , getting started is a breeze. Drag and drop, email, or a snapshot via the mobile app may all be used to record receipts. To complete the expenditure information, optical character recognition is used. Review Source JB Jeff B. Field Service Technician Wholesale Used the software for: 1-2 years ### "A technology that actually makes things faster." March 22, 2024 5.0 Overall, it's a simple, highly funal software with great layout and quite intuitive. I can't think of anything I would imporve upon except Maybe make it so we can import our company logos or taylor a colour theme. Pros Whats not to like, A simple mobile app that takes a clear and concise image of the reciept, it learns as you enter reciepts and as you process them so that the next photo import comes in with better information. Wow. Simple to find and edit and submit, great reminders thatyou have expenses not yet submitted. Cons At first I thought it was cumbersome, but quickly learned the software just needs to learn enough to be extremely practical. Review Source Response from Zoho April 28, 2024 Hi, Thank you for taking the time to review Zoho Expense and sharing your feedback. We agree that using the mobile application is the best way to Autoscan receipts and report your expenses on time. You will be able to upload your logo directly from the web application. 'Admin View'>'Settings'>'Organization Profile'>'Upload logo' and upload your company's logo. We will also definitely work on having more theme options in future. Assuring you our best service at all times. Regards, Thanga - Zoho Expense AR Angel R. ELV Presales Engineer Information Technology and Services Used the software for: 2+ years ### "A unique system for documenting, following up and auditing expenses accurately" May 26, 2022 5.0 By utilizing , we ensure that all expenses are documented correctly and that no receipts are lost. This ensures that approvals are obtained directly and payments are paid on time. With Zoho Expense, we can monitor exchange activities, produce statistics, and spot unneeded or exaggerated spending, ensuring budgets aren't exceeded. Pros I enjoy how easy is to use and the clarity of all the tools on the fantastic user interface. I particularly like that I can simply scan proof of expenses documents and invoices, and that Zoho Expense dumps data from them immediately and saves a duplicate of the document original. I love how spending are segregated and categorized, taxes and fees are computed separately, all in one report, making audits and approvals quick. The notification system tells you of revisions to your submitted reports or accounting department enquiries, allowing you to respond directly and avoid delays in receiving payments. Cons Overall is easy to use and doesn't have a lot of dislikes. I only face a problem when loading receipts and unloading data from them, where the user has to make sure that all the data has been recorded correctly, and sometimes we may need to manually modify it before sending, which can result in errors and mismatches between the receipt and the numbers in the reports. Review Source Ted L. Vice President Computer Software Used the software for: Less than 6 months ### "Cost-effective feature rich expense management solution" March 8, 2024 5.0 So far the experience has been very positive - good product supported by a friendly team Pros \- Ease of use, ease of set-up, robust functionality - Knowledge and support of the per diem process - Active user v. inactive user pricing model. Cons \- we were confused between expense types and expense categories and credit card integration became a little complex and support for this area was not as strong Alternatives considered [Unanet ERP GovCon](https://www.capterra.com/p/96209/Unanet/)[Deltek Costpoint](https://www.capterra.com/p/155685/Deltek-Costpoint/)[Emburse Expense Professional](https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Sage Expense Management](https://www.capterra.com/p/162066/Fyle/) Reason for choosing Zoho Expense Zoho had the best cost v. functionality mix Review Source TH Terry H. Sr Technical Service Representative Automotive Used the software for: 2+ years ### "Top Notch Expense App" October 13, 2022 4.0 I've used this for over 4 years while traveling on business and it is absolutely awesome! It takes away the dreaded month end expense report that everyone hates! Pros Ease of use, running monthly or trip totals, summary of expenses by category. Cons Scan is inaccurate on occasion, requiring manual correction or entry. Review Source VB Vijay B. Director Construction Used the software for: Less than 6 months ### "Construction expenses & time and tracking" July 7, 2024 5.0 Excellent because easy to learn and makes the life easier while tracking expense Pros Zoho software is easy to understand, and its helps me to track all the invoices in one place Cons GST AND HST need to be automatically calculated when taking the picture, but its doesn't have the feature Review Source VR Verified Reviewer Chief Concierge Consumer Services Used the software for: Less than 6 months ### "Great Program for SMB like me! " June 12, 2023 5.0 I have had great experiences using . Ive tried other programs and they were clunky, messy, hard to use. I was on the phone with the help desk all the time. With Zoho Expense - I did it all by myself in a few hours. Now I am set up to run my business much better! Pros Easy to set up! Easy to use! Easy to see what needs ot be done. Maybe they should be called ZO-EASY Expense! I was up and running in no time. Imported changes from my corporate credit card, set up personal and business expenses. This made the separation so easy! Tax time will be so much better in 2024 ! Cons There aren't any CONs as the product fit exactly what I needed. I do like how I can add new apps to integrate with Expense if I need it in the future. The seamlessness of that is worth $$$! Alternatives considered [Quicken](https://www.capterra.com/p/151854/Quicken/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho Expense The ease of use, the cost, the support! Switched from [Quicken](https://www.capterra.com/p/151854/Quicken/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The cost was prohibitive and I didnt need everything the were selling. Zoho has everything I need at the right price. Review Source EL Eve L. Freelance Editor Marketing and Advertising Used the software for: I used a free trial ### "Quick and easy to use" July 19, 2024 4.0 But it's a huge step up from other programmes I've used or even manually logging expenses. Pros So great that I can upload bulk receipts quickly and it can scan these for smart inputs to make my time expensing way easier. Cons The loading/upload times for receipt uploading can be improved. Review Source VR Verified Reviewer Digital Marketing Assistant Manager Education Management Used the software for: 6-12 months ### "A perfect solution to monitor your expenses" February 27, 2023 5.0 Pros The Expense tracking feature of this software I like most. The expense tracking and flow monitoring are really easy. Cons The claim reimbursement option should be improved. After approval, just a few clicks and the reimbursement amount should credit to mentioned bank A/C or UPI A/C. Review Source BP Brenda P. Accountant Non-Profit Organization Management Used the software for: Less than 6 months ### "I recommended Zoho to all my clients" June 25, 2024 5.0 They all enjoy Zoho. The upload is so easy and everyone has been cheerful about switching. Pros I liked the fact that it was online and mobile, very easy to use, and actually fun! The reaction of my clients employees has been wonderful. Since they travel internationally, they really like the foreign exchange calculations. Cons Occasionally i have someone who just isn't techy and Ihave to teach them, but I'd be doing that with any software. Reason for choosing Zoho Expense Cost, multiple platforms and ease of use Review Source MD Rashedul K. Supply Chain Management Retail Used the software for: Less than 6 months ### "A Comprehensive Expense Management Solution" March 30, 2023 5.0 is a comprehensive expense management solution that offers a wide range of features and customization options. While the software can be complex and has a steep learning curve, it is highly customizable and can be tailored to fit the unique needs of your business. The mobile app is a great feature that allows you to capture expenses on the go, and the integration with other accounting software makes it easy to transfer data between systems. If you're looking for a powerful expense management solution, Zoho Expense is definitely worth considering. Pros Customizable: is highly customizable and can be tailored to fit the unique needs of your business. You can create custom fields, categories, and reports to help you manage your expenses efficiently.Automated Expense Reporting: Zoho Expense offers automatic expense reporting, which saves you time and effort by eliminating the need for manual data entry. This feature helps you avoid errors and ensures that your reports are accurate.Mobile App: The Zoho Expense mobile app is available for both iOS and Android devices. With the mobile app, you can easily capture receipts and expenses on the go, and the app automatically syncs with your account.Integration: Zoho Expense integrates with other popular accounting software, such as QuickBooks and Xero. This integration makes it easy to transfer data between your expense management system and your accounting software. Cons Limited Free Version: While does offer a free version, it has limited functionality. To access all the features of the software, you need to upgrade to a paid plan.Complexity: Zoho Expense can be a bit overwhelming for first-time users. The software has a lot of features and customization options, which can make it difficult to navigate.Learning Curve: The software has a steep learning curve, and it may take some time to get used to all the features and customization options. However, once you get the hang of it, Zoho Expense can be a powerful tool for managing your expenses. Review Source VR Verified Reviewer President Food Production Used the software for: 2+ years ### "No longer functional" July 21, 2022 1.0 It was great at first offering a great value but know we are force to look for a new option Pros In the past it was easy to match things up now it take longer than if you were to photocopy and do an excel report Cons It keeps getting harder to use with every upgrade. Top enter an expense know you have to go to three different screen to match them up and most of the time you manually have to match them up which takes even longer. The worst part is they can even correctly do their own receipt Reason for choosing Zoho Expense Pricing Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) at the time it was cheaper and had almost all the same features Review Source RP Rajyavardhan P. Director Hospitality Used the software for: Less than 6 months ### "Zoho Expenses is a must have product!" December 17, 2023 5.0 Pros Its been extremely easy to move from excel to Zoho Expenses. The time involved in training staff has been minimal and the process of uploading receipts and updating them has been extremely smooth. The auto scan feature in the platform is a must use! It saves so much time in uploading receipt details. Cons I think they work towards improving vendor detection, especially during auto scan. I have several vendors with slightly different variations in name created during auto scan, when in fact all the receipts are from the same vendor. I think a simple (Create new vendor) option is sufficient after scanning the receipt. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Ease of ERP platform usage - Zoho being cloud based was a no brainer. Review Source Steve B. Operations Director Management Consulting Used the software for: Less than 6 months ### "Excellent, well-designed expense app with great QuickBooks integration" July 7, 2023 5.0 Pros Easy-to-learn, intuitive user interface, excellent integration with QuickBooks Online (including project codes), and you only pay for users who are active during the month. Cons Would be nice if it had richer reporting options, including the ability to report on consolidated project expenses across multiple expense reports with actual receipt images included. Review Source Martha U. Founder Apparel & Fashion Used the software for: I used a free trial ### "Gets the job done" July 1, 2024 5.0 Pros This platform was recommended by my accountant. It is easy to use, integrates easily with a lot of banks and it one of the most affordable options. Cons It could be better at auto-categorizing expenses, but this could get better as I use the platform more and it learns my habits. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Accountant recommended and more afforable Review Source SK Sabareesh K. ACCOUNTANT Accounting Used the software for: 6-12 months ### "zoho user" April 13, 2023 5.0 Pros Some of the features that users appreciate about include:User-Friendly Interface: Zoho Expense has a simple and intuitive user interface that makes it easy to navigate and use.Mobile App: Zoho Expense has a mobile app that allows users to capture receipts and submit expenses on-the-go.Integration with Other Zoho Products: Zoho Expense integrates seamlessly with other Zoho products such as Zoho Books and Zoho CRM.Multi-Currency Support: Zoho Expense supports multiple currencies, which is useful for businesses with international operations.Customizable Approval Workflows: Zoho Expense allows users to set up customizable approval workflows, which can help streamline the approval process. Cons some of the common complaints about include its limited customization options, difficulty in navigating the user interface, and occasional glitches or bugs. Additionally, some users have reported issues with the mobile app, such as slow loading times and syncing problems. It's important to note that these issues may have been addressed and resolved since my knowledge cutoff in 2021, as software companies are constantly updating and improving their products. Review Source KADir T. manager Automotive Used the software for: 1-2 years ### "Zoho Expense review" December 18, 2022 5.0 I'm happy that I used that programme to manage financial activities Pros I like all expenses are in the system for finance departmen, reducing verbal communication between users and finance team Cons I'm looking for a development how to have some incentives connected to the local tax laws Review Source VR Verified Reviewer Business Development Manager Computer & Network Security Used the software for: 6-12 months ### "Easy to use - automatically scans the receipts " August 12, 2023 5.0 we've been using it, and it's been pretty good. It's not too hard to figure out, and scanning receipts is cool, saves time for sure. Tracking our spending as it happens helps us stay on top of things. It talks to our other tools, which is handy, and those reports give us a heads-up on where our money's going. Got the app too, for when we're out and about. Had a question once, and Zoho's support didn't leave us hanging. :) Pros auto scans of the receipts I can easily report my expenses as a pdf format at the end of the month Cons none, working pretty well so far, definitely does its job Review Source CG Cade G. Regional Sale Manager Renewables & Environment Used the software for: 1-2 years ### "Zoho Expense is the uncomplicated winner in this category!" March 21, 2022 5.0 Overall, my experience with has been great. I see no reason to switch to any other service. This app offer everything I was looking for and more. Pros I love how simple and focused this app is. I don't need a million options, just something that makes it easy to keep track of and submit expenses. does all of that an more at a very reasonable price. Cons I think that the only thing that could be improved in this app is the database of merchants in the United States could be more comprehensive. Not a big issue, but maybe something that could be updated. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Zoho Expense Simplicity, focus, and cost were the deciding factors. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Cost Review Source VR Verified Reviewer Data Center Delivery Information Technology and Services Used the software for: 1-2 years ### "My Zoho" September 8, 2021 5.0 Expense reporting, tracking, reimbursement have all been streamlined with Zoho Pros Mobile application, ease of expense tracking, and corporate reporting are the reasons which the platform was initially purchased and Zoho has exceeded expectations on al. Cons An improvement would be to enable custom reporting on any and all fields plus time ranges. Currently reporting by category does not have a sub filter to select a specific person or report name Reason for choosing Zoho Expense Price Review Source Response from Zoho October 29, 2021 Hello, Thank you for taking the time to review Zoho Expense and share your feedback. We're glad to know that the mobile application, ease of use and corporate reporting features have met and exceeded your expectations. With regard to the expenses by category report, please note that it would be possible to filter the report for a particular user using the Customise option. Kindly reach out to us at support\[at\]zohoexpense\[dot\]com if you would like to know more about this. Regards, Yohvan - Zoho Expense ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.