# FreshBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FreshBooks the right Expense Report solution for you? Explore 4517 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142390/FreshBooks/reviews --- FreshBooks 4.5 (4517) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FreshBooks Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Intuitive onboarding and navigation 95% positive reviews out of 945 Most reviewers describe ease of use as intuitive, requiring minimal training and enabling quick employee onboarding. Cost concerns for teams 41% negative reviews out of 636 Some reviewers describe pricing as expensive for larger teams, with additional fees for users and limited lower-tier options. Gauravi M Learning Designer, 51 - 200 employees. "Pricing structure can become expensive eventually for our team as the number of users in a team grows." Modern, accessible interface design 91% positive reviews out of 423 Most reviewers find user interface visually appealing, easy to navigate, and adaptable for users with limited accounting experience. Recurring technical disruptions 50% negative reviews out of 250 Some reviewers indicate bugs and issues cause crashes, slowdowns, and interruptions, impacting reliability and daily workflow. Vishwas N Desinger, 11 - 50 employees. "its have some bug in some options and some lagging issue" Efficient automation and workflows 93% positive reviews out of 115 Most users report time saving through automation, rapid data entry, and streamlined processes that reduce manual tasks. Robin C Co-Founder, 2 - 10 employees. "The integrations save me a lot of time by allowing me to automate a lot of functions which would other boys have been done manually and would've required reminders et cetera." Limited bank account integration 44% negative reviews out of 224 Some users report bank accounts lack reconciliation, frequent syncing errors, and restricted connectivity with international banks. Timothy E Owner, 1 employee. "The weirdest thing is an accounting program that wont show you a bank register. How can you SEE what is going on without a register." ## Showing most helpful reviews Showing 1-25 of 4517 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley B. Owner Consumer Services Used the software for: 2+ years ### "Great for freelancers..." January 14, 2026 5.0 I've been using Freshbooks for about 3 years and have had a great experience. It's perfect for my cleaning business and has all the tools I need. Pros I like that Freshbooks is user friendly. It's simple to create invoices which I do all the time. It saves so much time Cons There's nothing I don't like about Freshbooks. It's definitely more for small businesses though. If you are a larger business, I'd look elsewhere. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks closed my account for no apparent reason. Review Source RW Ray W. Consultant Accounting Used the software for: 2+ years ### "Fresh start with Freshbooks" November 10, 2025 4.0 Its such a refreshijg software to use and very simple and user friendly ux. Easy to navigate through the application Pros Really simple to use interface. Easy to enter time, projects and expenses and great reporting tools to analyze the data Cons There isnt much to dislike about this software, the three years i used it daily and loved it and recommended Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed a better easy to use product with cleaner interface and more modern ux Review Source MS Mary S. Library Tech Education Management Used the software for: I used a free trial ### "FreshBooks Fan" April 30, 2026 4.0 My overall experience with FreshBooks was positive. I would continue to use and absolutely recommend to friends. Pros As a management tool, Freshboks was helpful and easy to use. User interface was easy to pick up and I experienced no bugs or issues. Cons Customer service was difficult to connect with. Questions went unanswered, but this ultimately didn't affect usability. Review Source HW Hilary W. Owner Operator Construction Used the software for: 2+ years ### "Basic ease of use but with a high price" May 16, 2025 3.0 When I first got the program it was very inexpensive and the main thing I liked was my accountant could access all of my stuff. It has since doubled in price and a lot of the features that they add do not benefit me like the payroll section. You can only have one person as such myself without paying extra on top of the $60 a month Pros To accomplish the normal everyday estimates and invoicing it is fairly simple to use. It offered me the mileage tracking without paying additional for it, but it does have some inaccuracies Cons For the price it doesn't have the add-ons and lots of missing features that I could get from another program, but it's a lot to transfer to another one so I have tolerated it. The tracking mode isn't 100% accurate and it does not send you automatically a copy of your invoice or estimate to your email and can be tricky to go back and find it and they only save it for a certain period of time Alternatives considered [Quicken](https://www.capterra.com/p/151854/Quicken/) Reason for choosing FreshBooks Recommended by my tax person and it was one she could have access to Switched from [Contractor+](https://www.capterra.com/p/213952/Contractor/) It was cheaper at the time and offered mileage tracking which was a huge Plus Review Source Response from FreshBooks May 29, 2025 Hi Hilary, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding pricing with our team on your behalf. I do wish to confirm there is no time limit for keeping estimates and invoices saved in a FreshBooks account. To better understand the comments you shared regarding features you would like to see in FreshBooks, along with the tracking issues you mentioned, please reach out to our Support Team. The Support Team can be reached via https://www.freshbooks.com/contact ^DM HL Hikmet L. Medical Assistance Specialist Hospital & Health Care Used the software for: 2+ years ### "The assistance in keeping track of the case expenses." January 29, 2026 5.0 The process of handling complicated medical records needs accurate accounting. I use this to track case costs. It is easy to use yet the updates may be disruptive. Pros The interface is unbelievably clean, and with little training, we are able to track expenses associated with case such as flight tickets and medical equipment. Cons Occasionally the version has been changed to add or remove some important features without notice, and occasionally the mobile app fails to upload receipts when out of the office. Review Source BH Bahaa H. Planning Manager Construction Used the software for: 1-2 years ### "FreshBooks is the realest of them all." April 3, 2025 4.0 It's awesome and it's pricing plans favors even small businesses. The experience was good and worth all the efforts. Pros I absolutely love the mobile app, we found it flexible and convenient to us. Invoicing is now better than ever. For online payments, Freshbooks is our number one solution, with it's excellent features it does exactly what it's supposed to do. Very demure, I highly recommend. Cons I never experienced a major problem am glad it was of great help to me. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal is very expensive for us,we opted FreshBooks and it has proved to be the best. Review Source Martin D. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Perfrct invoicing tool for SMEs and freelancers " January 31, 2025 4.0 One of our first accounting softwares' we'd used and the main thing we wanted was easy to use, quick invoicing, time tracking on occasion and managing a couple of employees expenses which it did really well. Pros Perfect for small business/ freelancers. Quick to learn and did everything we needed at the time. Good access via app and automated invoices were ideal. Cons The cost of adding more users on as we grew. The limited personalisation at the start was fine but as we used it more and more we had to find workarounds. Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreshBooks Sage we did have a trial with for about 3 months and it felt like it did more but not as simple. Xero we loved but at the time our then accountant didnt want us to go with it as he preferred Freshbooks. Freshbooks was the right price too at the time. Review Source Erik S. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "FreshBook Review." January 9, 2025 5.0 FreshBooks is the best accounting software hands down. QuickBooks and any other platforms can not compare. There platform keeps your accounts connected not like QuickBooks. Pros The platform is super user friendly, easy to teach and the reports are amazing. Cons Pricing is the only thing but I feel that it is worth it compared to a lot of other platforms. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing FreshBooks Freshbooks hands down was the best easy to use and provides training for all your employees included in the package. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QuickBooks cost was higher and the accounts will never stay connected on Quickbooks and I always had to call Quickbooks and it will work for a few days and disconnect. This was a never ending cycle. Review Source Zulma Q. Corporate Credit Risk Analyst Financial Services Used the software for: 1-2 years ### "Intuitive report customization tools and data integration capabilities" October 7, 2024 4.0 The software's user friendly interface and powerful reporting tools have cut down my time spent on report generation to only allowing me to spend more time on in depth analysis. Since FreshBooks operates in the cloud, I can access and update reports from anywhere; which has come in really handy for remote work situations. Pros Through the software, I can design visually pleasing credit risk reports in which complicated data can be communicated effectively across management. The advantage of being able to assign a report automatically to be updated with the latest relevant financial data means our risk assessments are always based on up-to-date information, which is such a necessity these days in the very fast progressing world of corporate. Cons FreshBooks is great at what it does, and although it has a number of advanced predictive analytics tools, it’s missing tools designed specifically for risk analysis. Machine learning algorithms to find possible risk factors with historical data patterns will make their utility for our team much more precious. Switched from [Invest for Excel](https://www.capterra.com/p/105931/Invest-for-Excel/) I use FreshBooks for its experience with financial reporting, and its focus product features for credit risk analysis. Also, the ability of the software to work in tandem with our current financial systems and the data security measures were another reason. The other finance professionals in my network also gave positive reviews on it. Review Source PC Patty C. ADM Religious Institutions Used the software for: Less than 6 months ### "Fresh Way to Pay Bills" May 14, 2026 5.0 Very use friendly, precise, and convenient. Extremely convenient when printing and paying our invoices. Pros Ease of use with printing and paying our invoices. It is very user friendly, precise and convenient. Cons I have not had any true issues or problems. The only glitch is realizing any fees that are charge when making an on-line payment. Review Source LS Lillian S. Credentialing Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Great invoicing and time logging" October 24, 2024 4.0 It's been good. I like the invoicing ability. Pros I like that I can create an invoice from the time log quickly. Cons I do not like that I have to pay more for additional users. Alternatives considered [Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing FreshBooks Invoices are easier and time loggging is easier to track by client Review Source JM Jaime M. Outside Sales Wholesale Used the software for: 2+ years ### "Accounting, financial reporting and expenses tracking all under one, FreshBooks." June 26, 2025 5.0 FreshBooks has been a key product in our business helping us to manage our finances from sending our invoices for collecting payments to budgeting and controlling how we spend our financial resources. FreshBooks has given us a great experience in ensuring we have a clear control over our cash flow. Pros FreshBooks has a very efficient invoicing tool which helps us to create beautifully branded invoices making it easy to ask for payments from clients. FreshBooks has elaborate reporting features that allows to create well detailed and accurate financial reports making it easy to monitor our financial health. FreshBooks offers outstanding budgeting and expenses tracking features like receipt capture which allows us maintain our expenditure within the caps of our budget. Cons FreshBooks has been super outstanding and has never given us any challenges. To this point, we have not found anything that we did not like about FreshBooks. Review Source MS Michael S. Web Designer and Founder Marketing and Advertising Used the software for: 2+ years ### "An Excellent Time Tracking & Invoicing Tool" June 13, 2025 5.0 I love FreshBooks as an invoicing and time tracking tool. It’s intuitive, professional and helps me run a small agency efficiently. Pros FreshBooks has been my invoicing tool for over five years and I love it. They do online checkout links, recurring billing and estimates with signatures and are essential to my business. Cons I really don’t have complaints about FreshBooks. The one thing I didn’t like was that it took too long for payments to hit our account, but that has since improved. Review Source AJ Abubakar J. IT Manager Information Technology and Services Used the software for: 1-2 years ### "I Love teh Reliability and Accuracy of FreshBooks" July 28, 2025 5.0 Pros I am impressed by the exceptional and dependable features of FreshBooks. FreshBooks has a brilliant user interface that works so well for us. It is a reliable expense management tool that has been so accurate. Cons FreshBooks has reliable and easy to understand features. I encounter zero problems when using FreshBooks. Review Source CS Christina S. Area Director of Sales Hospitality Used the software for: 2+ years ### "FreshBooks is a top-pick tool for invoicing and cash flow management." December 18, 2024 5.0 We are having an incredible run of experience with FreshBooks. It has assisted us to keep our cash flow in check at all times allowing us to know how money gets in and out. FreshBooks has been a key tool to helping us utilize our financial resources efficiently by helping us track our expenses. It also allows us to create incredible invoices for our clients. Pros It was easy for us to learn FreshBooks and how to optimumly utilize it to meet our accounting needs. The user interface is simple and the dashboard is clean and easy to navigate. FreshBooks has a powerful invoicing tool that allows us to create invoices and share them with ease. It also offer us financial reports that keep us up to speed with our financial performances. FreshBooks has reliable expenses monitoring tools that assist us in tracking our expenditure to ensure nothing goes beyond the stipulated budget. Cons So far, FreshBooks has provided us with everything we need. We have not found anything negative about it. Review Source RK Radoslaw K. Owner Retail Used the software for: 1-2 years ### "Good Starting Tool" March 7, 2025 3.0 It was a good tool when first starting the process but inadequate in the long run, especially when compared to the competitors. Pros Cheaper than alternative solutions and easy to navigate and learn of a person just staring a small business. Cons Not enough expense categories and a lot of the reporting and functions involved too much manual integration. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing FreshBooks Cheaper price compared to the competitors. Review Source Response from FreshBooks April 10, 2025 Hi Radoslaw, thank you for taking the time to share your review of FreshBooks. Custom expense categories can be created in an account - you can find details about expense categories here: https://support.freshbooks.com/hc/en-us/articles/115008197388-What-are-expense-categories To allow our team to better understand your feedback regarding reporting and other functions, please reach out to the Support Team via https://www.freshbooks.com/contact ^DM KB Khaoula B. Accounts Manager Broadcast Media Used the software for: 1-2 years ### "The Best Billing Tool " July 24, 2025 5.0 FreshBook has been a seamless tool. It helps us save on time as well as reduce errors as it has automated features that makes all billing process very smooth and efficient. This tool is a must have. Pros FreshBooks has great features that has made our billing smooth and efficient. First, the clients auto-billing and auto-payment feature is seamless. It helps our clients pay and store payment information securely with ease. Secondly, FreshBooks integrates well with Other tools making the tool more efficient. It also supports mobile apps where one can manage billing on the go. Cons I have had some intuitive experience with this tool. I have not had any problems with Freshbooks so far. Review Source JM Joann M. COO CFO Computer & Network Security Used the software for: 1-2 years ### "Great all in one system" December 18, 2025 5.0 I really liked FreshBooks. It was so easy to use. It had everything I needed. The only reason we had to leave was our company outgrew them. Pros It was very easy to set up and use. Everything was available at the click of a button. The reports were very thorough. The customer service was very responsive when needed. Cons They are designed for smaller companies. The larger we grew they could not meet our needs, or the needs of our customers. Review Source GF Girgis F. Jofared Automotive Used the software for: 1-2 years ### " Jo freah Books" November 2, 2024 5.0 Describe your overall experience with the software, focusing on its impact on your workflow and productivity. This Pros Highlight features you liked, such as user-friendliness, time-saving capabilities, or effective invoicing. Cons Mention any drawbacks, like pricing concerns or missing features Review Source CT Carleton T. Admin Building Materials Used the software for: 2+ years ### "Easy and Useful" November 3, 2024 4.0 Freshbooks makes it easy to send estimates and invoices to customers, and that's worth the monthly price. Pros Their estimates make it easy for our company to get quick and confirmed customer-approval on projects. Cons It can be tricky to get the full-overview of my clients, since their database it less about instant-access info and more about long-term historical value. Basically, I'd like them to incorporate better CRM features into the invoicing and accounting. Review Source SM Stephen M. Managing Director Telecommunications Used the software for: 2+ years ### "Disconnect from the complexities of accounting and financial reporting and embrace simplicity and world-class accounting efficiency " September 27, 2024 5.0 FreshBook is accessible even to use who have no prior experience in accounting. It has also provided us with an affordable and flexible solution that has streamlined regular billing, improved cash flow and simplified payment procedures. Pros One of the best decision we made was investing in the right accounting tool. At the core of FreshBooks is it's simplicity. It is wrapped around a user-friendly and sleek user interface that enable us to quickly and efficiently prepare invoices with customizable templates, recurring invoices, and automated reminders, making it simple to track and collect payments from clients. Additionally it integrates with payment gateways such as PayPal which allow us to accept credit card payments directly within the FreshBooks. The time-tracking feature enables our employees to log hours worked, making it easy to calculate payroll expenses and generate accurate invoices for billable time.FreshBooks enable us to track key metrics and indicators of financial health and accurately report on our financial status of our company. Cons FreshBooks provides us with excellent technical support, with a knowledgeable team that leave no chances for system outages or challenges because they help us solve all our issues on time Review Source KW Kimb W. Owner Design Used the software for: 2+ years ### "Super Easy Invoicing" March 9, 2025 4.0 After work with FreshBooks, I decided that it is indeed a really good tool for freelancers Pros It’s not difficult to use, I can easily send invoices and keep the record of all the transactions Cons In any new small business startups, the pricing may seem a bit high Review Source AR Ahmed R. Director Retail Used the software for: 6-12 months ### "Great Invoicing Tool for Time Tracking" November 9, 2024 4.0 FreshBooks adequately meets my needs as a small business Pros Easy invoicing and time tracking Integration with Teamwork project management for detailed time tracking PayPal integration for credit card payments Cons Limited collaboration features with other contractors Increased per-client pricing for those with many one-off clients Difficult-to-use retainer payment feature Review Source FN Faith N. Head of Accounts Computer Software Used the software for: I used a free trial ### "Invoicing with FreshBooks: look no further!" November 5, 2024 4.0 One of the standout aspects of the FreshBooks user experience is its simplicity and ease of use. The platform's navigation is straightforward, with clearly labeled menus and intuitive workflows that guide users through tasks such as creating invoices, tracking time, and managing expenses. Even those with limited technical expertise can quickly learn to navigate the platform and become productive. Pros The invoicing system, it is straightforward and unique making the invoicing process seamless as the platform allows the user to create professional-looking invoices with just a few clicks, featuring customizable templates, logo integration, and the ability to accept online payments. Cons While FreshBooks does offer integrations with several popular apps and services, the selection is relatively limited compared to some of its competitors. Users who require deep integration with other business tools, such as project management software or point-of-sale systems, may find the integration options to be restrictive. Review Source NJ Neil J. Director Media Production Used the software for: 1-2 years ### "Excellent Value Easy To Use Platform " January 14, 2025 5.0 Excellent overall experience, great value and easy to use platform. Pros Easy to use, low cost, has everything needed for small to mid-size businesses. Cons Nothing comes to mind about dislikes, perhaps integration into CRMs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.