--- title: "FreshBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FreshBooks the right Billing and Invoicing solution for you? Explore 4524 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142390/FreshBooks/reviews/" page_type: "reviews" language: "en" --- FreshBooks 4.5 (4524) [View alternatives](https://www.capterra.com/p/142390/FreshBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of FreshBooks Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews jm jawad m Operation ClerkHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “The collaboration features in FreshBooks help me and my teammates to unite and work together collaboratively managing our finances from planning, allocating them and tracking how we utilize them.“ June 3, 2026 HL Hikmet L Medical Assistance SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Occasionally the version has been changed to add or remove some important features without notice, and occasionally the mobile app fails to upload receipts when out of the office.“ January 29, 2026 JJ Jessica J Social WorkerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Its automation capabilities, particularly in areas like accounts payable, creating invoices, sending reminders, and reporting, significantly reduce manual work and help minimize errors.“ May 25, 2026 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I also am unsuccessful in getting my frequent purchases to get expensed to the same categories and companies each month.“ March 26, 2026 SA Suman A Owner,Bookkeeper,TAx PreparerAccounting, Self-employedUsed the software for: Less than 6 months. “It handles invoicing and expense management with ease, making it ideal for freelancers and small business owners who want simplicity without sacrificing functionality.“ June 7, 2026 Jerry L CEOComputer Hardware, Self-employedUsed the software for: 1-2 years. “The workflows for accounting reports can feel a bit restricted at times.“ April 9, 2026 PO Paul O Software EngineerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It includes a time tracking system for services, and online payments are integrated to make collecting payments easier.“ June 22, 2026 PC Patty C ADMReligious Institutions, 11 - 50 employeesUsed the software for: Less than 6 months. “The only glitch is realizing any fees that are charge when making an on-line payment.“ May 14, 2026 ## Showing most helpful reviews Showing 1-25 of 4524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erik S. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "FreshBook Review." January 9, 2025 5.0 FreshBooks is the best accounting software hands down. QuickBooks and any other platforms can not compare. There platform keeps your accounts connected not like QuickBooks. Pros The platform is super user friendly, easy to teach and the reports are amazing. Cons Pricing is the only thing but I feel that it is worth it compared to a lot of other platforms. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing FreshBooks Freshbooks hands down was the best easy to use and provides training for all your employees included in the package. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QuickBooks cost was higher and the accounts will never stay connected on Quickbooks and I always had to call Quickbooks and it will work for a few days and disconnect. This was a never ending cycle. Review Source BH Bahaa H. Planning Manager Construction Used the software for: 1-2 years ### "FreshBooks is the realest of them all." April 3, 2025 4.0 It's awesome and it's pricing plans favors even small businesses. The experience was good and worth all the efforts. Pros I absolutely love the mobile app, we found it flexible and convenient to us. Invoicing is now better than ever. For online payments, Freshbooks is our number one solution, with it's excellent features it does exactly what it's supposed to do. Very demure, I highly recommend. Cons I never experienced a major problem am glad it was of great help to me. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal is very expensive for us,we opted FreshBooks and it has proved to be the best. Review Source HW Hilary W. Owner Operator Construction Used the software for: 2+ years ### "Basic ease of use but with a high price" May 16, 2025 3.0 When I first got the program it was very inexpensive and the main thing I liked was my accountant could access all of my stuff. It has since doubled in price and a lot of the features that they add do not benefit me like the payroll section. You can only have one person as such myself without paying extra on top of the $60 a month Pros To accomplish the normal everyday estimates and invoicing it is fairly simple to use. It offered me the mileage tracking without paying additional for it, but it does have some inaccuracies Cons For the price it doesn't have the add-ons and lots of missing features that I could get from another program, but it's a lot to transfer to another one so I have tolerated it. The tracking mode isn't 100% accurate and it does not send you automatically a copy of your invoice or estimate to your email and can be tricky to go back and find it and they only save it for a certain period of time Alternatives considered [Quicken](https://www.capterra.com/p/151854/Quicken/) Reason for choosing FreshBooks Recommended by my tax person and it was one she could have access to Switched from [Contractor+](https://www.capterra.com/p/213952/Contractor/) It was cheaper at the time and offered mileage tracking which was a huge Plus Review Source Response from FreshBooks May 29, 2025 Hi Hilary, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding pricing with our team on your behalf. I do wish to confirm there is no time limit for keeping estimates and invoices saved in a FreshBooks account. To better understand the comments you shared regarding features you would like to see in FreshBooks, along with the tracking issues you mentioned, please reach out to our Support Team. The Support Team can be reached via https://www.freshbooks.com/contact ^DM jM jawad M. Operation Clerk Higher Education Used the software for: 2+ years ### "FreshBooks is a comprehensive tool for financial planning, tracking and management." June 3, 2026 5.0 Overall, our experience in managing our operational financial resources has been the most exceptional and successful one since the moment we introduced FreshBooks. We use it to run the entire financial management practices during operations from budgeting, distributing them effectively to monitoring our expenses to ensure we don't overspend on unnecessary operations. Pros We have had the most incredibly productive expenses management and financial reporting experience ever since we started using FreshBooks, making it easy for us to properly manage and use our financial resources during operations. It offers very efficient financial planning features which makes budgeting and allocating finances during operations a very easy and efficient task. FreshBooks has also made it easy for us to track how we utilize our financial resources during operations by offering very advanced expenses tracking tools with a very simple and intuitive user interface. The collaboration features in FreshBooks help me and my teammates to unite and work together collaboratively managing our finances from planning, allocating them and tracking how we utilize them. Cons Our experience with FreshBooks has not been hit by any challenges or technical issues to deal with. We are impressed by how quick the support team comes to our aid whenever we need their support. Review Source CM Colleen M. Owner and Designer Construction Used the software for: Less than 6 months ### "FreshBooks is a Trustworthy Software Option" June 5, 2025 4.0 Overall I was impressed with FreshBooks, and found the software to be straightforward to navigate and implement. Pros I liked that FreshBooks is well known and a trusted provider for business accounting software, and offers many features. Cons I felt like there may be other softwares that could offer more features related to operating a Canadian business. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreshBooks We wanted to test both products to determine which one most suited our needs. Review Source Martin D. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Perfrct invoicing tool for SMEs and freelancers " January 31, 2025 4.0 One of our first accounting softwares' we'd used and the main thing we wanted was easy to use, quick invoicing, time tracking on occasion and managing a couple of employees expenses which it did really well. Pros Perfect for small business/ freelancers. Quick to learn and did everything we needed at the time. Good access via app and automated invoices were ideal. Cons The cost of adding more users on as we grew. The limited personalisation at the start was fine but as we used it more and more we had to find workarounds. Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreshBooks Sage we did have a trial with for about 3 months and it felt like it did more but not as simple. Xero we loved but at the time our then accountant didnt want us to go with it as he preferred Freshbooks. Freshbooks was the right price too at the time. Review Source BA Bernadine A. Project manager Construction Used the software for: 1-2 years ### "Using FreshBooks for construction " April 18, 2025 4.0 Awesome. Great software for small businesses Pros Was great and simple to use. Was able to create invoices directly from the app. Cons Lack of ability to generate purchaee orders Switched from [Contractor Foreman](https://www.capterra.com/p/166113/Contractor-Foreman/) Ability to track construction cost contracts and purchase orders Review Source JO John O. Finance Officer Non-Profit Organization Management Used the software for: 2+ years ### "Most Iconic Online Accounting Program: FreshBooks" January 20, 2025 5.0 Real-time accounts payable and receivable automation & invoice customization are the main benefits. Pros FreshBooks allocates a wide range of online accounting tools which saves time and lead to high productivity. Invoicing, billing and general ledger are some of the tools which I like most on FreshBooks. Cons I achieve everything I yearn with FreshBooks, mainly when creating and customizing invoices. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) FreshBooks mobile application is straightforward to use unlike NetSuite’s. Review Source OL Oliver L. VP of Business Development Marketing and Advertising Used the software for: 1-2 years ### "10/10 Accounting and Invoicing software" April 29, 2025 5.0 Overall the experience is great, we can manage our cashflow and send invoices to our clients with ease. I'd highly recommend Freshbooks for any business dealing with clients. Pros The ability to easily send invoices, manage overdue invoices plus have payment reminders for clients to pay on time. Cons The ability to only have 5 clients for the price we're paying. I hope we can add more client accounts with the current plan we pay for. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Freshbooks offered us a better plan with favorable pricing. Review Source OO Omar O. General Accountant Textiles Used the software for: 1-2 years ### "Freshbook- A Great service" January 25, 2025 3.0 I would describe my overall experience with FreshBooks as positive. It’s a handy tool for small businesses, though it may fall short for more complex needs Pros I like that the interface is user-friendly and makes it easy to create invoices, track payments, and manage expenses. The financial reports are well-organized and provide a clear overview Cons I think it could benefit from more advanced features like payroll management or options for larger businesses. The pricing might also be a challenge for smaller companies with tighter budgets Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) We needed a flexible and user-friendly solution. Review Source Response from FreshBooks January 31, 2025 Hey Omar, thank you for taking the time to share you review of FreshBooks! Thank you for letting us know how FreshBooks is working for your business. Our team would greatly appreciate the opportunity to further understand the feedback you shared around payroll management and other options for larger businesses. To do so, please reach out to our Support Team via https://www.freshbooks.com/contact ^DM ML Matt L. Owner Automotive Used the software for: 1-2 years ### "Great for Small Businesses, with a Few Minor Flaws" November 21, 2024 4.0 FreshBooks has streamlined my invoicing process significantly, reducing the time I spend on administrative tasks and giving me more time to focus on my work. While it’s not perfect, the platform offers a robust set of features that cater well to small businesses and freelancers. The occasional limitations are outweighed by the convenience and time savings it provides. Pros FreshBooks has an intuitive and user-friendly interface, making it easy to create and send invoices in just a few clicks. The automated payment reminders are a lifesaver, and the ability to accept online payments directly through the platform is a huge time-saver. The mobile app is also well-designed, allowing me to manage invoices and expenses on the go. Cons The pricing structure could be more flexible, especially for small businesses or freelancers with only a few clients. Some advanced reporting features are only available in the higher-tier plans, which might not justify the cost for all users. Additionally, I’ve experienced minor delays in customer support response times. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Price of the service was a better option for a small business Review Source RS Ryan S. CEO Education Management Used the software for: Less than 6 months ### "Good Invoicing Software" April 16, 2025 5.0 Over the my experience has been positive with FreshBooks. It tracks invoices and allows me to accept online payments. Pros The ability email invoices with a payment link. Freshbooks also tracks all of my invoices and shows which are overdue. Cons It seems a bit expensive for the number of invoices that I send out. There is a limit to the number of clients you can send on the cheaper version. Switched from [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) I couldn't collect a paper check through HoneyBooks Review Source Zulma Q. Corporate Credit Risk Analyst Financial Services Used the software for: 1-2 years ### "Intuitive report customization tools and data integration capabilities" October 7, 2024 4.0 The software's user friendly interface and powerful reporting tools have cut down my time spent on report generation to only allowing me to spend more time on in depth analysis. Since FreshBooks operates in the cloud, I can access and update reports from anywhere; which has come in really handy for remote work situations. Pros Through the software, I can design visually pleasing credit risk reports in which complicated data can be communicated effectively across management. The advantage of being able to assign a report automatically to be updated with the latest relevant financial data means our risk assessments are always based on up-to-date information, which is such a necessity these days in the very fast progressing world of corporate. Cons FreshBooks is great at what it does, and although it has a number of advanced predictive analytics tools, it’s missing tools designed specifically for risk analysis. Machine learning algorithms to find possible risk factors with historical data patterns will make their utility for our team much more precious. Switched from [Invest for Excel](https://www.capterra.com/p/105931/Invest-for-Excel/) I use FreshBooks for its experience with financial reporting, and its focus product features for credit risk analysis. Also, the ability of the software to work in tandem with our current financial systems and the data security measures were another reason. The other finance professionals in my network also gave positive reviews on it. Review Source HL Hikmet L. Medical Assistance Specialist Hospital & Health Care Used the software for: 2+ years ### "The assistance in keeping track of the case expenses." January 29, 2026 5.0 The process of handling complicated medical records needs accurate accounting. I use this to track case costs. It is easy to use yet the updates may be disruptive. Pros The interface is unbelievably clean, and with little training, we are able to track expenses associated with case such as flight tickets and medical equipment. Cons Occasionally the version has been changed to add or remove some important features without notice, and occasionally the mobile app fails to upload receipts when out of the office. Review Source Bridget W. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Be More Professional with FreshBooks!" May 28, 2025 5.0 Accounting systems like FreshBooks allow you to be paid online, faster, and it helps your business look professional -- from branded proposals (estimates) to invoicing. Every touchpoint with client, matters. FreshBooks has a couple of plans that are completely affordable. $15/mo for 5 clients. $25 for 50 clients. I was on the $25/mo plan (actually billed monthly) for 4 years. It's seriously a great product. Are you worried about credit card fees? No problem. Add 3% more to your pricing to account for the payment gateway fees (PayPal, Stripe, WePay, etc). You can even connect FreshBooks to your bank for ease of expenses and export profit and loss (P&L) statements. There's really no reason why you should still be doing your accounting on Google Sheets. I have a tutorial on how to set up FreshBooks. \[sensitive content hidden\] Pros My favorite part of FreshBooks was how easy it was to get started. The payment tiers are very fair. Sending out professional invoices and statements instead of Excel sheets or Google Docs sends the right message to your clients. It also allows you to send professional quotes. Cons I didn't like that the GL categories didn't have numbers. I'm used to traditional GL codes. They may have changed it since I last used it (2021). I find that GL codes Review Source BY Ben Y. Profit Center Manager Building Materials Used the software for: 2+ years ### "Stranded with financial management? FreshBooks always come to the rescue." May 14, 2025 5.0 I have been using FreshBooks on a daily basis to run financial operations in our store and the experience has been beyond doubt the best i had hoped for. From simplify invoices creation to creating accurate financial reports, FreshBooks has made my work as a profit center manager so easy. Pros I always turn to FreshBooks when creating invoices because it makes it so easy and help create stunning invoices. FreshBooks also does an impressive work in financial reporting which help keep up with our financial health and operations. Using FreshBooks is so straightforward and no technical skills are required making the learning period very brief. It also help setup automated payment reminders which makes our work easy when reminding clients to make their payments. FreshBooks has strong customer support services with the support team always readily available to offer the needed support. Cons Fortunately, i have not experienced any cons. Am full of praise for FreshBooks because i have never found any that i did not like. Review Source RS Rachel S. Data Analyst Logistics and Supply Chain Used the software for: 2+ years ### "FreshBooks Review" January 22, 2026 5.0 Pros FreshBooks works well for handling invoicing and basic financial tracking. It’s straightforward and doesn’t require accounting expertise. Cons Creating invoices and tracking payments is quick and user-friendly.It lacks more advanced accounting features needed for larger or more complex operations. Review Source JS Jack S. Finance Director Financial Services Used the software for: 6-12 months ### "FreshBooks Review" March 26, 2026 5.0 Pros The tool is easy to get started with and doesn’t require advanced accounting skills. It works well for keeping a clear overview of financial flows. Cons For larger organisations, the reporting can lack depth for more advanced financial needs of the tool. Review Source AC Abigail C. Crochet Apparel & Fashion Used the software for: Less than 6 months ### "Amazing software " October 30, 2025 4.0 Pros FreshBooks is easy to use and great for tracking expenses, sending invoices, and managing time. It helps small businesses and freelancers stay organized and get paid faster. The reports are clear, and it works well on both computers and phones. Cons FreshBooks can be expensive as your business grows, and some advanced accounting features are limited. It also needs an internet connection, and switching from another system can take time. Review Source KB Khaoula B. Accounts Manager Broadcast Media Used the software for: 1-2 years ### "The Best Billing Tool " July 24, 2025 5.0 FreshBook has been a seamless tool. It helps us save on time as well as reduce errors as it has automated features that makes all billing process very smooth and efficient. This tool is a must have. Pros FreshBooks has great features that has made our billing smooth and efficient. First, the clients auto-billing and auto-payment feature is seamless. It helps our clients pay and store payment information securely with ease. Secondly, FreshBooks integrates well with Other tools making the tool more efficient. It also supports mobile apps where one can manage billing on the go. Cons I have had some intuitive experience with this tool. I have not had any problems with Freshbooks so far. Review Source RR Rebecca R. Graphic Designer Design Used the software for: 2+ years ### "Great for invoicing" February 23, 2025 4.0 For the most part, FreshBooks does an average job of managing invoices, albeit with some constraints Pros The process of making invoices is very simple, and the feature that I like is to set up the alerts for overdue payment.The reports are really useful to keep track of business costs Cons The mobile app could use a little more work to be equivalent to the desktop version Review Source JF Jonah F. Writer Writing and Editing Used the software for: 1-2 years ### "Good Tool for Invoicing and Tracking" May 14, 2025 5.0 Pros Pretty simple to get into, makes doing invoices and tracking stuff much easier for me Cons It can feel a bit expensive if you’re just starting or have a small business Review Source WA Wilson A. Director - Human Ressources Information Technology and Services Used the software for: 6-12 months ### "Essential for professional invoicing " April 23, 2025 5.0 Pros Limited reporting features for free plan, mobile app could be improved for showing more details that are factual. Cons Easy to use, time tracking features, professional invoicing, expense tracking - these are my uses of FreshBooks and I'll choose it anyway. Review Source MH Matt H. Director Sports Used the software for: 1-2 years ### "Simple, Slick, what you need!" December 4, 2024 4.0 REally good experience, Its simple, cleans, leads you through it and directly linked up with our accountants. saved us £ Pros REally simple the banking link up are a game changer Cons Is a little limited on the reporting side Review Source MB Manish B. Chartered Accountant Accounting Used the software for: 1-2 years ### "My first choice for invoicing and expense tracking." November 21, 2024 5.0 FreshBooks has simplified my financial management, saving me time and headaches. It's helped me stay organized, get paid faster, and keep my freelance business running smoothly. Pros It makes invoicing and expense tracking a breeze. I love the clean interface, the professional-looking invoices, and the ease of generating reports. It's like having a personal accountant in my pocket. Cons It is perfect for freelancers and small businesses, it might not have all the advanced features larger companies require. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.