# FreshBooks Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FreshBooks Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more. Source: https://www.capterra.com/p/142390/FreshBooks --- # FreshBooks Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FreshBooks ## What is FreshBooks? FreshBooks makes small business invoicing and billing so simple, you'll be amazed at the time you have to focus on doing what you love and how much faster you get paid. Who would have thought invoice software could do that? Try it free for 30 days, no credit card required. ## What is FreshBooks used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Accounting](https://www.capterra.com/accounting-software/)[Expense Report](https://www.capterra.com/expense-report-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 4,516 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Pros & cons Intuitive onboarding and navigation Modern, accessible interface design Cost concerns for teams Recurring technical disruptions Starting price $21 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Accounting / 2026 - Billing and Invoicing / 2026 - Construction Accounting / 2026 - Expense Report / 2026 - Financial Reporting / 2026 - Accounts Payable / 2025 - Accounts Receivable / 2025 - Financial Management / 2025 - Legal Billing / 2025 - Recurring Billing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FreshBooks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.freshbooks.com&name=FreshBooks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FreshBooks 4.5 (4,516) VS. [4.3 (684)](https://www.capterra.com/p/76/Intacct/reviews/) Starting Price $21 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4,443) Ease Of Use 4.2 (610) Value For Money 4.3 (3,827) Value For Money 4.0 (517) Customer Service 4.4 (3,796) Customer Service 4.0 (549) ## FreshBooks alternatives [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (1,727)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,451)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,419)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [View all alternatives](https://www.capterra.com/p/142390/FreshBooks/alternatives/) ## FAQs about FreshBooks Overview ### What problems does FreshBooks solve? FreshBooks solves time-consuming invoicing, scattered expense records, manual time tracking, and poor visibility into overdue payments and cash flow. Freelancers, contractors, consultants, and small business teams use it to turn estimates into invoices, automate reminders, accept online payments, and manage billing, reporting, and client work from one place. Answer based on 3036 reviews Overview ### Which roles and teams benefit most from FreshBooks? FreshBooks is most used by small business owners, founders, and executives who need simple invoicing, expense tracking, and cash flow visibility. Accountants and consultants use it to manage billing and client records, while freelancers, designers, and project managers rely on it for time tracking, estimates, and project-based payments. Answer based on 4097 reviews Overview ### What company size and industries is FreshBooks built for? FreshBooks is built primarily for small businesses, which make up 79% of reviewers, especially in marketing and advertising at 9%. It is designed for accounting needs across information technology, legal, creative, marketing, and construction, with additional reviewer concentration in information technology and services and computer software, each at 7%. Answer based on 4515 reviews Features and Usability ### What are the key features of FreshBooks? FreshBooks includes core invoicing and accounting features such as invoice creation, recurring invoices, online payments, expense tracking, and financial reporting. Differentiating features include time tracking by client or project, estimates that convert to invoices, and a mobile app for managing expenses, receipts, and payments away from the office. Answer based on 2096 reviews Pricing ### How much does it cost and what fees or limitations are included? FreshBooks starts at $21/month for Lite, with Plus at 38 and Premium at 65; Select is custom priced, and a free trial is available. Reviewers call entry pricing fair, but note Lite only supports five clients and added users can make costs rise quickly. Answer based on 928 reviews Integrations ### Which third-party tools and platforms does FreshBooks integrate with? FreshBooks integrates with over 100 third-party tools, including PayPal, Stripe, Shopify, Zapier, Gmail, Gusto, and Basecamp. Reviewer mentions also reference QuickBooks Online connections, while the catalog adds business apps such as Acuity Scheduling, Asana, ActiveCampaign, BigCommerce, and Bitrix24 across payments, ecommerce, scheduling, and project management. Answer based on 399 reviews Getting Started and Support ### How easy is it to onboard and train a team on FreshBooks? FreshBooks is generally quick to onboard for freelancers, small business owners, and nontechnical staff because the interface is clear and easy to learn. Training is available through live online sessions, webinars, documentation, and videos. Admins handling bookkeeping setup, invoice customization, or accounting tasks may need more time and occasional support. Answer based on 93 reviews Getting Started and Support ### What customer support options does FreshBooks offer, and how do users rate the experience? FreshBooks offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and quick to respond, with helpful guides and effective issue resolution. Some reviewers, however, report slow follow-up on complex tickets, limited updates, and unresolved technical problems. Answer based on 764 reviews ## Who uses FreshBooks? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 160 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 160 reviews Administrative 23% Administrative 23% Finance & Accounting 14% Creative & Design 11% Entrepreneurs/ Owners 10% Others 42% Top industries Based on 160 reviews Construction 28% Marketing and Advertising 26% Accounting 23% Retail 13% Other 10% ## Pros and Cons Intuitive onboarding and navigation 95% positive reviews out of 945 Most reviewers describe ease of use as intuitive, requiring minimal training and enabling quick employee onboarding. Cost concerns for teams 41% negative reviews out of 636 Some reviewers describe pricing as expensive for larger teams, with additional fees for users and limited lower-tier options. Gauravi M Learning Designer, 51 - 200 employees. "Pricing structure can become expensive eventually for our team as the number of users in a team grows." Modern, accessible interface design 91% positive reviews out of 423 Most reviewers find user interface visually appealing, easy to navigate, and adaptable for users with limited accounting experience. Recurring technical disruptions 50% negative reviews out of 250 Some reviewers indicate bugs and issues cause crashes, slowdowns, and interruptions, impacting reliability and daily workflow. Vishwas N Desinger, 11 - 50 employees. "its have some bug in some options and some lagging issue" Efficient automation and workflows 93% positive reviews out of 115 Most users report time saving through automation, rapid data entry, and streamlined processes that reduce manual tasks. Robin C Co-Founder, 2 - 10 employees. "The integrations save me a lot of time by allowing me to automate a lot of functions which would other boys have been done manually and would've required reminders et cetera." Limited bank account integration 44% negative reviews out of 224 Some users report bank accounts lack reconciliation, frequent syncing errors, and restricted connectivity with international banks. Timothy E Owner, 1 employee. "The weirdest thing is an accounting program that wont show you a bank register. How can you SEE what is going on without a register." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.6 (511) 58.32% of 511 reviewers that rated this feature as important or highly important It helps you manage billing and invoicing with customizable templates, recurring billing, and payment reminders. Reviewers indicate it’s user-friendly, saves time, and supports online payments, though some mention the new version is slower and less intuitive than before. Online Invoicing 4.6 (361) 64.82% of 361 reviewers that rated this feature as important or highly important FreshBooks gives you a fast, convenient way to create, send, and manage invoices online. Some reviewers find it saves significant time, improves accuracy, and enables quick payments with automated reminders and online payment links, making invoicing efficient for both you and your clients. Expense Tracking 4.5 (357) 56.30% of 357 reviewers that rated this feature as important or highly important FreshBooks lets you easily record, categorize, and report expenses, with options to upload receipts and sync bank accounts. Some users say it’s intuitive and helpful for budgeting and taxes, though a few mention issues with bank connections and categorization. Payment Processing 4.5 (325) 58.46% of 325 reviewers that rated this feature as important or highly important FreshBooks offers seamless payment processing with integrations for Stripe, PayPal, and ACH. Users think it’s simple to set up, provides multiple payment options, and speeds up getting paid, though some mention occasional delays and rare issues with international cards. Invoice Creation 4.6 (268) 67.16% of 268 reviewers that rated this feature as important or highly important With this capability, you can generate professional, customizable invoices quickly. Reviewers appreciate how easy it is to automate recurring invoices, use templates, and send invoices from anywhere, noting that it streamlines their workflow and reduces errors compared to manual methods. Financial Reporting 4.5 (405) 54.57% of 405 reviewers that rated this feature as important or highly important Generate reports to assess the financial performance of an organization FreshBooks 117 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track the attendance of specific individuals or groups Setup and send recurring or automated bills Automate recording of time to reduce human error Compare and match accounting/financial records with corresponding bank statements Track billable hours and/or non-billable expenses for work performed Track the list of items required to be billed/invoiced to clients It helps you manage billing and invoicing with customizable templates, recurring billing, and payment reminders. Reviewers indicate it’s user-friendly, saves time, and supports online payments, though some mention the new version is slower and less intuitive than before. Gateway through which end users can view past bills and pay current invoices Setting up the amount/charge for per hour of work by a company or professional A financial statement that lists a company's accounts and details the account type and balance Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Reports that show customers their invoices, payments, and balance on the account Add customized logos and colors to align with company branding Invoices that can be tailored according to company's branding, payment terms and personalized information Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Graphical representation of data Buyer isn't billed until the period is up without any interest charges Digitally deposit correct payroll amounts into individual employee's bank accounts Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Centralized storage for employee data, records, and performance metrics Estimate expected cost based on various factors before a project begins Attaching relevant receipts or supporting documents to submit expenses for reimbursement FreshBooks lets you easily record, categorize, and report expenses, with options to upload receipts and sync bank accounts. Some users say it’s intuitive and helpful for budgeting and taxes, though a few mention issues with bank connections and categorization. Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Primarily serving architecture, engineering, and construction industry professionals Designed for small businesses Centralized accounting record which tracks all financial transactions Business model that charges based on the amount of time spent on an hourly basis A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time Track and manage inventory levels to maintain proper supply With this capability, you can generate professional, customizable invoices quickly. Reviewers appreciate how easy it is to automate recurring invoices, use templates, and send invoices from anywhere, noting that it streamlines their workflow and reduces errors compared to manual methods. Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Calculate total itemized costs, including initial costs and any changes Log miles driven for tax deduction or reimbursement purposes Access software remotely via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Scan and upload receipts to a central database using a mobile device Manage and handle various international currencies Manage and support multiple languages Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Different tiers of pricing and billing for different employees and situations Ability to handle several projects simultaneously FreshBooks gives you a fast, convenient way to create, send, and manage invoices online. Some reviewers find it saves significant time, improves accuracy, and enables quick payments with automated reminders and online payment links, making invoicing efficient for both you and your clients. Accept and process online payment transactions Track employee and task times using internet connection Allow customers to make a partial payment on an invoice and track remaining debt FreshBooks offers seamless payment processing with integrations for Stripe, PayPal, and ACH. Users think it’s simple to set up, provides multiple payment options, and speeds up getting paid, though some mention occasional delays and rare issues with international cards. Track sent and received payments, invoices, and bills. Manage employee salary processes, data, taxes, and records administration efficiently View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more A set of indicators that tracks the performance of networks, applications, systems, teams, etc. A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time Manage and track financials on a project-to-project basis Business model that bills clients an amount based on the project/task/job performed Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Create proposals based on costs of labor and materials Generate quotes or estimates for customers Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database A list of customers and their payments due updated on a monthly basis Generate recurring invoices Automatic and regular transactions made through a secure online platform at predetermined intervals (monthly, quarterly, etc.) Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Calculation of consumption tax imposed on the sale of goods/services Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Set allowances and ensure employees don't spend more than the allotted amounts Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Track time worked per client Track time worked per project Track the amount of time spent on a job or task Record of trip details Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages Get Advice We can help you find the software with the features you need. Features 4.3 (4,295) 4.3 Based on 4,295 reviews ## Pricing Value for money 4.3 (3827) Free Trial [View pricing plan details](https://www.capterra.com/p/142390/FreshBooks/pricing/) Lite $21.00 Flat Rate,Per Month It includes: - Access Anywhere on Ios and Android - Get Paid With Credit Cards and Bank Transfers - Send Unlimited Estimates - Send Unlimited Invoices to 5 Clients - Track Sales Tax and See Reports - Track Unlimited Expenses Plus $38.00 Flat Rate,Per Month It includes: - Access Anywhere on Ios and Android - Automatically Capture Receipt Data - Automatically Track Expenses - Double Entry Accounting Reports - Get Paid With Credit Cards and Bank Transfers - Invite Your Accountant - Mobile Mileage Tracking - Run Business Health Reports - Send Unlimited Estimates and Proposals - Send Unlimited Invoices to 50 Clients - Set up Recurring Billing and Client Retainers Premium $65.00 Flat Rate,Per Month It includes: - Access Anywhere on Ios and Android - Automatically Capture Receipt Bills and Data - Automatically Send Late Payment Reminders and Bill Late Fees - Automatically Track Expenses - Bill Payments and Vendors With Accounts Payable - Customize Email Signatures - Customize Email Templates With Dynamic Fields - Get Paid With Checkout Links - Get Paid With Credit Cards and Bank Transfers - Invite Your Accountant - Mobile Mileage Tracking - Run Business Health Reports - Run Financial and Accounting Reports - Send Unlimited Estimates and Proposals - Send Unlimited Invoices to Unlimited Billable Clients - Set up Recurring Billing and Client Retainers - Track Bills - Track Project Profitability Value for money 4.3 (3,827) 4.3 Based on 3,827 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (3796) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (3,796) 4.4 Based on 3,796 reviews ## User reviews Overall rating 4.5 Based on 4,516 reviews Filter by rating 5(2651) 4(1499) 3(284) 2(45) 1(37) Mentioned topic Sorted by most recent JJ Jessica J. Social Worker Health, Wellness and Fitness ### "Efficient Data Export and Secure Sharing to clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 FreshBooks allows easy access to accurate financial data because it provides real-time data analytics. Pros Its automation capabilities, particularly in areas like accounts payable, creating invoices, sending reminders, and reporting, significantly reduce manual work and help minimize errors. Cons FreshBooks is very easy to use for exporting data, such as exporting invoices as PDFs, as well as exporting account data, and reports. Therefore, it is very easy to use, and you will find it very efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jessica M. BCBA Hospital & Health Care ### "Great for tracking income and expenses" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 20, 2026 Overall, Freshbooks was a useful tool for me, but I have had to supplement with other billing platforms as well. I continue to use freshbooks to track expenses Pros Freshbooks was a tool I initially used for billing clients when I was first growing my business. It was easy to send links to clients and they were able to pay online. It was relatively affordable for what I was using it for. I liked that it generated yearly forms for my earnings and showed me what I earned month to month. It was clean and easy to navigate. I also liked that it tracks expenses for me and I can link my cards to it to automatically track. I wish I could have had more clients for the price I was paying Cons I wish I could've saved clients' CC info and ran billing myself as opposed to having to send a link to clients to get them to sign in and pay. This made it harder to make sure everyone paid on time. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing FreshBooks It was more affordable and initially contained the tools I needed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Patty C. ADM Religious Institutions ### "Fresh Way to Pay Bills" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2026 Very use friendly, precise, and convenient. Extremely convenient when printing and paying our invoices. Pros Ease of use with printing and paying our invoices. It is very user friendly, precise and convenient. Cons I have not had any true issues or problems. The only glitch is realizing any fees that are charge when making an on-line payment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Aimee P. Owner Construction ### "Freshbooks over quickbooks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2026 I loved the ease of use and the price was awesome.nevwr had connection issues or issues with it missing or duplicating bank transaction. Pros Freshbooks is inexpensive and i have never had any problems with it. I used it for 3 yrs then switched to quickbooks online and regretted it. I am switching back this yr. Cons I had the cheapeat version and had to tyoe all the info from the receipts in mannually. I am going to look into a uograded version because qbooks messed my books up and was so expensive. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks is expensive. I paid a lot for stuff i dont even use and it is a waiste of money. It duplicated some of my transactions and didnt get some of my other bank transactions. It has a complicated platfor that is difgicult to jump in and use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mary S. Library Tech Education Management ### "FreshBooks Fan" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 30, 2026 My overall experience with FreshBooks was positive. I would continue to use and absolutely recommend to friends. Pros As a management tool, Freshboks was helpful and easy to use. User interface was easy to pick up and I experienced no bugs or issues. Cons Customer service was difficult to connect with. Questions went unanswered, but this ultimately didn't affect usability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Blerta K. Language Instructor Education Management ### "This expense tool finally made the financial aspect of teaching manageable." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 23, 2026 I am running a small language school, which means that I am teaching and administering, at the same time. FreshBooks helps maintain my billing, my expenses and my cash flow without having to hire an accountant to answer every question. Its interface is friendly such that I never feel out of my element even on the financial front. Pros Student payments become tracked and expenses are contained and do not accrue at the end of each month. With FreshBooks, I can now genuinely keep track of that whole process without fear of it. Cons Experienced two instances of annoying sync bug in transaction management in a quarter. In a small education facility where each payment counts, the unwarranted variances cause one to be anxious. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dylan B. Controller Computer Software ### "FreshBooks use in launching new business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 16, 2026 Overall we have been quite happy with our use of FreshBooks. It is very easy to use and gets you started as you are launching your business. The value is definetly there for the price. Pros Ease of use is there for FreshBooks. It does a great job in capturing the basics of what you need to run your business. The platform provides good value for your money depending on what you need it for. Cons Certain accounting functions can be tricky to do due to the simplicity of how the plantforms runs and the lack of customization. Certain modules can be added on, the basic package is good for just getting your business started. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing FreshBooks Ease of use and value for money. I would highly recommend FreshBooks if you are just starting to launch your business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Andrea C. Controller Construction ### "Fresh books" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2026 I would say it’s one of the easiest accounting software is to use and it’s been a great experience and very easy for me to keep track of everything. Pros One of the simplest accounting platforms out there Clean dashboard → easy to see income, expenses, and invoices Great if you don’t want to fight with software all day Cons Barely any inventory tracking Not built for product-based businesses Complex financials Multi-entity companies Heavy reporting needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jerry L. CEO Computer Hardware ### "Freshbook for small business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2026 Overall I really enjoy FreshBooks. I will continue to use it for my small business. It fits my current needs. Though as I scale up, it may start to show its weaknesses towards larger focused businesses. Pros I use freshbooks to generate invoices and collect online payments for my small business. It’s incredibly easy to use and didn’t take long to learn. I was able to get up and running quickly. My clients have also responded positively to it and appreciate how clean and professional the invoices look. They’ve mentioned that the format is straightforward and easy to understand, which makes the whole payment process smoother. Cons I've had a few issues with utilizing the reporting metrics. Some reports lack detailed reporting metrics. The workflows for accounting reports can feel a bit restricted at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sarthak B. Software Developer Information Technology and Services ### "Simple and Efficient Accounting for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 My overall experience with FreshBooks has been positive. The platform is easy to use and simplifies invoicing, expense tracking, and transaction management. The clean user interface and automation features save time, while reports provide clear visibility into finances. Customer support is responsive, and although there are some limitations in advanced features, it works well for small businesses and freelancers. Pros FreshBooks is very easy to use and has a clean, intuitive interface. I liked the invoicing and expense management features, which make it simple to track payments and spending. The automation for recurring invoices and payment reminders saves time, and the reports provide clear visibility into financial performance. Customer support is also responsive and helpful. Cons Some advanced accounting features are limited, and report customization could be improved. Pricing can increase as more clients are added. Occasionally, there are minor bugs, but they do not significantly affect overall usability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142390/FreshBooks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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