# Page 10 | FreshBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is FreshBooks the right Billing and Invoicing solution for you? Explore 4506 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142390/FreshBooks/reviews --- FreshBooks 4.5 (4506) [View alternatives](https://www.capterra.com/p/142390/FreshBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of FreshBooks ## Showing most helpful reviews Showing 226-250 of 4506 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amanda D. Key Account Manager Hospitality Used the software for: 2+ years ### "FreshBooks in Hospitality Industry" June 5, 2022 5.0 Accounts payable and receivable automation. Tracking expenses and time incurred on projects. Pros Productivity has improved across multiple units in my organization through FreshBooks which automate manual procedures. Cons FreshBooks offers all features that I require and was straightforward to implement and integrate with external apps. Review Source Muthoni G. Licensed Therapist Mental Health Care Used the software for: 2+ years ### "My favorite Accounting tool" November 6, 2023 5.0 Financial keeping is now easy and fast but still detailed enough to incorporate every accounting aspect of the business with Freshbooks.It makes finances stay organized Pros Freshbooks is an easy to adopt tool for especially small business financial management needs. It's cost is pocket friendly and has a perfectly tailored UI that anyone can use even without prior accounting knowledge. It is available in mobile apps for Android or any other devices which enhances accessibility and conveniency that I can manage my business even when am away. With it Iam able to create and send invoices, take photos of clients payment receipts which makes it ridiculously easy to manage payments and expenses online. This allows to keep my financial records updated . Tax filing is a breeze and it also allows double entry accounting reports. Cons I find it's customization capabilities quite limited Review Source Njoki W. Press Machine Operator Printing Used the software for: 2+ years ### "Getting on the horizon of managing finances with FreshBooks. " November 7, 2023 5.0 The experience with FreshBooks has been full of all the good things we needed to see in a financial management solution. It allows us to know how we stand in terms of finances which helps us in making decisions on investments, savings and expenditure. FreshBooks also allows us to perform our projects without going beyond the available budgets. Pros Alot of liking of FreshBooks in our organization comes from having a unified platform where we can solve all our financial management problems without the need to jump from one product to the other. FreshBooks sits on a league of its own when it comes to taking control over finances. It makes it easy to visualize how financial resources are bring spent through capturing of every single receipt. Also, it keeps us updated on our financial performance and health by providing very insightful financial reports. Cons Am finding nothing to dislike about FreshBooks. All has been flowing flawlessly and the product has been performing remarkably. Review Source EM Emily M. Collections Manager Financial Services Used the software for: 2+ years ### "FreshBooks for Real-time Online Accounting" August 31, 2023 4.0 Accounts payable and receivable automation.Financial reporting. Pros FreshBooks was quite easy to deploy and implement. It enables me to create professional reports. In addition, it saves time by reducing manual accounting processes. Cons FreshBooks is the most vital tool although it lack capabilities for large to global enterprise organizations. Review Source ED Eugene D. Project Manager Food Production Used the software for: 2+ years ### "Hourly Billing Champion thanks to FreshBooks" January 10, 2024 5.0 Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks. Pros I like the easy invoice creation process which allows customers to quickly pay their bill by simply clicking one button on the online invoice. In addition the financial reports provided are excellent and really give great financial insight into the business. Cons The cost of Credit Card processing is a bit pricey, but overall there is not much to dislike about this amazing product. Review Source VR Verified Reviewer Director Consumer Services Used the software for: Less than 6 months ### "Freshbooks is a fresh take on Quickbooks" July 15, 2022 5.0 Pros Cost effective Features Comparable to Quickbooks, but cheaper Customer support Cons Receipt upload can use some work. It’s a nice feature, but it’s still a little buggy. Review Source MD Michael D. CEO Marketing and Advertising Used the software for: 2+ years ### "Poor Functionality & Dysfunctional Support" October 1, 2021 1.0 We loathe Freshbooks and were forced off of it just because we couldn't make it work properly. Pros We liked the original version--we have used Freshbooks since the beginning and were forced into changing. Cons Well, it does not work, literally. There are frequent site outages. The new version of the software is buggy and heavily relies on javascript for--I kid you not--animation features that make the software slow. Alternatives considered [Harvest](https://www.capterra.com/p/75598/Harvest/) Review Source Response from FreshBooks October 22, 2021 Hey Michael, thank you for taking the time to share your feedback. I'm sorry to hear that you've experienced issues in the new platform. If you need any assistance with these matters, our Support Team can be reached with the details found here: https://www.freshbooks.com/contact. Our team is consistently working to make updates and improvements to FreshBooks, which can be found here: https://support.freshbooks.com/hc/en-us/articles/360054235012-Changes-Updates-in-2021. If there are any matters regarding your account you wish to discuss with our Support Team, please use the contact information above and we'd be happy to assist. ^DM Fancy C. Librarian Libraries Used the software for: 2+ years ### "FreshBooks all the way to the win. Get finances sorted. " November 15, 2023 5.0 The experience with FreshBooks is very amazing. It allows us to have a stronger grip of our finances by helping us control and manage all the financial activities including the money we receive and the expenses we incur. Pros FreshBooks is very helpful and a must have tool for managing finances. It unifies all financial management resources into a one platform allowing us to control all our finances from a single place. Tracking expenses is easy and reporting them by collecting receipts is just a seamless experience. FreshBooks offers excellent security which helps keep all financial data safe and secure. Cons All the FreshBooks features are easy to use and there is no aspect that i found difficult to understand. Review Source HE Heather E. President/Copywriter Writing and Editing Used the software for: I used a free trial ### "FreshBooks is Ideal for Freelancers Like Me" July 25, 2023 5.0 I purchased FreshBooks as soon as I started my business. It has been an excellent way to perfect my service descriptions for estimates and invoicing. I have been very impressed with the support I have received from FreshBooks as I learn about the features I can use to enhance my financial organization. Pros I love FreshBooks's intuitive interface. More than that, I appreciate their fantastic support. There is no need to spend hours scouring articles looking for the answer to your question. They have real people willing to help make using FreshBooks a great experience. Cons As a new business, I am stretching my budget to afford the right tier for me, but I feel that it is essential to start with organized books and keep them that way. Alternatives considered [FreeAgent](https://www.capterra.com/p/122008/FreeAgent/) Reason for choosing FreshBooks It had more features I needed. The reviews were high, but most of all, I received amazing one-to-one support from the sales staff. \[sensitive content hidden\] was great. Review Source Robert M. Accountant Non-Profit Organization Management Used the software for: 2+ years ### "Impressive product for accounting and bookkeeping " October 10, 2022 5.0 As an accountant, I use FreshBooks for accounting and bookkeeping. I can say that the experience has been remarkable and a worthy one. It makes my accounting work from invoicing, billing, reporting and all, such an easy task. Pros FreshBooks brings onboard various accounting and bookkeeping features into one centralized product helping one to perform and achieve different functionalities from one product rather than having many products for each functionality. Its quality features like expenses tracking, invoicing, reporting, time tracking among others helps one generate reliable and accurate understanding of your business financial health. The automated payment reminder feature makes it easy to send reminders to customers for late payments. Also it makes it easy to create branded invoices to match your organization brand. Automation of the billing process helps reduce the workload when dealing with recurring bills. It helps track your expenses and keep the record of these receipts. Cons There is nothing that i like least about FreshBooks. It works well from my end. Review Source VR Verified Reviewer Accounting Accounting Used the software for: I used a free trial ### "full with wisdom " June 25, 2023 5.0 Pros FreshBooks is a time-saving and professional-looking online accounting and invoicing service. Cons The software makes extensive use of manual data entering, which could result in errors. Review Source ET Eathan T. Freelancer Construction Used the software for: Less than 6 months ### "Freshbooks The best software for service providers" February 28, 2022 5.0 Overall experience is great and would recommend everyone to use freshbooks in their busines Pros Freshbooks simple and easy to use,low prices for great services,easy way to track your money,brand your invoices,plus support team actually let's you speak to a real person which is great Cons Some recent changes to their platform increased pricing a little, unforseen charges applied to each employee so my account cost me a little more then usual Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) I had some technical difficulties with QuickBooks and they did not satisfy my needs as a service provider Review Source Alwanga J. Editorial Assistant Publishing Used the software for: 2+ years ### "FreshBooks, Committed to solve financial management needs. " November 6, 2023 5.0 FreshBooks has been our go-to financial management solution and has always proved us that we made the right choice. Financial management is always a big challenge for organizations but with FreshBooks, we were able to have better control on our expenses by tracking and controlling what money comes in and gets out. Pros Generally, FreshBooks has made us love everything about it but moreso, its effectiveness in expenses tracking and financial reporting has been eye-catching to us. FreshBooks also does so well in data and information security keeping all our financial information and data very safe and private to only those with the right authorization. The interface is very intuitive and it is offers an easy but more efficient way of creating and sharing invoices to the clients. Cons There is very little to hate about FreshBooks and for me personally, i have not encountered and issue that i can complain about FreshBooks. Review Source IN Isaiah N. Digital sales manager Accounting Used the software for: 2+ years ### "Freshbooks review " October 23, 2023 5.0 It has been awesome as i have generated invoices with it for a long time and its simple to make one . Pros It is very simple to use and makes accounting look easy . Anyone can navigate it and get the job done. Cons It's competitors have advanced features and i feel it's lagging behind Review Source RK Reha K. Proofreader Writing and Editing Used the software for: 1-2 years ### "Easiest book-keeping software I ever used." December 27, 2022 5.0 FreshBooks' user-friendly product interface and well-organized, simple-to-use accounting features make it easier to carry out accounting tasks. It is simple to design and send professional invoices to clients to keep them updated on their payment details, including payment choices like cards, thanks to its robust invoicing tools. Additionally, it aids in collecting all expenditures and financial information and creating precise financial reports that illustrate the firm's financial performance. Pros Customizable invoicesEasy-to-use interfaceFeatures make work quick and effortless.Keeps updated and sends alerts.Best for working remotely.Keeps data, and documents organized. Cons I've been using freshbooks for a year now and there is nothing I've to complain about. Review Source TA Tristian A. Lead Support Technician Information Technology and Services Used the software for: 2+ years ### "Freshbooks is simple and robust" September 29, 2023 4.0 Very great system, with few experiences that were negative over the years. Pros The product is super easy to navigate and use, with depth for those that are practiced. Cons It can often be buggy when loading pages, especially on the first of the month. Review Source BM Binoj M. Unit manager Banking Used the software for: 2+ years ### "Freshbook review" January 22, 2023 4.0 Overall experience is good. Pros The all features in Freshbook are very useful and easy way to use. Especially tge billing abd invoice bill also. I strongly recommended freshbook. Compare with other similar product Freshbook is overal 5/5 rating. Cons I like all features in this software so i dont feel any least like.... Review Source Becky F. Software Developer Hospital & Health Care Used the software for: 2+ years ### "Online payment processing, personalization, and ease of use" January 16, 2023 5.0 Billing clients and tracking spending is a breeze in Freshbooks. It takes little effort to learn and put into practice, and it can complete tasks quickly and efficiently. And the help desk is available whenever it is called for. Pros The user-friendliness of FreshBooks is undoubtedly its best feature. Generating and sending an invoice to a client is a breeze. This is made further easier by the fact that it can connect to other services you may already be utilizing. Cons The removal of the Tickets feature is the sole reason we haven't made FreshBooks our primary invoicing tool again. Previously, we would start a ticket in FreshBooks, handle it, and then turn it into an invoice. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) If you need to make and manage financial reports, go no further than Freshbooks. The time that is spent on every account can be tracked, and financial obligations like taxes and utility payments can be compared. Review Source TG Timerah G. Accountant Construction Used the software for: 1-2 years ### "Freshbooks, easy accounting" December 16, 2022 5.0 Amazing software that makes all things accounting simple. Pros Freshbooks can we accessed from any device and even if we're working remotely from anywhere. Freshbooks is the ultimate accounting software. Cons For a small start up business,it is a little over priced but for our company it works out really great. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing FreshBooks Freshbooks has really great customer support. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave isn't available in other countries and we have branches outside the US. Review Source VR Verified Reviewer Product manager Education Management Used the software for: Less than 6 months ### "Freshbooks review" October 16, 2023 5.0 Freshbook was fast and quick Pros I really like the ease of access of the app like reciept uploading, accounting and expense management, everything is on the go. Cons I dont think timesheet integration and approvals are much required right now because most of the companies have their own tools or a totally different third party Review Source VR Verified Reviewer Front End Developer Program Development Used the software for: 1-2 years ### "very good program" June 12, 2023 5.0 A very good experience for ease of Use and issuing invoices in an excellent way to become very good at dealing with the program for ease of use in accounting orders Pros There are a lot of features for easy handling and Accounting Management for the user for the ease of issuing invoices in an excellent way, reviewing financial transactions and issuing account statements, and it is very excellent Cons There are no downsides that may affect because there are a lot of features for easy handling of invoices and accounting transactions Review Source Mirko P. Representacion Nacional Consumer Goods Used the software for: 2+ years ### "Who need an assistant using FreshBooks?" September 27, 2018 5.0 FreshBooks become an option later I test the 7 trail offer, all aspects on the software are very useful and really allow me to understand that my old control need a new view and use more powerful options to become more professional for my clients, FreshBooks give the tools and base to integrate that new professional look to my company, the best part of all, it’s that I don’t need to have more helping people to manage all this options, I can control everything on a single click and have a clear point of view of my company situation on real-time, that worth every penny invest on the subscription, and of course it’s more cheap that have an assistant. Pros FreshBooks it’s the best software to control all the billing aspects on any company, fully customization task, automatic invoices and easy to follow payments, also the reports become a dream to work with it, the pro and subscription options worth every penny, don’t forget that all your data is on the cloud so can be easy access from any place in the world, the mobile app become useful on travels. Cons Even if freshbooks allow us to register all our work and make a very professional invoice, the payment option not can be easy integrated, some banks accounts don’t accept JON export or have web integration options, also if the client made a payment using other methods, all the information need to be added by hand and take time. The app for mobile are very low on features, could be a great option to bring more features or more access to all that freshbooks allow, for views it’s ok, but for work, need a lot improvements. Review Source Michelle D. DATA ENCODER Environmental Services Used the software for: 2+ years ### "Freshbooks Review" September 13, 2022 5.0 I don't regret this app because it helped me so much. I will recommend this app to you because it is difinitely helpful. Pros I dont have a Pros to this app because for me all the features are really help me. Cons Nothing to improve because it gives help for the peope like me. There featured are all helpful therefore I installed this app. Review Source DH Daniel H. Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "FreshBooks is the best!" February 2, 2023 5.0 As a freelancer, one of my clients recommended FreshBooks to me. Since then, I have adored it. What you get for free is amazing! They would have greatly impacted the way I managed previous projects if I had known about them. Their customer support is helpful and cordial. I heartily suggest them. Pros My clients now pay me on time because of Freshbooks. Previously, I sent invoices to clients by email and normal mail in the form of PDFs, but the problem was that they didn't always pay. Because you just throw the invoice in the trash and try to remember to pay it when you can, I'm also guilty of this. However, with Freshbooks, I probably get 10–20% of clients to actually pay on time because there is a quick online option of paying with a credit card right there and then when the invoice is sent. Using credit cards obviously results in a 1-3% loss, but gaining speedier payments is more significant than that amount. Cons Can have issues linking to a credit union account if that is what you use for your business. Might want to consider switching to a bank that is better accepted. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Just wanted a better user interface and found that FreshBooks was a much better option for me and my business. Review Source JS Juliana S. Accountant Accounting Used the software for: 1-2 years ### "FreshBooks OK for beginners only" February 20, 2023 3.0 The client prefers to keep their time tracking, billing, and invoicing in FreshBooks due to it's ease of use for time tracking with external contractors. Pros FreshBooks is beginner friendly and integrates with Gusto payroll. For a solo owner with very little finance experience this may be a good enough option. For businesses with complex reporting needs, I would run not walk away from this software. Cons I've experienced many problems with automatic entries being incorrect. Very simple things that I can easily adjust in QB or QBO but create a nightmare in FreshBooks and support was never able to fix them. Also, I think the cartoony financial statements are embarrassing. Reason for choosing FreshBooks The client chose FreshBooks against my advice. Review Source Response from FreshBooks February 24, 2023 Hey Juliana, thank you for taking the time to share your review of FreshBooks. I'm sorry to hear that you encountered issues with automatic entries in FreshBooks. Any automatically imported transaction can be edited or addressed as needed, but if there are features that would better serve your workflow, our Support Team would be more than happy to assist in sharing this feedback with our Product Team on your behalf. Please feel free to reach out and share any suggestions you may have: https://www.freshbooks.com/contact ^DM Similar Products Featured