# Page 10 | FreshBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is FreshBooks the right Legal Billing solution for you? Explore 4516 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142390/FreshBooks/reviews --- FreshBooks 4.5 (4516) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of FreshBooks ## Showing most helpful reviews Showing 226-250 of 4516 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard I. Chief Door Stop Used the software for: 2+ years ### "Great product paired to the friendliest support in financial software." May 18, 2018 5.0 The biggest benefit we receive is how easy it is to send invoices and get paid online. makes this a lot easier than some of the other solutions we've tried over the years. Pros is a simple and straight-forward accounting solution. It's delivered with relatively small amount of standard accounting categories so you're not overwhelmed placing expenses into their proper buckets and adding new categories is quite easy. Our business doesn't have a ton of complex expenses - and if yours does, Freshbooks might not be a good fit. What we love about Freshbooks is how straight-forward their invoicing system has been. It's easy to create recurring invoicing and it integrates with popular credit card processors to facilitate easy online payments. Perhaps the attribute that has kept us with Freshbooks through the years is their customer service - it's amazing. Customer service has always been super friendly, easy to understand, and they always seen eager to help. This interest and willingness to be helpful goes a long way. Cons The only con we've experienced with is their limited subscription levels. We've exceed their standard top level package but we're not quite big enough to financially justify a custom/enterprise package. It seems Freshbooks is ideal for customers with a lot of recurring transactions - which, we have more individual transactions than recurring so this is part of our problem. Regardless, Freshbooks staff has always been quite helpful in offering up solutions to help us make the most of our subscription limits (500 active clients). Review Source Matthew N. Project Manager Information Technology and Services Used the software for: 2+ years ### "Nice feature offering for the price but dreadful stability and buggy" October 28, 2021 2.0 I wish the product could be better because there are many things about the experience I like. But, if I had to do it again, I probably wouldn't choose them despite the good points because the negatives are too glaring. Pros Simple to set up and use, much less complicated and expensive than competitors Cons There are frequent outages. The migration from old to new has been dreadful. It was attempted once for my account and had to be reverted. On the second try, there were multiple bugs that are still being worked out with support. While the new Freshbooks has more comprehensive features, its design misses the target audience. Information density is very low and important pieces of information get lost in design clutter. Interface is cheery and slick, but it totally misses the fact that accounting is about details, not about being pretty. Review Source Response from FreshBooks November 8, 2021 Hey Matthew, Thank you for taking the time to share your review of FreshBooks. I'm sorry to hear that you experienced some issues when moving to the new FreshBooks. If you are currently working with a member of our Support Team on these matters, they can continue to assist you. If you need to contact our Support Team, that information can be found in the link below. I have gone ahead and passed along your feedback regarding the design of the new FreshBooks to our Product Team on your behalf. If there is any other feedback you wish to share, our Support Team would be happy to assist. Our contact information can be found here: https://www.freshbooks.com/contact ^DM Shannel M. Climate Change Analyst Think Tanks Used the software for: 2+ years ### "A healthy financial management with FreshBooks." October 20, 2023 5.0 Finding a solution to manage our finances has played a huge role to the continued success of our organization. gives us the power of understanding how money is flowing in and out of the organization through the various expenditure routes. With it, we are able to plan for our expenses and track expenditure on specific projects to prevent cases of over-expenditure. Pros Being able to have full control on our financial activities has been the most beneficial thing we get with . Plus there are no complexities in using any of its features, everything is simple and straightforward. We appreciate it how FreshBooks helps us to track each and every expenditure in our organization and this makes it easy to have a clear overview of our financial performance. The security functions keep all our financial information tightly secure and only accessible to the people with the right authorization. Cons There is nothing concrete to complain about since it does it work legitimately and very effectively. Review Source Julia Maria M. Market Specialist Information Services Used the software for: 1-2 years ### "It amply met my expectations and satisfies the company's needs." July 23, 2022 4.0 When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at all intimidating, especially. It helped us save a lot of time, as we can focus on what we do and let do the rest. I especially like the professional look of the invoices without having to spend too much time designing or using design software. Anyone can create an attractive and professional invoice in minutes and I appreciate that. Pros I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable. Cons I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreshBooks We can use for business, integrating other applications, or tracking software for things like inventory. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (). Review Source Amanda D. Key Account Manager Hospitality Used the software for: 2+ years ### "FreshBooks in Hospitality Industry" June 5, 2022 5.0 Accounts payable and receivable automation. Tracking expenses and time incurred on projects. Pros Productivity has improved across multiple units in my organization through which automate manual procedures. Cons offers all features that I require and was straightforward to implement and integrate with external apps. Review Source Muthoni G. Licensed Therapist Mental Health Care Used the software for: 2+ years ### "My favorite Accounting tool" November 6, 2023 5.0 Financial keeping is now easy and fast but still detailed enough to incorporate every accounting aspect of the business with .It makes finances stay organized Pros is an easy to adopt tool for especially small business financial management needs. It's cost is pocket friendly and has a perfectly tailored UI that anyone can use even without prior accounting knowledge. It is available in mobile apps for Android or any other devices which enhances accessibility and conveniency that I can manage my business even when am away. With it Iam able to create and send invoices, take photos of clients payment receipts which makes it ridiculously easy to manage payments and expenses online. This allows to keep my financial records updated . Tax filing is a breeze and it also allows double entry accounting reports. Cons I find it's customization capabilities quite limited Review Source Njoki W. Press Machine Operator Printing Used the software for: 2+ years ### "Getting on the horizon of managing finances with FreshBooks. " November 7, 2023 5.0 The experience with has been full of all the good things we needed to see in a financial management solution. It allows us to know how we stand in terms of finances which helps us in making decisions on investments, savings and expenditure. FreshBooks also allows us to perform our projects without going beyond the available budgets. Pros Alot of liking of in our organization comes from having a unified platform where we can solve all our financial management problems without the need to jump from one product to the other. FreshBooks sits on a league of its own when it comes to taking control over finances. It makes it easy to visualize how financial resources are bring spent through capturing of every single receipt. Also, it keeps us updated on our financial performance and health by providing very insightful financial reports. Cons Am finding nothing to dislike about . All has been flowing flawlessly and the product has been performing remarkably. Review Source EM Emily M. Collections Manager Financial Services Used the software for: 2+ years ### "FreshBooks for Real-time Online Accounting" August 31, 2023 4.0 Accounts payable and receivable automation.Financial reporting. Pros was quite easy to deploy and implement. It enables me to create professional reports. In addition, it saves time by reducing manual accounting processes. Cons is the most vital tool although it lack capabilities for large to global enterprise organizations. Review Source ED Eugene D. Project Manager Food Production Used the software for: 2+ years ### "Hourly Billing Champion thanks to FreshBooks" January 10, 2024 5.0 Overall I am very happy with . Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks. Pros I like the easy invoice creation process which allows customers to quickly pay their bill by simply clicking one button on the online invoice. In addition the financial reports provided are excellent and really give great financial insight into the business. Cons The cost of Credit Card processing is a bit pricey, but overall there is not much to dislike about this amazing product. Review Source VR Verified Reviewer Director Consumer Services Used the software for: Less than 6 months ### "Freshbooks is a fresh take on Quickbooks" July 15, 2022 5.0 Pros Cost effective Features Comparable to Quickbooks, but cheaper Customer support Cons Receipt upload can use some work. It’s a nice feature, but it’s still a little buggy. Review Source MD Michael D. CEO Marketing and Advertising Used the software for: 2+ years ### "Poor Functionality & Dysfunctional Support" October 1, 2021 1.0 We loathe and were forced off of it just because we couldn't make it work properly. Pros We liked the original version--we have used since the beginning and were forced into changing. Cons Well, it does not work, literally. There are frequent site outages. The new version of the software is buggy and heavily relies on javascript for--I kid you not--animation features that make the software slow. Alternatives considered [Harvest](https://www.capterra.com/p/75598/Harvest/) Review Source Response from FreshBooks October 22, 2021 Hey Michael, thank you for taking the time to share your feedback. I'm sorry to hear that you've experienced issues in the new platform. If you need any assistance with these matters, our Support Team can be reached with the details found here: https://www.freshbooks.com/contact. Our team is consistently working to make updates and improvements to FreshBooks, which can be found here: https://support.freshbooks.com/hc/en-us/articles/360054235012-Changes-Updates-in-2021. If there are any matters regarding your account you wish to discuss with our Support Team, please use the contact information above and we'd be happy to assist. ^DM Fancy C. Librarian Libraries Used the software for: 2+ years ### "FreshBooks all the way to the win. Get finances sorted. " November 15, 2023 5.0 The experience with is very amazing. It allows us to have a stronger grip of our finances by helping us control and manage all the financial activities including the money we receive and the expenses we incur. Pros is very helpful and a must have tool for managing finances. It unifies all financial management resources into a one platform allowing us to control all our finances from a single place. Tracking expenses is easy and reporting them by collecting receipts is just a seamless experience. FreshBooks offers excellent security which helps keep all financial data safe and secure. Cons All the features are easy to use and there is no aspect that i found difficult to understand. Review Source HE Heather E. President/Copywriter Writing and Editing Used the software for: I used a free trial ### "FreshBooks is Ideal for Freelancers Like Me" July 25, 2023 5.0 I purchased as soon as I started my business. It has been an excellent way to perfect my service descriptions for estimates and invoicing. I have been very impressed with the support I have received from FreshBooks as I learn about the features I can use to enhance my financial organization. Pros I love 's intuitive interface. More than that, I appreciate their fantastic support. There is no need to spend hours scouring articles looking for the answer to your question. They have real people willing to help make using FreshBooks a great experience. Cons As a new business, I am stretching my budget to afford the right tier for me, but I feel that it is essential to start with organized books and keep them that way. Alternatives considered [FreeAgent](https://www.capterra.com/p/122008/FreeAgent/) Reason for choosing FreshBooks It had more features I needed. The reviews were high, but most of all, I received amazing one-to-one support from the sales staff. \[sensitive content hidden\] was great. Review Source Robert M. Accountant Non-Profit Organization Management Used the software for: 2+ years ### "Impressive product for accounting and bookkeeping " October 10, 2022 5.0 As an accountant, I use for accounting and bookkeeping. I can say that the experience has been remarkable and a worthy one. It makes my accounting work from invoicing, billing, reporting and all, such an easy task. Pros brings onboard various accounting and bookkeeping features into one centralized product helping one to perform and achieve different functionalities from one product rather than having many products for each functionality. Its quality features like expenses tracking, invoicing, reporting, time tracking among others helps one generate reliable and accurate understanding of your business financial health. The automated payment reminder feature makes it easy to send reminders to customers for late payments. Also it makes it easy to create branded invoices to match your organization brand. Automation of the billing process helps reduce the workload when dealing with recurring bills. It helps track your expenses and keep the record of these receipts. Cons There is nothing that i like least about . It works well from my end. Review Source VR Verified Reviewer Accounting Accounting Used the software for: I used a free trial ### "full with wisdom " June 25, 2023 5.0 Pros is a time-saving and professional-looking online accounting and invoicing service. Cons The software makes extensive use of manual data entering, which could result in errors. Review Source ET Eathan T. Freelancer Construction Used the software for: Less than 6 months ### "Freshbooks The best software for service providers" February 28, 2022 5.0 Overall experience is great and would recommend everyone to use in their busines Pros simple and easy to use,low prices for great services,easy way to track your money,brand your invoices,plus support team actually let's you speak to a real person which is great Cons Some recent changes to their platform increased pricing a little, unforseen charges applied to each employee so my account cost me a little more then usual Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) I had some technical difficulties with QuickBooks and they did not satisfy my needs as a service provider Review Source Alwanga J. Editorial Assistant Publishing Used the software for: 2+ years ### "FreshBooks, Committed to solve financial management needs. " November 6, 2023 5.0 has been our go-to financial management solution and has always proved us that we made the right choice. Financial management is always a big challenge for organizations but with FreshBooks, we were able to have better control on our expenses by tracking and controlling what money comes in and gets out. Pros Generally, has made us love everything about it but moreso, its effectiveness in expenses tracking and financial reporting has been eye-catching to us. FreshBooks also does so well in data and information security keeping all our financial information and data very safe and private to only those with the right authorization. The interface is very intuitive and it is offers an easy but more efficient way of creating and sharing invoices to the clients. Cons There is very little to hate about and for me personally, i have not encountered and issue that i can complain about FreshBooks. Review Source IN Isaiah N. Digital sales manager Accounting Used the software for: 2+ years ### "Freshbooks review " October 23, 2023 5.0 It has been awesome as i have generated invoices with it for a long time and its simple to make one . Pros It is very simple to use and makes accounting look easy . Anyone can navigate it and get the job done. Cons It's competitors have advanced features and i feel it's lagging behind Review Source RK Reha K. Proofreader Writing and Editing Used the software for: 1-2 years ### "Easiest book-keeping software I ever used." December 27, 2022 5.0 ' user-friendly product interface and well-organized, simple-to-use accounting features make it easier to carry out accounting tasks. It is simple to design and send professional invoices to clients to keep them updated on their payment details, including payment choices like cards, thanks to its robust invoicing tools. Additionally, it aids in collecting all expenditures and financial information and creating precise financial reports that illustrate the firm's financial performance. Pros Customizable invoicesEasy-to-use interfaceFeatures make work quick and effortless.Keeps updated and sends alerts.Best for working remotely.Keeps data, and documents organized. Cons I've been using for a year now and there is nothing I've to complain about. Review Source TA Tristian A. Lead Support Technician Information Technology and Services Used the software for: 2+ years ### "Freshbooks is simple and robust" September 29, 2023 4.0 Very great system, with few experiences that were negative over the years. Pros The product is super easy to navigate and use, with depth for those that are practiced. Cons It can often be buggy when loading pages, especially on the first of the month. Review Source BM Binoj M. Unit manager Banking Used the software for: 2+ years ### "Freshbook review" January 22, 2023 4.0 Overall experience is good. Pros The all features in Freshbook are very useful and easy way to use. Especially tge billing abd invoice bill also. I strongly recommended freshbook. Compare with other similar product Freshbook is overal 5/5 rating. Cons I like all features in this software so i dont feel any least like.... Review Source Becky F. Software Developer Hospital & Health Care Used the software for: 2+ years ### "Online payment processing, personalization, and ease of use" January 16, 2023 5.0 Billing clients and tracking spending is a breeze in . It takes little effort to learn and put into practice, and it can complete tasks quickly and efficiently. And the help desk is available whenever it is called for. Pros The user-friendliness of is undoubtedly its best feature. Generating and sending an invoice to a client is a breeze. This is made further easier by the fact that it can connect to other services you may already be utilizing. Cons The removal of the Tickets feature is the sole reason we haven't made our primary invoicing tool again. Previously, we would start a ticket in FreshBooks, handle it, and then turn it into an invoice. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) If you need to make and manage financial reports, go no further than . The time that is spent on every account can be tracked, and financial obligations like taxes and utility payments can be compared. Review Source TG Timerah G. Accountant Construction Used the software for: 1-2 years ### "Freshbooks, easy accounting" December 16, 2022 5.0 Amazing software that makes all things accounting simple. Pros can we accessed from any device and even if we're working remotely from anywhere. Freshbooks is the ultimate accounting software. Cons For a small start up business,it is a little over priced but for our company it works out really great. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing FreshBooks has really great customer support. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave isn't available in other countries and we have branches outside the US. Review Source VR Verified Reviewer Product manager Education Management Used the software for: Less than 6 months ### "Freshbooks review" October 16, 2023 5.0 Freshbook was fast and quick Pros I really like the ease of access of the app like reciept uploading, accounting and expense management, everything is on the go. Cons I dont think timesheet integration and approvals are much required right now because most of the companies have their own tools or a totally different third party Review Source VR Verified Reviewer Front End Developer Program Development Used the software for: 1-2 years ### "very good program" June 12, 2023 5.0 A very good experience for ease of Use and issuing invoices in an excellent way to become very good at dealing with the program for ease of use in accounting orders Pros There are a lot of features for easy handling and Accounting Management for the user for the ease of issuing invoices in an excellent way, reviewing financial transactions and issuing account statements, and it is very excellent Cons There are no downsides that may affect because there are a lot of features for easy handling of invoices and accounting transactions Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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