# Page 7 | FreshBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is FreshBooks the right Legal Billing solution for you? Explore 4516 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142390/FreshBooks/reviews --- FreshBooks 4.5 (4516) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of FreshBooks ## Showing most helpful reviews Showing 151-175 of 4516 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dvock A. Software Tester Information Technology and Services Used the software for: 1-2 years ### "An Efficient Accounting Solution!" June 21, 2023 5.0 Overall, I highly recommend for anyone in need of an efficient and user-friendly accounting solution. It has revolutionized the way I manage my finances, making invoicing, expense tracking, and overall bookkeeping a breeze. With its intuitive interface, powerful features, and excellent customer support, FreshBooks has become an excellent tool for my business. Pros It is an exceptional online accounting software that simplifies financial management and invoicing tasks for entrepreneurs and small businesses. One of the standout features is its user-friendly interface. From the moment I signed up, I found the platform incredibly intuitive and easy to navigate. Another fantastic feature of is its expense tracking functionality. Moreover, the customer support service has also been outstanding to me. Cons In terms of pricing, offers different subscription plans to cater to businesses of all sizes. While it may not be the cheapest option on the market, so basically that is the only problem. Review Source Stephen M. F. B reviews Computer Software Used the software for: 6-12 months ### "FreshBooks Review" May 23, 2023 5.0 1\. Invoicing Efficiency: streamlines the invoicing process, making it faster and more efficient. It provides customizable invoice templates, automated recurring invoices, and online payment options, reducing the time and effort required to generate and manage invoices.2. Payment Collection: FreshBooks helps businesses collect payments more easily by integrating with popular payment gateways. Clients can conveniently pay their invoices online, resulting in faster payment processing and improved cash flow.3. Expense Tracking and Management: FreshBooks simplifies expense tracking by allowing businesses to record and categorize expenses. It provides a centralized system to monitor business expenses, track tax-deductible items, and generate expense reports effortlessly. Pros 1\. User-Friendly Interface2. Simplified Invoicing3. Time-Tracking and Project Management4. Expense Tracking5. Reliable Customer Support6. Integration with Third-Party Apps Cons 1\. Advanced Accounting Features: is primarily designed for small businesses, freelancers, and self-employed individuals. While it offers essential accounting functionalities, some users may find that it lacks more advanced accounting features found in dedicated accounting software. If you require complex accounting capabilities, it may be worth considering a more robust accounting solution.2. Reporting and Analytics: While FreshBooks provides basic financial reporting features, users who require extensive reporting and in-depth analytics capabilities may find its reporting options to be limited. Customization options for reports and advanced analytics may be less comprehensive compared to specialized accounting software.3. Inventory Management: FreshBooks does not offer built-in inventory management functionality. If your business relies heavily on inventory tracking and management, you may need to integrate FreshBooks with third-party inventory management tools or consider software that includes inventory management as a core feature. Review Source EMA EVA M. A. Member Construction Used the software for: 1-2 years ### "Totally disappointed in FreshBooks" April 18, 2024 1.0 Overall Frustration and Disappointment My experience with this billing software was overwhelmingly negative. It hindered rather than helped my business operations, causing unnecessary stress and frustration. Despite my efforts to make it work, the software's poor usability, unreliable features, and lackluster support left me with no choice but to seek out alternatives. Pros Nothing. It has nothing that other billing software doesn't have. Cons If you want to attach a multi-page PDF to an Invoice, only the first page is attached, and the PDF is also blurry and of poor quality. Team members must share a single signature on emails to send Invoices. Customer service is terrible; they never answer calls. The Invoice Details report does not include the reference field, which is one of the most critical information in an Invoice. Review Source Response from FreshBooks April 26, 2024 Hey Eva, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding PDF attachments and the Invoice Details report with our team. Our Support Team is here to assist however possible - I do apologize for the experience you've shared, and I have ensured to share your feedback with our team. If you have not already shared your comment regarding email signatures with our team, please reach out via https://www.freshbooks.com/contact with further details so we can ensure to capture your suggestion in detail. ^DM VR Verified Reviewer President Marketing and Advertising Used the software for: 2+ years ### "Freshbooks WAS amazing, but now not so much. Proceed with caution." May 26, 2022 2.0 The software for me is essentially rendered useless, since I can't use it for accounting. What's the point of paying for an accounting software, when I can't do my books with it!?! Pros At first, offered everything I needed. Their features worked without a glitch. No complaints. But now not so much. It's not a long term viable solution for your accounting needs. Cons The core functionality (bank connection) for accounting does not work. It constantly disconnects and expenses do not import. I have been talking to customer service for now 5 months, and no resolution. And because my case is hard to solve, the customer service reps just did the bare minimum and deflected blame on their internal tech partners. I had to follow up, they were not proactive and still to this day can't give a real ETA on when the problem will fix. It's as if my problem is of no importance to them and low on their priority list. I've been patiently waiting 5 months - and still nothing. So in my opinion, is a bad company to deal with when your account has real issues - you won't get the support you need and your business will suffer for it. Review Source Response from FreshBooks May 27, 2022 Hey there, thank you for taking the time to share your review of FreshBooks. I am sorry to hear of the frustration that you've experienced with this Bank Connection issue. Regardless of the root of the connection issue, our Support Team is absolutely here to assist in this matter. You can find the contact information, including phone numbers, for the Support Team here: https://www.freshbooks.com/contact. We look forward to hearing from you and helping however we can! ^DM RJ Ryan J. Founder Real Estate Used the software for: 2+ years ### "FreshBooks is an easy-to-use cloud-based accounting tool designed for small businesses." November 17, 2022 5.0 Overall, is a great choice for anyone looking for an efficient way to manage their small business finances. Its ease of use, range of features, and mobile app make it a great tool for staying organized, keeping tabs on income and expenses, and getting paid faster. It is definitely worth checking out if you are looking for an accounting solution that will simplify your business processes. Pros The user interface is clean, intuitive, and very easy to navigate. The dashboard gives users an overview of their business in one place with helpful charts summarizing financial data. It also offers a range of options for customizing invoices, setting up payments, and tracking expenses. The time tracking feature allows users to keep track of their hours worked and bill clients accordingly. Cons One downside of is that it only works with limited payment methods. It only accepts credit cards and PayPal payments, which means users are not able to accept payments directly from their bank accounts. Additionally, some users have reported slow customer support response times when requesting help or assistance. Lastly, there are many features available in the paid version of FreshBooks which can be quite costly. Review Source Kelly M B. System Engineer Information Technology and Services Used the software for: 2+ years ### "Invoice and expense tracking automation" February 14, 2023 4.0 The features that make such a superb invoicing and accounting application for small businesses may not be sufficient for larger enterprises. Not all small businesses can afford FreshBooks because it is more expensive than some comparable solutions. Pros Because of ' intuitive design, keeping track of business money and other administrative tasks is a breeze. Save time and work more efficiently with FreshBooks' convenient time-saving tools, such recurring invoices and cost monitoring. Cons 's user-friendly interface is a major selling point for me as a financial manager. We've found great use in the time-saving tools, such automatic invoicing and expense tracking. Nonetheless, I have found a few shortcomings, such as a lack of robust reporting tools and a dearth of available integrations. Despite these concerns, FreshBooks has been a great help to me. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Small businesses will appreciate ' straightforward design, which makes accounting and invoicing a breeze. Invoicing and cost tracking are just two of the numerous time-consuming and prone-to-error processes that may be automated with the help of FreshBooks. Review Source ZR Zeenat R. CEO - MD Information Technology and Services Used the software for: Less than 6 months ### "Freshbooks - An impressive all in one business & accounting software " July 5, 2022 5.0 Great over all experience. Pros I admire the fact that they have actually went that extra mile in a few sectors for their clients. Like making their own payment facilities; it takes accountability. I like the ease of use and that all can be done in one place at one time especially tracking expenses andbhavingbyour deposits catered for. Cons I had and have no issues. It is abit costly however it has alot to offer so it is well worth it. With this software you would not need another accounting software or point of sale or project management software. So yeah the price I guess has to be higher than most Review Source KK Kent K. Consultant Used the software for: 2+ years ### "Like it But Lacking Decent Timer" April 12, 2017 3.0 This is a review of Classic. They have just come out with a new version that I am not using due to a lack of addins at this early stage. I use Freshbooks to invoice my customers for the time and materials I spend on their products. I have recurring invoices that automatically bill my customers on the first of the month for their monthly recurring services and any labor I may have spent on their project for for support. Freshbooks definitely makes the invoicing process simple and easy. I don't have to worry about manually creating invoices each month. A big time saver. It also provides several different ways for the customer to pay their invoice including credit card and PayPal (PayPal is not an option in the new version of Freshbooks). But Freshbooks doesn't make the time tracking simple. Since most of my charges are based off time spent working on customer products, I need a powerful Timer tool. Freshbooks does not supply that tool. They have a very rudimentary tool that is browser based. You click start, select your Project and Task, then press stop when completed. Life isn't that simple. I may be working for one client when another calls on the phone. I would have to stop the existing timer, select a new project/task, start the timer again, then after stopping it, go through the whole process again to go back my original task. Awful. Instead I had to purchase a desktop based tool called Chronomate that is so much more powerful. It even knows when I've stepped away from desk and forgot to stop the timer. It also uploads to Freshbooks so I don't have to manage anything. Bliss. Of course the developer isn't maintaining it anymore so it doesn't work with the new version of Freshbooks. Crud. Because of the lack of a decent time tracking tool I won't be updating to the new version of Freshbooks anytime soon. Pros Very easy to invoice. Cons Time tracking methods/tool are totally lacking. Review Source Response from FreshBooks May 3, 2017 Hi Kent! Tim from FreshBooks here, thanks for taking the time to leave us a detailed review. I'm happy to hear that you're enjoying using the auto-bill, recurring invoicing aspect of the software! I definitely hear you when it comes to the lacking experience for time tracking. I'm not too sure if you've tried the new FreshBooks yet, but we did improve upon time tracking section so that you'll only need to enter in your client to track time (no more entering all sorts of information!), we also display the last five timer you've used on the page so that you can switch between them quickly. That said, the new FreshBooks' time tracker isn't as smart as Chronomate, but we hope we'll continue to build on it to make it work for you, as well as including more add-ons that will work with it. Thanks again, Kent! If you have any additional questions or comments, feel free to reach out to our support team at 1-866-303-6061 between 8am - 8pm eastern time. Best, - Tim Ahmed Ebrahim E. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "A good financial app to use" January 22, 2023 5.0 It's very easy to use. It provides plenty of options to allow my clients to pay in the way they like, and all my clients are saved automatically is a very good feature. My overall experience is very good , and i have recommended it to friends of mine.. Pros I like the features of time tracking and the invoicing and i can easily track my all Data and getting reports about it .. the customer service is super Cons The price is little high when you have many customers and the update every item manually is not good Review Source Maddie T. System Administrator Information Technology and Services Used the software for: 2+ years ### "FreshBooks made my day at work so much easier" May 5, 2022 5.0 Integration with customers' books, as well as the option to include team members in the layout, are all included. On the subject of Application Programming Interfaces. It appeals to me since it brings everything together in one convenient location. The entire software is so simple to use that anyone can learn how to use it. Pros I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting. Cons The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) not only helps me with the core responsibilities of invoicing and costs, but it also assists me in getting a comprehensive picture of the financial health of my company. Review Source AY Aaron Y. None Accounting Used the software for: I used a free trial ### "The and simplicity of a very sophisticated thing for very unsophisticated people" November 3, 2022 5.0 I just use for invoicing I've never had to use it for anything else with the business that I try to do and the things that I try to get solved I try to solve them with fresh books no matter what it is if it's accounting or if it's invoice creation or if it's sending invoices or trying to check for payments or Payment processing or account overview or chart of accounts or anything like that Pros I just like the fact that will let you literally do anything as long as you have a customer and you have a business template or an idea you can create any type of invoice or any type of payment process and fresh books will work with you on it you can create anything you could be a master accountant or you could be novice entrepreneur and fresh books will take care of everything just the same your customers would never your customers would never know the difference in you start your business today or 10 years ago with freshbooks they make your company look and seem like it's always been there it's always been an option with Facebook there's always an optional freshbooks Cons First book is a good program there's not too many things that I can think of that are featureless about I don't like the second Factor authentication freshbooks ask you if you would like to remember your device and save your information and you click yes and it doesn't save your device it makes you two Factor authenticate every time even if you turn it off the second layer secure my account but if that's how fresh looks works that's how they work Review Source TN Twahirwa N. Self employed Consumer Goods Used the software for: Less than 6 months ### "Quick way for checks and balance" January 2, 2023 5.0 For a little organization as myself the phenomenal receipt highlights has been extremely useful and helpful Pros It makes it easier and plans solicitations for messaging - in any event, mailing an actual duplicate of the receipt to the client in the event that you decide. Cons The application is great yet doesn't function admirably for certain highlights. Review Source Kimani W. Financial Analyst Insurance Used the software for: 1-2 years ### "Accounting at its best!" September 15, 2023 5.0 I consider it very helpful and perfect accounting software, if one is looking to get a job done, is worth to look upon. Pros I like it's incredible ability to create our invoices through the cloud am able to track invoices paid, scheduling recurring invoices with easier accessibility and from different localities..It's useful in managing all our accounts received and payed from a single platform.It's intuitive and user friendly UI that helps to navigate, search and create invoices easily. Cons I don't have any dislike about FB, it makes everything about BK and Accounting tasks simple and efficient. Review Source RW Randal W. Managing Partner Computer & Network Security Used the software for: 2+ years ### ""New" Freshbooks has completely make this formerly amazing service...unusable & frustrating" October 28, 2021 1.0 Loved them for more than a decade, until the "New" version completely left us wondering what went wrong. Their support has been great, helping us to move to another platform, but again, the "New" version is making that transition even harder, although we haven't tried to export from "Classic", so I could be wrong. Pros The previous "Classic" edition was so easy to use, powerful in its simplicity and quick. The only thing I can say about the "New" version is that it is pretty. Cons The "New" version might be pretty, but it has become pretty awful to use. The platform is now so slow, we often wonder if we clicked on something...so we wait (e.g. create an invoice). Navigation used to be simple, but that is no longer the case. It takes many more clicks to find the information I need. I've been using now for about 2 months, so I know where to go, but it takes so much longer now. Invoicing & applying payment now prone to mistakes. The Credit card option will be ON/OFF for all subsequent invoices, so it's hard to make an exception (e.g. hardware) for one invoice. We have to constantly check a few options for every invoice, making the whole process much longer. Billing for time is somewhat better. It now shows ONLY the clients that have unmilled time, but once you create an invoice, the client will stay in the list for a good 15 minutes, making this feature cool, but useless. All in all, being moved to "New" has been an absolute nightmare and has caused us to completely lose faith in this company, which I have been using since its inception. We are sad to say, the problems by far outweighs the pretty interface, and we find ourselves forced to use something functional. Reason for choosing FreshBooks At the time, I liked the Cloud version. Review Source Response from FreshBooks October 29, 2021 Hey Randal, thank you for taking the time to share your review and raise these concerns. I'm sorry to hear that you've experienced some issues when using FreshBooks - I have passed this feedback along to our team on your behalf. Feedback from customers like yourself is absolutely valuable for the changes and updates that are made to FreshBooks. You can keep up to date with all the changes and updates our team is making here: https://support.freshbooks.com/hc/en-us/articles/360054235012-Changes-Updates-in-2021. If there are any questions or concerns our Support Team can assist with, our contact information can be found here: https://www.freshbooks.com/contact. ^DM RS Riya S. Virtual Bookkeeper Accounting Used the software for: 1-2 years ### "Simplifying Accounting for Small Businesses" March 9, 2023 4.0 Overall, my experience with has been positive. The software has helped me streamline my accounting processes and save time on tasks such as invoicing and expense tracking. The ability to access FreshBooks from anywhere, whether on desktop or mobile, has also been a great convenience. While there are some limitations with the reporting features and the cost can be a bit high, I believe that FreshBooks is a valuable tool for small businesses looking to simplify their accounting. Pros As a small business owner, what I liked most about is how easy it made my accounting processes. The user-friendly interface and intuitive design made it easy to create invoices, track expenses, and generate financial reports. The ability to customize invoices with my logo and brand colors was also a nice touch. Cons One thing I disliked about was the lack of flexibility with the reporting features. While there are a variety of pre-made reports available, I found it difficult to create custom reports to fit my specific needs. Additionally, the cost of the software can be a bit high for small businesses just starting out. Review Source el mahdi M. office assistant Information Services Used the software for: 6-12 months ### "Financial management" February 23, 2023 5.0 is an excellent program that helps complete accounting and financial tasks with great expertise and ease. I recommend it to every entrepreneur Pros is a unique program that has many great features, such as:- good price- easy to use- Easier management of accounts and records- Pricing options Cons A program that would be better if some details were worked out, such as:- Data upload and download speed- Reporting volume Alternatives considered [Jibble](https://www.capterra.com/p/156992/Jibble/) Reason for choosing FreshBooks Many features and reasonable price Review Source JJ Juliet J. Blogger Health, Wellness and Fitness Used the software for: 1-2 years ### "Why FreshBooks is The Best Accounting Software for Your Small Business" November 8, 2022 5.0 is a simple and intuitive cloud-based accounting app with all the tools that you need to manage your finances. Its pricing is cheaper than most accounting software although it stacks on extra costs when you start having more billable clients. It's available as a desktop app or online app, so you can use it anywhere at any time. Pros What I liked the most about is that it's for self employed or small businesses and it was the best accounting software for my small business. FreshBooks' seamless design and ease of use saves you time with solutions that work. It’s the best overall choice because it easily integrates with all your other favorite apps. You can operate FreshBooks from an android app and use it on the go. Cons Although is cheaper than other accounting software, it requires you to pay an additional fee per user account regardless of which one of the three plans that you go with. Review Source Alexandra R. Chief Executive Officer Design Used the software for: 1-2 years ### "Freshbooks is the perfect solutions for service based businesses" November 26, 2015 5.0 We've used for quite sometime now in our business. When searching for billing software, I needed something smoothe, mobile and also that allowed for customer portals that could be branded to our company. This was a big deal for us, so we absolutely wanted to make sure it was a feature in whatever software it was and Freshbooks did just that. Freshbooks is super easy to use and handles everything from the customer accounts, to the invoicing to recurring charges and credits. At the end of the year, all the clients get a statement of their services they have paid for, and they never have to contact us about anything. They can review their bills at any time, and also accept estimates that are put together. It also is fabulous for integrations, and we currently use Google Apps, Gusto HQ and a few others to make it that much more effective. Pros Some of the biggest reasons we chose over other software: \*Incredibly smooth and easy to use interface \*Ability to brand your own in colors as well as add your logo \*Each customer can be assigned their own billing portal login and you can have multiple clients under one company but each have different username \*Utilizes Braintree payments (our primary merchant processor) \*Integrates with Google Apps and Gusto HQ \*Flat rate for up to 5 users, we currently use the Might Oak Plan \*Team tracking and hour logging for projects (huge deal since we work with contractors and they also have a free contractor add on option) \*Mobile App is killer - I pop off invoices like it's nobody's business :) Cons \*Reporting could be improved \*Needs better reconciliation in terms of balances. You can do daily balance sheets, but I would rather have it calculate how my business is doing based on capital in our current account, then factor in what we earned and our expenses. \*Not good for businesses that have inventory, need inventory management (this I wouldn't necessarily rate as a con however, because was built and designed for SERVICE style businesses - for that it works great) \*Reporting can't be opened in the mobile app, you need to access it via the browser \*To my knowledge, you can't run multiple businesses out of one account. We currently have two businesses and are deciding if we are going to open up a separate Freshbooks account or if there is another option that's better suited for the second business. Review Source Allison G. Owner Management Consulting Used the software for: 2+ years ### "Great Invoicing Tool for Time Tracking" November 12, 2022 5.0 does manage the following VERY well: Time tracking against projects and clients; invoice creation based on tracked time; and one-off invoices or flat rate pricing. I also like the clean and easy to navigate interface.Generating and reading historical reports is quick and easy to determine things like, how quickly specific clients are paying (and who is historically slower at paying), income by client and income by project/work type.The phone app is functional for my needs, although it's a little clunky and not nearly as full featured as the desktop software. It's not bad, but not great. I have successfully tracked time on the app, then issued an invoice from my phone to my client's email inbox.Overall, Freshbook fulfills my needs as a consultant. Pros I really like for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards. Cons collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use. Alternatives considered [Harvest](https://www.capterra.com/p/75598/Harvest/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreshBooks Invoicing flexibility, integration with Teamwork PM software and integration with Paypal. Review Source Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Great accounting and invoicing software" June 13, 2022 4.0 Easy-to-use: A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade. Pros has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do. Cons As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) For the sake of my business finance manager, I don't mess about with Excel spreadsheets. Self-employment taxes are calculated based on the information provided. It saves me a ton of time, and by the end of the year, I'm well-prepared for tax time. Review Source Gurpej S. Master of Engineering student Computer Software Used the software for: 6-12 months ### "Freshbooks: The easy and intuitive way to manage your finances." December 12, 2022 4.0 The overall experience of software is positive due to its user-friendly interface, comprehensive invoicing and billing features, and convenient mobile app. It also has strong customer support and offers a variety of integrations with other business tools. Pros Easy to use: has a simple and intuitive interface, making it easy for businesses and freelancers to use without needing specialized knowledge or training in accounting.Time-saving: FreshBooks automates many of the tasks associated with accounting and invoicing, such as creating invoices and tracking expenses, which can save businesses and freelancers time and allow them to focus on other aspects of their business.Customizable: FreshBooks allows users to customize their invoices and expenses with their own branding and logo, making it easy to create professional-looking documents and establish a strong brand identity.Accessible: FreshBooks is cloud-based, which means that users can access it from any device with an internet connection, making it easy to manage finances and invoicing on the go.Collaborative: FreshBooks allows users to share access to their accounts with others, such as employees or clients, making it easy to collaborate and manage finances together. Cons One potential disadvantage of is that it may not have all of the features that some businesses need. For example, FreshBooks does not have inventory management capabilities, which can be a problem for businesses that need to track stock levels and inventory costs. Review Source AT Augustine T. Senior Agronomist Renewables & Environment Used the software for: 6-12 months ### "FreshBooks - an accounting for Small Businesses, s, " July 23, 2022 5.0 It's been a great deal working with Fresh Books accounting app. Pros As a small business, this app will effectively do the accounting magic for you. It is a simple and very user-friendly app with excellent customer support. It also has good invoicing services with a perfect tracking element included in all the plans. Cons As a small business, I have great satisfaction with the Fresh Books accounting app though I would love to see automation being employed in the setting up of sales tax jurisdictions. Review Source Steve S. Owner Used the software for: ### "Not for everyone, or even most..." February 24, 2015 3.0 I've been using for the last couple of years, and at first it was a breath of fresh air after getting away from Quickbooks (both online and desktop version prior to that). If you don't have a proficiency for accounting, systems like Freshbooks are great, so I enjoyed the simplicity of it. The problem is - it's just way too simple and there are some major gaps in functionality. Additionally, it's a stagnant system. Very little improvements or features were tweaked or added in the system during the entire time I used it which is pretty unusual for a web based service. Freshbooks shouldn't even call themselves accounting, because their forte really is in time tracking and invoicing. I now use Freeagent and wish I'd switched sooner. If you don't care about tracking profit margins on projects or really tracking expenses accurately at all, then Freshbooks might work for you. Pros gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to. The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is: Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers. Your customers get a really nice interface for viewing all their invoices online - although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature. Cons No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use , you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected, and there are plenty of great alternatives for that, and some even charge less than Freshbooks. My reasons for leaving Freshbooks? Freshbooks is downright awful at expenses... You can't record non-billable expenses against a customer or project. If you want to record the expense without billing the customer for it, you cannot assign it to the customer or project. No easy way around that without messing up your accounting records. And with expenses that you DO want to rebill the customer for, there's no easy, intuitive way to handle marking up those expenses for goods or services to make a profit on. In order to do that, you must first add the expenses to the customer invoice, and then modify each line item expense amount up to the amount you want the customer to pay. You cannot record bills as you receive them your vendors. Say for example, you get an invoice from a programmer who did work for you on 4 different projects in a given time period. Most vendors will just send you an itemized invoice with all the billable time across the various projects. Well, you can't record it that way in Freshbooks. Each line item on your bill must be entered into freshbooks one line item at a time, and you cannot correlate them easily to know that they are all part of one bill/invoice. Freshbooks also can't help you with managing when your bills are due. That's accounting, which Freshbooks doesn't do. Freshbooks solutions to their shortcomings with expenses is all handled with hacks and workarounds for how their system is currently built. They are not easy or intuitive and they also throw things off with your accounting reports. Review Source BD Breanna D. Bookkeeper Accounting Used the software for: 2+ years ### "Great for keeping track of expenses & invoicing" July 30, 2021 3.0 For sole proprietors that are just invoicing and tracking expenses this is a great, low cost program. If you are looking for more features like reconciliations there are better products that are easier to use and more flexible. Pros This program is inexpensive compared to QBO. It is very easy to set up invoicing and track expenses. Cons There are different tiers at different price points which can be good but also a detriment because you need to add on things like accounts payable that should be standard in any accounting software. If you are only invoicing and tracking expenses without reconciliations it works fine but you will find this product difficult to use different payment methods and reconcile. Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing FreshBooks We ended up choosing the other product because it was free. Review Source Response from FreshBooks August 20, 2021 Hey Breanna, thank you for taking the time to share your review of FreshBooks! I appreciate you taking the time to share your feedback on the pricing structure and the features that are or are not included within them. I have raised that feedback to our team here on your behalf. You mentioned having issues or trouble with the Bank Reconciliation feature in FreshBooks. If this is something you want assistance with or have more specific feedback you wish to pass along, please feel free to get in contact with our Support Team at the numbers here: https://www.freshbooks.com/contact or help@freshbooks.com. ^DM Khalid A. content writer Education Management Used the software for: I used a free trial ### "INDISPENSABLE Cloud-based small-business oriented accounting software" September 25, 2022 3.0 i felt that its an OK cloud-based accounting software for small businesses. But it lacks in payments integration with leading payment gateways. it also comes with too many crashes and slow loading not fit for bigger companies. it lacks in carrying over of past balances and becomes expensive if one does not use all its paid features. some of my friends migrated to Stripe and other software due to billing and payment issues. Pros I LIKED the most about this software: easy professional creation of invoice tax advisor accessibility payroll management inventory management customer friendly handles large databases easily tracking of time management of projects cloud-based support is excellent report management and generation invoice tracking on real time smoother & easier software implementation Cons I DIS-like most about this software: WEPAY INTEGRATION user manual limited in english language intra-projects time tracking absent recurring budgets of projects not handled well. difficult to carry the last balance of customer to new invoice unable to integrate with quickbooks Review Source Response from FreshBooks October 7, 2022 Hey Khalid, thank you for taking the time to share your review of FreshBooks. I appreciate the details you have provided about the changes you would like to see implemented in FreshBooks, and wanted to let you know I have ensured those are passed along to our Product Team on your behalf. You can review changes and updates made to FreshBooks here: https://support.freshbooks.com/hc/en-us/articles/4418654981005-Changes-Updates-in-2022 If there's other feedback you wish to share, please feel free to reach out to our Support Team, with contact numbers listed here: https://www.freshbooks.com/contact ^DM ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.