ChiroFusion

ChiroFusion Complete Practice Management

4.5 / 5 113 reviews

Who Uses This Software?

ChiroFusion has been developed exclusively for Chiropractors. Our software is designed in a way that allows it to 'think' and work the way Chiropractors do, making it easy to learn and use.


Average Ratings

113 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month/user
    See pricing details
  • Pricing Details
    $99/mo gets you our complete EHR software w/ free unlimited e-claims.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • ChiroFusion
  • www.chirofusionsoftware.com
  • Founded 2012
  • United States

About ChiroFusion Complete Practice Management

At only $99/month, ChiroFusion offers the most reliable & affordable practice management software. We are 100% web-based, meaning that there is never any software to download, install, update or maintain. You can also access your practice data from any internet connected device anywhere, anytime. We offer industry-best pricing and 24/7/365 client support. ChiroFusion is PC, Mac & Tablet compatible. Contact us today for a free demo of our software and be prepared to be amazed.


ChiroFusion Complete Practice Management Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes

ChiroFusion Complete Practice Management Reviews Recently Reviewed!


The software is very user friendly, which is important for non-tech savy people like me.

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very thorough in terms of chiropractic needs for documentation. The notes and reports look very well presented.

Cons: I would like to be able to hand type information in the note/report in it's final form, where were electronically sign.

Overall: Convenience!!!!!

Simple design, easy to navigate, PHENOMENAL CUSTOMER SERVICE

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service has been great so far. Training sessions are easy to schedule and very informative. Great value for the investment.

Cons: At first it was slightly hard to find all the ways to customize/create easy shortcuts.
One feature that would be great in the Chiro Analysis section of the Objective notes is to have the ability to set that if I select "Subluxation" it automatically fills in other fields. Will allow faster notes.

I have had Chirofusion for the last month and overall I can't complain. It is easy and runs smoothly

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The note taking and transfer to the billing is pretty seamless and easy. It makes making detailed notes easier than any software I have used in the last 6 years. There are a few outdated fields that need to be addressed, but nothing that takes a couple seconds in order to finish a note.

Cons: The initial training is almost useless, they just go over the training manual and videos that is offered for free, but the worst part is they show you on a demo account and not actually on your own login account to make sure it is setup correctly, which I thought was extremely unhelpful. I would be guessing they do this so that you need to call and pay for additional support later, if you don't have the full package. If you have used any EHR/EMR software before it is pretty easy to setup without the initial training.

Vendor Response

by ChiroFusion on May 13, 2018

Hi Stephen, thank you for your feedback! We strive to keep the system user friendly and efficient. The training that we offer is designed to teach users how the system works and how to perform tasks/functions. Our on-boarding format has been in place for over 6 years and has proven to be most effective in providing a quick and smooth transition to CF. The demo account is common in many facilitator/trainee environments as it allows for user-error, testing and practice. It is designed to preserve the integrity of your personal account as well as endorse privacy compliance. The support we offer is optional and something we don't every push on clients. Once you have met our team you will agree that our service well exceeds the nominal cost. We will most definitely take your suggestions back to our team!

I have only started using this for a couple weeks but so far I have found it easy to use.

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software was easy to set up and started using. The customer service/training sessions have been very helpful to get started. Opening a new patient and note is very easy as well as being able to schedule on one screen

Cons: I don't have many cons right now as all questions/concerns I have had so far have been answered quickly by the customer support team.

Vendor Response

by ChiroFusion on May 13, 2018

Hi Deanna, thank you for your feedback! Our team makes it a priority to help you as a new client get started and we will walk you through the process. We're happy to have you as a part of the Fam and we're here to help with any/all of your needs :)

Capterra-loader

Practice software that is able to do it all

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A stable software that manages your practice needs all in one place. Tech support is a plus to help with your needs and has your covered

Cons: cost of the program is the only drawback and can be a hindrance to newly practicing doctors. The setup did take some time and effort to run smooth but that may be for any new software

Overall: good stuff that can be used by many types of practices and can be tailored to fit suite.

Vendor Response

by ChiroFusion on May 13, 2018

Hi John, thank you for your feedback! One thing we vowed to be was affordable across the board. We have stayed true to our $99/month subscription from inception which makes us one of the most affordable comprehensive systems on the market. We know how much goes into starting a new practice for new graduates and this is why we offer our graduate plan program with $0 set-up & activation & 3 months free support. This is what makes us a popular choice for new graduates!

Chirofusion is a ton better than ForteEMR/Chiro8000.

May 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is a good purchase and reasonable price for a chiropractic clinic.

Pros: It is Not two separate programs for billing and documentation. The customer service is outstanding. The program is easy to use. They do take advice so I expect that the cons I have now will disappear in the future.

Cons: I have to type in differential diagnoses and there are not many options for long-term and short-term goals so I have to type these in if I want to be more specific. They are not accepting new clients for their billing.

Easy and comfortable experience so far

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This system is very user friendly and simple to use. They offer trainings and videos for self learning.

Cons: The only thing I would change is the ease with which to integrate my own intake forms. I have no other complaints so far, but it said I didn't have enough words written yet.

Vendor Response

by ChiroFusion on May 13, 2018

Hi Dustin, A man of few words & then some! Thank you so much for taking the time to provide your feedback! We do offer some of the most commonly used intakes in a digital format and we did implement an easy upload feature to add docs to patient medical records. Feel free to submit requests and suggestions for features and forms as we are always enhancing the system in future updates :)

Wonderful friendly sales and implementation staff!

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly
Beautiful readable font
Built in EDI
Office Ally affiliation at no extra charge
Wonderful accessible online and print education

Cons: Nothing yet
I have only started using this product this week but after 15 years with other electronic software, this one is truly a gem!

Vendor Response

by ChiroFusion on May 13, 2018

Hi Lynn, Can we just say how much we love you?! You are the true gem and we are so appreciative for your kind words as our team works hard to make you and all our clients happy! We know how important your time is and we truly strive to cater all of our offerings around your needs :)

The training has been helpful and timely. The software is intuitive and provides a quality SOAP.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cost for quality and quantity cannot be beat. The system ties billing in so that you save time and money by posting charges directly. Electronic EOBs offer an additional layer of security to payments received in the office.

Cons: There are a couple small items in the SOAPs that I would like to see added but these are mostly just items I have grown accustom to in previous softwares.

Vendor Response

by ChiroFusion on May 13, 2018

Hi Lucas, thank you so much for taking the time to show us some love! You pretty much summed up our main focus here at CF and that's to provide a complete practice management system at an affordable price! As for the reporting customization, we will most definitely take your suggestions back to our team as we are working on ongoing enhancements for future updates!

Overall a fairly easy transition from my old software.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the convenience of being able to look at the schedule and know what notes I still need to finish.

Cons: I wish some of the drop down menus were a bit more customizable. It would also be nice to be able to set a few more defaults.

Vendor Response

by ChiroFusion on May 13, 2018

Hi Brian, Thank you so much for your feedback! Our scheduler does provide you with a visual confirmation and overview for scheduled visits where notes were completed and ones still pending :) We try to make life easier any way we can! As for the reporting customization, we will most definitely take your suggestions back to our team as we are working on ongoing enhancements for future updates!

The training team is wonderful!

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that patients can respond to their text reminders and let us know if they will be at the appointment.

Cons: It seems like a lot of work to set up the electronic billing to insurance companies. I'm hoping it gets easier with use!

Vendor Response

by ChiroFusion on May 13, 2018

Hi Sherry, thank you for your feedback! The two way text reminders is super helpful and tells your office whether a patient will still make their scheduled appointment or not... definitely reduces no shows! As for the payer set-up in billing, this unfortunately is a requirement from payers that is out of our control and not just applicable to us. Payers require providers to submit new enrollments anytime you switch clearinghouses and it's specifically a ChiroFusion thing. However, our team recognizes opportunities to provide above and beyond stellar service and our team provides assistance with enrollments as a curtesy. We provide you with all the info you need and help keep it simple. We will have our team reach out and help ensure this aspect is completed on your account.

So far, so good!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is cloud based, and that you don't have to store anything on your computer. It's easy to navigate and pretty intuitive to use.

Cons: The ability to have patients sign in to a tablet and leave their subjective complaints and rate their own pain would be nice - also having the ability for patients to schedule their own appointments online that would schedule them in the system and/or the ability for the schedule to synchronize with Google calendar would be awesome.

Overall: It allows me to easily store my information online and also work with my billing company.

Vendor Response

by ChiroFusion on May 13, 2018

Dear Nameless User With Such Kind Words, Thank you! Our self check-in feature is something our clients are loving! And funny you should request online scheduling, as this request has been a popular buzz recently and we heard you! Our plans are to implement this feature by year end :)

The support is awesome and the training is even better.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. I like that it is cloud based. There was no expensive hardware or heavy maintenance issues to get started. When looking for a new system, the owner even called and answered my questions.

Cons: I don't dislike anything yet. My only suggestion is to make it a little easier to customize the EMR part.

Overall: My staff loves it.

Vendor Response

by ChiroFusion on May 13, 2018

Hi Jim, Thank you for taking the time to show us some love! We love what we do and we strive to offer unparalleled training and support! So thank you for taking the time to acknowledge us as it means a lot :) Being 100% cloud based allows you to access us from anywhere! And you are correct, even our CEO rolls up his sleeves and dives right into the front lines because our clients mean everything to us! We will most definitely take your suggestions back to our team for EMR customizations as we are always implementing your feedback into our software :)

Loaded with function

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Soap notes are great easy to write very quick can write soap in less then 30 seconds. The report writer takes about 15 minutes to write a report

Cons: Hard to learn when coming from a different system. I am still working on learning the billing process a lot more complicated in my old system I'm still getting help setting up the Billing System. I hope that using the system for another couple months I will be more proficient with the Billing System

Vendor Response

by ChiroFusion on May 13, 2018

Hi Glenn, thank you for your feedback! We're happy to hear that you are benefiting from our 30 second SOAP note experience and like many have come to find that it is not too good to be true... it really does exist! As with any transition, learning a new way of doing something does take a little patience. We're here for you and our staff dedicate a good half of your training to helping you learn the ropes in billing and help with the set-up etc... Our support team also offers ongoing support in billing and all areas of the system should you ever need us. However, we're confident that after the first month you likely won't even need us and we're happy to see many new clients set sail on their own :)

Just getting started with the system, but easy to pick up so far.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, and ability to use your our abbreviations and voice recognition with google app. The overall presentation is clean and appealing, everyone I have talked to on the phone has been very courteous and helpful.

Cons: Lacking in some features that other software have. The ability to edit previous notes and edit some of the drop down menus is lacking.

Overall: Not too big of a transition from my former software that was bought out and done away with.

Vendor Response

by ChiroFusion on May 13, 2018

Hi Josh, Thanks for taking the time to provide us with your feedback! Ease of use is very important to us as we know your time is valuable. We have ongoing development focused on our reporting module and will be enhancing the customization aspects in near future updates. We will be sure to pass along your suggestions to our team!

All in one time saver

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program has an integrated clearinghouse that is included in subscription price. Also it was created by a chiropractor who therefore understands what other DC's might want.

Cons: The chart noting component appears to be more detailed than the program we previously used, which may actally add time to the process.

Vendor Response

by ChiroFusion on May 13, 2018

Hi Jennifer, Thank you so much for your feedback! It is true that our company founder & CEO is a Chiro too just like you :) The clearinghouse integration was important to us & partnering with a free all in one option was our focus! We do include pretty much everything you would want & need in our reporting module, and we do offer the ability to customize the pages for what you include in your reports. It's simple, and the system is intuitive enough to identify what not to include in areas you do not utilize for reporting. We will email you a link to our tutorial and have a specialist reach out to assist :)

Just getting started learning the system but the value is outstanding.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Value seems outstanding. We are still new to the system so we are hopeful it will be better or as good as our previous one that was much more expensive.

Cons: Need to send chart notes separately from DOS charges. This may be difficult to get used to since we were able to do this with our previous software and we use paper chart notes.

Vendor Response

by ChiroFusion on April 18, 2018

Hi Chris, thank you for your feedback! We are always looking to improve and we will take your feedback back to our team. Plan on seeing integrated notes/billing in a future update :)

Many parts I really like but much of the program could be simplified.

Apr 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ease of the exams and soap notes are quick and easy. I also like how easy it is to send electronic and paper claims.

Cons: Managing the patients account. Truly hate that you have to enter individual procedures when I get paid by a 3rd party for multiple dates. Waste of my time.

Overall: Electronic payments are the biggest plus for me.

Vendor Response

by ChiroFusion on April 18, 2018

Hi Doc, thanks for your feedback! We are always taking suggestions back to our team and will pass along your suggestions. The need to enter procedures/complaints individually is purposeful by design and supports good practices for a medical provider to adhere to only the highest standards. This practice also provides you with security and peace of mind during an audit. We're always thinking two steps ahead in protecting your interests :)

New but great so far

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, very straightforward. I also like that I can use my apple computer and access from anywhere.

Cons: Nothing yet. I haven't used the software enough yet to encounter anything that I didn't like which is a great sign so far!

Vendor Response

by ChiroFusion on April 18, 2018

Hi Brian, thank you for your feedback! Being that many of us are Apple peeps, there was no way we would exclude anyone from our user experience... and with being cloud based, the system you use is your choosing. Apple/PC, 100% cloud based does not discriminate :)

Good so far!

Apr 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and easy to use, yet does everything I need it to. Great customer service and very affordable.

Cons: I wish that there was an Other Test field or something so that I could enter orthopedic tests that aren't in the ChiroFusion list.

Vendor Response

by ChiroFusion on April 18, 2018

Hi James, thanks for your feedback! You asked and we are listening! We are taking this back to our team and we will work to incorporate your request for adding Ortho tests to the system in a near future release. We will keep you posted. You can add 'Assistant Software Development/Consultant' to your resume! :)

Excellent, very happy with customer service and training.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use and able to access from any computer or platform, very convenient and ahead of the times!

Cons: Cannot import previous patient files and from our previous SmartCloud program. Program requires certain mandated information that our office does not utilize.

Overall: Multiple providers can access from numerous locations simultaneously.

Vendor Response

by ChiroFusion on April 18, 2018

Hi Rosa, thank you for your feedback! We do pride ourselves on the fact that we offer the latest technologies available. Like many platforms you do have the ability to migrate & import patient demographic data from your previous software. We're not aware of any EHR software that supports migration of all patient/medical data. We will say this... if it's possible, we always strive to make it happen!

So far so good. Just started a few weeks ago and training is in progress.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It seemed to give me the most features that I was looking for, for the best price. I am tired of complicated software. I was looking for something easy to learn and implement. Damon was excellent and patient in answering my questions as I was comparing this product to others. Training is going along just as promised.

Cons: Nothing yet. Very satisfied. There are a few more features I'd have liked, but there is no software that exists that has everything you need. This, however, is very close. I am very happy with my decision.

Vendor Response

by ChiroFusion on April 18, 2018

Thank you Edie for your feedback! We couldn't agree more! Life is sometimes complicated, relationships and people can be complicated... your practice management software shouldn't be :) We'll be sure to share your words with Damon and pass on a pat on the back :)

Simplifies practice

Mar 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Billing is integrated with the EHR software, which streamlines many of our daily tasks. Our office is much more efficient since implementing the EHR.

Cons: We have a very common independent contractor set up in our office, and each position must use a separate system. This makes things very difficult when we overlap patience and it makes things very difficult for our staff, as we have had to set up to completely independent systems.

Vendor Response

by ChiroFusion on April 18, 2018

Hi Doc, Thank you for your valuable feedback! We dedicate specific development resources to continually keep our billing system streamlined and based on state of the art current technology. A cross over general program that meets all disciplines would help in managing patient flow, however it would prevent Chiro's from enjoying the benefits of having a customized software built specifically for their needs. We do offer a multi-provider scheduling options for you to add other independent providers to your schedule to manage patients. Feel free to hit us up anytime if you're interested to have us set this up for you :)

User friendly. Great customer service.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outstanding customer service and very user friendly. I am excited to not have to spend some much time on initial and follow up notes!

Cons: I would like to see more customization options in order to make patient SOAP notes more individualized.

Overall: less time on notes means more time with clients and family. Along with less stress and anxiety about audits.

Vendor Response

by ChiroFusion on April 18, 2018

Hi Melinda! Thank you for your valuable feedback! We are always looking to improve and enhance upon our offerings. We will take your feedback back to our team :) We agree managing your practice should be stress-free, leaving you more time for the things that really matter most :)

Great experience. Software is easy to use. Customer service is super helpful.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy how simple the software is to use. Really simple to follow and figure out. Creating notes has become easy to process. Many of the templates that have been made in the program give detailed and clear descriptions. I enjoy that I can use these templates and create thorough notes with ease.

Cons: Honestly there is nothing to not like about this software. Through my short time using it I have had no issues. Also their customer service is as good as it gets. Any questions that I have had have been answered quickly and efficiently.

Overall: The main benefit is that I have received a software that makes running my practice alot easier. It is a software that is easy to follow and understand.

Vendor Response

by ChiroFusion on April 18, 2018

Hi Yu-King! There is nothing we don't love about your feedback! Woot Woot for our customer service! This has always been job one for us, and your ultimate happiness is our focus and our mission :) Thanks again for the stellar feedback... makes us feel all warm and fuzzy :)

Very good experience so far. Had some technical issues in the beginning that were resolved.

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features are very useful and the combination of billing with EHR is very efficient and streamlined for our office.

Cons: Navigation of menus could be slightly more straight forward. The training is a tad lengthy but definitely needed.

Overall: More than I can list.

Vendor Response

by ChiroFusion on April 18, 2018

Hi Doc, thank you for your time in providing feedback. We are always open to suggestions and recommendations from our client and we invite you to submit your ideas any time. We base future enhancements on client feedback :) We love to provide a thorough easy transition to CF and thus our training leaves nothing untouched. We also provide detailed easy guided user manuals for the self guided learner :)

ChiroFusion software review

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have an upper cervical practice. I believe ChiroFusion is built great for a full spine chiropractor, but with no ability to save or customize templates in the objective findings, there are downfalls for UC chiropractors.

Pros: Simple and easy to learn and implement into practice. Customer support is always helpful. Can submit insurance claims electronically or print HCFA forms. Small, monthly fee SOAP notes are easy and quick to write and save

Cons: No customizable templates Cannot add orthopedic examinations in examination section (you have a list of exams to choose from and document)

We are just getting started but the customer service for onboarding is great!

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Seems pretty straight forward and simple to use. The feature for adding our own customization is great as well as the dictation

Cons: Would like a "softer" look. The site looks a bit sterile and overall layout is almost too simple. Really just nitpicking at this point.

Overall: We are really just getting started but we are excited to use it.

Vendor Response

by ChiroFusion on March 13, 2018

Hi Timothy, Thanks for your feedback! We agree and by design, simplicity is what we strive for. So many clients come to us asking for a system that is efficient and easy to use. Our customer service is also something we pride ourselves on and strive for a superior level of customer service for all of our clients :)

Semi easy to use, somethings require more explanation than given.

Mar 06, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like the fact that it is created specifically for chiropractors. I'm hopeful that this will end up being an easy tool to help me grow my business.

Cons: Not as intuitive as I had hoped. I am not a tech person so it has been a bit challenging learning how to use it and all of the features.

Vendor Response

by ChiroFusion on March 13, 2018

Hi Doc, thanks for your feedback! One thing we pride ourselves on is being built and owned by Chiro's, specifically for Chiro's! We're happy to have you and our Implementation Specialists will work with you live one on one to ensure that your transition is quick and smooth. Service and training is job one for us!

I shopped around quite a bit, the transition has been easy and software is easy to learn

Mar 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to see my schedule on the go and ease of exam and soap notes once familiar with the system.

Cons: We've just started, so far so good. It'd be nice to enter a payment collected from the patient on the scheduler screen instead of having to navigate to billing, but it's not a big deal.

Vendor Response

by ChiroFusion on March 13, 2018

Hi Sue, thank you for your feedback! The billing feature shortcut you speak of is currently in the works as we speak!

So far chirofusion has been great and the staff is excellent.

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and user friendly interface. I like the colors used in the software and the font size. The interface reminds me of apple which is user friendly and not cluttered like most other softwares.

Cons: The billing side with patient insurance info is a bit confusing compared to other softwares i have used.

Vendor Response

by ChiroFusion on March 13, 2018

Hi Jacob, Thanks for taking the time to provide us with your feedback! We're glad you're enjoying your experience thus far, and wanted to let you know that we have some exciting updates coming throughout the year that will enhance our billing system user experience. Simplifying and streamlining billing is our focus :)

Excellent training, friendly people

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: the software is easy to use it integrates with open edge and the notes are very simple to navigate. Clean and pleasant looking.

Cons: The only thing I would change is a note that follows the personal injury form for reports. Other than that, wouldn't change a thing.

Vendor Response

by ChiroFusion on February 27, 2018

Hi Steven, Thanks for taking the time to share your feedback! We do take all recommendations back to our team and have made note of your PI specific request :)

The transition process has been so smooth!

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Extremely easy to use and navigate. The online tutorials are fantastic and take you through every process. I am technology DUMB and if I can figure out the software anybody can!

Cons: It would be nice if I could change the appointment color if I had a cancellation/ no call no show etc.

Vendor Response

by ChiroFusion on February 27, 2018

Hi Angela, Thanks for your feedback! Ease of use is what we strive for! Also, we have a near future update that will provide exactly what you asked for... with customization color on canceled/missed appointments :)

Great experience so far. Great support staff and system is easy to use.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and get comfortable with. Designed for Chiropractic use and billing is made easy with great help videos.

Cons: Some modifiers are not included like an -XS for soft tissue. The demographics should include other for gender or N/A for the patients.

Overall: Get for an EHR to store my patient information. Easy to use and chiropractic friendly.

Vendor Response

by ChiroFusion on February 27, 2018

Hi Doc, thanks for your feedback! You actually have the ability to add modifiers to the system yourself and we do take feature requests for all else. I will make it known to our team. Thanks again!

This software is very intuitive. It was extremely fast to set up and get using.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the software is easy to use. I have used many programs in the past that has complicated interfaces. The fact that is cloud based and easy to set up is also great.

Vendor Response

by ChiroFusion on February 27, 2018

Thank you Spencer for taking the time to share your feedback with us :)

first week of using the software, and haven't done my 4 training sessions yet so far so good

Feb 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that the software is relatively easy to use. Once you get to know the flow, its pretty easy. I love that it is web based, so I can access it from anywhere. The overall look of the pages are very good and clear.

I have written support a few times as I was trying to figure things out and they always respond super quick and have been very helpful. I also love that your help section has tons of information on it.

So far very happy with the software.

Cons: I have a few things that are a little bothersome as i'm learning to use the app that I would love to change, but are not deal breakers. hoping that in time as updates go out these things will get changed.

I don't like how some pages you need to save before you click to the next, while other pages save automatically. I find that if im in a hurry I will put in all my findings and compete the longest form of a encounter and click the next tab forgetting that that page in particular needs to be saved manually.

I wish I had more flexibility with the text message reminders to change what gets sent out. I also would love if the online intakes would work with cell phones, as about half of my patients try to open the email on their phone and then give up when it doesn't work.

I also have occasional issues where either the site times out, or the connection gets bogged down and things freeze up on me, but this hasn't been too bad yet.

my last complaint is I wish the scheduling area was a little more clear. Depending on how you click the name will either bring up that appointment or send you the patients profile, which is a huge pain if you click it wrong. If there was a icon or something that told you were or how to click on the name it would be helpful

Overall I do really like the software, there are just tweaks you have to learn and once you do its easy going, but having a busy week and learning the software at the same time got a little cumbersome.

Overall: Great price for what you get and was up and running quickly.

Vendor Response

by ChiroFusion on February 27, 2018

Hi Doc, Thanks for your feedback! We do have a near future update coming for the scheduler and specific to what you have mentioned. You will be pleased with the update :) We also will take your feedback back to our team for the auto-save aspect in reporting. As for the Text reminders, these are industry standard and common format. We will pass along your feedback for intakes, as currently they are designed to work with any computer/tablet. We will also have someone reach out to you regarding your issue with speed. We do not have any reported issues with our server speeds and are hosted on Microsoft Azure. Our average page loading time is 1.6 to 2.2 seconds on average. There may be something related to your internet or system and we'd be happy to help you figure it out :)

Chirofusion

Feb 16, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: Chirofusion is great for cash practices and startup companies. It was very useful and the support was great however if you have more of an insurance and PI based office, the software becomes more difficult to use with billing and you have basically a set SOAP note with not much room to change anything. All of your notes are pretty much the same.

Pros: Support was great and they would call you back fairly quickly and do what they can to help in any situation.

Cons: Even though they are willing to help, there was not always a solution to your issue. Billing was often an issue especially with Office Alley. Office Alley wouldn't always input the electronic EOBs correctly cause us to have to input ourselves to correct the mistakes.

I am amazed at how easy the system is to use and how fast I am able to use it.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is inexpensive and easy to use. After the first training, I was able to start working with the system. The videos helped me learn more and has made it easy to review anything that I missed during training.

Vendor Response

by ChiroFusion on February 27, 2018

Hi Oliver, We love that you are amazed as this is always what we strive for! Our on-boarding process is designed to have an office up and running in just hours and a couple of days. We're also always updating our user manuals with new content and videos to let you learn at your own pace and find help when you need it. Glad you are pleased!

Customer Service is great and accommodating!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: It is easy to use and very streamlined. Being web based makes it very easy to access notes and scheduling anywhere.

Cons: That when it comes to email reminders you can not put one email for multiple patients. For example, if you have a child as a patient they most likely do not have an email. If the parent is a patient as well, you can not use the parent's email to remind them of their child's appointment.

Overall: We love the system being web based.

Vendor Response

by ChiroFusion on February 27, 2018

Hi Brittany, thank you for taking the time to share your feedback :) The email aspect has been carefully thought out and is something that becomes a unique identifier throughout a patients life. A child will have their records follow them over the years and unique designated emails ensures security in medical records over the years. We will take your feedback back to our team with appointment reminders and parent accounts as well. Thanks again!

Simplicity. The program is easy to use with plenty of tools.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The cost is right where it should be compared to other EHR softwares. I enjoy the personalization of the integration of NPIntake. Cloud based is super convenient. .

Cons: The only cons that I have is that it cost double the amount for having two providers on the same EHR.

Vendor Response

by ChiroFusion on February 27, 2018

Hi Eric, Thanks for your feedback! Our goal has always been to provide affordable cloud based software to Chiro's and there is a discount with each additional provider you add as we always try to remain on the competitive edge in our market. We refuse to be beat when it comes to quality/cost :)

It has been great so far, and I am looking forward getting to use it!

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The easiness if it and the set up of it. The help of the customer service representatives has been pretty amazing so far. The set up kind of reminds me of a Facebook set up.

Vendor Response

by ChiroFusion on February 05, 2018

Hi Jacob, Thanks for taking the time and stopping by to show us some love :) We value your feedback and although we've impressed you with our customer service, we'd love to know what it would take to get a full 5 star rating in that regard. We're up for the challenge with even the toughest critics ;)

After a month, I am really enjoying the documentation part of the software.

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy and quick it is to complete soap notes. I really enjoy the save draft feature to remind me of what notes I still need to work on. The schedule will also display which soap notes have been completed, also reminding me which notes are complete and incomplete. I like how exams and soap notes are customizable. My favorite part of all is the cloud based software, Mac and Windows friendly, and all your files are accessible on any device with internet connection.

Cons: The schedule is not customizable when it comes to time intervals, which means the intervals are set at 10 minutes making it difficult for staff to schedule appointments quickly. When scheduling a new patient, you must enter too much information before actually getting that patient onto the schedule. The billing tab is difficult to navigate. There is no section for "nickname", rather than just first and last name (even middle and suffix would be nice because we have several Sr./Jr. type patients). We often work remotely, so a mobile app is becoming necessary in today's day and age. We currently have to use a different software for scheduling because it is too difficult to use the CF scheduler on a mobile device. This creates more work later on because all of the patients have to then be transferred to the Chirofusion schedule before they arrive.

Vendor Response

by ChiroFusion on February 05, 2018

Hi Justin, thank you for taking the time to give us your feedback! Regarding the scheduler & increments customization... You spoke & we listened! This feature goes live tomorrow morning along with a few other scheduling items we have coming down the pipeline. We value your feedback & want to ensure that all our clients and happy & feel valued :)

Needs more refining, very inconsistent. Keep in mind, most of these reviews are new users.

Jan 20, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Billing is integrated which saves a ton of money compared to other programs. Visually appealing. Built for chiropractors.

Cons: Quite a few here:
* The schedule is very clunky feeling. Not the easiest to see what your week looks like. Doesn't allow for blocks for out of office etc. without making a fake patient which makes it more difficult to track stats. Adding a patient is also clunky. If a new patient calls, you go to the schedule, find a spot, add the new patient info, then it takes you to their file instead of the calendar where you then have to add the patient onto the time slot you originally clicked.
* If you are not a subluxation based doc, you have to deal with the fact that it is all over the chart. I would prefer the ability to put "restrictions" or "Segmental dysfunction" or anything alse.
* The chart flow is VERY inconsistent. Some pages require that you click save, others don't. When changing tabs, the program could easily auto save but it doesn't.
* Requires constant maintenance to chrome just so it doesn't lose data from click to click.
* Statements are a bit of a pain. It only allows you to print batches of 10 patients at a time. If you have a couple hundred patients, It would take a VERY long time.
* Definitely takes more than 30 seconds per note.

Vendor Response

by ChiroFusion on January 23, 2018

Hi Dean, Thank you for taking the time to provide us with your feedback. A quality experience for all of our clients is of utmost importance to us. The initial training we offer helps ensure a quick & easy acclimation to CF and most users are up and running in just a couple of weeks. We do see that you did not take advantage of the full training experience we offer & some of the challenges you are experiencing are simply attributed to a lack of understanding for the workflow of our system. Maintaining your browser updates is highly recommended for the security of any web browsing experience. Chrome is great because updates take just seconds. We are always open to feedback from our clients & do our best to incorporate a lot of what we receive into future updates. We strive to meet the needs for all styles of practice & providers that use our software. Thanks again Doc!

Very pleased with Chirofusion's 'high touch' approach! My first call was received by the owner!

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fact that I can log on anywhere I am! Also the program is very intuitive and easy to figure out even if you had no training.

Vendor Response

by ChiroFusion on January 23, 2018

Hi Dena, here at CF no one is precluded from rolling up our sleeves & working one-on-one with the clients that mean the most to us. We're real people, who really love what we do! We're here if you need us support@mychirofusion.com

So far the help I have received has been amazing and everything seems to be working great.

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy use and easy access to everything. Really enjoy how easy it is to bill right away if needed or wait.

Vendor Response

by ChiroFusion on January 23, 2018

Hi Skylar, Thank you so much for taking the time to show us some love! It's feedback such as yours that has us loving what we do!

So far, very pleased

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Customer service has been great getting us up and running. System takes us from front desk to collections.

Cons: Still learning the system. Fumbling my way through it. We will wait and see. With additional regular use, I will discover more.

Vendor Response

by ChiroFusion on January 23, 2018

Hi David, Thank you so kindly for taking the time to recognize the quality of our customer service. This is something we take great pride in & strive to deliver unparalleled service to our clients!

New subscriber and I find it easy to get started and easy to get questions answered.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I describe this software as Simplistic and Functional. I have used other softwares that didn't communicate with all of the different component stuff to make it as easy as I'm seeing chirofusion. My front desk is excited already to see how much easier it is to implement our new patients and l, notes, and billing.

Vendor Response

by ChiroFusion on January 23, 2018

Hi Alex, Thanks for taking the time to provide your feedback! From what we gather, it sounds like your office may be digging us and that's a great thing! We're here if you need us ;)

It is easy to use and so far all questions have been answered.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Every action in chirofusion has a tutorial video provided. If I have any further questions it is easy to get them answered.

Cons: The scheduling for set up took longer than I thought. I assumed I would have acces the next day after calling in about it and it took longer.

Vendor Response

by ChiroFusion on January 23, 2018

Hi Deanna, We're happy to have you onboard! We are diligent about keeping our video library in our knowledge base current and comprehensive. It's something we take pride in :) We also pride ourselves on our 24 hour turn around for scheduling activations, with the exception of weekends or holidays. Thanks for your feedback & we apologize if we fell short of your expectations on our activation response time. Our team will look to follow up with you :)

Easy interface, fits chiropractic well.

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Features specific to chiropractic aligned with billing requirements. Easy to generate SOAP notes after the initial examination. Easy to generate bills.

Overall: I have been using the software for a short period and have not run into any major issues. The interface is optimized to google chrome, which Is a great interface but is generally different with Mac because the typical browser is Safari.

Vendor Response

by ChiroFusion on January 23, 2018

Hi Doc! Many of us here at CF are Mac users as well & although the default Safari browser is a great one, Chrome was an easy choice when it came to security & update frequency. If you're new to Chrome, you'll come to love it like we all have!

Looking forward to using the software

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Ease of putting in and gathering information. I am looking forward to the ease of billing and receiving payment from insurance.

Vendor Response

by ChiroFusion on January 23, 2018

Hi Cori! We're happy to have you on board! Be sure to enroll for receiving ERA's through our clearinghouse integration & take advantage of our one-click payment posting. If you need any assistance, we're always here to help support@mychirofusion.com :)

New to program but already impressed with the helpfulness of this company

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use as well as how I can log into and work on notes from anything that has an internet connection.

Capterra-loader

We just switched!

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I just customized my intake in about an hour (we use separate intakes for pediatrics and pregnancy). It was so easy to do. Future health was the worst and you couldn't update or change the forms without spending hundreds on apps.

I have used the system much yet, if I find any flaws I'll adjust my rating, but it seems great so far.

Vendor Response

by ChiroFusion on January 08, 2018

Hi Crystal, Thanks for your feedback! Our online patient intakes makes the entire new patient process quick and easy! During your implementation & training our staff will show you all the features available to you, including our patient self check in which makes patient check in even more simplified!

Quick and simplified to what is necessary

Jan 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The diffrent exams and SOAP options that is specific enough without just scanning like other softwares. Able to generate written reports automatically.

Cons: Difficult to see an overview of all the patients in a glance where I use to be able to on a platinum system.

Vendor Response

by ChiroFusion on January 08, 2018

Hi Kate, thanks for your feedback! I will be sure to have one of our specialists reach out and work with you regarding the schedule view and functionality. We do offer an events list view that shows all patient appointments at a glance and also provides you with the ability to print a day sheet for each provider.

Capterra-loader

Easy and intuitive to learn, friendly support. Overall great system.

Jan 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Saves me time in billing and optimizes efficiency in tracking prior authorizations. Easy to use and intuitive to learn.

Cons: I didn't know that each provider was a separate charge. And also didn't know that there would be such a lag time between each training session [due to scheduling on ChiroFusion's part] in order to get fully integrated.

Overall: Eased the load on my office staff to enable me to bring in another provider without the need for additional staff.

Vendor Response

by ChiroFusion on January 08, 2018

Hi Danielle, thank you for your feedback. Our subscription license is per provider which is how most software licenses work. In regards to our turn around time, this is something we take great pride in. I see that you signed up during the holidays and in accordance observing National Holidays and providing our staff with a great work/life balance, you received the quickest turn around possible. You signed up on 12/22/2017 & we contacted you the same day to schedule your activation. We heard back from you within 24 hours & promptly replied to get you scheduled. You requested either Tues Dec 26, or Thurs Dec 28th & we promptly scheduled you for your activation on the day you requested of Dec 28th & also provided your first training session on Jan 4th. With all things considered, we're actually quite proud of our turn around time :) Our track record is usually 24 hours. We're sorry if we didn't meet your service expectations during this holiday period.

Easy to use and understand, great bold format

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software allows a beautiful layout. The features are thorough, efficient and easy to use. I appreciate the access and added value such as text reminders and birthday reminders.

Vendor Response

by ChiroFusion on January 08, 2018

Hi Morgan! You rock for taking the time to share your kind words! You are the very reason why we love what we do! Thank you!

Their billing integration is amazing and SOAP software is super easy to use.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Billing integration at no extra cost. Better layout and ease of use compared to my previous software.
Cost effective.

Cons: Recording a payment it a little more complicated with this software, when compared to my previous one.

Overall: Billing, ease of use, and better documentation. 11

Vendor Response

by ChiroFusion on January 08, 2018

Hi Rachel, thank you for your feedback! We have many updates coming in 2018 that will make billing even more streamlined & intuitive. We're super excited for what's to come!

Easy to set up and get started

Dec 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The cost is great. The program itself is easy to use. The staff has been extremely helpful in getting me up and running.

Cons: I would like there to be more options for importing payer lists and existing charges lists from previous software.

Vendor Response

by ChiroFusion on January 08, 2018

Hi Lacie! Thanks for dropping in to show us some love! This year in 2018 we have many new features headed your way and that are right inline with what you're looking for.. stay tuned :)

I am brand new to Chirofusion but so far it is an answered prayer. Simple, clean, and comprehensive.

Dec 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can't beat the price. A small practice such as mine simply cannot afford an expensive EHR or a huge learning curve. This program eliminates both.

Cons: I do wish there were more options for customization of the exam and SOAP forms. I wish there was a body diagram model. Overall though, this program has everything I need and j get things done In about 1/4 of the time.

Vendor Response

by ChiroFusion on January 08, 2018

Hi Jordan, Thanks for the great feedback! Efficiency is one of our main focuses, as well as ensuring that we listen to all our clients. We're taking your feedback back to our development team as we look to incorporate where we can and any time we can into future updates :)

Great personal contact with the developer of ChiroFusion and quick response to implementation!

Dec 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user friendliness and the compliancy in all areas! I love the layout and the speed in which I can complete my daily chart notes!

Overall: Time! More time to treat the patient and do other things around the office. It will be so much easier and quicker to complete each treatment visit!

Vendor Response

by ChiroFusion on January 08, 2018

Hi Michael! Thanks for taking time to show us some love! It's feedback like this that truly has us loving what we do!

So far I am thrilled that I made the switch to ChiroFusion! Still learning, but loving it.

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how it is Geared toward chiropractors, this was the reason why I switched to it to begin with. I love how everything is so customizable. My office personnel has been very happy with the billing portion of this program, they say it's much easier to use and navigate.

Cons: .

Vendor Response

by ChiroFusion on January 08, 2018

Hi Lee Ann, thank you so much for taking time out of your busy day to show us some love :) The very motivation behind creating ChiroFusion is Chiropractors just like yourself who wanted something made for Chiro's & made by Chiro's!

Capterra-loader

Overall great quality and always updating.

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it is cloud based and that I can access the software on any device. It also means that it is always being updated with new features to make practice easier. Any time I've had a question, the customer services has been fantastic about getting back to me the same day. Even when I submit a question at the end of the day, when they should be home, somebody usually replies back. Once the first visit is in, it's pretty easy to document each visit and enter appropriate charges.

Cons: It's a monthly cost forever. It's the same as paying for maintenance support in some of the other EHR software out there, but it's an expense that I will have forever. I'd like a few more statistical reports, but these are things that can be added in the future with the updates.

Vendor Response

by ChiroFusion on January 08, 2018

Hi Dr. Chris! Thanks for your time in giving us such great feedback. Along with the several reports we already offer, we listen to all feedback from our clients and have many more on the way! One of the most invaluable aspects of being subscription based is that we take care of all the hassles of maintaining compliance, safely storing your data in the cloud and giving you full access to tons of new updates and features we release frequently. It's like have a car warranty that never expires and a car that always stays new! can't beat that ;)

Since 2002, I have experienced and used a dozen or more chiropractic EHRs. ChiroFusion is the best!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Since 2002 as a CA for a chiropractor and now as a DC myself, who has owned three clinics in my decade career, I have experienced and used a dozen or more chiropractic EHRs.
ChiroFusion is the best!
I love the scheduling, being able to see if a SOAP has been completed from the schedule view, the text and email reminders for patient appointments, the ease of use with extra charges for any cash services or products, customization of write offs aka adjustments to a positive or negative for any reason needed, claims and refiling are a breeze, patient reporting is simple yet inclusive to any reports you may need.
The patient dashboard is perfect - shows patient picture, and any images such as, X-Rays, etc can be uploaded as a jpg and shown on dashboard - great tool for ROFs.
SOAPs are the best and quickest I've ever seen! Love the task manager!
I could not be more pleased with this software, so much so that after switching to ChiroFusion back in March 2017 for my own clinic, I also recommended all my fellow DCs do the same!
The on-board training was the icing on the cake - hands down BEST I've been through!
Help Desk is awesome for any training as you go, and available real time, all the time, by one click from your ChiroFusion screen without having to call, set appointment or go to an outside site. Of course, it's cloud based which is imperative and if you aren't using cloud based EHR you need to! I am a forever ChiroFusion fan! Thank you! Amy Cox, DC

Easy to use. Great value. Highly recommend this software.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, I'm very happy with the system. Our office has used 3 other chiropractic EHR software systems over the past 16 years and taken countless of demos. Although none of these systems have been perfect, I feel that Chirofusion was the best of the bunch and has served us well over the years. The software's interface is simple yet efficient, and simplifies many common office procedures which keeps our staff happy. I also like that the clearinghouse is actually integrated into the software and offered at no additional cost. This makes billing and claims management much easier for my billing staff as there is no need to upload claims to an external clearinghouse. One of the things we love most about this company is their support system. They are literally available anytime you need them including late evenings and even weekends. Melinda and Bonnie have been a huge help and are always pleasant when we call with questions. I highly recommend Chirofusion to anyone looking for a great chiropractic office software.

Cons: It would be nice to be able to remove some of the features that we don't use to simplify a few of the screens. I would also like to someday in the future see online scheduling enabled.

Overall: Improved office efficiency. More time to spend with my family and friends.

this was overall one of the worst decisions we ever made. there is a reason there is not a free demo

Oct 17, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: It was very cumbersome and lengthy to use. They makes you think you are getting everything included. They take your money, and then find out nothing is included. We quickly found out that this is not going to work (in less than a week) we contacted the customer rep and he was very unpleasant to work with and we did not get a dime refunded. I think it was about $ we were out for having access to their software for 6 days and never using it for a single patient, and using only one training. We have a Chiropractic assistant that has used Chirofusion and one other software company. She was completely blown away at how inferior this product is in so many ways to her other software experiences, and it took over twice as long for input and notes. My advise is stay away from Chirofusion. There is a reason there is not a free trial. It takes way to long to enter in SOAP notes and to enter patient data. They make it sound like it is no problem transfering patient data, just send it to them and they will take care of it. Once you pay for the software to start, then they let you know what they charge to do this and that most practices do all of the transferring of data themselves. We used it for less than a week and realized it is a waste of time and money, and of course they will not refund a dime.

Overall: None

Vendor Response

by ChiroFusion on January 08, 2018

Hi Jon, sorry to hear of your experience. We are very candid about our refund policy and once you activate your account & partake in training this portion is non-refundable as we have incurred expenses by this time. The great news is that ChiroFusion is a fraction of what other softwares cost and you are free to cancel at any time. The majority of clients who come to ChiroFusion stay with us as they are most content with our software and this is easily portrayed in the reviews we receive. We're sorry that we were not a fit for your specific needs in your office and at the very minimum you were in it for a couple hundred dollars for the services and hours of training we did provide to you and your staff. Wishing the best on your EHR search!

Top Choice!

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automated claim generation and payment posting. Fully integrated clearinghouse. Friendly and knowledgeable support staff. Supports both cash and insurance-based practices.

Cons: We manage a large volume of billing accounts. It would be nice to be able to manage all of these from one central location.

Overall: I have been a certified medical biller for more than 20 years and have owned my own billing company for the past 14 years. I have used many different billing software products over the the years and can honestly say that ChiroFusion is at the upper end of the various software we have used to bill for our chiropractic clients. The software is web-based which makes it easy for us to manage our client accounts regardless of where they are located. Many of the day-to-day billing tasks like claims generation and payment posting are automated which saves time. The integrated clearinghouse makes claims submission and tracking a breeze! There's also a good variety of reports to track the financial health of the practice.

Recommendations to other buyers: This is a great web-based practice management system that includes everything needed for cash and insurance based practices to bill for services.

Making the move to ChiroFusion has made us more productive and profitable practice.

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, exceptional support, low costs, every feature a chiropractor may need is integrated and automated. Once a patient is set up you can go from entering SOAP noted to filing a claim in under 3 minutes; we've timed it!

Cons: Nothing really because if you ever have a problem support is very responsive and if you have a suggestion and they like it ChiroFusion will integrate it usually within a month.

Overall: We, like many other practices, were stuck with overpriced, overly complicated and bloated software simply because it's what we had grown comfortable with over the years. What made us consider a change was the constant need for pricey updates, compliance issues, server costs and an ongoing cost for tech support.

When the search for an alternative began, ChiroFusion kept coming up as a truly viable alternative so we requested a demo and were blown away by the friendliness, responsiveness and knowledge of ChiroFusion's staff.

Within a week we were trained and up an running with our new software. If we ever have a question support is included and very responsive to our requests and the constant improvements means the software just keeps getting better!

We now save over 70% monthly in operating costs and are a leaner and more responsive practice that can spend all of our time on patient care and none of our time dealing with software and technical issues.

Recommendations to other buyers: This is the future so become an agile practice and make the change. Anything worth doing takes time and effort so commit to becoming a profit driven, patient oriented organization and not a slave to the overwhelming software and equipment costs of some of the other providers in this market.

Not as customizable as you think, and they'll keep your money for your efforts.

Apr 17, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Chiropractic Centered

Cons: Only consent forms are customizable, nothing else. You can omit questions, but you cannot edit or add new questions.
Will not refund unused service

Overall: They have no clear idea of how to treat a customer. After paying for and spending time trying to get to know the product, I realized that it's complete lack of customization (you can't even change questions in the intake forms) left it useless to me. I found another product that, even though takes much effort to setup, provides the ability to create a system that works exactly the way I want it to. After contacting chirofusion to cancel my service and ask for a refund since I hadn't even entered a single patient into the system, was outright refused and treated rudely. AVOID AT ALL COSTS

Recommendations to other buyers: Run

Vendor Response

by ChiroFusion on April 19, 2017

We always strive to provide superior customer service to all of our clients, which is reflective in the majority feedback we receive from our happy clients. It's unfortunate that in this isolated incident, such efforts fell short of expectations. Being that this client had yet to use the system, as stated in his review, the assertions made are false & inaccurate. Our Online Patient Intake Forms are fully customizable as is demonstrated in the short video found on our website. We are a company who believes in fair & ethical business practices, and it is unfortunate that this review was threatened upon us as leverage for a refund of already used services. We will always stand for integrity & go above & beyond for any of our clients.

Chirofusion is the best

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i love evrything about it

Cons: no cons yet

Overall: I've used many different programs within the medical field and this is the best by far. Very user friendly. great customer service, very helpful and always get back to me quickly. I love the video tutorials. Being a medical biller for 15+ years, I was so excited to see my electronic claims go thru the first time with no glitches. we began receiving payments immediately. Thank you all.

I've tried them all . . .

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their tech support is great and the software is easy to use. It's affordable and the are adding features as we go along. They just added online registration for patients and that has been great.

Cons: Nothing that don't like, just a few things that could make using it a little faster.

Overall: I've been a chiropractor for 25 years and I've tried lots of different software solutions over the years. Most times they end in aggravation.

Chirofusion is easy to use and yes it probably needs to add a few features to make it perfect. It does most everything that we want. Right now I would just like to have a birthday list. I used to always send a birthday card to patients.

Chirofusion is also the most affordable solution and their tech support is really fast and helpful.

Chirofusion has been great.

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cloud based usage.

Cons: No customization.

Overall: Chirofusion has been great for us. It does lack a little customization but it works great and is easy to use. If you want to pay extra per month their customer support is great but if you don't pay that you are on your own. Over all I am very happy with the product for the price.

Couldnt be more happy with this software!

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: price, user interface, fully integrated with a clearinghouse. Incredible tech support. Honestly best tech support ive ever seen.

Cons: yet to find one

Overall: This is my second practice. I opened it on a bootstrap budget, and the price of chirofusion is what was the biggest selling point. I figured i could change software once the business became solvent. I just assumed the user interface was lacking, given the price, and i would relegate myself to doing more work until i could afford something else. I couldnt be more wrong. I am absolutely thrilled with chirofusion. in my previous practice i used a cloud based software that was $269 a month with a large setup fee. I thought it was great, until i switched. Chirofusion is fully integrated with a clearinghouse. I can pay someone to do data entry for new patients and all the information i need is in the system. it gives me the opportunity to bill as i go rather than have someone else do it for me. it saves on hiring extra staff and ive never had such a firm grasp on finances, because im the one doing the billing. i know where every dime is! If you dont have $99/mo for a system like this then youre probably too far gone and nothing will help.

Amazing EMR

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Have not found anything yet

Overall: I have used many EMR's over the years and seen many more. ChiroFusion is easy to use, easy to implement & the notes are nice and clean.

Definitely a value for what you are getting.

Recommendations to other buyers: Keep up the great work.

Exceeded my expectations

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Not only is this software fully functional for all office needs, it's simple to use. The learning curve is really low-and that's a great thing for a busy doctor's office! It's the best value among all cloud-based systems. If you're on the fence, get off now and do it! Their customer service is paramount and I'm a stickler about service!

Spokane Sport & Spine is happy to give Chiro Fusion 5 Stars!

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are really very pleased with your software! We opened our practice in November 2016 and your software is easy to use and the tutorial videos were a huge help. Not only are the tutorials helpful but your support team goes above and beyond with training and the additional money we have spent for training has been 100% worth it! I highly recommend anyone interested in this software to jump in and use it. There are a few minor flaws like any new system has but what I like is that ChiroFusion is on top of those minor issues and are improving it daily! Thank you ChiroFusion

EXCELLENT SUPPORT TEAM!!!

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The founder couldn't have been nicer and easier to deal with when deciding to purchase the software. If that wasn't enough, the support staff is so quick to respond and patient with my "learning curve."

Best Software and Service Available!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have worked with multiple specialty practices in the past 20 years. I have helped with purchasing EHR / Billing softwares and with all that said, ChiroFusion has been the most user-friendly and easiest program to learn and use. And the support team, specifically Erika, has been phenomenal!!!

Best choice for EHR

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am extremely satisfied with ChiroFusion, the staff and support are always professional and all my questions are answered in a timely manner. As a new chiropractor they have walked me through insurance billing and made the process easy. The patient txt response is a great feature to have in my office. I was referred to Chirofusion from a very satisfied D.C. and I am thrilled with my choice.

ChiroFusion > ChiroTouch

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: ChiroFusion is an easy-to-use, cloud-based system that enables you to complete notes anywhere. After spending countless mind-numbing hours setting up ChiroTouch macros and failed attempts at getting representatives on the line to help with glitches, I'm saving SO MUCH time and money going with ChiroFusion. Their reps are extremely helpful and prompt; anytime we ask for a change to the system, it's done within the hour. Can't say enough good things about ChiroFusion, highly recommended.

Great Software, Great Company, Great Value!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, makes a great and complete note, can use it from anywhere.

Cons: Nothing

Overall: It is the only TRUE web based software out there. You can use it from anywhere with an internet connection. Last weekend I was finishing notes up from my beach chair! It is also very easy to use and creates a complete information packed note. It is easily customizable so your notes never look canned. The company is great, readily available and provides fantastic support. I researched Chiropractic software products for months before I made my decision and I can say I definitely made the right choice!

Recommendations to other buyers: Other companies will tell you that they are cloud based but you still have to download their software to your computer. Chirofusion is truly cloud based, as long as you have internet connection you can get to your files!

It is that Good, and it is True!

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been in practice for almost 18 years and prior to switching I was using another EHR to run my practice that I wasn't entirely happy with. In searching for a new system online, initially I was a little skeptical with all the ratings I found, and thought it was too good to be true. I've now been using this system for the past few months and I will say that it really is all that, and they've really exceeded my expectations. The note-taking is quick, easy to follow and I'm able to complete my clinical assessments within minutes while treating patients. They have this auto-billing feature that generates the billing claim when you sign your note and it's ready to send out in no time which eliminates extra time spent managing my billing and claims. My patients love the text reminders which has drastically reduced missed appointments in my office. I'd have to say that the best part about this company is the customer service, and they've always returned my support calls within an hour when I've needed them. They are also very receptive to feedback, and add new features every month which is great. I'm really happy with the overall experience and I love that it's affordable and fits into my budget. Kudos to this company as they have exceeded all of my expectations.

Best Decision We've Made!

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Highly affordable. Easy to learn and use. Software is cloud-based and can be accessed from anywhere. Has everything needed to manage a busy practice. Support team is readily available.

Cons: Patients do not have the ability at this time to complete their intake paperwork online which would save time. I've been told that this feature is something that should be available later this month.

Overall: I came to Chirofusion 6 months ago out of frustration with my former EHR - or should I say EHRs. Over the past 5 years I have used 3 different software systems, none of which have been able to accommodate my needs. I'm happy to say that Chirofusion has exceeded my expectations not only as a software but as a company in general. The software is intuitive and very easy to use. Notes can be done on a iPad and take less than a minute to complete, Billing is for the most part automated with no extra clearinghouse fees. Support is always available whenever my staff or I have a question, even on weekends which is unheard of in this day and age. I highly recommend Chirofusion to anyone looking for a reliable and affordable EHR that's chiropractic-friendly.

Not all that

Oct 06, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: How it looks and its initial simplicity of the SOAP

Cons: Very clunky. Often needs to be refreshed. Poor and inaccurate reports. Too many clicks. Having to hop from one screen to another to enter financial data and the system crashing. Text reminders still get sent if you cancel or reschedule and appointment. Cant see the big picture on the calendar for future visits. Costs way more than $99 a month and requires a lot of your time.

Overall: This product initially looks great but once you get in it is slow in the cloud based system. It often needs to be refreshed. There is way to many clicks to get from one page to another. It's hard to see the big picture (calendar) for a particular patient and the reports are incomplete and inaccurate.
The financial side of it is a pain in the rear and I am just a private pay office.
It's clunky at best and even when on the phone with them and they are going through it with me, often times they are lost and refreshing to figure out why something in particular might not be working.
Also, the text reminders still get sent out even when you cancel or reschedule an appointment.
It's also quite a bit more than $99. Better to find something else than waste time on this product.

Recommendations to other buyers: There is so much they need to work on to get this system proficient.

Vendor Response

by ChiroFusion on October 08, 2016

We're sorry to hear of your unsatisfactory experience, as this is not the norm with our clients. We offer several hours of free training to all clients and it appears that you've only taken advantage of a 40 min. session. Client satisfaction is of utmost importance to us and we were unaware of such an opportunity in your most recent feedback indicating you were doing well and didn't require any assistance. We pride ourselves on being a transparent company and our pricing of only $99/month is clearly stated on our website with no hidden, or additional fees. Please note, text reminders may still transmit on appointments canceled last min. When it comes to server reliability, we boast a 1.3 second page loading time with no incidences of interruption even from high volume offices. A poor internet connection can affect any web browsing experience. We'd like the opportunity to change your experience & we'll happily contact you first thing Monday morning.

Can't speak highly enough about the support!

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am new to EHR. After a painstakingly long time comparing different products, I chose ChiroFusion for my EHR needs. Dr Cozamanis couldn't have been nicer and more patient with me, answering all of my questions. After entering 3 weeks of back billing, I had a huge problem. The support team, led by Maria, couldn't have been better at handling the problem and coming up with a solution. They are unbelievably quick to respond, which makes running my practice as streamlined as possible.

Vendor Response

by ChiroFusion on October 08, 2016

We're happy to help & that's what we're here for! It's appreciation such as this, that makes us love what we do!

The Best Chiropractic Software Out There!

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Efficient, Excellent software flow with documentation, and billing. Very customizable. Affordable. Great customer service.

Cons: Can very rarely be slow because its cloud/internet based.
Could use more selections for the doctors to choose from in the notes taking/documentation process.

Overall: As an associate chiropractor and now an owner of my own practice, I've used various EHRs in my career thus far, such as eFuturehealth, ChiroTouch and Eclipse, Practice Fusion to name a few, and Chirofusion wins by far! It has truly streamlined our billing and documentation to a perfection that is all at the doctor's fingertips, and not switching back and forth to other programs/sections within the software to get what you need. It allows the doctor(s) to reduce the need for a huge billing staff constantly motioning the clearinghouse because Chirofusion has it already integrated into their system and the software flows perfectly. Their documentation for doctors makes notes simple, accurate, affordable, and efficient. I am so glad I chose them for the foundation of my EHR and I recommend you do the same!

Recommendations to other buyers: Go get it if you hate your software right now, you won't regret it!

Vendor Response

by ChiroFusion on October 08, 2016

Thank you kindly Doc! We fondly value your ongoing support and as being one of our clients that has been with us since inception.

Great Buy!! and Great Customer Support!!

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I Love that it is cloud based. Its simple to use once properly educated.

Cons: No apps available for the phones, hard to schedule patients in the field.

Overall: Chiro Fusion has given me simplicity to my practice. I was all over the place with my business, confused not knowing what to do, but they gave me Awesome Support that I desperately needed to want to keep on going. Thank you Chiro Fusion and Team.

Vendor Response

by ChiroFusion on October 08, 2016

Thanks Doc! We love that you are as enthusiastic as we are about our software and such feedback is truly rewarding to our entire team.

Great Cloud-based Chiropractic Software!

Aug 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Cost
Cloud-based
Friendly Customer Service
Customization

Cons: No online scheduling

Overall: This software has been great so far! Anytime I had issues, or was confused about how to do something there was a great video tutorial on the help site. If that didn't answer my question, it was very easy to receive help from someone at Chirofusion. The software is great because you can access it anywhere and on tablets, desktops, or laptops.

Vendor Response

by ChiroFusion on October 08, 2016

Thank you kindly Doc! Our goal is to always offer unparalleled customer service and to stay with all of our new offices until they're up and running smoothly. Your feedback is noted in our development parking lot & we're always listening to our valued clients!

Chirofusion makes my work day more enjoyable :-)

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am still learning the ropes but so excited to have a program that is geared for Chiropractors.
One of the best features is you have access to the program from your home laptop, cell phone or iPad. I can work at home, the office on the go with ease.
I love that there is a 24/7 tech support with an extremely fast response.

Overall: Our office started using Chirofusion back in May. I can not say enough how helpful the Chirofusion team/ techs are especially Melinda. Melinda has the patience of a saint dealing with weekly phone calls and my many questions. She is always pleasant and polite as she talks me through ever step to a better understanding of the program. I am very very impressed with this program and team.

Vendor Response

by ChiroFusion on October 08, 2016

Thank you kindly Kathy! Along with our Doctors, we equally value the feedback from office staff. Our goal is to offer ease-of-use for the entire office & ensure an efficient operation for the entire practice. We're happy to help make it possible for you to work from home & not be tied to the office!

Excellant Software

Jul 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, not over whelming, and inexpensive compared to Chirotouch, etc. The customer support has been great!!

Cons: I really have no complaints, the software is by far the best I have ever used.

Overall: The program is great, its easy to learn not over whelming or complex. Its straight forward and makes charting, billing and other data input easy, effortless and fast!!

Vendor Response

by ChiroFusion on October 08, 2016

Thanks for taking the time to show us some love Doc! Along with all of our valued clients, you're the very reason why we love what we do!

Loaded with great features. Easy to learn and use.

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to see all pertinent patient info in one screen. Appointment reminders are nice. It's cloud based so there's no software to install or update and I can access my practice from anywhere I have an internet connection - even using my iPhone. Friendly, knowledgeable and responsive support staff. The price can't be beat.

Cons: Posting payments manually does take time. I definitely recommend signing up for ERAs which will eliminate having to manually post payments and will automate the entire process. Definitely a time saver for high volume practices, or practices with limited staff resources.

Overall: I run a high volume practice that includes 8 staff members. I've gone through my fair share of practice management software during my 19 year career and have found ChiroFusion to be in a class of its own. The software's interface is easy on the eyes and extremely user-friendly. We were up and running in about two hours with no setup required on our end. The system is able to efficiently manage our scheduling needs and includes email and text reminders which have really helped to reduce no-shows in the office. Documenting visits is quick and easy and requires a minimum number of clicks. I'm impressed with the quality of the notes considering it takes me less than a minute to document a visit. Submitting and tracking electronic claims to the clearinghouse is quick and easy. Their support staff is awesome and always go the extra mile to help us when we need it, even at nights and on weekends. This company clearly understands the value of great customer service!!

Recommendations to other buyers: We've been using ChiroFusion for the past six months and have been extremely pleased with the product and the service we've received thus far. The owners of the company are always available to speak with and they are always receptive to our feedback for improvements. This is a great product that should suffice for both small and large practices.

Vendor Response

by ChiroFusion on October 08, 2016

Thanks Doc! The auto-posting payments was of importance to us! Saving your office time & money is a primary focal point for our team and we're always looking for new ways to help make it happen.

Old Dogs, New Tricks

Jul 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team is superb. I mean superb. They work very hard, and hopefully they are fully appreciated for what they are doing for our profession. They have vast amounts of appreciation from this office.

The billing module is also superb. When using Medisoft in the past, which has been a mainstay for many years, the accounting was never fully spot on (no doubt a reflection of how we were using it). This system, however, will allow you to keep track of every single transaction, posting, write off and payment. Patient payments are kept in our system as unapplied credits until the claim comes back, at which point we will adjust the line items, apply patient responsibility, and close the claim. Bang. Done.

****For your medicare patients, make sure that you go through the write offs carefully. One of our big insurers will assign a non covered status to exams, extremities, etc., and the system will automatically follow suit. You will have to manually assign these responsibilities to the patient when posting the EOB. If I can learn this, you can learn this.****

Posting of the remits is as painless as it can possibly be. The integration with Office Ally is superb, and you do not even need an account with them. You will communicate with Office Ally only when setting up your insurance companies for EOB / ERA / EDI, and that's it. If they do not accept a claim, you better figure out why (they will generally tell you), so you can correct and resubmit it.

Cons: This is a newish product. They are still working on it, and there are quirks. It took us a while to learn them. Do not hit the enter key in the payment entry screen, or it tanks the whole affair. From what I can see, they are working diligently to get through these issues, and they do listen.

Note and a claim in 30 seconds is perhaps a stretch. If you are going to be collecting, applying, and accounting for a copayment or deductible payment, that is 15 seconds right there. There is a fair amount of clicking just to enter a payment, and it will not recall anything from previous visits. If you are interested in keeping track of relevent changes in your patient's picture from one visit to the next, it will take you a short while to document this as well. It does pull through information from the last visit, and makes it very easy however.

Some of the screens are a bit disjointed. The software does not have the polish that it will in a year or so, but it does it's job very well, and is perfect for smaller to mid sized practices. Not convinced it is a high volume practice solution, but if that is you, then have someone running around with a laptop behind you, and you will be all set.

Couple of friday mornings, no service. Updates to the servers, etc, which is great. Growing pains, which, given what we are getting, for a very reasonable price........not the end of the world.

***You cannot have multiple unsigned notes open on a patient***

Overall: We decided to wait on this review until we had actually learned the system.....so here goes:

Started out in this business with paper charts, paper claims, etc. etc. Recent EHR changes, as well as electronic billing brought me to medisoft and the other 'fusion' type software, which is less and less free the more you add to it. It was time to look for a comprehensive suite that will enable the billing, scheduling, and documentation all in one suite.

The team at Chirofusion has filled all of the required boxes. I was paying $89 per month for a clearinghouse, and their new annual maintenance fee added another $30 per month. In addition, keeping Medisoft up to date annually was another $40-50 per month. Strictly speaking, this software is saving me money over the prior approach.

Your documentation will be top notch. The transition was a little painful, as everything is interconnected, but once you get used to that fact, and realize that your office is now paperless, you will have no trouble moving forward. The daily reports are comprehensive, and the exam routines are very comprehensive, and will allow you to include as much information as you would really care to have in the file.

Recommendations to other buyers: Great support staff. Great documentation. Superb billing module. (They started out in billing, I think, which reflects on how this is designed to work) Reasonable price. On the unsigned notes - the system will pull information from the *Most recent* visit or exam entered, regardless of the date that you have assigned to it. If you forgot to chart an encounter, and then do so, the next visit you chart will reflect this information, so it is not chronological in terms of the date on the note, but it is chronological in terms of the most recent encounter you have entered. You cannot start a new encounter until you sign the one you were working on recently. If you work on extremities, it will 'remember' the extremity listing and technique from one visit to the next, so you will need to turn that off on every visit if you do not adjust it. If you stop adjusting a segment of spinal complaint, it will 'remember' on the next visit, that you did not adjust it last time. One of the little things that are being worked out, no doubt..... Patient statements - superb. Overall - Superb product, great price, do it!

Vendor Response

by ChiroFusion on October 08, 2016

Wow! Thank you so much Doc! We are humbled by your kind words about our support staff. We truly strive to offer unparalleled customer service to all of our valued clients & your feedback is exactly the reason why we love what we do!

Just switched to ChiroFusion and Love it

Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How detailed of notes I can make in such an quick amount of time

Cons: A little hard to put in a care plan if you do pre-paid plans

Overall: I just switched over to chirofusion and I could not believe how easy the switch was. I love the software, and feel now that my notes are much more compliant than before.

I love this product!

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, fast, professional-looking notes!

Cons: There are a few tiny glitches, but that may just be my learning to use it.

Overall: I was a bit skeptical when I read all the great reviews on ChiroFusion at first. Finally, after looking into it a little further, I decided to try it. I couldn't be happier with my decision! ChiroFusion is very user-friendly, even for a novice biller such as myself. It is very affordable and has saved me so much time! I can create office notes that are very professional in a matter of 30 seconds. They look way more professional than my paper notes AND are quicker and super-easy to access! Billing takes a few seconds from notes to electronic submission completion! Seriously! I can enter EOBs automatically from the clearinghouse and they are constantly striving to improve their system. The staff is very friendly and knowledgeable. I'm so glad I found ChiroFusion. The reviews are real. It's probably chiropractic insurance billing's best kept secret!

Recommendations to other buyers: I highly recommend!!

More Bang for the Buck than a Howitzer

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and ability to take someone from the moment they walk in the door, through submitting bills, in no time at all. Their exam forms have almost every test and technique you can think of, and if something is not there, you just email them and they do their best to add it into the system asap. The low cost is also a huge plus. I have seen other systems and have friends who use them, and they not only have issues, but are paying an arm and a leg.

Cons: I wish I knew about this many years ago, because it would have made my life and practice so much easier. I'm a sole practitioner, so I do all the intake and billing myself, and this is a snap.

Overall: I've been in practice for 24 years, and have dabbled in Medisoft and plain old ledger cards. This is by far the best and most efficient way to keep notes, it is super user-friendly, and very intuitive. The customer support is superb, and Maria, who trained me, is not only incredibly knowledgeable, but makes the whole experience a pleasure.

The system itself is very through, and I have been asked for notes from insurance companies or by patients who needed them for reimbursement, and I have never had an issue. They are easy to compile and have everything needed to get paid.

Recommendations to other buyers: It's a no brainer, and they are constantly updating and making the software better, and there is no additional charge for this. Amazing.

Vendor Response

by ChiroFusion on October 08, 2016

Thanks Doc! One of our primary goals is always ensuring that we meet the needs of all practice types, be it sole practitioners and multi-staff offices. We're excited to see that we've helped you make managing your practice enjoyable & easy.

New Business Startup With Chirofusion

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy to use it is from any location over the internet. I like how the billing is tied right into it. The customer service is amazing. Very nice people. They are constantly improving and upgrading the system.

Cons: There are a couple muscles/ligaments/tendons missing from the drop down lists. I'm a sports chiro that does a ton of soft tissue work and I'm very detailed on the structures I treat. Not a huge deal, but would like to more details.

Overall: ChiroFusion has been really great for my start up. I was new to the billing world and the customer service was great in helping me with some tips on billing as well as teaching me how to use the new system. Anytime I had a question or concern, they would respond very quickly.

Recommendations to other buyers: Try it out, its really been great.

Totally Satisfied With ChiroFusion - easy to use with excellent support.

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you get past the learning curve it becomes very easy to use. I like being able to operate my entire office management from my tablet or phone. Support is speedy and well trained on how the system operates. The updates are frequent and seem to address areas to add speed and ease of use that is not an additional cost.

Cons: Pre-populated insurance companies, Referral sheets with Demographic+Insurance+Type of Request to send to imaging or MD offices. Nothing really that I dislike about the system, just a few things I hope to see added with future updates.

Overall: Melinda,
Thank you so much for assisting me today with some issues I had using ChiroFusion. Not only did you answer my emails proptly, you also called at the time you stated you would. Your effortless guide through the CF system shows me that you have done everything to understand that program completely and convey it to me------not my experience with other software companies.
This is only my second time contacting ChiroFusion (Maria and yourself) and both times my questions have been fully answered with no hesitation or "guess work". Thanks for giving me another reason to tell other Chiro's why I like your system so much.
Sincerely,

Timothy J. Sciullo, D.C.

Recommendations to other buyers: This system has all of the needs for any size office. It is not bogged down with features you will never use- but have to pay for. The electronic biller and automatic posting feature runs smoothly and saves a ton of time. There are a lot of competing systems out there that cost so much more than ChiroFusion that really do not add anything to your office. This is not a bare-bones system either, it has all you need. I highly recommend ChiroFusion.

I love this software and customer service!

May 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is easy to use. It does just about everything a chiropractic office could need or want and they continue to add new features.

Excellent Customer Service!

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using ChiroFusion for 5 months now. I was nervous making the change after chronic issues with my previous company and terrible customer service. The team at ChiroFusion have held my hand and been so patient with me when I contact them for support. They have gone way above and beyond again and again. I love that they are open to suggestions. There have been many times when I would think of something that could be added or tweaked only to find that the changes had been made before I got the chance to contact them. This team takes their dedication to customer service to heart. I am truly blessed and appreciate all of their help, especially Erika. She never makes me feel awkward when I ask for help even with the simple things. The videos that have been added are extremely helpful. This is just another improvement that has been made. I highly recommend ChiroFusion to anyone!

READ THIS BEFORE BUYING THIS SOFTWARE!!!

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had looked around for a while but found no software that was easy to use. This is simple. Support packages are kinda outrageous in my opinion. There's is not. When something doesn't work or I really don't understand they get in touch with me at least within 24hrs and the issue is always resolved by the end of the phone call. Personality, Love, and Passion for their customers is all I have to say.

ChiroFusion has exceeded my expectations.

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a ChiroFusion client for almost 5 months now and can't say enough good things about this company or their software. The owners of the company are actively involved in the day to day operations of the company and really go out of their way to make you feel like family. The software is really easy to learn and use. It's obvious from the first time you log in that it was developed for chiropractors. Their customer service is second to none and always available when I need them even on weekends. Maria is amazing and has gone out of her way for my staff and I on several occasions. If you're looking for a reliable and cost-effective software to manage your office, I highly recommend checking out ChiroFusion.

Not Ready for Busy Offices

Mar 10, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: I got on board with ChiroFusion two months ago. The program seemed visually easy, and it is. It has potential, but it is not ready for busy offices. It took me a while to get it fully functioning at the office because I wanted to make it an easy transition from the program I am currently using. Throughout the learning weeks, I scheduled training sessions with support, and that went well. However, if you needed support for a specific problem that was happening at the office that day, you have to submit an email ticket and then they get back with you the next day. I was told by the owner, that as long as I had the support package, if I submitted a ticket asking for a call back, it would happen within two hours or that day. That never happened. The program is a little slow at times and buggy many times. The scheduler is incomplete and sometimes scheduled patients disappear from the screen if you accidentally move the mouse incorrectly over them. The accounting part, needs a lot of improvements, it has a lot of limitations, the financial bugs have not been worked out yet. They DO NOT offer a 1 month free trial, so I wasted $300 to realize, that this program is just not ready for a busy office. I might have stuck it out a little longer and tried to work out the bugs with them, but the customer service just was not there as promised and it was costing me $149 each month. When you are running a busy office and you need support, you do not want to wait until the next day to get it. This comment is in no way to hurt this company. This has been my experience with ChiroFusion and I hope they can get it together. As for me, this just did not come close to giving me peace of mind when it comes to what a management software is suppose to do.