# Customer Alliance Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Customer Alliance Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more.

Source: https://www.capterra.com/p/142408/Review-Analytics

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# 

 Customer Alliance Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Customer Alliance

## What is Customer Alliance?

Customer Alliance is a dynamic tech company on a mission to empower organizations to be loved by exceeding people’s expectations. We’ve built a powerful Software-as-a-Service platform that makes it easy to capture, understand, share, and act on feedback. Elevate your online visibility and manage customer feedback without putting in overtime. Own your customer satisfaction and embrace efficiency with the all-in-one platform for customer reviews, surveys, and satisfaction metrics.

## What is Customer Alliance used for?

[Reputation Management](https://www.capterra.com/reputation-management-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Customer Alliance?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.customer-alliance.com/en&name=Customer Alliance)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Customer Alliance

4.2 (18)

VS.

[4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/)

Starting Price

Contact vendor

Starting Price

$99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (18)

Ease Of Use

4.6 (41)

Value For Money

3.7 (18)

Value For Money

4.4 (36)

Customer Service

4.1 (18)

Customer Service

4.4 (34)

## Customer Alliance alternatives

[4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/)

Starting price

$63.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Highest Rated

[5.0 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/142408/Review-Analytics/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Experience Management

4.2 (5)

0.00% of 5 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Reporting/Analytics

3.5 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Response Management

4.0 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Review Monitoring

4.0 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

API

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Customizable Reports

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Alter the layout and content of reports

Customer Alliance 13 features

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Alter the layout and content of reports

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Automatically monitor and receive alerts for any new online reviews

Share internal and external reviews on social media platforms

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Optimize and manage the search engine optimization efforts for a website or digital content

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

An extended application or connector that enables users to perform additional services with their current set of tools

Features

4.0 (18)

4.0

Based on 18 reviews

## Pricing

Value for money

3.7 (18)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.7 (18)

3.7

Based on 18 reviews

## Integrations

[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)

## Support, customer service and training options

Customer Service

4.1 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (18)

4.1

Based on 18 reviews

## User reviews

Overall rating

4.2

Based on 18 reviews

Filter by rating

5(12)

4(3)

3(0)

2(0)

1(3)

Mentioned topic

Sorted by most recent

PV

Philippe V.

gerant

Retail

### "Application inutile et couteuse "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 31, 2024

très facile de s'abonner mais il est plus difficiles de se désabonner

Pros

Aucuns, j ai gardé cette application pendant pas mal de temps sans en voir un réel résultat .une belle interface mais du vent derrière ..

Cons

pas d'inconvénient en particulier, c'est juste couteux et inutile..

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GP

Gestione P.

Marketing Director

Maritime

### "Determined Avenue that creates Sustainable Customer Help"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 29, 2024

Pros

Customer Alliance brings a direct way of instant customer handling, where all the concerns are rationally addressed.

Cons

Customer Alliance has nothing complicated, and it makes customers needs the priority.

Switched from

[Custify](https://www.capterra.com/p/190125/Custify/)

[The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OA

Othuke A.

Digital Marketer

Security and Investigations

### "Impressive Business Reputation Control"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 29, 2024

Pros

Customer Alliance has one of the simplest communication means, where SMS are well utilized.

Cons

Customer Alliance has a diverse option that makes every communication suitable and engaging.

Switched from

[SilverBlaze Customer Portal](https://www.capterra.com/p/154122/Capricorn/)

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[Salesforce Customer360](https://www.capterra.com/p/10017314/Salesforce-Customer360/)

[Selligent](https://www.capterra.com/p/164255/Selligent/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FR

Fatture R.

Digital Marketer

Food & Beverages

### "Reliable Survey Program and Customer Support Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 22, 2024

Pros

Customer Alliance makes all the survey solution suitable, and customer communications is straightforward.

Cons

Customer Alliance makes all the customer coordination suitable, and no discouragement.

Switched from

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[Customer Loyalty](https://www.capterra.com/p/218685/Piggy/)

[Custellence](https://www.capterra.com/p/166696/Custellence/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FC

Francesca C.

Titolare

Hospitality

### "Gestire la reputazione in modo facile"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 20, 2023

Pros

Utilizzo Customer Alliance da poco più di un anno e ne sono soddisfatta.

Cons

Non ho avuto problemi fino ad ora. Forse un po' costoso, ma si ripaga.

Alternatives considered

[Reviewpro Reputation](https://www.capterra.com/p/181148/Reviewpro-Reputation/)

[TrustYou](https://www.capterra.com/p/158139/TrustYou/)

Reasons for choosing Customer Alliance

Supporto alla clientela.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FT

Francesca T.

Titolare d'azienda

Leisure, Travel & Tourism

### "Ottimo prodotto, pessima assistenza"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 2, 2022

Pessima, perchè a distanza di 4 mesi devo cambiare il portale dopo tanto lavoro di inserimento dei dati perchè non si interfaccia con un programma di gestione. Collegamento garantito solo al momento della firma del contratto... ma non nella realtà.

Pros

La facilità dell'utilizzo del portale, nonostante sia necessario molto lavoro. Il cliente gradisce le interfacce.

Cons

Assistenza inesistente, garantita l'interfaccia con il gestionale presente in hotel a distanza di 4 mesi ancora non sono riusciti a procedere al collegamento non stante le infinite chiamate, Non si riesce mai ad avere un contatto diretto con i programmatori. le informazioni fornite dal call center inadeguate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SC

Sylvie C.

Gerante établissement hôtelier

Hospitality

### "Entreprise malhonnête "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 7, 2022

J ai demandé la suspension de ce service pendant la crise sanitaire, notre établissement étant fermé. Notre demande a ete refusée; 100% de facturation pour un service inapplicable. Une honte .

Pros

Impossible de l apprécier. Service inutilisable pendant la période de crise sanitaire

Cons

Nullité et malhonnête du service commercial

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PA

Pablo Alejandro v.

CRO

Hospitality

### "Perfect to automatize Hotel communication with guests"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 24, 2021

If you are looking to improve the pre/after-stay communication with your guests, CA is very good solution. Simple set up, templates ready to use, integration with external platforms to increase reputation (TripAdvisor/Google, etc).

Pros

It is easy to set up, they help you with the integration with your own CMS. Customer support is excellent. You can automatize your reviews, ease the check-in and check-out process for guests, send emails during the stay to check if everything is running smoothly.

Cons

You still need to buy a CRM to manage your sales communication, it helps with the pre and after-stay communication.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

adelina c.

Sales Director

Hospitality

### "Great Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 10, 2021

I have been able to solve many problems of my clients due to the good use of the system

Pros

Very easy to use I would like to integrate with our Power BI to be able to have more data from my clients and also with our CRM so that all comments are recorded in the CRM in each guest

Cons

Every day \[SENSITIVE CONTENT\] shows me something new to implement in our daily use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NK

Nina K.

Hotel Manager

Hospitality

### "Great software, some upgrade would be even greater. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 3, 2017

Prices and reviews good owerview.

Pros

Easy to use. It would be great if some upgrades regarding price would be added. Revenue management; Would be good that we do not have to buy 4th system (PMS, Channel manager, Customer Allinace + revenue management system) could be all in Customer alliance

Cons

Some upgrades; f.e. that would recommend you the price according to competiton. Maybe more automatic function. It is nothing I like least.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/142408/Review-Analytics/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)