# Customer Alliance Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customer Alliance Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/142408/Review-Analytics --- # Customer Alliance Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Customer Alliance ## What is Customer Alliance? Customer Alliance is a dynamic tech company on a mission to empower organizations to be loved by exceeding people’s expectations. We’ve built a powerful Software-as-a-Service platform that makes it easy to capture, understand, share, and act on feedback. Elevate your online visibility and manage customer feedback without putting in overtime. Own your customer satisfaction and embrace efficiency with the all-in-one platform for customer reviews, surveys, and satisfaction metrics. ## What is Customer Alliance used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Alliance?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.customer-alliance.com/en&name=Customer Alliance) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customer Alliance 4.2 (18) VS. [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (18) Ease Of Use 4.6 (41) Value For Money 3.7 (18) Value For Money 4.4 (36) Customer Service 4.1 (18) Customer Service 4.4 (34) ## Customer Alliance alternatives [4.9 (45)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142408/Review-Analytics/alternatives/) ## FAQs about Customer Alliance Overview ### Which roles and teams benefit most from Customer Alliance? Customer Alliance is most used by hotel managers, property owners, and general managers who need to monitor guest feedback, improve service quality, and protect online reputation. Marketing and sales leaders use it to manage review generation, analyze sentiment, and strengthen brand visibility, while quality managers track satisfaction trends and operational improvements. Answer based on 18 reviews Overview ### What company size and specific industries is Customer Alliance built for? Customer Alliance is designed for organizations of all sizes in the hospitality, healthcare, automotive, and insurance industries. It serves more than 5,000 organizations across these sectors, making it suitable for companies seeking customer feedback and review management tools in service-focused markets. Features and Usability ### What are the key features of Customer Alliance? Customer Alliance offers customer experience management features centered on ratings and reviews, review generation, review monitoring, response management, and review sharing. It also includes surveys and feedback, sentiment analysis, reporting and analytics, customizable reports, visual analytics, widgets, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does Customer Alliance integrate with? Customer Alliance integrates with BeMyGuest and Meta for Business. The catalog also lists additional platform connectivity, while BeMyGuest is mentioned for automatically sending review requests. These integrations place Customer Alliance in categories such as guest experience and social business tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Customer Alliance offer? Customer Alliance provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided training and product walkthroughs, while documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Customer Alliance offer? Customer Alliance provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback is available here, so support quality, response times, and helpfulness cannot be described from user experience data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management 4.2 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reporting/Analytics 3.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Response Management 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews API 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Customizable Reports 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Customer Alliance 13 features Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of reports View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Share internal and external reviews on social media platforms Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Features 4.0 (18) 4.0 Based on 18 reviews ## Pricing Value for money 3.7 (18) Value for money 3.7 (18) 3.7 Based on 18 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/) ## Support, customer service and training options Customer Service 4.1 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (18) 4.1 Based on 18 reviews ## User reviews Overall rating 4.2 Based on 18 reviews Filter by rating 5(12) 4(3) 3(0) 2(0) 1(3) Mentioned topic Sorted by most recent PV Philippe V. gerant Retail ### "Application inutile et couteuse " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 31, 2024 très facile de s'abonner mais il est plus difficiles de se désabonner Pros Aucuns, j ai gardé cette application pendant pas mal de temps sans en voir un réel résultat .une belle interface mais du vent derrière .. Cons pas d'inconvénient en particulier, c'est juste couteux et inutile.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Gestione P. Marketing Director Maritime ### "Determined Avenue that creates Sustainable Customer Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2024 Pros Customer Alliance brings a direct way of instant customer handling, where all the concerns are rationally addressed. Cons Customer Alliance has nothing complicated, and it makes customers needs the priority. Switched from [Custify](https://www.capterra.com/p/190125/Custify/) [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Othuke A. Digital Marketer Security and Investigations ### "Impressive Business Reputation Control" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2024 Pros Customer Alliance has one of the simplest communication means, where SMS are well utilized. Cons Customer Alliance has a diverse option that makes every communication suitable and engaging. Switched from [SilverBlaze Customer Portal](https://www.capterra.com/p/154122/Capricorn/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [Salesforce Customer360](https://www.capterra.com/p/10017314/Salesforce-Customer360/) [Selligent](https://www.capterra.com/p/164255/Selligent/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Fatture R. Digital Marketer Food & Beverages ### "Reliable Survey Program and Customer Support Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2024 Pros Customer Alliance makes all the survey solution suitable, and customer communications is straightforward. Cons Customer Alliance makes all the customer coordination suitable, and no discouragement. Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [Customer Loyalty](https://www.capterra.com/p/218685/Piggy/) [Custellence](https://www.capterra.com/p/166696/Custellence/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FC Francesca C. Titolare Hospitality ### "Gestire la reputazione in modo facile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 20, 2023 Pros Utilizzo Customer Alliance da poco più di un anno e ne sono soddisfatta. Cons Non ho avuto problemi fino ad ora. Forse un po' costoso, ma si ripaga. Alternatives considered [Reviewpro Reputation](https://www.capterra.com/p/181148/Reviewpro-Reputation/) [TrustYou](https://www.capterra.com/p/158139/TrustYou/) Reasons for choosing Customer Alliance Supporto alla clientela. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FT Francesca T. Titolare d'azienda Leisure, Travel & Tourism ### "Ottimo prodotto, pessima assistenza" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2022 Pessima, perchè a distanza di 4 mesi devo cambiare il portale dopo tanto lavoro di inserimento dei dati perchè non si interfaccia con un programma di gestione. Collegamento garantito solo al momento della firma del contratto... ma non nella realtà. Pros La facilità dell'utilizzo del portale, nonostante sia necessario molto lavoro. Il cliente gradisce le interfacce. Cons Assistenza inesistente, garantita l'interfaccia con il gestionale presente in hotel a distanza di 4 mesi ancora non sono riusciti a procedere al collegamento non stante le infinite chiamate, Non si riesce mai ad avere un contatto diretto con i programmatori. le informazioni fornite dal call center inadeguate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sylvie C. Gerante établissement hôtelier Hospitality ### "Entreprise malhonnête " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 7, 2022 J ai demandé la suspension de ce service pendant la crise sanitaire, notre établissement étant fermé. Notre demande a ete refusée; 100% de facturation pour un service inapplicable. Une honte . Pros Impossible de l apprécier. Service inutilisable pendant la période de crise sanitaire Cons Nullité et malhonnête du service commercial Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Pablo Alejandro v. CRO Hospitality ### "Perfect to automatize Hotel communication with guests" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 24, 2021 If you are looking to improve the pre/after-stay communication with your guests, CA is very good solution. Simple set up, templates ready to use, integration with external platforms to increase reputation (TripAdvisor/Google, etc). Pros It is easy to set up, they help you with the integration with your own CMS. Customer support is excellent. You can automatize your reviews, ease the check-in and check-out process for guests, send emails during the stay to check if everything is running smoothly. Cons You still need to buy a CRM to manage your sales communication, it helps with the pre and after-stay communication. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC adelina c. Sales Director Hospitality ### "Great Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2021 I have been able to solve many problems of my clients due to the good use of the system Pros Very easy to use I would like to integrate with our Power BI to be able to have more data from my clients and also with our CRM so that all comments are recorded in the CRM in each guest Cons Every day \[SENSITIVE CONTENT\] shows me something new to implement in our daily use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Nina K. Hotel Manager Hospitality ### "Great software, some upgrade would be even greater. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 3, 2017 Prices and reviews good owerview. Pros Easy to use. It would be great if some upgrades regarding price would be added. Revenue management; Would be good that we do not have to buy 4th system (PMS, Channel manager, Customer Allinace + revenue management system) could be all in Customer alliance Cons Some upgrades; f.e. that would recommend you the price according to competiton. Maybe more automatic function. It is nothing I like least. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142408/Review-Analytics/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.