memberplanet

memberplanet

5 / 5 243 reviews

Who Uses This Software?

We are made for leaders of any sized group, whether it be local or multi-level, who are looking to optimize their membership management on an efficient online system.


Average Ratings

243 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • memberplanet
  • memberplanet.com
  • Founded 2012
  • United States

About memberplanet

memberplanet caters to multi-tiered organizations and offers benefits tailored to headquarters and every level of your association. The platform has everything your chapters need to manage, engage, and grow membership, including a robust member dues module, reporting, and events management features, all in one place. The software is designed for a multi-level organization's parent/child structure, allowing for brand consistency, financial transparency, and consolidated reporting.


memberplanet Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

memberplanet Reviews Recently Reviewed!


Member Planet is an excellent and customizable Content Management System.

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.

Pros: 1. Two words ¿ FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it. 2. The site is web based and user friendly ¿ nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren¿t a large organization and we definitely cant afford some of the other more expensive CMS¿ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Cons: The only thing I wasn¿t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don¿t have any issues or complaints.

So much functionality in one place and reasonable rates!

Mar 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: No special tools are needed to edit and create newsletters and web pages. I have computer background so straightforward for me to figure it out. My fellow admins - not so much.

Cons: sometimes the terms (forms, templates, buttons, email vs broadcast) are not so obvious. I'm still not sure eactly how to use membership levels for instance.

Easy Solution

Mar 24, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Membership management is made easy with MP. This cloud system is filled with options for membership administration and marketing programs to assist in renewals and acquisition. The system also allows for one touch App creation to give members a mobile solution to managing their membrship. I recently used MP as a solid solution for a client who is a charitable association. The decision to implement MP was made due to the ease of setup and ongoing management seeing that the association was volunteer run.

Cons: The user interface was outdated aesthetically and it appears they have recently updated the interface. So this may not be a concern much anymore. As with any membership platform pricing and functionality is subjective so know what you need before you look and I think you will find MP to be a great solution.

I like MP,it is easy to use and it is good for maintaining much needed data n

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Im a user of the information, I have not worked with the software. Workings through the different sites has been easy. Being to handle financial things through the site is very easy and convenient.

Cons: So far I have no cons, because I have not experienced any problems. Whenever I have an issue, I contact the person in charge and they are able to walk me through it.

I love MemberPlanet it's a great tool.

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That you can export your spreadsheets out of the system to excel, you can sort within the system, you can view payments by each form that you have created, you can sort by date range. there are so many pros I just can't list them all.

Cons: Company is unable to send you an auto-renewal email. This goes to the company not really a software issue.

I love MemberPlanet. It was extremely helpful when we planned our 40th Anniversary Celebration!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very user-friendly! I also love the communication piece as registration is completed, fees paid, etc.

Cons: It is a great software. However, there were a few members that had concern about convenience fees when making payments. It was explained to them that you can charge the group the fees or the customer. Some decided to just use the mail in option, but the majority used the software.

Easy and understandable

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Quick and accessible. Have been using it for years. Easy to setup forms. Easy to copy forms. Customer service is pretty quick and very helpful

Cons: App isn't really functional. Downloaded it once and deleted. Doesn't mirror the website. Will not use the app. Expected more.

Overall, I have had a very positive experience with MemberPlanet. The customer service is great.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of creating payment forms whenever I need to. I love being able to copy a form and just update changes.

Cons: Sometimes it is challenging when trying to pull reports over several months. I have to play around to get what I want.

I like using memberplanet. It allows me to reach people that I normally would not .

Mar 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: convenience that it offers. We use if for collecting dues and planning events. Tickets may also be purchased.

Cons: I like hands using hands on manuals for easy of reading and help when needed. Sometimes I don't think it is as user friendly as it should be.

Easy to set up and use. Love the mobile app.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great way to manage a large group and keep them informed. When the mobile app works it is a great way to stay informed.

Cons: Set up for others being added is slightly difficult. The instability of the mobile app makes it difficult to use at times.

I'm really amazed at the many features MemberPlanet has to offer

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I like the ability I have being able to create different templates to my liking. Awesome software that memberplanet has available to users. Representative is very helpful when needed. I can call her up anytime of the day and she is willing to assist me with any troubleshooting I need. Her assistance make the program feel more user friendly.

Awesome!

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is that it all ows me and the rest of my sorority sisters to keep up with all the things that are going on in our chapter. We can communicate and there's a record of all we have said and done!!!!

Cons: I have no issue with it at all!!! I love it! I WISH it would allow me to use a a fingerprint to lock my info instead of a password, because I hardly ever remember them.

This is great software.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and helps with organization. I can track payments and send information out to our chapter members.

Zealous Exceptional Terrific Awesome

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals. It has versatility of use.

Cons: I would enjoy a way to create more information into the forms without them being long. When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time. Also when you retrieve data it would be great to have an option to format your report

My experience with Memberplanet has been extremely professional and productive.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about memberplanet is the templates that available to use when creating a form. The customer service is also a pro when it comes to using memberplanet. The reps return calls in a timely manner, assist you when you are unable to figure out what the problem is.

Cons: What I like least about the software is that the app does not appear user friendly with my phone. I would like to be able to access my account by using the app. At this point, when I access the software using the app, I am not able to modify forms, etc. I would like to see this change.

Great communication.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to maneuver. Answers to any concerns are handled promptly. Communicates via email or telephone call.

Cons: More links than might be used. Sometimes it can be confusing when there are a lot of options. The more I use the software the easier it is getting.

Overall: Records are kept in an organized manner and easy to retrieve.

It's a very user friendly site.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has a lot of tools to be utilized and they are very helpful for administration purposes. The reports are valuable.

Cons: Some of the best features are at a cost. I would prefer to have them at a lower cost maybe as a flat rate to use everything.

Overall: Very good reports

It's easy to access

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that you have multiple options to make payments and how the site is organized. It's pretty easy to read.

Cons: How to upload events to it. I am wanting to add events to my sorority calendar but it's difficult to upload.

Easy to set up. Excellent customer srevice

Mar 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: connection with bank accounts, ease of set up, customer service representatives, automatic feedback to a client or member

Cons: the process in connecting with a new bank account, some aspects of the fundraising arm. A person does need a little IT knowledge

MP is more than software, they are a valued partner!

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to set up, flexible options, and easy for our users to get started. Use will continue to grow over time so the foundation is set for continued success.

Cons: Will continue to work to develop smooth summary reporting in our next phase. Looking at more long term projects.

MemberPlanet Review

Mar 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I've recently started using Memberplanet as a research tool because of my position.
I'm learning how to broadcast...but I like the fact that I can pull data of members of my chapter.

Outstanding

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly; priced is reasonable; templates; broadcasts; email campaigns; events; campaign templates, etc. There are too many pros to list.

Cons: Mobile app - to be able to access account from mobile phone where you can make changes to forms, etc. Right now, it does not appear the mobile app allows users to make changes.

It has transformed our organization

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, tracking of members and financial tools have changed how we operate. The financial tool has made our banking much easier.

Cons: If there was anything I would improve would be the mobile features. I would like to do more as an admin from my device.

I really love the tool.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Great way to house all member information and user friendly. I like that I can see my membership at various levels of the organzation and that it is all linked.

Member Plant is a great software membership platform

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The membership categories, ability to collect profile information on each member. Newsletter like emails.

Cons: Small learning curve for some features. We called and had their team walk us through it with no problem.

Overall: Easy to add or delete people. Added membership categories allows us to keep Financial, Un financial and Interested people in one platform. Can track dues through the software as well.

functional as a adminstrator

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease use for mass communication. The software has enhanced communication with the organization's membership

Cons: The only issue I have is uploading photos. The software doesn't upload all photos and error messages are given

My experience with has been excellent. Training has been superb.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use. The ability to export reports in Excel allows me to manipulate reports and extract out data that is required based on what I need to report.

I have used Memberplant for numerous campaigns and events with Awesome Success and Results!!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best is the ease of use of the Memberplanet application. Memberplanet is extremely user friendly. Customer service is friendly, helpful, fast and responsive. The reporting features are excellent which makes the reconciliation process so much easier from a accounting prospective.

Overall: The major benefits for me and the organization that I work with is that Memberplanet allows us to reach out to people quickly and securely. It also allows us to manage donations and other campaigns from any where and give our contributors the capability to donate from the privacy of their homes.

Amazing app to manage groups.

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I use this application to manage my teams and groups that I have for several of my projects. It offers a nice platform to stay connected and updated.

really enjoyed it!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For our organizaiton we found this software to be very useful! we've really enjoyed it and it was really easy to use

Wish I found this site earlier

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options? I also found other sites do not give you full control - MP is the real deal

Pros: MP has no limits or rate changes based on the number of members; the ONLY site that allows me to create fully customized paid events with different dining options; don¿t be fooled just because it¿s an inexpensive site - it is fully loaded with all the bells & whistles of the over priced sites! No hidden costs; no need for costly mandatory training, no set-up fees - this is a turn-key site that you will have up & operating in no time! Superior customer service; members have control over with their own privacy settings. No limits on admins

After 7 months... disappointed

Jan 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: After trying very, very hard to make this software work for our group, we are giving up.

Pros: Inexpensive. Able to use PayPal or memberplanet for processing payments. Have a pretty good templates to use for creating donation campaigns and emails. Was relatively easy to upload contact information. Easy to access chat support.

Cons: They do not have the ability to create distribution lists (segmented lists) of contacts/members from within the software. It requires exporting all your data, sorting in excel, then uploading again. Tech support is uneven; got different advice from different people, and they are not available on weekends, holidays, etc. Also, they are very stuck on their own custom fields. Many of our members found it difficult to navigate. Also, the email responses were not always customizable, which led to numerous misunderstandings when we would send out "invitations" to create or update profiles.

Knowledgeable technicians

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is every easy to use and implement. Before member planet it was a logistical nightmare to collect membership dues and to sell merchandise to help fund club.

Cons: While creating a payment form , I was selling multiple shirts, but when I click on purchases it only shows the sizes. There could be a better breakdown on main page. Mild inconvenience .

pretty easy transition, responsive customer service for the most part

Jul 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has all the features we needed plus more that I hope to learn about and utilize in the future. It processes credit cards, it is easy for me change and edit myself

Cons: auto pay feature doesn't seem to be easy to shut off; complaints about the credit card information being stored.

Overall: could immediately transfer data and use system, little to no down of off time

A God send

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and the all encompassing aspect

Cons: Can't do partial refund

Overall: Thank God for MemberPlanet. To think of the time, money and trouble they are saving our organization by making their product so easy to use and interactive.
Their customer service and support are truly second to none!

Recommendations to other buyers: Grab this product

Best decision for a small organization

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service and easy to use templates

Cons: Template customization - should be easier to customize

Overall: I run a small organization comprising between 100-200 members and I needed a cost effective membership platform that could provide turnkey administrative support. MemberPlanet provides everything we need and more. What I love the most, is the customer service. As soon as I subscribed, I immediately received a phone call and email from a MemberPlanet representative. They took the liberty to setup certain functions to help me promptly launch the site to my members. Their fast and helpful service has super exceeded my expectations.

Recommendations to other buyers: Would like an embedded option for personal website. I currently use html code for donate buttons, but would love to have embedded code so users can stay in one location.

User review of Member Planet

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the small to mid-sized association, Member Planet is very affordable, has great basic functionality, and the sales and support teams are stellar to work with.

Cons: It would be great of one could search on various answers in the customized fields new members must fill out when they register. My understanding is that this will become available in 2017.

Overall: I am still in the learning curve regarding the application itself but have to give glowing remarks for the support I have received throughout the setup. Each member of the Member Planet team has been responsive, proactive and sensitive to our timelines. MP and its team are a great value for the money and a far greater value than others I have worked with who charged a great deal more and were difficult to work with.

Recommendations to other buyers: It is an affordable solution and the support team worked very hard to not only meet my deadlines, but ensure the product interfaced seamlessly with my website in a way that was painless to the customer.

Perfect combo of value and functionality!

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I utilize MemberPlanet for a small high school alumni association that is just getting started. We needed something that wouldn't break our small budget, but would also us the functionality to grow and expand. MemberPlanet has certainly met those expectations. We utilize the email campaigns frequently, the ability to create buttons for the membership page for our website is great, the donation campaigns allow us to accept credit cards and keep our look and messaging consistent, and the software allows us to easily organize members. I recommend it, especially for the price.

Love to use Memberplanet

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very convenient and easy to use! I used it to organize my wedding and it helped me avoid so many troubles.

Greg Beilstein is great!

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to add multiple layers for banking, donations, states, national, etc. Plus, profiles for all members and forums.

Cons: We cannot remove maiden name and under gender we can only list male, female and other. Gender is man or woman, SEX is female or male! This is important!

Overall: Even though we have yet to get our MP database completely up and running, Customer representative has been an amazing person to work with! He has taken the time to think outside of the box and help us mold MP into what we need it to be! He has made this lengthy process as easy as possible for us and is always willing to schedule a call to answer questions or walk us through something we don't understand. Truly a gem in customer service! Thank you!

Recommendations to other buyers: Get more people like him! He is great!

Just starting with Member Planet

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Your customer service

Overall: We have been working with our rep from Member Planet who has been helping us get set up. I can't say enough about how wonderful he has been to work with. We want Member Planet to know that he does a great job and has made this process painless for us. Employees like our rep are reason enough to go with Member Planet!

Customer Service

Feb 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: After an hour of trying to figure out a reservation that I was getting frustrated with Rachael Beck went above and beyond to help me get it figured out and even sat on the phone with me while she made sure my new reservation went thru, she was so helpful and what a WONDERFUL asset you have with her being in customer service!

Fundraiser Set Up

Feb 07, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was struggling to set up a member planet page for my sorority fundraiser but I emailed Rachael and told her what I wanted to get out of member planet. She went ahead and set up my whole page for me, and then emailed me a tutorial of how to use it! Super helpful!

Does not have a 'simple' interface option for members/users

Feb 04, 2017
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Seems like a great piece of software for anyone administering a group membership.

Cons: This software is too complicated for a customer base whose mastery level of technology is 'can do email' and 'read-only internet browsing'.

Overall: Memberplanet is intended to be a portal for individuals to manage their memberships into multiple organizations. That's a noble goal, but waaaay too complicated for a novice user or someone who just wants to join a single group and interact with the group leadership.

As far as I can tell a user has to be adept at navigating through a 3 level hierarchy (level1-member of memberplanet, level2-portal to all groups, level3-group member). There are some great capabilities at level1 that can't be brought into level3. Also, if you are a member of a single group it still forces you to traverse through level2, and that's not at all intuitive.

Customer support was great when I first signed up and the Admin interface is fine, full of features. I'd say the learning curve for the admin is very reasonable, even for a novice, but the learning curve for a member/user is way too hard and memberplanet lacks a 'simple' interface option.

Vendor Response

by memberplanet on February 07, 2017

Hi Michael, I¿m sorry you found memberplanet difficult to navigate. Our software has functionality for both admins AND members, so I can see how those lines can cross. We¿re looking to improve, so thanks for voicing your concerns. We want to clarify a few things: There are no ¿hierarchies,¿ but members must create a login account for security purposes. You mentioned that as a member of one group, you must traverse through a portal to all groups. (Level 2.) That¿s not the case, though. He/she will only have access to that ONE group, even if they click on the group portal. We¿re working on making this more intuitive. You mentioned that capabilities at level 1 can¿t be brought into level 3. If you¿re referring to admin capabilities, that¿s correct ¿ members can¿t access admin functionalities. However, you can assign as many admins as you like! If there¿s anything else we can clarify, please email info@memberplanet.com, or call us at 888-298-8845. Sincerely, Patrick

Greek Preview Day

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Super easy to navigate, change and update as the event goes on. Easy to reimburse as well. THey were able to make accomodations on how we needed to do reimbursements so I appreciate all their help.

New to this product. Still learning. Rating of CUSTOMER SUPPORT is absolute! Still learning!

Jan 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Our club is new to this product this year. Our success in using it thus far has been through the excellent assistance and knowledgable guidance of rep. Rep is a vital part of our future success in using Member Planet! Thank you!!!

Zeta Phi Beta Sorority, Incorporated - State of Maryland

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Zeta Phi Beta Sorority, Incorporated - State of Maryland was new to MemberPlanet. However, after working with Account Manager everything was easy to navigate. She gave a step by step tutorial on how to navigate and manage our Member Planet account!

Association Website Development

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interaction of all information crossing over and maintained in a cross reference fashion,
It removes the hands-on nature of the collection, maintaining the database and many other critical features of running an efficient association.

Overall: We really like the interaction of the platform and that we can run our new association from member planet as the hub for data, information, functionality, events, dues, collection, emails, broadcasting, and polling! We particularly like the support we have received in development!

Recommendations to other buyers: Work often and with focused questions and goals with your Member Planet assigned liaison support. There is a learning curve for the administrators but it is well explained and fast to comprehend!

Great Assistance!

Dec 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of features on this site.

Cons: I only wish there was a customer service hotline available 24 hours a day.

Overall: Assistance was great! Customers appreciate all the help they can get and you all came through! Great job!

Recommendations to other buyers: I wish it was as popular to regular people who don't own a business just like Eventbrite is popular among people who don't own a business.

The User Interface requires a bit of a learning curve, but it's definitely worth it.

Dec 20, 2016
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm a Branding & Marketing Communications consultant and I regularly use MemberPlanet for one of my nonprofit client's email marketing and membership management. The aspects of MemberPlanet that I utilize most often in this role are email marketing campaign implementation/tracking, member management/segmentation, and event promotion. I initially found MemberPlanet to be a bit counter-intuitive in the sense that you definitely have to look at their support videos and pages to understand how to do things. It's a very feature rich software, so the layout is not always obvious. That being said, customer support is A+ quality and the training resources they make available to you are second to none. So as I said, there is a learning curve, if you can be patient with it, you'll find yourself with a feature rich membership management solution.

Great Features

Dec 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Member Planet is a good solution for member management and communicating with members. The RSVP function is super. I am in the early stages of getting to know all of the features but so far, I am very impressed.

Love this product and the customer service!

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Compared several products prior to signing up with Member Planet. It has fulfilled what we needed to it initially and has been a very good end-user experience to those wanting to donate to our cause. We're still learning to now extract data out and leverage its capabilities on the ongoing relationship-building. Customer service has been top notch, though!

Memberplanet Review

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Memberplanet and Eric Whittington, our rep, have been phenomenal to work with. Eric has the patience of a saint in his dealings with us three women. He is always available, always helpful and very supportive! We are very happy with the company and the convenience of having all of our communications and finances handled through one entity! Highly reccommend them!

Wonderful Staff Support

Dec 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The best thing about MemberPlanet by far is their attentive account managers who provide excellent service. Their tools are pretty easy to use as well, and thankfully they are always coming up with new updates to improve the functionality of their features.

Customer Service review

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I honestly have not used it enough to know.

Cons: It is a little confusing but think I need better training on how it works. I do think there are limitations on what it "can and cannot" do to meet the needs of the customers. I am sure we will work through the kinks though as we use it more often.

Overall: I am still trying to learn the MP website. It is a little confusing, but think once I get trained in all the areas, it should help our organization. We have had a few errors, but the customer service reps have always been very helpful in resolving our issues.

JDOTT Review of Member Planet experience

Dec 10, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The many membership management options

Cons: Can be a little overwhelming

Overall: I worked with our rep and he was great. He's very responsive to our needs. We have been working together on my organization's needs and so far everything has been great.

Recommendations to other buyers: The ease of user interface can alway be improved

Brazos Valley, TX Alumnae Club of Pi Beta Phi

Dec 09, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I don't have to write checks and mail them in.

Cons: Hard for me to understand some of the terminology at first. I wasn't sure where to go in the website for what I needed to do at first. I did need to call for assistance.

Overall: Excellent help when I called for help with how to navigate this website. It was hard for me to grasp some of the details, but they walked me through my problem. I'm not really computer literate, but we got the job done. It will be easier the next time.

Positive Experience with MemberPlanet

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a MemberPlanet fan! The Quickpay charge buttons, Payment Forms, Reporting, and Events/Evites/Ticketing are all great. I have yet to try Broadcasts, Surveys, and Discussions, but that shows just how many features are available. It would be great for the Email design wizard to have drag-and-drop blocks like other email programs, but since those are generally email-only programs, all of the other features MemberPlanet provides make it a worthwhile overall package. More importantly, I have received amazing service from the MP team. I always receive fast, personalized responses and even instructional videos when applicable. Rachael specifically has been a huge asset for our group. Thank you MemberPlanet!

Customer Support

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Wonderful customer support when a problem occurred. They continued to find a solution to the problem with several tries.

Newbie, still learning

Dec 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Capabilities

Cons: Ease of use

Overall: Customer Service is beyond amazing! Our rep is best customer service person I have ever worked with in my career! The site is not where we want it to be yet and doesn't function as easy as we would like but hopefully will get better soon!

Recommendations to other buyers: Customer Service is second to none! Always there to help and quickly!

Great solution!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, all sorts of add-ons in one product, exceptional customer support, great price.

Cons: some of the features need tutorials (which just means its feature rich - and not necessarily a "con")

Overall: Member Planet offers an exceptional platform to manage membership, events, surveys and all for a great price! - Not to mention the amazing customer support it offers.

Recommendations to other buyers: Very responsive customer service team! They are worth their weight in gold!

Thankful for Member Planet team

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been working with Member Planet for a year. Their customer service is outstanding and I could not have achieved the level of success I have without their dedication and involvement

Nichole is my champion.

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to control e-mails and keep in contact with my members. I really like your support.

Cons: I don't like the fact that once an item is published there can be no corrections of any sort. If you catch a misspelled word or want to change anything, you have to start all over. "Publish" is too final. I wish there were a way to unpublish, make corrections and then republish.

Overall: I'm one of the guys you hear about that has to ask his grandchildren to help him with his iPhone. Our rep, stepped in and took over. She understood exactly what I was asking for and made me a beautiful invitation to our function in January. I couldn't be more pleased.

BCGC Review

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support from the company.

Cons: Not ALL documents, such as question & answer, are available for copy & paste into another document.

Overall: My club, Buffalo Creek Gun Club, in Colorado, has been using Member Planet going on two years now. The absolute best thing that Member Planet has going for itself is Customer/Technical Support. I am not the world's computer genius but for the most part building documents within Member Planet is easily accomplished and can be done on your own. However, when you hit a snag, the support team is there for you -- always! I highly recommend the Member Planet product and their staff. You will not be disappointed!

Great non profit software.

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many different facets. I can get everything I need all in one place. Donation and volunteer tracking as well as receiving donations. I can make different campaigns and email them or text them to all of my member and contacts.

Overall: The software is a little difficult for people who are beginners and not tech savvy, but the support that you get from the group is outstanding!! So if you have a difficult issue they are there to help. quick, knowledgeable and friendly. They offer a lot of options for a fair price.

MemberPlanet services are Out of this World

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love how easy it is to collect funds. Setting up various ways to collect funds is easy too. With that said, what sets them apart is their customer support. Always available, always working to resolve and support and always willing to find a solution.

Great Education Tool

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of integration of records.

Overall: I am a teacher and a Student Council Chair. The Memberplanet site has made organizing this years Council easy and allows me more freedom from after school meetings. Being able to access technology intrigues my kids and makes them readily available for impromptu online meetings by sharing information.

Recommendations to other buyers: Definite must have for Education organizations with clubs.

Grazie to Member Planet!

Sep 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and navigation, lots of options for membership driven organizations.

Cons: Haven't used it enough to rate this.

Overall: Greg B has been fantastic on the implementation of MP in our Italian American Foundation. He has walked us through every step of the process with patience and guidance. We could not be happier with our experience!

Recommendations to other buyers: Reasonably priced, great value for the money spent.

Snowbirdbob

Jun 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Cons: Needs to have a place to write a blog in the group section and would be nice to invite all Facebook fans to join your group.

Overall: Customer Service was Excellent and the page is set up nice. I was excited to find a website like this one.

Amazing customer service and follow through

Jun 15, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support.

Don't worry: friendly, knowledgeable people are there to help!

Cons: As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.

Overall: I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!

Recommendations to other buyers: I've only be using this for a month, so I am sure that there are features that I have not yet discovered. But a good sign is that just about every time I say to myself "I wonder if we get the platform to do this....", the answers has always been YES!

What a GREAT company to work with

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the moment I spoke with Patrick I knew this was going to be a wonderful experience. I am technologically handicapped and these guys took me by the hand and helped me create something fantastic. Greg was a huge help walking me through the easy set up. Nicole designed a beautiful banner. MemberPlanet helped me not only set up a great website for our booster club but also helped design and manage a major capital campaign for us. I highly recommend this company.

Just short of Amazing!

May 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: To any of you in the Non Profit that is still using spreadsheets, and snail mail, get a grip and move to the Cloud!
Having been involved in non profit organisation management for over 20 years, MemberPlanet brings a stunning array of tools to the table, such that you would wonder how the hell you managed the organisation before.
As far as support goes, nothing short of exemplary, Patrick is awesome! Got a prob, if he can sort it, it's done!
MemberPlanet will seriously blow you away! 5*****

This software/site does exactly what we were looking for.

May 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Ease of use for membership adding and donation set-up.
Customizable in every way.
Many options for member contact.
Mobile app for easy group info for members.

Cons:
Limited web integration.
Does not support multi-language characters

Good Experience

May 09, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall I've had a good experience. At times, I felt like the software was clunky, but the great support staff walked me through the woods. Hats off to Patrick Terrian.

This platform has enabled me to rapidly respond to my local group here in South Florida about the political events surrounding Bernie Sanders' campaign.

Software is fantastic for our group and the customer service was exceptional!

Apr 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at memberplanet responded quickly and went beyond our expectations for getting our alumni group set-up. We did not have a way to manage our group communication, events, and donations. They helped get our site up and working quickly....went way beyond what we expected for customer service! Thank you Patrick and Lisa. We very much needed this and the excellent support came as a complete surprise. I mean who gives stellar customer service anymore???? They do! Thanks again!

First time user

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Through a series of events, I "stumbled" upon Member Planet. Wow what a difference it made. I am NOT someone who works with databases or membership lists. When I first looked at the dashboard I was extremely intimidated and almost moved on. However, after looking at it I thought I would just do some exploration....lo and behold, it began to make sense and was very intuitive to set up. I was so excited with my find I shared it with the Secretaries of a couple of clubs I am a part of and they also joined the "Planet." Great tool.

Unbelievable!

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This application is an absolute life saver! The developers were really thinking about the end user when they developed it. I've just started using the software and already love it. The support I have received has been nothing short of top notch!

This is a great software for non profit organizations. Loved all the features!

Feb 23, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: task and role assignments; great costumer service; when you add an event it creates a specific website; members can download member planet's app and check the group feed, events and photos from there; great to communicate with members through broadcast and email. Members already have assigned an ID and they can access their membership card from either the app or profile! You can have several administrators and can create surveys too.

Cons: Website sometimes crashes and you have to get in multiple times until it works again; there is no video tutorial for member level; calendar view of events is not available; member database (and member profile) is a bit difficult to navigate and it takes to time to get used to it.

A very happy customer

Jan 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I chose MemberPlanet first because of the ability to run a donation campaign and tie that in to a membership based operation. I had no idea of the level of customer service that would come with my Pro subscription. I have had all my questions answered in a timely manner and the support staff has helped me make changes to the sight that make it clearer and easier for the consumer to navigate. Overall an A+.

Customer Service is Great! Overall site is fairly easy to work with for monthly emails.

Dec 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Today the MemberPlanet team helped us send out an email blast. That we were having problems with sending out due to the amount of recipients it was going to. They help us resolve the problem and get the email out before the end of the day. The overall software is pretty easy to work with and we are still learning things we can use to help our business grow.

Thank you, MemberPlanet team for helping resolve our problems as we use the software.

Best Customer Service... EVER!!!

Dec 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had never heard of it and was a little ambivalent about, not only the service, but the project as a whole because I already had a lot on my plate. The time frame I was given to complete this undertaking was truncated and there was a lot to learn. But, the Member Planet Team was amazing in every sense of the word. Not only did they assist me by thoroughly walking me through the functionality of services pertinent to our organization's goals, they made recommendations based on the experiences of current customers, AND they helped me plan the entire project start to finish. They are so kind, patient and thorough... I became an instant fan of Member Planet.

The wow factor increased exponentially with Christopher, Patrick and Greg, all staying in constant contact touching base with me through the process of building our site... and even went several steps further when I was unexpectedly hospitalized (so progress was not interrupted). These guys blew me away going above and beyond the scope of services defined in our plan (Pro). I cannot adequately put into words how awesome the experience has been working with them.

The best customer service around

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have to say that Patrick, Lisa, and Casey have been great help while learning how to set up our group site! You can't beat the customer service you get with MemberPlanet. We're LOVING the software, too! It's just what we needed. Thanks guys!

Initial training has me excited about using MemberPlanet with my Alumni Group

Nov 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The potential for success by utilizing MemberPlanet appears endless. It will provide our Alumni Group a centralized & much improved communications system. I'm a bit overwhelmed at this early stage as there are so my positive features and functions of MemberPlanet. I look forward to getting started and know I have backup support with Patrick and Greg.

I have had a good experience with MemberPlanet.

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: It is easy to use and follow. I liked the new additions to the form because it helps with communication. I do not have any cons with the program from what I have experienced.

Member Status Change Requests through MemberPlanet

Oct 21, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy using this program. It is efficient and simplifies the necessary operation of submitting MSCRs. My only concern is not seeing the details of my submitted forms in each confirmation emails. I believe this my only interaction with MemberPlanet!

Supercalifragilisticexpialidocious

Oct 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like how supportive the entire service hotline has been awesome and helpful. The site is fun and creative, but whenever I faced issues, they knew how to help. The live chat system is responsive and they take less than a day to answer back on my inquiries. I have to say the Events, Donations, and Broadcast has made my job easier in organizing and funding my events. I quickly alert my group of any changes through the broadcast system which goes to email and cellphone alerts.
Even though I am new to the site, I found myself enjoying all the functionalities of the website, with each tab and widget. I enjoyed how easily I was able to import my contacts through all my social media sites i.e. Instagram, Facebook, Twitter, etc. I managed to set up a clean schedule of an organized fun run and managed to raise funds for cancer awareness. Overall, I can't wait to reach the potential capabilities of the site and harness its maximum effectiveness.

Great product. Great customer support

Oct 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very impressed with product and customer support. Almost immediate response to email. Highly recommend.

i am still learning it but it seems to be working

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Like i said before it seems to be working so will take my time to learn more

MemberPlanet made our 35th class reunion a breeze.

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After researching the many online software options to use including Eventbrite, as the Treasurer for our high school reunion, I recommended and used Memberplanet as our platform. The site allowed my classmates to register and pay (echeck or credit card) and receive a receipt. Refunds were also processed. The only issue I had was self-inflicted as I did not set up the bank information properly which added additional time for me to receive the payment. Great experience and recommend MemberPlanet for your alumni, sorority, fraternity needs.

Just starting trial, but great experience so far!

Sep 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In process of evaluating solutions right now. Have to say the software offers a multitude of features, each that I've tried works flawlessly so far!

Customer support second to none! Upon signing up, Patrick (from Memberplanet support team) contacted me immediately and offered to answer any questions I had, and to even offer phone support.

The tools for building a site and administering your group look awesome. I've set up a Box account (which is used for its document management capabilities) and the integration works great. We have already uploaded some documents successfully.

Also I've tried out broadcast messages (by email, and also SMS supported) to our board members. This works great. Also have installed the mobile app on my iPhone, which is feature rich and allows most features to be executed there as well.

So far a great experience!
Highly recommended.

Nice platform that is getting better. Outstanding support. Really focused on the end-user!

Aug 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
-ability to broadcast/communicate with our membership via email AND text messaging
-integrated key functions: membership management, payment tracking/collecting, fundraising, etc....all under one roof
-4 service plan levels that give you enough good choices at each level based on your needs

Cons:
-Group site (website) is a little limited, but is being enhanced

Initial Response Has been Great!

Aug 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have just started using MemberPlanet and have yet to roll it out completely, but I was able to set up everything in one evening! When comparing it to other sites, it was not completely evident what protection there was for capturing sensitive data. My questions regarding this were answered swiftly and completely. We can't wait to take this whole thing live to start our Fall campaign. MemberPlanet, Thank you!

Excellence in all facets

Aug 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MemberPlanet is a cut above the rest. It is a complete package that offers all the options you need for an alumni member group.

The customer service is what sets them apart. Within minutes of sending an inquiry via email (before I had ever created an account), I received a phone call and the support has never stopped.

Great product and great support. All you need!

WOW

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just had my walkthrough with this software and I am very excited. The Customer service agent (Patrick ) was great he answered all my questions. I have been researching a new software for my group which is currently on Meetup.com. I have test-drove several of the competitors and I can honestly say Memberplanet blows them all away. It is the only software I found that has a robust event functionality that will promote growth along with a membership Administrative system that will save me hours of work each month. It's affordable price makes it a no brainer for me.

I can't wait to get started.

Request #'s 20552 and 20558

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I worked with Nichole Carrington via email on Tuesday 7/28, and this morning, 7/29, on the phone.
Nichole was a pleasure to work with, and knew exactly how to fix the issues that I had. She quickly and easily set up a join.me window so I could see how she was making corrections. I am a visual learner, so that was perfect. I just started to use MemberPlanet since we had our Convention in Chicago last month.
I feel more confident using MemberPlanet now, and will continue the learning with the links Nichole sent me - the Pi Beta Phi Success Site, and the View Who's Paid Dues site. It's amazing to work with something so specifically tailored to Pi Beta Phi.
She's great, and I wanted to let you know!

We're starting up an alumni association

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far so good - very pleased.

very interested and give lot possibility even You didnt know to menage but with help can learn

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I make contact groups and that is good place to do that if you know what do \you want but full
effect must be with more campaings and more social network connections
thats the way through quantity You can come to quality.
I like this place

Help with Finance Section

Jun 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I needed more direction in figuring out the Financial Areas for our Alumnae club. After receiving help over the phone, the site will be much easier for me to use.

Customer Service is what makes this company a win!

Jun 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started looking at MemberPlanet for an Alumni Association first due to its advertised features and its price. I ran into a problem figuring out how to integrate a portion of what they do onto our existing external website and a woman from the design team/customer service spent a significant amount of time fixing the problem for me. At the point that I received this help, we were only utilizing the free features of MemberPlanet. The phenomenal customer service didn't stop there. I was on the fence about using MemberPlanet for my organization, but after working with some of their team, I was 100% confident that MemberPlanet was the right choice and that I will have help and support if I need it going forward.

2015 Hope Gala Fundraiser

Apr 16, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The team was always quick to answer questions and provide assistance. Thank you!!