Member365

4 / 5 18 reviews

Who Uses This Software?

Associations, Member-based Organizations, Think Tanks, Non-Profits


Average Ratings

18 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Member365
  • member365.com/
  • Founded 1997
  • Canada

About Member365

Here's an awful secret: technology too often ends up being as difficult to cope with as the paper-burdened system it was supposed to replace! Ask anyone who's juggled a mishmash of spreadsheets and software. Member365 gets that! And we get Associations like yours! Its time you started using a modern Association-management service. Great software should always delight not mystify you with its power. So get started with Member365 today!


Member365 Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

Member365 Reviews Recently Reviewed!

Member 365 journey

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I had never been involved in a project like this before, my background was policy and research not IT and databases so it was a big thing for me to be taking on. From the very start the supporting staffs were so lovely, patient and helpful - especially patient!! I worked with Michael very closely through the data on boarding and the customising of our portal - he was always a pleasure to work with, he never made me feel like I was asking a silly question, and he never said 'haven't I already shown you how to do this 5 times' even though he most likely had! The things that impressed me most about him was his ability to listen and be very responsive about our needs, and in particular he really did genuinely care about us and clearly wanted to get the best outcome, and to ensure we were maximising the potential of the system and that it was working to benefit us and our members. I After we had our last session together and launched the system, he told me I could contact him anytime if I had a question, an idea or just wanted some advice. that meant a lot and I know he was genuine, and i'm sure I will take him up on that!

UPHA Review of Member365

Feb 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are so pleased with Member365. They held our hand through the whole process and the program was just what we were looking for. With so many membership programs out on the market, it can be overwhelming for a small non-profit. We made the right choice with Member365.

Member365 is meeting our complex requirements.

Feb 26, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's not a custom solution that I have to keep paying to upgrade each year.

Cons: Still in development

Overall: The Member365 product has advanced greatly since we started working with it. At first I didn't think it would be able to meet our complex multi-sport offerings but I have since been proven wrong. We use Member365 to register numerous adult membership categories as well as youth sport camps. We checked out other solutions and did not find anything that could match Member365 in quality for price. Looking forward to continuing to work with Member365 and I would recommend that other recreational sport groups give it a try.

Recommendations to other buyers: Understand that for implementation, the customer should be somewhat comfortable with working with technology.

Member365

Feb 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Member365 has a great platform to build member profiles for your organization however, it's a little complicated to use at first. It would be great for a large organization in need of many functions at once: event planning, member profiles, tracking activity, etc. It could be more useful if they had videos online on how to create different types of member directories etc. Their member directory is also a little simple. It's hard to customize it to your needs.

Pros: Lots of different features: event planning & tracking, member profiles, tracking organization transactions and activities, graphs to visualize tracking data

Cons: Too complex of a platform for smaller organizations, member directory too simple and not easily customizable.

Member365

Feb 23, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it easy to use, modern and has a lot of functionality. The majority of the modules work very well and are easy to use and learn. This is a great platform for any membership organization and the price is very reasonable.

Cons: Many things do not seem to be completed. Even though the email marketing system works very well it continues to have a message that it is a beta version. Filters, categories, and tags are very difficult to understand and the documentation is not at all complete so it makes if very difficult to use the full functionality of the program. They do not communicate very well and the staff does not seem to know the software in depth.

Not too bad, could use some better ease of use.

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Really could use a better upgrade as far as an easier way to set up a sequence of entering inventory.

Pros: Everything is in order. ...

Cons: Having to go back through a process of entering things in twice. That's makes my job twice as hard.

A Bit Pricey

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Unlimited Administrators

Cons: Premium Features and High On boarding Price

Overall: While this system appears great the onboarding costs are high for small business/associations. Also, the premiums should be thrown into the system with the price that they are charging.

New to Member365

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The capabilities it has to offer and the automation that will save staff time.

Cons: Some of the maneuvering around and what certain things mean or how to do some things

Overall: Overall the experience has been good. As with most new systems, there have been several things that have popped up as we have been going through the process of getting several of my clients set-up. Support has been good. We appreciate the staff's willingness to even make some adjustments to their systems to better accommodate our needs. We are looking forward to a long lasting relationship.

Recommendations to other buyers: More training once the system is live or before it goes live.

Excellent and User Friendly

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a small/medium sized organization (less than 700-800 members) that utilizes this software for all of our membership and learning management needs. It is extremely easy to use and simple to navigate. However, it does take some time to get everything up and running - considering the amount of data you will need to input into the system. The customer service is great and they are helpful during each step of the process. The cost seems reasonable and they are willing to negotiate regarding certain features. To date, my only critique would be the lack of customization options for your individual organization (ie. page layout, header graphics, page colors, etc). Hopefully, they will explore that feature in the future. We would recommend this product to other organizations.

Member365 and the San Francisco Professional Food Society

Nov 02, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fully featured

Cons: Lack of really in-depth training on features and modules.

Overall: I have been extremely happy with the software's robust features and with the customer support. I would like to seen improved Help features and more in-depth instructions and explanations of features and options. I feel that I am only taking advantage of a small percentage of the available modules. I would like additional support to fully understand and implement the system to provide maximum benefit to my membership.

Recommendations to other buyers: I need to be the subject-matter expert on this system on behalf of my membership, and many times I feel a step or two behind, as I respond to errors and questions rather than set up systems correctly in the first place.

Great Innovation

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: My company began using Member365 because we were using too many systems to organize our member's needs. M365 allows us to have efficient and coordinated communications with our members and helps us manage the data that we collect from them. As they are a new company, it will still take some time for some glitches to work out, but we are excited to continue to use their product and see how their company grows.

Outstanding value and service

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The entire experience from on boarding to now day to day use of Member365 has been seamless. The customer support is outstanding and I continue to be surprised by the breadth of functionality. The software has streamlined our internal processes and ensures we stay in contact and on top of our memberships. Definitely a happy customer.

Happy 'ish

Nov 02, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All the components that exist in the product and the ability to link it to our current web site.

Cons: The only issue I have experienced is the slow or non response of the support desk

Overall: Our organization signed up to use member365 just this past summer and the on boarding support was excellent. I do find the site fairly easy to use with navigating through some aspects not necessarily intuitive. When creating events, the publish button on the bottom is sometimes not as visible as it could be which did initially create great frustrations when creating tickets and having them disappear.

The support I found in the last month has been slower to respond then I had hopped. I did have to send a second email checking on the update of one issue and still haven't heard back regarding another (sent Oct 18). Fortunately we have been able to work around these issues, but I would expect a better response then that.

Recommendations to other buyers: When creating tickets or working with components, the need to publish the additions should be integrate into the software so that if you are about to leave a section and loose work, that a warning be provided or make sure the button is not off the screen.

The Solution we Needed

Jul 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use, minimal training required
- Affordability
- Self-serve experience for members
- Meets all of our needs

Cons: - There has been some struggle with making the portal truly bilingual

Overall: After having walked away from an expensive system that was not very functional or user-friendly, we were thrilled to find Member365. The product delivers everything that our association requires, and more. The developers have not only delivered an excellent product, they also understand the association world, both from the member and the administrator's perspective. Member365 has saved us countless hours of work within all of our management functions. We feel extremely fortunate to have found this product, and the people that stand behind it.

The Perfect Package

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After having used a distinctly complex fundraising software program for the past several years, we determined we must scale to our specific needs as a growing association, best fitting our membership and assist in our further growth.

Instead of fundraising software, we needed an association management program that was clean, user-friendly for both the admin and our membership, housing all of our association's tools under one roof. We found Member365 by Pixelera to be 'the perfect package!'

Member365 was the first software I researched, and by the end of our search, it was my number one pick. It offered everything I would need (as the primary administrator) on a daily basis right at my fingertips!

Member365 is super easy to learn, it has a clean interface mimicking various social media sites, and most importantly for me, an automated Member Management & Communication system, increasing my efficiency and effectiveness beyond measurement. It truly has been a life-saver, and a stress reliever!

Another stress reliever has been the incredible customer service & support I have received from the Pixelera team. From the research phase with Stephen to the implementation & support with Michael and his team, this software transition has been virtually painless. And that's no exaggeration.

I am beyond grateful for the opportunity to work with Stephen and Michael & their entire Member365 by Pixelera team. It has been a pleasure from day 1, and I highly recommend Member365 by Pixelera as your software solution.

Member365 software gets better by the day, with new features being released every week.

Dec 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the best things about the Member365 system is that the developers are continually working on updates, and they get released to the customers. Our organization uses this system at a high level, and every time we think "it would be really great if the system could do THIS"....a new update to the system comes out over the next couple of weeks to answer our prayers! So the system is very "fluid."

The customer service has been a strength as well - the sales and technical teams have been in contact with us throughout the entire process, and are quick to answer concerns. They have rarely ever told us "that can't be done." They generally say that everything can be done, and they discuss as a team how to give us what we need.

The software is pretty user friendly. After a week it is easy to become very familiar with the day-to-day aspects of the system. However the software is so robust that after three months we have yet to get into all of the features.

Our most successful part of the software has been the Continuing Education (CE) portal. It took a few extra weeks to get exactly what we wanted, but it was worth it. Our members now enter their CE on their own, and it works very well. We have a lot of CE "rules" and the system manages everything as well as we had hoped.

Our biggest hurdle has been getting the financial aspect of the software to align with our accounting needs - however the developers have been in daily contact with our accountant to ensure that the system ultimately gives us exactly what we need. This goes back to the "fluidity" of the system - if you need something, it can be created and added to the system at any time. You just have to ask!

After struggling with other softwares, this was refreshing and so simple for a non-techy person.

Nov 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I cannot say enough about the ease and comprehensiveness of this software. It takes care of all our association management issues - membership, events, training, finances, reports, etc. The ease of sending eblasts to large groups without having to use an external program is amazing since all the emails and messages are all stored in each member's profile. The support provided by the Member365 team has been remarkable and timely for someone who is not high tech. I have no reservations is recommending this software to potential users as it can be customised to meet your needs. Try it, you will like it!

Apr 26, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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